Man, i am sooo royally pissed off. ill try to shorten this story on what happened. Ok. im on the internet earlier in the day with no problem. then a storm rolled thru here and seemed to knock out my data service. i couldnt connect to internet at all. In WM and in Android. i was booting into Android when i realized data had went out. after doing all i could do, wit no success, i called customer service.
they kept sending me in damn circles, asking questions that has nuthn to do with the problem. so after goin in circles and talkin to this person and that person, they finally realize that they r stupid and transfer me to a tech person. we trouble shoot. still no internet wrkn. damn.. so they said last resort is to take my sim card out and put it in another AT&T phone. this is to determine if its a service problem or a device problem. well i put my sim card in my girl phone and it loads up her internet wit no prob. aint dat a beootch. ok. so the tech lady says its a device problem and transfer me to Warranty, since im still covered.
im like, how n da hell can it be a device problem. i was just using it fine. only thing wrong is my internet not connecting. my voice calls and txts wrks fine. nothing happened to this device in that short period of time to make me think the device broke somehow. Anyways, they said they going to send me a "refurbished" phone and she read the conditions. REDDDD FLAGGGG...lol u shoulda seen the look on my face. lmao she started askin me all sorts of questions like did i drop the phone, any scratches, any water damage, had me check water marker..lol..
i was getting worried they gonna find a reason to void me. i said i had some light scratches/abrasions. she saiD, ONCE I SEND MY PHONE BACK IN, IF ITS DETERMINED THAT I VOIDED MY WARRANTY BY DEEP SCRATCHES OR WHATEVER, THEY GONNA CHARGE MY ACCOUNT $370. DAMNNNN and for a damn refurbished phone at that...i was soooo mad...im like ok...send me da damn thing then. priority mail . 2 days at most. once i get that send my phone in. ok..thats done and we hang up.
Now im worried from scratches and from all the tweaks ive done to this phone. i easily have plenty of reasons they could try to void me. i have wayy too many system tweaks and Android, which they would discover. i cannot afford some b.s. processing charge of $370, if its determined i voided warranty. she said deep knicks or scratches would void it. im like for dat damn much, id rather juss buy a new phone. not pay that much for a refurb one..lmfao
ok...so im thinkn n still pissed my internet not wrkn. I really start thinkn. i remembered i had the high speed internet tweak(hspda) enabled on windows mobile. and guess what......
After i disabled it, soft reset, and started back up, NOW MY (!()_ing internet is wrkn. after all these hours and talkin with customer service and techs. i cant believe da ish..lol i think something messed up my tweak. so disabling it puts my phone back to standard 3g. which in turn allows my internet to wrk properly again...FIGURESS.
now i gotta call these damn people back and stop the refurb phone from being shipped. they not gonna get me for all that $$$ i juss had a really bad feeling when she said i had to send my phone in..
srry if this seems long as hell, i had to vent....i was soooooooo pissed off. this is my only internet connection at the moment. whether its mobile or im tethering. she slmost got me on dat one..lol she was like what u say, u tether? im like , oh lord, i done let the beans out now..lmao so now im bout to get off this net n call the people back and tell them to cancel it. I WAS THE TECH PERSON TO FIGURE OUT THE PROBLEM IN THE END. i juss wished i wouldve thought to disable the high speed tweak first. i didnt think that mattered cuz it wrkd perfectly b4. those tech people at at&t dont know jack squat..lol
man...im tired...thnk u for reading/listening. i had to vent. problem amd situation SOLVED BY ME IN THE END. now im off to callin them back to cancel that package they gonna send.. AT&T, u not gonna het me for almost $400..lol ****..id buy an ipad or some tablet for that..lol goodnight people, if im not too tired, ya might catch me on Android finally. dayuumm. i was supposed to be booted in Androidd since like 5p.m. or so. its now 12:06a.m. godaaaayyuuummm im like 7hrs late..lmao better late than never.
I feel you man. Here is my story with ****-T&T:
http://forum.xda-developers.com/showthread.php?t=693971
I hope they don't hassle me if I decide to get my Tilt replaced through insurance. It's old and dinged up and custom romed.
Re: I just went thru some Royal b.s. wit at&t customer service/tech/warranty. all 3
I feel you man. Here is my story with ****-T&T:
http://forum.xda-developers.com/showthread.php?t=693971
I hope they don't hassle me if I decide to get my Tilt replaced through insurance. It's old and dinged up and custom romed.
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Click to collapse
YOU definitely need to put stock rom bck in. A Custom rom or flashed device is a guareenteed void. They be trying to look for anything to void. That's messed up.
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Sent from my AOSP on XDANDROID MSM
AT&T...ha, I got lots of bad stories with their 611 that I should write a book with them!
Did I felt it was fair for them to replace my Treo 600 with a brand new 650? Sure, please do, no complain! Did I felt it was fair for them to replace Treo 680 I bought without contract with a refur one? I was pissed. Was I any happy when they replaced my Tilt with another Refur one that I once again bought it at full retail? Grrr...what's the point? No need to kill any more brain cell since that's how they have been for years and the last refur I got didn't look anything like a refur anyway. Gosh, I missed those days when you could walk into a Co Owned store and get a brand new replacement phone and be on your way!
They asked me the same questions about dropping the phone and etc. They told me they'd charge me if they found out I caused the phone to go nuts. Did I dropped my phone, yes. Was it the main cause for the phone to go nuts? I doubt since the time I dropped the phone to the date I needed any kind of replacement was like months apart. I did clean the phone up real good and hard reset it back to its default stage, but that was all that I did. As long as the water damage label didn't change colour, I'd think you should be fine. Droid wasn't out back in the day when I was using Treo or the Tilt, but I did had a lots of apps installed on them and I did used regedit on the Tilt, but they never charged me a bit.
I am glad your internet is back...a few tricks I learned with AT&T 611 is you gotta stand your ground. If they say it's the handset issue but you are getting phone calls and texts thru...guess what, call that a Network Issue and make them work it back. Yours was probably just the tower didn't agree with your phone after the storm and somehow both found their way to work back together. All these years with AT&T, I had signal issue right by my house. I live right next to the city hall and police station. Everytime I call them, instead of telling me they need a Tower by my house, they tried to tell me I had no signal around my house were (yes, WERE) because ...
I live next to the police station, handset issue, my respond was no, if I drive to the other side of the police station but stay within the same distance, I'd have full bar, so don't blame it to the police radio, own up to your network sucks around my house.
Old SIM card. I went to the store and got my SIM replace, called 611 on my way home...heehee, call dropped right when I got near my house.
Using the $15 internet plan on the Tilt. how is that gonna affect my phone call? You wanna tell me I need the darn internet in order to make phone calls? And how come my Tilt runs on HSDPA when I stand in just about anywhere in Downtown Los Angeles? Don't tell me it's a data plan issue, build a tower around here!
phone didn't get update because it stayed on all the time, so turn off your phone, take the battery out for about 10 mins and it should fix the problem. Er...correct me if if I am wrong, ok? I am supposed to turn off my phone every now and then so it can update itself? (Yes) Um...so you telling me my phone would update itself if I were to shut it down and take the battery out? (yes) I am sorry, you gonna have to explain to me a bit more cause I'd imagine electronic stop working the moment when the power source disappear! So you telling me your computer would update itself if you shut it off tonight when you leave even if AT&T IT Dept told you not to? (Err...sir, I am gonna have to transfer you to the tech dept to troubleshot your phone) LOL I thought so!
The material of the house I am in. Hey numb nut (on the inside!) Didn't I just told you I have problems making phone calls within two blocks from my house? I think that's a clue that I have problems even OUTSIDE OF MY HOUSE SINCE MY HOUSE IS NOT AS BIG AS TWO CITY BLOCKS!
handset issue. Really? Funny, I had stick my SIM Card into Treo 650, 680, Blackjack, Old LG AT&T locked phone (Green Screen!!!), unlocked quad bands, unlocked tri bands and guess what? Same issue! Either can't make calls or drop calls or breaking up during calls! Build a tower!
my fingers were blocked the ant. Oh gosh, get me the manager!
Seriously, I had a lot of horrible stories with AT&T, I was with them ever since Pac Bell! I finally got to the point to say Fewest drop calls, yes, only if you can make the call first!
Don't let them blame you. If you run into the same kind of problem again, check other AT&T phones you can get your hands on. And if you can make calls and texts, chance for it being handset issue or SIM issue is slim to none, at least speaking from my experience.
Another little trick I learned was to call and flat out say I want to cancel my account. From all these years with them, they never once said "OK, done." They always always do their best to listen to my problems and then try to do something to make me stays. I had the "1st Incoming Minute" for free on every bill; Early Night and Wkend for free as long as I don't cancel; one free month; get to keep my $15 internet plan for as long as I keep my account open. Took me two weeks to actually cancel my account with them and during that two weeks, they even called me to follow up with my issue. When I finally left them, my bill was like 100 bucks a months with 1500 day time, 5000 night and weekend, over 15,000 (yes, you read that right) mins rolled over, first incoming mins free, early night and weekend for free, $15 internet plan on a Smartphone, free insurance...
Good luck with AT&T, just learn to laugh at the things they tell ya since even their tech dept thinks those over at the 611 are idiots! And if they already sent the refur out, I think you'd be fine if you call them first, get to a manager or supervisor and write down that person's name, get them to promise you are not going to be charge for that phone since you they know what they sent you by the IMEI number and send it back with that UPS or FedEx label. And if they end up charging ya, call them back and demand to talk to no one else but that one supervisor you spoke to.
SORRY for this rather long reply
y, i waseah, im feeling both of yall's story. i can definitely relate. lmao we had called them back last night to try to cancel, but they said already processed. so when we get the device they ship, either refuse package or ship it back to them. ok. plus we got them to refund the $12 dollar fee for using priority mail or fed ex.
this the Real kicker though, although i got internet wrkn again, somethin aint right. i can tell n feel it. now, i have the 3g symbol up there. i had to disable my hspda/hsupa to get internet wrkn. i got that high speed fix thru the tilt 2 Data fix. ok. now thats diabled, internet wrkn. should be no complaints, right? Nooooo thru various methods of testing the network speed, im not getting 3g speeds although it shows im on it or using it. i know by using opera mini or skyfire, i wont get true results. so i use opera mobile 10 and explorer. opera mobile shows me at a measley 57kbps....OMFG..what....it always at least showed me at edge speeds or greater b4. even when i boot into Android and use their speedtest.net app, same b.s. results. damn, i cant win..lol
So anyways, i start thinkn if that data fix is messing something up. so i uninstall it. soft reset. fire her back up. now, theoritically, it should be back to stock network settings or speed. i check the advanced connection settings and see it was back to stock. ok. i run more speed tests. i get the same results. i couldnt believe it. so i know it wasnt the data fix cab messing it up now. i reinstall it. enable the hspda/hsupa. then soft reset. internet will not wrk now with it enabled. i disable it, internet wrks, but at ****ty speeds. lol so i dont know what the hell the deal is. it shows the big 3g icon and little one above the bars but im not getting that speed. let me tell u, b4 yesterday, i was normally pulling anywhere from 1000+kbps to 3000kbps. thats 1 mb to 3mb download speeds. NOW, im only pulling like 57kbps or .57mb download speed. how the hell is that possible now. lol i even check other settings to make sure everything still the same. like in windows media, if u press menu, then options, it allows u to pick the connection speeds or whateva and some other things that have check boxes by them. its all still the same like i had it b4. so i dont know, Something definitely is not right. im at a loss for words and tired of stressn about this. if this dont get fixed soon, im pretty positive me n my woman gonna drop At&T like a bad habit. this dont make no sense. oh well, im glad to have intenet bck, even if sloww. any internet speeds is better than none..lol but im not gnna let this slide for to long. probaly in a few days or so, ima call them back and DEMAND they check the network. cuz although im getting internet and 3g symbol shows, it not a true reading. im at like dial up modem speeds..WHAT A CLASSIC FAIL FOR AT&T. now i have a horry story to tell...lmfao
its official....AT&T done dropped the ball n %$&^ed up. Im tethered to computer now. I went to speedtest.net to check my speed. Im using the google chrome browser. Do u know what it shows my download speed at?
0.03mb what part of the game is that? b4 yesterday, i had on avg. 1-3mb speeds. Now im at 0.03mb Thats not gonna cut it. Even here on this forum now, pages takin forever to load up. I am sooo not used to these slow ass speeds. I guess ive been spoiled lately on the high speed.
We gonna call them again soon after i cool off about it. So they can be more helpful. cuz i know ima cuss them out. ive been with them for too long to have to settle for this kind of service or performance. My woman tired of them also. She been with at&t even longer than me. I used to be on sprint. like a decade ago. lol damn im feelin old n im not. i switched from sprint back then cuz i was constantly going over my minutes. No matter how i upgraded the plan, i would go over n always be an extra $200-$300 dollars on top of my bill. I couldnt have that plus back then they didnt have an unlimited plan. Sprint, i might be coming back to yall. Now they have an unlimited plan, and some decent phones. The prices are better also. Ive been on my old cingular plan still. i never switched to a new at&t plan.
Now i hope the Dell Streak will work on sprint also. Its supposed to work on any network, but i want proof. lol if it doesnt, then i guess ima opt for the new EVO 4g. which is a great second choice. i dont know, im trying not to be pissed off about this anymore but its hard. Especially since i use my device so much for everything. Its my only source of internet connection. If i cant tether, i cant get on the net. they always throwing monkey wrenches in the game.
This is more than juss a One time Bad experience. Its completely unacceptable. Especially if im paying $49.99 on top of my bill for the premium unlimited data service. Now my Data aint worth |||#$#..lol u know what i wanted to say. sorry for the slip ups n language. I know younger folks be surfing this site also. So AT&T, YOU REALLY MESSED UP WITH THIS CUSTOMER. I pay too much on my bill to deal with this. They should be on their hands and knees trying to solve my problem and any other persons problem. id have to say that once Iphone came to at&t, they went downhill. point blank. now ima press submit reply, which will take like forever to process thru....dayyyuummm...this definitely gonna cut back my posting. lmfao im so impatient when it comes to the net.
Has anyone else had this issue, that although ur device is showing you in 3g, the speeds arent matching up? 3g speed supposed to be 1mb or better. now, although it shows 3g, my download speed is .57mb from my phone and 0.03mb tethered to computer. I feel like throwing my phone against the wall.
HTC listen to complaints
HTC is better than ATT. I had a problem with my Tilt 2 a few months ago and ATT would not fix it. The screen got a watery look under it. I think the display was leaking. I call ATT and HTC and they said it was damage that I had caused and was not cover. I got pissed because the phone was only a few months old. So a few day later HTC sent me a email requesting my feed back from the recent tech call I made. Well I put a very bad responsed and explained how I felt like the phone was defective and should be covered under warranty. One week later a HTC rep called and informed me that she regret I was have problems with my phone and was the tech I talk to rude or not helpful. Then she told me that my phone was damaged by use but HTC was going to fix it for free if I payed for shipping to a repair shop. I sent in they fixed and happy ending! I did drop my phone which caused the leaky display. I feel a cell phone should be able to take a few drops. I love my Tilt 2 but feel I have baby it all the time. I love my Tilt 2 more with a cooked leo rom that works better than the factory rom.
FLASHZ06 said:
HTC is better than ATT. I had a problem with my Tilt 2 a few months ago and ATT would not fix it. The screen got a watery look under it. I think the display was leaking. I call ATT and HTC and they said it was damage that I had caused and was not cover. I got pissed because the phone was only a few months old. So a few day later HTC sent me a email requesting my feed back from the recent tech call I made. Well I put a very bad responsed and explained how I felt like the phone was defective and should be covered under warranty. One week later a HTC rep called and informed me that she regret I was have problems with my phone and was the tech I talk to rude or not helpful. Then she told me that my phone was damaged by use but HTC was going to fix it for free if I payed for shipping to a repair shop. I sent in they fixed and happy ending! I did drop my phone which caused the leaky display. I feel a cell phone should be able to take a few drops. I love my Tilt 2 but feel I have baby it all the time. I love my Tilt 2 more with a cooked leo rom that works better than the factory rom.
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thanks for that insight. Although, im not sure what HTC can do about my data other than sending me a new device. i might try that after i call at&t again in a few days. especially if the problem doesnt get fixed. glad it wrked out for ya though. warranty told me any "Deep Scratches" will result in Voided warranty. she said if u can run ur fingernail across the scratch and it gets stuck, then its a deep one. come on now..lol thats juss a matter of opinion. i cant risk them adding that $370 dollar processing charge to my bill. which will in turn probaly cut my service off since itll go over the limit..with that and my phone bill. At&T=FAIL at the moment, im so used to fixing tech issues or problems myself. At&t, i cant fix ur cell towers for u, especially for free.
I was kinda amazed at how much more i knew about my device than the customer service or tech person. i told the tech i was testing the internet with opera mini 5, opera mobile 10, and Skyfire. She about had an Orgasm, n was about to ask me how to do all that, but she caught herself and said we need to get back to ur problem. Gimme a break..lol i think i might need to be a tech. They couldnt even get my internet back workin. I had to figure it out in the end. They supposed to have high powered computers and stuff to read data from the phone and stuff. They supposed to be the ones to figure out my problem with their device. Not the other way around. I might honestly look into trying to switch jobs to becoming a trouble shooter or tech, since thats what it seems im very good at. even my woman, with her masters in computer field, i know more than her when it comes to hardware or mobile devices. She be asking me to fix stuff on her computer. Im like, damn, u need to give me ur degree then...lol its all good. shes just more in the software engineering/information system most of my knowledge is hands on experience thru trial and error. I have some Computer Science under my belt, but i never finished at Old Dominion University. Time to go back and finish.
My internet speeds have picked up again. Only seems to do it in Android though. I still cant enable my high speed data fix. When i do, the internet wont work at all. It did b4 the incident. The Fed Ex guy juss came to the door with the package. I refused it, so they can ship that refurbished phone right back..lmao so slowly but surely, my internet speeds are getting better but theres still something funny about all of it. Especially now that i cant enable the high speed data fix that enables HSPDA/HSUPA. hmmmm
i've had the same issue with the high speed data tweak as well. happened to me 3 times. It would increase my internet speed for a day or so then nothing.
theres one registry edit you have to revert to get data back. forgot which one it is. I'm thinking the network is seeing it as an error and kind of blacklisting your device, but thats just a guess.
Also i've turned in phones under warranty and they ask you if it has any scratches that will get caugh on your fingernail. I did and was as frustrated as you, but my device was bricked so i sent it in anyway and was never charged.
Next time you have an issue with your device and it really does need to be replaced, go to a device support center, they'll change it on the spot and tell you right there if your device is gonna be rejected.
ATT gave me the same crap about my daughter's phones. 9 months old, still under warranty, but it has scratches. I argued that a phone couldn't make it through 12 months without some scratches and that their warranty was BS and I was very unhappy. I told them that the next time I renew I'm changing companies. She put me on hold to talk to a "supervisor" who then "Waived" the possible charges in case of scratches.
Related
ok. i have had a tilt, fuze, and tilt 2 now through att over the past 22 months and i dont mean to sound like a man in a tinfoil hat but are they purposely killing our phones? follow me here... i had 2 devices on verizon in 2 years and they were completely stock and worked until the end of my contract,the only reason i had 2 was i broke the first and they replaced it with a newer one through the insurance program. i came to att for the tilt. for the first few months it was awesome, then it all went to crud.reloads wouldnt help. started warranty exchanging til i was blue in the face, about 5 devices, each replacement came back with the exact same problems the original one took months to develop. they swapped me for a fuze. same story, worked flawlessly for a couple months. even running hacked roms and registry edits... then it all went south. started the exchange game. 7 fuzes later they again offered me the one time upgrade for the second time.... alas the tilt 2. incredible phone... ran cooked roms and reg edits without a problem. all my apps never had any issues. then it all started. played the reload game.. nothing seemed to help. around the same time my girlfriends tilt 2 and her dads started with the exact same issues as mine and hers was stock, his was modded. coincidence? now. im playing the warranty exchange game again. and this time there have been 2 insurance phones thrown in the mix , 1 fell down a ladder, one didnt survive my frustration with att. 8 phones later. thursday i open a box with a brand new tilt 2. boot it up. load my minimal requirements to make me happy and out of the gate it has the same issues!!!!!! dropped call, screen orientation issues, lock up constantly, txt message issues, audio issues, bluetooth issues... you name it! its been upgraded to latest software. theres nothing left to tweak on it. att's advice to me was" you are eligible for an upgrade, u should switch to the iphone" im sorry but i have no use for that thing, this is their only current winmo buisness class phone with a keyboard for my fat fingers and it DOESNT WORK! internet is USELESS. is this their way of forcing us to upgrade or do i need to adjust my tin foil hat so the aliens cant read my mind? dont wanna sound like a nut but somethings up. my new non refurbished replacement should be here monday or tuesday. i don't even know if its worth opening the box. this has me ready to pull the plug on att and switch to evo.
Am I getting you right, 20 phones in 22 months?
All I can think is, EXTREMELY bad run on luck on phones. I got the original Tilt at launch and used it (2 years) until the Tilt2 launched, and have had that handset since. Both work perfectly. In fact, I still use the old Tilt as a "backup" once in a while (loaned it to a co-worker a couple times this year when he needed a phone that would roam in Japan).
Mydixiwrecked00 said:
ok. i have had a tilt, fuze, and tilt 2 now through att over the past 22 months and i dont mean to sound like a man in a tinfoil hat but are they purposely killing our phones? follow me here... i had 2 devices on verizon in 2 years and they were completely stock and worked until the end of my contract,the only reason i had 2 was i broke the first and they replaced it with a newer one through the insurance program. i came to att for the tilt. for the first few months it was awesome, then it all went to crud.reloads wouldnt help. started warranty exchanging til i was blue in the face, about 5 devices, each replacement came back with the exact same problems the original one took months to develop. they swapped me for a fuze. same story, worked flawlessly for a couple months. even running hacked roms and registry edits... then it all went south. started the exchange game. 7 fuzes later they again offered me the one time upgrade for the second time.... alas the tilt 2. incredible phone... ran cooked roms and reg edits without a problem. all my apps never had any issues. then it all started. played the reload game.. nothing seemed to help. around the same time my girlfriends tilt 2 and her dads started with the exact same issues as mine and hers was stock, his was modded. coincidence? now. im playing the warranty exchange game again. and this time there have been 2 insurance phones thrown in the mix , 1 fell down a ladder, one didnt survive my frustration with att. 8 phones later. thursday i open a box with a brand new tilt 2. boot it up. load my minimal requirements to make me happy and out of the gate it has the same issues!!!!!! dropped call, screen orientation issues, lock up constantly, txt message issues, audio issues, bluetooth issues... you name it! its been upgraded to latest software. theres nothing left to tweak on it. att's advice to me was" you are eligible for an upgrade, u should switch to the iphone" im sorry but i have no use for that thing, this is their only current winmo buisness class phone with a keyboard for my fat fingers and it DOESNT WORK! internet is USELESS. is this their way of forcing us to upgrade or do i need to adjust my tin foil hat so the aliens cant read my mind? dont wanna sound like a nut but somethings up. my new non refurbished replacement should be here monday or tuesday. i don't even know if its worth opening the box. this has me ready to pull the plug on att and switch to evo.
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Click to collapse
I went
First off, let me start with. you should flash the new radio that is out, in my signature. Second. You should try a custom rom. as it makes this phone way worth it. The bluetooth. There is a cab out there, i will link it, that will help u with that, and also loudness of speaker, incalling, and your mic for outcalling.
These are not my cabs. i in no way take credit for them. i just found them.
My TP2 has been pissing me off lately too. Ive only had it for about 7 months, I dont have it loaded with apps, in fact there are only about 10 I use regularly and it is the stock ROM. I frequently have to do soft resets because it freezes, it takes forever to load apps, messages, just about anything takes 30 seconds or more sometimes.. when i use the retarded headphone attachment with a charger plugged in it when i play music it constantly goes to voice connect even when i have VC turned off. I recently got a free iPhone 3g cus my dad got the new i4 and I've been thinking about using it instead. If I can find comparable programs on the iphone like WMWiFiRouter and scilors groovemobile i will def. switch to the 3g.
I am on my 5th touch pro 2 from t-mobile, due to a power issue and the leaky screen. That said, after turning off manila (I hate that ****) and using a few today plugins, it works beautifully.
What really helped: overclocking it. I have it set up to be dynamic, so it clocks back when the screen is off, but good lord, did it make a difference. Using the phone, what used to be an exercise in patience is now quite enjoyable. Everything happens almost immediately, my battery still lasts me 1-2 days, and very little weirdness.
That said, I've always had the habit of just rebooting my phone whenever I plug it in to charge. No idea why, but I've never had any stability/functionality problems with my phones. They've just sometimes turned off when sliding them closed, hence the 5the phone.
Wow sounds like the gsm users are having a lot of issues lol. I'm still on my original tp2/sprint, going on 9 months now. Never had any major issues with it. Rarely do I drop a call. Have never upgraded radios. Hardware has all remained functional, and with an overclock this phone is great. Probably my favorite winmo device.
Sent from my Neopeek-Froyorider RC2 using XDA App
Man this is my 1st time reading threads from general part of forum and it's hilarious.
Alright, new phone is here. I will be reloading it tomorrow night. Lets see what happens.
mangomango said:
Wow sounds like the gsm users are having a lot of issues lol. I'm still on my original tp2/sprint, going on 9 months now. Never had any major issues with it. Rarely do I drop a call. Have never upgraded radios. Hardware has all remained functional, and with an overclock this phone is great. Probably my favorite winmo device.
Sent from my Neopeek-Froyorider RC2 using XDA App
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Ya and now I'm with Sprint . And I hope there's no going back. They destroy HTC phones, by changing them to there specifics . Bs .... 6 years in prison with ATT, is like bubba taking Ye lunch daily...
Sent from my PG86100 using XDA Premium App
The problem is when I receive text messages from any network, the time stamp is messed up and shows up two minutes in the future (see picture below). I have done a complete hard reset about five times, tried all different software updates, went completely back to stock (unrooted), tried AOSP roms, tried Gingerbread roms, tried Sense roms with AOSP mms.apk, and whatever I try I cannot get rid of this bug. It causes all my text messages to be scrambled and not in order. I use this phone 90% of the time for texting. It's how I handle most of my business. I called Sprint and ended up getting up to their advanced tech support where they simply did a provisioning reset (completely unactivated and activated again) and after that they said there is nothing they can do. So I took it into the remedial Sprint tech in my local Sprint store (don't have enough time to travel 2 hours to get to a corporate store), and they did another master hard reset where they completely reloaded the software (I guess). Still not fixed. I am outside of my 30 days so i cannot do a swap. I cannot send my phone in to HTC because I simply cannot live without a phone for 2 weeks, and I don't have a backup. I've done all types of searching on google and the only thing I could find was about 6 months ago people were having this problem but the times were delayed by an hour or two. The texts are not delayed they show up on time, they just have the wrong time stamp. It has to be something with the network and not the software. My immediate suspicion is that is has something to do with my MMS provisioning to the network but I really don't know how to look into this.
This is probably one of the weirdest problems you will ever see. The picture at the bottom shows the right time in the corner but look at the time on my last incoming text. Off by two minutes in the future. Can anybody offer my some advice I am up for anything. I can also post or send anybody anything. I need this fixed but I just can't deal with Sprint anymore. I realized they are a business but if they support a faulty product, they should fix it without taking anything away from their customers. I always feel like Sprint is trying to take something away from their customers. Oh also one of the Sprint techs said the EVo would not get an official gingerbread update because Sprint wants to push other phones.........most likely a fib but who knows....sounds like Sprint and HTC. Anyways
Just a thought, what if those texts really are coming from the future? I mean for all you know you are caught in some sort of weird time vortex thing that distorts your perception of time, making it seem like you are in the present when actually you are two minutes behind everybody else. That would make any text coming in to you be from 2 minutes in the future. I know this sounds far fetched but I wouldn't discount it as a possibility.
This is a bug in android. Search the market for sms time fix and see if that helps.
Usually it's off by hours and not minutes though. There is also a setting somewhere that will let you use the local time instead of network time but I don't remember where it is at. You could also try disabling roaming, I keep mine locked to Sprint's network and never lose a signal.
Never heard of this fix, but I got the same bug. I just installed chomp sms, works perfect now.
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Try CM7. Perhaps the bug was fixed in Gingerbread (2.3.1)
I tired gingerbread....and the funny thing is this only happens to some phones because my roomate has an evo right now and it does not do any of this....so it is not a problem with android......it has to be the Sprint servers or something. I'm on fully stock right now (no root). I tired gingerbread (CM7) and it didn't help anything. I'm taking my phone back into Sprint today but this time I'm going to give them hell. I payed 350 dollars for this phone I will not settle for "Oh, well we can't do anything about it." You shouldn't have to install anything extra on your phone. I tried that SMS fix but the funny thing is, it messes everything up because my Sprint texts are fine but my verizon and att are all futuristic. And no I am not in some weird wormhole or time continuum the phone is just messed up. It happens with electronics but there is usually this thing called a warranty that allows for direct replacement and for some reason cell phone companies have avoided this whole customer based process. I'll get back in about an hour.
Alright went to my local Sprint Repair Center and they could do absolutely nothing. However I did have the manager push through a priority claim ticket to the network engineers and hopefully, and I do mean hopefully, they call me back. Apparently the last few times I've called they told me they started a ticket, and actually didn't. I think they think I was telling them a lie or something. The manager there was actually extremely helpful and told me he would make sure I get a new phone if this doesn't work. If anybody has any other suggestions please let me know.
I'm curious if this would fix it...
Go to your time options. Settings-Date/Time If automatic is ticked, untick it. If its not, tick it. I would think the bug is caused when a text is sent with a timestamp via the network, at lets say 6:00 but your phone is registered as 5:58. Your timestamp would get all different kinds of backwards in your text app. I'm not sure if time on a phone would be on a BIOS chip like a computer, but it would make sense that your phone is just simply registering the time wrong. If you check/uncheck that and it still does it, simply hard-set the time two minutes ahead.
Recently I've started having the same exact problem, except I have the Samsung Epic. Called customer support once and they "reset messaging" which didn't help at all. Installing any third-party messaging apps haven't helped, and neither has switching between local and network-provided time. Also, its random, so most incoming messages are messed up, but some are actually correct.
I'll try manually setting the time ahead two minutes and bugging some people to text me.
Edit: No luck, with the time set ahead two minutes, incoming timestamps are two minutes ahead of the new setting as well.
av91 said:
Recently I've started having the same exact problem, except I have the Samsung Epic. Called customer support once and they "reset messaging" which didn't help at all. Installing any third-party messaging apps haven't helped, and neither has switching between local and network-provided time. Also, its random, so most incoming messages are messed up, but some are actually correct.
I'll try manually setting the time ahead two minutes and bugging some people to text me.
Edit: No luck, with the time set ahead two minutes, incoming timestamps are two minutes ahead of the new setting as well.
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Please call technical support and get everything into the Sprint system. Ask them to push it to a network engineer. I have to wait until one of them get a hold of me but they may end up just replacing the phone. I'm glad to hear that other people are having the problem also. Also an update, it is text messages from all networks that do this, including Sprint. I will keep this thread updated because I need to get this problem solved. At this point, I don't think there is anything left for me to do from the user end. I just have to wait for Sprint to get it all figured out. I do have insurance and they said they might just put in a request for a new one at no cost to me......also sounds like bs because I thought you had to pay a 100$ deductible no matter what. The Sprint tech said you don't have to pay for the deductible if its a software or network issue and there is no screen crack or water damage. My EVO is in perfect condition but the software doesn't work. Hopefully they will give me a reconditioned one that actually works.
This is a Sprint network problem. Various sprint phones (not just Androids) are notorious for this type of behavior (wrong time stamps, messages out of order, delay in receiving and sending messages, etc etc). It's very frustrating indeed.
For the time being, try using one of the SMS apps on the market like Handcent or ChompSMS. You may still get incorrect time stamps from time to time, but your messages will arrive/send in order.
twoslo said:
This is a Sprint network problem. Various sprint phones (not just Androids) are notorious for this type of behavior (wrong time stamps, messages out of order, delay in receiving and sending messages, etc etc). It's very frustrating indeed.
For the time being, try using one of the SMS apps on the market like Handcent or ChompSMS. You may still get incorrect time stamps from time to time, but your messages will arrive/send in order.
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I appreciate the response but I really don't like using aftermarket apps that don't go along with the theme of the phone. I'm real OCD like that. I don't even like apps that have free next to their name. If you pay 350$ for a piece of electronics, everything should work on it, including software and hardware. The sprint engineers need to get this figured out. This is unacceptable. The amount of money they are getting from their customers is ridiculous so why can't everything work. I realize their stock has taken a murdering but you have to keep your customers happy, that's number one. Anyways, I'm waiting too hear from Sprint but they said 72 hours not including the weekend so If I don't hear from them by next Tuesday, they will be getting a nasty call.
Exact same problem!
It has been driving me crazy. I will receive a text at 9:05, respond to it, and it will say it's 1-2 minutes earlier.
Another thing: we have four Sprint phones in the house. If we're all looking at them at the same time, they don't all say the same time. So, I tend to think that the time that shows when I receive a text is actually the time the sender's phone says. (Is that confusing enough for you?) Could that be the difference?
It only started recently, probably when I updated my phone last month.
This happens randomly on my Evo. Certain people I'm texting with, the time stamps will be out of whack, ranging from 2 minutes off, to over an hour off. My time stamp is always accurate, it's just the other person's that is inaccurate. I can be texting with a different person, at the same time, and the other thread will be perfectly normal. It's annoying. My phone also thought it was somewhere in Amsterdam (i wish i was there with it too) for a few hours, and nothing I tried would get it to show my actual location. I attribute all of this to google issues, and not actual problems with the phone.
k2buckley said:
This happens randomly on my Evo. Certain people I'm texting with, the time stamps will be out of whack, ranging from 2 minutes off, to over an hour off. My time stamp is always accurate, it's just the other person's that is inaccurate. I can be texting with a different person, at the same time, and the other thread will be perfectly normal. It's annoying. My phone also thought it was somewhere in Amsterdam (i wish i was there with it too) for a few hours, and nothing I tried would get it to show my actual location. I attribute all of this to google issues, and not actual problems with the phone.
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Alright still not fixed as of Monday....I have one more day until I can call Sprint and give them hell which I love...not....but anyways I've been doing some testing on when actually the time stamp is off. The time stamp is off from any network including Sprint only when the phone is asleep (or the screen is off). Then the time stamp comes in 2-3 minutes in the future. When my phone is on everything comes in fine and one time and all the time stamps are good. It seems like when the phone is asleep its grabbing things from the network 2 min ahead for some reason.
Alrigth just an update on the situation.....called Sprint back they said they had no recollection of my callings the last couple of days....completely unacceptable. Anyways I got real nasty with them and got sent up to retentions (I told them the iphone for verizon looks really good right now.) Walked all over the retentions people and they said just go to a store and get a warranty swap (since I pay the 7 dollars a month or whatever.) I went to the local store (Lafayette, IN 47909) and they said that I was the first one with this problem but not the last. Apparently right after I left the store the first time I went, about 10 to 15 people came in right after that with the same problem. The manager at the store finally got a technician ticket in and apparently the problem has reached a ton of people all the way down to Indianapolis. Even some of the workers at the store are having problems with their EVOs and Epics. The explanation I got was it has to do with android and the text messaging server within the Sprint Network. If anyone else is having this problem...PLEASE CALL SPRINT AND ***** TO THEM. They need to fix this as soon as possible but they won't recognize it as THEIR problem unless a bunch of people call in about it. It should be getting fixed but I will check back on Friday.
I noticed this same problem on mine. Looks like I'll be calling Sprint tonight and stopping by my local store. Maybe I'll just go to Sprint World HQ here in KC and talk to them about it.
pscalett said:
I noticed this same problem on mine. Looks like I'll be calling Sprint tonight and stopping by my local store. Maybe I'll just go to Sprint World HQ here in KC and talk to them about it.
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Please do....I'm wondering if there is a bug in the sms server that is causing this and it is slowly spreading nationwide. I call dibs on pointing this out if this is the case. This was from the mouth of a Sprint Employee. "Sprint will not do anything on an individual level but if the problem spreads to more than enough people, they will jump on it immediately." Now how much people is the real questions? I think the Sprint people thought I was crazy and now they are gonna be like....damn we should have listened to him. It's been going on for about 2 weeks now and I'm hoping it gets fixed before the end of the billing cycle.
Hey OP...as you may have figured by now your not the only one. I get it too. I kind of just let it go since it was minor. Mine also, when someone sends me a pic it goes to the very top of the conversation as opposed to in line with the rest of the texts...again i kind of let it go, but i do understand that we all paid our money, we should have perfection or at least 99.9. Thing is i dont want to swing by sprint and them see warm 2.2!!!! Then i'm really screwed!!!!!!!!!!!!!!!!!!!!!!!
Just do a backup and flash a stock RUU.....sprint needs to know about this..It has nothing to do with our phones but everything to do with their servers and they wont do anything until enough people complain. Anybody in the midwest that is getting text message problems, please call Sprint and complain. Explain to them exactly what is happening and tell them to give you a ticket number and tell them you expect a call within 72 hours. Get you case in so this can be fixed for everybody.
Is there an issue with text messeges taking like YEARs for them to be delivered to a non-sprint device? I have a buddy who has this phone. We were at the bucs game and he was trying to text me a few times. I did not get them until we met back up. I thought it was due to the high congestion of the local tower but it continued through out the day. Anyone else experience this? I was ready to go out and buy this phone until I found out about this. BTW I have VZW.
eakrish said:
Is there an issue with text messeges taking like YEARs for them to be delivered to a non-sprint device? I have a buddy who has this phone. We were at the bucs game and he was trying to text me a few times. I did not get them until we met back up. I thought it was due to the high congestion of the local tower but it continued through out the day. Anyone else experience this? I was ready to go out and buy this phone until I found out about this. BTW I have VZW.
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Just today at work me and a buddy who run different departments were shooting pics back and forth, they appeared on his phone nearly instantly after they officially left mine...I have an ET4G he has a E4GS.
Sometimes that happens. Depending on if you ever got away from that one tower there could have been a message queue a mile long that needed to be processed first..Hell, it could have been your Verizon service. I know that sometimes that same thing happens to me with people on Verizon though that never happens to me with anyone else.
I think just consider it 'random' and feel better about it as there are so many variables that may or may not be involved that it isn't worth worrying about. In my experience in my area with my friends this is not typical at all. That may be completely opposite to you, but, I doubt it. Test more if you want to be sure. I feel confidant that you'll both come up with nearly random in-explainable results...and if the results are so repeated that it's obvious what the problem is I doubt it's that ET4G's send messages slowly.
...though I have been wrong before...
It did happen a few times when I had the Photon also. Maybe its just sprint.... When I had the photon it was between myself and my wifes iPhone on ATT.
I am having issues sending picture mail in the first place due to the data issues on this phone
eakrish said:
Is there an issue with text messeges taking like YEARs for them to be delivered to a non-sprint device? I have a buddy who has this phone. We were at the bucs game and he was trying to text me a few times. I did not get them until we met back up. I thought it was due to the high congestion of the local tower but it continued through out the day. Anyone else experience this? I was ready to go out and buy this phone until I found out about this. BTW I have VZW.
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I surely hope this topic hasn't been made... I don't want to be that guy.
Short and sweet... I'm rooted (that MAY not have anything to do with it)
I got this phone launch day... It worked perfectly. Not saying this is the reason why but as soon as the Iphone 4S was released my phone started failing.. Essentially what it does is give me a fast paced busy signal when I try to make a call. Sometimes I have to attempt to make a car 15 times or more. Of course that is annoying but people also get the same signal when they try to call me. Since I'm in sales that is a huge problem.
I called Sprint, the local store. The lady told me that while OG EVOs were having that issue I was the first SII. She said sprint was currently upgrading (and I read stuff in the news to back that up on a national level).
So after receiving no help from the local store I called the 1800 sprint1 stuffola.. They had me go through the whole ##xxxx## stuff. After doing that and it not fixing the problem they suggested I go to a sprint store and have my phone replaced. Now I, don't want to do that. I really don't want someone else’s phone and I just have this thing.. Where I don't want another phone (even though it will be an SII).
Now, I have an airwave at the house and I have absolutely no problem there. Calls come and go as they please. Which makes me feel like it isn't my phone. Is there anything I can do before I go and replace my baby... I really don't feel like going through the whole unrooting process and getting rid of the triangle before I go in there...
I've done PRL updates so that isn't it.
Not sure, but maybe try flashing the new modem...
Bobby O'S Epic Touch..
I had issues with busy signals and calls not going through also....until I turned off Google voice from my computer. I was using Google voice and groove ip to make calls over wifi and once I turned wifi off my phone was useless. If you aren't using GV then I have no clue lol.
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Odin this
http://forum.xda-developers.com/showthread.php?t=1351761
Be happy
It was google voice!
Thanks a lot for your help guys.
Hey Poppy, want to know what makes your answer that much more freakish... I live in Chambersburg, Pa. I work in Greencastle. Small world. Thanks again.
Glad you figured it out!! Dealing with Sprint exchanges are a pain in the ass... :/
I was going to say there is a root that wont affect your counter or add the yellow triangle.. But it's moot now haha
tuna-83 said:
It was google voice!
Thanks a lot for your help guys.
Hey Poppy, want to know what makes your answer that much more freakish... I live in Chambersburg, Pa. I work in Greencastle. Small world. Thanks again.
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Wow just saw this post after all this time....I worked at Jerr-Dan for almost 3 years. Very small world.
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Hey,
I have had my evo for about a year now, and the poor thing has been through a lot lately just random lock ups and being un responsive and things of that nature, but lately I cant take phone calls with out using headphones because if my speaker volume is at a point when I can hear it my speaker just gets all cracked and jumbled to the point I cant understand the person on the other end.
I was just wondering if anyone had any comments or experience with this before?
I think im going to call sprint tomorrow and see what my choices are since I have tep and hopefully we can work something out before I start the unroot process
Thanks,
Stevo
My brother had it replaced same day at the repair store because they had a couple on hand...
yeah they told me i need to get it replaced which i predicted but my local store does not have the part and wants to just order me another "my 3rd" replacement, so i called sprint hoping they could order one for me but they keep babbling and doing what sprint does best nothing -_-
Try looking around for 3rd party cell phone companies that support sprint. Theres a local one here that repairs them and payed so much per sale/repair from sprint
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Yeah, well the thing is I dont mind getting it replaced and would rather that because this poor evo has been through a beating and if one things going to go I am sure many other things are going to be going soon as well and I pay my extra a month for TEP so i might as well take advantage of it.
Well its unrooted and blah lol
But thanks Ca1ne I figured it was hardware it was just nice hearing it from someone else, compared to the sprint call center who just says oh you have a problem you must take it to your local sprint store and they will fix it for you! lol