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Hello guys, I have a problem and I need help.
Some days ago I dropped my HOX from a height of a chair to the ground, with the front glass facing down the floor, I got it and nothing happened, not a single scratch...so I got it and putted it in my pocket.
I noticed sometime after that it was really hot at the upper right, where we put the sim card, then when I looked at the phone it had lost signal, and none of operators(tried all of them) worked anymore.
I tried reseting, tried force/hard reset and still lost signal..., I sent it to my seller and he said he opened it, and everything was normal and working, it recognizes the sim card, but can't get signal.
He said that the IMEI is "locked", and when he goes in the settings or try to put the numbers on the dialer to get the IMEI it shows nothing.
If I install a custom rom can I get rid of this problem ?, the HOX recognize when the chip is inserted, but don't get any signal.
Sorry for my English, I'm from Brazil, correct me if needed.
Thanks.
my imei disappeared, then reappeared after a reboot.
if it isn't getting any better after factory reset, then try another known good sim card. failing that it'll need to be repaired, because you dropped it though it'll probably cost ya!
It seems we have a similar, if not the same problem.. I lost my signal, imei number shows unknown as does my baseband in "about phone" I also remember dropping the phone on the screen a couple of days before. Can I ask if your baseband also shows "unknown" on yours" its in setting, about phone, software info I think....
Sent from my HTC Wildfire using xda app-developers app
it does show the baseband version, but remember that mine came back after a reboot.
try a factory reset..
Doh! I tried that and no luck.. flashed ruu multiple times and that didn't work either.. I'm stuck!
Sent from my HTC Wildfire using xda app-developers app
ouch. at this point, it looks like hardware
do you have insurance?
Hello there,
Recently my Lumia 900 displays all incoming call numbers as unknown. I recently upgraded my phone to 7.8 and it was working fine for couple of days and then this problem started. BTW: It does not matter whether the caller is in my address book are not still i get unknown.
please help.
sounds to me the problem is on the carrier's end.. have you contacted them regarding this problem?
HTCalltheway said:
sounds to me the problem is on the carrier's end.. have you contacted them regarding this problem?
Click to expand...
Click to collapse
I did, they tried to "reset" the account/profile but that did not help and strongly believe this has nothing to do with the carrier.
I tried the same sim card on the iphone and it works perfectly - displaying all incoming numbers
Any other suggestions?
My wife had that problem, and it took ATT Changing her phone number to fix it.
I refurbished the phone using Nokia Care Suite which fixed the issue,
Hi, I have a ATT Note 2 and I keep getting the error "Phone Not Allowed MM#6" every time I turn it on. I can press the OK button and get to the home screen and use the phone normally except that it cannot send or receive texts or calls (emergency only). I am on the Solavei network and has been working fine for a few months, but the other day it just stopped one morning after I woke up.
I bought it from a store and he has assured me it wasn't stolen or anything like that. And the Solavei customer service could not get it working after several resets and whatnot. They sent me a new sim card which I have not received yet, but I am not very hopeful about that working... My WiFi works and I actually get signal bars but again, no 4G, no calls, no texts...
Is there anything I can do in the settings or anything? My phone does not have any custom roms or anything like that, just the regular ATT/Samsung Android 4.1.2. The only thing I changed on it was the option to enable the T-Mobile bands (Youtube: How to Enable T-Mobile 3G/4G AWS Bands on AT&T Galaxy Note 2 SGH-i317!). But I also tried without those bands and that didn't work either...
Please help, thanks in advance!
Try a complete factory reset with Odin. But that error sounds to me like someone reported the IMEI as stolen
the suestrep
mrevankyle said:
Try a complete factory reset with Odin. But that error sounds to me like someone reported the IMEI as stolen
Click to expand...
Click to collapse
Thanks. If in fact it was reported stolen, is there any way around that?
nconnor said:
Thanks. If in fact it was reported stolen, is there any way around that?
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Click to collapse
Go into your local store with the original recipt. They should be able to either tell you who reported it or give you a refund
mrevankyle said:
Go into your local store with the original recipt. They should be able to either tell you who reported it or give you a refund
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Click to collapse
Agreed. ..
Any reputable seller. .(retail store ) is obligated to sell legally or don't sell at all..
The days of sneaking around carriers with stolen merchandise are quickly becoming a thing of the past...g
Sent from my SAMSUNG-SGH-I317 using XDA Premium HD app
there can be two reasons.. one is when you tried to change the bands on your phone there are more possibilities your IMEI on the phone would have corrupted and that is reason you might be getting that message, and second reason can be some one reported the phone stolen and it is blocked from the service provider end..
to validate that check your phone IMEI by dialing *#06# if that shows your valid IMEI then your phone must have got blocked by the service provider or incase if the IMEI shows some thing like null or 00/0 then the phone IMEI is corrupted, I can help your fixing your phone IMEI if it corrupted.. let me know if you still having this problem
Thanks everyone. I called up ATT and they confirmed that the phone was reported stolen. So I took it back to the store I got it from and he said that sometimes this happens so the company can get the insurance... Regardless, he reset and rooted my phone and it works again. My IMEI number shows up as well. Now the only thing is that I am not able to get all of the T-mobile bands back. Does anyone know about this?
[email protected] said:
there can be two reasons.. one is when you tried to change the bands on your phone there are more possibilities your IMEI on the phone would have corrupted and that is reason you might be getting that message, and second reason can be some one reported the phone stolen and it is blocked from the service provider end..
to validate that check your phone IMEI by dialing *#06# if that shows your valid IMEI then your phone must have got blocked by the service provider or incase if the IMEI shows some thing like null or 00/0 then the phone IMEI is corrupted, I can help your fixing your phone IMEI if it corrupted.. let me know if you still having this problem
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Click to collapse
Hi,
I ned to help to fix IMEI problem, currently it has been set to null.
regards,
Kailash Rawat
[email protected] said:
there can be two reasons.. one is when you tried to change the bands on your phone there are more possibilities your IMEI on the phone would have corrupted and that is reason you might be getting that message, and second reason can be some one reported the phone stolen and it is blocked from the service provider end..
to validate that check your phone IMEI by dialing *#06# if that shows your valid IMEI then your phone must have got blocked by the service provider or incase if the IMEI shows some thing like null or 00/0 then the phone IMEI is corrupted, I can help your fixing your phone IMEI if it corrupted.. let me know if you still having this problem
Click to expand...
Click to collapse
My note 2 is showing 0/09 as imei pls tell me how to repair my imei
AT&T
Hello my name is Stanley, I recently bought a Galaxy Note 2, I'm from the Dominican Republic so I'm using Claro Dominicana, which uses the same baseband as AT&T, basically instead of the signal bar, I get a circle with a straight line on it, I don't have data, I can't make calls, I can't send sms, when I try to call I get no network access message, I believe it does recognize sim because I don't get any type of error when my cellphone boots up, when I bought this cellphone it wasn't rooted, so I decided to root it and flash a rom, I'm having same issues.
Can you guys help me out please? I already have my APN information but it's not helping, I've tried flashing roms and it's not helping, I really don't know what to do, when I first bought it, I tried my sim out and it did have internet, I decided to do a factory reset through settings menu and after that I haven't been able to get any type of signal, I would deeply appreciate your help guys, I'm getting kind of desperate here.
No signal bars means no modem or a sim card for a dead account. Did you pay for any airtime?
stanleyacosta said:
Hello my name is Stanley, I recently bought a Galaxy Note 2, I'm from the Dominican Republic so I'm using Claro Dominicana, which uses the same baseband as AT&T, basically instead of the signal bar, I get a circle with a straight line on it, I don't have data, I can't make calls, I can't send sms, when I try to call I get no network access message, I believe it does recognize sim because I don't get any type of error when my cellphone boots up, when I bought this cellphone it wasn't rooted, so I decided to root it and flash a rom, I'm having same issues.
Can you guys help me out please? I already have my APN information but it's not helping, I've tried flashing roms and it's not helping, I really don't know what to do, when I first bought it, I tried my sim out and it did have internet, I decided to do a factory reset through settings menu and after that I haven't been able to get any type of signal, I would deeply appreciate your help guys, I'm getting kind of desperate here.
Click to expand...
Click to collapse
Did you try the free network unlock?
Might just not be unlocked
rangercaptain said:
No signal bars means no modem or a sim card for a dead account. Did you pay for any airtime?
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Click to collapse
My service is active, I already tried the sim on another cellphone, I can do everything on the other cellphone, I have data, I can make calls, etc, thanks for answer.
crixley said:
Did you try the free network unlock?
Might just not be unlocked
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Click to collapse
I did try it, I'm pretty sure is unlocked because it was just working before factory reset, I guess I can try to do it again, but I'm pretty sure is unlocked.
I tried several roms and modems and nothing worked, the last thing I did was going back to stock through Odin, but I still get same circle with the line on it, a stop sign, right now I'm on 4.1.1 stock..
stanleyacosta said:
I tried several roms and modems and nothing worked, the last thing I did was going back to stock through Odin, but I still get same circle with the line on it, a stop sign, right now I'm on 4.1.1 stock..
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Click to collapse
i don't know if this might be an issues or not, but check your IMEI. T-Mobile webpage has a method to confirm if it been blocked or not.
http://www.t-mobile.com
As of August 8th of 2013, they've re-designed their webpage.
http://www.t-mobile.com/bring-your-own-phone.html
following that link, scroll down until you see this: "Don’t see your device?" and under that, a search box. click on the link below that search box. it'll bring up a screen within the webpage. input the IMEI from your phone (*#06#) and avoid adding "/ ##" as those aren't part of the IMEI. If it report as stolen, chances are, they probably blocked it. If not, then maybe your provider doesn't support the phone itself. you might have to call customer service from your area.
Ziken said:
i don't know if this might be an issues or not, but check your IMEI. T-Mobile webpage has a method to confirm if it been blocked or not.
http://www.t-mobile.com
As of August 8th of 2013, they've re-designed their webpage.
http://www.t-mobile.com/bring-your-own-phone.html
following that link, scroll down until you see this: "Don’t see your device?" and under that, a search box. click on the link below that search box. it'll bring up a screen within the webpage. input the IMEI from your phone (*#06#) and avoid adding "/ ##" as those aren't part of the IMEI. If it report as stolen, chances are, they probably blocked it. If not, then maybe your provider doesn't support the phone itself. you might have to call customer service from your area.
Click to expand...
Click to collapse
I couldn't find information about my imei using that webpage, it wasn't able to locate it, I used this webpage which said is clean http://swappa.com/esn I don't know if that page is good, but it says it's clean and ready for activation.
Try a friends sim card to rule that out
If the phone worked on your network before you rooted and flashed the new rom, then I imagine you must have flashed an incompatible modem. If you flashed stock back via Odin and that didn't fix it, I'm scratching my head. Try stock again. Then remove and insert the sim or toggle airplane mode. If it worked before, stock should fix it.
Sent from my SAMSUNG-SGH-I317 using xda app-developers app
Hello guys, in this case it was actually a hardware problem it seems that the internal antenna of the cellphone which receives the network signal was damaged, I'm already getting it replaced, I'll let you guys know the results.
stanleyacosta said:
Hello guys, in this case it was actually a hardware problem it seems that the internal antenna of the cellphone which receives the network signal was damaged, I'm already getting it replaced, I'll let you guys know the results.
Click to expand...
Click to collapse
Do you know what was damaged. Is it the wire connecting the USB flex or is it the antenna built into the back housing?
Hi..
I have a Zenfone 5Z, bought on GearBest, so yesterday it updated to the latest WW version o it's on. After updating it lost the Network Signal, even after a several restarts. I've downgraded it to WW__ZS620KL_80.10.8.54_MP_user_20180517175955 , but still no network signal.
I've tested my simcard in other phones, other simcards in my phone, but still nothing. When i try manual network seach, it gives an error, and when i select automatic network, it says that is already registered to network, and when i try to make a call, it says me to turn off airplane mode to make a call. Also when i remove and reinsert the simcard it recognizes it a makeme chose betwen sim 1 and 2.
I've attached few screenshots too.
Pleaase help me guys!
P.S. i gave this phone to my wife on her birthday, now, she is mad with me!
HI,
I had this same issue, later i checked up with service center, they told charging pcb(which contains antenna lines) was water damaged.
Then got replaced the part and started working again.
vishal hatti said:
HI,
I had this same issue, later i checked up with service center, they told charging pcb(which contains antenna lines) was water damaged.
Then got replaced the part and started working again.
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Click to collapse
Yes, but after an update you lost network signal?
My phone never got wet, and never fell down.
Thanks!
vileladelima said:
Yes, but after an update you lost network signal?
My phone never got wet, and never fell down.
Thanks!
Click to expand...
Click to collapse
Hi, Yes, even I had not let my phone get wet or dropped but phone is so worst when it comes to water resistance.
Smallest moisture in hands while using the phone is enough to spoil the PCB.
vileladelima said:
Hi..
I have a Zenfone 5Z, bought on GearBest, so yesterday it updated to the latest WW version o it's on. After updating it lost the Network Signal, even after a several restarts. I've downgraded it to WW__ZS620KL_80.10.8.54_MP_user_20180517175955 , but still no network signal.
I've tested my simcard in other phones, other simcards in my phone, but still nothing. When i try manual network seach, it gives an error, and when i select automatic network, it says that is already registered to network, and when i try to make a call, it says me to turn off airplane mode to make a call. Also when i remove and reinsert the simcard it recognizes it a makeme chose betwen sim 1 and 2.
I've attached few screenshots too.
Pleaase help me guys!
P.S. i gave this phone to my wife on her birthday, now, she is mad with me!
Click to expand...
Click to collapse
I have the similar issue.Is it resolved for you ?
SenthilNaga said:
I have the similar issue.Is it resolved for you ?
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Click to collapse
Nop, i had to send the phone to Asus authorized service center, they changed the SUB PBA...
I works for exact 30 days and, after a restart becouse the system crashed, it has no network again!
so i sent it to serce center again today...
As I don't see a reply stating how it got resolved, I will post my experience of this issue. Firstly, this issue is fairly common with Huawei 5Z. The reason given by local service team here is at times if the phone experiences some jerk the contact from antenna to motherboard breaks. At times it could still remain connected in which cases person may get signal some time and get airplane mode at others, in many cases airplane mode is ON permanently. Apparently they have some kind of a glue with which they can attach the antenna permanently. Once I got it done, the problem has not resurfaced.
P.S. this problem has got nothing to do with software, so restart, factory reset etc. will not work, nor does it happen with software upgrades. It is purely mechanical in nature and does not need even require a drop. but the solution is quite simple provided the service centre team knows. In case they don't just ask them to stick the antenna connector with a proper glue and it should be sorted.
What am I supposed to do with my set. I imported it to my country and can't find a service center anywhere in my country. Apparently I can't find any solution online so I am out of luck. If there is anyway I can fix it, or anyone could share what should be replaced will be immensely helpful.
Need your help guys.
LineArc said:
What am I supposed to do with my set. I imported it to my country and can't find a service center anywhere in my country. Apparently I can't find any solution online so I am out of luck. If there is anyway I can fix it, or anyone could share what should be replaced will be immensely helpful.
Need your help guys.
Click to expand...
Click to collapse
Based upon above comment if the root cause is same as described i.e. connection b/w motherboard and antenna bands is broken then you can watch teardown video on YouTube for 5z by wit rigs. It shows how you can disassemble each part of the device for repair.
Apparently you will need to have some expertise and tools available to perform the task yourself. Better work with some local mobile repair workshop and explain them by showing video and above comment.
i am currently using 5z and i can says its due to updates especially from oreo to pie ( yes this problem is originated from that update). Its a software problem and they cannot solve the bug till now. There are still lots of 5Z with this issue pop up every week. The solution is to send to service centre to replace the motherboard and pray it wont happened again. This is my second time sending my phone there for the same issue. The antenna or motherboard dont simply fry or disconnect after an updates thats for sure.
Randomly changing different sim cards in the sim slots along with fiddling with the mobile data setting that comes when you insert the sim card tray worked for me, it worked for someone in zenfone forum also. Give a try and let everyone know..
Same here, after update signal lost... damn ASUS
My network signal stopped out of the blue and not after an update.
I tried changing sim cards in a lot of different combinations, but nothing worked, but the phone always found the sim cards.
I disassembled the phone, removed the antenna cable and attached it again and now the network signal is back again.
I had same problem. After the latest update, Everything working fine untill one day i restarted my mobile. Damn.. After reboot, the signal disappeared and can see 'x' at signal bar. I have rebooted many times but of no luck. Then i removed the sim tray , swapped the sims and then the signal starts showing. Initially after the update, one time I faced same issue but that got cleared after I disabled and enabled the sim in "Sim Card Information". The only issue i a, facing is the signal drops for every few minutes or hours and comes back automatically. That's what making me to replace my phone other than ASUS. Does anybody have a solution for this issue?
Update :
My phone had a sudden reboot and since then there is no network. Showing no service even if i swapped sims and re inserted. frustrated with ASUS
Refer here:
https://forum.xda-developers.com/zenfone-5z/how-to/guide-network-loss-sim-card-getting-t3946176
hamzasr said:
Refer here:
https://forum.xda-developers.com/zenfone-5z/how-to/guide-network-loss-sim-card-getting-t3946176
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Click to collapse
No. In my case/In most of the cases, its not the harware issue. initially i thought the same. But later found that only after updating to the latest update i faced network loss issue. sim not used to detect even after taking the sim tray out, shuffling with sims. I downgraded the firmware to previous version and then immediately i could see full network signal. So the issue is only with the latest, not with the hardware. Just give a try and confirm..
The same i have mentioned in that post also. Just give a try and update. Definitely that will work
krishna13 said:
No. In my case/In most of the cases, its not the harware issue. initially i thought the same. But later found that only after updating to the latest update i faced network loss issue. sim not used to detect even after taking the sim tray out, shuffling with sims. I downgraded the firmware to previous version and then immediately i could see full network signal. So the issue is only with the latest, not with the hardware. Just give a try and confirm..
The same i have mentioned in that post also. Just give a try and update. Definitely that will work
Click to expand...
Click to collapse
So I can do the same as you: downgrade to get fine.
But how to still updated firmware and keep the signal?
LeonardoLimaMH said:
So I can do the same as you: downgrade to get fine.
But how to still updated firmware and keep the signal?
Click to expand...
Click to collapse
The only solution is to walk to the nearest service center and make the antenna fixed. I have given my phone to the authorised service center and they resolved the issue by applying glue to antenna (they told same). They charged for the diagnosis as well as for glue. They guaranteed that the issue wont repeat. But i hated the service by ASUS and planning to go for samsung or Oneplus.. My suggestion is go to service center to get it fixed
For all of you still facing the issue, the solution is extremely simple. And yes it is purely mechanical in nature just like someone mentioned too. I just wrote a post regarding this. Check it out.
https://forum.xda-developers.com/zenfone-5z/help/zenfone-5z-network-sim-solution-t3985337
It does not even require to take the phone apart.