I received my o2 XDAiis 2 weeks ago and have been plagued with what appears to be screen alighment problems. It is almost as if the program was designed for a bigger screen.
when I touch any of the items on the right hand side of the screen the correct function is selected but as I select itmes moving towards the left of the screen they move progressively out of synch.
For example: on the phone if i touch 'talk' the phone will correctly dial however if i touch 4, i notice that 6 depresses. when the pda does this it becomes impossible to operate. To receive a call , i have to touch an imaginary area half a cm to the left of the 'receive' button.
as you can imagine i have real fun trying to get my 'start' menu. when i touch it i sometimes get the connectivity or even the volume popup display.
Hard reboot does work but not always first time. besides why should i have to reboot 3-4 time a day?
at this stage i know why there is the slide out keyboard, it is a feature so that you can use your phone, without it i would have an expensive paperweight.
Any ideas on what it might be will be gratefully accepted.
i have the same problem. and i got mine around three weeks ago.
the fix is i re-align the screen like three - four times a day. if that does not work (because sometimes the misalignment is so bad, i can't access the menu) i do soft reset.
i am starting to believe that XDA IIs is the crappiest electronic device ever built. Makes me regret that i chose it over Ericsson 910i.
Ring up the people you bought it from, tell them it's faulty and get them to send you a replacement.
I did that and then read the last post. It seems that in early feb, a batch of defective screens was used resulting in about 4k defective units sold with the problem, mine was one. Just as well I did not trash my siemens s55.piece of plastic cr*p
thanks for the comments etc. I was thinking it was something I was doing
exact same thing happening with me as well plus that the touch screen stops responding for hours at least once in a day thats why i have to allign the screen several times a day.
BLoddy gadgets all this money and still no service.
Okay so there are faulty screens that got sold, 4k of them, and I suspect I have one. But has o2 announced how they plan to deal with this?
i went back to the store and got a full cash refund. i suggest that you all do the same. helps to make a point that if companies sell defective products, they will lose money in the end. now i am using SE P910i, 300$ cheaper. bye-bye o2
Hi ALL.
I had the same problem with mine (XDAIIs from HongKong - bought 1 week ago)
It really got me SICKKK .. Then I upgraded my device with the newest upgrade from the O2 UK page, due to another BIG PROBLEM ... and finally this problem DISAPPEARED!!!
Check my post here it will maybe HELP you out, too ;-)
Have a nice week!
Joern
Touch Screen not responding
I'm having the very same problem. :evil:
Started off as a drifting problem, but now the touch screen is like dead ...no longer responding...!!
Hopefully there is the keyboard and the various buttons, but it's far from being practical!!
By the way this is my second one, the first one has been returned immediately, it didn't even pass the initialization test!!!
This one is 2 weeks old!!!
Hardware or software???
HELP!!
Related
I just bought a blue angel (Mda iii) off ebay.
The unit seemed ok, but after an hour of setup the screen alignment was off. Re-aligned, an went on.
Now, the unit can't be aligned. Have hard reset and it just continues to run through the alignment pattern.
I've not dropped it, or any of that type of stuff. Any Ideas? Sounds like I got a bad deal from the seller.
Thanks,
Steven Foster
Hey Steve!!!
When u hard reset it, does it not get past the screen alignment, or does it??? Because once your device is on, you can try align it through the settings menu... start>setting>system>screen>align screen... But if it does not get past alignment at start, then i think you have a bit of a problem...
stevef5710649 said:
I just bought a blue angel (Mda iii) off ebay.
The unit seemed ok, but after an hour of setup the screen alignment was off. Re-aligned, an went on.
Now, the unit can't be aligned. Have hard reset and it just continues to run through the alignment pattern.
I've not dropped it, or any of that type of stuff. Any Ideas? Sounds like I got a bad deal from the seller.
Thanks,
Steven Foster
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Click to collapse
get a rom from the FTP and flash it with a new rom, maybe it is software related, if this does not work then it may be the sensors on the screen, that take part in the alignment of the screen.... maybe it was dropped previously and thats why it was sold on ebay, how much did you pay for it???
I had the same problem on my second MDA3. I changed the first, than I changed the second one to a third all with warranty. I think it is a hardware bug! no change of the firmware is solving the problem, I tested that so much.
Steve,
best bet is to bring your device to the nearest service point. I've had the same experience with my xdaIIs, and ended up returning 5 of them for the screen problem. The dealer explained it was faulty screen from manufacturers, and they found 1 batch of shipment (10 units) with the same problem.. Good luck :wink:
My and my other 2 mates bougt XdaIIs's. And my Xda and 1 of my friend's experience the problem. Well... that makes it 2 out of 3 XdaIIs's with screen alignment problem.
Fortunately when we brought our Xda's to the service centre down here, they said, this is a known problem with XdaIIs. They've been getting many complaints the same as ours.
But, no worries whatsoever. They quickly replace the whole screen. And it took only 3 working days.
Now that's what i call customer service!
Have I been unlucky?
Bought my P3300 SIM free in April, and all was well until July, then the screen developed a fault, so I returned it to HTC who replaced screen and main board - this caused major problems at Tom Tom, as the machine ID changed and just as I got that sorted the phone started to crash with increasing regularity, so I sent it back again, and new main board was provided... same old problems with Tom Tom (trick is to phone them, email etc, gets ignored)...
and another... and so on until...
Eventually they agreed to replace the phone entirely, though to be fair, the final one they actually replaced hadn't mis-behaved... New one came with WM6, and was prone to crashing, but I suspected it may be non-compatible apps, so I gradually removed applications - but it still tended to go blank, and then flatten the battery. Eventually it went blank and wouldn't switch on at all.
I sent it back just after xmas, and got an email today to say its been water damaged, and its dead and they can't repair it and won't replace it.
In the few weeks I had this phone its never been out of the house / car, and nothing has been spilt on it, nor has it been dropped in my tea... the external water sensitive label is ok, but (they claim) the internal one is showing water ingress. its not insured, so I now have a £450 ornament that I've had less than 6 months use out of. Have I been unlucky?
JemHayward said:
Have I been unlucky?
Bought my P3300 SIM free in April, and all was well until July, then the screen developed a fault, so I returned it to HTC who replaced screen and main board - this caused major problems at Tom Tom, as the machine ID changed and just as I got that sorted the phone started to crash with increasing regularity, so I sent it back again, and new main board was provided... same old problems with Tom Tom (trick is to phone them, email etc, gets ignored)...
and another... and so on until...
Eventually they agreed to replace the phone entirely, though to be fair, the final one they actually replaced hadn't mis-behaved... New one came with WM6, and was prone to crashing, but I suspected it may be non-compatible apps, so I gradually removed applications - but it still tended to go blank, and then flatten the battery. Eventually it went blank and wouldn't switch on at all.
I sent it back just after xmas, and got an email today to say its been water damaged, and its dead and they can't repair it and won't replace it.
In the few weeks I had this phone its never been out of the house / car, and nothing has been spilt on it, nor has it been dropped in my tea... the external water sensitive label is ok, but (they claim) the internal one is showing water ingress. its not insured, so I now have a £450 ornament that I've had less than 6 months use out of. Have I been unlucky?
Click to expand...
Click to collapse
very. i've had my MDACIII for over a year now, and never had any problems. I dont paticularly look after it, its covered in dents and scratches from drunk nights out... i use it in the rain too, so its been wet a few times. Never had to send it back, and only had to do a hard reset once (too much randomly installing/uninstalling software)
Hope u have better luck next time!
Sorry to hear about your phone. It's strange because one of the main reasons I bought the Artemis was because of it's reliability. I had been searching the forums for months and couldn't find many if any failures like this. However, the other phones I was considering did have these kinds of problems quite commonly (Trinity & Eten X500). I've had my phone since Sept and I haven't had any problems with it.
JemHayward said:
Have I been unlucky?
Bought my P3300 SIM free in April, and all was well until July, then the screen developed a fault, so I returned it to HTC who replaced screen and main board - this caused major problems at Tom Tom, as the machine ID changed and just as I got that sorted the phone started to crash with increasing regularity, so I sent it back again, and new main board was provided... same old problems with Tom Tom (trick is to phone them, email etc, gets ignored)...
and another... and so on until...
Eventually they agreed to replace the phone entirely, though to be fair, the final one they actually replaced hadn't mis-behaved... New one came with WM6, and was prone to crashing, but I suspected it may be non-compatible apps, so I gradually removed applications - but it still tended to go blank, and then flatten the battery. Eventually it went blank and wouldn't switch on at all.
I sent it back just after xmas, and got an email today to say its been water damaged, and its dead and they can't repair it and won't replace it.
In the few weeks I had this phone its never been out of the house / car, and nothing has been spilt on it, nor has it been dropped in my tea... the external water sensitive label is ok, but (they claim) the internal one is showing water ingress. its not insured, so I now have a £450 ornament that I've had less than 6 months use out of. Have I been unlucky?
Click to expand...
Click to collapse
hey JemHayward
ok let me help you out here, looks like there playing a little dirty with you here, first your phone has constant problems, so many repairs then you get a replacement ( the replacement is not a new phone but its a reconditioned phone) its a old phone repaired with new covers ( cool hey)
and now they say it has water damage ( but the water indicator on the outside is good) thats enough info for me.
if your phone had been by water BOTH indicators would show up.
please write a letter ( not a e-mail) and make sure you also make an appointment with your lawer and get him to put a signature on it too. send the mail recorded delivery and sit back and wait.
there is no possible way they can tell you that your warrenty is void.
if you do not hear from them within 2 weeks of the letter being received then your lawer will take it over for you.
i will be watching over this one and will be smiling once your new phone is on the way.
good luck.
I've written a letter.... so far no reply, but last time it took them a month to reply, then again, it's better than e-mail, they don't seem to reply to that at all. The status at the repair centre is "on-hold" whatever that means.
I've just discovered its not insured.
JemHayward said:
I've written a letter.... so far no reply, but last time it took them a month to reply, then again, it's better than e-mail, they don't seem to reply to that at all. The status at the repair centre is "on-hold" whatever that means.
I've just discovered its not insured.
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Click to collapse
at least the letter is sent, its just funny how they say its water damage and the first line of defence (water indicator) is not showing.
just keep the pressure on at them, and then you can always ask compensation because of the amount of time you have been without a phone in fully working order
give em hell.
It's amazingly difficult to "give them hell" when they take ages to reply to letters and their phone system is inpenetrable... very nice lady who's english is poor takes ten minutes collecting your name, address and full details, then says no-one available we'll phone back, and of course, they don't... email is ignored. I may try driving to their offices and banging on the door.
I just picked up 1 of 2 A100's on BF at Walmart. And the unit I got had been opened with the writing "Display" on the box. Since walmart was willing to match Best Buys price of 189.99 I felt it was worth the risk as these are somewhat difficult to get. Even at the higher prices. So, I took it home and plugged it in. It did boot fine the first time. However, after the second boot something strange started happening. In the lower right hand corner the battery/wifi connection box would continuously pop up and go away repeatedly. It would also bring up the settings window almost as if someone was continously touching the screen i guess.
I then did a factory reset and the first boot was fine. However, when i turned it back on it started doing it again.
It appears that the Iconia Tab has a screen flicker issue but I'm curious if that is what I'm seeing. And if so what are my options? I would like to keep the thing and don't want to pay full price. So should I call acer, return to walmart when they have inventory, or is there a fix out there.
Me thinks you should of bought the 2nd, unopened unit. Buying an open box item is always risky and I'm surprised you didn't pay less than $189.
I would bring it back and return it. Wait for a new one...sounds like this one might have taken a fall or two?
I doubt you would have to pay full price...besides, BB's prices are good until Sunday...you could call 15 Wal-Mart's and find one by then.
i had no choice i was second in line.....no worries though i found another walmart that had one left at 10am and returned it for an unopened one.
I bought an 8GB A100 unit a month ago here in Italy and it is starting this weird behaviour since a week too. I cannot replicate the problem all the times. Sometimes it works perfectly, sometimes it starts clicking like crazy and opening panels and apps all by itself.
When this happened, I tried to light shake it in case of false contacts, but this doesn't seemed to stop the clicking. Also I tried to super clean the surface of the tablet blaming on excessive grease or moist, but got no improvements.
I noticed that this tends to happen more when I switch it on after a walk with the A100 in my coat's pocket, but if I use it when it is on my desk, most of times it works with no problems.
I can't decide if returning the unit or not. A month is passed and returning policies here are not granting users as much as in the US. Expecially if the problem can't be reproduced "on demand".
I don't know what to do.. maybe trying a reset could help, but as I can see from pabdaddy1995, not too much. Let's hope a firmware update can solve this.
Ciao from Claudio
pabdaddy1995, marvin2k,
This is the same problem that I've faced after installing swiftkey keyboard.
After removing it, it worked perfectly!!!!
There is something you guys are doing and you might ignored it or you didn't pay attention to that caused this problem.
Try deleting/ uninstalling new apps you added recently.
Good luck!
pabdaddy1995 said:
I just picked up 1 of 2 A100's on BF at Walmart. And the unit I got had been opened with the writing "Display" on the box. Since walmart was willing to match Best Buys price of 189.99 I felt it was worth the risk as these are somewhat difficult to get. Even at the higher prices. So, I took it home and plugged it in. It did boot fine the first time. However, after the second boot something strange started happening. In the lower right hand corner the battery/wifi connection box would continuously pop up and go away repeatedly. It would also bring up the settings window almost as if someone was continously touching the screen i guess.
I then did a factory reset and the first boot was fine. However, when i turned it back on it started doing it again.
It appears that the Iconia Tab has a screen flicker issue but I'm curious if that is what I'm seeing. And if so what are my options? I would like to keep the thing and don't want to pay full price. So should I call acer, return to walmart when they have inventory, or is there a fix out there.
Click to expand...
Click to collapse
When you say "flicker" do you mean a VERY brief flash, like the speed of a blink of the eye, of some crazy shape?
My A100 has also done this ever since I got it. I swear that every time it happens it looks like my screen is cracked, but upon close examination, there really are no cracks in the screen. No random apps or windows pop up or anything like that, but when the flash occurs, the screen will turn funny colors and a crack in the shape of a funny looking X will appear all in the blink of an eye. But its not very often that this happens, so I'm not really gonna bother with it. Plus it was fresh from the box, never a display.
ummmmm............ could you repeat that?
Well I'm disappointed!
phone arrived Yesterday. Worked perfectly whilst I added all my personal details then I decided to install asphalt 8, just to see how it performs (I don't actually intend to play it - can't stand the pay to win crap), and the phone made a nasty crackling sound and froze on the menu screen.
Powered down with power button, and on restart the screen is messed up with multi coloured lines running across it in various places. Then freezes, and reboots to repeat the process,the lines appear in different places. Sometimes makes it into the os, sometimes show the android error broken robot icon.
I'm guessing some fault with the graphic chip.
Luckily I bought direct from amazon so they are sending a replacement, but I have lost money on next day delivery, plus however much it costs to send back the phone (I'm in the UK but bought from mainland Europe) also not pleased my personal details are still on the device. At least I didn't import it from China.
Hopefully my phone was just a rare dud, and the replacement will be fine, as I can't find any similar reports online.
Anyone else had similar problems?
Yeah I would say that's a faulty unit. Sending it back is the right thing to do. Hope you get your money back
Sent from my ZE550ML
Well the replacement is great so far.
I noticed before the 1st one died that it was getting pretty hot on the back at the top, whilst simply going through the setup process.
The new one has been cool throughout setup, charging and about 3 straight hours of webbrowsing, so maybe the heat issue some are reporting is related to the hardware issue that killed my 1st one.
It does seem that quality control could be lacking, but as long as you buy from somewhere that offers returns, then i think its well worth buying.
I have just been using it as a mini tablet at home until i get a case and screen protector, so i dont know what the call quality etc is like, but battery on wifi has been pretty good.
Also, i charged it fully 3 days ago, and then left it on standby with wifi turned on and didnt use it. This moring it had over 80% battery, so standby time is much better than my s4 mini.
I am on my second Pixel C where the backlight has stopped working after a month. The screen still works, if I shine a light at it just right I can see the contents (especially when they are white), but the backlight just doesn't come on. The previous one did this on and off for about a week while waiting for the replacement, meaning it would occasionally come back on and work for a little while. But, right before the replacement arrived, it went off and never came back on. My replacement did it for the first time today (it is one month old now), I connected to my laptop when I got home and issued an "adb reboot", and it appears to be working again. I have requested a refund from Google, but they said they couldn't authorize it, so I have filed a dispute with my credit card company in order to get my money back.
Overall, I like the device. I have had to work around a few of its shortcomings, but everything was satisfactory. I just can't keep replacing something every month.
Has anyone else experienced this? I mean, I know how to search and have found similar reports, this exact issue. Where the screen still comes on and is visible under the right lighting conditions, but the backlight is just non-functional. If so, what was the recourse you took to solve it? I have tried not putting it in my case (thinking that was the problem), rebooting (which occasionally has worked, but not always), factory resets (real tough without being able to see), plugging it in when malfunctioning, leaving adaptive brightness disabled, cursing at it and throwing my hands up in the air in frustration, etc. Nothing reliably works, and now I am afraid to let it go to sleep seeing how it came back after the reboot today.
Thanks for reading this...
My Pixel C started doing this last week. Wasn't so bad at first, but it's slowly gotten worse and starting last night the backlight will go hours without turning on. I've tried charging it, hooking it up to my computer, and just finished a factory reset and nothing has worked. Just like you if I shine a light at the right angle I can see things, but that's not exactly fun to do. Bought it at the end of March, so it almost made it 4 months.
One thing I should add, and this is probably a coincidence, is it started happening right after I downloaded the July updates. I only mention this in case someone else has had a similar experience.
My second one had gotten even worse, the screen sometimes comes on now, but the right half is either just fuzz or completely distorted, and the touch screen is non functioning.
I have ordered a Samsung galaxy tab s2, and will get my money back either from Google (doubtful), or my credit card company. Hope Samsung updates it at least to N.
I'm so torn, when it worked the pixel was awesome, I love the screen, closest any has come to the ratio of my camera. But two in a row only lasting a month each, and it's hard to consider a third, or fourth...
Sorry yours is glitching out on you, hope you get a satisfactory resolution.
I have the same problem. Exactly like you describe above. Since my Pixel C is one month out of warranty there is nothing I can do except warn others not to buy this product,
Oliver Browne.
Same here for me. First one started with screen issues as described above, lucky for me i was 3 days before the end of waranty, second one lasted 93 days... 3 days out of waranty for a replacement device! Thanks Google for a cheap device...
Envoyé de mon iPad en utilisant Tapatalk
I face the same issue, and was able to turn on the backlight by adjusting its brightness using the touch screen. Try shining a torch onto it while locating the brightness setting. This temporary fix works for me every time, and hope it helps someone.
Trying the torch was very useful! I now know for a 100% that the backlight doesn't work. I used the torch to see what I was actually doing on the screen, and erased all data & cleaned the cache.
Unfortunately the backlight stayed off, so I assume it's a hardware issue.
I've sent an email to Google support, hopefully they can get this one fixed or replaced.
did you manage to fix your issue ?
Same issue here, and no not resolved.
The only thing I can do to work around it is keep tapping the power button every second. Eventually you get lucky and the backlight will turn on. (Rebooting doesn't seem to be needed.)
Hi all,
I bought this tablet as a gift for my little brother. He encountered the very same issue 2 or 3 weeks ago, and it became worse today, as now backlight won't turn on anymore, even after a reboot and a factory reset.
It must be a hardware issue...
I will try to contact their after sales service, as the tablet isn't even 6 months old.
HI, my first Pixel c met this issues after 20 months... first it was only sometimes and backlight came back after some pushes on the power button... but it get worst and worst: 2 days without backlight and at the end half screen fuzzy issues. I order a replacement product with my warranty (2 years in Europe)... and now my second Pixel meets the same issue... with a no responding screen issue too... it's awful and my warranty is over yet... nothing can fix this...! something seems to be bad quality in this device....
I'm on my 2nd pixel c and final. Google support said that because they had replaced it under warranty the warranty only applies to the original purchase date not the replacement which seemed BS to me because I was shipped a refurb tablet
Never the less using adb/ fast boot I was able to get the device into bootloader and blindly reload the entire operating system. It was only until I performed a wipe within TWRP that the screen started working again. Interesting and now off it is working for the past hour or so. Currently applying latest updates but not holding my breath. Unfortunately it looks like Google is killing off the tablets and I don't know if any of their Engineers have actually tried to use a Chromebook in place of a tablet but it just doesn't translate well. If I cannot get this device working reliably I may buy another refurb to get a few more years out of it. The pixelbook is way too heavy for Couchsurfing
The screen comes and goes with no particular interaction. I'm really bummed because I had gotten so used to this device. I buy another but I'm afraid it's going to happen again. I don't see any tablets that are upgrades either. The Android tablet days are over. Pixelbook is not intuitive. Although it runs Android apps it does so very poorly with in Chrome OS and it's very bulky. I'm a try my luck with another refurb off eBay. Have not been able to find anyone that can repair it