Develop Bugs

Help Nokia solve the Lumia 900 "purple tint" mystery

A moderator over at the nokiausa.com forum is asking people to PM him details about phones that have the "purple tint" screen issue. His name is Kosh and he can be contacted HERE. He wants a PM with very specific information. He says to PM the following information...
Kosh said:
ref; Purple_tint
Device model:
Device IMEI number:
OS version:
firmware revision :
Hardware revision :
a short but detailed desctiption of your experience with this
You will find this information in Settings > About > more information
Click to expand...
Click to collapse
He made this request in a thread about the "purple tint." Just create an account and PM Kosh the requested information in a succinct message. Hopefully they will figure out what is going on.
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The image on the left is medium brightness and the image on the right is the same phone on low brightness. The "purple tint" issue goes far beyond a different color keyboard while texting. The entire screen is affected no matter what you are viewing.

Update: I exchanged my phone
I exchanged by black Lumia 900 for a white Lumia 900. The new phone does not have the purple tint issue. It took some work to find a phone that doesn't have the issue. I had to go to three seperate at&t corporate stores over the course of three days.
The first thing I did at each location is walk in and set all the Lumia 900 display phones to LOW brightness. I then set my phone to LOW brightness. I then started a new text message on each phone and compared the keyboards. Most of the time the display phones will not have the purple issue or you may find 1 out of three with the issue.
Next tell the sales staff what the issue is with your phone. Every place I went into this week had no clue about the purple screen issue. Most people will be pretty accommodating and will easily do one swap out without any fuss. Unfortunately you may also encounter some people that will tell you that the purple keyboard in the text messaging screen is just a "feature." All you have to do is politely point out all their display models do not have this "feature."
Unfortunately in my neck of the woods there are a lot of Lumia 900s with the purple screen issue. So you may have to go through 3 phones at a location before you find one that functions as expected. Usually you will be told after two phones and certainly after three phone swaps they no longer have any in stock. I suspect in a lot of cases that is a lie but what are you going to do? Move on to the next location.
Try different colors. Be flexible. I went though something like 6 black phones before I tried a white one. The white one didn't have the issue. As the poll indicates there are problems across the product line. But it doesn't hurt to switch it up just for fun.
Interestingly the white phone I picked up this week did NOT have a green dot on the box. It had the latest firmware. I don't know if that means anything.
The phone on the left is medium brightness. The phone on the right is low brightness. The color balance on my digital camera which I used to take these pictures was not calibrated perfectly for the lighting conditions. I can assure you though there is no obvious color cast on the screen at both settings. Problem solved.
One rather unfortunate thing happened during this saga. I went to the at&t corporate store located at 172 Deming St Manchester, CT. As usual when I walked into the store they had no clue about the purple screen issue. The salesman that helped me out did a full exchange BEFORE checking the screen. When he finally fired up the screen and checked it it was purple. I wandered off to give him a chance to rectify the problem. I believe he checked another phone and it had the same problem. The first issue is they should not do all the paperwork for the exchange before confirming everything works as expected. It's a waste of time.
After his first mistake the next thing the guy did was finally come back and feed me this BS story...
The white male sales clerk, who shall remain nameless, with a straight face told me he did some checking and that a message had gone out to managers that this is a known issue and that Nokia is working on a firmware fix that should be out in less than a month. So this guy went from never hearing about the issue when I walked through the door to knowing exactly what the problem is and what the fix will be. Anyone else hearing this story or did I get filled full of bologna?
Anyway who knows what the issue really is. My philosophy is either return the phone and pick up a product from a different manufacturer or go out and aggressively try and find a working Lumia 900. I suspect once word gets back to corporate that people are coming in and trying out 3-4 different phones they are going to clamp down and start giving people BS about a "firmware update."

Thanks for the info. I was going to buy a Nokia Lumia today but after reading I guess I will wait

My friend has this same problem on her cyan Lumia 900. The screen was fine before the firmware update and just afterwards the screen turned to the purplish hue. :/

Definately interesting here as I too follow the Nokia Discussion-US Board forums, and my first White L900 had this purplish hue at the Low Brightness settings...
So I went to another AT&T Corp store and made sure that my second exchanged unit (White) did not have this purplish hue...making sure the store personnel were aware that I would also return this unit if it indeed displayed the issue after updating to the latest firmware: 2175.1002.8112.12084.
They documented my account for this: Updated through Zune went I got home and all was fine...no purplish hue.
However other issues still remain, and hopefully Nokia will rectify these troubling issues with an upcoming firmware update...

Has anybody tried re-flashing their phones to eliminate this issue? I went through six phones with a rattle before finding one that did not rattle. It has the purple issue, so guess what, I'm dealing with it. I rather an issue I can fix by changing the brightness than one that sounds like it's ticking when it vibrates. Lol.

This is definitely driver related guys. Take your phone, turn it to auto if you have the issue. Let it mess up the colors. Put your phone to light so it changes its brightness. Go back into darkness so it goes to low again. & your low setting will be normal colors.
Sent from my Lumia 900 using Board Express

FiyaFleye said:
This is definitely driver related guys. Take your phone, turn it to auto if you have the issue. Let it mess up the colors. Put your phone to light so it changes its brightness. Go back into darkness so it goes to low again. & your low setting will be normal colors.
Sent from my Lumia 900 using Board Express
Click to expand...
Click to collapse
on mine, allowing it to go to bright in light, then low in dark does NOT fix the problem.
But I agree, its probably software related. If it started happening after the firmware upgrade for some than it has to be software.

Nokia just responded to me on twitter, check wpcentral.com for the story as I made them aware of the tweet
Sent from my Lumia 900 using Board Express

Just saw the info on twitter. You should post a URL for those who may have trouble finding it...
Sent from my Lumia 900 using Board Express

Also, lets hope this isn't a software workaround for a hardware problem!
Sent from my Lumia 900 using Board Express

Called Rogers Corporate support today for some un-related stuff...
Asked about the purple screen, they said this "isn't a normal issue, and they are not aware of it, if you experience it, you should replace your phone as it sounds like a hardware issue, and we haven't heard of any other users experiencing this"...
How are they not aware of it?

You're asking people who read off scripts... Not all of them are knowledgeable
Sent from my Lumia 900 using Board Express

WPCentral.com is reporting today (May 7th) that Nokia have found the source of the problem (firmware) and will be posting a patch 'soon'.

What if my phone doesn't have a problem?
drtolson said:
WPCentral.com is reporting today (May 7th) that Nokia have found the source of the problem (firmware) and will be posting a patch 'soon'.
Click to expand...
Click to collapse
What I find curious about this is why did I have two phones with the same "firmware" but only one phone was affected? I am not an electrical engineer or computer scientist. Does this pass the sniff test with you guys?
Secondly if my phone is okay now with the current hardware/firmware combination... what will a "fixed" firmware do to my phone? Is the firmware "fix" just removing the low brightness option from ALL phones?!

Same reason not all of us suffered the connection bug, so you're obviously congested. It could be a simple driver error.
Sent from my Lumia 900 using Board Express

sitizenx said:
What I find curious about this is why did I have two phones with the same "firmware" but only one phone was affected?
Click to expand...
Click to collapse
Yep, you're absolutely right. It looks like Nokia is trying to minimize their potentially loss (because of defective screens) by firmware fixes. My replacement is on the way from Amazon Wireless (fortunately I have no problem at all with AmzWL - they just said "sorry" and send me a new phone). Hope that one will be fine.
However, I'm very upset of poor Lumia 900 quality, never expected from Nokia Too many problems for the "flagship" WP7 handset: "purple tint", "purple spot", short battery life with 4G/LTE, poor/noisy camera quality in low light etc. and so on... Never had that kind of problems with my old good "cheap" (he-he - see stupid topic in WP7 "General" forum) Samsung Focus!

sitizenx said:
What I find curious about this is why did I have two phones with the same "firmware" but only one phone was affected? I am not an electrical engineer or computer scientist. Does this pass the sniff test with you guys?
Secondly if my phone is okay now with the current hardware/firmware combination... what will a "fixed" firmware do to my phone? Is the firmware "fix" just removing the low brightness option from ALL phones?!
Click to expand...
Click to collapse
one scenario could be they may have used a part from two different suppliers that turned out to be mildly different. A firmware update would detect the different part and adjust the color output depending on the detected part (whatever it may be)

FiyaFleye said:
Same reason not all of us suffered the connection bug, so you're obviously congested. It could be a simple driver error.
Sent from my Lumia 900 using Board Express
Click to expand...
Click to collapse
I was not around for the connection bug so I cannot speak to that.
Some people were saying that the N8 had a similar issue with the physical screen that required actual replacement. That was my understanding anyway.
Did I get bad information?
hash008 said:
Re: Nokia n8 display issue - purple screen
Options
26-May-2011 08:47 AM
Hello Everyone,
I had the Purple Screen Issue. And I got the confirmation from reliable sources that the issue is with the hardware (Display itself) and not with the software/ firmware.
Click to expand...
Click to collapse

I mean, its pretty obvious that firmware problems can cause this. Maybe whoever supplied the screens changed something so minor during the production process that causes this. Or maybe a ROM on their servers was corrupted. For a company that just handed out $100 to every owner, regardless of issues or not, well after a fix was available, I doubt they would have any sort of conspiracy theory. They're focused on mindshare & satisfaction, they wouldn't try to screw you.
Sent from my Lumia 900 using Board Express

[Q] HOX Screen Flex Issue.

Hi,
Am from India, and am observing a screen flex on my HOX. When I press at the corners of the screen I see very annoying screen flexing effect. My device serial number starts with HT24. And I havent observed this problem in the units with serial number HT23. Is there some defect in this particular HT24 lot ???
Do anyone observe this problem?? Please let me know.

chaithubk said:
Hi,
Am from India, and am observing a screen flex on my HOX. When I press at the corners of the screen I see very annoying screen flexing effect. My device serial number starts with HT24. And I havent observed this problem in the units with serial number HT23. Is there some defect in this particular HT24 lot ???
Do anyone observe this problem?? Please let me know.
Click to expand...
Click to collapse
The problems are present in all batches. I had it on my first phone and replaced it the next day.
Just take your phone to a HTC service center get a DOA certificate and exchange the phone in the shop where you bought it from.

its pretty well explained on this forum
if the screen is physically moving on pressure ie up and down, its a defect
if you mean LCD ripple on out edge pressure, its in most of them, unless its very bad, its ok it gets less with time

saranyan said:
The problems are present in all batches. I had it on my first phone and replaced it the next day.
Just take your phone to a HTC service center get a DOA certificate and exchange the phone in the shop where you bought it from.
Click to expand...
Click to collapse
- Thanks for the information.
I had visited one of the service center here, and when I showed them the mobile, they said it will be common for all LCD screens. So, I just re-checked in one of the outlets here and observed no issues in the demo One X mobile present in the stores.
And it is worsening day by day. So, I have decided to return the phone. After we return the Phone HTC will give me a DOA certificate ? Or, service center people are authorized to do that ?
Am out of one month period after purchase, then it might not be possible to get a replacement ?

chaithubk said:
- Thanks for the information.
I had visited one of the service center here, and when I showed them the mobile, they said it will be common for all LCD screens. So, I just re-checked in one of the outlets here and observed no issues in the demo One X mobile present in the stores.
And it is worsening day by day. So, I have decided to return the phone. After we return the Phone HTC will give me a DOA certificate ? Or, service center people are authorized to do that ?
Am out of one month period after purchase, then it might not be possible to get a replacement ?
Click to expand...
Click to collapse
In India its a 14 day replacement period. Now they can only repair your phone, Go to the service center tell them that the issue is not there on all devices. They must and should repair your device otherwise call up the customer care and complain to them.

hamdir said:
its pretty well explained on this forum
if the screen is physically moving on pressure ie up and down, its a defect
if you mean LCD ripple on out edge pressure, its in most of them, unless its very bad, its ok it gets less with time
Click to expand...
Click to collapse
Hamdir, what do you means about "if the screen is physically moving on pressure ie up and down"? Can you show it with a video?

hamdir said:
its pretty well explained on this forum
if the screen is physically moving on pressure ie up and down, its a defect
if you mean LCD ripple on out edge pressure, its in most of them, unless its very bad, its ok it gets less with time
Click to expand...
Click to collapse
Are you telling me this is normal on the one x?

This is really bad. Am facing similar kind of behaviour but the flex was not so prominent like what you shared, now I feel that if I don't take a necessary action It may get worse.
And I do find a click sound on right bottom corner of the phone. This all feels like some problem in screen lamination.
Did you replace your mobile ?
Sent from my HTC One X using XDA

Chad_Petree said:
Are you telling me this is normal on the one x?
Click to expand...
Click to collapse
That really bad...

echo_rc said:
That really bad...
Click to expand...
Click to collapse
Did any one got a replacement (or got the problem solved ?) after sending the "HOX suffering from Screen Flex" to htc service center...
I am planning to send my HOX for service and wonder whether HTC can fix this up or will they send back with problem???

i also had a similar problem here is the video and my batch started with SH24WW
http://www.youtube.com/watch?v=eYX8s41L694&feature=plcp
so was mine a defected unit or its suposed to be like that either way i returned my one x and im never geting a HTC

You haven't got the reply from HTC ? Is that what you are referring to?
Sent from my HTC One X using XDA

chaithubk said:
Did any one got a replacement (or got the problem solved ?) after sending the "HOX suffering from Screen Flex" to htc service center...
I am planning to send my HOX for service and wonder whether HTC can fix this up or will they send back with problem???
Click to expand...
Click to collapse
Yes i get replacement for my hox but i still have the flex and still waiting for the good batch for another replacement

echo_rc said:
Yes i get replacement for my hox but i still have the flex and still waiting for the good batch for another replacement
Click to expand...
Click to collapse
Do HTC acknowledge this Screen Flex issue ? (Like Wi-Fi issues)
If they acknowledge we can be sure that, we can get the problem solved when we send it for service.
How to bring this up to HTC notice ??? Any senior XDA member route this thread to HTC notcie... !
(Like, someone did it for showcasing the Wi-Fi gripping problem).

You can read this http://crave.cnet.co.uk/mobiles/htc-one-x-screen-flex-flaw-we-would-never-let-that-ship-50007596/

echo_rc said:
You can read this http://crave.cnet.co.uk/mobiles/htc-one-x-screen-flex-flaw-we-would-never-let-that-ship-50007596/
Click to expand...
Click to collapse
HTC's Quallity Control lately is awful insted of quiently brilliant its quiently crapy and this is coming from a big htc's fan

SGS3's are being reported with hairline cracks on the bezel that surrounds the front of the phone when they're taken out of the box.
Some also have gaps on the left side where the display meets the body of the phone and it collects dust.
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The display also cracks easily under stress.
Here's the difference between One X owners and SGS3 owners. People on the SGS3 forum realize any device produced in the millions means a certain percentage are going to have issues. On the One X forum everyone screams like Chinese tree monkeys and starts a poll every time an issues's discovered. My HT23 has been perfect since I got it. I'm assuming it's not the only one. And God, please don't respond "but the One X has more issues than the SGS3." Any evidence of that is purely based on the chatter between users on this forum which is the most emotional I've ever seen on XDA.

BarryH_GEG said:
SGS3's are being reported with hairline cracks on the bezel that surrounds the front of the phone when they're taken out of the box.
Some also have gaps on the left side where the display meets the body of the phone and it collects dust.
The display also cracks easily under stress.
Here's the difference between One X owners and SGS3 owners. People on the SGS3 forum realize any device produced in the millions means a certain percentage are going to have issues. On the One X forum everyone screams like Chinese tree monkeys and starts a poll every time an issues's discovered. My HT23 has been perfect since I got it. I'm assuming it's not the only one. And God, please don't respond "but the One X has more issues than the SGS3." Any evidence of that is purely based on the chatter between users on this forum which is the most emotional I've ever seen on XDA.
Click to expand...
Click to collapse
Sure that you are right there is no phone without issues or a manufactor without manufacturing issues but c'mon i my self had an headache because of the one x man too many problems im not saying that the s3 is without issues but i hope its not like with the one x man does that phone have issues and one thing with any phone or device (tablet,pc,laptop..etc) there is a chance to get a defected one but with the htc one x its the way around,there is a chance that you'll get a working phone but mostly thats not the case and you get a "defected one".Mine had screen flex issues and also ripple and flickering also 2 days after using the phone startet to get yellow spots and it overheated a lot and the battery sucked i tried 3 devices and all had similar issues mostly screen flex overheating and bad battery life you cant call the last one a defect or an issue but for me it is hope the galaxy s3 is better if not then apple here i come (iphone 4s)

Mine had screen flex before it some how went away. Didn't do anything just used it. It wasn't very bad to begin with though. I won't be pushing so hard on my display anyway. Its capacitive, no need for all the pressure. But thats just me. :laugh:

Mine has the same issue on both the corners. I wont consider this as an issue as long it dose not get worse. mine is just 2days old and i have already rooted it and i am running the phone on insertcoin ROM. I am little concerned about this issue getting worse in the future. But now that i have rooted it the question is will the HTC service center replace my phone? I live in India (Bangalore). Has any one from India had luck in getting their phone replaced after rooting and installing a custom ROM and then restoring it to the stock ?
I have an issue with the network drop as well. if i move in to a place where there is no network and then come back to a place where i can get a complete network the phone still wont connect. i will either have to restart it or will have to switch on the airplane mode and switch it off. This is a little annoying as i really cant keep checking my phone for the network connectivity. And this is not a rare case i have seen a lot of other people complaining on the same issue. Now i get this flex issue too Not really happy with the phone as it should not have the very basic problems as the network connectivity Common HTC do something about this.

[Q] i fell into a river

... and yeah i had my One X with me and thats why im posting here... and I don't have insurance!! :crying:
The good news is that after the miraculous rice trick, it mostly works, there are just few things that i discovered are still failing:
The digitizer has a blind area in the middle of the screen
The buttons at the bottom are not working.
The rest of the phone is working, internet, wi-fi, gps and i can even made phone calls.
So, after trying the official instances, meaning going to my cellphone vendor an complained about it without mentioning the river part of the story, they took it for about two weeks, and i just got it back yesterday, and the only outcome of it was a nice pic as a proof of the water damage, so surprise surprise, it was declare out of warranty. The annoying bunus is that while in their checking I got an extra failure: The volume buttons are now not working. To be honest, that failure was there the first time i turned the phone after the incident, but after 2 days in rice they were working allright
And no having volume buttons really sucks! because I can wolk around no having buttons with Button Savior, but for this to be fully working, requires the phone to be rooted, and to be root I have to get to the bootloader, and to do that I have to press the - volume button, did i mentioned that is not working???
So here my first question? Is there any way to root a phone without the volume keys??
The OTA that is running in my phone is 2.17, and from the forums I've read here to root it I need as a firs step go through the HTCdev.com procedure, but again that requires the use of the damn volume key!
Now for the part of the digitizer, I ordered one online, quite cheap, so pretty sure the quality is not the best, but for now thats what I can afford, thought that if thats a succes I can invest in a better one later. And I was planning to be brave and fix it myself, but again reading some forums around here, I found that apparently is quite hard to separate the LCD from the screen, and the LCD might get broken. So, I'm wondering if this is just about been very cautious while doing the fix, or is just impossible to separate this 2 parts without breaking the LCD??
Kind of what I want is to get any advises in this matter, how can I recover most of the functionality of my phone? is it possible? I've been a passive user of xda forums for years, and this is actually my first post.
Thanks for any help guys!!

To reboot in bootloader, connect it through ADB and type in command "adb reboot-bootloader"

4ndr01d3 said:
... and yeah i had my One X with me and thats why im posting here... and I don't have insurance!! :crying:
The good news is that after the miraculous rice trick, it mostly works, there are just few things that i discovered are still failing:
The digitizer has a blind area in the middle of the screen
The buttons at the bottom are not working.
The rest of the phone is working, internet, wi-fi, gps and i can even made phone calls.
So, after trying the official instances, meaning going to my cellphone vendor an complained about it without mentioning the river part of the story, they took it for about two weeks, and i just got it back yesterday, and the only outcome of it was a nice pic as a proof of the water damage, so surprise surprise, it was declare out of warranty. The annoying bunus is that while in their checking I got an extra failure: The volume buttons are now not working. To be honest, that failure was there the first time i turned the phone after the incident, but after 2 days in rice they were working allright
And no having volume buttons really sucks! because I can wolk around no having buttons with Button Savior, but for this to be fully working, requires the phone to be rooted, and to be root I have to get to the bootloader, and to do that I have to press the - volume button, did i mentioned that is not working???
So here my first question? Is there any way to root a phone without the volume keys??
The OTA that is running in my phone is 2.17, and from the forums I've read here to root it I need as a firs step go through the HTCdev.com procedure, but again that requires the use of the damn volume key!
Now for the part of the digitizer, I ordered one online, quite cheap, so pretty sure the quality is not the best, but for now thats what I can afford, thought that if thats a succes I can invest in a better one later. And I was planning to be brave and fix it myself, but again reading some forums around here, I found that apparently is quite hard to separate the LCD from the screen, and the LCD might get broken. So, I'm wondering if this is just about been very cautious while doing the fix, or is just impossible to separate this 2 parts without breaking the LCD??
Kind of what I want is to get any advises in this matter, how can I recover most of the functionality of my phone? is it possible? I've been a passive user of xda forums for years, and this is actually my first post.
Thanks for any help guys!!
Click to expand...
Click to collapse
well, unfortunately i think that you can't unlock your bootloader without at least the power + button in fact here you will need power + button
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and yes, it s very hard to separate the lcd from the digitizer but there are very good video guides on how to disassemble it...take a look over here
http://www.youtube.com/watch?v=ceHw6mezG60

Thanks but still stuck!
I got the HTC unlock code thanks to Kroutnuk, unfortunately matt95(BTW, thanks for your reply) is correct and after following that path I got stuck in the image that he posted and with no volume buttons, there is not way I can confirm that I want to unlock, and the only button i can use is the power one that just cancel everything. Is there any way with adb(or anythin else) to trigger the event of pressing the up volume button?

Well I'm sorry to hear what happened to you..and yes I agreed with matt..it's hard to make everything working flawless without
having the need to push the power button..really sorry man..
All I can say if you have some funds go to the booth nearby and repair your hox..

My wife had the exact same thing with an old Sony Ericsson. We too got a letter back with a nice photo of the water damage. I took the phone apart and gently scraped off the white oxidisation residue and voila, the phone worked. Her dad now has it, it's 6 years old and still working. Not bad for a phone that was classed as 'unrepairable'. If the photos show where the damage is, then you could have a go at fixing it yourself, gently and carefully though!. Hope you get it fixed.
Sent from my HTC One X using xda app-developers app

Thanks guys for your comments. Freddy1X, the power button is working, is the volume buttons that are not.
To answer one of my question it is possible to simulate the volume up key with adb:
Code:
adb shell input keyevent 24
The problem is that by the time the confirmation is asked adb cannot connect the device, and therefore is not possible to generate those events, I suppose is because is in the bootloader, so the system is not fully up, or something in this lines??
EDIT: Reading about adb, the way that it works is by running a service in the phone, which I assume implies that android has to be running and therefore it wont work while in the bootloader
Death Of Rats, my next step is doing what you suggest, is just that as you now jus opening the One X is kind of a mission, so I'm trying as much progress through software as possible. But thanks for the hope!!

4ndr01d3 said:
Thanks guys for your comments. Freddy1X, the power button is working, is the volume buttons that are not.
To answer one of my question it is possible to simulate the volume up key with adb:
Code:
adb shell input keyevent 24
The problem is that by the time the confirmation is asked adb cannot connect the device, and therefore is not possible to generate those events, I suppose is because is in the bootloader, so the system is not fully up, or something in this lines??
EDIT: Reading about adb, the way that it works is by running a service in the phone, which I assume implies that android has to be running and therefore it wont work while in the bootloader
Death Of Rats, my next step is doing what you suggest, is just that as you now jus opening the One X is kind of a mission, so I'm trying as much progress through software as possible. But thanks for the hope!!
Click to expand...
Click to collapse
Ahhh..my mistake..I said the wrong button..lol..
I don't want to give you much hope, but if in some way you got your hox volume button working, please share with us..

AT&T HTC ONE X recover contact and pics. PHONE UNLOCKED
I have a water damaged AT&T HTC ONE X unlocked the phone has a water damaged screen but i had the screen replaced and it still doesn't work, so im sure its a internal problem and if someone has a solution im all ears. My issue is my contacts first and then maybe pics but they are not a big deal at all, but would be nice. Can anyone help with this. Phone comes on works fine all the buttons light up just screen is black.

JAhRocky said:
I have a water damaged AT&T HTC ONE X unlocked the phone has a water damaged screen but i had the screen replaced and it still doesn't work, so im sure its a internal problem and if someone has a solution im all ears. My issue is my contacts first and then maybe pics but they are not a big deal at all, but would be nice. Can anyone help with this. Phone comes on works fine all the buttons light up just screen is black.
Click to expand...
Click to collapse
hate to say this but your lcd backlight has gone, the problem is that the back light cant be replaced with a new lcd it is a chip on the mother board which needs to be replaced, it the 220 charger as shown in the link bellow, but thay are really hard to get hold of, a r6 chip out of a iphone 3g will do the job but you will need some one with good soldering experience to do it as believe me its tight in there,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,, http://www.google.co.uk/url?sa=i&so...-KucrVU_zKjt_vvUnSC--6mw&ust=1374868583378513
pics in the 9th post down of the link but have a read of the hole link it will help

ZL Display Corruption

Hey guys,
Just bought a brand C6502 and the display is all messed up after not using the phone for more than 15 minutes.
The displays gets all garbled and then either display some lines or just stays a dark grey color. It then sometimes comes back to normal and then gets corrupted again. I managed to do the software update hoping it would fix it, but same issue. I also tried resetting the phone to no avail. I am now trying to see if the seller will do an exchange... not a good feeling.
Word of warning for those of you considering buying this phone from ShopBLT or a place like that which doesn't allow exchange.
Here is a pic of the screen... any recommendations would be appreciated.
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outsidah said:
Hey guys,
Just bought a brand C6502 and the display is all messed up after not using the phone for more than 15 minutes.
The displays gets all garbled and then either display some lines or just stays a dark grey color. It then sometimes comes back to normal and then gets corrupted again. I managed to do the software update hoping it would fix it, but same issue. I also tried resetting the phone to no avail. I am now trying to see if the seller will do an exchange... not a good feeling.
Word of warning for those of you considering buying this phone from ShopBLT or a place like that which doesn't allow exchange.
Here is a pic of the screen... any recommendations would be appreciated.
Click to expand...
Click to collapse
Your going to have to exchange it..

hyelton said:
Your going to have to exchange it..
Click to expand...
Click to collapse
Hopefully if the seller helps me out... horrible.
Question - how do you soft reset it? Volume Up + Power for a few? It's not working for me if that's it.

outsidah said:
Hopefully if the seller helps me out... horrible.
Question - how do you soft reset it? Volume Up + Power for a few? It's not working for me if that's it.
Click to expand...
Click to collapse
Found it... have to open SIM/SD Slot... there is a little "power" button that must be held until device vibrates 3 times.
Screen is still DEAD.
Is there a way to wipe the phone w/o the screen being visible?

outsidah said:
Found it... have to open SIM/SD Slot... there is a little "power" button that must be held until device vibrates 3 times.
Screen is still DEAD.
Is there a way to wipe the phone w/o the screen being visible?
Click to expand...
Click to collapse
Nope Your best bet is to contact the seller and hope they allow an exchange. That sucks.

outsidah said:
Hey guys,
Just bought a brand C6502 and the display is all messed up after not using the phone for more than 15 minutes.
The displays gets all garbled and then either display some lines or just stays a dark grey color. It then sometimes comes back to normal and then gets corrupted again. I managed to do the software update hoping it would fix it, but same issue. I also tried resetting the phone to no avail. I am now trying to see if the seller will do an exchange... not a good feeling.
Word of warning for those of you considering buying this phone from ShopBLT or a place like that which doesn't allow exchange.
Here is a pic of the screen... any recommendations would be appreciated.
Click to expand...
Click to collapse
where did you buy it? Do they allow to exchange defective item?

sonic2911 said:
where did you buy it? Do they allow to exchange defective item?
Click to expand...
Click to collapse
ShopBLT
Looks like they can return it read there policy here
What does "NO RETURNS OR EXCHANGES" mean?
A. Some manufacturers and suppliers require us to enforce a more restrictive return policy on their items. These restrictions (if any) are noted in the product's description and supersede our standard return policy. For example, if an item contains "(NO RETURNS OR EXCHANGES)" in the product's description, that means you cannot return the item to us, and we cannot replace it, for any reason. In other words, the sale of that item is final, and you must contact the manufacturer for any assistance with replacing or repairing the item.
Some items can only be returned if unopened. On others, we can only accept returns or ship replacements if defective. Some items can only be returned or replaced within a specific number of days. By carefully reading the item's description for such notations, you will know whether anything you wish to purchase is subject to a special return restriction.
It is important to note that none of these restrictions apply to the manufacturer assisting you or replacing your item under its warranty (if one is provided by that manufacturer.) In fact, most special return policies are the result of manufacturers wanting to work directly with you. Lastly, these additional restrictions if present, are not by our choice. We are simply following the rules as given to us by various manufacturers and suppliers.

I have also been looking at BLT C6502 and it has been out of stock? When did you buy this?
I think they will help you out if the can.

Hey guys - sorry if the first post seemed as if I bought it from ShopBLT. I was/am annoyed and didn't make it clear. I got it this one from an eBay seller (never-msrp). He hasn't responded yet as far as the exchange. I got to play with the phone all of maybe 5-10 minutes? If that?
I was mentioning the ShopBLT portion since I know many of us were waiting for them to stock the US LTE version of the phone. I settled on this one since I couldn't wait longer.
I'm hoping something positive comes of this... at the moment I'm out the money and the phone is a paperweight.

outsidah said:
Hey guys - sorry if the first post seemed as if I bought it from ShopBLT. I was/am annoyed and didn't make it clear. I got it this one from an eBay seller (never-msrp). He hasn't responded yet as far as the exchange. I got to play with the phone all of maybe 5-10 minutes? If that?
I was mentioning the ShopBLT portion since I know many of us were waiting for them to stock the US LTE version of the phone. I settled on this one since I couldn't wait longer.
I'm hoping something positive comes of this... at the moment I'm out the money and the phone is a paperweight.
Click to expand...
Click to collapse
Why did you go to eBay? Negrielectronics is cheaper than ebay or was cheaper than ebay not sure how much you paid.
If all else fails File a Claim on PayPal and say it arrived like that and send in pictures.

PLEMIX is the cheapest now!

outsidah said:
Hey guys - sorry if the first post seemed as if I bought it from ShopBLT. I was/am annoyed and didn't make it clear. I got it this one from an eBay seller (never-msrp). He hasn't responded yet as far as the exchange. I got to play with the phone all of maybe 5-10 minutes? If that?
I was mentioning the ShopBLT portion since I know many of us were waiting for them to stock the US LTE version of the phone. I settled on this one since I couldn't wait longer.
I'm hoping something positive comes of this... at the moment I'm out the money and the phone is a paperweight.
Click to expand...
Click to collapse
MSRP response to emails a bit late as they get lots of orders but their service has been good for the last two time I dealt with them. once I had a defective phone and they helped very much.
Its possible if you hear back from them after mid-night.
Good Luck

I also got my zl from MSRP and it was $599. Everything works fine on my phone.
I have dealt with them for other big ticket items and their customer service is why i went back to them for this purchase.
Im sure a little explanation to the right customer rep will award you an exchange.
Call Jessica she is always pleasant to deal with.
909 436 7404

Makes me feel better to hear the positive experiences. Hopefully I'll get it resolved soon.

The same thing happend to my purple XZ I got from O2. I am in the states now and have to wait to return to the UK to exchange it.

mloomis00 said:
The same thing happend to my purple XZ I got from O2. I am in the states now and have to wait to return to the UK to exchange it.
Click to expand...
Click to collapse
Maybe bad connection between screen and morherboard inside the phone.
Sent from my C6603 using xda app-developers app

Spoke to Jessica on Saturday and today. She only deals with shipping so she was unable to help with my issue but marked my messages as urgent which didn't seem to do much. Finally heard back just now, they want me to send them the unit so they can check it and I suppose go from there. Its progress, but I wish I would have been able to ship it back since Saturday to speed this up.

HTC ONE X wi-fi issue ( please read )

Hi guys, I have sent my phone off for repair to HTC as i have had WI-FI issues basically since I bought the phone last year,the wi-fi disconnects at weaker areas,whereas the other phones i have tested work fine..I have only recently realised that thi was a manufacturing issue after reading reviews online.So I have decided to send the phone off for repair, a week later (today) I get a quotation from HTC of £187! Bear in mind I still have warranty on my phone..HTC initially did not state the reason why I have received the charge,they just claimed that the work required was caused by the damage that isn't covered by warranty. So i went onto HTC chat and spoke to someone called Wioleta,she eventually told me that I have installed "unauthorized software" on my phone. Now I PROMISE YOU guys, i have not done any tweaking on my phone for a long long time...before I did install a ROM rooted my phone etc, but i had to set everything to default settings as i have sent the phone off before because of a different issue ( coloured lines on my phone - if you guys remember), I have done the procedure correctly and HAVE NOT been charged by HTC for the repair,so it was done free...ever since the repair I have not done any modifications to my phone or downloaded any illegal software...So I would like to know why they said i have done this and is it possible that they could have done this?? I have attached a picture of what Wioleta has sent me on chat...I think there is a mistake somewhere because i am innocent...and I have already sent them a complaint about it, but I really need my phone back... please can somebody give me some advice on how to tackle these twats! Thanks for reading.
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Basically unlocking the bootloader breaks certain warranty. It's your word against theirs.......it's been unlocked before and now they throw it on faulty software (installed by the user) !
It's all about the Benjamin's baby

Mr Hofs said:
Basically unlocking the bootloader breaks certain warranty. It's your word against theirs.......it's been unlocked before and now they throw it on faulty software (installed by the user) !
It's all about the Benjamin's baby
Click to expand...
Click to collapse
U dont think I'll get far?

My opinion......proving legally that it's not your fault will probably cost you more then they charge you now......it's not fair i agree but proving this now is not easy

I sent my old HOX back for wifi repair the other week I did put it back to totally stock ROM and recovery but left it unlocked and they never said anything at all about it fixed it in a day and then it was on the way back to me. Not sure if your in a different country than me but really a hardware problem and a well known one should be fixed regardless of what software changes you made to the phone.
Sorry if thats not much help but you could try and push them and say other people been fixed with unlocked bootloader by speaking to someone higher up.

Jump1ng said:
I sent my old HOX back for wifi repair the other week I did put it back to totally stock ROM and recovery but left it unlocked and they never said anything at all about it fixed it in a day and then it was on the way back to me. Not sure if your in a different country than me but really a hardware problem and a well known one should be fixed regardless of what software changes you made to the phone.
Sorry if thats not much help but you could try and push them and say other people been fixed with unlocked bootloader by speaking to someone higher up.
Click to expand...
Click to collapse
I'm in UK mate.... really not fair

I have said the next thing before on a similar issue :
I am almost certain that all of this depends of the hands which the phone falls into, if it's somebody who is having an awesome day, had his coffee on time and had some fun time with the wife the evening before it might slip ....... but it also can be the opposite grumpy man and lives by the rules......if you very my point

Hadziano said:
I'm in UK mate.... really not fair
Click to expand...
Click to collapse
That sucks they never even asked anything about that just asked me to send it back in original state and then just fixed it, but at least it should give you a good ground to stand on saying that other users phones have been fixed with unlocked bootloaders.

What if..................... I LOCK the bootloader and send the phone back?!

Hadziano said:
What if..................... I LOCK the bootloader and send the phone back?!
Click to expand...
Click to collapse
It's allready locked, originaly it says LOCKED, but if you unlock it will show UNLOCKED, after that if you lock it it will show RELOCKED like yours, so there is no way out just in (unlock)

nikola016 said:
It's allready locked, originaly it says LOCKED, but if you unlock it will show UNLOCKED, after that if you lock it it will show RELOCKED like yours, so there is no way out just in (unlock)
Click to expand...
Click to collapse
so i'm basically screwed? why didnt they say anything before when i sent the phone off for a different reason? depends on who handles it i suppose..?

Hadziano said:
so i'm basically screwed? why didnt they say anything before when i sent the phone off for a different reason? depends on who handles it i suppose..?
Click to expand...
Click to collapse
Well man, i don't know, i only answered your question. It's sad that they blaim rooting and stuff for your wifi issue, i think that they changed your motherboard or maybe not, but it's their decision, so you probably can't do anything . Unlocking bootloader has nothing to do with wifi....but ****ing HTC.

nikola016 said:
Well man, i don't know, i only answered your question. It's sad that they blaim rooting and stuff for your wifi issue, i think that they changed your motherboard or maybe not, but it's their decision, so you probably can't do anything . Unlocking bootloader has nothing to do with wifi....but ****ing HTC.
Click to expand...
Click to collapse
zivio stari hvala na odgovor. I can't even pay them, their site has a glitch now! won't be touching HTC again, might as well go back to golden years n use a nokia 3210 without headaches and 7 day battery life

One time I also sent phone in because of WiFi and other issues...they said they replaced the WiFi module...but haha there isn't even a real module on the mainboard xD...so its the same as before but fixed then myself...my phone was also relocked and they didn't said anything...I wrote on the letter which goes also to them that WiFi is f#cked up and due to hardware issue from beginning it should be fixed with warranty..so stay on your right..say other ppl also had this issue from beginning that WiFi was bad and HTC should now that...and therefore you don't have to pay as this should be fixed under warranty
Gesendet von meinem HTC Desire HD With Beats Audio mit Tapatalk 4

One-X-master said:
One time I also sent phone in because of WiFi and other issues...they said they replaced the WiFi module...but haha there isn't even a real module on the mainboard xD...so its the same as before but fixed then myself...my phone was also relocked and they didn't said anything...I wrote on the letter which goes also to them that WiFi is f#cked up and due to hardware issue from beginning it should be fixed with warranty..so stay on your right..say other ppl also had this issue from beginning that WiFi was bad and HTC should now that...and therefore you don't have to pay as this should be fixed under warranty
Gesendet von meinem HTC Desire HD With Beats Audio mit Tapatalk 4
Click to expand...
Click to collapse
I have already paid them £27 to get my phone back without repair..I just want my phone back

I've sent mine in for the same reason in August. First time they repaired it for free but they didn't fix the problem so I sent it in again and then I had the same problem you have now.
I've been talking to several people at HTC in the meanwhile. And after explaining them that this kind of problem can't be caused by a software modification they repaired it for free.
The reason why they wanted to charge me something was because some stupid worker has seen that the bootloader was relocked and because that was not stock he wanted to replace the mainboard.
In short:
You're screwed. If you have 2 months time to discuss with them, so it. They will probably eventually repair it if they feel annoyed by you.
If you need it back now: Good luck!
What I would do:
Grab a cheap PAYG phone, unlock it, use it while kindly asking HTC to fix your phone.

Fixing the Wi-Fi is fairly easy on this phone, pop the back housing off the phone, get a small piece of aluminium foil and tape the top and bottom of the foil to the gold antenna next to where the volume keys are on the plastic housing, here's a video to help: https://www.youtube.com/watch?v=zbmGNL1dsf0&feature=youtube_gdata_player
Sent from my HTC One X using Tapatalk

humzaahmed155 said:
Fixing the Wi-Fi is fairly easy on this phone, pop the back housing off the phone, get a small piece of aluminium foil and tape the top and bottom of the foil to the gold antenna next to where the volume keys are on the plastic housing, here's a video to help: https://www.youtube.com/watch?v=zbmGNL1dsf0&feature=youtube_gdata_player
Sent from my HTC One X using Tapatalk
Click to expand...
Click to collapse
Hmm sounds complicated. How do you remove the case?

Hadziano said:
Hmm sounds complicated. How do you remove the case?
Click to expand...
Click to collapse
Push the bottom of the phone away from the screen, once that's unclipped use a thin object to work your way around the sides (guitar pick for example, you may need two) once the housing is unclipped from the phone slowly pull them apart. This needs to be done slowly as theres some adhesive hold long the middle of the back on, here's a video to show you what I mean. https://www.youtube.com/watch?v=mAr4WWbn9Hc&feature=youtube_gdata_player
Sent from my HTC One X using Tapatalk

thanks mate..will it work 100%? doesn't seem recommended to use foil inside a phone?