Related
Hi all, I'm looking to buy either the XDA IIs or the PDA2K. Firstly, which one would you all recommend?
Secondly, my main reason for wanting this is that I have a phone and a Blackberry today (connecting to my companies Blackberry email server). If I go with one of these, will I still be able to collect my company email or do I have to use O2's email service and forward my work mails to it?
For those of you who have used a Blackberry before, how does the BB features on these devices compare? Is it easy to use etc..
Thanks in advance.
Re: Looking to buy, need advice on Blackberry features pleas
saldous said:
Hi all, I'm looking to buy either the XDA IIs or the PDA2K. Firstly, which one would you all recommend?
Click to expand...
Click to collapse
There is no difference in the hardware between the XDAIIs and PDA2k except cosmetic differences. the PDA2K is silver and the XDAIIs is black
The differences are in the ROMs which are shipped with each unit, however if you read this site you can find ways of installing different ROMs onto different suppliers machines
saldous said:
Secondly, my main reason for wanting this is that I have a phone and a Blackberry today (connecting to my companies Blackberry email server). If I go with one of these, will I still be able to collect my company email or do I have to use O2's email service and forward my work mails to it?
For those of you who have used a Blackberry before, how does the BB features on these devices compare? Is it easy to use etc..
Thanks in advance.
Click to expand...
Click to collapse
There are mixed reports regarding blackberry support. Some people report it as working fine with Blackberry Connect for Internet mail, whilst others report its not working. As long as your BES server supports the client, and your price plan will allow you to connect to a corporate BES server, then there should be no problem.
Personally, I've not been able to get it going, mainly due to having to convince the company to add me to the BES server and also with getting the software talking to the desktop manager.
Thanks for your reply. Yes my first question was mainly around the software but if you can install from one to another etc. then great as from what I have read the PDA2K has newer drivers etc.. for the radio.
The Blackberry piece is what concerns me the most as this is the main reason for getting it.
One final point, I urrently have an iPaq in the car with TOMTOM3 on. Can I put TOMTOM3 on the XDA ok as well?
From your experience, should I buy one of these devices or wait for something better to come out? I head there may be a smaller version of the PDA2K down the line?
Blackberry Attachment Limits (Caveat Emptor)
Just to add to the debate I am on the T-Mobile BB Instant Email flavour service not BES.
It has now become apparent that attachments received or sent using the BB Instant service on my MDA III (i.e. XDA 2s/PDA 2K etc) cannot be above 36kb or something like that. Also it cannot handle scanned documents etc. In my job I deal with 50 page plus word documents so this is a killer.
T-Mobile informed me that they weren't aware of this limitation when selling me my price plan. To be fair they are being very helpful and their customer service is excellent.
We have discussed putting me onto my corporate server (Vodafone BES) which can apparently easily be done (provided we have a licence at the Server level). I will have to see what our IT guy says about that ! :wink: There is also a charge though on the device side of £35 per month (the instant email is £10).
T-Mobile are also checking whether there are any inherent device/software restrctions on attachments on either the Instant Email or Enterprise service. I cannot believe this is an inherent device issue, as Rim hardware is much less sophisticated than the Pocket PC version.
The moral of the story is check the small print and the service very carefully.
Anyone's help and advice would be appreciated.
J
Can I put TOMTOM3 on the XDA ok as well?
Click to expand...
Click to collapse
TOMTOM3 work fine on my XDA2s - that's why I bought one rtathaer than any other phone; I wanted a PDA & phone all-in-one that could support a SatNav system
Posted: Thu May 19, 2005 08:41 Post subject: Looking to buy, need advice on Blackberry features please
--------------------------------------------------------------------------------
Hi all, I'm looking to buy either the XDA IIs or the PDA2K. Firstly, which one would you all recommend?
Secondly, my main reason for wanting this is that I have a phone and a Blackberry today (connecting to my companies Blackberry email server). If I go with one of these, will I still be able to collect my company email or do I have to use O2's email service and forward my work mails to it?
For those of you who have used a Blackberry before, how does the BB features on these devices compare? Is it easy to use etc..
Thanks in advance.
/
Click to expand...
Click to collapse
I currently have an xdaIIs, which I got a great deal on with O2, but in hindsight and if you can afford it, I would probably go with the PDA2K. Reasons? Well it appears that iMate are quicker to come out with ROM updates and fixes and it seems as a result these device are a bit more stable out of the box. The xda IIs with O2 Active interface on is particularly unstable and O2 (and most everyone on this forum) recommends using this device in 'corporate mode" This is simply done by selecting the corporate mode option when prompted toward the end of the set up process. This deactivates the O2 Active interface and makes the device more stable (i.e. less soft resets needed)
On Blackberry service, I had used it exyensively on my old xda II with T-Mobile USA. I was using the BWC rather than BES version and found it to be very fast and reliable. A couple of problems with it that I found:
1. Could not get any attachemnets to download form the T-Mobile Server
2. The "Sounds and Notifications" function was very poor. You could not set an audible, repeating alert on the device, as the blackberry client did not show up as an option in the sounds and notifications settings dialogue box..
There have been a lot of fos try to install the Blackberry CAB files on the XDA IIs, without much success of making them work. There are certainly some integration issues to ovbercome here with the device and the Blackberry client. Some sevice providers are including it in there ROM and supporting it now, but many are still not. O2 have been working for some time on a new ROM for the XDA IIs, but its release has been delayed again as there are still issues with the Blackberry client integration. Latest I heard is that it will not be out before July at this point... In the meantime, I use Smartners "Always on Mail" web client (www.alwaysonmail.com) as an alternative. You can try it free for 2 months and its $49 per year thereafter. It supports attachments and is almost as fast as Blackberry (18 seconds slower per message on random tests I have done). Also gives you the ability to set a repeating audible alert. I would say the service if pretty reliable overall, although some users have noted that it occasionally does not forward a message. I have had a couple like that and it appears that some spam filtering is going on somewhere. Altogether though a pretty good altrenative and a fair beit cheaper.
Hope this helps
Regards
Chris
T-Mobile BB Instant Email Attachments
See my mail above. Although I am speaking about the UK the same will no doubt apply to T-Mobile US.
What it comes down to is this - support for attachments is very limited on the BB Instant Email Connect Service. You need to do your homework very thoroughly before signing up.
In its favour - if you are just receiving emails without attachments or simple rtf attachments you will be fine.
As I keep saying learn from my mistakes and check out the usage restrictions on the service very carefully.
:wink:
J
My company has a BES server so I just need to connect it to that. Does that work?
I keep hearing people say that they have the Blackberry Connect for Pocket PC on these devices. Are any of them the English version and could you please post a link here?
Thanks a Bunch!
Raptor
For the xda II or xda IIs..??
XDA III iMate PDA 2K aka Siemens Sx66
No, sorry :-[ Latest I heard from O2 is that itwould be July, as they were still experiencing some issues with the integration of the Blackberry software with the xda IIs ROM...
It seems the T-Mobile MDA III in germany may have it now, so hopefully we won't be far away.
In the meantime try Smartners push mail (www.alwaysonmail.com) for siimilar functionality (free 2 month trial) Use this in conjunction with pocketmax AlarmToday, which has a WM 2003 wake up fix so the mail gets through even when the device is off.
Hope that helps
Regards
Chris
Thanks, but I need Blackberry, trying to turn my all in one device (iMate PDA 2K into an all in one device and quit carrying multiple devices on my belt...
Yes, thats what I do. All my group use Blackberry's. I keep that address and just have the e-mails forwarded to the account smartner uses and then respond from the PPC..
T-Mobile UK Released Blackberry months ago/News Rom Update
Just to clear up the confusion T-Mobile UK launched Blackberry Connect (called Instant Email in T-Mobile speak) on the MDA III months ago.
They have stolen a march on all the UK Operators on the MDAIII. The update is unofficial (in that they have been posting it out on request).
The Rom was uploaded to Wiki. As yet I don't believe anyone has it working with a non T-Mobile device.
I only wish they would be as frequent with the ROM updates. However I am told a new ROM update is imminent (my contact says end June).
Here's hoping as it is my birthday soon.... :wink:
We have a mix of Blackberry users and Good Technology users. Good Technology has a product that IMHO run circles around RIM. The server software works almost exactly the same as the BES (encrypted push technology), but the cost for the server is $0.00 (unlike the BES which can range from $1,500 to over $3,000) and it is specifically designed for PocketPCs with Wifi, PocketPC Phones and the Palm Treo. The client is a 1 or 2 year subscription which comes out to about $28.00 a month for 12 months. With my t-mobile umlimited data plan @$29.00 a month, it roughly comes out to around the same as the monthly blackberry service.
The Good client has it's own email, calendar, notes and tasks applications that is a wireless direct sync to your exchange server mailbox (no active sync required). You can tell it to add additional email folders to sync, not just the inbox, outbox and send items. It shows you every email folder in your mailbox, but will only show the emails if you either move the mail from the good client, or you have setup the folder for sync. My PDA2K phone app goes right into the good contacts or I can click on a phone number in an email or in my contacts and directly call the number. If you have any contact public folders, it will allow you to add them to your contacts application. It also lets you backup the client on to PDA storage or a card. If you do a hard reset, it takes minutes to reinstall using the recovery backup.
If your interested in this, you can go to www.good.com to get more information.
If your IT department has any reservations about this, let me know. I am the Director of IT for my company and swear by this. Their Customer Service and support are fantasic, the units are easy to setup and I have literally gone on to my Good Server twice in the last twelve months (the two times was to do the server upgrades which are also free AND easy)
Sorry if I sound like a sales rep, but this is a great piece of software.
Thanks for the info Tekhound. But my company has already invested in a BES server that has been running for some time and they won't change it.
tekhound said:
We have a mix of Blackberry users and Good Technology users. Good Technology has a product that IMHO run circles around RIM. The server software works almost exactly the same as the BES (encrypted push technology), but the cost for the server is $0.00 (unlike the BES which can range from $1,500 to over $3,000) and it is specifically designed for PocketPCs with Wifi, PocketPC Phones and the Palm Treo. The client is a 1 or 2 year subscription which comes out to about $28.00 a month for 12 months. With my t-mobile umlimited data plan @$29.00 a month, it roughly comes out to around the same as the monthly blackberry service.
The Good client has it's own email, calendar, notes and tasks applications that is a wireless direct sync to your exchange server mailbox (no active sync required). You can tell it to add additional email folders to sync, not just the inbox, outbox and send items. It shows you every email folder in your mailbox, but will only show the emails if you either move the mail from the good client, or you have setup the folder for sync. My PDA2K phone app goes right into the good contacts or I can click on a phone number in an email or in my contacts and directly call the number. If you have any contact public folders, it will allow you to add them to your contacts application. It also lets you backup the client on to PDA storage or a card. If you do a hard reset, it takes minutes to reinstall using the recovery backup.
If your interested in this, you can go to www.good.com to get more information.
If your IT department has any reservations about this, let me know. I am the Director of IT for my company and swear by this. Their Customer Service and support are fantasic, the units are easy to setup and I have literally gone on to my Good Server twice in the last twelve months (the two times was to do the server upgrades which are also free AND easy)
Sorry if I sound like a sales rep, but this is a great piece of software.
Click to expand...
Click to collapse
Hi Tekhound
Sounds interesting... Does Good Server support showing messages as D delivered and R read, in the same way as the RIM pagers do?
Regards
Chris
Thanks Tekhound, I agree, GoddLink service is fantastic. I was using Good on my xda III when I worked @ Cingular and had only high remarks for it. Unfortunately when leaving for one of the parent companies they only use BES so GoodLink service is not an option.
And BTW, no no delivered, read, delete receipts as RIM devices.
Raptor
Chris...
I'm not sure exactly how the rim pager does it, but I will tell you how the goodlink works:
Since the client by default syncs the Inbox, Outbox, Deleted Items and Sent Items from the Exchange mailbox, it works EXACTLY like Outlook. Once you compose a message and hit send, it goes to the outbox and the client checks to see if it has a connection to the net (keeping in mind that the current version supports regular PocketPCs with WiFi as well as PocketPC Phones). When the message is successfully sent, it puts a copy of the message into the sent items folder of the PDA. While all of this is going on with the PDA, the good server is updating the mailbox itself. I tested one day and it normally updated the mailbox within 2 minutes of makes changes on the PDA, with as little as one signal bar.
If you read a message in the PDA, it marks it as read in Outlook and vice versa. Same goes for deleting messages, but unlike outlook, it does not have a permenant delete. It will go into the deleted items folder in both the PDA and outlook when you delete it from goodlink. The good thing though is that unlike the RIM, the goodlink server understands permenant deleted items and will not orphan messages like the RIM. My policy is that all of my staff have the checkbox for "empty deleted items folder" upon exiting outlook EXCEPT for my RIM users because the way the BES operates.
Options in a new goodlink email message includes the options for Delvery Receipt, Read Receipt, High, Normal and Low importance on version 3.7 up to the current version 4.0. Accept, Tentative and Deny options are available on goodlink for things like meeting requests. I have not checked whether a task request works the same way.
You have your Outlook contacts sync wirelessly as well as the ability to do a LDAP lookup in your exchange global address list. A nice feature is that it not only remembers those you lookup like the RIM, but it also remembers everyone you receive a message from kinda like the autocomplete feature in outlook, but it's also available in the contacts list and not just in the new message.
I will stop this book now in the hopes I have answered your questions. Please let me know if you want any further information. As I mentioned in the earlier post, the server is free, so your only investment is a machine that will run Windows NT, 2000 or 2003 and the OS license. It doesn't have to be this powerful machine. You could use a PIII with 512 of RAM if you wanted. I actually have both my BES and my Good Server on two VMs (Virtual Machines) running on a PIII single processor Dell Blade Server with 1GB of RAM. They run smooth as silk with no problems.
If any of you of you guys are like me you've been waiting for BlackBerry connect to work for the blueangel forever. I have downloaded the software and fiddled with it a million times, the fact of the matter is that it only works for Tmobile UK right now. The rest of us are screwed. But there is an alternative, microsoft has recently release pocket MSN, it works exactly like the blackberry web client, except that after the initial 19.99 fee it is completely FREE!!!!!!. Unlike other push email alternatives where although you might get a few months grace period they are pay services. Pocket MSN pushes your hotmail account directly to your phone, and no text messaging BS like activesync AUTD. its actual push email. You can either foward your email to hotmail, or have your hotmail account search you pop mail boxes. And plus since microsft makes the phones operating system and has access to the source codes, Pocket MSN works seamlessly with the phone. Now that I finish telling the benefits, the downsides is the fact that there is no alert sound when an email comes in, or at least I dont know how to set it up. Another downside is the fact the there is no way for it to push you coporate email, unless you foward your coporate email to hotmail, which is a security risk. Another downside is having to create a hotmail account, but then again you have to create a blackberry account when using blackberry web client. The last downside the I can think of is the 19.99 freaking fee!!!, I guess a one time payment is better the monthly payments that most companies charge. Tell me what you guys think, I think its worth though
^-- thanks for the infomation. This would be an asset so long as it isn't a spamware of some kind and as long as I don't get any spams from MSN.
Is there a email server script that would do the same thing if one owns there own unix server? I will research on this, but just in case someone out there knows the answer.
So what your telling me is that:
* Pocket MSN works with my companies Corporate eMail services
* Pocket MSN works with my companies iPager (Interactive Pager) service
* that my companies multi thousand dollar BES infrastructure can utilize Pocket MSN
* That As a message is delivered to the system you get a notification
* That as a message is delivered to a user I get a notification
* As the user reads the message I get a notification
* As the user deletes the message I get a notification
* That it is instant and ready for corporate usage
* That I can attach an intranet link (not InterNET) and the receiving party can then access that link over the PocketMSN network
Or are you telling me that you nor your company do not highly depend on these features..... because ours (Large telecom company) lives, breathes, and dies by these little devices.
Thanks for your advice on PocketMSN, however I WANT and Need Blackberry Connect for Pocket PC, regardless if you are happy with PocketMSN or not.
I hope all that use and depend on the blackberry devices will continue to borrow, test, and hack the software until one of us gets it working. That's what this board is for.
Raptor
Hmm, I don't think Pocket MSN is implying on changing the face of such technology. Some of us home users don't have the capital to run a service such as yours, nor do we even use your network. I am looking for a free altrenative that works correctly with no string attached. The key word is "alternatrive", NOT replacement.
Yes I understand, was just commenting on then first comment to "Stop waiting for BlackBerry connect". I know there are other services (such I am currently using XpressMail), but those of us who are waiting on the Blackberry Connect for Pocket PC...... need just that and no other service will suffice.
Raptor said:
Yes I understand, was just commenting on then first comment to "Stop waiting for BlackBerry connect". I know there are other services (such I am currently using XpressMail), but those of us who are waiting on the Blackberry Connect for Pocket PC...... need just that and no other service will suffice.
Click to expand...
Click to collapse
I wasn't aware PocketMSN was pushware. Refuse to pay £20 for the software when it will be free with magneto devices.
Patience on BB - I have been using the latest version, and all indications are that it's mostly good.... as far as BB ever goes on a non-RIM device....
8)
Might not be BES but still great software
Hey Raptor, yeah ok I understand that if your going to use blackberry to the fullest extent, then pocket MSN or any alternative does not nearly match up. But alot of us only use the most fundamental features of blackberry email, and for that this software seems to be more then enough, as a matter of fact, for those of us who only use blackberry web client, I find Pocket MSN is just as good if not better, paying 20 bucks for the software really sucked especially for a cheap ass like me. But I am not paying any extra monthly fee. Which is good. So this software might not be suitable for your coporate "MEGA" company. But for blackberry Web Client users this software is a great substitute maybe a replacement, I am not sure why microsoft did not offer this for free. Usually when microsoft tries to bully other companies to the ground (Lotus 123, Netscape, Real Audio) they give it away.
Not as cheap as me... Whenever I need to check my Hotmail, I go to http://mobile.msn.com/pocketpc/ and read my Hotmail for free...
Hope the Pocket MSN pushed email feature comes with message notification. If not, it's no better than going to the link above...
For something that's "in the middle groud" try Smartners "always on mail" (www.alwaysonmail.com) 2 months free then $4 per month. True push e-mail, so no need to keep checking e-mail accounts..
To fix the alarm and wake up problems I recommend trying Pockmax AlarmToday and PhoneAlarm (www.pocketmax.net). Great apps and great tech support form Bruce!
For something that's "in the middle groud" try Smartners "always on mail" (www.alwaysonmail.com) 2 months free then $4 per month. True push e-mail, so no need to keep checking e-mail accounts..
To fix the alarm and wake up problems I recommend trying Pockmax AlarmToday and PhoneAlarm (www.pocketmax.net). Great apps and great tech support form Bruce!
Questions About Pocket MSN
For those who have tried Pocket MSN, a few questions:
- How does this app impact battery life?
- Has anybody been able to get audible alerts working?
- Are you positive this does not rely on test messages/autd?
Thanks in advance.
David
Re: Questions About Pocket MSN
davpel said:
For those who have tried Pocket MSN, a few questions:
- How does this app impact battery life?
- Has anybody been able to get audible alerts working?
- Are you positive this does not rely on test messages/autd?
Thanks in advance.
David
Click to expand...
Click to collapse
Does it impact battery life, yes i guess it does. Because technically your leaving your gprs data connection on all the time. But if you compare it to checking your email every ten minutes then its way better. AS for audible alerts i have not been able to figure that out as of yet. And yes i am positive that there are no text messages, it is purely data based
To Raptor - chill out - nobody is planning to take your toys away. We aint curing cancer here.
Thanks for the quick reply. One more question. Do you know whether you can specify a "reply to" address for replying to messages recieved on your device via Hotmail? The reason that I ask is that if I go this route, I will set up a Hotmail account and have it pull my mail from my normal email accounts via POP/IMAP, but when I reply by phone, I don't want the Hotmail address showing. I know that I can do this with the standard Pocket Outlook mailbox and with the autd/exchange solution.
If this works for me, I guess the crappy thing is that it will cost me about 40 bucks. 19 fo Pocket MSN, and then another 19 yearly for Hotmail Plus since, as far as I can tell, Microsoft now makes you get a Plus account if you want to be able to have your Hotmail account pull from POP/IMAP. Kind of crappy, if you ask me. Yahoo!'s free service includes POP/IMAP.
David
Couldn't you just set up a forward from your pop3 account to hotmail?
Yes, forwarding will work. But then if I hit "reply" to the message, it will send the reply to my POP account rather than the actual sender -- at least, that's what I assume will happen.
To Raptor - chill out - nobody is planning to take your toys away. We aint curing cancer here.
Click to expand...
Click to collapse
Obviously you do not understand.... with better communications programs we are much closer to curing caner and a host of other diseases....
First of all, a disclaimer I am in no way affiliated with this company.
I just thought to let you know about the fact that I found a company who offers FREE MS Exchange hosting, with 1GB (!) mail storage, with push email for WM5.
After I flashed my unit yesterday, I bumped to this on Google. I signed up, and it seem to work fine. The only catch so far is, that they offer some ads in the webmail, and you cannot access it via POP, but other than that its fully functional. And there seem to be no ads sent to your mobile. (So far)
Its here: http://live.mail2web.com/
Offcourse, you still need to have GPRS data on your phone account, but this is usually much cheaper than to get a blackberry service. At least in Europe it is.
Regards,
Bela
Did you intend to offer up what the name of the service was?
NEVERMIND THIS POST. I was reading too fast. LOL
I think the only negative to mail2web's push mail service is that your email will have to be [email protected], if you want your current email address you'd have to upgrade to a charged account. http://mail.port88.org is an alternative that does provide email masking, you would have to forward your mail to your port88 account. www.emoze.com is another provider, you simply download the software to your pc and phone and it syncs between the two. I haven't tried any myself , you can read the thread on Port88 http://forum.xda-developers.com/archive/index.php/t-273878.html. Hope this helps
You can forward all mails from your existing mailbox to go to the mail2web.com account as well.
You can even setup, that the mail2web account fetches your pop or imap mailboxes for you, but only once per hour i think.
I use the forward, that way I have my incoming mails kept in my original pop mailbox, and just auto forward a copy to the mail2web acc.
Regards,
Bela
There was one software which I hoped I could get running on the smartphone, as that was Pocket IRC. I tried and tried (even with SPHelper, there's an adjust option that makes it appear) but no amount of workarounds got it running. I need my DCC, err I want, rather.
Just installed emoze seems to be working very well, will check my GPRS usage online tom to see if used much data through the night, has a built in data counter but want to know over all data.
Will post findings as seems to be a good push mail client.
Please do I'm very interested in your results.
pfunkside said:
Please do I'm very interested in your results.
Click to expand...
Click to collapse
Well got it all set up but couldn't send mail via client, mind you was silly o'clock i was trying to work it out and my i.s.p online billing off so no way to find out GPRS usage, so will try and get it set up correctly today and see if GPRS usage available, then give you low down.
stylez said:
Well got it all set up but couldn't send mail via client, mind you was silly o'clock i was trying to work it out and my i.s.p online billing off so no way to find out GPRS usage, so will try and get it set up correctly today and see if GPRS usage available, then give you low down.
Click to expand...
Click to collapse
To be hoest i'm rather dubious about data as it has to connect o there server before push and always keep the GPRS connection active...
That's somewhat discouraging. Hmm well I'll have to check it out myself and see if I want my default or what have you
So did you ever end up getting the data usage, as I am just curious to find out how much it uses?
jdoggraz said:
So did you ever end up getting the data usage, as I am just curious to find out how much it uses?
Click to expand...
Click to collapse
No as i couldn't get data usage before install as account offline when tryed to check, so had nothing to be able to check against, aslo i couldn't get it to send not had time to set up again yet, but now have my GPRS usage so will set up again tonight and see what the data usage is like, i know it only uses data to send recieve but it also has to reconnect to server if connection dropped thats the bit i wonda what ammount of data it uses?
Originally Posted by jdoggraz
So did you ever end up getting the data usage, as I am just curious to find out how much it uses?
Click to expand...
Click to collapse
Edit: given up as must have messed something up on install as evrytime i go to send it kicks the server off, tryed to reinstall but residue left over so i'm giving up as i can't be bothered, worth a try but then maybe instructions on web and having a proper uninstall would help..
Unfortunately I narrowed this down to the WM 6.1 upgrade. I can no longer send emails.
+ T-Mobile Dash (aka Excalibur aka HTC s620)
+ RUU_Excalibur_WM61_Kavana_080408_WWE installed
(generally working wonderfully!)
+ 2 different Pop3/SMTP email accounts (my own domains, hosted by godaddy)
+ EMail settings set-up on the dash (not using My Tmobile as a gateway)
(SMTP uses authentication, no ssl and port-80)
Emails were working just fine for 2 years under WM5, 6. After I installed 6.1 ... receiving worked fine, and still does.
Sending emails would work for a few hours, then I would get a vague error message (error - something is wrong - check the settings or that the network is working)
For a few days I was able to sometimes get it to work if I toggled SSL for outgoing. But no more.
The only way I can get emails to send is to delete the email settings, and re-set it up again as new. Then after a few hours it fails again.
After hours and hours of playing and on the phone with tech support - we've determines that the settings are (and always have been) correct and that there are no network or hosting problems. And the phone is brand new.
The email sending worked fine until the 6.1 upgrade.
Any suggestions, insights, help, therapy, anything???
Thanks!
Please someone help out - I'm going nuts.
You should change your password because if you have been using unsecured smtp for 2 years it's likely someone has already stolen it. Turn on SSL and keep it on ;-)
Not sure why it would fail after a few hours though.
reconfigure your connection settings
D-ville Solja said:
reconfigure your connection settings
Click to expand...
Click to collapse
Not to sound too sarcastic - but can you be a little more vague? ; ) "tweak the settings" ... hmm. OK.
After hours and hours of troubleshooting (and I'm no newbie) with the mobile provider, hosting company etc ... I think we've reset, reconfigured just about everything.
The only thing that works - temporarily - is if I delete the entire email account from the phone, and the create a new (identical) one. It will work for a few send/receive sessions, then the same sending problem will occur ... never to recover until I repeat that process.
If anyone has any specific experience with this problem (or specific suggestions) - I'd really be grateful !
lemme get everything straight first, your saying you upgraded to 6.1 correct? and now your email account wont let u send emails correct? well is your EDGE working? can u still get on the internet with no problem?
D-ville Solja said:
lemme get everything straight first, your saying you upgraded to 6.1 correct? and now your email account wont let u send emails correct? well is your EDGE working? can u still get on the internet with no problem?
Click to expand...
Click to collapse
yes yes yes yes yes
After 11 hours of testing and troubleshooting over the past 2 weeks - we've definitely covered the basics.
In case you were wondering
+ the phone is turned on
+ I am pressing the buttons on the device as opposed to trying to use tele-kinetic ability (which can be inconsistent)
+ My eyes are opened and are in working order
+ I made sure I was in no tunnels, caves, canyons or steel-concrete enclosed bomb shelters
+ I verified that my network provider (T-Mobile) did not go out of business, or suddenly remove all their cell towers
+ I verified that most my 2,000 email contacts (potential recipients) have not been abducted by aliens who also deleted their email accounts.
Also
+ This is happening with 2 different email accounts.
+ The Pop3 and smtp servers are indeed working - since
a. I am able to put the settings in my PC, and another phone device (a older sprint phone that allows me to setup pop/smtp) - send/recieve emails work fine
+ Emails were working fine before I upgraded to WM 6.1
**
+ EMails worked ok for the first 2-3 days then the trouble started.
+ I can only get emails to send now when I delete the account, and create a new one (with identical settings). This lasts for a few hours before it fails to send.
+ I've been on the phone troubleshooting with tmobile and my hosting company for hours on end - trying all sorts of funky settings and tests ...
They hosting company seems to have determined that the smtp request is never getting to them; tmobile verified in great detail that the network is working.
Their idea was something along the lines of "the email client part of upgrade of WM 6.1 seems to be deleting a security certificate" or something .
I dunno about that - but it is clear that something is going on with the email client. The network, and email hosting is just fine, as are the settings.
Hope some of this helps - and that someone has some ideas I can try.
Oh - and just to pre-empt some suggestions:
1. No I won't change to linux, a mac or an iphone - but thanks for the suggestion.
2. I have checked out that I have not transported into an alternate reality, where everything is pretty much the same as in this reality - except my emails don't work.
3. Yes, I am using a Dash/HTC s670 - the battery is charged, and I have powered down, taken the battery and sim card out, hopped on one foot and made sure I have no other software running (even on all my pc's) before I powered it back on.
4. Yes, I can make phone calls and do everything else
5. yes, I have an internet connection - and the proper one (GPRS - but have also tried this via the wifi connection.
6. No I am not talking on the phone or browsing the internet during the ill-fated email sending.
7. I am pretty sure there is no conspiracy between t-mobile and my hosting company to block me from sending emails - only from this phone.
8. There are no unusual limitations or special issues with my hosting company about sending these emails.
9. I've tried sending to myself, others, multiples etc ... no difference.
10. It happens with more than one email address/domain.
Thanks for all the help! Sincerely. Thanks. I really need to solve this.
not sure if this helps, but i too cannot send via smtp, but one thing i found out is the email account ( as i found out) i setup (which was my ISP's ..Cox Communications) blocks smtp transmissions sent via proxy (which is what you go through via edge or gprs,...not sure about wi-fi though).
pudgedaddy said:
not sure if this helps, but i too cannot send via smtp, but one thing i found out is the email account ( as i found out) i setup (which was my ISP's ..Cox Communications) blocks smtp transmissions sent via proxy (which is what you go through via edge or gprs,...not sure about wi-fi though).
Click to expand...
Click to collapse
I had tmobile level-3 tech support (aka as their obi-wans) conferenced in with my hosting company (godaddy) - and tmobile specifically asked about the proxy issues. Nope. Nice suggestion
PLEASE note everyone - MY issue is not merely "I can't get my emails to send" ... as if I am trying to figure out the proper settings or trying to get email sending to work for the first time
Emails USED to send until I upgraded to WM 6.1 ... for 2 years
If my settings were wrong, if there were some incompatibility between the network and my smtp server then my emails would NEVER have sent.
As it is ... they send sometimes (when I set up the email client with a new account).
wow im not sure about that one then, sorry
D-ville Solja said:
wow im not sure about that one then, sorry
Click to expand...
Click to collapse
A lot of the senior members here (including yourself) seem to know what they are talking about and are quite helpful - despite many others answering without bothering to read the question. So thanks
I honestly and at a brick wall here. The only thing that seems to make sense is some sort of concept that involves my smtp settings being corrupted (upon saving or sending) ...
And I mean corrupted - since they work consistently for a few hours and then stop.
Other than that, I haven't a clue - neither do tmobile nor my hosting (and for once I feel sorry for them - since the time they put in trying to troubleshoot far exceeds any profit they might make from me).
i dont know if this will work or not but its a suggestion since I also own a domain with Godaddy. Sometimes even my SMTP fails though I am using WM6 and not WM6.1 so this is what i have done.
Goto www.mobisync.com and setup ur account with them. They support upto 5 accounts. Then configure ur settings according to the site.
There are 2 advantages for this. 1 is that you get push email in real time and when u send email its using mobisync servers and not the godaddy SMTP.
Also it totally free.
i am using this with no problems till now. I suggest you try it and its very easy to setup mobisync on ur cell phone...will probably take 30sec or less.
Hope this helps...cheers mate..!!
Hi - thanks for chiming in ...
actually I am not looking for "alternatives" - I am looking to solve the problem with the email client. If I need to send emails I can indeed send from my PC, or even webmail from my phone or just about anywhere else.
Sure, I can use some sort of network based email, IMAP or Microsoft exchange or whatever.
RIght now I want to solve the issue at hand. It's sort of like my trying to get about microsoft word on my PC working again, and getting suggests to type my letters in a text editor or other client. I *know* other ways exists - but this way is the one I prefer and it should be working. Clearly there is a problem and I'd like to solve it.
If no one else is experiencing this issue (in this forum), then I'll have to consider something specific with my setup/network etc .. but then again 6.1 has not been out long enough to make that assumption yet.
I appreciate the ideas and help - keep them coming - eventually we'll hit upon something.
atit.sh said:
i dont know if this will work or not but its a suggestion since I also own a domain with Godaddy. Sometimes even my SMTP fails though I am using WM6 and not WM6.1 so this is what i have done.
Goto www.mobisync.com and setup ur account with them. They support upto 5 accounts. Then configure ur settings according to the site.
There are 2 advantages for this. 1 is that you get push email in real time and when u send email its using mobisync servers and not the godaddy SMTP.
Also it totally free.
i am using this with no problems till now. I suggest you try it and its very easy to setup mobisync on ur cell phone...will probably take 30sec or less.
Hope this helps...cheers mate..!!
Click to expand...
Click to collapse
Since you can initially send, your setting must be at least basically correct. It sounds more like the SMTP session is not being closed correctly, since deleting and recreating (which would be effectively a close) works. I would guess WM6.1 thinks the connection is still active but the server has closed it. You really need a trace of the SMTP session.
As a work around/test you need is another completely different SMTP server you can authenticate with. I suggest your home ISP. They should have one you can authenticate with for use when travelling. Try it with that. If it works there is a compatibility issue between the Godaddy SMTP server and WM6.1 so you will need a trace for us to figure out what is going on. If it doesn't work there as well, well we still need that trace.
Darn, your suggested sounded promising - and I did indeed spend about 2 hours chasing it. I tried smtp from my cable op - who is my broadband isp ... no luck - same problem. Then I got on the phone with t-mobile, using their smtp settings. Same issue.
We're all stumped.
Not sure how to do a trace of the smtp session from my device.
Again - this worked for 2 years (until WM 6.1) - at which point sending worked for a few hours then not. The only way it works again is if I create a new account with the same settings.
jamssx said:
Since you can initially send, your setting must be at least basically correct. It sounds more like the SMTP session is not being closed correctly, since deleting and recreating (which would be effectively a close) works. I would guess WM6.1 thinks the connection is still active but the server has closed it. You really need a trace of the SMTP session.
As a work around/test you need is another completely different SMTP server you can authenticate with. I suggest your home ISP. They should have one you can authenticate with for use when travelling. Try it with that. If it works there is a compatibility issue between the Godaddy SMTP server and WM6.1 so you will need a trace for us to figure out what is going on. If it doesn't work there as well, well we still need that trace.
Click to expand...
Click to collapse
It's OFFICIAL- WM 6.1 is the problem !
Damn. Damn.
OK - after yet ANOTHER 4 hour marathon session with Tmobile tier 3 support - in trying everything ... SMTP email still does not send reliably
(again - starting with WM 6.1, emails simple do not send - no timeout no port errors, bounceback, security issues). The only way it sends is if I create a NEW account with the identical settings. Then it will work for several hours 2-4 ... then emails go back to not-sending.
Finally after a total of over 30 hours of testing in the last 8 days (yeah, I've got a full time job too, and had been traveling!) ... I had to go to a tmobile store and side by side test with a WM 6.0 dash. Same everything - settings etc. 6.0 works. 6.1 not.
And where would I officially report this?
Even more of a tragedy since I absolutely loved everything else in 6.1
PLEASE PLEASE (whoever does these things) - please post a fix or rom update!
Please!
Thanks
cornell2 said:
And where would I officially report this?
PLEASE PLEASE (whoever does these things) - please post a fix or rom update!
Click to expand...
Click to collapse
I would recommend waiting for an official release from T-Mobile or HTC before filing any bug reports.
"Hi, I downloaded a hacked beta rom from some website and it doesn't work right" doesn't usually get them moving fast.
Well, I sort of meant reporting this to whomever ported. I honestly don't know the logistics here of what ROM I have or how it came about. the point of confusion (on this point) is that the announcement and link for the 6.1 release actually appeared on a T-Mobile affiliated blog or site (forget which) - giving the perhaps mistaken impression that this was some sort of official release for the Dash - only that T-mobile was not yet supporting it. I definitely claim ignorance here.
My comment about reporting the bug - was more about letting the person/team who "ported" WM 6.1 to the Dash know about this issue. I am sure they would want to know (especially if this issue was specific to the port). Just because I posted a thread on this issue does not mean that the right people know about it yet - which is why I mentioned it.
Thanks
smtp problem with wm 6.1
is there a solution to this problem yet? I have the same problem since upgrading to 6.1. I've noticed that it appears to be related to smtp authentication. It seems to work ok on an earthlink account i have, which does not require smtp authentication.
No solution yet. Problem still persists (though intermittent). Seems to be related to 6.1 not resetting or saving a security certificate or something. But I am no expert. All I know is I can no longer rely on my Dash for SMTP email since upgrading to 6.1
i'm having the exact same issue
i have my phone setup for imap with gmail and i can receive perfectly fine, but it wont send
i delete the account and recreated it and it worked but after a few hours stop sending again
any fix?
Hi all,
I am trying out a Desire this weekend, in general like it. I have got the Exchange sync to work for mail, cal & contacts however if I try to access the Company Directory (GAL) or Search the Inbox I get nothing returned.
I downloaded TouchDown to test and this works fine. But I dont want to use a 3rd Party tool for email (or I could have got a Nexus).
Has anybody else seen this error before, or have any idea's? Other wise its mail if back Monday.
Thank for your help.
Peter
Nobody can help
So HTC say, remove the sync and re-create. Does nothing.
Company IT say there are no more settings to change.
Am I the only person that has seen this, I found one other when searching web, but nobody replied.....
As an alternative would look at a GAL address book viewer?
Any help would be great, newbie with the phone and forum.
Whats your Exchange Version? For me with Echange 2010 it works fine.
dab_ch said:
Whats your Exchange Version? For me with Echange 2010 it works fine.
Click to expand...
Click to collapse
The OWA server and Exchange Server is 2007. Did you have issues in the past?
I have the same issue only with Exchange 2003 (we'll be moving to 2007 soon). Was chuffed to finally get my email working today (firewall and all that) and have realised I can't browse the GAL. Might try Touchdown (although I had installed it before - will it let me use it as a Trial again???)...
fuzzmo said:
I have the same issue only with Exchange 2003 (we'll be moving to 2007 soon). Was chuffed to finally get my email working today (firewall and all that) and have realised I can't browse the GAL. Might try Touchdown (although I had installed it before - will it let me use it as a Trial again???)...
Click to expand...
Click to collapse
I and a colleague of mine have the same problem with Exchange 2003 SP2. GAL search works fine on other phones (i.e. the iPhone).
I've seen people report that it works for them though, so I have no clue what's wrong, but I have an open ticket with HTC on the issue.
Well l'm using touchdown at the moment and it appears to work really well. Everything I could want from a client. Need to see if it is worth $20 though before taking the plunge. HTC Mail is a bit limited in comparison. although the OP doesn't want to buy a third party app I would say that is one of the points of Android that if the stock app doesn't work you can get hold of an app that does...
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
xerath said:
I and a colleague of mine have the same problem with Exchange 2003 SP2. GAL search works fine on other phones (i.e. the iPhone).
I've seen people report that it works for them though, so I have no clue what's wrong, but I have an open ticket with HTC on the issue.
Click to expand...
Click to collapse
Thanks for the feedback, I also opened a ticket. Seems like very few people have reported this as and issue they either get all or nothing syncing.
fuzzmo said:
Well l'm using touchdown at the moment and it appears to work really well. Everything I could want from a client. Need to see if it is worth $20 though before taking the plunge. HTC Mail is a bit limited in comparison. although the OP doesn't want to buy a third party app I would say that is one of the points of Android that if the stock app doesn't work you can get hold of an app that does...
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
Click to expand...
Click to collapse
I tried Touchdown, the issuethat I have is that the calander is then not combined which I really do like as a feature, and as far as I can see I cant just use it for email and get it to link to the standard apps I have to use it for contacts and Cal as well.
Same for me. I am syncing mails, calendar and contacts without any problems. Only company directory does not work.
I think it is not a connection problem. It is always telling me that nobody could be found. That is even happening when network connections are disabled. So it seems if this tool does not even try to connect.
Thats interesting, I did not try turning off the comm's, so at least it points to a software issue then. More hope HTC might fix it.
I think there may be an issue with contacts lookup via GAL/ Exchange 2003 on HTC STOCK Mail app. nothing shows up.
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
I had the same problem running Exchange 2003
GAL becomes inaccessible if security profiles are enabled ("Enforce password on device", etc..) and "Allow access to devices that do not fully support password settings" is disabled.
A bad workaround is to enable "Allow access to devices that do not fully support password settings", but that may prevent you from remotely wiping some devices and prevent some devices from initializing security profiles.
A better workaround is to add your account to the exceptions list. Doing that will enable access to GAL but disable the exchange lock screen.
I believe this is happening because either Android 2.1 or HTC mail application either doesn't support Exchange security profiles completely, or doesn't report them correctly.
Hi all, we have a product that might be of interest to you called GALSync Server. Unfortunately I can't post a URL but I'm sure you can find it with a bit of Googling.
It works by sync'ing a copy of the GAL into selected users' Exchange mailboxes which ActiveSync or BES then syncs in turn to the user's device. Works with iPhone or Windows Mobile.
We love it.
But we would wouldn't we.
Thanks for your time!
Slipstream Solutionts
Thanks for the heads up, however its not what I am looking for:
1. You dont support Android from what I can tell.
2. I have to get the company to set it up.
I was hoping to either fix the HTC sync or an app on the handset that can get access.
Thanks
Agree with baronb. HTC needs to fix this issue. Corp IT Administrators will not make exceptions to their security settings. Also, I know from using Touchdown by Nitrodesk that it does, and CAN work.
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
I talked with HTC hot desk who were not very helpful and seemed to have lost my previous information. They said I should wait for an update!
At this point I am starting to look at alternatives as the lack of GAL for me while on the road was an issue last week.
Is there any more info on this one? I am having this bug too and it is the only thing stopping me from recommending the Desire as a suitable phone for my company to use for all staff right now!
Nothing, yet will bug Hotdesk again this week. The more people to log the error maybe the faster they will fix it.....+44 8458900079
baronb said:
Nothing, yet will bug Hotdesk again this week. The more people to log the error maybe the faster they will fix it.....+44 8458900079
Click to expand...
Click to collapse
Thanks for that. Will get myself on the phone later!