Evo - Won't stay in 3G coverage - EVO 4G Q&A, Help & Troubleshooting

I'm having trouble with my EVO staying in 3G coverage. My phone is fully rooted and running Froyo (The problems were the same with the Eclair build however), have the 2.05+ radio installed (however the problems were the same with the 1.39 radio as well) and I'm living in Michigan.
At any given time my phone will slip into 1X coverage and will seem to lock in there. When I first received the phone I felt like the phone quality was subpar compared to the Hero I had prior. I'm not sure if its been a firmware issue or network issue or simply a phone issue (starting to think the later), but hoping its a simple fix with something else.
About a week ago I was on a trip across Michigan which should have had 3g coverage the entire way (I was a passenger and trying to use wireless tethering to do some work along the trip). I would constantly go into 1X and would have to restart my phone to get back in 3G. Even at home I'll go into 1X and will have to reboot my phone to get it back to 3G.
I've tried Real Signal as well during these times and it also shows no 3G signal.
Anyways, anyone else experience this? Is it likely a bad radio or something else. I hate to have to return the phone and go through that process plus root again but I might have to at this point.
Thanks for any help that can be provided!!

Hmmm, whereabouts in MI? I am all over the south east and have never seen my phone drop out of 3G yet.
Have you tried wiping everything and trying stock rom w/OTA 1.47 just to make sure it isn't the ROM?

I am having the exact same problem. Using 2.0xxx radio and Fresh 0.5.3. I recently exchanged my phone and got a new one. The first phone did not do this
Try this:
When it shows you no 3G coverage, instead of restarting, go to-- SETTINGS> WIRELESS & NETWORKS> scroll down and look at "Mobile Network". When i get the 3g problem it says "Connection Failed". I think uncheck that box and re-check it and it connects back to 3g again (for a time, but then I have to do it again).
My MOBILE NETWORK settings are: Data Roaming = OFF, Always-on mobile data = ON, and CDM Roaming mode is set to: SPRINT only. Call guard = ON but i dunno what that means.
I dunno wtf is going on with this. Im in Houston and this issue is really pissing me off because i actually got a Novatek screen this time and don't want to risk taking the phone back and getting the Epson...
Anyone else experiencing this retarded issue?

Elegant: I'm in SE Michigan as well. I've tried several roms and have had issues with them all. I'm currently using a Froyo rom with similar issues as I've had with stock and other eclair roms.
As for checking/unchecking the box as you stated in Froyo I don't have that option available... I'm sure there's another way to get to it but I can't through settings. I think there was a #* code to get to where you are talking about but I'd have to look again.
It is a very annoying issue and like yourself I don't want to have to return my phone if there's a simple fix.
On a side note: How do I find out what panel I have? I've been considering the kernel that would get rid of the 30 fps cap but haven't yet pulled the trigger in part because I don't know which panel I have - and because I need to learn a little more about it before I go ahead with it.

http://forum.xda-developers.com/showthread.php?t=719763
Post 3 tells how to determine screen

Thanks for your help - got the kernel and now get around 40 FPS. Now if I can just figure out why the phone goes in and out of 3g on occasion. Its really not as big a deal when I'm at home but when I travel it is a pain.

well i returned my phone and got one with an Epson screen. im using Fresh 1.0.1 and it is even worse. i cant even use 3g data for more than 5 seconds before it disconnects. i've read some stuff about APN but dont know how to refresh/update them. i've updated PRL and Profile and nothing helps. how am i having this problem with 2 phones running 2 different ROMs? last rom was fresh 0.5.3 and now it is fresh 1.0.1...
anyone help with this APN issue? (i dont even know what APN stands for)

i actually am using the kernel for 55 FPS for Epson screens. would that be a factor either?

I'm and having the same issue with 3g.
Every thing worked fine with the first stock root of 1.32.651.1, PRI 1.40_003, PRL 60666.
With the second root of 1.47.651.1, PRI 1.34.651.1 now my 3g is unstable.
I don't know what FPS has to do with any of this, but I put radio radio-1.39.00.04.26 and it seems to improve a tiny bit, but I don't know how to update back to PRI 1.40_003.

Not happy
Also having problems in SE Michigan. Just started today after installation of Fresh 1.0.1 and the new radios. I also have a co-worker with and unrooted EVO and the latest OTA/Radio with the same problem.

I have a rooted EVO (DC 3.2.3). My wife has a stock EVO (fully updated).
Last night our phones started bouncing between roaming/sprint 3G, while we were sitting at home.
We started getting this error if we turned off Data Roam:
"Data Call Failure
Error Code 67: Registration failure. Your PCS Vision username and/or password may be incorrect. Please try again."
The error pops every time it tries to connect to Sprint's mobile network and fails.
We also live in Michigan. Perhaps they are doing provisioning?
Rebooting + update Profile/PRL seems to help, sometimes, but not permanently.

I am having the same issue with my 3g coverage.
When I go into my settings and turn mobile network on, it connects but then immediately says connection failed.
Does anyone have any suggestions as this is getting really annoying and frustrating.

Went to a Sprint store last night; apparently Michigan was having some significant network issues (the store reps said their phones kept getting disconnected as well), and that it was expected to be resolved by sometime today. After a reboot last night, I haven't had any more issues myself.

Related

Please help, EVO 4G connectivity goes in and out after rooting

Hi guys,
Please help me out here:
After I rooted and unlocked NAND on my EVO by following the guides on this forum (part 1 and part 2), my 4g connectivity is totally unreliable.
The connection switches between 4g and 3g a couple of times a minute. Sometimes the EVO will have a full 4g signal and an ip address (according to the settings app), but when I open the browser it says that there is no network connection. Switching the phone to 3g fixes the connectivity issue.
I live on the 14th floor of a high-rise and had full 4g signal before rooting. I have tried the stock ROM as well as the Bugless Beast ROM and I get the same results.
Does rooting and unlocking NAND somehow mess with the 4g radio in the EVO, anyone have this issue in the past? Please help, I don't want to take this thing back to Sprint and go for the iPhone
Have you updated the radio? Go to settings and see if you baseband is 1.39.00.05.31
4G Radio
What is your current baseband at?
you should be at 1.39.00.05.31 or higher. If you look for the Fresh .2 Rom, they have the Radio zip. reboot into recovery and flash with the new Zip it will update your Baseband radio will be updated.
I had issues with 4G connectivity I updated my radio and I am all set.
-Joshonekenobi
Yes, I just updated to the latest baseband and it's still doing the same thing.
The phone shows full signal on 4g and all of the sudden switches to 3g and back to 4g again. This occurs several times a minute.
Is there some way I can flash it back to completely stock ROM?
Thanks,
Rayden1000
i'm rooted via unrevoked and my 4g is spotty. rooted or not. for me I think its 4g not set up yet. It is a work in progress. I'm in St. Louis. Speeds suck as well.
Avg. 1.2 download 4g
Avg. 0.5 download 3g
I am in Baltimore, the first 4G market. I really don't think it has to do with coverage....before rooting (and even after rooting, when on 4G), I get about 3.6 down and 1 up (upload is capped at 1 by Sprint).
I also live in a high rise that's half a mile from Clearwire's 4G tower........my issue is that after rooting, the EVO is not locking to 4g, it keeps switching back and forth between 3g and 4g.
Rayden1000
rayden1000 said:
Yes, I just updated to the latest baseband and it's still doing the same thing.
The phone shows full signal on 4g and all of the sudden switches to 3g and back to 4g again. This occurs several times a minute.
Is there some way I can flash it back to completely stock ROM?
Thanks,
Rayden1000
Click to expand...
Click to collapse
Same issue here... Try this: go to settings and disable mobile networks (i.e. turn 3G off). When I do this, speed test works fine, but as soon as I try to do something real it disconnects and says there is no connection, even if it had a strong signal... not terribly useful!
L_Mo said:
Same issue here... Try this: go to settings and disable mobile networks (i.e. turn 3G off). When I do this, speed test works fine, but as soon as I try to do something real it disconnects and says there is no connection, even if it had a strong signal... not terribly useful!
Click to expand...
Click to collapse
L_Mo,
Were you having this issue before rooting (I am just assuming that you did root)? I swear that I did not have this issue before doing the full root and Nand unlock. When I just had Unrevoked root, I was using my Evo as my internet connection for my laptops for a full week with no issues and as a result I disconnected my Comcast cable internet.
I am just at a loss here, if I can't get this fixed, I will have to either flash the phone back to stock or take it back to Sprint for an exchange.
Rayden1000
I had the same problem after rooting. I am having better luck with Flipz stock rooted rom. I am using Flipz ota 1.32.651.6 rooted rom with the 1.39.00.05.31 radio. I wiped cache and delvic before flashing.
If this doesn't work for you you can get the stock RUU and reflash to unrooted stock.
jgarozzo said:
i'm rooted via unrevoked and my 4g is spotty. rooted or not. for me I think its 4g not set up yet. It is a work in progress. I'm in St. Louis. Speeds suck as well.
Avg. 1.2 download 4g
Avg. 0.5 download 3g
Click to expand...
Click to collapse
Unrevoked is a ***** root and couldn't possibly mess with your 4G, sorry to say!
And, to the rest of you, rooting would not mess with your signal at all unless you dropped your phone or some ****. Installing the newest radio would be my only recommendation. Or you can unroot it and try to exchange it for a different EVO.
erikjonpeterson said:
I had the same problem after rooting. I am having better luck with Flipz stock rooted rom. I am using Flipz ota 1.32.651.6 rooted rom with the 1.39.00.05.31 radio. I wiped cache and delvic before flashing.
If this doesn't work for you you can get the stock RUU and reflash to unrooted stock.
Click to expand...
Click to collapse
Thanks erikjonpeterson,
I am going to to download that ROM now.... I knew I wasn't crazy when I said that 4G worked fine before rooting. I am finding more and more info online about many people having the same issue
Rayden1000
rayden1000 said:
Thanks erikjonpeterson,
I am going to to download that ROM now.... I knew I wasn't crazy when I said that 4G worked fine before rooting. I am finding more and more info online about many people having the same issue
Rayden1000
Click to expand...
Click to collapse
I had the same issue. Reflashed the RUU and still had connection problems (good 4g signal, but use the internet and it drops and switches to 3g). Didn't have problems with my 4g data card though.
edit: I actually thought I messed something up myself before I even rooted. I was in a bad area and kept roaming even though I could get a weak Sprint signal so I switched it to Sprint only and I think I mightve messed with some other settings under that mobile network tab. What are the default settings?
So basically, something in the full rooting process (not the unrevoked one), f's up the baseband or access to the baseband? I am not an electronic engineer, but it's obvious that doing the full root messes up 4G.
Any senior members in the know have a fix for this? I already exchanged my Evo once because of several stuck pixels, it would look suspicious if I went back to the store again...
Rayden1000
rquinn19 said:
I had the same issue. Reflashed the RUU and still had connection problems (good 4g signal, but use the internet and it drops and switches to 3g). Didn't have problems with my 4g data card though.
edit: I actually thought I messed something up myself before I even rooted. I was in a bad area and kept roaming even though I could get a weak Sprint signal so I switched it to Sprint only and I think I mightve messed with some other settings under that mobile network tab. What are the default settings?
Click to expand...
Click to collapse
Default settings under Mobile Networks: Every option is checked.
Rayden1000
rayden1000 said:
So basically, something in the full rooting process (not the unrevoked one), f's up the baseband or access to the baseband? I am not an electronic engineer, but it's obvious that doing the full root messes up 4G.
Any senior members in the know have a fix for this? I already exchanged my Evo once because of several stuck pixels, it would look suspicious if I went back to the store again...
Rayden1000
Click to expand...
Click to collapse
Don't take what I said as a definite Evo or root problem. I'm curious as to if it's a 4g here in Philly problem. When I first bought the 4g card it was great, but wasn't using it so I returned it. Bought it again 4 months later and I returned that one because the 4g was terrible. I'm thinking 4g where I'm at sucks and is getting worse with more and more people jumping on it. I was a 3g early adopter so I'm not worried yet.
edit: I'm gonna go down to an area that's known to have a good 4g signal after work and sit around and do some "testing".
Which market are you in? Sprint has been doing a ton of testing in markets that aren't officially live yet.
I don't think it has anything to do with the ROM.
If when you are connected to 4G you can access the internet, only suddenly 4G it drops for no reason and switch to 3G and then reconnects to 4G and goes on and on, below is the solution. if when you are connected to 4G you can not access the internet at all, the below wont fix it for you and it is probably a problem with your rom.
You will need your msl code to fix this, loop up in the forums to to obtain your msl code from Sprint:
hit ##DATA# > Edit mode.
Put in your msl code
Chose WIMAX
Scroll down to Wimax_Idle_Sleep
Change the value from 10 to 300.
Click menu, commit changes and restart the phone.
This fixed it for me and i never drop 4g (when in good coverage) again.
Basically Sprint has some STUPID setting that tells 4g to go into "sleep mode" of no data is passed on the 4g connection after 10 seconds which is essentially disconnecting 4g.
The problem is it goes into sleep mode (disconnecting), but then rescans and look for a 4G signal > reconnects to 4g and if no data will be passed in 10sec it will do the same again in an endless loop.
10sec to put a connection into sleep mode is really low so change it to 300sec.
The odd thing is that this is only happening in certain locations and with certain towers.
I tried to call Sprint and explain about this issue but my attempts fell on death ears.
Go ahead and try the above. if it helps you please someone make this a sticky as you are not the first i see having the issue.
Valicore said:
Which market are you in? Sprint has been doing a ton of testing in markets that aren't officially live yet.
Click to expand...
Click to collapse
I am in baltimore, the first 4G market.
I have to tend to agree that something in "Part 2" is messing up something with 4G. I've done Part 1 and successfully "upped" the radio with no 4G loss. Living in $G Vegas, I would get solid 2 bars inside my office. Once I did Part 2 and redid the phone, I would get "jumping" from 3G to 4G...
I still have to wonder, when flashing the new radio, why (after Part 2) it gets "stuck" in formatting cache and you get no "confirmation" of an upgrade. I am an AnooBroid...but this just doesn't seem right to me.
(Edited) - This post is now obsolete... Teaches me to refresh the page on the Evo before posting!

Not connecting to 3G EVDO, only 1xRTT

Hi, I was hoping someone here may be able to help me out with this problem. Last week I had a weird issue where my GPS signal stopped working, text messages and phone calls weren't coming into the phone. I've since been able to correct that issue with flashing to a clean Sense based ROM, and updating the profile and PRL, but now I can't seem to pickup 3G EVDO signal, only 2G 1xRTT..
My phone is(was) rooted and flashed with Calkulin's EViO 2 v1.77, most current radios. I thought maybe something got messed up, and since 1.8 was out, I flashed to that. Same issue, updated the radio from his package, same thing. Then I thought, ok, maybe something with this rom is messed up(unlikely, but I was grasping at straws at this point), so I flashed to a different rom, think it was sprint lovers.. same thing. Flashed to CM7, same. Unrooted and flashed back to stock, took it into Sprint, which they did a hard reset and told me since it shows the 3G icon in the top bar, it is on 3G and working fine. This is ofcourse bull**** since the Evo shows that 3G icon even if its on 1xRTT signal..Sprint tossing out wrong info, shocking I know. I've used Antennas and OpenSignal apps to show that it is indeed connecting to the 1xRTT signal. Downloading anything on the phone is ofcourse slow too, I've had google maps updating now for about 15 minutes, and it is 5.86MB.
Would anybody have some suggestions of what I can try to get the 3G radio working again?
Anybody have a suggestion of what I could try here? I've changed my PRL to the Verizon one, which gives the same results. Still having the same problem.
ya its calkulin's 1.8. the new extended mobile data menu hack has a messed up default that sets it to evdo only by default, messing up everything else. switching roms doenst help. go back to calk's 1.8 and type in the dialer ##3282# select view only and make sure mode of operation is on automatic.

Can't connect to network unless on EDGE - Please help

My gf text me this morning saying that she can't get service unless she selects 2G only. She was having issues with her phone and thought maybe the SIM was the problem since it was several years old. She went in and got a new one last night and things seemed to be OK. When she woke up this morning, she again had no service at all ('only 2G' unselected). She switched back to 2G only and is getting service. Even with "only 2G" unchecked, it should still bounce to Edge if there's no 3G signal, right?
I flashed CM7 RC1 or 2 for her back in January and I believe she has the latest radio update.
Any advice? Is this a hardware/software/SIM or network issue?
Any help is greatly appreciated.
If you can, you could try making a backup and flashing another rom?
I'm thinking the very worst problem could be a busted antenna. D;
... But we'll try everything we can before we come to that.

[Q] phone will not let me do anything while roaming. any ideas?

so i was running the VR_GengerSense_Revolution_B4 rom about 4 days ago with now problem doing ANYTHING on my phone while in digital roaming. then i left the roaming areas and went into sprint service area and came back into the roaming area and now my phone wont do anything while roaming. i cant make or receive calls or messages or use any apps or the net. i have 2-4 bars of signal but if i try to do anything it tells me i have no network connection. yesterday i switched to the BeKinged-STOCK-Beta-V1-Clark44 rom thinking that changing everything would fix it but it didn't i went back into that same roaming area today and its the same story. does anybody have any idea of what i could do to fix this? I'm at a loss i tried every setting and was on the phone with sprint for about an hr. and nothing. Ive tried different radios and still nothing. i was thinking of un-rooting and seeing if that changed it. it baffles my that it just randomly started with out me changing anything on my phone.
thanks for any input.
i updated the PRL tonight hopefully that will help \. gonna try that before i un-root.
PRL update didn't help. unrooted taking it to sprint tomorrow.

[Q] HELP!!!!! 3G no good!

my phone has been rooted for 1 year now and so far have had no problems what so ever, but just recently i flashed synergy rom and all hell broke loose. my phones 4g works fine and so does wifi but my 3G would not start, it would turn on for about 1 second then go straight to 1x.
things i have tried......
update my profile and prl...nothing
##data##, menu, restore....nothing
pulled the battery like about 155752 times....nothing
nandroid restore to a time where it was working...thing
flashed like 6 different roms and still nothing works.
flashed new radios and still a no go..
i tried to do the whole metro pcs flash but then changed my mind not to go to metro as its network is crapy. i went to qpst and cdma and reverted everything back to how it was, so i dont see why it would mess up my 3G
i have no idea what else to do, any help will be greatly appreciated.
If it is 1x, that shows the true data strength. You may have excellent connection, but poor data in that area, or the server is just temporarily overloaded. It'll correct itself. Previously, sense roms would always show 3G even if it was a 1x connection, but most developers put in that fix to show the true strength, like in aosp.
Thanks for the reply. the thing is that my wife has an evo as well and shes right next to me and gets perfect 3g data connections, and i was getting error 67 upon trying to update prl and profile. as soon as i did the reset on the ##data## it went away, and now it wont even connect to 1x at all...man its so frustrating, ive searched and search but nothing.
same thing has happened to me, tried chatting 3 times, and called tech support once, so far no data.
try this...i did not work for me at all but it might work for you...good luck buddy you'll need it lol...this crap is frustrating as hell.
http://forum.xda-developers.com/showthread.php?t=1045629
ive had similar problems... just flashed a rom,, 3g working but hotspot isnt.... i need help too
Sense ROM's show 3G to identify a data connection, while the bars are actually displaying the voice connection. I believe aosp ROM's strickly display the data speed since voice reception is generally good. This may just be a placebo affect and you think you have poor 3G. I would suggest running a speed test on both ROM's (your current one and the one you found "good" data speeds on) to ensure that it's not the ROM itself.
Sent from my PC36100 using XDA App
I've got the same exact issue, but I've been on Synergy for a while now. As of last night though, no 3g... My France's unrooted EVO works just fine, and I've been in a few different areas, so I know it's not the tower. I've done the same things the OP has done and still nothing... Is it possible for the Rom to fry out the 3g??
Sent from my PC36100 using XDA App
Ok ive got mines working. However its still a little sketchy but atleast 3g doesnt go away. After going tjrough the steps in my last post, I did ##786# and resetted everything. Then reflashed my rom and walah!
This worked for me.
Step 1: Open dial pad , ##3282# enter
Step 2: Select "Edit Mode", then input your MSL number
Step 3: Select "Data Profile", then press menu button
Step 4: Select "Restore", then press ok. Should reboot on it's own. If not reboot.
You said you did something similar but figured it wouldn't hurt.
I did that, but didnt work for me. However every phone is different and every little bit helps.
Sent from my PC36100 using XDA App

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