[Q] Exchange security - EVO 4G Q&A, Help & Troubleshooting

I've always had my work email (Exchange) connected to my Evo, no matter which ROM I was running. Had it hooked up with CM6 RC1, no problems. Had a bit of trouble getting it set up with CM6 RC2, but was able to get it working with a fake domain, which took me to the manual setup screen. All is well, except...
Now I'm getting random notifications that Exchange needs security settings changed. I can click on the notification and it's not telling me specifically what I need to enable. Under security in the settings menu, Email is set as a device administrator (can't remove it from there or it disables my account.) The thing is, even without security enabled, I'm still able to send and receive email.
I know on my old WinMo phone, Exchange automatically enabled PIN locking of the screen - but it's not enabling the security that it needs to here. Any idea what I need to change?

I had that notification for a long time..i went into my OWA through the web and had to delete all my previous devices to my exchange account and re setup my exchange and havent seen that notification since..

Related

Froyo & Exchange - "Update Security Settings"

Hi,
i have Exchange setup & working. I get a notification each time I reboot the phone it says update security settings. If I click on it, it goes away & doeesnt bring any other information together.
Any ideas on what it wants? Its not terribly annoying but its strange.
Thanks,
Rich
I don't have an answer, but I do have a question??? Do you still need to enter a password every time you "un-lock" the phone??? I am currently running 2.1 but use LockPicker to get around this.
Hi,
I dont have to enter any codes into my phone. I have exchange set up twice on my phone.
The first time I set it up with the default app so my contacts will be populated & then I set it not to check my exchange again.
Then I use Touchdown for my exchange needs. It works great & I would assume it would bypass that issue. I like Touchdown better as it downloads subfolders (once selected) by default, so the email is always in sync.
Thx...I have Touchdown and will try that once 2.2 goes OTA.
toddasimpson67 said:
I don't have an answer, but I do have a question??? Do you still need to enter a password every time you "un-lock" the phone??? I am currently running 2.1 but use LockPicker to get around this.
Click to expand...
Click to collapse
That's caused by a setting on your Exchange server from what I've heard. Basically its an enterprise level security feature. Without hacking it, like you have been doing, its not going to change in the software update. If anything, Google will make it harder to get around it, since they are trying to get enterprises to adopt Android, so they need to keep these kinds of settings around.
Lockpicker does not work with 2.2, you will have to enter a code but you can adjust the time for that code entry to up to 15 minutes, if you use Touchdown you will have to enter the code everytime you go into the touchdown app. its not to bad entering the code every 15 minutes, the screen for the code entry is huge with a big dialer, not so much of a pain as entering the code before.
Hi,
I am using exchange 2007 & Touchdown. I dont have to ever put a code in. Is this due to my exchange being a hosted exchange service vs a work corp email?
Thanks,
Rich
RichTJ99 said:
Hi,
I am using exchange 2007 & Touchdown. I dont have to ever put a code in. Is this due to my exchange being a hosted exchange service vs a work corp email?
Thanks,
Rich
Click to expand...
Click to collapse
it's a setting on the Exchange server. it just depends if the Exchange nerd was told to implement it or not.
I found this while searching to find a fix. I think that I figured it out though.
This is referring to the security settings for your phone and I believe that the Exchange server is set to require a password be entered on the phone to satisfy it's security requirements.
I turned on the pattern lock on my phone and haven't received the message again... Yet.
There's also an issue that I know of with Exchange Server 2010
If this setting has been enabled by the sysadmin;
Via EMC:
Microsoft Exchange
- Microsoft Exchange On-Premises
- Organization Configuration
- Client Access
- Exchange ActiveSync Mailbox Policies
Under Default policy, Device Password Required - Yes
Then your Exchange client on Froyo will bounce around asking you to press it's buttons every boot, and sometimes every time your network status changes!
EVEN IF this setting is reverted, there appears to be a bug where the security settings are still passed to the client device.
I've tested this myself and Ninpo [[email protected]] can verify.

[Q] Exchange Security Policy continuously want's to be allowed

Hello
I recently updated to the new GApps and immediately noticed that my Exchange Account (which worked flawlessly before) demands I accept the Security Policy from my University's Exchange Server. So I allowed it and everything kept on working but every time I reboot my phone I get notified twice that I should allow the Policy which I already did and when I tap the Notification it just opens Mail and does not want anything allowed. Really annoying :/ Who's the culprit? The Exchange Server? Mail app? Android settings?

[Q] E-mail account (Office365) wants to be able to erase all data?

My company's e-mail server was running Exchange 2007 up until Friday night, which I was able to link to with my GN (and for that matter, my Nook Color) via the stock E-mail app. Over the weekend they updated to Office365, and after going through all of the nonsense about deleting and re-adding the account, the app is now telling me I have to change my security settings and give the account device admin settings. Among these are "Erase all data" eek and "Set storage encryption," neither of which are things I want to do, let alone give a remote server the ability to do. Apparently I'm not the only one that's worried about this.
So, Is there any way to get past this craziness? This is really frustrating, because a lot of the time I'm not in the office, it's important that my e-mail and calendars are synced automatically. I don't want to have to use a mobile web interface, or manually copy each meeting or appointment from the desktop interface into GCal. FWIW, I'm rooted (see sig for ROM, kernel, etc.) and would be perfectly fine going with a 3rd party app, as long as I can get new mail and all appointments pushed to the phone.
ETA: Here's a screenshot of the "permissions" it wants:
That is set by your Exchange Admin Team. I know of Email.apk's that will bypass the PIN lock requirement, but not those permissions. I manage our Exchange 2007 environment, and when I used Enhanced Email it wanted to be device admin, basically turning on PIN lock requirement and enforcing our Exchange Policies. They would either have to assign another Active Sync policy to your user account, or ease up these security restrictions.

Exchange Email on Jelly Bean 4.1.1

I'm having trouble getting Push Email working in Jelly Bean 4.1.1 without Auto Sync on.
With ICS (and all previous versions of Android 2.2 and 2.3) I was able to still have my emails pushed to the phone without having Auto Sync enabled. For some reason it own't work in JB.
I don't want to have Auto Sync as i try to turn as much off as i can to save battery life.
Has anyone heard of something being changed on JB to not allow Push to work without Auto Sync.
Thanks in advance for any info provided.
I initially had the same problem. Here's what worked for me, no guarantee it will work for you. When setting up my account I cleared the default port setting and just left it blank. Then my work server set the proper number.
Been having the same issue.
Now trying your potential solution and will see.
Update:
This does, oddly, seem to have worked.
Re-Update:
Nope. Back to non-functioning.
furryfrog said:
Been having the same issue.
Now trying your potential solution and will see.
Update:
This does, oddly, seem to have worked.
Click to expand...
Click to collapse
Seconded.
This worked. The battery on my Nexus S was drained in 5 hours of stand-by yesterday and the battery usage was 70% Exchange. Checked my work email via the pc and I had about 50 emails that didn't get to my phone.
Found this thread, went to my exchange settings and removed the "0" from the port setting, clicked save and voila, emails rolling in fine.
There is no way to make it work!!!
:crying::crying::crying:
I am desperated. A couple of days after installing JB 4.1.1 the automatic official update from Google, the Exchange email account suddenly gave up working. After deleting and recreating several times the account the email still could not be synchronized. I configure everything in automatic option but it does not work. I delete the port number and leave it blank but it does not work.
I always get the same error inside the Exchange application with emails previously synchronized, that the application cannot connect to the server but the server is up and running and the configuration is correct. When I delete the accound and recreate once more again and open Exchange app it remains long long time waiting for sync, but it never syncs.
Sometimes when trying to tweak the configuration I get the system message that the account is not found.
It drives me crazy. After trying everything explained above several times I finally succeed to synchronize by activating the general sync button in the main desktop applet (the one for Energy saving which has GPS, WiFi, screen light level, Sync and Bluetooth) and waiting for the system to ask me for reactivating the Security - Device Manager options to allow the security policy specified by the email server.
Do I have to set always the general sync button on?. It will drain the battery, won't it?. Why suddenly it looses the connection and I have to make all this mess to recoup the connection to Exchange server and sync again my corporate email?
josimal said:
:crying::crying::crying:
I am desperated. A couple of days after installing JB 4.1.1 the automatic official update from Google, the Exchange email account suddenly gave up working. After deleting and recreating several times the account the email still could not be synchronized. I configure everything in automatic option but it does not work. I delete the port number and leave it blank but it does not work.
I always get the same error inside the Exchange application with emails previously synchronized, that the application cannot connect to the server but the server is up and running and the configuration is correct. When I delete the accound and recreate once more again and open Exchange app it remains long long time waiting for sync, but it never syncs.
Sometimes when trying to tweak the configuration I get the system message that the account is not found.
It drives me crazy. After trying everything explained above several times I finally succeed to synchronize by activating the general sync button in the main desktop applet (the one for Energy saving which has GPS, WiFi, screen light level, Sync and Bluetooth) and waiting for the system to ask me for reactivating the Security - Device Manager options to allow the security policy specified by the email server.
Do I have to set always the general sync button on?. It will drain the battery, won't it?. Why suddenly it looses the connection and I have to make all this mess to recoup the connection to Exchange server and sync again my corporate email?
Click to expand...
Click to collapse
I have done the same with no luck either.
I currently have the trial version of Touchdown installed to use for syncing in the meantime, but that's not what I want.
Yes, the sync button will drain battery, and I have gotten Exchange to work with that turned on. I want my simple push email to always function regardless of the system background data sync being on or off - like it used to.
furryfrog said:
I have done the same with no luck either.
I currently have the trial version of Touchdown installed to use for syncing in the meantime, but that's not what I want.
Yes, the sync button will drain battery, and I have gotten Exchange to work with that turned on. I want my simple push email to always function regardless of the system background data sync being on or off - like it used to.
Click to expand...
Click to collapse
By now it's still working fine. Let's cross fingers. But always with Sync button on. My conclusion is that also we must be careful with the device manager option the security settings. It allows Exchange to access system security settings. If not, the system perhaps blocks the synchronization. Battery does not look to drain much faster than before with Sync button off.
Exchange Email on Jelly Bean 4.1.1 - Waiting for Sync forever
today I got my new galaxy nexus phone with JB 4.1.1 and I am facing the same issue as mentioned by other members. I have tried the following and none of them have worked so far
I am able to connect to my exchange server but its the "waiting for sync" that's not working
1 - removing and recreating my corporate email account more than once
2 - removed the PORT and let the app set it for me didn't work
3 - went to settings and did sync from there for my account didnt work
4 - enabled auto sync and that didn't work
I'm not sure everyone is understanding the proper use of Syncing. Basically yes your account has to have Sync on. The other option is only the Method it will use. For example if you choose "Automatic (Push)" that just means that when your work server gets an email it will push it to your phone (i.e. your phone doesnt check at all... it waits for communication from the server which is the best battery saving sync option). So if you turn Sync completely off your phone will no longer receive the push emails (you can turn sync off on all other accounts).
Removing the port will likely not do anything. It will either just use the default (443) or not use one and it wont work at all. As an example I have a hotmail calendar that I share with my girlfriend (we keep our social stuff in it). When I create the account I choose not to sync anything but the calendar and set it to "Automatic (Push)". This means that my phone should almost never use battery on that account until one of us adds something to it.
If it worked in ICS it was likely a bug that was fixed in JB. When you turn Sync off it means no syncing will happen at all (push or otherwise)
My problem with exchange is.
Setting up configuration = all ok
Server verifies = all ok
But my company requires a security verification through pin. In ICS it automatically made that security option available.
In JB I'm stuck in exchange setup (name, signature, ...)
Synchronizing loop
(send from Nexus S JRO03E)
Email Security settings issue
sheepz said:
My problem with exchange is.
Setting up configuration = all ok
Server verifies = all ok
But my company requires a security verification through pin. In ICS it automatically made that security option available.
In JB I'm stuck in exchange setup (name, signature, ...)
Synchronizing loop
(send from Nexus S JRO03E)
Click to expand...
Click to collapse
Same issue here.. It just doesnt show the menu to activate PIN and the email doesnt sync... Need help!!!
Can you not just go ahead and set a PIN before trying to Sync? If its already there the phone wont ask you to do it
any fix for this Jelly Bean bug? It just waiting for the sync.
I use 3 separate exchange accounts and dont have this bug at all. I'm not even really sure what it is. Each time I add my Exchange account right after I click "Activate" I get a little notification that says I need to update my security and I put in my PIN and away I go
I had the same error because of limited internal storage. This is what happened:
1. After update to the new OS, all the apps automatically downloaded and installed on the internal storage.
Note: You may want to check your internal storage first to make sure that you have the same issue [Settings->System Settings->Storage].
2. Sometime after that my email stopped syncing.
3. I did reboots and add/delete many time, but still got the "waiting to sync" message.
What worked !
1. Settings -> Manage apps ->Downloaded (scroll left).
2. Click on individual apps and then click "Move to USB storage".
Once space was freed on the internal storage, everything started working.
---------- Post added at 01:34 PM ---------- Previous post was at 01:28 PM ----------
chkamran said:
I had the same error because of limited internal storage. This is what happened:
1. After update to the new OS, all the apps automatically downloaded and installed on the internal storage.
Note: You may want to check your internal storage first to make sure that you have the same issue [Settings->System Settings->Storage].
2. Sometime after that my email stopped syncing.
3. I did reboots and add/delete many time, but still got the "waiting to sync" message.
What worked !
1. Settings -> Manage apps ->Downloaded (scroll left).
2. Click on individual apps and then click "Move to USB storage".
Once space was freed on the internal storage, everything started working.
Click to expand...
Click to collapse
Note: I did reset the phone before the update which resulted in the automatic download and install.
raghav12 said:
Same issue here.. It just doesnt show the menu to activate PIN and the email doesnt sync... Need help!!!
Click to expand...
Click to collapse
Nexus S runnning 4.1.1 stock
This worked for me:
remove port in the incomming server setting
set update to "push"
enable the SYNC button
I used to manualy sync, whenever i needed to access my cooperate mail.
Good luck!
I've tried the stock exchange email app a few times and found it to be overall fairly good. however until I can have the inbox show mail from all folders then it's useless as a mobile email client. I cant be going into each folder (I have 30ish separate email folders with rules on exchange that automatically puts mail from x client into x folder)
I this something that can be done or am I missing a trick. also having to go into each folder and set it's sync options individually is a bind. I'd really love to use the stock client as it looks and behaves far better than (touchdown) but without a unified inbox from all the email folders it's a no no.
Other than that the exchange client works perfectly for me on 4.1.1 (AOKP)
Hi all.
Same issue as others and bk13 After the JB update, Exchange stopped working, as well as Hotmail connection.
I can get the set up done like another here, it is confirmed, but gets stuck at Waiting for Sync endless circle. It is set up to automatic (push) and sync email.
I tried the leave port blank, and it filled in with the 443 default port.
Please help.
I can't get the hotmail to work either, and I see from other forums, it is an issue. what a pain.
Found this on another forum and it work for me. I will see if it will let me set up my Hotmail account now.
It worked for my Hotmail account also. I had to go back and re-check the Auto Data Sync but it worked. Finally, back to normal...
I've found a solution here. Credit goes to Keith Hurst.
JellyBean 4.1.1 Sync | AVForums.com - UK Onlineolution:
Settings --> Data Usage --> Menu --> and check Auto Sync Data
Try setting up Exchange account again and you'll see the prompt to activate a Device Administrator this time.
Thanks,
no connection
when I add my exchange account with the correct settings I do not get a connection?
when I use the same credentials on a Samsung Galaxy SII or SIII instead of my own Samsung Galaxy Nexus it works fine???
I'm Runing JB (4.1.1) and my @work exchange account version = Exchange 2010 SP2 rollup 4
---------- Post added at 11:23 AM ---------- Previous post was at 11:02 AM ----------
apoc [t.i.m.] said:
when I add my exchange account with the correct settings I do not get a connection?
when I use the same credentials on a Samsung Galaxy SII or SIII instead of my own Samsung Galaxy Nexus it works fine???
I'm Runing JB (4.1.1) and my @work exchange account version = Exchange 2010 SP2 rollup 4
Click to expand...
Click to collapse
used this to fix it:
http://www.nonstop.co.il/kb/view.php?kb=29
(yes you need to be sys.admin or else ask your sys.admin to do so)
Emoze push mail for ICS
sniperIT said:
I'm having trouble getting Push Email working in Jelly Bean 4.1.1 without Auto Sync on.
With ICS (and all previous versions of Android 2.2 and 2.3) I was able to still have my emails pushed to the phone without having Auto Sync enabled. For some reason it own't work in JB.
I don't want to have Auto Sync as i try to turn as much off as i can to save battery life.
Has anyone heard of something being changed on JB to not allow Push to work without Auto Sync.
Thanks in advance for any info provided.
Click to expand...
Click to collapse
I had similar issues with weird behavior of the push and sync and I installed Emoze Push client which gives me the ability to push any type of email ,obviously Exchange and IMAP but even POP3 which is very limited email protocol.
I've done benchmarks with the stock ICS email client and with several third party clients like Touchdown, Moxier, K9 and I find that Emoze has the advantage in almost every aspect.
Push notification is stable and fast ,less than 60 sec.
Battery consumption is low ,I’m able to work in push mode without charging for 22 hours.
I’m quite a heavy email user so it was kind of a surprise to me because I used to have 6-8 hours max with only one account working in push.
I have 5 email accounts which is about 100-200 email per day so no kidding ,this one really improved my life ,I’m less paranoid about my battery.
Other features which are quit useful are the security options that allows you to find the device location by SMS or email
and also to remote wipe or block by SMS.
This is cool because you don’t need PC connected to the internet to get the job done ,you can simply send SMS to your phone number to activate the security process.

[SOLVED] LTE JSS15J stock not fetching mail on schedule

I have set up an IMAP account in the stock email client on my N7 2013 LTE model (JSS15J, stock, rooted, XPosed and XPrivacy installed) and set it to automatically fetch mail every 15 minutes and to notify my about it in the status bar.
However, this does never happen. Email is fetched without problems when I start the client, but only then and never on schedule. Does anybody else see the same behaviour?
After noticing that other regular synching tasks (like CalDav, CardDav and FolderSync) were also not running, I found out that I had somehow managed to disable synching altogether from the "accounts and synchronisation" setting screen.
What I found a bit odd is that the only way I discovered to get to this screen is from within the CalDAV-Sync or CardDAV-Sync apps. I think this should be available from the device settings as well, but haven't been able to locate it.
I have no recollection of consciously turning this off but can't rule out I accidentally did so without noticing. Anyway, synching is working flawlessly now.

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