Develop Bugs

Problems sending email via GPRS

Can anyone help.
I use the ordinary pre-installed outlook program on my MDAIII. I have always been able tos end and receive pop email over wifi and I can receive email no probelms via gprs. However, when I send messages via gprs they come back as undeliverable. I don't think it used to happen all the time but I think it is doing now.
I have never changed the rom versions or done anything like that so I shouldn't have done it any serious damage.
Any help anyone?

Check if your e-mail acount provider needs password for outgoing emails. If so, probably writing your user name and password which you use to read your incoming mails to outgoing mails section will solve your problem.

nonereal said:
Check if your e-mail acount provider needs password for outgoing emails. If so, probably writing your user name and password which you use to read your incoming mails to outgoing mails section will solve your problem.
Click to expand...
Click to collapse
Thats sounds logical - although wouldn't that affect me sending mail via wifi? it works fine via wifi - just not GPRS?

That's also logical. :wink:
If your mail account provider needs an SSL connection and specify the incoming and outgoing ports, your GPRS carrier may not support this kind of connection.

SOrry to be dim but I am not sure I am quite with you. I know that some of my emails have previously got through but have no idea why this has changed. DO you know how I need to check these settings as I am not sure about it at all.
thanks so much

mobilecat said:
Can anyone help.
I use the ordinary pre-installed outlook program on my MDAIII. I have always been able tos end and receive pop email over wifi and I can receive email no probelms via gprs. However, when I send messages via gprs they come back as undeliverable. I don't think it used to happen all the time but I think it is doing now.
I have never changed the rom versions or done anything like that so I shouldn't have done it any serious damage.
Any help anyone?
Click to expand...
Click to collapse
The problem is some weard logic from the ISP's. You probably have an email account with the ISP that gets you your internet connections as well at home.
When using WiFi @ home you still send your email via your own ISP.
When you send email via GPRS, the email will be send via your GSM/GPRS provider of your sim-card which will be another telco/isp.
For some reason telco's/ISP won't allow you to send mail, using the smtp (outgoing mail) server of your own ISP. This is why it won't work via GPRS.
It very much depends on your telco company to get this working. I know the trick for vodafone in the Netherlands, but that won't help you I think. Most of the time some smart "googling" will help.

solved
Although it was long winded andnot exactly easy I have solved this by the most logical method.
I have kept my settings the same for my 3 pop email accounts (same ISP) for wifi and set up one new one called gprs etc. for sending mail by gprs with the outgoing server as smtp.t-mobile.co.uk rather than that of my isp. Thanks very much for sending me in the right direction.
Warning to anyone else struggling with similar probelms - you need to keep the acounts seperate I think. have one for wifi and one for gprs as the outgoing servers are going to be different and the blasted machines can't cope with automatically switching.
thanks to all concerned.

Can only receive emails, can't send

I used the proxy settings at the HTC Wiki to setup my Dash with my T-Zones internet. Internet works fine. I'm having a problem with sending mail. I can receive mail fine. When I go to send I get this message:
"The following errors occurred while sending and receiving messages:
the messages cannot be sent . Be certain you have network coverage and that your account information is correct and then try again."
I have a strong signal, get all my emails, can browse the internet.This problem just started happening. WM6 Beta worked fine. Any ideas? Thanks in advance.

I'm having a similar problem. I just tried to setup windows live mail, and it only works over wifi. I get that network coverage error every time I try and sync mail over edge.
I didn't use live mail frequently with the beta, but it definitely worked over edge when I did use it....Seems like something is up.

T-Zones service doesn't included email, sounds like they're starting to close up the loophole that allowed you to use it with the T-Zones plan in the past? I think you'll find some other things not working as well, like Messenger?

Incoming v. Outgoing Servers
Your incoming and outgoing servers need to be different. If you can use your home wifi, but not edge to send, that means that you have your isp's info in the settings.
I originally made an IMAP account that could receive anywhere, but could only send when I was using a wifi network for which iIknew the outgoing server (ie. my home wifi). I used the "set up my email" option that tmobile offers, it works pretty well, since it configures the phone to send and receive. I pay for the 5.99 T-Zones plan, and this function works for me. Just make sure you log into your my.tmobile.com account and turn the text message alerts off (they send you, and charge you for, a text message every time you receive a new email).

They're definitely doing something. I can now send and receive from my aol account, but my .mac account keeps asking for my username and password. I can't login.

In the past in the settings of a pop account you can go into email setup and choose "Network Connection: Wap", in wm6 final there is no choice for wap. I think that is what is causing the problems
chaznet said:
T-Zones service doesn't included email, sounds like they're starting to close up the loophole that allowed you to use it with the T-Zones plan in the past? I think you'll find some other things not working as well, like Messenger?
Click to expand...
Click to collapse

uwashock said:
In the past in the settings of a pop account you can go into email setup and choose "Network Connection: Wap", in wm6 final there is no choice for wap. I think that is what is causing the problems
Click to expand...
Click to collapse
I noticed this as well, both on my Dash and my Vox. My Vox can use T-Zones to get on the internet with the proxy settings. Email had been working fine since I got it on Friday. The strange thing is is I can send email and receive with my aol accounts fine now (this morning they weren't working, only being able to receive).
My. mac account on my Dash now only is getting incoming mail, I can't send out. Earlier this morning I couldn't even log in or get incoming mail.
T-Mobile is definitely doing something because my aol accounts on both phones send and receive fine, now (hope it lasts)
Gmail is also working now, sending and receiving messages.
Hopefully they are just updating their servers since the official release is coming Friday, at least I hope this is what's going on.

as of 9pm EST even connecting Via WiFi I can't send out mail using my .mac account, only receive.
I get the error "the message cannot be sent. Be ceratin that you have network coveraage and that your account information is correct and then try again."
I can' t understand why I'm getting this using WiFi
Gmail, aol still work fine on both T-Mobile EDGE and WiFi.

Uh-oh... looks like I might be going back to WM5.

Easy fix.
Use the proxy, except for everywhere it says use WAP Network under GPRS and Proxy settings, use Work.
Then make sure your IE uses work and your email uses work.

If you can get your IE working but not your email, here is your fix.
for each email account, go to tools>options>select your account> keep going through your email setup until you get to advance server settings.
click on advance server settings, and under network connection, select the same connection that you use for IE.. (should be anything except The Internet)
select it, then hit done (but you aren't done)
it should take you to the previous screen, then hit next, until you get to finish.
You have to make sure you hit finish to save your settings.

Usually if you can't send from your device you might not have set smpt relay on on your webmail account or enabled pop/smpt in general. I had that with a secure server account that I use for buisness and once I had set the settings to turn smpt relay on I had no problems - except it usually works better if i input the password manually. Gmail I have never had problems with after enabling pop.

Help with Push Email On Cingular

I'm sure this has been answered before but I cannot find it.
I got just got hooked up with Cingy moving from T-Mobile. I have checked all internet settings carefully according to the instructions received from Cingy.
Everything works except I have to click send/receive to get email. It does not automatically download as it did when I was using T-Mobile.
I am not using Cingy's Xpress Mail. I'm using my mail2web.com account.
Any help would be much appreciated.

*HINT*
Maybe something like activesynch

I just went through this. However, I am using Exchange Server. You need to call Cingular, get yourself escalated to a higher level 'data' tech, and talk to them about provisioning your account for diect push.

*SIGH*
Umm no this has nothing to do with Cingular..
Launch ActiveSynch and click Menu/Schedule
Make sure its set to 'As items arrive'
You may want to check off 'Use above settings when roaming'

MrDsl is correct. I use the above setting for my work account eamail and schdeule the hours for business hrs. Btw you will want to have PDA connect plan for this because you phone will convieniently not turn gprs off at the end of your scheduled sync time.

Gentlemen:
Thanks for the info. I have the activesync settings right. I have the PDA plan for the 8525. I'll call Cingular. So far I'm impressed with the data speed, but the voice quality and number of dropped calls far suppass what I had with T-Mobile.

Maybe i'm retarded, but I cannot for the life of me find the Menu>Schedule as MrDSL described. I've checked on the phone, on the pc... I'm guessing that I am just overlooking it constantly, but where is it?!

cuttriss said:
Maybe i'm retarded, but I cannot for the life of me find the Menu>Schedule as MrDSL described. I've checked on the phone, on the pc... I'm guessing that I am just overlooking it constantly, but where is it?!
Click to expand...
Click to collapse
Open ActiveSync. On the left is Sync, on the right is Menu. Schedule.
And as everyone here has stated, this has absolutely nothing to do with Cingualr, period. If you DO decide to call them, you (and they) have more patience than I.
Also, one needs never use their PC to configure AS for push mail. My PC is used only to flash new ROM's and copy a cab.

ah, thats why i wasn't seeing it before, it's greyed out. now just to figure out why it's greyed out and everything will be kosher.
sorry for the retard question, thanks for the answer.

Does any of you manage your own exchange server?
I have pretty much trouble getting directpush / activesync to work .. OWA works, OMA works..i'm running out of options here ..
I know this is not the place to ask but just giving it a shot.
TIA, diem

Diem said:
Does any of you manage your own exchange server?
I have pretty much trouble getting directpush / activesync to work .. OWA works, OMA works..i'm running out of options here ..
I know this is not the place to ask but just giving it a shot.
TIA, diem
Click to expand...
Click to collapse
I do for several.
PM me.

Thanks, pm'ed just a min ago

Push Isn't Pushing
I've read this thread completely and I still cannot get the push email to push.
Facts:
1) I am using Dutty's WM6 Premium v. 2 on an 8525 on Cingular USA with the $44.95 PDA plan.
2) For internet settings, I have tried both the MediaNet Settings with all the proxy settings they suggest, and the more simple settings (My ISP) where one just uses wap.cingular and the User name of [email protected] and the CINGULAR1 password, but not proxy stuff.
3) On the Active Sync/Schedule settings, I have chosen "as items arrive" for both settings.
4) My Exchange Server is mail2web.com. Previous to buying a Cingular SIM card, I used the BA, a Wizard, and my 8525 to receive push email using a T-Mobile Sim (so I have a little experience).
5) I can get a 3G internet connection. It shows two 3Gs on the top of the today screen and then Two H's (for HSPDa) when downloading data. When the icon is tapped it shows how long the connection has been live.
6) I can get my email off the exchange server by clicking send/recieve, but I WANT PUSH.
7) I can put my T-Mobile Card in the 8525 and change the WAP settings to wap.voicestream.com and get email pushed instantly (The internet Icon at the top of the today screen shows two Es for edge network).
8) I can put my Cingular SIM in my Blue Angel and get push email (via GPRS).
9) This all makes not sense, I've got a live connection, I can download the email but it won't automatically show up.
Any clues would be greatly appreciated.

Have you tired isp.cingular and [email protected] (no proxies). These are for the PDA access plan (not MediaNet((=wap)) which runs through proxies)

rambo6 said:
I've read this thread completely and I still cannot get the push email to push.
Facts:
1) I am using Dutty's WM6 Premium v. 2 on an 8525 on Cingular USA with the $44.95 PDA plan.
2) For internet settings, I have tried both the MediaNet Settings with all the proxy settings they suggest, and the more simple settings (My ISP) where one just uses wap.cingular and the User name of [email protected] and the CINGULAR1 password, but not proxy stuff.
3) On the Active Sync/Schedule settings, I have chosen "as items arrive" for both settings.
4) My Exchange Server is mail2web.com. Previous to buying a Cingular SIM card, I used the BA, a Wizard, and my 8525 to receive push email using a T-Mobile Sim (so I have a little experience).
5) I can get a 3G internet connection. It shows two 3Gs on the top of the today screen and then Two H's (for HSPDa) when downloading data. When the icon is tapped it shows how long the connection has been live.
6) I can get my email off the exchange server by clicking send/recieve, but I WANT PUSH.
7) I can put my T-Mobile Card in the 8525 and change the WAP settings to wap.voicestream.com and get email pushed instantly (The internet Icon at the top of the today screen shows two Es for edge network).
8) I can put my Cingular SIM in my Blue Angel and get push email (via GPRS).
9) This all makes not sense, I've got a live connection, I can download the email but it won't automatically show up.
Any clues would be greatly appreciated.
Click to expand...
Click to collapse
1.) Delete your exchange server on the 8525.
2.) Start fresh as far as connection settings go so either uninstall all connections or start the os fresh(best option).
3.) Run attached .cab. It will be automatically set with the isp.cingular no proxys as default.
4.) Launch ActiveSynch and setup your exchange server again.
Any luck?

MrDSL
Thanks for the advice. I tried that. I finally reflashed the ROM and it all works perfectly.
Thanks Again

GMail doesn't work....WM6.1

I was setting GMail on tmail (IMAP) setting and doesn't work....
system said:
Error
Your internet connection is not configured properly.
Please Verify your setting in Connections.
I got Tmobile WEB 5.99...Could be thats the problem?

adavid said:
I was setting GMail on tmail (IMAP) setting and doesn't work....
system said:
Error
Your internet connection is not configured properly.
Please Verify your setting in Connections.
I got Tmobile WEB 5.99...Could be thats the problem?
Click to expand...
Click to collapse
Go to messaging\Setup E-mail and just use automatic setup and it will connect via POP3.

Doesn't work POP3 either, I did it before and nothing....I was searching on internet and most of peoples said that use IMAP4 but nothing....
I'd like if anyone that has proxy 5.99 TMO has been configured GMAIL on WM6.1
What server are you using guyz???

I have gmail setup on kavana's 6.1 rom also using tzones 5.99 for internet. works fine. Im just using the regular pop and smtp settings

What option do you have for the server...Internet?
with that doesn't work mine and I change for: T mobile MMS, T mobile Data, work....doesn't work either

I have mine set to work.

I have the same problem. I have the unlimited plan and I get the "connection error" and I it asks for my login and password over and over. I only have this problem with 6.1. I have tried the T-mobile email plugin, and the other 3 ways of adding an email account.
Wierd thing is, I backed up my 6.0 data before the swap to 6.1 with Sprite backup. When I restore to the 6.1 I get me email back and it works fine, problem is that it really screws up most of the stuff I got with 6.1.

I also have the same issue.
My Yahoo and Gmail worked fine on 6.0.
6.1 Yahoo refused to work until just the other day...It has not worked since the 6.1 install until now...
Gmail will not work either no matter what... It did download the headers, but it shows nothing and will not work otherwise...

if you guys want tell me the screens you need and ill get you the settings that work for me.

I tried a lot of option and nothing guys, let see what I do....I did POP & IMAP and nothing..I tried Yahoo and doesn't work either instead they work fine through IE.

I did it POP as default and "works" sometimes, when you click on send/receive gave you the Connection ERROR....and when the system did by itself work good ( I think)...

ERROR....." The remote party has ended this connection"...
I go a new messajw
"The remote party has ended this connection"....
Does anyone has this message before?

just out of curiosity do you have pop turned on thru gmail?

Off course....
And I have setting up to "work" too
When I push (send/receive) gave that error...
Only download automatically messages twice when it's wants....
What do you recommend me to do?

Touch Pro 2 and gmail

I have had my TP2 for a few days now and i love it, except for the fact that I cannot send or receive email from my gmail account
I can access the internet fine, and use the youtube app fine, but whenever i try to send an email or hit send/receive i get this error message
"CANNOT CONNECT WITH CURRENT CONNECTIONS SETTINGS. TO CHANGE YOUR SETTINGS, TAP SETTINGS"
When i set up the email the only things i was required to supply were my email address and password....so i am assuming the problem lies with the way my handset is trying to access the gmail account, ie. trying to use wifi or something? (i dont have wifi, so i will only be using the "unlimited" interent provided with my t-mobile UK tariff)
has anyone else had this problem or do they know how to get around it as i have finally got myself a decent handset where i can (allegedly!) check my email on the move, but yet i somehow cant get it working?!!
Ihave tried both hard and soft resets to get this sorted but it just wont work and i feel like pulling my hair out!
n

I know it's not much consolation but it just worked for me...
I have a SIM free TP2 and UK T-Mobile Web'n'Walk.
Incoming mail server is imap.gmail.com
Account type is IMAP4
Username is my full gmail username
Outgoing mail server is smtp.gmail.com
outgoing server requires authentication is ticked
All this was set via automatic configuration.
Hope this helps,
Richard

This is what i have done to recieve and send Gmail trueout the standard email client on my Pro II.
First of all you have to enable imap at your gmail account which you can find under settings.
Then on your phone do the following settings.
- make an new account in your email client
- fill in your gmail adress
- fill in your name
- fill at incomming mail "imap.gmail" and account type "imap"
- fill in your account name (gmail adress) and password
- fill at outgoing mail server smtp.gmail.com
and those two checkboxes must be checked
- auto recieve and send is up to you
hope this will help you

ther's a known bug in windows mobile poutlook...
sometimes the autoconf for gmail doesn't work...(i had the same issue on my omnia)
you only need to enter the account details by hand..
to do that, in the first screen where your address is asked, enter [email protected]
leave it without the final m.
after that fill in manually all the account details, then when finished edit the account and put that m in the domain...
that should work...at least in my omnia was the only way to get gmail working...

I used this guide en it works perfectly
http://mail.google.com/support/bin/answer.py?answer=78886

hi, thanks or all the replies, most appreciated.
however, i have now established that i can get my gmail account working - but only over wifi!?!? when the wireless router is turned off i get the same message as before, so there must be a setting or something that is telling my TP2 to look for a wireless connection when performing a send/receive, rather than using the "internet" (if thats the right term) that is included in my contract..AAAARGH...
i have had a look but cannot find any settings for this so i must be going mad?
can anyone shed any light on this for me before i go mad??!!

quasar99 said:
hi, thanks or all the replies, most appreciated.
however, i have now established that i can get my gmail account working - but only over wifi!?!? when the wireless router is turned off i get the same message as before, so there must be a setting or something that is telling my TP2 to look for a wireless connection when performing a send/receive, rather than using the "internet" (if thats the right term) that is included in my contract..AAAARGH...
i have had a look but cannot find any settings for this so i must be going mad?
can anyone shed any light on this for me before i go mad??!!
Click to expand...
Click to collapse
Disable proxyserver, don't have the place where you can find this. I have a dutch rom

I have a gmail imap connection on my HTC Touch that was working great but has failed to connect for the past two hours or so.

I found that to change from Download 30 Days to 7 days and it worked fine.
Oddly I returned my TP2, and switched back to my VarioV, same problem (had worked fine until then). New TP2 is now here, so will start with 7 days and try expanding to 30 days later.

chillaxx said:
Disable proxyserver, don't have the place where you can find this. I have a dutch rom
Click to expand...
Click to collapse
does anyone know how to do this? i cannot find this option anywhere?

is there any way i can see how my tp2 is trying to receive data from my gmail account, ie. if it is trying to use internet or wifi?!?
also, does anyone have any details for the settings that their tp2 (on t-mobile UK) is using when trying to retrieve email (not by wifi)??!
i'm also assuming that t-mobile wont be able to help me as i got my phone/contract via a third party and t-mobile themselves dont seem to stock the phone themselves....

I had this problem, it drove me nuts until I worked out what it was, if i was already connected it would work but it would not establish its own new connection.
To fix it go into the email settings for the account, then select:
Edit Account Setup
Next
Next
Next
Next (Outgoing (SMTP) mail server screen)
Click the “Advanced Server Settings” Link
In the “Network connections” it defaults to “The Internet” but if you have gone through the “Connection Setup Wizard” when you first installed your SIM it renames the connection, in my case to “T-Mobile Internet”.
Change “Network Connections” to the correct one i.e. “T-Mobile Internet”
hey presto, you can now get your emails
hope this helps everyone

nlhall said:
I had this problem, it drove me nuts until I worked out what it was, if i was already connected it would work but it would not establish its own new connection.
To fix it go into the email settings for the account, then select:
Edit Account Setup
Next
Next
Next
Next (Outgoing (SMTP) mail server screen)
Click the “Advanced Server Settings” Link
In the “Network connections” it defaults to “The Internet” but if you have gone through the “Connection Setup Wizard” when you first installed your SIM it renames the connection, in my case to “T-Mobile Internet”.
Change “Network Connections” to the correct one i.e. “T-Mobile Internet”
hey presto, you can now get your emails
hope this helps everyone
Click to expand...
Click to collapse
if the connection has a proxy in the setup, than you can use that connection only if selected like above...
if you leave "The internet" the proxy settings are ignored...you have to select the exact connection..but this will prevent the gmail to connect with wifi