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Hi, i don't know if i am starting this thread in the right section, but here goes. I'm sure you very helpful people will assist me if not.
I have an HTC desire branded to Orange UK but i am wanting to flash/debrand it. The problem i am having is this:
Im following the instructions for flashing/debranding the desire on self titled thread on android forums.
In the first step "how to set up adb" I have done everything that it tells me to do on the page on the unlockr.com
But when i open the CMD and type in all the correct commands it says list of devices attached below, but it is just blank, i don't know what it is that im doing wrong, but i must be somewhere? I need this number to make the gold card don't I? Its obviously a problem with the drivers, am i correct in thinking that? so i uninstalled the drivers and HTC sync, and reinstalled them from the HTC site, but still no joy. I then opened the SDK and installed USB driver package, still no luck.
If anyone can think of what might be the problem, could you please help. I am a total n00b when it comes to android, but this process seems far from hard to follow, maybe this is where i am going wrong?
Thanks in advance
DesireableHTC said:
Hi, i don't know if i am starting this thread in the right section, but here goes. I'm sure you very helpful people will assist me if not.
I have an HTC desire branded to Orange UK but i am wanting to flash/debrand it. The problem i am having is this:
Im following the instructions for flashing/debranding the desire on self titled thread on android forums.
In the first step "how to set up adb" I have done everything that it tells me to do on the page on the unlockr.com
But when i open the CMD and type in all the correct commands it says list of devices attached below, but it is just blank, i don't know what it is that im doing wrong, but i must be somewhere? I need this number to make the gold card don't I? Its obviously a problem with the drivers, am i correct in thinking that? so i uninstalled the drivers and HTC sync, and reinstalled them from the HTC site, but still no joy. I then opened the SDK and installed USB driver package, still no luck.
If anyone can think of what might be the problem, could you please help. I am a total n00b when it comes to android, but this process seems far from hard to follow, maybe this is where i am going wrong?
Thanks in advance
Click to expand...
Click to collapse
have you enabled usb debugging in settings/applications/development?
AndroHero said:
have you enabled usb debugging in settings/applications/development?
Click to expand...
Click to collapse
Sorry i knew i would forget something, yes i did/have enabled USB debugging, I'm getting really fed up with this now, do you think its something Orange may have done to prevent me from doing this?
Thanks
have u tried using adb while in recovery also make sure disk drive isnt enabled when ur phone is connected to the pc
AndroHero said:
have u tried using adb while in recovery also make sure disk drive isnt enabled when ur phone is connected to the pc
Click to expand...
Click to collapse
just tried that and no its set to charge only, just been looking at the device manager, and when i checked the properties of "My HTC" i get this message
Windows cannot initialize the device driver for this hardware. (Code 37)
Click 'Check for solutions' to send data about this device to Microsoft and to see if there is a solution available.
Click to expand...
Click to collapse
Would that effect the adb? sorry to be such a n00b, i only want to debrand my desire, its not as if i want to root and start installing different ROMs and stuff....
you downloaded the adb tools to your desktop correct? something like android-sdk/android-sdk/tools/ ?
so cd (change directory) there using command prompt
when you are on the tools:/ directory type in 'adb shell'
you should now be able to write commands in a prompt starting with #
i have taken a screenshot of this done on a mac (it will be slightly different for Windows)
cgrec92 said:
you downloaded the adb tools to your desktop correct? something like android-sdk/android-sdk/tools/ ?
so cd (change directory) there using command prompt
when you are on the tools:/ directory type in 'adb shell'
you should now be able to write commands in a prompt starting with #
i have taken a screenshot of this done on a mac (it will be slightly different for Windows)
Click to expand...
Click to collapse
Sorry mate, just seen this reply.
I cant post links on here, but i followed the instructions on how to set up adb from theunlockr.com They said that SDK should be downloaded and unpacke to the C: drive which i did, if you can have a look at that site you will see what i have done. Im thinking that there is some sort of problem with the drivers somewhere, i checked on my device manager and checked the properties of "My HTC" and it sates "windows cannot initialize the device driver for this software"
are you using windows 7/xp/vista?
seems to me like your drivers did not install correctly.
plug your phone to your computer
go to control panel -> device manager -> find your phone
right click it and go to properties
go to driver and uninstall it
unplug your phone from the computer
restart your computer
plug in your phone again
wait for the driver to re-install.
if that doesnt work try installing htc sync
cgrec92 said:
are you using windows 7/xp/vista?
seems to me like your drivers did not install correctly.
plug your phone to your computer
go to control panel -> device manager -> find your phone
right click it and go to properties
go to driver and uninstall it
unplug your phone from the computer
restart your computer
plug in your phone again
wait for the driver to re-install.
if that doesnt work try installing htc sync
Click to expand...
Click to collapse
I'm on Vista 32 bit, This is what i have come to the conclusion, that its the drivers, i have uninstalled all drivers, HTC sync then reinstalled them plus reinstalled HTC sync, all with the same result, its even come to the point where i am sending an SD card to another person so he can make the gold card for me, just so i can flash the device. I will try what you suggested.
Thanks
A few of you know me already from my thread where I asked a million questions before attempting to install a custom ROM on my new KF. Well, it still went completely south somehow, so here I am.
So, I'm stuck with the stock Kindle Fire logo on the screen, and and can't get it to go anywhere.
Here's what I did:
Downloaded KFU, installed the drivers, plugged in the Kindle,and ran KFU. ADB status online, boot status 4000.....so everything seemed good, from what I've learned. Also looked in Device manager, and it showed up as Android phone, or whatever it's supposed to say. I figure I'm good to go.
My plan is to install TWRP,FFF, and root it, then boot into TWRP, and flash the ROM. The first thing I did(and it seems wrong now) was try to install FFF, instead of TWRP. I think that's the wrong order, but not totally sure if it matters, but it's my assumption that it does.
So, as soon as I sent the command, for some reason, my computer got this blue screen with some message that I didn't have time to read, because it restarted right after. It still said everything looked good, so I tried again to install FFF. I think the "crash" was just coincidental, because it didn't act like that the second time, but whatever.
Anyway.......said it was installing FFF, and then it went to <waiting for device>
I figured ...ok...need to wait.
After about 10 minutes of waiting, I held the power button down until it turned off, then turned it back on, because someone said that's what you should do if this happens. Well, essentially.....since then, I've not seen anything but the Kindle Fire logo on the screen, and it feels like I've tried everything. A forum member spent some time on the phone with me, and we tried everything he knew.....no luck.
At one point, someone told me to uninstall the drivers and reinstall them, which I did, but upon reinstalling them, nothing changed, and the computer no longer even recognizes it being plugged in as a USB device, the drivers don't show now in device manager, even though I told KFU to reinstall them. To me that's weird, and seems like a major problem, because the computer isn't "seeing" the device, but that's mu humble opinion. I'm at a total loss, and would sure appreciate some help bringing this thing back.
Thanks....immensely, in advance!
Make sure you reboot your computer. Also if you can, switch USB ports. Pay attention to your device manager when doing so. Trying on a different computer can also be helpful.
If nothing you do results in any change, it's time to give up on Windows and create a Linux LiveUSB. Linux is extremely stable and pretty easy to set up and send adb/fastboot commands with. If you do decide to take that route, Ubuntu is pretty much the standard and version10.4 generally works better than later versions.
soupmagnet said:
Make sure you reboot your computer. Also if you can, switch USB ports. Pay attention to your device manager when doing so. Trying on a different computer can also be helpful.
Click to expand...
Click to collapse
I rebooted, switched ports, and it didn't seem to change. The computer didn't even recognize it being plugged in. I just plugged in a flash drive, just for fun, and got the message that USB device was detected, so it's not the computer....to me anyway. Also tried plugging the Kindle into my wife's older Dell, and it gave me a message that a USB device connected to the computer wasn't working properly.
soulweeper51 said:
I rebooted, switched ports, and it didn't seem to change. The computer didn't even recognize it being plugged in. I just plugged in a flash drive, just for fun, and got the message that USB device was detected, so it's not the computer....to me anyway. Also tried plugging the Kindle into my wife's older Dell, and it gave me a message that a USB device connected to the computer wasn't working properly.
Click to expand...
Click to collapse
Use the KFU on the laptop to install the drivers and see if that makes a difference.
soupmagnet said:
Use the KFU on the laptop to install the drivers and see if that makes a difference.
Click to expand...
Click to collapse
The older Dell is a desktop, is that what you meant? Just try installing drivers via KFU from there?
soulweeper51 said:
The older Dell is a desktop, is that what you meant? Just try installing drivers via KFU from there?
Click to expand...
Click to collapse
Yeah, that's what I meant.
Why Windows fails to install/load the drivers for fastboot is really a mystery to me. It obviously has the adb part of it working or you wouldn't be in fastboot in the first place.
You need to provide details on exactly what's going on when Windows attempts to load drivers.
Turn up the sound volume on your computer. With the device connected to your PC, turn it (the Kindle Fire) off and back on. When the device puts itself into fastboot, Windows will provide a series of two tones.
low->high means it's connecting
high->low means it's disconnecting.
If you get the low->high tones without the high->low tones following them up, you should be seeing SOMETHING change in the device manager. Don't gloss over the details with "Android phone whatever" but report what you see. The device drivers post in the beginner's guide has details on what should appear in the device manager.
EDIT: Also do this...
http://support.microsoft.com/kb/315539
Even with the device disconnected, you should see 4 devices under "Android Phone" if you've managed to get those device drivers installed from KFU.
kinfauns said:
Why Windows fails to install/load the drivers for fastboot is really a mystery to me. It obviously has the adb part of it working or you wouldn't be in fastboot in the first place.
You need to provide details on exactly what's going on when Windows attempts to load drivers.
Turn up the sound volume on your computer. With the device connected to your PC, turn it (the Kindle Fire) off and back on. When the device puts itself into fastboot, Windows will provide a series of two tones.
low->high means it's connecting
high->low means it's disconnecting.
If you get the low->high tones without the high->low tones following them up, you should be seeing SOMETHING change in the device manager. Don't gloss over the details with "Android phone whatever" but report what you see. The device drivers post in the beginner's guide has details on what should appear in the device manager.
EDIT: Also do this...
http://support.microsoft.com/kb/315539
Even with the device disconnected, you should see 4 devices under "Android Phone" if you've managed to get those device drivers installed from KFU.
Click to expand...
Click to collapse
I just did exactly what you said......plugged it in, turned it off. Turned volume all the way up, turned it on....no sound of any kind.
The weird part is when I first installed the drivers, I checked it by plugging the device in, and had adb status online, staus 4000, plus I went to the device manager, and I remember two things that said android phone. One said android phone, and the other said android something or other. And, it was seeing the device and everything seemed hunky dory, and I guess at that time it was???
I did uninstall and reinstall the drivers via KFU, and it says it's installing them, but never again have I seen anything in device manger that says Android anything. That is just wrong to me.
Personally I think you're spinning your wheels with Windows and causing yourself more headache than needed.
Create a bootable Linux LiveUSB on a thumb drive with Ubuntu 10.4 and get Android-SDK installed on it.
[Edit:]fixed spell check fail
I'm starting to think you've killed your bootloader or got a bad flash when your machine crashed. This is why I suggested you flash your recovery first, because you can still fix that through the bootloader if a recovery flash goes wrong.
In any case, I think soupmagnet is right... FireKit is probably the next thing you should try if Windows won't even recognize the device being there. If on top of that, I'm right about your bootloader, you're going to have to crack your case open and put it into USB boot mode because Firekit won't be able to fix that on its own.
kinfauns said:
I'm starting to think you've killed your bootloader or got a bad flash when your machine crashed. This is why I suggested you flash your recovery first.
Click to expand...
Click to collapse
Trust me.....I realized not too long after that I had done the wrong order. I even had a note to myself right here that said:
TWRP
FFF
Root
For the life of me, I don't know why I did FFF first.
All the questions I asked, and as anal retentive as I am, I totally screwed that part up, which may be the entire problem. Trust me.......I'm pissed.
You should at the very least, set up the Android-SDK on your LinuxUSB and check to see if it's just a driver issue you're dealing with. Linux handles the drivers for Android devices much better, and in most cases, easier than with Windows.
kinfauns said:
I'm starting to think you've killed your bootloader or got a bad flash when your machine crashed. This is why I suggested you flash your recovery first, because you can still fix that through the bootloader if a recovery flash goes wrong.
In any case, I think soupmagnet is right... FireKit is probably the next thing you should try if Windows won't even recognize the device being there. If on top of that, I'm right about your bootloader, you're going to have to crack your case open and put it into USB boot mode because Firekit won't be able to fix that on its own.
Click to expand...
Click to collapse
Can I ask what Firekit is?
Firekit is a tool used to fix major problems easily. I would use it as a last resort because there isn't a command for just installing TWRP without the bootloader.. Get your Android-SDK installed and I'll help you with the drivers and platform-tools install.
soupmagnet said:
You should at the very least, set up the Android-SDK on your LinuxUSB and check to see if it's just a driver issue you're dealing with. Linux handles the drivers for Android devices much better, and in most cases, easier than with Windows.
Click to expand...
Click to collapse
I'll just be honest and tell you that I have no idea what you're talking about. I don't mean that in a bad way.......I'm not some computer whiz that speaks the same language as a lot of you. Right now I wish I had left the freakin thing alone with Go Launcher Ex and called it a day. I'm really pissed off right now....that's not your fault.
I don't suppose that Factory Cable will do anything for this situation, correct? The guy said he will send it ASAP FWIW.
Had to ask.
soupmagnet said:
Get your Android-SDK installed and I'll help you with the drivers and platform-tools install.
Click to expand...
Click to collapse
Can you kindly tell me how I get to the point you're speaking of?
Sorry....this stuff is foreign language to me.
Do I have to install ubuntu on my computer?
Take a breath...relax. We'll walk you through it.
Get a thumb drive w/approximately 1Gb of storage and create a bootable LiveUSB.
soupmagnet said:
Take a breath...relax. We'll walk you through it.
Get a thumb drive w/approximately 1Gb of storage and create a bootable LiveUSB.
Click to expand...
Click to collapse
Should I trust this method?
https://fedoraproject.org/wiki/How_to_create_and_use_Live_USB
I know NOTHING about this.
EDIT: Never mind.......that's another OS......damnit!
Can't I just play dumb, and send it back? I hate to say that, but.....
I guess this is it
http://www.linuxliveusb.com/en/download
^See.......trying as hard as I can to keep a good attitude.
That will work. Download Ubuntu 10.4
Hi all,
Thanks in advance for any help.
I am trying to help someone root their Kindle Fire.
I have already done my own and it worked 100% first time without issues!
They have downloaded the KFU etc and tried to run the install drivers and then the run.bat which starts up the KFU, but after trying to root it the following comes up :
Attached pic.
Might it be worthwhile following the ADB advice from here? Is that the issue? And then try again? :
jayceooi how-to-install-kindle-fire-adb-usb-driver
Thanks again.
Could be a few things Generally speaking most issues are driver related make sure it appears under android phone as "Android composite adb interface" if not reinstall the driver. The use of a 3.0 usb port can prevent fastboot and render the device unseen by the computer and stuck in fastboot with no recourse to correct the situation other than creating a live sub with soupkit and or using another pc. Lastly there are cables that do not do fastboot or adb but will charge and transfer data. So check the driver, try another sub port, try another cable, try another pc. Good rule of thumb anyway. Make sure the kindle is first gen. a well.
So trying to figure out the ADB driver issue.
Followed my own link above and part of it says to look under Devices/Printers and the Kindle should show there.
Only thing is, it's showing as a Google Nexus!!!!
Say what????? I'm soooo confused.
Any ideas?
Look in device manager bud. Right click on computer and select manage then select device manager look for Android phone and expand that then check how the driver is stated.
Under Device Manager :
It says the following under Disk Drives -
Amazon File - CD Gadget USB Device.
No Android Phone or any expansion option showing.
Also the following pathway that is referred to doesn't exist :
C:\Program Files (x86)\Android\android-sdk\extras\google\usb_driver folder.
Thanks for your patient help, thePooch.
Is this kindle running system version 6.3.1? As well I sent you a pm unread your private messages.
Thanks mate for the offer.
All sorted now! Changeover of cable and laptop seemed to do the trick.
No idea why, but we're not arguing with a good result!
Cheers.
Very good! I did mention cable in my first post so you can see now it is possible. :highfive:
Ok so I'm trying to flash L. All of my drivers are updated, I downloaded them again and installed just to be sure, but when I have my Nexus plugged in it still isn't detected, and yes USB debugging is on. I tried adb reboot bootloader and nothing, then I manually went into the bootloader and typed the flash-all command and it stayed stuck on waiting for device. Very frustrating, any help is appreciated.
C-4Nati said:
Ok so I'm trying to flash L. All of my drivers are updated, I downloaded them again and installed just to be sure, but when I have my Nexus plugged in it still isn't detected, and yes USB debugging is on. I tried adb reboot bootloader and nothing, then I manually went into the bootloader and typed the flash-all command and it stayed stuck on waiting for device. Very frustrating, any help is appreciated.
Click to expand...
Click to collapse
Try changing to PTP.
FWIW, I solved my driver issue this way. And mine works with ptp, mtp, debugging on or off.
You can also try using Koushs drivers, but it only is a half-measure fix.
Also sometimes you have to revoke usb auths, and unlock the device and look for the key fingerprint prompt when you first plug it into usb, and reaccept it.
mdamaged said:
Try changing to PTP.
FWIW, I solved my driver issue this way. And mine works with ptp, mtp, debugging on or off.
You can also try using Koushs drivers, but it only is a half-measure fix.
Also sometimes you have to revoke usb auths, and unlock the device and look for the key fingerprint prompt when you first plug it into usb, and reaccept it.
Click to expand...
Click to collapse
Didn't work, followed your steps in the other thread. I guess I'll just have to wait until a flashable zip for L :/
edit- And btw I tried it on both of my hard drives, one with windows 8 and one with windows 7, didn't work on either.
C-4Nati said:
Ok so I'm trying to flash L. All of my drivers are updated, I downloaded them again and installed just to be sure, but when I have my Nexus plugged in it still isn't detected, and yes USB debugging is on. I tried adb reboot bootloader and nothing, then I manually went into the bootloader and typed the flash-all command and it stayed stuck on waiting for device. Very frustrating, any help is appreciated.
Click to expand...
Click to collapse
These are the steps that I've used and have never had any problems with drivers. My brother had the same problem that your having a while back and these steps cleared up his driver problems. Maybe it's worth a shot.
First of all I NEVER let windows automatically install drivers except for a very short time period after a clean install of windows. It makes life easier if windows doesn't jump the gun and try to install what it thinks will work. I always get drivers directly from the manufacturer. After you stop windows from trying to do it's automatic driver install thing plug in your N7 to your computer and open device manager (I usually just type dev in the start search box of W7), find your device, right click and choose Uninstall, check the box for Delete the driver software for this device. When it finishes doing that reboot your computer and unplug your N7. Once your computer has completely booted back up plug in your N7 and open the device manager again. Find your N7 again, right click Update driver software then choose Browse my computer. Find your folder (including the subfolders) with the drivers and let it install, once it finishes unplug your N7 for a few seconds then plug it back in and hopefully it should be all good. If your want it I have a copy of the usb drivers at dropbox from my recently updated sdk install. I would just extract the folder and point the install to the whole folder, if you included subfolders at the install it will find what it needs inside the folder. Make sure you authorize your computer with usb debugging. Good luck! ; )
wantabe said:
These are the steps that I've used and have never had any problems with drivers. My brother had the same problem that your having a while back and these steps cleared up his driver problems. Maybe it's worth a shot.
First of all I NEVER let windows automatically install drivers except for a very short time period after a clean install of windows. It makes life easier if windows doesn't jump the gun and try to install what it thinks will work. I always get drivers directly from the manufacturer. After you stop windows from trying to do it's automatic driver install thing plug in your N7 to your computer and open device manager (I usually just type dev in the start search box of W7), find your device, right click and choose Uninstall, check the box for Delete the driver software for this device. When it finishes doing that reboot your computer and unplug your N7. Once your computer has completely booted back up plug in your N7 and open the device manager again. Find your N7 again, right click Update driver software then choose Browse my computer. Find your folder (including the subfolders) with the drivers and let it install, once it finishes unplug your N7 for a few seconds then plug it back in and hopefully it should be all good. If your want it I have a copy of the usb drivers at dropbox from my recently updated sdk install. I would just extract the folder and point the install to the whole folder, if you included subfolders at the install it will find what it needs inside the folder. Make sure you authorize your computer with usb debugging. Good luck! ; )
Click to expand...
Click to collapse
Thanks mate, didn't work though so I'm not sure what is going on. I'll just wait until zips get created but thanks for the help guys.
After upgrading to Android Q suddenly my pc can't recognize my pixel as a android device also i can't connect any wired things such as dongle jack or USB Transfer (USB charging options disappeared).
Planning to downgrade to Pie but the problem is my device can't be detected on my pc. Any solutions? Thanks
If you're using a Microsoft Windows machine, I would suggest uninstalling any "Android" drivers from the Device Manager. Then restart the PC, then turn off "USB debugging" and back on for the Pixel, and even "Revoke authorizations" in hopes that it will re-alert & request another authorization and, therefore, verify it being connected and detected on the PC....
After all that -- or if you can only enter in Bootloader Mode -- type the command "fastboot devices" and say here what it outputs. If anything, while in Bootloader Mode, do what I previously said, but look for anything "Android" and "Bootloader" and uninstall those device drivers...
Good luck and hope this helps!
simplepinoi177 said:
If you're using a Microsoft Windows machine, I would suggest uninstalling any "Android" drivers from the Device Manager. Then restart the PC, then turn off "USB debugging" and back on for the Pixel, and even "Revoke authorizations" in hopes that it will re-alert & request another authorization and, therefore, verify it being connected and detected on the PC....
After all that -- or if you can only enter in Bootloader Mode -- type the command "fastboot devices" and say here what it outputs. If anything, while in Bootloader Mode, do what I previously said, but look for anything "Android" and "Bootloader" and uninstall those device drivers...
Good luck and hope this helps!
Click to expand...
Click to collapse
Thanks for replying, i already tried to uninstall android driver, but when i try to reconnect, my pc recognize my device as "unknown device"
blancheSX said:
Thanks for replying, i already tried to uninstall android driver, but when i try to reconnect, my pc recognize my device as "unknown device"
Click to expand...
Click to collapse
what about the other things I suggested?
Or, so it can be clearer, are you in the System/OS when plugging/reconnecting or in Bootloader Mode?
I ran across the same issue..I followed this video to get rid of the old USB drivers and updated to the new Android driver.. Now my window 10 recognize my pixel 2xl storage completely.
https://youtu.be/Zc_dhxc8iJU
I have this issue before, and after all i got my phone detected. But when i flash it, it say unbootable slot in fastboot screen. After couple onf time, it cant be flashed again and die.... My phone cant turn on in fastboot mode again, it bricked
I had to use the USB dongle to connect a flashdrive to my phone, wait for it to recognize the drive, then unplug the drive and dongle... Then connect phone to PC... Profit!
If anyone is still having the issue of PC not recognizing device in fastboot, please be sure you have UNinstalled the older version(s) of SDK Tools from yhour PC and make sure to INSTALL the latest versions.
You can find the latest version linked in the 9x guide in my signature.
Also, make sure you have both older and newer USB cables handy. The Pixel has a nasty reputation for being finicky with USB cables, try diff cables and different USB ports on your PC.
There is also a basic troubleshooting guide in the same link in my sig.
Best regards!
simplepinoi177 said:
what about the other things I suggested?
Or, so it can be clearer, are you in the System/OS when plugging/reconnecting or in Bootloader Mode?
Click to expand...
Click to collapse
i did in 2 conditions, first one is my device turned On (adb is not detected) also 2nd one is my device in bootloader mode (fastboot devices is not detected too)
been trying to update my driver but i always got (error code : 10, device cannot started) i dunno what to do right now
dallas90733 said:
I ran across the same issue..I followed this video to get rid of the old USB drivers and updated to the new Android driver.. Now my window 10 recognize my pixel 2xl storage completely.
https://youtu.be/Zc_dhxc8iJU
Click to expand...
Click to collapse
i tried those tuturial and ended in error code : 10, device cannot started.
SageWilliams said:
I had to use the USB dongle to connect a flashdrive to my phone, wait for it to recognize the drive, then unplug the drive and dongle... Then connect phone to PC... Profit!
Click to expand...
Click to collapse
whenever i try to connect a flashdrive with my dongle, there is no option or something, it's just usb charging option appeared.
blancheSX said:
i did in 2 conditions, first one is my device turned On (adb is not detected) also 2nd one is my device in bootloader mode (fastboot devices is not detected too)
been trying to update my driver but i always got (error code : 10, device cannot started) i dunno what to do right now
Click to expand...
Click to collapse
blancheSX said:
whenever i try to connect a flashdrive with my dongle, there is no option or something, it's just usb charging option appeared.
Click to expand...
Click to collapse
So…without you being too definitive…it seems that you’re able to get into your OS…
What I’d like you to do is uninstall and remove Google usb drivers on your computer. Then, download it again HERE: https://dl-ssl.google.com/android/repository/latest_usb_driver_windows.zip . And, in case things don’t work out this time around, if you can please save the (.zip) file on your Desktop or root folder (usually the C: drive). I might have you direct the device detected to the files in this .zip directly.
Then, after installing the USB drivers, I’d like you to uninstall and remove any/all things that are named “platform-tools” (so there will only be ONE "platform-tools" after you re-download it in this step) on the whole device. After, I’d like you to download the latest Windows version HERE: https://developer.android.com/studio/releases/platform-tools . Again, to simplify things, if you can extract it either in your Desktop or root folder (C: drive).
Again, like I mentioned before, I would like for your device to request authorization for your computer again, so if you can please go to the Developers option, and select “Revoke USB debugging authorizations” as well as double-checking you have "USB debugging" enabled…
Only THEN, once these two things are extracted and installed (as is the case in the first step) and you revoked the authorizations, can you plug in your device and USB cord. Watch your phone/device, as it will ask for authorization to connect to your computer, and you’ll have to make sure the box is checked that says “don’t ask this every time” or “remember this device” – I can’t recall off-hand – and then make sure to “Allow” it. By doing this, you can be sure that your computer and device are talking correctly.
*One suggestion that isn’t mandatory is that you select where it says “USB charging” and change it to “MTP” or “file-sharing” (sorry, again, I can’t recall specifically off the top of my head…)
If all things are working well, if you can open up a command prompt (a.k.a. “cmd”, and also make sure you are running it “As an administrator”) and direct it to the platform-tools directory (hopefully you followed my suggestion and kept it simple so it will either be at the root “C:\” or on your Desktop “C:\Users\[username]\Desktop” so it won't be too difficult directing it there...), and run the commands
Code:
adb devices
and
Code:
fastboot --version
.
Hopefully, if you do all of these things, it might get things reset and working from a stable established set up.
If it somewhat works, but the device in your "Device Manager" is showing up something "funky", then it'll take a rather nuanced Windows troubleshooting technique to resolve where I would have you correct the wrong entry/driver in the "Device Manager" and have it specifically point to one of the contents of the .zip files; shown prior.... We'll tackle that if need be and if all this initial beginning troubleshooting doesn't pan out...
Let me/us know how it works out, good luck, and hope this all ends up being helpful…
simplepinoi177 said:
So…without you being too definitive…it seems that you’re able to get into your OS…
What I’d like you to do is uninstall and remove Google usb drivers on your computer. Then, download it again HERE: https://dl-ssl.google.com/android/repository/latest_usb_driver_windows.zip . And, in case things don’t work out this time around, if you can please save the (.zip) file on your Desktop or root folder (usually the C: drive). I might have you direct the device detected to the files in this .zip directly.
Then, after installing the USB drivers, I’d like you to uninstall and remove any/all things that are named “platform-tools” (so there will only be ONE "platform-tools" after you re-download it in this step) on the whole device. After, I’d like you to download the latest Windows version HERE: https://developer.android.com/studio/releases/platform-tools . Again, to simplify things, if you can extract it either in your Desktop or root folder (C: drive).
Again, like I mentioned before, I would like for your device to request authorization for your computer again, so if you can please go to the Developers option, and select “Revoke USB debugging authorizations” as well as double-checking you have "USB debugging" enabled…
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thanks for ur explanation, and i'm sure i already did this 100% as you mentioned before. looking for solution and i found this at pixel community thread : https://support.google.com/pixelphone/thread/14477635?hl=en
and btw when i try to disable and back to enable (again) USB debugging, there's no pop up or something like that, just nothing appear. so i just realized why i got error code : 10 is just because my phone still not detected by PC also i tried in other computer (with windows 8.1 installed) my device is got detected but as "device descriptor request failed" not as an android device. Hopefully next update google will fix this "bug". Once again thank you very much
blancheSX said:
thanks for ur explanation, and i'm sure i already did this 100% as you mentioned before. looking for solution and i found this at pixel community thread : https://support.google.com/pixelphone/thread/14477635?hl=en
and btw when i try to disable and back to enable (again) USB debugging, there's no pop up or something like that, just nothing appear. so i just realized why i got error code : 10 is just because my phone still not detected by PC also i tried in other computer (with windows 8.1 installed) my device is got detected but as "device descriptor request failed" not as an android device. Hopefully next update google will fix this "bug". Once again thank you very much
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Click to collapse
Yeah...I figured as much...I was just making sure to lay down the "ground work" before proceeding...
If you're still willing....what I had planned next was to walk you through manually updating/"editing" the driver (on the PC) to directly look at the Google usb drivers specifically to try and get around the whole "device descriptor" and other (detection) error codes.......
Might want to try uninstall the SDK toolkit, reboot PC, then install the latest SDK toolskit.
Also having both USB 2.0 and 3.0 cables saved me more than once, and is a known thing on the 2XL.