Wireless Not Listing Access Points - Desire Q&A, Help & Troubleshooting

Hi Guys,
Had my Desire a week now and loving it, but have a small by very frustrating problem. Sometimes and I have yet been able to reproduce this consistantly, the conneciton swaps to data from Wi-Fi while asleep, when I wake it up the phone works fine and uses the data connection but wont re-connect to the wireless.
In settings it list no avalable wireless networks, if I turn the wireless on and off it says its connecting to my network for a second and then gives up and says not in range, there are 5 other networks that should be in range and it list none of them. I have tried an app from the market that scans wireless and it has the same problem nothing is listed as seen. If I set airplane mode on and off the wireless jumps back into life lists all networks and connects back to mine. This has happened twice at home (uses WPA/PSK) and once at work (uses WEP).
As I said I cant reproduce this all the time and its fine to use the data connection but dont know why I have to airplane mode in order to get it back, do you guys think its a hardware or software problem am I rebooting the wireless hardware when I toggle airplane mode but not when I turn just wireless on/off? Should I try factory reset or send it back for repair? Has anyone else ever seen this?
Edit:- Sleep policy is Never.
Thanks for any advice.
Dan.
BTW- Stock T-Mobile ROM, not rooted.

Try a factory reset first and see how it goes from there

Related

Data connection problem when coming back from Airplan mode...

I've stumbled on a strange issue.
If I switch the Desire to the Airplan mode when the Data connection is off (I use the appropriate HTC Data connection widget to do this), when I switch back to Airplan mode off, the phone is no more able to restore the data connection.
The only workaround found is to restart the phone.
Has anyone got the same experience?
Two questions.
1. When you say you switched off data connection, are you talking about syncing, wifi, mobile network, ... etc?
2. Why do you want to switch off data connection and turn on Airplane Mode? Doesn't Airplane Mode cater for shutting down all wireless?
1. I'm talking only about the "Data connection" option on "Wireless and networks" menu, that is switchable via a special HTC widget. Switching this option off, the phone is no more able to access to the GPRS provider. I often keep this option off to save battery life. I turn Data connection on, if I need to sync and access to Internet.
2. This is not the matter, just it happens. Eg. When I go to sleep, I turn the Airplane mode on, doesn't matter if the Data connection is on or off (it is possible that it is on) in order to avoid any disturbs (calls, sms, etc.).
I just wonder if this issue is a true bug of the phone:
1. Switch off Data connection
2. Switch on Airplane mode
3. Switch off Airlplane mode
4. Try to activate Data connection (for me it seems it's not possible without a reboot)
Had a similar problem which I wrote to HTC about: after the phone has been data connected via wifi and I leave the wifi network it often will not connect to data via mobile network (GPRS/3G), giving the message "connection failed" if I try to manually connect in the "mobile networks" section of the "wireless & networks" settings page.
It seems to have fixed itself now, and I think it's because I've since ticked the option to "enable always-on mobile data", which I had turned off to save battery. Give it a try.
yurikg said:
Had a similar problem which I wrote to HTC about: after the phone has been data connected via wifi and I leave the wifi network it often will not connect to data via mobile network (GPRS/3G), giving the message "connection failed" if I try to manually connect in the "mobile networks" section of the "wireless & networks" settings page.
It seems to have fixed itself now, and I think it's because I've since ticked the option to "enable always-on mobile data", which I had turned off to save battery. Give it a try.
Click to expand...
Click to collapse
Thanks yurikg, but on my phone the "enable always-on mobile data" option is checked, anche there is no mobile network connection problem coming back from a Wifi connection.
The problem I shown is probably caused coming back from Airplane mode.
The other possibility is Juicedefender which apparently is known to cause problems recovering a mobile data connection (recent update may have fixed this):
http://forum.xda-developers.com/showthread.php?t=660706&highlight=juicedefender
yurikg said:
The other possibility is Juicedefender which apparently is known to cause problems recovering a mobile data connection (recent update may have fixed this):
http://forum.xda-developers.com/showthread.php?t=660706&highlight=juicedefender
Click to expand...
Click to collapse
I've not juicedefender on my Desire...
I've in plan to do some other tests...
I have a problem with my Desire reconnecting to a mobile data connection too, but not when I come out of 'plane mode, its when I leave a Wifi covered area. It could be the same problem, triggered by anything that disables and then reactivates the data connection?
I have no solution yet, and I have contacted HTC support about it (still no reply). There is some discussion here:
http://forum.xda-developers.com/showthread.php?t=656192
I seem to be having this problem too when coming off WiFi connection, unfortunately restarting the phone has not righted the issue...
I'm also having this problem with the connections. Fine on the wifi at work and at home but not switching over to the mobile network. Apart from that the phone seems awesome! Soooooo much better and more fun than the HD2.
OK, my phone appears to have no network connection whatsoever in fact...
Have the same problem as well. Coming from Wifi and to mobile network only - I do not get any data coverage. This is for the Desire and I had the same problem with Legend.
I hope this will be worked out ASAP.
Well, my problems all sorted. Turns out I had to manually input the APN for internet, took me by surprise since no phone I've owned since 2006 has needed that...
Just had to put in the settings manually too. Seems there is an issue with some of them. Would put a link here but as i'm a newbie not allowed Just google vodafone apn settings for htc desire and hey presto
Same problem here, my Hero had it too. I found it did work when you switch to gsm only and back to 3g/gsm... Would love to hear good solutions.
Im also having the same problem.
If i try switching my connection from wifi to mobile data, my mobile data connection fails to work. A power cycle fixes the issue but if i try switching connections again, the problem returns.
Can I suggest to anyone still having problems getting their phone to switch to mobile data when leaving Wifi to view the following bug report on Google Code and to star it to help raise the priority with Google:
http://code.google.com/p/android/issues/detail?id=2207&colspec=ID Type Status Owner Summary Stars
Thanks folks

Losing WiFi Connection Intermittently

Here's the deal: my S2 keeps disabling its WiFi connection. I’ll be connected to my router for a while, sometimes for 12+ hours at time, when all the sudden my S2 will lose its WiFi connection and switch to 4G. When I go into my WiFi settings, it will say that my router is “Not in range” and show no other available networks (even though there are dozens in this area).
I can sometimes get my connection back by toggling Airplane mode or “use packet data” on/off. But nothing works %100 percent of the time. I don’t think it’s a router issue either because we had 4 smartphones in this house over Christmas and the only two that lost their WiFi connection were my and my wife’s S2s.
Anyone else encounter this?
(p.s. Phone is stock, by the way.)
If you have the Tmobile my account disable or uninstall it.I made a thread about this awhile back. It has something where it needs to stay connected to 4g or intermittently puts data on and cuts wifi off I used to have this problem before not no more after uninstalling it.
Thanks, sarni. I read your thread a couple days ago (when I was trying to figure out what was going on), but I'm not sure we're having the same issue. My WiFi and 4G icons aren't on at the same time, for instance.
The other problem is that I haven't rooted my phone, so uninstalling T-Mobile's "My Account" app isn't an option.
Yet.
Happening again now.
Phone seems to be stuck in the following loop: scanning for available WiFi networks, seeing them all, locking in on my WiFi network, trying to obtain an IP address, then back to scanning again without a connection.
No toggling of settings broke the loop until I powered on/off.

[Q] WiFi connection issue Galaxy S II

I need your help everyone. My brother is using the Galaxy S II running ICS 4.0.1 that was bought along with my S III and it is acting up. GSII is running stock ICS, and still in stock configuration. Phone is not rooted or messed with in any manner. The phone connects and stays connected to the Home Network, but data transfer stops after few seconds. All the other devices at home (laptops, PC, other phones) stay connected and works fine. Home network is through Century link and wireless is through actiontec modem and wifi router - http://www.actiontec.com/products/product.php?pid=264#.UOyOPB3aI7s). He has been using this phone with no problems with the same wireless network for almost 4 months and this issue started almost a month ago. I have no idea why it went wrong all of a sudden and not had any luck in finding a solution from all my research.
Problem: When WiFi is activated, it will connect to the home wireless network and will work for few seconds. As soon as background activity that requires data stops, the WiFi stops working. If I am browsing or a video is playing on Youtube, it will stay connected, but as soon as I exit out of the application that is pulling data, it stops working. I have to turn it off and back on again for it to work, but this issue repeats. From looking at the signal bars for WiFi, its full (I was sitting next the router) upload arrow blinks once in a while but noting on the download. None of the apps are connected to the network. Browser will show loading for a while and then displays no network connection message. I tried google play, youtube, third parts apps etc. to ensure its not just the browser. When I turn off the WiFi, the phone seams to download a bunch of messages and updates that was not being pulled for a while. My GSIII connects fine with the network and it works fine even after being idle for hours. I have no idea what is going on and would really appreciate any help. I am close to calling Samsung and T-mobile, but thought I will try here first as we all know how easy it is to deal with those guys.
Things I have tried so far: I have tried all of the following based on suggestions I read from other forums I found through google search.
1. Factory Reset the system: FAIL. After the reset was complete, I waited for everything to finish loading and then I connected to WiFi by inputting all the necessary details. Same results, will work for few seconds and stops.
2. Restart the Modem and Router: FAIL. I do not think it is modem or router related issue as my S III seams to connect and work fine.
3. Turn off the security for wireless network: FAIL. Same result as above.
4. Try different encryption: FAIL. Same result as above.
5. Forget the Network and redo: FAIL. Same result as above.
6. Change the IP address to Static in advanced settings for the network: Worked for a while and then this stopped too.
7. Change WiFi sleep policy: FAIL. Changed it to " When device sleeps", "Never" and "Always", does not make any difference.
8. Third party apps suggested by everyone: FAIL.
This is where I am at right now. I have tried to include all the information possible. Please ask me if any other information is needed.
Last resort ... try a warranty replacement.
Is the phone experiencing the same issues with other wireless networks (coffee shops, McD's)?
[Fixed]
The issue was not with the phone, but with the router/modem. This was the century link modem with wifi and router from walmart that was bought for $99. Its an actiontech router with built in modem for century link. This does not work and dont bother purchasing it. I ended up buying the NETGEAR DGND3300 RangeMax Dual Band Wireless-N Router with Built-in DSL Modem from Amazon (http://www.amazon.com/gp/product/B001UHMB5O/ref=oh_details_o01_s00_i00) for a 30 dollars more, but it works. Only extra step was that i had to call century link for my username and password that needs to be entered during the setup procedure. The actiontech from walmart did this automatically (mainly because this was a century link branded product).

4.3 Wi-Fi bug?

Anyone else notice Wi-Fi randomly deciding to turn off/not connect to automatic networks, like your home or office?
I notice that sometimes I'll pick up my phone and go to use the VPN and it will say I can't connect because I'm not connected to the Internet. Or I'll get an email in Gmail while using my laptop and wonder why my phone didn't beep just then and notify me. I then look in the to corner and see it isn't connected to my network, nor making an attempt to. The Wi-Fi signal symbol just isn't there. The Wi-Fi quick settings button is highlighted meaning Wi-Fi is in fact enabled, but it isn't connected to it for some reason. The second I go look at the network list -- and it does see all the networks so I know for sure it is enabled and scanning -- it instantly tries to connect and does so perfectly fine.
I thought it was just a bad signal once or a router issue, but it has happened several times now since updating to 4.3. This has never happened before.
It's just like it randomly decides not to try and connect to the network unless I open up the network list. It's random as far as I can tell. It's usually fine, but it has happened on more than one occasion now since upgrading to 4.3.
Any ideas? I haven't changed any settings since 4.3. I thought it might be battery/idle related, but once I get it to connect again, it stays connected no matter what the status of the battery or how long it's idle. This makes me think it's probably a bug.

[Q] Wi-Fi Just Decided To Stop Working (Switches Off After 30 Seconds Or So) CM7

Hi All,
I am still lumbering on with an old HTC Desire running CM 7.07282011-Nightly and have had no real issues up until a couple of days ago.
Whilst in France (not that that make a lot of difference) the Wi-Fi access stopped working and the phone stopped being able to see any Wi-Fi networks. Basically, it switches itself off after around 30 seconds and cannot pick up any networks. In addiiton, the WiFi MAC address shows as unavailable although teathering via a WiFi hotspot works fine. I was switch between teather and normal Wi-Fi when the problem occurred.
If I go into Settings --> Wireless and Networks -->WiFi setting, then switch on the Wi-Fi, I get the "Turning on" message but then a Sorry warning saying "Application Settings (in process com.andriod.settings is not responding" and I can either "force a close" or "wait". If I wait, the Wi-Fi will simply switches itself off after about 30 seconds.
I did read in another post that this might be to do with the Wi-Fi sleep status but I tried all 3 options (from the menu in the Wi-Fi setting page) but that didn't do anything.
The issue appears to be that that phone has lost the Wi-Fi adaptors MAC address (says unavailable). However, I can still use Wireless Tethering and connect to to the phones WiFi hotspot. I think something has go screwy with the Wi-Fi tethering and Wi-Fi access (as I was switching between both when on my travels), but I need some help in trying to fix it.
Any Help Welcome
Chris
I tried updating to cm-7-20130301-NIGHTLY-bravo (whuch was the last release version), but still no joy.
Any help welcome
Well, after trying pretty much everything, I had to run a factory reset on the phone. Finally, my Wi-Fi is working again. Of course I now have the ball aching job of setting the phone up and re-installing all my apps again. Google restore is pretty rubbish
Looks like there must have been a config setting that got screwed somewhere. I did take a backup of the ROM and if anyone knows where this might be resolved, I wouldn't mind restoring.

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