Develop Bugs

What's the ETA for Asurion replacement claims right now?

I accidentally dropped my phone on concrete floor and shattered the screen My claim has been approved yesterday morning, but hasn't shipped yet. I'm wondering if anyone here knows how long am I gonna have to wait to get my replacement? They said up to five days, but I just figured i would ask people here who have already gotten their phones replaced.

They were extremely fast when I had to make a claim. Unfortunately that was the only thing they did good, I got stuck with the phone they sent me even though it was garbage and had a busted speaker.
I have best buy's warranty now since there is no deductible and you can make more than one claim, I havent had to use it though so I dont know if they are easy to work with.

xHausx said:
They were extremely fast when I had to make a claim. Unfortunately that was the only thing they did good, I got stuck with the phone they sent me even though it was garbage and had a busted speaker.
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When was that, exactly? Also, you should call them up and demand a new phone. That's unacceptable and they will replace your phone, no questions asked.

wait a minute even after paying deductible u still get a used or a refurbished EVO?

zeuzinn said:
When was that, exactly? Also, you should call them up and demand a new phone. That's unacceptable and they will replace your phone, no questions asked.
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It was around December last year, it was for my old HTC Touch. I had just quit smoking at the time and had to leave the sprint store before I got arrested, I was seriously about to back hand the girl who told me "it wasnt that bad."
I have been compensated by sprint in other ways so I havent left them yet but I just noticed on my new bill they are charging me fees and taxes for Arizona + the state I actually live in. And I have never lived in or even been anywhere near Arizona. So yeah, they are trying my patients.
I've had the same phone number for almost ten years now, great way to treat your loyal customers huh

GHOST99K said:
wait a minute even after paying deductible u still get a used or a refurbished EVO?
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part of your contract.
asurion is a major insurance provider, almost every carrier. and you are supplied with refurbished replacements as necessary.

Just made a claim for my EVO yesterday. It seems to me that they're too new to be replaced by refurbished models. A couple friends who work at separate Sprint stores seem to think the same thing, but have yet to see any EVO's replaced yet. We will see and I will update when it comes in.

I made a claim Saturday, and it arrived yesterday (Wednesday). Once it was processed, it was overnighted....and get this.....BRAND NEW!

I made a claim on Tuesday (7/27), it was approved on 7/28 & the CC information was taken then as well. I have no idea when my replacement will come but I will also update when I get it.
My current shattered evo still works & I am trying to consider the cracks in the screen a live wallpaper, but thats not really working.

despite what the best buy sales reps might tell you, their insurance gives out refurbs as well. personally i really like refurbs, since your less likely to have problems since the item has now been double/triple checked. my experience with refurbs has been excellent, YMMV. best buy salesman told me sprint insurance deduct is 150 (lie) and you can only make 1 claim a year (lie) and best buy gives you a new phone, not refurb (lie again). i actually have both insurances on my account right now, not sure why. if i break it maybe i can get 2 new (refurb) phones

Journeyjeans said:
I made a claim Saturday, and it arrived yesterday (Wednesday). Once it was processed, it was overnighted....and get this.....BRAND NEW!
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how would you even know if it was brand new or a refurb? refurbs look new.

xHausx said:
So yeah, they are trying my patients.
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you're a doctor?

OneStepAhead said:
despite what the best buy sales reps might tell you, their insurance gives out refurbs as well. personally i really like refurbs, since your less likely to have problems since the item has now been double/triple checked. my experience with refurbs has been excellent, YMMV. best buy salesman told me sprint insurance deduct is 150 (lie) and you can only make 1 claim a year (lie) and best buy gives you a new phone, not refurb (lie again). i actually have both insurances on my account right now, not sure why. if i break it maybe i can get 2 new (refurb) phones
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Why would you want to pay for both insurances?
I learned the hard way about BB insurance - Dork Squad protection only covers manufacturer defects, normal wear & tear, and does NOT cover lost, stolen, physical or water-damaged phones. Nor do they repair your phone on-site in their store (unlike some Sprint stores) - rather, they send it out to a repair center to get it fixed, with a $150 deposit for a p.o.s. loaner phone while it's out for repair, and they will ONLY replace it with a new phone if they deem your phone unrepairable at the repair center. Funnily enough, it took the dork at the Dork Squad counter longer to fill out a repair claim form than it ever did for me to fill out a claim online at Asurion.
Considering BB charges $10/mo for their insurance (which is already covered by Sprint, or whatever phone company, as well as the manufacturer) and a $150 loaner deposit, whereas Asurion charges $7/mo with a $100 deductible for a refurbed phone (although I think Evo's are new, since my replacement was hehe), I wouldn't waste my money on BB's insurance again. I'm still fighting with them to replace a laptop they've fixed 3 times within a year under their dork protection's 'lemon' clause, and they continue to insist my screen was replaced 3 times for different reasons each time...but that's another story lol.

oh, and the ETA for my replacement Evo was about 5 days (claimed on a Friday night, got it on a Wednesday).

OneStepAhead said:
how would you even know if it was brand new or a refurb? refurbs look new.
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The phone is coded as such. ##786# will tell you refurb status and date. If its new it will say " <Not Available> " under both of those.

SteelH said:
The phone is coded as such. ##786# will tell you refurb status and date. If its new it will say " <Not Available> " under both of those.
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Thanks. I thought my replacement was refurb as the store manager was claiming as such. I had to file a Sprint warranty repair since my USB port snapped off the board from normal use.
Loving my replacement. No light leakage + Epson + 003

ATTN: people who blame brickers for rise of TEP

While I cant say that people that brick havent affected the TEP prices, I can say I think a big part of it is sprints fault.
Today I filed my first TEP claim with sprint since I have been with them (late 09-early 10).
My headphones were cutting in and out so I replaced them, and it still happened. I took it to sprint and they said they dont have many parts for our phone.
They didnt even bother to take it apart they just ordered me another phone. This is a waste of money for something like a headphone jack not working, and just giving me another phone. This is the reason the costs are going up.

fryingpan0613 said:
While I cant say that people that brick havent affected the TEP prices, I can say I think a big part of it is sprints fault.
Today I filed my first TEP claim with sprint since I have been with them (late 09-early 10).
My headphones were cutting in and out so I replaced them, and it still happened. I took it to sprint and they said they dont have many parts for our phone.
They didnt even bother to take it apart they just ordered me another phone. This is a waste of money for something like a headphone jack not working, and just giving me another phone. This is the reason the costs are going up.
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Someone told me since these phones are getting so complex little things like replacing the screens would cost them more than ordering a new phone. I might be wrong tho. I remember sprint loved to take apart my og epic.

_dan said:
Someone told me since these phones are getting so complex little things like replacing the screens would cost them more than ordering a new phone. I might be wrong tho. I remember sprint loved to take apart my og epic.
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Then whats the point of paying techs lol

fryingpan0613 said:
Then whats the point of paying techs lol
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To wipe your phone and say it's fixed.

phatmanxxl said:
To wipe your phone and say it's fixed.
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lmao did that alot when i had a mogul and it kept messing up. Remember though they arent just gonna toss your old phone when u get the new one, it will go to a repair facility to get refurbed then out to the next customer.

Too late now (and it may have voided the warranty trying to fix it), but unless the actual jack was broken, Deoxit probably would have taken care of it.
Love that stuff.
[duh me.. it's a contact cleaner. same stuff that cleans guitar jacks/knobs from all of the bar smoke and spilled beer]

Lol, this thread tickles me.
What do you really think we're going to do with your exchanged phone, just toss it?
Its going back to the warehouse, the jack will be fixed, then shipped to a store. Only difference from it being fixed in store is shipping.
I would be glad if I were you. You know, we could be like Verizon, and say it doesn't warrant an exchange, so instead ship it off to get fixed.
The truth be told, the issue of not having parts for this phone is not a problem, but rather a symptom: sprint doesn't have much money to spend with vendors, and one of the results is that I and all my other fellow techs have had to be very resourceful when it comes to fixing phones; consider we haven't gotten new parts for a phone that is any newer than the EVO Shift
Sent from my SPH-D710 using xda premium

Stupid double post

squshy 7 said:
Lol, this thread tickles me.
What do you really think we're going to do with your exchanged phone, just toss it?
Its going back to the warehouse, the jack will be fixed, then shipped to a store. Only difference from it being fixed in store is shipping.
I would be glad if I were you. You know, we could be like Verizon, and say it doesn't warrant an exchange, so instead ship it off to get fixed.
The truth be told, the issue of not having parts for this phone is not a problem, but rather a symptom: sprint doesn't have much money to spend with vendors, and one of the results is that I and all my other fellow techs have had to be very resourceful when it comes to fixing phones; consider we haven't gotten new parts for a phone that is any newer than the EVO Shift
Sent from my SPH-D710 using xda premium
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I wasnt complaining, it was more just to state that it seems like a waste of money.
Hell even the bricked phones Im sure they could salvage a lot of it, the screen and other parts would be useful.
I guess when I went into the store I was expecting a on the spot fix. Why dont they keep referbs in store?

You know, I had a similar thing happen. My soft keys, or whatever they are, werent working very well, so I figured they would replace the screen. The problem was the ribbon cable on the bottom of the screen that connects to the keys. Instead they gave me a brand new phone.....a new one, not a refurb. It had never been activated before.

TEP isn't going up because of people breaking their phones, it's going up to cover the latest devices being $550+.
Also, what you did isn't a "claim".

Sunsparc said:
TEP isn't going up because of people breaking their phones, it's going up to cover the latest devices being $550+.
Also, what you did isn't a "claim".
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Since you brought up prices, its interesting to point out that I noticed at best buy the retail for this phone is $699 or $749,while the sprint store was $499. I would guess that it is because sprint gets them cheaper because its directly with the manufacturer?
And I said claim because when I looked up the coverage, it says you are allowed up to 3 claims a year I thought. Or is that for like broken screens?
And why wouldn't sprint send my phone for an example to samsung under the 1 year warranty (I think) and save them some money?

Tep is only going up for new lte devices with a full retail price of $549.99 or higher. It will be $11/mo and a $150 deductable. All current phones will stay at $8/mo and only new lte phones with a msrp lower than $549.99 will stay at the current $8/mo with a $100 deductible
Sent from my MB855 using Tapatalk 2

A. We do keep refurbished phones, but maybe the didn't have one.
B. We harvest the crap out of returns in your case, we will take it apart and harvest everything but the jack and the motherboard.
C. Lately, it seems Samsung has been doing some of their own refurbished , because they come in a different box.
D. Yes TEP is going up thanks to the phones being more expensive.
Sent from my SPH-D710 using xda premium

Its also not so much the cost of phones going up. Its the amount of devices at that cost level being sold now. The more high cost phones sold the higher the chance if a high cost claim. Like any insurance they reevaluated and adjusted.

^^ what he said. I work for Sprint too, i run the largest ASC (repair center) in our region, and the way we work is this: if your phone is broke, we attempt to repair it using either Sprint-supplied parts, aftermarket parts, or parts harvested from devices that were exchanged through the Advanced Exchange program- all of this is covered under TEP, but if you don't have it, we then charge you $35. If we can't fix it, we order a replacement. If it's liquid damaged, smashed, spider-cracked, or lost, w refer you to Asurion to file a claim (which is an extended feature of TEP) and then you pay a deductible. If you bricked it, then it's a case-by-case basis (TIP: dont be a condescending a-hole who knows everything, and don't lie to us).
Some phones we simply can't get parts for from Sprint, so we have to order from a 3rd party (e.g. Global Direct), or rely solely on having a harvest-able device on hand. So when we exchange a device for a customer, we hold onto it for 14 days and we use it to harvest parts from part-for-part as needed, then ship it back to the warehouse. We can't stockpile harvested parts, as we are required to replace the parts we take with the defective ones (or else we get charged back).
Whoever said we just hard reset and say have a nice day must've had a bad experience somewhere, because at our store, we take our work pretty seriously. Our goal isn't to be super-techs, but rather make you so happy that you'll take that survey call that's generated a couple days after the service and answer it with a "very satisfied". Our jobs depend on those customer satisfaction surveys (CSAT's), and any response less than a "very satisfied" is a failing score for the particular tech who fixed your phone. Those CSAT survey scores keep us up at night, and is the bane of our very existence. So please, if we fixed your device, help us keep our jobs.
I can't speak for other ASC's, but it wouldn't surprise me if there are a few techs out there who aren't that good, but hey, you get that in EVERY company. Don't go in acting like we need to lick your sack because you're super important and can't be without a phone for the 30 mins we need to work on it. Don't treat us like we're idiots because YOU dropped your phone in a mud puddle. Don't get pissed at us because you forgot your Google account password and expect us to be able to magically figure it out. We want to help you. Help us help you.
But yeah, the price change on TEP is due to the rising cost of the bleeding-edge devices that are coming out, the cost of our Network Vision roll-out, and i am totally guessing here, but to re-coop on the overhead of having unlimited data.

Tep is going up because the iPhone came to sprint. Watch for Verizon double data promo to end once iPhone lte comes out. The phone is a game changer for these networks
Sent from my SPH-D710 using Tapatalk

newalker91 said:
So you work for a 3rd party?
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He must...I definitely enjoy stockpiling harvested parts at my corporate store
Though, seriously, we need to. Sprint has hung us put to dry with a lack of new parts; bins full of harvested parts is the only way to keep under that exchange rate. Especially with HTC touchscreens lately...
Sent from my SPH-D710 using xda premium

I'm curious, does TEP now cover iPhone? I had the impression when iPhone first came out, TEP wasn't available for it. Then I think a month or so ago, I read rumors that they were planning on having TEP cover iPhone.

sfhub said:
I'm curious, does TEP now cover iPhone? I had the impression when iPhone first came out, TEP wasn't available for it. Then I think a month or so ago, I read rumors that they were planning on having TEP cover iPhone.
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No, not at all. Only AppleCare+ is available for the iPhone. Which is fine by me, the less I have to work on that phone the better.
Sent from my SPH-D710 using xda premium

Am I the unluckiest hardware owner ever? (VZW hate incoming)

Anyone ever have just... an Incredibly (no pun intended) bad time with hardware?
Here I am on my 4th device in 13 months.
It started when I allowed a best buy mobile rep talk me into the moto x2.
Phone #1 had a bum USB dock that wouldn't transfer data.
X2 numero dos had a proclivity to stutter all the time...root fixed that but then the headphone jack comes loose and all is broken.
X2 #3 same as #2 for headphone jack issues.
I fought long and hard and vzw offered me a slew of 4g devices which I chose a droid charge from.
But oops, cannot change a 3g device for a 4g device on warranty so now I get to choose from a myriad of garbage moto phones (wow a droid 3 or original x!) Or an incredible 2.
Now here I am with an incredible 2.
This came after I was offered and early upgrade over Christmas which I said no to, because I was five months invested in my current phone, why should I spend another $200 five months in??
Instead I called retentions and complained loudly and I got a pre owned incredible 2.
This phone has been an absolute dream. Even stock it is faster than than the x2s dual core CPU.
But getting this device in January I was warned that I am still in the moto x2 warranty period ending July 5th.
July 6th my phone started overheating and my screen will not light up with any images,just a dull black which I can still unlock answer etc.
Yeah. Freaking July 6th.
Now it happens just having it in my pocket.when it cools down all is good again...
As a last resort today being out of warranty anyhow I took the phone apart entirely, I took the motherboard assembly off and used compressed air to blow as much as I could behind the heat sync but this is just a broken phone I suppose because after reassembly it still isn't working.
So..long story longer, I went to a corporate store and they tell me I have two options, pay $500+ for a new device or get a second line and change to share everything for $50 more per month...
Or call 611.. which I do.
They tell me that I can pay $500+ or add a line (it'd be an extra $600/year I remind him) and he says sorry.
He can offer me an early upgrade that I'm asking for in March.
I said to him gee thanks, you are not really helping me, the website tells me exactly the same thing. Derrrrr. Dumb.
Basically, i was offered an early upgrade in December by a lackwitted tier 2 tech support agent and now because I didn't have $200 for a phone I knew would be severely updated I am being shaken down for a new handset.
I'm pretty upset to be honest, as I spend over $130/month with these guys and they just won't work with me.
So the conversation ends with me saying that since att has their own 4g where I live and that makes them an option for me, let's do math:
See, previously Verizon was the only service here that worked well. now I hear that att 4g covers here quite well...
$230 to cancel Verizon early
$200 for a brand new phone on att
------
$430
Vs the $569.00 for a galaxy nexus I wanted to get for $99 early upgrade.
Actually less after I get $50-$100 for spare parts on eBay for this incredible 2...
Assinine and no way to do business at all.
Sent from my Incredible 2 using xda app-developers app

So I bought this on August 7th and have had no issues with it. I plan to use it until its dead (2 or 3 more years). I love my dinc 2.
I don't see a good reason to upgrade, even if I could. The newer phones are just faster, and have better displays, NTM the short battery life and that they break in 6 months.
Sent from my Incredible 2 using xda app-developers app

stevenjcampbell said:
Anyone ever have just... an Incredibly (no pun intended) bad time with hardware?
Here I am on my 4th device in 13 months.
It started when I allowed a best buy mobile rep talk me into the moto x2.
Phone #1 had a bum USB dock that wouldn't transfer data.
X2 numero dos had a proclivity to stutter all the time...root fixed that but then the headphone jack comes loose and all is broken.
X2 #3 same as #2 for headphone jack issues.
I fought long and hard and vzw offered me a slew of 4g devices which I chose a droid charge from.
But oops, cannot change a 3g device for a 4g device on warranty so now I get to choose from a myriad of garbage moto phones (wow a droid 3 or original x!) Or an incredible 2.
Now here I am with an incredible 2.
This came after I was offered and early upgrade over Christmas which I said no to, because I was five months invested in my current phone, why should I spend another $200 five months in??
Instead I called retentions and complained loudly and I got a pre owned incredible 2.
This phone has been an absolute dream. Even stock it is faster than than the x2s dual core CPU.
But getting this device in January I was warned that I am still in the moto x2 warranty period ending July 5th.
July 6th my phone started overheating and my screen will not light up with any images,just a dull black which I can still unlock answer etc.
Yeah. Freaking July 6th.
Now it happens just having it in my pocket.when it cools down all is good again...
As a last resort today being out of warranty anyhow I took the phone apart entirely, I took the motherboard assembly off and used compressed air to blow as much as I could behind the heat sync but this is just a broken phone I suppose because after reassembly it still isn't working.
So..long story longer, I went to a corporate store and they tell me I have two options, pay $500+ for a new device or get a second line and change to share everything for $50 more per month...
Or call 611.. which I do.
They tell me that I can pay $500+ or add a line (it'd be an extra $600/year I remind him) and he says sorry.
He can offer me an early upgrade that I'm asking for in March.
I said to him gee thanks, you are not really helping me, the website tells me exactly the same thing. Derrrrr. Dumb.
Basically, i was offered an early upgrade in December by a lackwitted tier 2 tech support agent and now because I didn't have $200 for a phone I knew would be severely updated I am being shaken down for a new handset.
I'm pretty upset to be honest, as I spend over $130/month with these guys and they just won't work with me.
So the conversation ends with me saying that since att has their own 4g where I live and that makes them an option for me, let's do math:
See, previously Verizon was the only service here that worked well. now I hear that att 4g covers here quite well...
$230 to cancel Verizon early
$200 for a brand new phone on att
------
$430
Vs the $569.00 for a galaxy nexus I wanted to get for $99 early upgrade.
Actually less after I get $50-$100 for spare parts on eBay for this incredible 2...
Assinine and no way to do business at all.
Sent from my Incredible 2 using xda app-developers app
Click to expand...
Click to collapse
Welcome to Verizon my friend, I had to literally swear at a Verizon rep to replace my 3rd Droid X2 with the Inc2 and this was after they said they didn't have any available and I called them out because they had started a promo on their website THAT SAME DAY for inc2's. I swear they train their employees to not help customers at all.

Thanks so much for the replies guys.
honestly I love the phone...I wanted a galaxy nexus, and am offering to start my co tract over again on their new terms where it isn't unlimited.
These people should be happy that they get me on another two years of my life and now get to charge me more money for service.
You all would love how I ended the call;
(After pointing out they encouraged me to cancel vs helping me)
" Well I honestly hope that for quality reasons this call was recorded and you made notes so tomorrow when I call back they can know exactly why I'm cancelling service. Thanks for having me be a part of Verizon wireless and have a great day!"
Sent from my Incredible 2 using xda app-developers app

Was the X2 really that bad of a phone?
I had to choose from the dinc 2 or the X2. I made a great choice
Sent from my Incredible 2 using xda app-developers app

i had an almost identical experience with a past phone. this is my last vzw phone. their network is ok, but i resent having to root my phone to get rid of their garbage apps, their prices are absurd, and their customer service is a nightmare. im switching to a gsm iphone and going prepaid.

joefrog1996 said:
Was the X2 really that bad of a phone?
I had to choose from the dinc 2 or the X2. I made a great choice
Sent from my Incredible 2 using xda app-developers app
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The x2 had major memory management issues for all of the 2.2 releases. It would not stream music, or play any music for that matter without skips, crackles, hiccups and pops.
The tegra 2 had NOTHING to do with it, aside from some pretty looking games (that always get ported to other devices) it would not use the second core anyhow as android 2.2 and 2.3 as far as i know do not use multi core cpus efficiently.
the hardware issues killed me. The headphone jack coming unsoldered TWICE is a poor build quality.
I've no idea if Google intends to put their name on a product that Moto makes after purchasing the mobility department but they should think twice because the ONLY phone i have read good reviews on is the Aria HD and thats one phone out of what... four years worth of handsets?
funky_snowman
i had an almost identical experience with a past phone. this is my last vzw phone. its ok, but i resent having to root my phone to get rid of their garbage apps, their prices are absurd, and their customer service is a nightmare. im switching to a gsm iphone and going prepaid.
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My problem is that I live in a largely rural area, but a town of around 20,000 that is covered by whatever Reno has.
If reno NV has LTE, we have it. If they have 3g, we have it.
But in lake tahoe you cannot build a new cellular tower due to environmental concerns, therefore you work with what you have.
Verizon has a great deal with the casinos in the area and therefore has coverage EVERYWHERE.
Like i said, i was TOLD that att and their LTE is much better than their 3g was, but i know for a fact people around here on ATT hate it.
Tmobile is a joke and works only on main drags of streets, and sprint is about as bad as Tmobile.
So as all the new networks come online they cannot build new towers here, just work with what they got. The broader spectrum of LTE seems to help the signal for ATT, and the coverage VZW has due to being the first provider gives them the best network over all.
Sucks... but yea.

Had 4 Droid x2s before my incredible2. Music always popped and phone would reboot randomly all the time. So glad I pushed Verizon until they gave me this phone. The problems it has are very little when compared to x2.
Sent from my Incredible 2 using xda premium

Yea the X2 had amazing potential but in the end it failed, locked boot loader, couldn't play music for sh*t, the 2nd core wasn't utilized very well, low graphic memory, etc, etc

That sucks man. I would look more into ATT if I were you. If it seems like the people you know have just as bad of experiences with them then i would just keep calling VZW until they offer you something better. I usually use a line like "I've been dealing with this issue for x amount of time and nobody that I have spoken with has even acknowledged the problems that I have already gone through! What can you do to make me feel like I should stay with your company?" Don't waste your breath on the regular care reps, the can't do much for you. Talk to loyalty/retentions. That line got me $400 worth of free products and movie channels when dish network lost amc and has worked on many other occasions. Shift the focus to all of the problems you have had with your phones and the fact that you don't feel like a valued customer instead of focussing just on the phone you have now.
Best of luck man. I hope this helps!
Sent from my ICS Dinc2

I don't think you have bad luck...I have replaced quite a few devices myself and never abuse them.
I do buy the insurance though thru vzw because I live in Vegas. It gets hot here and puts stress on the phones. I also change my synthetic oil every 5k instead of 8k because of the weather.
The good news is that if you want to stay on vzw you can buy on Craigslist to save a bit of money. Eventually when I feel there is a more solid phone I will do this (the latest phone has never been important to me)
Verizon has been terrible as of late. Another one of my family lines also has insurance and I don't even want to begin with the last issue i had with that claim.
In Vegas we have shops that can actually fix phones for you...have you considered this route?
Sent from my Xoom using xda premium

I've been pretty fortunate, going from a D1 (that is still working - gave it to a friend in need) to the Inc2, and (knock on wood) have had no issues.

tincbtrar said:
I don't think you have bad luck...I have replaced quite a few devices myself and never abuse them.
I do buy the insurance though thru vzw because I live in Vegas. It gets hot here and puts stress on the phones. I also change my synthetic oil every 5k instead of 8k because of the weather.
The good news is that if you want to stay on vzw you can buy on Craigslist to save a bit of money. Eventually when I feel there is a more solid phone I will do this (the latest phone has never been important to me)
Verizon has been terrible as of late. Another one of my family lines also has insurance and I don't even want to begin with the last issue i had with that claim.
In Vegas we have shops that can actually fix phones for you...have you considered this route?
Sent from my Xoom using xda premium
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Click to collapse
Yes and no... I can't be without the handset and have no other phone.
I remember Vegas. Cellular depot on sahara was great for fixing phones.
Yeah, I'm in lake Tahoe now. There aren't any repair shops here so sending out is what happens.
If this was an att phone popping a sim out would be easy.
Perhaps a trip to reno would find me a repair person... in the past I'd spend hours with the company arguing my point. Now I don't have time between work and family.
Sent from my Incredible 2 using xda app-developers app

if anyone is still looking
So here are the end results.
1. Verizon did offer me an early upgrade last november or december.
-- And now because they "lost too much money" they have decided to stop early upgrades for users. So basically I am screwed in this regard. I found it laughable and even told the rep how Verizon posted over a BILLION DOLLAR PROFIT recently, she seemed like she had no idea what that even meant.
2. Even retentions is not willing to work with me on this. The circumstances are not allowing for it, according to the rep I spoke to (pretty much his exact wording)
3. They are offering this:
OPTION #1 - Get a certified pre owned device for $329 (this would be a motorola razr or less money would give me a bunch of garbage options)
OPTION #2 - Add a line, and this will give me the ability to get a new phone as a new contract phone. But of course adds about $600/year to my contract
OPTION #3 - Buy a new device off the internet, beware of stolen phones, apparently verizon keeps a blacklist of stolen devices.
OPTION #4 - Spend the $500+ on a new device from VZW new retail in box.
I am so frustrated. Guess that i am screwed. They dont care.

id probably leave verizon in your situation. though, id leave anyway, so maybe that suggestion is a little bit slanted.
if you aren't going to leave, id try to find something on ebay.

stevenjcampbell said:
OPTION #3 - Buy a new device off the internet, beware of stolen phones, apparently verizon keeps a blacklist of stolen devices.
Click to expand...
Click to collapse
Yeah anytime a phone is reported lost or stolen the esn is blacklisted. If you buy one local (like Craigslist) make the person meet you at a VZW store so you can have them check the esn before you pay for it. If you buy one online make sure the place you buy it from is reputable and has some buyer protection built in.
Sent from my ICS Dinc2

cstone1991 said:
Yeah anytime a phone is reported lost or stolen the esn is blacklisted. If you buy one local (like Craigslist) make the person meet you at a VZW store so you can have them check the esn before you pay for it. If you buy one online make sure the place you buy it from is reputable and has some buyer protection built in.
Sent from my ICS Dinc2
Click to expand...
Click to collapse
I didn't know this. I'm glad I haven't bought one off eBay yet. That's got the potential for bad day.
Sent from my Incredible 2 using Tapatalk 2

SuFuS01dier said:
I didn't know this. I'm glad I haven't bought one off eBay yet. That's got the potential for bad day.
Sent from my Incredible 2 using Tapatalk 2
Click to expand...
Click to collapse
If you do buy from eBay just make sure that you buy it from someone with a lot of good feedback and ask lots of questions.
Sent from my ICS Dinc2

cstone1991 said:
If you do buy from eBay just make sure that you buy it from someone with a lot of good feedback and ask lots of questions.
Sent from my ICS Dinc2
Click to expand...
Click to collapse
I'll definitely be wary, but I'm satisfied with my phone for now. That might change by tomorrow though as I often feel the need for change
Sent from my Incredible 2 using Tapatalk 2

SuFuS01dier said:
I'll definitely be wary, but I'm satisfied with my phone for now. That might change by tomorrow though as I often feel the need for change
Sent from my Incredible 2 using Tapatalk 2
Click to expand...
Click to collapse
Don't buy a phone that doesn't list the status of the esn. Just leaving that out is grounds for suspicion.
Sent from my Incredible 2 using xda app-developers app

[Q] Broken Glass, ATT insurance, matters of opinion(update in op)

Ok lets get this out of the way first. Yes my glass broke second day of owning, yes I was being careful and wasn't neglect on my part. Phone should have been able to survive a fall from less then 12" only landing on its back with out breaking glass.
Ok now that we got that taken care of here are my options.
1. Buy $30.00 glass attempt repair on my own. Question with this are if I mess up or something gets damaged could I still claim insurance(ie. will they know I have opened phone)
2. Att states they will replace for $199.99 but will likely be refurbished unit(which sucks). If I go this route will I need to flash back to stock and reset flash count or will they even check that. Rooted with custom recovery and att clean rom. Any one had experience with att insurance claim?
Local shops say its impossible to replace just the glass. Repair would be $425.00 so that is out.
Edit: I tried to call the walmart I purchased it from and got no answer. So I called another walmart and told her what happened. She said we are told we can't exchange phones that are damaged and you only get one exchange. So I thought I was screwed. She then said read your contract if it doesn't say anything about the condition of the phone or the number of times Walmart will have to replace phone. She kept emphasizing to read contract. Then said if I have any problems Call her back and she will call corporate. Sure enough contract states you can exchange phones in the 14 days nothing about condition or number of times. So following walmarts contract I got the note replaced. As of today if anything thing happens I have insurance. I also bought a temporary case till otterbox gets here.

Re: [Q] Broken Glass, ATT insurance, matters of opinion
I've dealt with att twice and it was agreeable. The second time I sent my note 1 in for the same issue (charging port failure) they sent me a brand new device. The truth is you don't always get a refurb, it's just kind of luck and how much product is on hand (so I was told by att cs).
If you try to fix the screen yourself and fail DON'T send it in for warranty... That's fraud and effects the prices for everyone else.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2

Re: [Q] Broken Glass, ATT insurance, matters of opinion
Try searching next time. Here a few ppl have claimed to replaced only the glass but from experience on my s2 skyrocket its a pain in the a** and I ended up cracking the digitizer. If so tho ppl in this thread say to search for videos on youtube. Check it out.
http://forum.xda-developers.com/showthread.php?t=2090892
Sent from my Galaxy Note 2 running SkyNote3.2

jyazzie110 said:
Try searching next time. Here a few ppl have claimed to replaced only the glass but from experience on my s2 skyrocket its a pain in the a** and I ended up cracking the digitizer. If so tho ppl in this thread say to search for videos on youtube. Check it out.
http://forum.xda-developers.com/showthread.php?t=2090892
Sent from my Galaxy Note 2 running SkyNote3.2
Click to expand...
Click to collapse
I did search, I'm not a newbie I wasn't asking about how to replace the glass or if it is possible i was asking for opinions of my next course of action. I have seen the threads and watched the videos.

The customer is always right...
Sorry about your shattered screen. that's rough. hope I can offer some insight on your warranty situation:
You have two angles of attack:
1. Go in with your tail tucked between your legs, and pray for the best possible outcome. If the outcome is less than optimal, follow step 2:
2. Argue pleasantly, until you're satisified.
That said, at&t is usually pretty good with succumbing to "motivated" customers. I've always tried, and with great sucess, gotten all of my replacements by contacting them through e-mail or phone (and a few times at the service centers). My own personal experience has lead me to believe, if you go in, they're more likely to scrutinize you, your credability and your story and stick you with the least desirable option. My brother-in-law is a very "motivated" customer, and has almost always been "satisifed" by at&t (that's what she said) (shattered screens, water submersion, etc).
And as far as relocking\returning to stock, again, IME, I've only had them check my device for root/BL tampering twice, and they simply checked to see if their was a stock recovery. And I think it was only because the kid was knowledgable enough to know how to check. Otherwise, I've always gotten the impression the sales person doesn't know how to check for evidence of a tampered device.
If Steps 1 and 2 fail, try droping the, ETF-bomb. "How much is my Early Termination Fee?" In my experience, they always come back with good news from their supervisor. YMMV. And just as an FYI, when I have dropped the ETF-bomb, I had legitmately wanted to end my service; I wasn't threatening.
Good luck and hope some of this was useful to you! like I said, YMMV.
PS. If you go into one service center and they give you your options, that doesn't stop you from leaving with your device and getting a "second opinion" from another, possibly more agreeable service center. And then if you care to, as a last resort, you can always try contacting them through e-mail\phone.

nespid said:
Sorry about your shattered screen. that's rough. hope I can offer some insight on your warranty situation:
You have two angles of attack:
1. Go in with your tail tucked between your legs, and pray for the best possible outcome. If the outcome is less than optimal, follow step 2:
2. Argue pleasantly, until you're satisified.
That said, at&t is usually pretty good with succumbing to "motivated" customers. I've always tried, and with great sucess, gotten all of my replacements by contacting them through e-mail or phone (and a few times at the service centers). My own personal experience has lead me to believe, if you go in, they're more likely to scrutinize you, your credability and your story and stick you with the least desirable option. My brother-in-law is a very "motivated" customer, and has almost always been "satisifed" by at&t (that's what she said) (shattered screens, water submersion, etc).
And as far as relocking\returning to stock, again, IME, I've only had them check my device for root/BL tampering twice, and they simply checked to see if their was a stock recovery. And I think it was only because the kid was knowledgable enough to know how to check. Otherwise, I've always gotten the impression the sales person doesn't know how to check for evidence of a tampered device.
If Steps 1 and 2 fail, try droping the, ETF-bomb. "How much is my Early Termination Fee?" In my experience, they always come back with good news from their supervisor. YMMV. And just as an FYI, when I have dropped the ETF-bomb, I had legitmately wanted to end my service; I wasn't threatening.
Good luck and hope some of this was useful to you! like I said, YMMV.
PS. If you go into one service center and they give you your options, that doesn't stop you from leaving with your device and getting a "second opinion" from another, possibly more agreeable service center. And then if you care to, as a last resort, you can always try contacting them through e-mail\phone.
Click to expand...
Click to collapse
Good advice all the way around, all though not too sure about ETF because I'm still on my new contract 14 days. Not sure how they would take that. I also thought about see what Walmart would do since that is where the phone was purchased do to pricing. With the screen not sure how they would handle that can't find anything on the web about the return policy for store bought phones.

chrisryn said:
Good advice all the way around, all though not too sure about ETF because I'm still on my new contract 14 days. Not sure how they would take that. I also thought about see what Walmart would do since that is where the phone was purchased do to pricing. With the screen not sure how they would handle that can't find anything on the web about the return policy for store bought phones.
Click to expand...
Click to collapse
Well then, you just opened up your options - try a bunch of different Wal-marts. One of them is bound to have a lackluster employee who doesn't care, and just wants to go back to doing nothing - find that guy\gal and bring home your new N2.
If there is no physical damage to the body of the phone, you have better support to your story that the screen was flawed. I would really fight that point, that the screen was flawed.
Honestly, they don't have a leg to stand on, if there is no physical evidence to the body of the phone that it was "accidental damage", and they're not going to call you a liar (at least not to your face). With all of this, keep in mind to "argue" as politely as possible, but be persistent. Wear them down and get to yes! Illegitimi non carborundum.
---------- Post added at 01:57 PM ---------- Previous post was at 01:54 PM ----------
And yeah, as far as the ETF-bomb, it may not help if you're only 14 days into your contract. I've been with at&t since 2002 and I have 3 lines, so, that may factor in on their decision with the ETF-bomb.

I was with att for ten years when they decided to move out my upgrade date out of now where claiming it was because of a data overage. I was out of contract ready for renewal the didn't give a S*** about me canceling. I went to Verizon and it was a nightmare had 4 gig limit and they where charging me overage at 3.5 gig. Fought with them for about 3 months before I was able to use breach in contract with a supervisor to get out with out a ETF. Now I'm back at ATT and had this happen.

Plan B
chrisryn said:
I was with att for ten years when they decided to move out my upgrade date out of now where claiming it was because of a data overage. I was out of contract ready for renewal the didn't give a S*** about me canceling. I went to Verizon and it was a nightmare had 4 gig limit and they where charging me overage at 3.5 gig. Fought with them for about 3 months before I was able to use breach in contract with a supervisor to get out with out a ETF. Now I'm back at ATT and had this happen.
Click to expand...
Click to collapse
thaaaaat sucks.
Move out your upgrade date because of data overage? weird. that makes no sense to me.
Here's a possible option: it's $200 and you have to return your current device or, is it $200 for a new device and you keep your shattered device? If it's the latter, then possibly sell the current N2 as-is on eBay\craigslist and use that money to purchase replacement? I am inclined to believe it is probably $200 + returning current N2.

nespid said:
thaaaaat sucks.
Move out your upgrade date because of data overage? weird. that makes no sense to me.
Here's a possible option: it's $200 and you have to return your current device or, is it $200 for a new device and you keep your shattered device? If it's the latter, then possibly sell the current N2 as-is on eBay\craigslist and use that money to purchase replacement? I am inclined to believe it is probably $200 + returning current N2.
Click to expand...
Click to collapse
The said thing about the overage was it was due to their lack luster dsl department getting our dsl turned on at the new house. Seemed that the old tenant had some cheap phone service and never turned it off. They wanted $800.00 to run new lines. So we where using phones as all internet for a month. I'm pretty sure that I will have to return device, once the other comes in. I'm going to try walmart first, then if that doesn't work see if I can talk the deductible down on the att insurance and hope its not a refurbished. I have had to many android and iphones(wife) that have been through three young boys with out damage and this one damages so easy. Either way new device will not be fully used till it is safe in a case then still treated like a baby.

Bonne chance!
chrisryn said:
The said thing about the overage was it was due to their lack luster dsl department getting our dsl turned on at the new house. Seemed that the old tenant had some cheap phone service and never turned it off. They wanted $800.00 to run new lines. So we where using phones as all internet for a month. I'm pretty sure that I will have to return device, once the other comes in. I'm going to try walmart first, then if that doesn't work see if I can talk the deductible down on the att insurance and hope its not a refurbished. I have had to many android and iphones(wife) that have been through three young boys with out damage and this one damages so easy. Either way new device will not be fully used till it is safe in a case then still treated like a baby.
Click to expand...
Click to collapse
sounds good to me.
good luck and let me know what you worked out.

Re: [Q] Broken Glass, ATT insurance, matters of opinion
I didn't see this mentioned but I recommend getting the insurance protection from Best Buy. You can still get it even if you don't get the phone from Best Buy. You can pay one flat fee to cover the year or pay $7 a month.
They will replace your phone at no extra cost for physical or water damage.
Sent from my SAMSUNG-SGH-I317 using xda premium

kiltedthrower said:
I didn't see this mentioned but I recommend getting the insurance protection from Best Buy. You can still get it even if you don't get the phone from Best Buy. You can pay one flat fee to cover the year or pay $7 a month.
They will replace your phone at no extra cost for physical or water damage.
Sent from my SAMSUNG-SGH-I317 using xda premium
Click to expand...
Click to collapse
Very much aware of that. Had it on my Galaxy nexus gave it to my mom she dropped it hard cracked the screen now she is waiting for her refurb to come in. They told me it was replaced at the store when I brought it in, with new unit. I have had to loan her my inspire while she waits 5-10 days for the other to come in. Not really satisfied with that plan either.

Re: [Q] Broken Glass, ATT insurance, matters of opinion
That's weird. I've had to have 3 devices replaced through best buy over the last couple of years. I've never had to wait more than 3 days. I Also like that you get a loaner phone till the replacement comes in.
Sent from my SAMSUNG-SGH-I317 using xda premium

I asked for a loaner they said they don't do that.
Edit: Hoping my inspire doesn't suffer same fate.

Re: [Q] Broken Glass, ATT insurance, matters of opinion
I'm actually a manager at a best buy mobile.. We are supposed to supply loaners if we have them with a $50 deposit that you get back when your phone comes back in.. Some stores don't charge that even though they should.. For android devices the insurance is $9.99 a month or $169.99 for 2 years.. Everything is covered except lost or stolen.. Which we do have a free app called locked and found that will let you lock your phone out if it is lost or stolen. It will take pictures with the front facing camera and email them to you with a location.. The best part is there are unlimited claims and no deposit

cold21blooded said:
I'm actually a manager at a best buy mobile.. We are supposed to supply loaners if we have them with a $50 deposit that you get back when your phone comes back in.. Some stores don't charge that even though they should.. For android devices the insurance is $9.99 a month or $169.99 for 2 years.. Everything is covered except lost or stolen.. Which we do have a free app called locked and found that will let you lock your phone out if it is lost or stolen. It will take pictures with the front facing camera and email them to you with a location.. The best part is there are unlimited claims and no deposit
Click to expand...
Click to collapse
They wouldn't even let me talk to a mobile associate had to talk to GEEK SQUAD, sometimes I wonder the requirements for Geek squad hiring, Guy didn't know anything. Nothing against Best Buy just had bad experience mobile wise here. Best buy is my favorite store, Been platinum reward member for 8 years now.

Re: [Q] Broken Glass, ATT insurance, matters of opinion
chrisryn said:
They wouldn't even let me talk to a mobile associate had to talk to GEEK SQUAD, sometimes I wonder the requirements for Geek squad hiring, Guy didn't know anything. Nothing against Best Buy just had bad experience mobile wise here. Best buy is my favorite store, Been platinum reward member for 8 years now.
Click to expand...
Click to collapse
I get that a lot with complaints from the big box stores.. Next time try a best buy mobile store.. It's a more one on one experience and we usually know a little more

cold21blooded said:
I get that a lot with complaints from the big box stores.. Next time try a best buy mobile store.. It's a more one on one experience and we usually know a little more
Click to expand...
Click to collapse
I would but we don't have those here.

You should not be concerned AT ALL that you may get a refurbished phone. I've done it couple of times and the phone is always perfect brand new condition. It's not like it will have scuffs on it or non-working parts....not to worry.
Also don't need to reset your phone to stock...you're getting it replaced due to broken screen not complaints that it is not functioning.

Has anyone heard of squaretrade insurance?

http://www.squaretrade.com/best-buy-smartphone-warranty
They have better rates than bestbuy and sprint, and a lower deductible..has anyone heard of this company before? I'm like 4 days into having my note 4 and kinda thinking about insurance. bestbuy decided to impliment a protection plan identical to sprints. :/

No. But you have got me interested. Im going to call them this week and get some more info. 11 bucks a month for sprints insurance, its half the cost. One thing about insurion (or what ever their name is), i know for a fact they pay claims. Ive used them once when I dropped my droid razr maxx hd in my coffee. Had a new phone in 2 days. Not sure how reliable this one is. But Im definitely interested in knowing more. One thing that is a red flag is it has Sprints deductible at 200 bucks. Mine is 100 bucks, or at least it used to be.
Let me know what you find out. Ill do the same after I call them.
Thanks for the info. Good to know there is some competition for mobile device insurance.
AS FOR ME.....GIVE ME LIBERTY OR GIVE ME DEATH

Unfortunately with the premium phones the deductible is $200 and $300 if you lose the phone. I will be looking into this tomorrow also.

I would read the reviews on Amazon, I was all for buying through square trade... Now I am rethinking it

I actually use to sell Square Trade and use them for all my electronics (except phones because I haven't broken one yet). If you read the comments you'll see that they're 5 star rated on Amazon and have an A+ rating with the BBB as well as numerous awards for customer service. They're totally worth it though I'm not familiar with their phone policies, I only TV, computer, and tablet warranties.
I do know that if you intend on keeping the phone for the full two years you can just buy the insurance instead of doing monthly installments. In the end it saves you around 50% give or take.
If you want more info call them or go in to a TigerDirect, they sell them there. You can get a device anywhere and buy the Square Trade at Tiger, just make sure to tell them you saw the online price and it was cheaper, it'll knock down the price.

Squaretrade is about the same as any warranty, customer service is ok, once you speak to a supervisor. Most lower reps don't know what they are talking about, when my note 3 screen cracked they replaced it with a new phone from amazon, but I was told that was a one time deal. Otherwise it is "gently used" or open box items. I paid 89 for two years with them, but I am also paying 13 a month with sprint and will probably stick with sprint unless Squaretrade does that again. Only recommend them if you don't want to shell out a monthly payment with sprint
Sent from my SM-N910P using XDA Premium HD app

Have we found out anything else regarding squaretrade? I haven't had a chance to call them at all but I'm thinking of just going with best buys insurance, even if the deductible is crazy high. ..

I have SquareTrade on both of my tablets but fortunately I never used the policy... I would insure my phone with them but they don't cover theft or loss like Sprint does.
Sent from my SM-N910P using Tapatalk

Come on guys, Google is your friend! Squaretrade is either $5 a month or $99 for two years. They don't cover loss or theft and their deductible is $75. Across the board they're more affordable than everyone else. You can also get it on any device at any time, you just have to prove it's working I guess.
http://www.squaretrade.com/smartphone-warranty

I am interested in switching to square trade but other than theft coverage Sprint's tep has one other benefit. There have been times where I go to a Sprint store for an issue, like my wifi radio not working anymore or something else. They have replaced it for free. Sometimes with a new device.
It looks like with square trade it's cheaper but you get a refurbished or used device.

DarkManX4lf said:
I am interested in switching to square trade but other than theft coverage Sprint's tep has one other benefit. There have been times where I go to a Sprint store for an issue, like my wifi radio not working anymore or something else. They have replaced it for free. Sometimes with a new device.
It looks like with square trade it's cheaper but you get a refurbished or used device.
Click to expand...
Click to collapse
Sprint TEP will replace with used/refurbished phone also. It even states that in the fine print. It even says they can replace with different device of equal value.

I've used squaretrade for years, they're a good route to take, but as with any contract, be sure to read the terms and understand what you're reading.

Patch7 said:
Sprint TEP will replace with used/refurbished phone also. It even states that in the fine print. It even says they can replace with different device of equal value.
Click to expand...
Click to collapse
Yep I know. That's why I said "some times with a new device".