Desire HTC mail POP/IMAP manual setup not working? - Desire General

Hi all,
I got my Desire yesterday. It is a gorgeous device, but has one fatal flaw. The POP/IMAP manual e-mail setup in HTC mail is not working.
Gmail or Hotmail work fine - there is no need for a manual setup, the phone does it for you.
But Yahoo, or any other custom mail does not work. When setting up the incoming and outgoing mail server, the phone gets stuck at the incoming mail server setting and doesn't advance to the outgoing server setting as it should.
After you set up the incoming mail server you hit next and the phone checks online and a popup says "Verifying account settings". After this is done, I believe it should advance to outgoing server settings, but it doesn't and gets stuck at the incoming server settings screen...
This is a very fatal mistake and problem - one of the main functions of a smartphone not working...
Can you guys see if it works for you - maybe its only my unit that is faulty?

peterkupcek said:
Hi all,
I got my Desire yesterday. It is a gorgeous device, but has one fatal flaw. The POP/IMAP manual e-mail setup in HTC mail is not working.
Gmail or Hotmail work fine - there is no need for a manual setup, the phone does it for you.
But Yahoo, or any other custom mail does not work. When setting up the incoming and outgoing mail server, the phone gets stuck at the incoming mail server setting and doesn't advance to the outgoing server setting as it should.
After you set up the incoming mail server you hit next and the phone checks online and a popup says "Verifying account settings". After this is done, I believe it should advance to outgoing server settings, but it doesn't and gets stuck at the incoming server settings screen...
This is a very fatal mistake and problem - one of the main functions of a smartphone not working...
Can you guys see if it works for you - maybe its only my unit that is faulty?
Click to expand...
Click to collapse
I got it set it up on my University IMAP fine, I had this issue but just had to change the security type to TSL.

Unfortunately that doesn't work for me...
It is very weird, as the same settings worked with K-9 mail app without any issues...

I got the same issue so I use K-9 Mail instead (which I prefer since it seems to push my emails faster)

I can't get it to sign in to gmail. I have a @googlemail account, and it just fails to verify account information every time. All other mail accounts, Hotmail and proper POP3, work fine.

That's cause you use the Gmail app for Googlemail, not the normal mail app

EddyOS said:
That's cause you use the Gmail app for Googlemail, not the normal mail app
Click to expand...
Click to collapse
I prefer to use the HTC mail widget. Anyway, I got the thing going now, by connecting via imap instead.

I'm in touch with HTC customer service and we're trying to figure out what is wrong. I'll set up a test account for them so that they can test it and see why the e-mail is not being set-up. Will update later...

i set up gmail as an exchange server.. Only done it half hour ago but it should be push now

I'm also having this same issue. (Trying to use SSL.)

Anyone manage to made Yahoo Mail wotking on IMAP? I have an YahooPlus account and I can connect using a WM device, but no chance with Desire [using the same settings as in WN device]. On Desire, it stuck on first step - setting of incoming IMAP mail server, saying each time "wrong username/pw"....

Same issue for me
Same issue for me

Anyone manage to made Yahoo Mail wotking on IMAP?
Click to expand...
Click to collapse
Not IMAP but with POP3, yep. Works flawlessly.
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk

Has anyone sorted this out ? I've having the same issue with the imap setup on my desire. Very frustrating after shelling out for this thing.
Cheers

Have you tried using the stock Android mail app which can be found here:
http://rhedgehog.com/apk/email.apk
I prefer this to the HTC Sense mail app and its much more flexible/configurable during the set-up phase, I had problems with my Uni account swapped to this and no problems since then using IMAP, POP and SMTP

I also have difficulties getting IMAP+SSL to work with the HTC mail application.
I suspect it has something to do with the certificate. The server I'm trying to connect to doesn't have a verified certificate, and you don't get prompted to accept the certificate, as you do if you use the K-9 mail app.

Jesper_L said:
I also have difficulties getting IMAP+SSL to work with the HTC mail application.
I suspect it has something to do with the certificate. The server I'm trying to connect to doesn't have a verified certificate, and you don't get prompted to accept the certificate, as you do if you use the K-9 mail app.
Click to expand...
Click to collapse
I had same kind of problems with Hero after upgrading to android 2.1.
Problem seems to be related to setup procedure. It is not able to prompt certificate acceptance dialog. But if you setup account with address that is not existing or where is not imaps service running it will say that it can't verify account but you are able to continue. After creating account launch mail application, go to settings and put real server name. At this point it will prompt certificate acceptance dialog and after that it is working.

I of course had the same trouble on my Aria but managed to get it working by following these instructions:
first open mail.
enter manual setup.
INCOMING:
as for settings:
protocol: Imap
Email: [email protected]
user name: youraccount
password: your password
IMAP server: imap.mail.yahoo.com
security type: none
server port:143
OUTGOING:
login required is checked
user name: youraccount
password: your password
SMTP server: smtp.mobile.mail.yahoo.com
security type: none
server port: 587
NOTE: if it still wont let you set up incoming server, try first entering in a non-existent server. such as imap.mail.yahoo.commm or something. it will give you an error message but hit continue. NOT OK! from there set up outgoing correctly.
then exit.
then launch mail app and select that account. click menu-more-settings-account settings and enter the correct server address.
hopefully this works for you guys as it did for me.
--Edit--
forgot to add, if possible, make sure wifi is off.

also, I have discovered that htc mail wont log in unless you are SIGNED OUT of your yahoo account everywhere else. i had my laptop automatically loading yahoo's web pasge and i guess it was messing it up. so sign out of yahoo mail before closing your browser.
hope this helps.

sent my yahoo and my talktalk account up on my phone..fine!
HOWEVER!!!!!!!!!!!!
I had to do this on my WiFi as it would not connect over 3G...

Related

Yahoo Mail

When I try to send messages it tells me that an error occurred and that it couldn't send the message. I don't know how this can be, because it retrieves my mail, it just won't send it. ???
You mean with Pocket Outlook using SMTP? (You must be a yahoo plus subscriber)
I have the same problem and managed to trace it down to the following:
The built in SMTP program does not authenticate itself 100% by the book. Can't tell exactly but I saw in the server log that it did something funny after HELO.
This causes some mail servers (on the receiving end) to ignore the mail entirely or think it's spam.
I only have this issue with my yahoo account though. Others (e.g. gmail) work fine from Outlook.
Hope it gets fixed in WM6...
T-mobile has a work around.
1) Go to T-Mobile and setup a email forwarding account (Set your phone as a MDA NOT A Dash
2) Turn off email forarding for incoming
3) ON Dash - Change outgoing SMTP to: myemail.t-mobile.com
4) Change user name (Use different than login - because you will still login to Yahoo using the pop or IMAP server to your10digitphonenumber:1
5) password is your yahoo password
Also change NO SSL on outgoing, and outgoing requires authentican checked.
This is also required if you use the dash as a modem on your laptop. I could not sent SMTP Trough T-mobile connectiosnt o laptop, but could if connected via a wifi connection that was not t-mobile.
Charles
I have wm6, it used to work. I will try that, but i don't see why it just stopped working all the sudden when it used to....

imap email

is there any issues with conecting to imap email servers. been trying to connect to my works email and cant get past the initial incomming server screen.
the settings im inputting are took straight from my G1 that is still working with the email.
any help would be good
i'm having issues with the HTC mail and IMAP as well. Can't get my gmail to download, previously used it on iPhone were IMAP worked fine.
I know someone with this issue and when I tried it I have it too
Filled in the right info, pressed next it says "Verifying Data" but does nothing, doesn't go to the next screen.
I have the same issue on my Desire. Had this problem as well on my Hero with latest leaked 2.1 roms. My server SMTP uses TLS with a self-signed certificate for encryption. Maybe this is the reason the setup fails. In prior version a pop-up used to came up that's warns about the certificate. Now I am being K9 Mail which is IMHO better then HTCs Mail app.
so it looks like its a inherent then. cheers for the replys at least i know it not just mine.
il have a look at K9
k9 setup worked first time, so fingures crossed it looks good
I have the same issue with IMAP+TLS with a self signed cert.
Adb Logging indicates the certificate not being trusted is the problem. Anyone knows how to fix this? Can I eg add the certificate to a certificatestore or setting?
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
I have a self-signed SSL-certificate, and is also stuck on the login-screen.
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
Give it a try
--- To avoid misunderstand I remove the proposed solution as this finally did not work, sorry ---
Please use Axel's solution, works on desire perfectly!!!
http://forum.xda-developers.com/showpost.php?p=6269969&postcount=14
(Turn off your IMAP server or block connection for the time of creating the mail account on device)
Something I am doing wrong because everything went well with the import however the mail app does not seem to use it
In order for the above described method to work I imagine the certificate that you import has to be the certificate of your IMAP mail server ?
In my case this certificate is a company certificate in .p7b format, so this approach will not work ?
I have the same problem. With IMAP +TLS on port 587 it looks like works, however not go ahead of the next page and I got the following errors on my mail server.
On port 465 I got the " SSL_accept error from ..." message.
I tried to install the p12 certificate, which was went well, however I'm not sure it is used by the mail app.
Apr 21 21:36:16 XXXX postfix/smtpd[11283]: connect from HOST_NAME[YYY,YYY,YYY,YYY]
Apr 21 21:36:16 XXXX postfix/smtpd[11283]: setting up TLS connection from HOST_NAME[YYY,YYY,YYY,YYY]
Apr 21 21:36:17 XXXX postfix/smtpd[11283]: TLS connection established from HOST_NAME[YYY,YYY,YYY,YYY]: TLSv1 with cipher DHE-RSA-AES256-SHA (256/256 bits)
Apr 21 21:36:18 XXXX postfix/smtpd[11283]: lost connection after STARTTLS from HOST_NAME[YYY,YYY,YYY,YYY]
Apr 21 21:36:18 XXXX postfix/smtpd[11283]: disconnect from HOST_NAME[YYY,YYY,YYY,YYY]
Have same problem here, IMAP with SSL not working .. and Internet browser with personal certificate not working ..
imap ssl with untrusted certificates (workaround)
The solution from moire76 did not work out for me. It says that the certificates were imported and I can see them in the wireless setup, but the HTC email application does not seem to accept my imported certificate as a root.
Anyways, I found a workaround:
1. Shut down your imap server.
2. Edit your account settings. (If the imap server is not responding, you get an option to continue and finish the setup!)
3. Start the imap server again.
Now the email application tells you that the certificate is not from a trusted authority and offers an option to "continue"!
Notes for step (1): If you do not control the imap server, you might get the same results if you setup a firewall rule in your network which filters all packets to the server.
I hope this helps,
- Axel
teteckoo said:
Have same problem here, IMAP with SSL not working .. and Internet browser with personal certificate not working ..
Click to expand...
Click to collapse
Having same problem with IMAP for work.
Installed and tried KMail but it wouldnt let me get passed the second screen for entering a "imap path prefix"
had no idea what to enter tried different things but still wouldnt let me press next...any ideas?
SOLVED by simple Android email client. It works perfectly with SSL+IMAP
forum.xda-developers.com/showthread.php?t=668043
Axel, congratulations, this is THE solution. Thanks so much!
Worked perfectly!
Creating valid certificate finally did not help on Desire's mail setup problem.
BR,
Moire
axel42 said:
The solution from moire76 did not work out for me. It says that the certificates were imported and I can see them in the wireless setup, but the HTC email application does not seem to accept my imported certificate as a root.
Anyways, I found a workaround:
1. Shut down your imap server.
2. Edit your account settings. (If the imap server is not responding, you get an option to continue and finish the setup!)
3. Start the imap server again.
Now the email application tells you that the certificate is not from a trusted authority and offers an option to "continue"!
Notes for step (1): If you do not control the imap server, you might get the same results if you setup a firewall rule in your network which filters all packets to the server.
I hope this helps,
- Axel
Click to expand...
Click to collapse
Great Axel. Thanks a lot, this works for me !!
axel42 said:
The solution from moire76 did not work out for me. It says that the certificates were imported and I can see them in the wireless setup, but the HTC email application does not seem to accept my imported certificate as a root.
Anyways, I found a workaround:
1. Shut down your imap server.
2. Edit your account settings. (If the imap server is not responding, you get an option to continue and finish the setup!)
3. Start the imap server again.
Now the email application tells you that the certificate is not from a trusted authority and offers an option to "continue"!
Notes for step (1): If you do not control the imap server, you might get the same results if you setup a firewall rule in your network which filters all packets to the server.
I hope this helps,
- Axel
Click to expand...
Click to collapse

Email Problems

Hi All.
Sorry to start a new thread but I need help setting up my email accounts.
I have two; a @blueyonder address and a @live.co.uk address.
I seem to have gotten my @live.co.uk account receiving but still unable to send. My blueyonder one will do neither.
I'm using an Orange upgrade Desire and using the HTC mail app.
Please Help
hellooo
try to change SMTP server your mobile operator
If you have Orange UK operator smtp.orange.net
For example: smtp.t-zones.sk that is smtp server form Slovak T-Mobile operator
Thank You!
Thats worked but I have a new problem now
With my live.co.uk email, after receiving on the phone, I can still receive the email on my outlook.
But with my blueyonder account, once I've received an email on my phone, it no longer downloads to outlook (and vice versa).
Anything I can do?
you need to use IMAP, or set it to leave a copy on the server, otherwise once an email is downloded via POP it tends to not be available to other devices
What is Imap and how does it work?
I am leaving a copy on the server. Both HTC Desire settings and outlook settings state "Leave copy on server" and I've even checked the webmail/server- and the email is still there- unread.
As I say, seems to be working fine with my @live.co.uk address.
Also just noticed I can't send via a wifi network on either account. Not a huge deal, but strange.
Try imap4.blueyonder.co.uk for your incoming mail server address and outgoing: smtp.blueyonder.co.uk
Try checking TLS if available by selecting the security type as TLS.
Hotmail settings are here
incoming settings
protocol =pop
pop server = pop3.live.com
security type =ssl
server port =995
outgoing settings
login required =ticked
username =hotmail addy ie [email protected]m
smtp server=smtp.live.com
security type=tls
server port=587
Account name =Hotmail
Your Name =what ever you want it to display
Thanks everybody. Got everything sorted.
Still can't send from my blueyonder account via wifi but I assume thats something to do with using the orange smtp stuff.

Gmail Exchange ActiveSync - Same as IMAP?

After trying various email options with my Desire, using Exchange ActiveSync protocol between Gmail and the standard mail app seems the best of several poor options. It isn't working quite as I expected though. It seems to be similar to IMAP in the way it displays the correct emails in various folders as a copy of what's in gmail on the web. However, it only copies folder contents that I've changed by other means (PC or webmail). If I move, create or delete emails using the mail app, that isn't then reflected in my account in the web.
Is this just the way it is supposed to be or should it work the same as IMAP, and if so, why isn't it? Any suggestions appreciated.
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
I use exchange with the HTC Mail application with my Google account as well. When I move or delete messages, they get deleted on gmail.com in 2-3 seconds.
Maybe something is wrong with your configuration, you sure you have it on push? Mail app -> Settings -> Send/Receive -> Push
abats said:
I use exchange with the HTC Mail application with my Google account as well. When I move or delete messages, they get deleted on gmail.com in 2-3 seconds.
Maybe something is wrong with your configuration, you sure you have it on push? Mail app -> Settings -> Send/Receive -> Push
Click to expand...
Click to collapse
Thanks for replying. I'm glad it works ok for you, as it gives me some hope.
Yes I do have it set to push. I also have the domain set to Google and my username set as my email address, and SSL is on.
Are you in the UK? I am, and my email address is therefore googlemail rather than gmail, so I'm wondering if my login details should be also. I'll give that a go now and see if it makes any difference.
[Edit] I've tried changing the domain of my username to gmail instead of googlemail, but it wouldn't create the account. So I'm stuck with what else to try.
Well somehow it now works fine. The only difference is that my email address (not my username) now has the gmail domain and not googlemail. I had to re-create the account to change the settings, so either there was something wrong that resolved itself when I did that, or the difference in the email address makes a difference.
Hopefully that may help someone else.
Well now it isn't working again. Is nobody else having problems with their Desire and Google Exchange?
Here are my settings, and as I said works perfectly on my unbranded desire.
Email address: *******@gmail.com
Server address: m.google.com
Domain: google.com
username: *******gmail.com
CHECKED - This server requires SSL
In my account sync settings I'm syncing MAIL + Calendar.
Just for the record, I'm not using a task killer, which could possibly interfere?
abats said:
Here are my settings, and as I said works perfectly on my unbranded desire.
Email address: *******@gmail.com
Server address: m.google.com
Domain: google.com
username: *******gmail.com
CHECKED - This server requires SSL
In my account sync settings I'm syncing MAIL + Calendar.
Just for the record, I'm not using a task killer, which could possibly interfere?
Click to expand...
Click to collapse
It gave me an error when I tried to set my username to @gmail - Probably because I'm in the UK where Googlemail is used rather than gmail. Although if you wrote to me using @gmail, I'd still get it. So it's all a bit confusing. Besides, it did all work yesterday. I don't have the domain set the same as you, I just have "google" as I read elsewhere that was correct, even though that alone isn't actually a domain.
I wish I could edit these settings without deleting then re-creating the account, but there doesn't seem to be a way to. I'll do that again though to match your settings, if it lets me.
I'm not using a task killer by the way.
Tried using my Googlemaill account and says it can't do it - bit annoying but I'm happy with the gmail app tbh, just thought I'd try it out!
EddyOS said:
Tried using my Googlemaill account and says it can't do it - bit annoying but I'm happy with the gmail app tbh, just thought I'd try it out!
Click to expand...
Click to collapse
If you use @gmail as your username, it'll probably 'half' work. Mine is back up but it still isn't working properly. I'm not sure if it's better than using the Google mail app or not now, as I've gone between that and the mail app and K-9 so many times now, I forget what was wrong with each one. LOL. I think one of the major issues with the Gmail app is lack of copy/paste.
I rarely send email, I just have it to receive and then use my PC to get any attachments if needed...I'll stick with it for now!
I've found something similar. If I delete an e-mail on Webmail or IMAP (using Windows Live Mail) it doesn't disappear on the HTC Mail App (using Gmail Exchange ActiveSync). I have to delete it manually again. I've started a thread here:
http://forum.xda-developers.com/showthread.php?t=676890
Which is odd as both the native Gmail App and IMAP (using the same HTC Mail App) do.
Zackarydoo said:
I wish I could edit these settings without deleting then re-creating the account, but there doesn't seem to be a way to. I'll do that again though to match your settings, if it lets me.
Click to expand...
Click to collapse
You can, just go to "More" and then "Settings" in the HTC Mail App or click on Exchange in "Accounts and Sync". You can change it all there, except for the domain (oddly that seems to be only available when you first create the account). Which incidentally, Google say you should leave it blank:
http://www.google.com/support/mobile/bin/answer.py?answer=138636&topic=14299
This is the Windows Mobile instructions but Google intend you use this feature primarily on Windows Mobile handhelds.
abats said:
Here are my settings, and as I said works perfectly on my unbranded desire.
Email address: *******@gmail.com
Server address: m.google.com
Domain: google.com
username: *******gmail.com
CHECKED - This server requires SSL
In my account sync settings I'm syncing MAIL + Calendar.
Just for the record, I'm not using a task killer, which could possibly interfere?
Click to expand...
Click to collapse
work great for me. Thanks a ton

[Q] Hotmail

Hey guys,
Anyone knows how to sync hotmail with the DHD email app? cuz when i delete mails from the DHD app, it doesn't touch the mail on Hotmail.
Thanks alot.
When you set up account use the following settings:
Type: Microsoft Exchange ActiveSync
Username: [email protected]
Password: yourpassword
Server: m.hotmail.com
Use SSL: Yes
That will sync fully with Hotmail including contacts/calandar (optional).
sorry but i think i did something wrong cause it din work. after setting up, i tried to delete a message from the mail app. however it did not delete from hotmail. after i delete via the mail app, i get a new email notification about the email i just deleted. sorry for the trouble but can i get more specific instructions? and how to delete the old account?
Thanks in advance.
Hi, I've just given this a try and I can get my hotmail account up, however a couple of things don't seem to be working correctly or differently from the pop settings I previously used for Hotmail:
1) Every time I open my email the screen is blank, it then populates the emails, it does this every time I go back in, it appears like it's re-downloading them, but I'm not 100% sure, when using the pop settings you enter email and the previously sync'd emails are still there.
2) the account keeps re-syncing even though I have the 15 minute option set up rather than the push email (I'll try this option later). Every time it re-syncs it blanks the inbox and re-populates it.
3) once re-populated I can read and delete emails, however after a few seconds (maybe a minute) it re-syncs and all emails are unread, and any deleted emails re-appear.
the settings i'm using are:
Microsoft exchange activesync,
email address: [email protected]
Server address: m.hotmail.com
Username: [email protected] <-- this defaulted to just X, I had to enter the @hotmail.com for it to work
Password, and left a tick in the "this server requires an encrypted SSL connection" box.
There was a box for Domain, but I left this blank.
I'll give push email a try and write again once I have.
I've just tried the push option, and it works a treat!
None of that re-syncing, and my inbox isn't blank / require re-downloading every time I go into my mail.
Deleting emails on my phone now deletes them from my hotmail inbox as well!
Thanks for finding the settings!
Hope this works as well for other people.
Grim
Push is the same as putting it on manual in the update schedule right? Trying to do the same on my live account as the i just noticed that new e-mails that i have read via my laptop are being sent to my phone as unread.
Username: [email protected]
Password: yourpassword
Server: pop3.live.com
Use SSL: Yes
grimbola said:
I've just tried the push option, and it works a treat!
None of that re-syncing, and my inbox isn't blank / require re-downloading every time I go into my mail.
Deleting emails on my phone now deletes them from my hotmail inbox as well!
Thanks for finding the settings!
Hope this works as well for other people.
Grim
Click to expand...
Click to collapse
Got same problem you had! Wich 'push option' did you tricker? Where can i find it?
I gave up trying to get Hotmail to play nice ages ago.
I just use Gmail to pickup my pop Hotmail.
Keeps it simple and it works.. ^_^

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