Develop Bugs

Weird Market Problems on Desire

Just got my HTC Desire today and everything is working fine apart from the android market. I have 3 problems:
1) I don't have the paid apps tab only top free and just in. I can see paid apps within the just in section, but not top paid apps.
2) When I clock on the install button I get a blank screen with just the background gui showing for at least 10-20 seconds before the confirmation screen that shows what permissions the app needs is finally shown.
3) Apps install correctly however they never get removed from the "currently downloading" list in the Downloads section of the android market.
I got the phone through virgin mobile and I am currently using a t-mobile sim in it. I have tried doing a factory reset which didn't solve the problem.
Anyone had any similar issues?
Liam

Please search before posting.
Your problems will be solved by removing t-mobile content lock. It can be done through their website or by calling customer service.
One problem will remain though: so far no one can see copy-protected apps because market is not recognizing our build number. It should be solved soon though.

Hi,
The phone actually came from Virgin Mobile, but for the moment I am using my old T-Mobile sim which used to be in my G1 which didn't have any problems with the market. I seem to remember de-activating the content lock when I used the browser for the first time on my g1.

I just checked on my t-mobile account details and I definitely have the content lock turned off.
I still have the same problem with the market, i.e. I get about 20 seconds of blank screen after clicking install before the permission confirmation details come up.
And after an app is installed it still shows in the download section as installing with the grey progress bar and doesn't disappear unless I go to the settings/Applications and clear the cache in download manager, market and force close the market app.
Anyone have any similar problems? I have done a full factory reset three times, still the same problems.
Liam

I just got mine, its a open one unbranded. I can neither connect to gtalk or download apps, both hang. I have read similar problems for the Droid, but the fixes dont work for me.

Also can you connect the device to the internet via the PC, like windows mobile ?

That's odd. My problems were solved by removing content lock.
Does the same thing happen on WiFi? Did you try to restart the device?
Regarding PC to phone tethering, it's not possible over USB. There are guides on how to do it over WiFi though.

Its the same for me : confirmed that content lock is off.
and still have this problem.
On Tmobile, upgraded from G1, same sim.
I get this on wifi or not.
If I restart the device, the Market Place states its installed correctly (like it should do). But installing another shows the same problem.
I've done a Factory Reset via the menu and that did solve it.
And I've just phoned tmo tech support, and they recommend resetting via fastboot.
I'll give that a go later, and post back the results.
Any other ideas?

Its really weird. Yesterday at a different wifi location it worked fine. But again its not working in work. I assume then the downloads are being blocked by the service provider, or the router.
Thats really crap you cannot connect to the internet via the USB cable like in windows mobile. I cant get my data service working either - so in work I have to work.

ok, I did a clear storage from the fastboot menu, I assumed that what he meant, had no effect.
but figured it out!!!!!!
its my gmail/Google account thats the problem! if I reset the phone and created a new account it works fine. log back in as me, bang. back as previously created new account, fine.
1. is this the same for other people?
2. the people who are having this problem, are you all previous Android users?
3. if so, what phone? me was G1.
I will have to raise a bug with android or google on this.
I now also have to ring back tmo and tell them this info, as I'm guessing by his language he want to take the phone back in.
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk

PauloJ5 said:
Its really weird. Yesterday at a different wifi location it worked fine. But again its not working in work. I assume then the downloads are being blocked by the service provider, or the router.
Thats really crap you cannot connect to the internet via the USB cable like in windows mobile. I cant get my data service working either - so in work I have to work.
Click to expand...
Click to collapse
Beware that while most apps like gmail, calendar, contacts, etc work using port 80 (HTTP), both google talk and android market use different ports.
In my school network I can't connect to gtalk or download from market because they block those ports on the firewall.

I previously had a g1 and think the problems I was having had something to do with my gmail account but it seemed to resolve itself after several factory resets.
I am not convinced that the factory reset was what fixed it, I just think it needed a bit of time to sort itself out.
I wonder if having a new device with the same gmail account causes the issue and it takes a while to recognise the new device. though that doesn't really explain the behaviour I was seeing.
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk

I cannot find a way around this.
My google account shows the slowness and install problems, a test/temp/dummy/other account does not, I do not want to change my email address!
So I have emailed Google, see where that gets me.
Anyone know/think-of any other routes?
to: [email protected]
I am having problems with the Market on my new Desire. I previously had a G1.
1. When I select Downloads tab, it takes about 10 seconds before the loading text is displayed.
2. When selecting something to install, the 1st info page with the install button is displayed but with no info/text/etc, ie only the install button, again about a 10sec wait and the info shows fine.
3. When selecting install, the security confirm page is displayed but is blank, no text or buttons, another 10secs and its displayed.
4. If I actually go to install an app, it correctly redirects me back to the last market list page. From there if I go to Downloads, after the 10sec wait, it always states "installing", even when its finished, and pushed a notification up.
I can use the app, but the market always states installing. Even hours after. These all queue up and never clear.
Only rebooting the phone clears the installing app, and correctly marks them as installed.
5. Uninstalling app cannot be completed at all. I select uninstall, and it pops up the confirmation box, but then displays a blank page, and after the 10 or so seconds, displays the "Uninstalling application" with progress bar, but never completes. Again only a reboot corrects this.
All this occurs for any app.
I have done many Factory Resets from software, and Clear Storage from Fastboot.
Interestingly, my phone works corrected with a new account, I reset the phone and instead of signing in with my usual account, I created a new one, this worked very fast and correctly. Signing back in with my normal account again showed the same problems.
Click to expand...
Click to collapse

same problem here, gone from a G1 to HTC desire not tryed to sign up with a new account simply becasue i had the xxxx.xxxgmail mail now for over 18 months and rely on it.

All I know is that the day after I got my Desire, probably about 24 hours after first turning it on (and after 4 factory resets which may have nothing to do with it) I was installing an app, which had the same problems i.e. delayed permissions screen, remaining in the download screen even after being installed succesfully, then a few minutes later I went to install another app and it was fine, no delay, suddenly I had the Top Paid apps tab and apps did not remain in the download section as still downloading. It has been fine ever since.
It seems that all of us who have this problem have had G1s previously so it must be something to do with that.

I experienced this issue with my new desire but not one with older rom. Both from T-Mobile. The funny thing was first day it was running pretty slow, could not view paid apps either but now it is much faster as it should be and paid apps have appeared too. So it's working brilliantly.

i have market problems too... i cant see many market apps, including paid apps which i bought..
it's a free desire with vodafone spain sim.

tito kastros said:
i have market problems too... i cant see may market apps, including paid apps which i bought..
it's a free desire with vodafone spain sim.
Click to expand...
Click to collapse
That's a different issue, apparently Google have not yet added the HTC Desires "fingerprint" to some kind of database that enables access to apps with copy protection, this is why some apps you have previously purchased won't show up.
Apparently this happens with all new handsets, though why Google don't get this resolved before the phones release I don't know, as it doesn't give a great experience to the end user (HTC say they sent the fingerprint well before the phone was released but google haven't processed it yet).
Hopefully this should be resolved soon. Until then I have had to extract a few of my more regularly used protected apps from my G1 with root.

But it happens to me with free apps too.

tito kastros said:
But it happens to me with free apps too.
Click to expand...
Click to collapse
Any application developer can choose to use copy protection, some free apps choose to do that.

Problem downloading from Android market

up until 2 weeks ago my Desire was working perfectly. In the mean time I have travelled from the UK to Greece where I disabled the data roaming (I mention this as this is the only thing that has changed in the settings). On returning to the UK I now cannot download any new apps, or update any existing ones from the Android Market.
All that happens is I get a graphic which shows the commencement of the download, no progress bar movement and not actual download, irrespective of how long I leave the download going.
I have tried on wi-fi and over 3G, no luck.
When I switch the phone on I get an error message stating that it cannot verify the google talk account - which may be connected to the problem, however I cannot find any setting or app in the phone which has anything to do with the google talk app. The HTC desire online guide tells me how to access the 'talk' app, but following the very simple instructions does not reveal the app on the phone.

Anyone else experiencing the same problem or who has a solution?
Ta

stopped downloading apps
I've had same problem and not solved it yet!

[Q] Locations Problem (no maps)

Hi,
I've had a problem with the Locations app since receiving the Desire HD. Basically no map details appear, just a yellow background with my location pin pointed, the apps controls in the top left and right corners. If I zoom out all the major towns/cities are displayed (UK) but zooming in, moving around etc produces nothing .. no map details at all, just the same yellow background.
I've tried re-installing the app, deleting and downloading the UK map, clearing the data/cache without luck. Google Maps works fine but it would be nice to have the offline Locations working too. Anyone have any ideas/suggestions?
Cheers

You need to download the maps on your sd card from the application. when you open the map press menu then upgrade from there you should be able to choose your country then download the map.

Thanks for the reply but I already had tried that with no luck. I had no problems downloading the map and it's there on the SD card OK but Locations still fails to 'load' any details/map data.

monkey-tennis said:
Thanks for the reply but I already had tried that with no luck. I had no problems downloading the map and it's there on the SD card OK but Locations still fails to 'load' any details/map data.
Click to expand...
Click to collapse
I've got the same problem too!!!! only get a yellow map! no detail or anything!

Same thing has happened to me after the recent OTA update.

tommysdad said:
Same thing has happened to me after the recent OTA update.
Click to expand...
Click to collapse
Anyone else seem to be suffering from this or got any suggestions?

Hi,
The map is saved under \SD card\.data\navigator\data\maps
and name as xxx.cmap
If there is no map saved in SD card, it will use online map mode(like Google map)
Go Locations>Menu>Upgrade>Map to download map again
monkey-tennis said:
Hi,
I've had a problem with the Locations app since receiving the Desire HD. Basically no map details appear, just a yellow background with my location pin pointed, the apps controls in the top left and right corners. If I zoom out all the major towns/cities are displayed (UK) but zooming in, moving around etc produces nothing .. no map details at all, just the same yellow background.
I've tried re-installing the app, deleting and downloading the UK map, clearing the data/cache without luck. Google Maps works fine but it would be nice to have the offline Locations working too. Anyone have any ideas/suggestions?
Cheers
Click to expand...
Click to collapse

Thanks for the info but i've checked that the map is on my SD card and it is. I've also emailed HTC and they said do a hard reset. Which I had already done and its made no difference. Still just a yellow map and if I try to set directions it cant find any address I type!!!!!!!
Sent from my Desire HD using XDA App

Have you tried to re-instal the Locations app? From Settings > Locations > Reinstal

olivierlee said:
Have you tried to re-instal the Locations app? From Settings > Locations > Reinstal
Click to expand...
Click to collapse
yeah..I've tried everything but getting nowhere fast....would really like to use this app!!!!!

Hi, please try to delete all files from \.data\navigator\Data\Temporary
and launch it again
and disable all network connections to see its go onboard or online map
andybrumz said:
yeah..I've tried everything but getting nowhere fast....would really like to use this app!!!!!
Click to expand...
Click to collapse

Hi csimduke.
Ok I deleted the files you said but still no joy..... maybe I'm thinking this app should be doing something it can't !!!!!
Can someone post a screen shot of the app running so I know what I'm aiming for.
Thanks for your help on this.
OK.....SCRATCH THAT.....CSIMDUKE IT WORKED......forgot to reboot the phone. Now its working. Thanks for your help. Now I'm one happy DHD owner......
Sent from my Desire HD using XDA App

That's got it
THANKS DUDES!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Can someone please help me????
Whilst trying to solve what was the original problem in this thread i have managed to delete my UK maps file (yes, i know).
I have tried to re-install the locations software but it did not solve my problem.
When i try to activate the app it either:-
1) Gives me a message saying "storage card space required - to use this application, you must have at least 15mb storage card space. Please reserve 15mb space and try again later".
or
2) Loads up with a white screen and the message "No Locations".
I have no idea what the first one means or how to do this!!!
When the second thing happens i cannot download any more maps as i have a white screen, the licences does not sync either.
Please help somebody!!!
Right, After emailing HTC, i performed a hard reset - no joy. I then formatted the SD card with better results. I have now installed the Locations software but at the moment i am struggling to download the maps - i have the option to but the download seems to take ages and then mysteriously stops most of the way through. If anyone can help it would be appreciated.

Hi, is anyone able to download maps for Japan? Thanks.

That's great! It solved the same problem of mine.

My problem
I have a similar but more extreme problem. Some background: I purchased a DHD in south africa and travelled back to the uk to visit for a week. Locations app was working in SA and in zurich (my connection point). Upon arrival in the uk I connected to my parents wifi and updated some apps, one of which was google maps. From then on HTC locations has not worked, ie neither stored maps (south africa or uk) or maps accessed via data connection will not display, just a black screen with road and compass icons. It runs really slow and often present with a force close message or the not enough space 15mb message, after which all license info disappears ie going to upgrade results in blank menus for a while. I have tried reinstalling maps and locations app with same result. HTC suggest a hard reset ("turning it on and off again"). It is running froyo and awaiting gingerbread update, probably due to it being a SA imei. I am reluctant to lose a lot of data for unsure results and would like to hear of possible reasons for this fault before I do so. Does anyone have ideas what is going on and how to cure this problem?
I can live without locations but i do like footprinting places I have been so it is not the end of the world but it would be nice.

[q] htc desire hd market errors! Help!

Hi guys am getting the following error when am trying to open the downloads tab in market ( Aserver error has occurred. Retry, or Cancel and return to the previous screen.)
this just recently happened.any1 getting this error, i've cleared cache for the market and still didnt work.
Could this be an SD card problem i recently changed my sd card cause it stop working and after couple of days with the new SD card this error happened.
The version of market is 2.12 if thats any help.
How to i fix this...?

i think its a bug.

naira1 said:
i think its a bug.
Click to expand...
Click to collapse
How do fix this ?

Since late Saturday evening, a few people started reporting that they were having problems with the new Android Market. Then, some users began posting on Google help forums that they couldn’t access the market at all. The cause for people on the old 1.6+ version of the Market may be that they were in the early stages of being updated to the new Android Market.
The Android Market is being sent out to many Android users through a silent over-the-air update that automatically changes phones to the new version we wrote about previously. In this update, users see a new Market that has a carousel of featured apps, in-line listing of related apps, and longer descriptions for apps and recent changes.
Several users who received the update began reporting to Google that they receive an error when attempting to access the My Apps section. The problem seems to strike at random without regard to carrier, device, or OS version. The one common variable seems to be that since the latest version was applied – or users are about to receive the update – and then users receive the following error:
“Attention A server error has occurred. Retry or cancel and return to the previous screen.”
This is not the first time that the Android Market has had problems, so a fix will be applied shortly if history is any indicator. All things are clear on my 2.2 HTC Evo on Sprint, but everyone from 2.2 HTC Desire users in England to 2.1 Samsung Vibrant users are seeing the error message. Cross your fingers that the new Market won’t effect you.
And then get use to having only 15 minutes to refund apps.
Hope that answers your question.

im also receiving this issue, except my android market force closes itself COMPLETELY.
I can live with it for a few days.

Hi guys... I am having serious problem with thas [email protected]. i cant find almost any app. Not even angry birds,flash player e.t.c. i really need help with that. I waited 1 month and still noth. I dont think that is my rom the problem because i have a friend with wildfire stock and the same problem and a friend with desire hd the same problem ......
Sent from my HTC Desire HD using XDA Premium App

[Q] Can't install certain apps

I've been trying - in vain - to get certain apps running on my Desire HD. Some general googling has revealed that other people managed it, but I found no answer as to why.
Installed the free versions of Juice Defender and Launcher Pro, but the moment I decide to upgrade to the paid versions - no love.
The Market on my phone says it cannot be found. Logging in on my PC and trying to upgrade from there launches the device compatibility check and then shows my DHD, grayed out. Hovering over the question mark says that it cannot be installed on my device.
Any tips / suggestions?

Not all apps are available in every country and this can be, as you have seen, down to free vs paid.
See if you can manually download the apk from the app creators website (or is that what you have tried to do?).

You need root if you don't have already.
Clear market cache, and possibly dalvik cache as well.
Download the app "market enabler", give superuser permission when requested, save current settings, long tap on a alternative carrier in settings list, and fake. This will temp change your APN, so you need to connect WiFi to download.
Sent from my Desire HD using XDA App

Problem sorted - turned out to be impatience - the South African app store only went online recently.
Active appstore = apps installed successfully. Yay.
My bad for not checking that first.