Orange HTC Desire Locked Permanently?? - Desire Q&A, Help & Troubleshooting

HI all, first of all thanks to everyone because the posts on this website have been helpful to a new HTC Desire owner!
Unfortunately I have come across a problem that most people experience when replacing the ROM on their Orange Desires.
I created a gold card fine.
I downloaded and installed this file: RUU_Bravo_HTC_Europe_1.15.405.1_Radio_32.30.00.28U_4.05.00.11_release_121684.exe which I felt was almost too easy as my Desire rebooted and worked straight away with a non Orange-branded ROM which I loved.
Then a prompt to download an over-the-air upgrade came up which I accepted.
After the install and reboot my phone was locked which I expected.
I went to HTCSimUnlock as I wanted the phone unlocked anyway and entered my IMEI etc and they refunded and replied to say code not found.
I sent the same code to an eBay company - exactly the same thing, I sent it to another eBay company - code not found.
I thought maybe I'd stupidly typed the IMEI wrong but I triple checked it and it was 100% correct.
I am now a bit worried about what to do to fix this and would be extremely greatful if someone could give me a hand sorting it out.
Thanks in advance,
RandomOtter

Have you spoke to orange and asked them to unlock the phone (i think it costs £20)? They should be able to unlock it, if they cant i suggest you complain to them as any other network will say speak to your phone provider.

Hi there, thanks for your suggestion. I just called Orange who said it will take 15 days for it to come through as they need to send the request to the phone manufacturer! I can't really wait 15 days as my other contract is set to cancel in just under a week so I will not be able to make or receive calls on either number.
Are there any other suggestions?
Is there any reason those unlock companies would not have been able to find my code?

You need to root it and downgrade your radio...
Edit: I'll explain in a bit more detail. Radio_32.30.00.28U _4.05.00.11 is the baseband (radio) you will see in the about phone menu on your phone. On Orange handsets if you upgrade away from this baseband, it sim locks the phone.
So instead of paying for an unlock code, all you need to do is follow the guide to root the handset then download and install the radio listed in the development section.

socktug said:
You need to root it and downgrade your radio...
Edit: I'll explain in a bit more detail. Radio_32.30.00.28U _4.05.00.11 is the baseband (radio) you will see in the about phone menu on your phone. On Orange handsets if you upgrade away from this baseband, it sim locks the phone.
So instead of paying for an unlock code, all you need to do is follow the guide to root the handset then download and install the radio listed in the development section.
Click to expand...
Click to collapse
Thanks for the reply.
In the root guide it says "for bootloader version..." how do I find out my bootloader version?
Aplogies, I started up with the back button pressed and found out it is version 0.80.
How can I make a gold card if the device isn't actually booting up fully? I just get:
C:\AndroidSDK\tools>adb shell cat /sys/class/mmc_host/mmc1/mmc1:*/cid
adb server is out of date. killing...
* daemon started successfully *
error: device not found

RandomOtter said:
I just called Orange who said it will take 15 days for it to come through as they need to send the request to the phone manufacturer!
Click to expand...
Click to collapse
Did they ask you for a fee to provide the unlock code??

Related

Unlock the new HTC Tattoo!

Does anybody know if its possible to unlock HTC Tattoo ?
I have tried unlockingonline, But have not recieved any codes now its 24hrs ago... So i guess i was fooled by them...
Is there really nobody that knows?
Micke
unlockingcodes gave me a refund today
But it didnt solve my problem... Want it unlocked NOW!!!!
htccode.com fixed it all!
Great service and quick!
hello , I'm a fresh man , so I have a questions to ask you , you said your phone unlock , it's means Hard SPL unlock ? Or extrom unlock ? Thanks !
micke99 said:
htccode.com fixed it all!
Great service and quick!
Click to expand...
Click to collapse
Their client http://www.htccode.com/applications/TotalGSM_Client.exe has got virus!
I have a problem whit an htc tattoo form Orange i have code to unlock it i enter it and receive message network unlock succesfull but phone can't take network and if i power off and on ask the same code again seem phone show unlock ok but in realty not unlock, someone have solution.
Tanks
gsmsupport said:
I have a problem whit an htc tattoo form Orange i have code to unlock it i enter it and receive message network unlock succesfull but phone can't take network and if i power off and on ask the same code again seem phone show unlock ok but in realty not unlock, someone have solution.
Tanks
Click to expand...
Click to collapse
Flash the firmware.
iliko said:
Their client http://www.htccode.com/applications/TotalGSM_Client.exe has got virus!
Click to expand...
Click to collapse
It is not a virus.
Kaspersky, sometimes AVG detect it as a trojon or virus because the program is packed to prevent it from being cracked.
ferraripassion said:
Flash the firmware.
Click to expand...
Click to collapse
Hey could you explain to me how to do this? What it is? ect. i am a bit of a noob. lol
As i had the same issues as the guy above.
orange codes
with orange phones you may have to enter twice.
so once you have entered and it will ask you again .
enter the code again and it will work
Once i enter the code it says "Network Unlock Successful" but when i get to the main screen i have no signal, and if i reboot the phone it asks for the unlock code again, help would be appreciated.
Neo1607 said:
Once i enter the code it says "Network Unlock Successful" but when i get to the main screen i have no signal, and if i reboot the phone it asks for the unlock code again, help would be appreciated.
Click to expand...
Click to collapse
Yeah same here,
Mine is on Orange UK...
Any help would be appreciated.
Hi,
Same here. Tried everything. Rooted it, flashed with custom firmware MoDaCo. Bought code from HTCCode.com (ripoff). And now am waiting for the isim 2008 from DealExtreme ...
Don't be fooled by HTCCode, like I was. They profess to be able to unlock any phone to any operator. They hadn't bargained for the HTC Tattoo on Orange and probably some other flavours.....
My understanding, and feel free to correct if I'm wrong, is that there's a radio ROM that has been tied down by Orange and at last check they haven't been able to flash it (i.e. get rid and replace by a less tied down one). Within that ROM there's a CID check which doesn't want to respond to any code you throw at it.
My advice is pick up a vanilla Tattoo (play.com do them now for £180), or you could try an iSmartSim (it didn't work for me, but there have been reports of some success)
LeeGath said:
Don't be fooled by HTCCode, like I was. They profess to be able to unlock any phone to any operator. They hadn't bargained for the HTC Tattoo on Orange and probably some other flavours.....
My understanding, and feel free to correct if I'm wrong, is that there's a radio ROM that has been tied down by Orange and at last check they haven't been able to flash it (i.e. get rid and replace by a less tied down one). Within that ROM there's a CID check which doesn't want to respond to any code you throw at it.
My advice is pick up a vanilla Tattoo (play.com do them now for £180), or you could try an iSmartSim (it didn't work for me, but there have been reports of some success)
Click to expand...
Click to collapse
AGREED!
Here is MY experience with HTCCODE (also known as member "ferraripassion"), and his pathetic attempts to unlock an HD2.
http://forum.xda-developers.com/showthread.php?t=657751
I am amazed the admins allow him to continue to prey on members here!
HTCCODE finally DID come across for me. It took some "work"... He claims he sent the code last night.. not quite the "2 minutes" that were brandished, but I did receive it, nonetheless, So I wasn't "ripped off."
Just setting the record clear (for ANYONE who actually cares).
Hi i'm buy code from htcsimunlock . com and key doesn't work, after 24h they didn't refund money. Anyone who has experience with them?
Don't get in trouble!
Somtimes it is easier spending 15 Eruros and 30 minutes than trying magic.
Just one advice. The process erase the data, so remember to do a NAND BackUp before.
I did it before changing from Vodafone to Simyo.
Now i have got a free Tattoo and also changed the ROM.
Just pm me if you need a code
Sent from my HTC Vision using XDA App

[QUEST] To save a ex-blacklisted Hero

Super condensed prologue:
UK T-Mobile HTC Hero bought from ebay
Unlocked via an IMEI generated code (i.e not serial cable method)
Worked fine for 3 months
Sudden onset of 'No Service' and 'sim cannot connect to this network
The battle:
Use CheckMEND to find status of IMEI
It's bloody blacklisted! (Seller is conducting insurance fraud...)
Contact T-mobile - they confirm there are many problems with the IMEI
Contact the seller - no help
Explain to seller I have figured out his full name, address, phone number and that I now know his wife was recently prosecuted for benefit fraud (she is actually the registered seller)
He tells me he will call later
No call - I call him, he says I won't get my money back
The uplifting moment:
I call Tmobile - they have now removed the blacklist
The seller must have informed Tmobile that it wasn't really lost
The crash:
The blacklist seems to have modified the handset so it's locked to Tmobile again.
T-mobile SIMs work.
All other report No Service.
Also, going into the test mode (VOL DOWN + PWR ON) I find that the SIMLOCK status now reports FILE OPEN FAILED!
Quest?:
I will fix this problem....
I've already:
Made a gold card
Flashed Generic latest ROM
Does anyone know how to re-flash the SIMLOCK area - even to default would help?
Would running the CID commands through a serial cable help?
To note: Now rooted with instant root. Will try and flash a recovery image and see what happens.
[METHOD] (source forum.xda-developers.com/showpost.php?p=4750940&postcount=4 - edited a live download location for Instant Root)
I first followed the instructions on making a goldcard and then flashed the 2.73.405.5 WWE rom fine.
Now make sure you have the cm-hero-recovery.img (content.modaco.net/dropzone/m...covery-1.0.zip) on the root of your sdcard.
Aswell as Instant Root (tecnophone.it/wp-content/uploads/Instant-Root-by-tecnophone.zip) now install Instant Root on the phone.
It should pop up with a notification "instant root was successfully" or along those lines. (If you have a problem installing Instant Root make sure Settings>Applications>Unknown Sources is checked)
Instant root then allows for root access with adb shell using the following 2 commands:
1) adb shell
then
2) su
the icon should change from a $ to #.
Now flash the recovery image with the following command:
1) flash_image recovery /sdcard/cm-hero-recovery.img
[/METHOD]
If flashing fails I'll try doing this with serial commands. I've seen a few people about the net with similar issues so hopefully if I am successful!
Just some extra info...
The handset may not be locked back to t-mobile as you cant lock a handset OTA, T-mobile are the only UK network that can actually amend the blacklist for other networks as its owned by T-mobile. When a csa/csr what ever they call them, removes the blacklist it removes it from T-mobile only as the assumption is you should not remove another networks blacklist request. If you are not the original owner of the handset and some CSR has removed they they have made a mistake (you bonus) but if it was not originally blacklisted by t-mobile the other networks will stay dead to it..
Thanks for the reply.
I called o2 who say it is not blacklisted on their system.
Hmmm, I'm not sure where I am left...
It works on T-mobile. but not other network.
It doesn't ask for an unlock code - Is there another lock somewhere?
I have just remembered the name of the system "Dali" if you speak to a team manager and say you have been told you need the blacklist removing from it if its still on..
If its not showing on that then it must be a handset issue..
anarchyuk said:
I have just remembered the name of the system "Dali" if you speak to a team manager and say you have been told you need the blacklist removing from it if its still on..
If its not showing on that then it must be a handset issue..
Click to expand...
Click to collapse
It is definately no longer blacklisted - meaning it's handset.
So this could be coincidental timing? I have a copy of the CheckMEND report saying it had been blacklisted.
Are we sure that T-mob cannot do something OTA?
Is there any way to restore the simlock data to default - I.e. relock it so I can re-enter my unlock code?
Im not sure about re locking it tbh, good luck!!
anarchyuk said:
Im not sure about re locking it tbh, good luck!!
Click to expand...
Click to collapse
Is there anyone who can help my poor HTC Hero!
instead of using the gold card way to get the recover image use http://android.modaco.com/content/h...ng-the-patched-recovery-image-on-your-device/ if you havent already got it on, then put generic rom on and re try,, just an idea its how i flashed mine with new roms, never used a gold card
anarchyuk said:
instead of using the gold card way to get the recover image use http://android.modaco.com/content/h...ng-the-patched-recovery-image-on-your-device/ if you havent already got it on, then put generic rom on and re try,, just an idea its how i flashed mine with new roms, never used a gold card
Click to expand...
Click to collapse
I've got the patched recovery image on now - using gold card.
Could you do me a favour and do the following and post results for comparison:
Turn phone on holding VOL DOWN + POWER
Then goto Fastboot
Then press CALL to do the SIMLOCK test
I get:
--
FAT32 Init Ok
Open File Fail
---
Your result may really help guide my research&testing here!
I also just thought - would one of those Rebel Sim Cards get round this?!
I have just ordered an unlock code on ebay to help you test as mine is t-mobile uk also,
Fat32 Init OK
Open File Fail
Reboot device?
is what i got!!
anarchyuk said:
I have just ordered an unlock code on ebay to help you test as mine is t-mobile uk also,
Fat32 Init OK
Open File Fail
Reboot device?
is what i got!!
Click to expand...
Click to collapse
Hmm, so that's the standard response? Maybe for a locked phone?
Could any people who are unlocked please post a response?!
still waiting for my code, I have had to downgrade to a GSM rom as the new eris 2.1 leaks are cdma and dont offer the sim unlock option!!
anarchyuk said:
still waiting for my code, I have had to downgrade to a GSM rom as the new eris 2.1 leaks are cdma and dont offer the sim unlock option!!
Click to expand...
Click to collapse
Where do I find the simunlock option?! I can't remember it or it's no longer there..
itsmonkey said:
Where do I find the simunlock option?! I can't remember it or it's no longer there..
Click to expand...
Click to collapse
If the phone is locked when you put another sim with another nck code it will auto appear, have you tried another rom like mrbang;s?
Some details from an Dutch Retail unlocked phone.
So never had an simlock:
-------------------
FAT32 Init OK
Open File Fail
Reboot device?
<MENU> Reset Device
--------------------
all roms i used are stock updates, bought 8 days ago
itsmonkey said:
Hmm, so that's the standard response? Maybe for a locked phone?
Could any people who are unlocked please post a response?!
Click to expand...
Click to collapse
I have a Hero (G2) which was on T-Mobile but was unlocked with a code from eBay.
Just tried the simlock test and get the same result as everyone else...
Code:
Fast32 Init OK
Open File Fail
Reboot device?
I'm using a custom ROM but is based on a stock one.
I have an unlocked phone and I also get the same output regarding simlock.
(not rooted, stock rom)

[Q] Sim-unlock for HTC Desire running Oxygen RC4

As far as I know, when trying to sim-unlock a device with a network provided sim-unlock code it shoudn't matter that I have a custom rom (Oxygen RC4). However, this is what happens:
I insert my non-orange sim card and boot up, when android boots up it firstly asks for my pin, I enter it, then it asks for a sim-unlock code and I enter that as well and then get a 'Successful' message. However, in the status bar I get a sim card icon with an exclamation mark inside it and have no signal. Also when I reboot the phone it once again asks for a sim-unlock code.
I've already contacted orange and they've said they'll contact me (which they havent) and i'm sure the conversation will end when I tell them that i've rooted the phone and have a custom rom installed, as my warranty is probably void now. Can anyone shed any light on this? I'm hoping to avoid installing an official ruu to get around this as this will mean ill have to s-off and change partition tables again and I can't be arsed!
from what i know the lock signature in phone is written in eeprom. i don't know if this phones have an eeprom. so i am thinking that you will need an RUU cause when you play with permanent memory by s-offing and changing partitions it can't be permanently recorded.
again this can be totally BS cause i only know this from proprietary phones.
xp4nd3r said:
As far as I know, when trying to sim-unlock a device with a network provided sim-unlock code it shoudn't matter that I have a custom rom (Oxygen RC4). However, this is what happens:
I insert my non-orange sim card and boot up, when android boots up it firstly asks for my pin, I enter it, then it asks for a sim-unlock code and I enter that as well and then get a 'Successful' message. However, in the status bar I get a sim card icon with an exclamation mark inside it and have no signal. Also when I reboot the phone it once again asks for a sim-unlock code.
I've already contacted orange and they've said they'll contact me (which they havent) and i'm sure the conversation will end when I tell them that i've rooted the phone and have a custom rom installed, as my warranty is probably void now. Can anyone shed any light on this? I'm hoping to avoid installing an official ruu to get around this as this will mean ill have to s-off and change partition tables again and I can't be arsed!
Click to expand...
Click to collapse
mariosraptor said:
from what i know the lock signature in phone is written in eeprom. i don't know if this phones have an eeprom. so i am thinking that you will need an RUU cause when you play with permanent memory by s-offing and changing partitions it can't be permanently recorded.
again this can be totally BS cause i only know this from proprietary phones.
Click to expand...
Click to collapse
Thats what im afraid of too. I'm still waiting for a call from orange so we'll see what happens filaraki
Ok aderfe, just let us know how it rolled.
Sent from my LeeDroided Desire HD
I'll be interested to see what happens as im in the exact same situation. Orange never got back to me either. I got the unlock code as I'd read it was required for flashing a new radio however its never been a prob. It would be nice to unlock the phone though especially after I paid £20 for the code!
Sent from my HTC Desire using XDA App
obviousd said:
I'll be interested to see what happens as im in the exact same situation. Orange never got back to me either. I got the unlock code as I'd read it was required for flashing a new radio however its never been a prob. It would be nice to unlock the phone though especially after I paid £20 for the code!
Sent from my HTC Desire using XDA App
Click to expand...
Click to collapse
To tell you the truth im not expecting much from the orange team. From past experience technical call-backs of this nature usually involve a technically-incompetent employee following tree-diagrams to answer your query and in most cases not being able to. If I dont get a solution from them ill try flashing an original RUU and unlocking and let you guys know what happens
Orange never phoned me so I phoned them. Their technical team (which apparently does not deal with customers directly) left a note on my account asking me to provide my orange rom version so I told them that I have flashed a custom rom and request a link to an official orange ruu, will be interesting to see what they have to say! will keep you posted on what happens

[Q] Can you help me unlocking to have HOX working on another provider / operator ?

Hello,
I bought a second hand HOX last week. It was sold to me as unlocked from operator SFR (Vodaphone France, or CID VODAP203).
I bought an unlocking code from an internet shop, tried it, didn't work... I went into a shop specialized in unlocking phones they could not make it provider free...
So I went on to this forum. Plenty of nice things, and as I already rooted an Android tablet from TOSHIBA (FOLIO100), I tried a few things.
It appears that my phone is rooted. When I boot in bootloader it says "UNLOCKED", and it is also S-OFF!!! I am able to change the CID as much as I want, and I have set it to "11111111". As such I was told on a french forum that any SIM Card from any provider should work, but it doesn't...
I have been able to install Jelly Bean from one of the ROM developpers, thinking (and this is where I am a noob) that I will clear the part of the system that tells it is locked to one provider... Of course it didn't do anything more, or different than telling me it doesn't work on any provider.
I went back to stock from Vodaphone France, and came to you in order to get some instructions or link to have on working on another network than the vodaphone one...
Thanks in advance for your help,
Alain
First off, it's great you have an S-OFF handset. You are lucky about that.:good:
On the other hand, unlocking bootloader doesn't have anything to do with SIM locks. So, whatever you did (as you experienced it yourself) doesn't work.
I suggest you search over here, because I know for sure there is a way to unlock SIM lock on HOX. I didn't have to do it, as mine was already unlocked (or SIM free, I can't tell now).
Don't worry, you'll find the way, just be patient.
A bientot!
Yeah everyone told me it was great to have it S-OFF, although I don't know what it can do for me... I guess this would be great for developpers ?
I hope I won't have to go through several unlock code providers...
S-OFF is giving you advantage in being able to flash any ROM, any RUU, any HBOOT, any radio... Good not only for developers.
Back to topic - I suggest you visit some mobile phone service, and pay ONLY after they finish the work. I guess there are whole lot of frauds online,, that would take you money for the "unlock code", and not care if it doesn't work.
I repeat, be patient, and keep searching. Here's what I found (you can do the same search yourself):
http://forum.xda-developers.com/showthread.php?t=1654075
http://forum.xda-developers.com/showpost.php?p=25341694&postcount=71
it cost me a whole £2.79 to get mine unlocked.
I bought the code from ebay inserted an un supported sim and entered the code when asked. That's the main reason actually why I've stuck with HTC they are so easy to un lock
huxleypig said:
That's the main reason actually why I've stuck with HTC they are so easy to un lock
Click to expand...
Click to collapse
Mate, nowadays most phones are unlocked through pw.... code. Usually, you get it for specific handset (IMEI and operator), and just type it in as you did.
BTW, Samsung Galaxy SIII is even easier to unlock - by an apk from Google Play Store.
Hello,
I went through one of Unlock Code providers that [email protected]|-|oR provided me through his links...
I had the exact same unlock code as the one I got in France... that doesn't work. But the guys were really professional, in reimbursing my money as they could not unlock my phone.
The strangest thing is that they asked me if the phone is rooted, and said that this is why I cannot SIM Unlock, because it is rooted... I reverted by to stock, and re-locked the phone but the result is still the same, it stays stuck to SFR...
I hope a solution will come out in the form of an application such as the one for Galaxy III, it looks so easy to do.
Have a good evening,
Alain
Hi my phone was branded by orange and obviously had a simlock what did with my hox and many others before is:root the phone ,get recovery,then flash custom rom and all that branded garbage with simlock is gone.I've done it before with galaxy S,S2,now with my hox. Don't never ever buy any codes online.
budensik said:
Hi my phone was branded by orange and obviously had a simlock what did with my hox and many others before is:root the phone ,get recovery,then flash custom rom and all that branded garbage with simlock is gone.I've done it before with galaxy S,S2,now with my hox. Don't never ever buy any codes online.
Click to expand...
Click to collapse
Hello,
I already did that, (root, flash customer ROM), but simlock is still here... only thing I didn't change is recovery, but it is 5.8.xxx (aka I think it is the latest).
Can you guide me rapidly in return ?
Al1
SIM unlock is totally separate from rooting.

Need help with sim unlock

Hi ! I am sorry if i am breaking any rules over here i am new to the desire hd forums. I have searched through some posts before creating this post i am getting confused because of some retired and obsolete methods.
My brother is bringing an desire Hd locled to telus canada i want to unlock it so as to be able to run it on indian networks. Can someone please point me to the correct guide that can help me achieve the above. The phone is stock DHD unrooted locked bootloader nothing is tweaked so far.
Thanks for helping
Google is your friend
xyzisahero said:
Hi ! I am sorry if i am breaking any rules over here i am new to the desire hd forums. I have searched through some posts before creating this post i am getting confused because of some retired and obsolete methods.
My brother is bringing an desire Hd locled to telus canada i want to unlock it so as to be able to run it on indian networks. Can someone please point me to the correct guide that can help me achieve the above. The phone is stock DHD unrooted locked bootloader nothing is tweaked so far.
Thanks for helping
Click to expand...
Click to collapse
Hello, as i can see you're from Chandigarh,India and you want to unlock your Telus HTC Desire HD,all i can give you easiest method without any troublesome and without rooting or unlocking bootloader. You may have to simply follow below given link.
Link: http://www.ebay.com/itm/HTC-NETWORK...111?pt=LH_DefaultDomain_0&hash=item3f37413d7f
Need to contact supplier locally,as he's also belongs to same location as yours. Also you may give him IMEI first before buying it.Send him a message and deal with it. Once you receive 7 digit code. Just insert any carrier working sim card. It will ask you to enter unlock pin code.,Type given code provided by supplier as given!
Once done,it will prompt a message "Your device is Unlocked" and so you're ready to rock with any carrier you want. Most of the time supplier asks you to be on Stock Rom,but as long as your phone detects non legit sim card has installed,you're good to go.In your case your device is Stock so no worries.
That's the simplest method with cheapest way to unlock without messing around and trying to ended up bricking it. This link i found. You might find cheaper than this. But that's how i did with my device.
dr.patron99 said:
Hello, as i can see you're from Chandigarh,India and you want to unlock your Telus HTC Desire HD,all i can give you easiest method without any troublesome and without rooting or unlocking bootloader. You may have to simply follow below given link.
Link: http://www.ebay.com/itm/HTC-NETWORK...111?pt=LH_DefaultDomain_0&hash=item3f37413d7f
Need to contact supplier locally,as he's also belongs to same location as yours. Also you may give him IMEI first before buying it.Send him a message and deal with it. Once you receive 7 digit code. Just insert any carrier working sim card. It will ask you to enter unlock pin code.,Type given code provided by supplier as given!
Once done,it will prompt a message "Your device is Unlocked" and so you're ready to rock with any carrier you want. Most of the time supplier asks you to be on Stock Rom,but as long as your phone detects non legit sim card has installed,you're good to go.In your case your device is Stock so no worries.
That's the simplest method with cheapest way to unlock without messing around and trying to ended up bricking it. This link i found. You might find cheaper than this. But that's how i did with my device.
Click to expand...
Click to collapse
Hi thank you so much for your help but i got it unlocked through a local vendor was a bit more expensive but it worked so my desire HD is up and running.. thanks again. Cheers !!

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