this is a problem ive been trying to resolve with tmobile, to no avail.
basically the data network only seems to use gprs and not 3g or hsdpa, despite me being in an hsdpa area. my kaiser with another tmobile contract sim gets hsdpa speeds fine, as does the tp2 when its got the old sim in, but this new sim doesnt seem to allow it. it wont be a handset problem and its not a coverage problem, its as if its been disabled by tmobile. for the record both the contracts are identical. (the kaiser one has a few days left in it)
ive called and emailed tmobile frequently over the last week, but they dont seem to understand the problem and cant help. noone seems to have heard of hsdpa and the last phone call lasted over an hour, with the ending result being 'we dont know'
im aware that they might have to 'flick a switch' to enable it on my data plan, but cant quite communicate with them this.
anyone got any tips? could their be a particular number/email address i could use?
They probably indeed have to flick a switch. If all else fails, just request a new SIM from them saying this one broke or something.
Jamiewalshe said:
this is a problem ive been trying to resolve with tmobile, to no avail.
basically the data network only seems to use gprs and not 3g or hsdpa, despite me being in an hsdpa area. my kaiser with another tmobile contract sim gets hsdpa speeds fine, as does the tp2 when its got the old sim in, but this new sim doesnt seem to allow it. it wont be a handset problem and its not a coverage problem, its as if its been disabled by tmobile. for the record both the contracts are identical. (the kaiser one has a few days left in it)
ive called and emailed tmobile frequently over the last week, but they dont seem to understand the problem and cant help. noone seems to have heard of hsdpa and the last phone call lasted over an hour, with the ending result being 'we dont know'
im aware that they might have to 'flick a switch' to enable it on my data plan, but cant quite communicate with them this.
anyone got any tips? could their be a particular number/email address i could use?
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I have the same problem but on Orange Romania. The THC is unlocked and on the TytnII the SIM has worked perfectly but in the new TP2 no HSDPA. With another SIM from Vodafone the HSDPA is working.
ferim said:
I have the same problem but on Orange Romania. The THC is unlocked and on the TytnII the SIM has worked perfectly but in the new TP2 no HSDPA. With another SIM from Vodafone the HSDPA is working.
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You're not the only one facing this issue i see! I have had a Tmobile contract for years on the TytnII and ALWAYS had the HSDPA working fine. I got the Vodafone touch pro 2 and now the best i get is GPRS or 3G. trying the settings>all setting> advanced tab> did not help either. I guess T-mobile can enable or disable this at will especially if they can detect the device type is not a Tmobile one...
Sorry for the lame question but how do I know what my connection is? My icon with the bars changes to "3G" when I use data but I noticed a friend's phone shows "H" instead. I already have enabled HSDPA in the connection settings but still get 3G everywhere and never seen H on my phone so far.
Hi Guys, Had my Desire a couple of days now, contract with TMobile, UK and so far not once have I ever been able to receive a full 3g or H connection. I have travelled a radius of five miles around my home, still no joy. Connects to wifi ok but can only receive g signal out and about,making data and internet painfully slow as to become unuseable. My phone is connected to mobile network in settings. I am seriously considering returning phone under 7 day policy if this persists. Any solutions would be much appreciated.
Other phones with other carriers in my area work ok and according to TMobile web coverage checker states I live in good reception area.
Cheers.
It's possible your sim is faulty happened to my mum when she got her diamond
Joshseadog said:
Hi Guys, Had my Desire a couple of days now, contract with TMobile, UK and so far not once have I ever been able to receive a full 3g or H connection. I have travelled a radius of five miles around my home, still no joy. Connects to wifi ok but can only receive g signal out and about,making data and internet painfully slow as to become unuseable. My phone is connected to mobile network in settings. I am seriously considering returning phone under 7 day policy if this persists. Any solutions would be much appreciated.
Other phones with other carriers in my area work ok and according to TMobile web coverage checker states I live in good reception area.
Cheers.
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Click to collapse
Try a different handset when they get them instore, might be a device fault.
Check your coverage? Make sure phone settings are set to dual and not just GSM only. I get none at work or home whatsoever. But the coverage checker tells me this anyway.
Joshseadog said:
Hi Guys, Had my Desire a couple of days now, contract with TMobile, UK and so far not once have I ever been able to receive a full 3g or H connection. I have travelled a radius of five miles around my home, still no joy. Connects to wifi ok but can only receive g signal out and about,making data and internet painfully slow as to become unuseable. My phone is connected to mobile network in settings. I am seriously considering returning phone under 7 day policy if this persists. Any solutions would be much appreciated.
Other phones with other carriers in my area work ok and according to TMobile web coverage checker states I live in good reception area.
Cheers.
Click to expand...
Click to collapse
Probably a stupid question but have you been on the T-Mobile website and put in your postcode to check the coverage in your area>?
Incase you haven't: http://www.t-mobile.co.uk/services/coverage/street-check/
Hope that helps...
and obviously make sure you have 3g on your account?
I'm with orange, and was told i only had a 2g sim card. it took 3 different customer service people until one agreed to send a new 3g one. Not a problem since.
I had a very similar issue.
For the first 2 days i had my handset, it picked up no 3G or H data ATALL. Like you travelled around in about 5/6 mile radius and got nothing. I called up and cancelled, no one told me why or how it could happen, so i proceeded to cancel.
The next morning, i picked the handset up as i was going out, and to my surprise there it was sitting on 3G. Now the night before, i played with just about every setting under Settings > Wireless & Networks > Mobile Networks, Network Mode/Network operators, always-on mobile connection, the lot. Took the sim out, rebooted the phone. messing with those options, or possibly turning them on or off for a specific amount of time may have affected my phone.
The same day i poped into a T-Mobile store where the woman told me hat it could have been down to the SIM not being fully activated, incase a postman stole it for whatever reason.. However, once i got back home i called T-Mobile up again, to cancel the cancelation, which was easy as pie. I told him what i was told in-store he looked up my account and said nothing should have changed as it should have been good to go from the 26th (i received it 29th). I had also noticed just before calling T-Mobile, that 150 from my mobile phone would not connect to T-Mobile, because of that the guy on the phone reset some stuff on ym account their end, told me to reboot my phone, and since then, i've had 3G/H flawlessly and 150 works without problem.
Maybe give them a call and they can help you. Or play with those settings like mad.
I should say ive had randon data drop outs and disconnections even in good signal areas not sure if its normal or my sim or phone
Hi Guys, Thanks for the input. Problem now solved, TMobile re sent connection settings down to my phone, now solid 3g or H around my area except indoors or close to my house. Now very happy, am now starting to love this phone.
Cheers
I have my Desire on Three UK network. It used to fall back to a 2G signal when there was no 3g coverage, for example when I am at home.
I noticed yesterday that my phone just wouldn't get a signal in the house, I then checked my old N95 which still has a Three Uk sim card and same problem.
Anyway I went to work and same issue inside the office. Can get a 3g signal when there is one but no 2g signal.
I deceided to phone up Three customer service to see if there was a fault or something but no real help there apart from they said they would report what I said to their technical team.
I then come home and look on the net and see things like this....
http://www.gogadgetnews.com/2010/11/08/3-starts-killing-off-2g-coverage/
Is anyone else experiencing similar problems ?
If they have switched of 2g here then I am fuming as it means I cant receive any calls at home !!
The 3 network hate to 2 use 2g because thay have to pay 02 to piggy back on there network
Sent from my HTC Desire using XDA App
tidy said:
The 3 network hate to 2 use 2g because thay have to pay 02 to piggy back on there network
Sent from my HTC Desire using XDA App
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They used to use O2, but they switched to Orange some years ago.
If you no longer get a signal at home or work you may be able to get out of your contract.
Regards,
Dave
Yes. so much so i have got out of my contract eary without penatly, over the last 6 months the 3g transmiter works for a few days every time thay fix it.
Thay have turned off 2g now a quick look on Google will fill you in with the information.
I have a problem with my Tmobile g2 running 2.2, it is all stock no modifications whatsoever other than handcent and fancy widget.
The problem is I can not connect to 3g or hsdpa network when I am at home. By this I mean the cell tower that provides service when I am at home. I have txt and calling capabilites but I have no data whatsoever. I have to manually switch to 2g or edge to check email or use the browser. I have called tmobile and they keep telling me that the problem is with my phone, however when I am 2 or 3 miles from my house and it goes to any other tower on the planet everything works fine.
I have searched the g2 forum here but could find no answers. I apologize in advance if this has been indeed covered or discussed to death and I have just failed to find it.
I did find the *#*#4636#*#* option and when it is on 2g I can run a ping test and it finds the server just fine, but on 3g it always fails to connect. Again this only occurs of course when I am sitting at home!
Thanks to anyone who can shed some light on this or point me in the right direction because leaving it up to tmobile has proven to be fruitless.
It might also be worth mentioning that i replaced the sim card today as well, this too had no effect on this phenomenon.....
My mom's nexus s has the same problem. Only difference is that when i walk out the door i get 3g. Once i walk back in, I get edge...... I think its might be just tmobile frequencies poor ability to pentrate walls.
Sounds like a problem with the 3G network in your area, or just a weak signal there.
I know its not the signal strength, I always have full bars at home Its something to do with the network....
DefiantMenace said:
I know its not the signal strength, I always have full bars at home Its something to do with the network....
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Full bars on 3G or 2G ? If you have full bars on 3G then it sounds like a network problem.
I have the exact same problem, but my building is probably over 100 years old with 300 coats of lead paint on it. It depends on your building. Signals can bounce off of mirrors for example and other materials. The more material the signal has to go through, the more attenuation happens.
I have a similar problem, my G2 can't maintain a consistent connection, I will go from 4 bars of HSPA+ to 4 bars of Edge to nothing (lost connection to network) and it will jump around wildly between these three states (every few minutes). My wife's MyTouch 4G doesn't do this, my G1 did not do this, our kids (dumb) phones have consistent connections.
I know it's some interaction between my phone and the TMO network, I'd say it was a defective phone except the only place it happens is inside my house.
I wish that TMO offered a microcell.
There is no reception problem, I have had the phone working here for awhile and it always has full bars, like I said I can hop in the car and drive a couple miles and it works just fine. Tmobile finally got back to me today and said they are having their Engineers troubleshoot the tower that provides service when I am home. I hope they get this fixed soon, they said 72 hours.......
It's that anti-cellphonereception chemical they put into paint!!
I went into Three shop on Oxford street today and aksed about returned defective handsets, but she didn`t know what I`m talking about. After I explained, she said they don`t use 2G for voice any more, its all 3G now, hence no returned phones with volume bug. "All 2G masts have been replaced with 3G ones, very very few 2G left".
I thought 3G was only for data? Or it can also transmit voice? Some time ago I remember they used o2 for their voice calls?
I`m currently on Vodafone and their coverage is so crap. Try getting signal(iPhone 4) indoors with thick walls or with steel constructions - good luck. Not even talking getting 3G for data. But my Three USB broadband dongle just flies, no difference indoors/outdoors whatsoever. Very impressive.
So, would this mean that if I switch to Three, my voice coverage would also be much better not just 3G?
I'm with 3 uk, good coverage and signal most places. I was told that 3 doesn't use the 900Mhz band so I can only assume it uses 3g for voice as well.
I've also had the GNexus for a week and not noticed the volume bug at all.
2G can be either voice or Data. You get crappy speeds compared to 3G, and the trade off is you can only have one running at the given time, meaning you can't browse the web while in a call.
3G is the next step after 2G, and allows for both voice and data(at least on a GSM carrier), and offers a lot better speeds than 2G.
To answer your last question, it really depends on the coverage you have in the area, so I cannot answer it; you just have to try it out yourself.
I am on three network, I am pretty sure they using "3g" (probably why its called three?), and don't actually has any 2g network/mast anymore. In fact, when you request for a sim card from three, it says you must have a 3g type of phone.
Where you get areas that doesn't have 3g, it will fall back to 2g but will be using someone elses network to provide (last I had heard was orange network). Not sure if that is true anymore as that news I had heard is a few years old.
They used to have a deal with orange to carry 2G, and it still works in a few places, although officially they'll tell you that's all done with. Three have been aggressively rolling out their network to replace all that (which is why you can get 3g signal in fields in the middle of nowhere).
Three only has 3g masts which means you get 3g signal pretty much everywhere. If you go somewhere with a poor or non existent 3g signal the phone will roam on to Orange 2g. Three used to have a roaming agreement with Orange for the entire uk however, recently they have started to end this agreement with Orange in areas where they know the 3g network is strong enough.
I'm with three and if you're on the three 3g network it will show 3 as the operator when you pull down the notification bar. If you roam on to Orange 2g it shows 3 with another 3 directly underneath it. On a side note I actually left orange for three due to signal issues, oh how the tides have changed since three first started out with 3g .
Oh and Three use 2100mhz for their 3g network and Orange use 1800mhz for their 2g which is why customers on Three or Orange never have the volume issue which affects people on o2 and Vodafone(both mainly use the 900mhz frequencies).
Rik.
Sent from my Galaxy Nexus using Tapatalk
DDRFAN said:
2G can be either voice or Data. You get crappy speeds compared to 3G, and the trade off is you can only have one running at the given time, meaning you can't browse the web while in a call.
3G is the next step after 2G, and allows for both voice and data(at least on a GSM carrier), and offers a lot better speeds than 2G.
To answer your last question, it really depends on the coverage you have in the area, so I cannot answer it; you just have to try it out yourself.
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Simultaneously? Can I surf web and at least receive phone call & sms? Or if somebody calls me it will go to voicemail?
aindow said:
Three only has 3g masts which means you get 3g signal pretty much everywhere. If you go somewhere with a poor or non existent 3g signal the phone will roam on to Orange 2g. Three used to have a roaming agreement with Orange for the entire uk however, recently they have started to end this agreement with Orange in areas where they know the 3g network is strong enough.
I'm with three and if you're on the three 3g network it will show 3 as the operator when you pull down the notification bar. If you roam on to Orange 2g it shows 3 with another 3 directly underneath it. On a side note I actually left orange for three due to signal issues, oh how the tides have changed since three first started out with 3g .
Oh and Three use 2100mhz for their 3g network and Orange use 1800mhz for their 2g which is why customers on Three or Orange never have the volume issue which affects people on o2 and Vodafone(both mainly use the 900mhz frequencies).
Rik.
Sent from my Galaxy Nexus using Tapatalk
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i'm confused.. does this mean three does not also get hsdpa? or hspa+? i get that signal on my orange desire hd - as the galaxy nexus is hspa+ device its now got me puzzled.. hmmm..
Three will not let you use 2g signal. They lock all their phones up so it's not possible. That's how they claim to have the fastest network in the uk. If your our of a 3G signal area, you have no signal.
GR36 said:
Three will not let you use 2g signal. They lock all their phones up so it's not possible. That's how they claim to have the fastest network in the uk. If your our of a 3G signal area, you have no signal.
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Are you sure?! That sounds very unrealistic.
MrYuzhai said:
i'm confused.. does this mean three does not also get hsdpa? or hspa+? i get that signal on my orange desire hd - as the galaxy nexus is hspa+ device its now got me puzzled.. hmmm..
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Click to collapse
Three has HSDPA/+ because I have their mobile broadband USB dongle.
GR36 said:
Three will not let you use 2g signal. They lock all their phones up so it's not possible. That's how they claim to have the fastest network in the uk. If your our of a 3G signal area, you have no signal.
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Click to collapse
That is rubbish IMO. Three use orange 2g as already said if there isn't 3g network. I work in the middle of nowhere and get excellent 3g signal from three. I have tried all operators before three and it has the best coverage and speed that I have found. Its like having 3 meg broadband.
Sent from my Galaxy Nexus using XDA App
I've used a 2G signal recently on 3 so can't agree with that either.
What I heard though is the 2G will be restricted to voice only? Not sure how true that is.
Sent from my Galaxy Nexus using xda premium
rbs_uk said:
Simultaneously? Can I surf web and at least receive phone call & sms? Or if somebody calls me it will go to voicemail?
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Click to collapse
yes, on 3G or HSPA you can be online and receive calls and texts simultaneously.
with 2G you can only receive texts whilst in a call.
rbs_uk said:
GR36 said:
Three will not let you use 2g signal. They lock all their phones up so it's not possible. That's how they claim to have the fastest network in the uk. If your our of a 3G signal area, you have no signal.
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Click to collapse
Are you sure?! That sounds very unrealistic.
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Click to collapse
it's not unrealistic, it's true
chrishiggins said:
That is rubbish IMO. Three use orange 2g as already said if there isn't 3g network.
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Click to collapse
According to this article dated more than a year ago, you are wrong.
oscillik, once again you're the one that's wrong. Three do still allow you to roam onto oranges 2g network in areas with no 3g signal. I know this is true as I still occasionally do it.
Did you even bother reading the Reg article you posted. Try reading the very first paragraph "3 has started to switch off roaming onto Orange's 2G network in locations where it reckons its own coverage makes the 2G partner redundant."
If that looks familiar, it should as it's almost exactly what chrishiggins said.
You must be getting used to being wrong by now...
erbain said:
oscillik, once again you're the one that's wrong. Three do still allow you to roam onto oranges 2g network in areas with no 3g signal. I know this is true as I still occasionally do it.
Did you even bother reading the Reg article you posted. Try reading the very first paragraph "3 has started to switch off roaming onto Orange's 2G network in locations where it reckons its own coverage makes the 2G partner redundant."
If that looks familiar, it should as it's almost exactly what chrishiggins said.
You must be getting used to being wrong by now...
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Click to collapse
Actually you are wrong. Here is what chrishiggins said, with the pertinent details bolded for you
chrishiggins said:
That is rubbish IMO. Three use orange 2g as already said if there isn't 3g network. I work in the middle of nowhere and get excellent 3g signal from three. I have tried all operators before three and it has the best coverage and speed that I have found. Its like having 3 meg broadband.
Sent from my Galaxy Nexus using XDA App
Click to expand...
Click to collapse
Now, as you can see, he quite clearly states that even in the middle of nowhere, he gets excellent 3G signal. Nowhere in his post does he make any allusions to anything that the Register article mentions.
Also, yes I did read the article, particularly the part that states that the article is a year old.
Since you seem to be so keen on facts, please, find every single instance of where I have been wrong and haven't admitted to being so, and post the evidence for all to see, collated into one area.
Take your time.
Wow, what have you been smoking? I know what he said, you have quoted it several times.
Let's try this one more time :
"Three use orange 2g as already said if there isn't 3g network" This is what you originally quoted and stated was wrong, it is in fact true and is exactly what the Reg article says. You used to be able to use orange 2g anywhere in the UK but now you can only use it where there no good 3g signal.
"I work in the middle of nowhere and get excellent 3g signal from three" So he has a good 3g signal at his work, what's this got to do with being able to roam onto 2g in bad 3g areas?
oscillik said:
Since you seem to be so keen on facts, please, find every single instance of where I have been wrong and haven't admitted to being so, and post the evidence for all to see, collated into one area.
Take your time.
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Click to collapse
I think I'll pass, but If I'm reading a thread where you're spewing ****e and generally being rude I'll make a point of replying.
erbain said:
Wow, what have you been smoking? I know what he said, you have quoted it several times.
Let's try this one more time :
"Three use orange 2g as already said if there isn't 3g network" This is what you originally quoted and stated was wrong, it is in fact true and is exactly what the Reg article says. You used to be able to use orange 2g anywhere in the UK but now you can only use it where there no good 3g signal.
"I work in the middle of nowhere and get excellent 3g signal from three" So he has a good 3g signal at his work, what's this got to do with being able to roam onto 2g in bad 3g areas?
I think I'll pass, but If I'm reading a thread where you're spewing ****e and generally being rude I'll make a point of replying.
Click to expand...
Click to collapse
I apologise for being wrong with regard to your first point. As you have correctly made me out to be a fool here, chrishiggins does say that. Although it is still yet to be ascertained whether 3-UK still have any existing 2G roaming agreement with Orange, and if so, what areas this covers. I'm sure you can agree with me that 3-UK should really be a bit more transparent about which areas are able to receive 2G roaming. This would be beneficial for all existing and prospective customers.
The second point has a lot to do with being able to roam onto 2G in bad 3G areas, since in the majority of cases, 'middle-of-nowhere' places tend to not have 3G coverage. Now I know that is a very vague definition, but it is one that I'm sure you have experienced yourself. I would be very surprised if you had kept 3G reception whilst being in a place that most would regard as being in the middle of nowhere.
As for your closing point, I respect your tenacity. After the conversation we've had, you've successfully proven me wrong regarding something I have said, made me out to be a fool, and furthered the exploration of fact. You weren't trolling, you actually had a beef with what I had said. All in all, you've come out on top here, I've been given a swift clip round the ear, and other readers should hopefully be more informed. Can we at least agree that this is a positive outcome?
oscillik said:
I apologise for being wrong with regard to your first point. As you have correctly made me out to be a fool here, chrishiggins does say that. Although it is still yet to be ascertained whether 3-UK still have any existing 2G roaming agreement with Orange, and if so, what areas this covers. I'm sure you can agree with me that 3-UK should really be a bit more transparent about which areas are able to receive 2G roaming. This would be beneficial for all existing and prospective customers.
The second point has a lot to do with being able to roam onto 2G in bad 3G areas, since in the majority of cases, 'middle-of-nowhere' places tend to not have 3G coverage. Now I know that is a very vague definition, but it is one that I'm sure you have experienced yourself. I would be very surprised if you had kept 3G reception whilst being in a place that most would regard as being in the middle of nowhere.
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It would be nice if 3 were a bit more transparent about where 2g was still available, unfortunately I don't see that ever happening.
Personally I've had a fairly good experience with 3 over the last 5 months, I get a good 3g signal at home and at work and find it generally OK. I was down in Cornwall a couple months ago staying in a hotel that could have been described as the middle of nowhere, I had no 3g signal but I was still able to roam onto 2g, so I know it still works in some places.
3 do seem to have improved there network since I last used them a few years ago. As a bonus, I think my GN is able to pick up a weaker 3g signal than my N1 was, maybe the hspa+ radio helps.
oscillik said:
As for your closing point, I respect your tenacity. After the conversation we've had, you've successfully proven me wrong regarding something I have said, made me out to be a fool, and furthered the exploration of fact. You weren't trolling, you actually had a beef with what I had said. All in all, you've come out on top here, I've been given a swift clip round the ear, and other readers should hopefully be more informed. Can we at least agree that this is a positive outcome?
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Click to collapse
I try to never troll, If I'm arguing a point it's because I believe what I'm saying is correct. Anyway I'm glad in this instance we're able to agree
rbs_uk said:
Are you sure?! That sounds very unrealistic.
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Indeed, I'm calling BS here, I've been talking to them recently, they were telling me they don't run 2G themselves. If there really is no 3G coverage, they have a fallback in place that runs off the back of Orange.
They are slowing turning off 2G fallback in places where they consider their 3G coverage to be more than adequate.
cow.neondragon.net/index.php/three-begins-2g-coverage-switch-off-have-you-been-affected-your-rights