Hello,
An error appeared today while I was trying to update my Samsung Galaxy 20+ 5G (SM-G986B/DS) bought from my operator (La Poste Mobile) which is neither flashed nor rooted.
Small timeline of events:
- The last update installed was on May 24, 2021. Since then, all system updates of the phone have failed
- On October 25, 2022, since the last system update was almost a year and a half old, I searched for a way to try to perform the update. After some research, I came across this thread (https://eu.community.samsung.com/t5/gamme-galaxy-s20/mise-à-jour-impossible/td-p/5000954) which advised to update via Smart Switch
So I downloaded Smart Switch on my Windows PC and plugged my phone into USB-C to perform the update, after which I have a beautiful turquoise screen that says "An error has occurred while updating the device software. Use the Emergency Recovery function in the Smart Switch PC Software."
So I tried to use the Emergency Recovery feature of Smart Switch, but it is impossible to access the recovery mode of the phone (I keep coming back to the turquoise screen with a red "DEBORE : DN_FAIL_SECURE_CHECK_FAIL) and it remains stuck at 93% with "Secure check Fail: (Radio)" in red at the top of the screen when using either USB-C or 2.0 USB.
Is there anything I can do to fix my phone without losing my data? It must be possible to do a factory reset, but I don't want to lose my phone's data (data that I didn't save of course, it would be too easy otherwise)
Thanks in advance for your help/advice!
Hello,
did you find any solution for your problem? I have the same issue on my Galaxy S20 Ultra device.
Thanks in advance!
Related
Hi,
I have a Samsung Galaxy S Plus here which is almost brand new and has only been used for some phone/texts/emails so far.
I connected it to a PC running Samsung Kies and it told me there was a firmware update available for this phone, so i clicked ok and had it install.
During the installation, at 22%, everything freezes and locks up, it remained at 22% for 45 minutes until (after some googling) i was recommended to just turn it off / reboot it.
After rebooting, i constantly get this icon on the screen :
Copy & paste the following in a web browser (as I'm not allowed to place a link or picture apparently)... : img267.imageshack.us/img267/930/fotofg.jpg
I tried removing the battery for 10 seconds and then boot it up again - same screen.
And it doesn't matter if its connected to the PC or not, its always that screen.
And when it IS connected to the pc, samsung Kies shows the 'connecting' screen but it never actually connects.
What do I do ?
How is it possible that someone's phone gets locked/frozen for simply trying to update ?!
orangewall said:
Hi,
I have a Samsung Galaxy S Plus here which is almost brand new and has only been used for some phone/texts/emails so far.
I connected it to a PC running Samsung Kies and it told me there was a firmware update available for this phone, so i clicked ok and had it install.
During the installation, at 22%, everything freezes and locks up, it remained at 22% for 45 minutes until (after some googling) i was recommended to just turn it off / reboot it.
After rebooting, i constantly get this icon on the screen :
Copy & paste the following in a web browser (as I'm not allowed to place a link or picture apparently)... : img267.imageshack.us/img267/930/fotofg.jpg
I tried removing the battery for 10 seconds and then boot it up again - same screen.
And it doesn't matter if its connected to the PC or not, its always that screen.
And when it IS connected to the pc, samsung Kies shows the 'connecting' screen but it never actually connects.
What do I do ?
How is it possible that someone's phone gets locked/frozen for simply trying to update ?!
Click to expand...
Click to collapse
have the same problem ... did u solving ?
XXX.hard-reset.com/samsung-i9000-galaxy-s-hard-reset.html
Copy and paste into address bar not allowed to post links. Substitute xxx for www
Custom solution
Hello,
It's a big problem, but maybe can you blame samsung? However, I don't know if you have CMW, but try to boot that and than install custom rom (a zip rom). After that you can install original firmware.
If that doesn't work find a rom that works with odin, boot in download mode and install that rom, after that install original firmware.
Similar thing append to me but wile using odin i got the same screen.
What i did was connect it gain to the pc, odin detected it and was able to flash the rom.
It was pretty scary i assure you.
My advise is if the phone is brand new take it to your dealer a let them sort this out as it was not your fault at all.
If it's a brand new phone I'd use Samsung's warranty or maybe even return it.
Hi all,
My Nexus 5x (16gb - all stock.) went and soft bricked today. Not sure why - just seemed to start wanting to constantly restart - never making it past the white google text part of the boot process. Not sure if it's an update or hardware. No trauma or dropping of the phone - which makes me think s/w rather than h/w.
I have attempted to install a rescue OTA update (instructions I followed are from technobill - don't have enough posts to add a link). However, when running "adb sideload <file>" I get a "failed to read command" error. Have tired multiple cables/ports however to no avail.
(Recovery screen shows the following build details: 7.0/NBD90W/3239497)
Any ideas?
Thanks.
Somewhat Irked
SomewhatIrked said:
Hi all,
My Nexus 5x (16gb - all stock.) went and soft bricked today. Not sure why - just seemed to start wanting to constantly restart - never making it past the white google text part of the boot process. Not sure if it's an update or hardware. No trauma or dropping of the phone - which makes me think s/w rather than h/w.
I have attempted to install a rescue OTA update (instructions I followed are from technobill - don't have enough posts to add a link). However, when running "adb sideload <file>" I get a "failed to read command" error. Have tired multiple cables/ports however to no avail.
(Recovery screen shows the following build details: 7.0/NBD90W/3239497)
Any ideas?
Thanks.
Somewhat Irked
Click to expand...
Click to collapse
Did your phone just reboot in the middle of doing something innocuous then start bootlooping? Were/Are you on total stock with bootloader locked? If both yes, it is probably hardware issue you are encountering.
Regarding sideloading, did you place your Android recovery in sideload mode?
Did you verify adb can "see" your device using "adb devices"?
SomewhatIrked said:
Hi all,
My Nexus 5x (16gb - all stock.) went and soft bricked today. Not sure why - just seemed to start wanting to constantly restart - never making it past the white google text part of the boot process. Not sure if it's an update or hardware. No trauma or dropping of the phone - which makes me think s/w rather than h/w.
I have attempted to install a rescue OTA update (instructions I followed are from technobill - don't have enough posts to add a link). However, when running "adb sideload <file>" I get a "failed to read command" error. Have tired multiple cables/ports however to no avail.
(Recovery screen shows the following build details: 7.0/NBD90W/3239497)
Any ideas?
Thanks.
Somewhat Irked
Click to expand...
Click to collapse
Well luckily I made this post today.
The more this goes on, the more I believe it to be hardware ...
@sfhub - reasonably innocuous. Had just opened one or 2 apps that morning. Not sure what had updated overnight app/os wise. Not anything interesting as far as I can tell. Once I managed to get it into recovery "adb devices" was returning the phone.
@bardhi92 - I saw that once I got in. However, I couldn't get it to see my phone.
Updated things I have tried and why I've all but thrown in the towel:
After the OTA rescue sideload failed I started trying a few different things. It stopped taking me into recovery mode more frequently, at least it seemed that way - it would just keep bootlooping. My main issue is that I has a locked bootloader, which stopped me whacking TWRP on and loading on a custom rom - just to see if that worked.
I thought it might let me sideload on a factory default img file. Turns out nope.
However I used NRT to "Flash Stock + Unroot" (with "Soft Brick/Bootloop" checked) which for some reason, then allowed me to get back into recovery mode. I had also removed the sim card/tray at this point. May have been either or neither of those that allowed me to get into recovery mode. Can't say for certain.
I cleared /cache and /data and then attempted the OTA rescue update again. This time it failed at 45% (according to my cmd prmpt) with the error: "* failed to read command: No error". I'm not sure text was on the phone at the time. But it did manage to boot into Android. I quickly stepped through the various intro steps (putting in the sim, adding my mail google account details).
I went to get a beer. Only to find it boot looping again.
Not to be deterred, I vowed to try again. Same steps as before (remove sim, nrt voodoo). This time however the OTA rescue worked and fully completed. I went through the intro steps again. This time I quickly turned on dev options, enabled usb debugging and sorted out the OEM bootloader. I thought this would be smart, just in case it hapened again. Once I chose to unlock ("fastboot reboot", selected yes), it decided to start boot looping again.
The main annoyance is: I don't think I have any proof of purchase, even though it's in warranty. That, and I now live in Dubai - so shipping back to the UK where I brought it is going to be killer. But I think it's the path of least resistance at the moment.
SomewhatIrked said:
The more this goes on, the more I believe it to be hardware ...
@sfhub - reasonably innocuous. Had just opened one or 2 apps that morning. Not sure what had updated overnight app/os wise. Not anything interesting as far as I can tell. Once I managed to get it into recovery "adb devices" was returning the phone.
@bardhi92 - I saw that once I got in. However, I couldn't get it to see my phone.
Updated things I have tried and why I've all but thrown in the towel:
After the OTA rescue sideload failed I started trying a few different things. It stopped taking me into recovery mode more frequently, at least it seemed that way - it would just keep bootlooping. My main issue is that I has a locked bootloader, which stopped me whacking TWRP on and loading on a custom rom - just to see if that worked.
I thought it might let me sideload on a factory default img file. Turns out nope.
However I used NRT to "Flash Stock + Unroot" (with "Soft Brick/Bootloop" checked) which for some reason, then allowed me to get back into recovery mode. I had also removed the sim card/tray at this point. May have been either or neither of those that allowed me to get into recovery mode. Can't say for certain.
I cleared /cache and /data and then attempted the OTA rescue update again. This time it failed at 45% (according to my cmd prmpt) with the error: "* failed to read command: No error". I'm not sure text was on the phone at the time. But it did manage to boot into Android. I quickly stepped through the various intro steps (putting in the sim, adding my mail google account details).
I went to get a beer. Only to find it boot looping again.
Not to be deterred, I vowed to try again. Same steps as before (remove sim, nrt voodoo). This time however the OTA rescue worked and fully completed. I went through the intro steps again. This time I quickly turned on dev options, enabled usb debugging and sorted out the OEM bootloader. I thought this would be smart, just in case it hapened again. Once I chose to unlock ("fastboot reboot", selected yes), it decided to start boot looping again.
The main annoyance is: I don't think I have any proof of purchase, even though it's in warranty. That, and I now live in Dubai - so shipping back to the UK where I brought it is going to be killer. But I think it's the path of least resistance at the moment.
Click to expand...
Click to collapse
So, you flashed the .TOT file, sideloaded the given OTA within the stock recovery bootloader that comes with the .TOT file, and cleared cache/factory reset?
Please condense it. If you managed to start up the phone, that's a huge success for people who have not been able to yet.
bardhi92 said:
So, you flashed the .TOT file, sideloaded the given OTA within the stock recovery bootloader that comes with the .TOT file, and cleared cache/factory reset?
Please condense it. If you managed to start up the phone, that's a huge success for people who have not been able to yet.
Click to expand...
Click to collapse
In short:
OTA rescue failed during adb sideload,
Tried bullhead-nbd90w-factory-d2f11c5f.zip & removed sim tray - seemed to allow access to recovery mode,
OTA rescue claims to have failed at 47% during adb sideload- still booted into android. However briefly. Went back to bootloop,
Tried bullhead-nbd90w-factory-d2f11c5f.zip & removed sim tray - seemed to allow access to recovery mode,
OTA rescue completed via adb sideload,
Turned on dev options (usb debug, oem unlock),
Booted to fastboot - unlocked bootloader. Now back to bootlooping
@bardhi92 - I could not get the LG utility to detect my phone. Will attempt again tomorrow.
SomewhatIrked said:
@bardhi92 - I could not get the LG utility to detect my phone. Will attempt again tomorrow.
Click to expand...
Click to collapse
IMO you shouldn't flash the TOT file. If you end up bootlooping again, your phone will be stuck in bootloader locked mode with no ability to unlock it.
If you were able to get your phone to boot into android once, there is really nothing the TOT file will do for you that you can't do from TWRP or bootloader, whereas once it locks your bootloader, there are problems you can no longer fix like EFS corruption (which likely isn't your problem).
In the end, you probably do have eMMC that is slowly starting to fail. There is usually error correction on the eMMC that can lock out bad blocks but if it gets to serious, it'll fail. This is why reflashing stuff over and over sometimes works.
Hello all,
I'm in a bit of a pickle with my SWR50 that I got not long ago but as of now haven't been able to use.
As far as I've established it's got a pre-release software version on it, and not sure if that itself is the problem but I can't pair it successfully to anything and can't use it.
Tried to read up as much as I could on how I could sort this, but there's way too much info out there, too many methods because people mainly were in it to get more out of their gear, roms etc, and as I haven't had much previous experience with rom updates (unless there was some step by step, easy to follow stuff) I'm stuck.
The problem:
Pairing with phone –> phone finds watch, pairing starts
*just a minte* goes on for ~3 minutes than says: “can’t connect to the internet, swipe for options" (make sure phone has net, go to help website, retry, abort)
Then it just says Tetra BF1E – install android wear on your phone (on long press of power button I can access limited menu)
About phone:
Model: Tetra
Software Version: 4.4W
Build Number: Tetra-userdebug 4.4W KGW29E 1031 test-keys
If I try to update via Xperia Companion I eventually get a:
Startup error
"An error occurred while preparing to update your device. Device is unchanged. Try later or contact sony support"
UEGetPhoneMissingInfo
tetra 1291-6001
2.2.5.0 / Win8 64bit /wiin32 /US
Also tried factory restore from within the watch (both from menu and startup malarkey), but it didn't change anything regarding connectivity success.
Sorry for the lots of info, as a problem solver myself I like to get a good view into what's wrong & what's been tried.
All I want is to somehow upgrade to an OS that works - I don't have preferences other than I don't need anything flashy (5.1 would do), just something that offers decent battery life - I'd only use the watch to get notifications of messages, calls etc.
Any advice of what steps I should take so I can read up on them, would be appreciated!
Flash this via TWRP and after that try to restore watch from Xperia Companion
Hi i have bootloop problems on this device. When i do factory reset in recovery mode samsunf logo blinks as it wants to start system but it restarts. Then second time samsung logo doesnt even finish until i do factory reset then logo blinks again and restarts after some time.
The code is (reboot recovery cause is check_boot_mode recoverybootmodewithkey)
Block based ota
Ive tried to flash device multiple times with different stock roms with same results.
If i flash with oreo its the same error code but with addition when doing fastory reser something about some cache in first deletion and a number 0
In pie that code is not present which i assume that device is ment for pie. Both frp and oem are locked.
When i flash combination file its rpmb provisioned and rpmb fused 1. In z3x box there is no option to fix that. And that is strange because as i remember while i was doing repair on samsung s8 it was easy. Factory binary was there but not on this budget model which is strange. I even tried to force error so it triggers emergency recovery mode for smart switch but smart switch is just aweful. I dont even get recognition in that program. It shows as unsuppported model. I reinstalled drivers as well it just doesnt work. Now i would be glad and it would be awesome to get into fastboot mode just so i write down commands. Adb sideload doesnt have those options. Since i understood adb and fastboot for me its number one solution for everything. But how the hell am i supposed to get into fastboot on this model. Im pretty sure block based ota is sign that its blocked becuase of oem unlock aka locked bootloader. Its a friends phone and i tell people dont do stuff if you dot know ehat you are doing. But even locked bootloaders and frp locked are fixable. Especially with multiple brains on XDA and GSMforums.
Does anybody have any solutuon to this problem because this is some kind of new security method which was not present on like 2 years before.
P. S Is there any combination out there made out of Pie?
I fixed the issue. Front camera was defected. Some type of short circuit. Main camera auto focus mechanism also defected. It works allright as soon you detach all cameras. The only problem which i have with this device is that Samsung is using same concept as HTC. One camera defected all cameras not working. This is new from Samsung because in past when one camera brakes camera app still works. Autofocus mechanism can break with fall of the phone. Its not an software issue!!!
i have a similar problem do find solution?
I recently tried to install a custom ROM in my samsung j6+ but halfway through it my PC turned off.
Then the problem starts i decided to reboot my phone but it shows this error "No command" " #Reboot recovery cause is [[check_bootmode]RebootRecoveryWithKey]#
Block-based OTA
Supported API: 3
# MANUAL MODE v1.0.0#
E:Failed to mount / cache: Invalid argument
The error message keeps appearing for just a fraction of a second then disappear and appear again
I tried to go to recovery mode but no luck i cant get to it
I drained the battery to turn off the device then go download mode but after get to it, it also keep restarting
help me please. thank you
SOLVED - Update below.
Hey guys,
I have an S9 (SM-G960F) which appears to have auto-updated during the night and as a result will now not boot. I am making an assumption it was an update of some sort as when I checked the time on it at 1am it was fine, when I woke around 8.30am the phone was off and when powering it on I ran into the issue. To summarise, I power the device on, get the Samsung loading screen, then the black swipe pattern screen to decrypt the phone, followed by the padlock unlocking loading screen, then the phone reboots. Sometimes however, the device gets past the padlock loading screen and says it is optimising apps, which is then followed by a reboot, briefly says it is installing system update before landing me at the Android Recovery screen.
What I've tried:
- Soft reset
- Booting in safe mode (same result as booting normally)
- Clearing cache partition
- Clearing app data
- Lacking storage booting (the device was quite low on storage last time I checked)
Some other (maybe) useful info:
I haven't updated the phone for months, could be why it did an auto update.
I'm on EE in the UK but IIRC the phone is not locked to EE.
Android Recovery has the following info when I load into it
Code:
samsung/starltexx/starlte
9/PPR1.180610.011/G960FXXU2CSB9
(options to try again, erase app data, power off, view rescue log)
#Reboot Recovery Cause is [system_server:12259 RecoverySystemRescueParty]#
Support SINGLE-SKU
Block-Based OTA
Supported API: 3
Viewing the rescue log presents me with a stacktrace , the top of which is
Code:
*** FATAL EXCEPTION IN SYSTEM PROCESS: main
java.lang.RuntimeException: Failed to create service com.android.server.job.JobSchedulerService: service constructor threw an exception
(followed by the rest of the stacktrace I can get a picture of if necessary)
My goal here is to recover the photos on the internal storage as they don't appear to be backed up to Google photos, nor Samsung's alternative - which is particularly painful cause I'm the one usually preaching backups.
Is there anyway to recover the OS to retrieve data, or pull the data off the device without wiping it? I'm open to any suggestions on how to do this, the main goal here is saving my photos, hence why I have avoided a factory reset from the Android Recovery menu.
Hope I've been clear enough, but let me know if I need to clarify anything. I would greatly appreciate any suggestions!
Thanks,
Matt
Hey guys,
After spending all day tearing my hair out with this I managed to fix it, so I guess this thread can be closed. For anyone who gets into a similar situation...
I attempted to solve this by flashing the current firmware using Odin and booting into "download mode", found a copy on sammobile.com. This didn't work, leaving me in the same situation, and as I felt I was running out of options I tried using the latest firmware for my device. I found a copy using a tool I found on these forums - Frija. Fired up Odin and download mode again, selected the AP/BL/CP/HOME_CSC (I understand using HOME_CSC is important so as not to cause a factory reset) and this worked! This left all of my files intact and as a bonus I'm also up-to-date with Android too. I'm backing up my photos as we speak as I would hate to be in this situation again!
Hope that can help someone in the future.
Cheers,
Matt
Which version of Odin did you use?
majormatt said:
Hey guys,
After spending all day tearing my hair out with this I managed to fix it, so I guess this thread can be closed. For anyone who gets into a similar situation...
I attempted to solve this by flashing the current firmware using Odin and booting into "download mode", found a copy on sammobile.com. This didn't work, leaving me in the same situation, and as I felt I was running out of options I tried using the latest firmware for my device. I found a copy using a tool I found on these forums - Frija. Fired up Odin and download mode again, selected the AP/BL/CP/HOME_CSC (I understand using HOME_CSC is important so as not to cause a factory reset) and this worked! This left all of my files intact and as a bonus I'm also up-to-date with Android too. I'm backing up my photos as we speak as I would hate to be in this situation again!
Hope that can help someone in the future.
Cheers,
Matt
Click to expand...
Click to collapse
I would really appreciate it if you post a YouTube tutorial on how to fix this. Because we are facing the same problem right now but I have no idea what solution you prescribed. Thank you and God bless.