(reposted from G1 SIM card does not allow connection thread)
When I went to bed on April 20th, my factory unlocked rooted HTC Desire CM7 (final) handset was working perfectly. When I woke up the following morning, I had "Emergency Calls Only" and "Your Sim Card Does Not Allow A Connection To This Network". While in this condition, I can sometimes get a 3g data connection and WiFi, GPS and the rest of the phone works well. The connection status bar shows 3-4 bars of signal strength for my service provider.
I have:
o Contacted my service provider (O2) and my IMEI is not blocked
o Tried every suggestion in every thread on the topic here and anywhere else Google sent me including toggling flight mode
o Tried the SIM in other phones - works perfectly
o Tried other SIMs in it - same error persists with another O2 SIM and a 3 SIM. The phone correctly identified that the 3 SIM was alien to it before going ahead to use it, showing that the phone IS mounting SIMs
o Rebooted.
o Factory reset.
o Removed battery for 1hr. Rebooted.
o Factory reset and re-installed a Sense Froyo Stock ROM
o Updated the Radio driver with 32.54.00.32U_5.14.05.17.zip
o At each stage tried combinations of disabled WiFi and 3g and auto-update
The nitty gritty from the *#*#4636#*#* Phone information screen contains the following (with 4 bars of signal):
IMEI: (correct code - matches the one behind the battery)
Phone Number: (my number - as defined by the SIM)
...
Location: LAC = unknown CID = unknown
Neighbouring CID = unknown
Roaming: Nor roaming
GSM service: Emergency calls only
GPRS service: Disconnected
Network type: unknown
...
Radio resets: 0
Data attempts: 0
Data successes: 0
GSM disconnect: ========DATA=======
State: DcInactiveState
disconnected with last try
at 5:38 PM
fail because Radio Not
Available
(everything else here is 0)
The preferred network type is "WCDMA preferred". Whatever I change it to, it sets itself back to that (ref bingley's solution http://forum.xda-developers.com/showthread.php?t=921812).
Turned off and on the radio a few times to try to make it see reason. No joy.
So - did I forget anything?
Can anyone help or offer any suggestions of something else I can try?
TIA for any thoughts anyone may have
Seems like you covered about all the bases. Funny, as it happened to me earlier this week. Exited a metro tunnel, had the same message. But a normal reboot fixed it.
Hope it's not a sign of things to come.
Thanks for the reply. I had no hint or warning that the phone was even thinking about considering doing this for me. No previous network issues beyond low signal ones. I've had the Desire since August 2010 and, up to this point, been loving it. Frankly - broken hearted right now :-(
Might try cleaning the contacts on the phone/sim with a little iso alcohol on a q-tip (cotton swab)
I'd try anything "outside the box"
But I'd guess the radio might be cooked. hardware wise.
While you're flashing, might as well flash your bootloader....
Any recommendations? I'm using the ClockwordMod recovery already. Really appreciating the input - any thoughts are better than silence!
As for the SIM card, I have put a brand new SIM into the phone - clean contacts, straight from a sealed packet - and put my SIM in an old SE handset I have so that at least my number is on air. The SIM works just fine. Someone suggested that I could put some tape on the back of the SIM card to improve contact, but I really think that something more fundamental is wrong here.
Update: My SIM does not work in any handset. The Desire will not connect to any network using any SIM (but shows a decent signal level).
The behaviour is as if both SIM and handset are barred. When I call my mobile number from a landline, instead of voicemail or "This user is not available right now" I get a UK "number unobtainable" or "disconnected" continuous tone back, like the number no longer exists.
O2 are claiming that both the SIM and the handset are damaged and that I need to visit one of their stores. I am feeling that something has gone wrong with their routing system for both my handset and my SIM.
Does anyone reading here have any definitive knowledge in this field that can help when I eventually do get my backside to the O2 shop?
Or does anyone have any theories?
The only thing I can think of, is that you reached a max number of transmissions.
But, I think that may be only from one of our moscow providers, and shouldnt apply to you. Basically, you do 100,000 transactions, and the sim card goes TU. But that was 3 yrs ago.
Sounds like your provider has things mucked up, especially if the sim doesnt work in any handset. I would suspect your IMEU is also blocked, but the local guy at the store doesn't know how to deal with it.
Flash it back to a stock ROM, and go raise cane at the providers store, and get a new handset.
The handset isn't from my ISP, so they are not going to replace it whatever happens. I would have to get out the HTC warranty (which should still be valid).
I can easily flash back a stock ROM - I have one all ready to roll on the SD. How about the root access - would I need to unroot it too?
When you flash back to a stock RUU ROM, is usually nulls the root access.
O mate, I have the exactly same problem! !!!!!!!!!!
Let me know if u got it fixed
I bit think it might be a virus from market.
—-- check what I post in CM's forum -----------
I'm not sure if this is the phone problem or ROM problem or SIM problem. Just post here to see anyone can help. Thanks in advance.
I've installed CM7 for over two weeks, with everything working great! But this morning, my phone showed a notification with "No SIM Card. Emergency calls only".
Well, here are what I tried to solve the problem:
1. I tried to open my phone, remove the battery and SIM card and cleaned it and insert again (i'm 120% sure it's in the right direction, it has worked fine for months!) didn't work.
2. I re-installed ROM and still "No SIM Card". btw, I tried to install Leedroid and CM7 again.
3. I reset the phone to factory setting and erased/format the SD card, which i saw somewhere online.
4.I checked the "Location & security" - "Set up SIM card lock" and found the box of "Lock SIM card (require PIN to use phone)" is ticked, I don't remember i did this! and I tried to input some PIN like 0000 or 1234. didn't work. I thought it might be the SIM card problem then, and emailed my phone carrier about the PIN. but I removed the SIM and rebooted the phone and re-checked the SIM card status, the "Lock SIM card" box was still there. Ok, I got really confused in here now.
my phone carrier replied to my email, telling me to try SIM card in other phone, if it requires PUK, they will give me PUK. (I will do that tmr) I'm thinking of trying some friend's SIM in my phone to see if the problem is in the phone hardware.
Did you try another SIM in your phone? In my case both the SIM and the Phone seem to be blocked/barred by O2 (my service provider).
Unlike in your case, my SIM is not seen as "no SIM" but as one not allowed to connect to the network. It has the same effect in other handsets and no SIM will allow my phone to connect to any network. Also, my phone does not have the "SIM lock" option ticked.
Next step will be to RUU the phone.
I intend to go to an O2 shop on Tuesday to see what they say there.
Next step will be to RUU the phone.
Click to expand...
Click to collapse
if you mind me erupted in this post, i wouldn't flash a rru rom since my feeling is not hardware related... if so wifi won't work at all neither sometimes 3g data.
have already use thetering?? already read that some provider close the connection if so.
I would try some other provider sim, some of them gives sim for free as prepaid.
this is just my feeling about
hope this help
Agreed - I wouldn't recommend RRU flashing unless about to claim on warranty / return the phone to the supplier. Since I have been advised by my service provider to take the phone to one of their shops I feel that it would be better to RRU first.
Yes, I have used tethering, but that is perfectly allowable in the UK and on my O2 unlimited data contract.
As I said earlier, I have tried other SIMs in my handset
iviarck said:
Agreed - I wouldn't recommend RRU flashing unless about to claim on warranty / return the phone to the supplier. Since I have been advised by my service provider to take the phone to one of their shops I feel that it would be better to RRU first.
Yes, I have used tethering, but that is perfectly allowable in the UK and on my O2 unlimited data contract.
As I said earlier, I have tried other SIMs in my handset
Click to expand...
Click to collapse
so what i have already expeienced about 3G data connectivity in my neighborought.
no data connection allowed, each time a went to wireless&network/mobil network uncheck and check to see if it was able to connect, it said fail... send mail to my provider... gives me answer they gonna see blabla...
it s only few days later that i learned that they were "fine tuning" their network for improvement... hope i did'nt flash radio rom or whtever things like this.
if i were in your shoes, i would wipe /data (place where the settings are store) and set the apn settings once more (i have read that you had made factory reset isn't it?) so anything would be lost.
hope this help
fragargon said:
no data connection allowed, each time a went to wireless&network/mobil network uncheck and check to see if it was able to connect, it said fail
Click to expand...
Click to collapse
My problem is a lack of connection for incoming / outgoing phone calls and SMS. Despite a decent signal level, I have the status "Emergency calls only" and when calling my number, I get a "Number Disconnected" or "Unobtainable" tone. This seems to indicate a phone with a barred IMEI. The SIM doesn't work in other handsets, indicating a barred SIM too.
fragargon said:
if i were in your shoes, i would wipe /data (place where the settings are store) and set the apn settings once more (i have read that you had made factory reset isn't it?) so anything would be lost.
Click to expand...
Click to collapse
I did do a reset / wipe. I made and Nandroid backup first, so when the test failed, I simply restored my settings from backup. The issues I have are not related to the APN settings, which I know inside out and can redefine (as I have done a few times) easily.
Thanks for the contribution to the thread
hi, still me
this really annoying, would suggest to cut the piece of cake or its phone related or it s provider related...
if from your mobile setting/about phone/phone identity... you should see 6 different information like :
model number + imei + iemei sv + de serial numb + phone number (not the one from provider) + imsi
you can also check your RIL through terminal with
Code:
su
getprop "gsm.version.ril-impl"
message => HTC-RIL 2.2.0028hmi (date)
THIS IS FOR MY CASE working with my radio (embedded i have not flash any RIL and would not advice to do)
only to check up if everything sound good with your phone... this smelt a provider related.
hope you can sort this
Here is my ril implementation code:
Code:
# getprop "gsm.version.ril-impl"
HTC-RIL 1.6.1062G (Apr 23 2010,17:35:06)
In the about screen, I get the following information:
model number: HTC Desire
imei: (my IMEI number - matches the one printed inside, behind the battery)
imei sv: O2
de serial numb: (not present in UK information)
phone number: (not the one from provider) - only the one from my provider shown
imsi: don't see this listed nor do I know what it is.
How is the cake cutting looking so far?
hi, so far smelt a sim card/provider problem
’International Mobile Subscriber Identity (IMSI) is a unique identifier provided by the sim card - allow gsm or umts identify the mobile user... and it's given by the sim card
have a look on this
Code:
International Mobile Subscriber Identity ( IMSI):
Each registered user is uniquely identified by its international mobile subscriber identity (IMSI). It is stored in the subscriber identity module (SIM) A mobile station can only be operated if a SIM with a valid IMSI is inserted into equipment with a valid IMEI.
There are following parts of an IMSI:
Mobile Country Code (MCC): 3 decimal places, internationally standardized.
Mobile Network Code (MNC): 2 decimal places, for unique identification of mobile network within the country.
Mobile Subscriber Identification Number (MSIN): Maximum 10 decimal places, identification number of the subscriber in the home mobile network.
more info on http://www.tutorialspoint.com/gsm/gsm_addressing.htm
so it s definitively a problem of sim card/provider...
hope this help you mate
edit: i got one and each mobile user with sim card should got one, it's a "secret" number associated with your "public" number which is known by everybody... your number call
Just to close the issue here and to offer up pointers for anyone with a similar problem, I now have some answers.
It turns out that on April 20th, my IMEI was blacklisted in error. According to O2 the bar was placed on the central database indicating that the action was taken by Vodafone. O2 have tried to lift the bar but the attempt was rejected because of the Vodafone flag.
Vodafone have never heard of my handset nor did they request any such blacklisting. They cannot lift the bar because the phone was never under their control and the number doesn't exist on their system. Their system will not allow them to handle numbers and IMEIs they don't have authority over.
This means that O2 are mistaken and that someone at O2 must have placed that entry in the barring database and then flagged it as Vodafone's work.
Just to make this quite clear - my phone is my own. Nobody says it was or has ever been stolen. Nobody has any track of a request to bar it. This is a freak accident or error, like none they have ever seen before.
So I am currently caught between the two service providers, each claiming it's the other's fault and neither able to fix the problem.
Next step - UK Ofcom.
... unless anybody out there knows of a way to make someone own up and correct this error? (no - I don't want to re-program my IMEI number).
Is there a way to free sim unlock my HTC Wildfire?
Mabye
Well my brother has a ZTE Racer and found a website via google that makes your phone sim free for free (lol) but i dunno if theres a site like it for htc mobiles
HTC wildfire
Hope someone can help!
I got my brother in law htc wildfire.
And got a code to open it up to any network.
We got the code from an internet site called GSMliberty, the code has worked to a degree.
It receives calls and can make them, the time is right, and the internet works over wi-fi of course.
But it will not connect to the internet on its own ie 3g.
The phone was locked to 3 and I have tried 2 different sim cards in, orange and t-mobile, both have unlimited data plans.
I have changed the apn setting to match each network/carrier and all I get is connection failed.
I have called and emailed the code people who say it is down to the data set up.
I have been in touch with t-mobile his the network/carrier he wants and they have talked us through it, as have htc help centre but to no avail.
However if we put a 3 sim back in, it connects to the internet, swap it back and change the internet setting to the network required and won't work.
Does anyone have any ideas or help?
It has not been rooted or messed with, just the unlock code.
Kindest regards
Shaun
Iamaspecialneedscase said:
Hope someone can help!
I got my brother in law htc wildfire.
And got a code to open it up to any network.
We got the code from an internet site called GSMliberty, the code has worked to a degree.
It receives calls and can make them, the time is right, and the internet works over wi-fi of course.
But it will not connect to the internet on its own ie 3g.
The phone was locked to 3 and I have tried 2 different sim cards in, orange and t-mobile, both have unlimited data plans.
I have changed the apn setting to match each network/carrier and all I get is connection failed.
I have called and emailed the code people who say it is down to the data set up.
I have been in touch with t-mobile his the network/carrier he wants and they have talked us through it, as have htc help centre but to no avail.
However if we put a 3 sim back in, it connects to the internet, swap it back and change the internet setting to the network required and won't work.
Does anyone have any ideas or help?
It has not been rooted or messed with, just the unlock code.
Kindest regards
Shaun
Click to expand...
Click to collapse
you may have to try give a different unlock code a bash pal.
Hey xda-dev.
I recently rooted my phone and did a carrier unlock through the dial code method.
I'm currently in the US travelling, and even though I paid for a unlimited text/call US and Canada, I get a "EMERGENCY CALLS ONLY" and now, there's just a circle with a line through it at the top where the signal bars should be.
I will be in the US for another 4 days or so, and I need a way to get my phone to start working because I need to get ahold of friends and people at home while I'm travelling.
Is there any way to reset to default on the service menu? What is wrong with this even? I have no idea how to troubleshoot this whatsoever.
There is nothing wrong with your phone. Who is your carrier? It's probably the fact your carrier does not have any roaming agreement in place where you are.
janehiswife said:
Hey xda-dev.
I recently rooted my phone and did a carrier unlock through the dial code method.
I'm currently in the US travelling, and even though I paid for a unlimited text/call US and Canada, I get a "EMERGENCY CALLS ONLY" and now, there's just a circle with a line through it at the top where the signal bars should be.
I will be in the US for another 4 days or so, and I need a way to get my phone to start working because I need to get ahold of friends and people at home while I'm travelling.
Is there any way to reset to default on the service menu? What is wrong with this even? I have no idea how to troubleshoot this whatsoever.
Click to expand...
Click to collapse
janehiswife said:
Hey xda-dev.
I recently rooted my phone and did a carrier unlock through the dial code method.
I'm currently in the US travelling, and even though I paid for a unlimited text/call US and Canada, I get a "EMERGENCY CALLS ONLY" and now, there's just a circle with a line through it at the top where the signal bars should be.
I will be in the US for another 4 days or so, and I need a way to get my phone to start working because I need to get ahold of friends and people at home while I'm travelling.
Is there any way to reset to default on the service menu? What is wrong with this even? I have no idea how to troubleshoot this whatsoever.
Click to expand...
Click to collapse
You'd have to allow roaming. You can call Rogers about it, one thing though, unlimited text/call US & Canada can mean from your city. Once in the US, you're not on Rogers towers anymore, therefor, you get roaming fees.
janehiswife said:
Hey xda-dev.
I recently rooted my phone and did a carrier unlock through the dial code method.
I'm currently in the US travelling, and even though I paid for a unlimited text/call US and Canada, I get a "EMERGENCY CALLS ONLY" and now, there's just a circle with a line through it at the top where the signal bars should be.
I will be in the US for another 4 days or so, and I need a way to get my phone to start working because I need to get ahold of friends and people at home while I'm travelling.
Is there any way to reset to default on the service menu? What is wrong with this even? I have no idea how to troubleshoot this whatsoever.
Click to expand...
Click to collapse
It's not your service, It's your phone. I noticed this the other day when I went to the states too, but I forgot to make sure that I automatically roamed to the right network.
Try this.... Go to Settings -> More Settings -> Mobile Networks -> Network Operators | Searching | -> Automatic
As soon as you go into the Network Ops it will start to search to see what's available around you. Make sure after you've searched its set to Automatic. That way when you are out and about, It will go to whatever network the sim card is in your phone it will choose that one first, but if it can't find that one it will go to the next best thing.
I did the same thing myself when I moved to Vegas for 2 months... I unlocked my sim and put in a T-Mobile card in...
If that doesn't solve the problem, then your phone wasn't unlocked fully. Reason why I say this is I work for Rogers/Fido and have seen this issue a few times other than doing it personally myself.
Sorry wrong thread
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Hi Guys long time learcher, first time poster so please be kind if my n00bness starts to shine through.
So recently I brought a Tesco Branded Wildfire S A510e (believe 2012 model) second-hand. As soon as it came I used this site with my Macbook Air and got the phone bootloader unlocked, recovery finally installed and lastly flashed a nice custom rom with a new kernel.
My new network SIM card came through today, i decided to go with giffgaff because like tesco they are actually using the O2 network so I thought the SIM card would be compatible with the handset but alas as soon as I booted into my phone I was greeted with a SIM network unlock PIN prompt.
I done a bit of research and I discovered that my phone is SIM-LOCKED (if thats what S-ON means??) and to get it off I need to buy some kind of XTC Clip but unfortunately am feeling the pinch at the mo so I can't afford to order one. Instead I paid for a network unlock code from mobileunlocked.com (had used them before with a locked blackberry). I sent them my IMEI number, paid and waited for about 10 minutes and my unlock code arrived.
Eagerly I entered the code and it was accepted, the phone then displayed my menu screen etc. But I also noticed that I have no signal on the phone, i tried to scan for the network but I just got a "Error while searching for networks", I thought it might need a reboot so I did.
But when it booted up it asked me for the network unlock code again, I entered it again, it was accepted and the phone then displayed my menu screen but once again no signal, I tried to search for the network and once again same Error while searching message.
I shutdown the phone and manage to borrow my sons Tesco SIM to test, popped it in and turned it on. No code asked for, booted straight into the menu and looked, the phone has signal.
Tried my GiffGaff SIM again and still same problem. If I wait a message does pop up saying "mobile registered on network" but when I try to search for a network carrier a search prompt pops up for about half-a-second but then closes, No network operators are listed.
Has anyone else ever had this kind of problem??
Any feedback will be appreciated.
Thanks for reading.
I don't see where you activated the SIM that you got from GiffGaff. If you didn't, go to their site and click on, "Activate SIM" and follow the prompts.
Hello there,
Exactly the same thing happened to me yesterday also with a Wildfire S, and I found a way around it.
I flashed a stock ROM (Gingerbread, HTC Sense), and entered the unlock code, which actually unlocked the phone (calls and all).
After that I re-flashed the custom ROM I'd used previously and didn't get prompted for a code, the phone is still unlocked.
I have this I317m locked to bell. I am trying to use it on virgin mobile canada. From what I've read, I shouldn't have to unlock it to use it on virgin. Anyway, when I insert my virgin sim card, sometimes it'll say unregistered sim and other times it'll just tell me emergency call only. When I look under status, it knows my phone number and it knows that there is a sim card inserted, but it won't let me connect to anything. It's completely stock and on 4.4.2. It never asks to enter an unlock code when booted up and no combination of any symbols and numbers that I have found on the web results in anything happening through the dialer. I have an unlock code for it and I cannot input it anywhere. I am starting to think that I have a hardware issue of some kind and hope that it can be confirmed with help from you guys. Any advice would be greatly appreciated.
So it can pick up virgin under available networks, it just can't register on anything. This time, when I turned it on, it read virgin for a split second on the lock screen then switched to unregistered sim and then to just emergency calls only. It has bars showing up, I just can't connect to anything. strange.
Well, I have it all apart now and figured for the $7.69 it costs for a new sim reader and micro sd reader, I'll give it a shot.I kinda have a feeling that it not the issue though. I'm kinda leaning toward the nand being fried or something like that.
Have you checked that the IMEI was clean?
The imei comes up under about phone and matches the sticker. What else is there to check? It also shows up doing the #*06# trick.
Aha! Checked IMEI. Not clean. Will fix properly now. Thanks.
Which normally means you're in possession of a lost, unpaid or stolen device...