Develop Bugs

Charging but never detected by PC

My unit syncs fine at home but it wont connect at the office. It charges but is never detected by the PC (not even a "ta dah" USB sound). Common problem? Can anyone post a solution?

check in activesync connection settings
make sure that allow USB Connections is CHECKED

I get the same issue, running Black Satin.
I have uninstalled and re-installed the AS 4.5 and nothing.
I did a hard reset and it worked for a while and then just stopped.
I don't know if its a software conflict, a ROM issue or an M$ issue.
Good thing I was able to sync everything I needed though.
Jim

Happens here too. Most common after a successful sync then I disconnect then I try to reconnect. A reboot usually clears the problem (or logging off and on).
I'm running Vista and Sync Center (latest version).
Running Satin and 4.7 radio.

does this seem to be an issue with Satin? =P
i ran all blacks up to satin - opted for vp3G's v3.0

happens to me too with vista, but no issues with windows xp lol

One thing to try is to soft reset the phone by taking out the battery. In other words, don't reset using the button. Physically remove the battery, wait a minute or two and reinsert the battery and start the phone.

been getting this issue myself in the last few days.... I'm running my own cooked version of ATT's WM6 and vista. Reseting my phone and or my computer helps but its bugging me like hell!

Neverwork said:
does this seem to be an issue with Satin? =P
i ran all blacks up to satin - opted for vp3G's v3.0
Click to expand...
Click to collapse
Happened with Custel's Ultimate as well as VP3G's as well....not as bad as with Satin.
Now it will NOT sync at all.
Like I said, no big deal as it's already configured but it's an inconvenience.
I'm running XPSP2, AS 4.5 with Radio 1.48.
Jim

I've seen this Activesync issue with Shap's latest rom as well. I'm 100% this problem is caused by the rom. Therefore, I'm now back to the official WM6, since then, no problems.

i ran almost all versions of black and it happened with all of them off and on. i'm now using satin and syncing with vista.

racoon82nz said:
I've seen this Activesync issue with Shap's latest rom as well. I'm 100% this problem is caused by the rom. Therefore, I'm now back to the official WM6, since then, no problems.
Click to expand...
Click to collapse
Dont think its caused by the rom since it was already like that even before i flashed it. Its not my unit either as i do not have problems syncing with my home PC.
This is an issue for me since I need my calendar.

By the way, even without active sync installed, my PC does not detect my 8525. I think that's the main problem.

For me, with the office computer running XP, with ativesync 4.5, it syncs fine.
Home, however, I need to uncheck the "enable advanced network functionality" check mark under the "usb to PC" settings in the connections tab on the phone. The Home PC runs XP Pro, also with activesync 4.5.
Both computers are as up-to-date as they can be.
It has been doing this for the last 3 Sleuth ROMs, and all the Pandora ROMs. Also did it with a version of Schap's, and 2 versions of LSVW.
I just uncheck the box and move along. HTH

ishtangli said:
By the way, even without active sync installed, my PC does not detect my 8525. I think that's the main problem.
Click to expand...
Click to collapse
if your computer doesnt recognize your phone at all, it might be your usb driver. it could be corrupt. go to the device manager in your computer uninstall and then search for new hardware and it should reinstall itself and fix the problem.
let me know if that works for you.

Check Firewall
over2land said:
I need to uncheck the "enable advanced network functionality" check mark under the "usb to PC" settings in the connections tab on the phone.
Click to expand...
Click to collapse
Enable means the Communication is through the IP-protocol, check if your Firewall Software isn't blocking the link.
Disable means the "old" USB-protocol is used without the Firewall Software interfering.

hiimcliff said:
if your computer doesnt recognize your phone at all, it might be your usb driver. it could be corrupt. go to the device manager in your computer uninstall and then search for new hardware and it should reinstall itself and fix the problem.
let me know if that works for you.
Click to expand...
Click to collapse
No go on this fix.
Jim

Houz74 said:
Enable means the Communication is through the IP-protocol, check if your Firewall Software isn't blocking the link.
Disable means the "old" USB-protocol is used without the Firewall Software interfering.
Click to expand...
Click to collapse
I have, but no idea what link I'm looking for.
I've specifically allowed anything Active-Sync on the home computer firewall, with no luck still.

Try any/all/some of theses
Restart your PDA
Restart PC
Different USB port
Reinstallation
mostly all it takes is a soft-reset on your hermes

Fixed the problem with the dumbest solution...
I changed the USB cable... same cable i've used for my countless other devices.

:eek: help - WM6.1 upgrade now USB Sync not working :-(

ok this is a strange SNAFU...
I loaded RUU_Excalibur_WM61_Kavana_080408_WWE.exe and all looks good and phone is taking/making calls.
But now my Sync (Sync Center) is not seeing my dash and yes I did re-enable the "Allow USB Connections" I rebooted my PC and Device and tried two USB cables, the phone is charging but the phone does not seem to be syncing, use the phone's PC/USB connection is checked in the phone settings.
help please

aethicus said:
ok this is a strange SNAFU...
I loaded RUU_Excalibur_WM61_Kavana_080408_WWE.exe and all looks good and phone is taking/making calls.
But now my Sync (Sync Center) is not seeing my dash and yes I did re-enable the "Allow USB Connections" I rebooted my PC and Device and tried two USB cables, the phone is charging but the phone does not seem to be syncing, use the phone's PC/USB connection is checked in the phone settings.
help please
Click to expand...
Click to collapse
Welcome to the club. Alot of people are complaining about this, yet the people who actually have a fix, have yet to post it. This thread will be locked cause its been "asked before". So before that happens, what i did was create a mail2web account and sync all my contacts thru their free exchange service. Works like a charm and it does it all for you on the fly as soon as you finish entering a contact on your phone.

I boot Windows maybe once every few months--and then only for a few minutes, plus I've never had sync trouble with WM6.1 under the Vista Home Premium I do have. I searched a little. Seems people with the same symptoms actually have different problems, so the fixes are different. Just saying "I upgraded and can't sync" isn't enough information to really go on.
Yes, this has been asked before (about five or six threads alone in the past couple months.) And yes, it has been fixed for many people. Just because a fix works for someone else doesn't mean it addresses your own personal problem, though.
Some possible fixes mentioned over the last two months or so:
http://forum.xda-developers.com/showpost.php?p=2258842&postcount=14
http://forum.xda-developers.com/showpost.php?p=2253060&postcount=7
http://forum.xda-developers.com/showpost.php?p=2253129&postcount=8
http://forum.xda-developers.com/showthread.php?t=391547&highlight=usb+sync

This might be stating the obvious but just in case, you almost always have to remove your old pairing before it detects the new version. I try various rom versions often and mine has never paired if there is an existing pairing. You must delete the old pairing and let it detect and set it up all over again.
Once I did get two devices to show up but sync center didn't respond after that.
Also it should be stated that many times when deleting a pairing it doesn't actually go away and I must reboot in order for it to actually remove. If this happens and I don't reboot it stops doing its job but still responds to mouse clicks. I have tried restarting the services to no avail and seems only a reboot fixes.
My experience has been with my phone with about 6 different ROM versions and with my team's devices as I upgraded each one (~5 devices) and I found each one required me to remove the old pairing first and re-setup a new one each time.
Hope this helps,
Chris

Update active sync
Update to the newest active sync. If you have Vista, you have to go to windows mobile sharing center and sync it that way. It will set up your dash, until you go to the sync center, nothing will happen. Trust me, nothing.
aethicus said:
ok this is a strange SNAFU...
I loaded RUU_Excalibur_WM61_Kavana_080408_WWE.exe and all looks good and phone is taking/making calls.
But now my Sync (Sync Center) is not seeing my dash and yes I did re-enable the "Allow USB Connections" I rebooted my PC and Device and tried two USB cables, the phone is charging but the phone does not seem to be syncing, use the phone's PC/USB connection is checked in the phone settings.
help please
Click to expand...
Click to collapse

USB Device Not Recognised - A NEW APPROACH

I'm hoping the wisdom and expertise I always find on this forum can help me.
I have a new AT&T branded HTC Touch Pro 2 (Tilt 2). After about a week, I began getting the dreaded "USB Device Not Recognized" error any time I plug it in. It never connects properly. I have customized the phone using some of the cool tools I found here, but I have never flashed any portion of the device - it's just the way I got it (WM6.5 CE OS 5.2.21849 Build 21849.5.0.63)
As suggested in various places on this forum, I have:
Soft Reset the phone numerous times
Rebooted the computer (WinXP) many times
Tried several different cables, including the HTC branded extUSB one
Tried different USB ports on my computer(s)
Tried other computers (WinXP)
Tried Windows 7 (WMDC) on another computer
Hard Reset the phone several times (with and without backup restore)
Uninstalled and re-installed ActiveSync 4.5 and the USB drivers
Adjusted various settings, including USB to PC, according to various posts
Cursed extensively in three languages
Regardless of any of this, every time I connect, I get the "USB Device Not Recognized" error within a few seconds.
I am now convinced the problem is hardware, probably the USB connector on the phone. I can't be without the phone until later this month, so I can't get the hardware fixed for a while. But I need to sync.
USB, of course isn't the only way to sync; the phone has Bluetooth. The problem is, I previously reset the device and un/re-installed ActiveSync, removing the pairing at both ends. To sync over Bluetooth, I have to first sync over USB, something I can't do.
MY QUESTION IS THIS:
Does anyone know a way to force ActiveSync to pair over Bluetooth WITHOUT first pairing over USB?
Any assistance anyone can offer will be greatly appreciated
Tenaya
Under certain circumstances, urgent circumstances, desperate circumstances, profanity provides a relief denied even to prayer.
- Mark Twain

if u go to settings>connections>usb to pc un check enable faster data sync
that might help

Thanks for the reply. Unfortunately, that's one of the first things I tried and it makes no difference (I just tried it again - no joy). I should have listed it in my original post.
The only thing I can think of is to somehow force the phone to sync via Bluetooth WITHOUT having previously synced via USB.
Anyone know if this is possible and, if so, how to do it?

I think you should go and replace your hardware if it has warranty (since you have not flash it). tell them my phone USB connection is not working at all, and let them try it on their computers to make sure, am sure the warranty covers this kind of things

Uh, you're talking about the error on your PC right? This is a common issue. (with pc's) Use another USB port on the computer. That is what I have had to do. It worked fine for both the TP2 and my Wizard before that, but ever since I reloaded the computer I get that error on certain USB ports. have not researched it too heavily yet, but I plan to.

Did you try installing the Windows Mobile Device Center?
http://www.microsoft.com/windowsmobile/en-us/downloads/microsoft/device-center-download.mspx

ChosenWonn said:
Uh, you're talking about the error on your PC right? This is a common issue. (with pc's) Use another USB port on the computer. That is what I have had to do. It worked fine for both the TP2 and my Wizard before that, but ever since I reloaded the computer I get that error on certain USB ports. have not researched it too heavily yet, but I plan to.
Click to expand...
Click to collapse
kgeissler said:
Did you try installing the Windows Mobile Device Center?
http://www.microsoft.com/windowsmobile/en-us/downloads/microsoft/device-center-download.mspx
Click to expand...
Click to collapse
Did either of you read the post? It clearly states that he has done BOTH OF YOUR SUGGESTIONS!
Unfortunately, it does sound like this is an issue with bad hardware in the phone. I would suggest getting it replaced under warranty.
KD8FRE

I'm having the same problem (vzw TP2). I've already messed with all usb-to-pc settings, tried different USB ports (I've had other USB devices that req'd that), reset my PC (thank you dogbert), reset my device and am currently reinstalling ActiveSync; though I doubt that's the problem because my BT syncs work fine (I don't recall being req'd to do a USB sync intially before doing a BT sync, so I can't really help the OP with that). My device does charge via the USB cable when plugged into the PC. Disk drive mode doesn't work any more than activesync. I also haven't been able to spot it on device manager. Uninstalling it there was one of my first ideas.
I'm wary of using a BT sync to install the official VZW 6.5 ROM, because I've read bad things about ROM interruptions.
I have yet to find by searching anyone who had a real USB sync problem (i.e., one that doesn't get "fixed" by resetting or something equally simple) who has actually posted that they found a solution.
@OP, when do you get a message that you are req'd to sync by USB first? Does activesync tell you or your device?

I have this problem at work where the machine is managed. It just refuses to recognize the device. It's a security issue that we haven't been able to track down yet. I think if you look in one of the logs (forget which) you will see the actual error as it tries to load the driver.

just for the hell of it, try an older version of activesync. just tryin to throw in all possible fixes. http://www.microsoft.com/downloads/...3a-28bf-4cac-a682-58d3233efb4c&DisplayLang=en
try removing the sdcard and syncing?

RE: A New Approach
Thanks for all your responses. Sorry to take so long to respond to your questions and suggestions, I've been away (funerals and CES).
I have read extensively on this subject, have tried EVERYTHING everyone has suggested, and reached the conclusion that this IS a hardware problem, probably involving the USB jack itself.
At least for a while, replacing the hardware is something I can't do.
I want a BT sync for syncing with Outlook (Calendar/Contacts) and for installing software. I currently have NO plans to flash the ROM, I agree that would be risky over BT.
The error appears to be generated by Windows, I don't think it ever gets as far as ActiveSync, ActiveSync always indicates that it is not connected.
Despite that, I did try an earlier version of ActiveSync (can't remember which one); no joy. I tried Windows Mobile Device Center on a Windows 7 machine, but the results were the same: Device Not Recognized.
SO, does anyone know how I can force a BT sync WITHOUT first syncing by USB? That would solve my immediate problem.

Unfortunately I been there and done that.
The only workaround is to use a free exchange server - www.alol.net.br
I put it on my computer's outlook. Copied all the contacts and calender items from my default folders. Synced with ALOL. Installed on my phone, and synced via my wifi.
Not the best solution, but T-Mobile refuse to fix the faulty Diamond motherboard, but it works fine.
The first sync on the phone comes up with a error message, but after that it is fine. You need to manually put in all the settings.

I'm assuming that you have your phone set to "Activesync" + Enable Faster data synchronization on your Phone, under Settings->Connections->USB to PC
Have you tried changing this to "Disk Drive"? Activesync can still connect to the phone and do syncs, etc.
Atleast this is my experience on XP. I've had the same problem on/off after flashing one particular custom ROM.. Don't remember seeing this on my stock Tilt2 ROM.

Have you tried turning your computer Windows' firewall competely off? I read soom were that there seems to be some confict with windows firewall reconizing Activesyc.

None of the settings in the phone, including Disk Drive, make any difference. I'm fairly certain that I've tried them all. None of the settings on the PC side, including Firewall, make any difference either.
The connection never gets to ActiveSync; the USB drivers fail to recognize the device well before that.
As I mentioned earlier, I have become convinced that this is a hardware problem with the phone, probably related to the USB connector. All my research leads there.
The approach I'd like to try is to bypass USB connectivity completely and attempt to sync over Bluetooth. The problem is that ActiveSync refuses to sync over Bluetooth until AFTER the first USB sync (and setup).
Thus my question:
Does anyone know a way to force a sync over Bluetooth WITHOUT first syncing over USB. Registry hack? Settings change? ANYTHING?

Quick note.
This issue started happening to me as well.
And here's the somewhat odd part. With the SD card removed the phone is discovered properly. The original SD card and another spare one inserted in the phone cause the this USB error for me.
Go figure.
(and yes I've tried formatting the sd cards, and factory resetting the phone)
Since I use ubuntu, I'm not really going to spend anymore time figuring out this windows bug. Just needed to apply an update..via windows.

Try this it worked for me
http://www.online-tech-tips.com/computer-tips/usb-device-not-recognized/

Vista Home not working with HTC Sync

I have Vista Home and I installed HTC Sync using the .exe file that was inside the SD card supplied with the phone. But I have no joy getting this to work and so I cannot sync my Outlook contacts and calendar. The phone shows "cannot find HTC Sync on your PC and.. etc" When I looked into Control Panel/Device Manager I can see that there is a big yellow exclamation mark under Android USB Devices which reads "Windows cannot initialize the device driver for this hardware. (Code 37)".
Any joy from anyone to sync your contacts and calendar ? thanks Peter

of course it works, take the .exe and right click on it & choose properties...
you now see a tab "compatibility" en you can choose to run it as XP with service pack 2 ...
now it have to work properly.
Its very usefull onces you know it.
otherwise you can look for the programm "the missing sync for android"
good luck

Are you using the latest version of Sync - same as that available from HTC's website? I'm running Vista Home Premium x64 without compatibility and it's running fine.

After installing HTC Sync on the PC, you also have to switch the Desire from charge mode or USB disk mode to HTC Sync mode. Failing that, have you got a firewall/AV package which could be blocking it?

same issue
I've got exactly the same problem, did you fix yours? any tips?

HTC Desire Sync Problems
I'm new here so forgive any duplication.
I am having the same problems with the HTC Sync .exe, Vista Home Basic and the Device driver incompatability.
It has been a while since the last post to this thread and I was wondering if anyone has found a solution to the above problems. I hope so as it is driving me mad

Hi, I bought my Desire last Saturday, and it synched flawlessly with my Windows7 64bit notebook.... but that is not my pc -_-
My pc is a Vista Home Premium 32 bit, and I encountered the same exact problems that some mentioned in this thread... did any solution come out to solve it? Or Vista HP 32 owners are going to be disappointed?

Sorry for the double post, but I think I have good news
Trying again after I updated to Vista Service Pack 1, the "My HTC" device was installed perfectly, and connecting the phone to an USB port on the rear of the PC, the sync worked as a charm
I hope this will be helpful to someone, bye!

I also have a problem with HTC Sync on my laptop running vista 32 bit. I've installed it in the past but when it's installed it seems to interfere with my internet connection, basically slowing the connection down, it's as if it's stopping then starting over and over again. For example if im downloading or using youtube it will download a bit then hang for a couple of minutes or hang forever. Then when i uninstall Sync the internet is fine again.
To be honest i don't really use Sync but i'd like the option to be able to use it without messing up my internet.
Any ideas as to why this might be happening?

Can't sync anymore on work pc

So... No idea what's happened, but today I can no longer sync my phone with my Win7 laptop. So far I've deleted the partnership on my phone & in the Windows Mobile Device Center (WMDC.) Then I uninstalled and reinstalled WMDC. The error I'm seeing in the Event Viewer:
Windows Mobile-based device failed to connect due to communication (0x80072745) failure (see data for failure code).
Click to expand...
Click to collapse
I'm at a loss here. I've never had a problem syncing my phone before. I've been syncing it regularly with this laptop & my home pc for months. The only thing I've done lately is install CoPilot8.
I can see the M$ Windows Mobile Remote Adapter show up under 'Network Adapters' in the device manager. Should anything else show up? Any ideas? I've been reading up on this error message for ages now and nothing's working for me. I really don't want to do a hardreset, but I will if I can't find anything else to try.

epoh said:
So... No idea what's happened, but today I can no longer sync my phone with my Win7 laptop. So far I've deleted the partnership on my phone & in the Windows Mobile Device Center (WMDC.) Then I uninstalled and reinstalled WMDC. The error I'm seeing in the Event Viewer:
I'm at a loss here. I've never had a problem syncing my phone before. I've been syncing it regularly with this laptop & my home pc for months. The only thing I've done lately is install CoPilot8.
I can see the M$ Windows Mobile Remote Adapter show up under 'Network Adapters' in the device manager. Should anything else show up? Any ideas? I've been reading up on this error message for ages now and nothing's working for me. I really don't want to do a hardreset, but I will if I can't find anything else to try.
Click to expand...
Click to collapse
This is the only thing I've found that might be relevant...according to the posts it seems to be caused by a conflicting driver issue, there's a solution suggested there that seemed to work for some...
http://social.microsoft.com/Forums/...c/thread/56e1b653-ec2a-48d8-9b2e-b6c95a2f2284
Good luck!

I saw that page.. nothing marked in Device Manager. I did remove the phone and the windows mobile remote adapter and reinstalled them both. Device manager updates appropriately when the phone is plugged in, but it's like active sync is broken. On the pc it will search for like 1 second, then go back to Not Connected, and on the phone I just see the into page in Active Sync "To syncronize your device..."

epoh said:
I saw that page.. nothing marked in Device Manager. I did remove the phone and the windows mobile remote adapter and reinstalled them both. Device manager updates appropriately when the phone is plugged in, but it's like active sync is broken. On the pc it will search for like 1 second, then go back to Not Connected, and on the phone I just see the into page in Active Sync "To syncronize your device..."
Click to expand...
Click to collapse
Darn, I had hoped that was one you hadn't stumbled across yet. The only other suggestion I might have is trying different ports on the PC, or a different cable maybe..? Sometimes when I'm using the cheap cable I keep at work for syncing, I have to reseat it a couple of times before ActiveSync will kick in and make the connection.

God I hate windows. I completely removed WMDC and the update to it, then rebooted. Reinstalled and now it's syncing. Good lord.
ETA: Is there a unix-based tool for syncing WM phones? I am seriously considering reloading this stupid laptop with Ubuntu.

Well hell. It got stuck while syncing, so I stopped it, disconnected and reconnected my phone, and now it's back to not connecting anymore. Grrr.

If its only happening on your work pc...
try disabling firewall and connectiong it... if that works... you will have to open some ports for mobile center(or activesync) to work with firewall turned on...

I didn't have a firewall on it, but god only know what the Enterprise McAfee was doing. I gave up on that stupid Windows load. Installed Ubuntu. It's sad when a non-windows OS is more reliable at talking to my Windows phone than Windows7.

hmm yea thats sad...