I'm noticing 3 strange things:
1) when I go to Settings > About Phone > Phone Identity, my "Phone Number" field shows a different number then mine. They're both in the same area code but it's not mine. I can't edit this.
2) In the Settings > Call > Voicemail Settings, that same wrong phone number shows up. This one I can edit but even then it leads to #3.
3) The voicemail dials the wrong number listed even though I changed the voicemail number. I also receive from time a popup saying that voicemail activation was delayed (or something to that effect). When I do receive voicemails, I receive a text message asking to call a number to retrieve it. Doing so prompts me to enable the service if my phone doesn't have voicemail or something like that. Turned it on and now I can get my voicemail by calling that number.
I should also state that this very same problem happened when I originally got my Evo and I spent about 2-3 hours at the Sprint store talking to one of their tech support on the phone to fix it. But I don't recall having to do anything on my end; it was all the tech supports doing but don't know what.
This has now happened since I rooted and flashed Fresh Evo 3.3. I'm guessing the wiping data/cache removed something that had been fixed?
Hope someone can give me a hand. It'd be much appreciated else I gotta go back and spend 2-3 hours with tech support again. :/
Get your MSL using the MSL tool in the market.
go to the dialer and do a ##786#, do a factory reset(what ever its called in there), its going to ask you for your password, put in the MSL. The phone will do a complete data wipe and reboot. On reboot it will do a complete provision with Sprint.
May work, may not. If not, back to Sprint store.
rjacobs said:
Get your MSL using the MSL tool in the market.
go to the dialer and do a ##786#, do a factory reset(what ever its called in there), its going to ask you for your password, put in the MSL. The phone will do a complete data wipe and reboot. On reboot it will do a complete provision with Sprint.
May work, may not. If not, back to Sprint store.
Click to expand...
Click to collapse
[EDIT: I just figured it out. Hit Menu and then Reset at which point it prompts for the MSL code]
Got the MSL, went to phone and dialed ##786# at which point it says "Retrieving Settings" and brings up the "Reverse Logistics Support" screen. Is this the screen you were referring to? I ask because it did not ask for the MSL password nor did a wipe. Of interest though, I do see an entry for Mobile Number and another one that looks like a cell number but is different then the other; the field is called MSID.
egravel said:
Got the MSL, went to phone and dialed ##786# at which point it says "Retrieving Settings" and brings up the "Reverse Logistics Support" screen. Is this the screen you were referring to? I ask because it did not ask for the MSL password nor did a wipe. Of interest though, I do see an entry for Mobile Number and another one that looks like a cell number but is different then the other; the field is called MSID.
Click to expand...
Click to collapse
Your MSID can be a totally different number than your cell number, mine is. Mine ended up this way when i ported my number off ATT and it has been this way through 4 different phones.
Just the wipe and it went through hands free activation and PRL & Firmware update checks. Unfortunately, the phone identify still shows the wrong number.
So... guess it's of to sprint store?
baknblack said:
Your MSID can be a totally different number than your cell number, mine is. Mine ended up this way when i ported my number off ATT and it has been this way through 4 different phones.
Click to expand...
Click to collapse
Why I wonder if this is not as a result of porting from AT&T as well. Man I really wish I knew what that tech support had done to resolve the issue.
Related
my VM does not function when someone calls my number. When called the systems askes for the 9 diget number to ID the box. When entered the system tells me it can not find the VM box.
I'm using Non-ATT stock ROM. It was working with ATT original ROM.
Anybody has the same problem? or know how to fix it?
I had this and called AT&T and they fixed it.... I went from Iphone to the tilt 2 and I think they still had it as Visual voicemail and they needed to reset it.
Go into phone options, then click around until you see TTY, voicemail and tex, call forwarding, etc. Highlight voicemail and text and click get, etc.
It will connect to ATT and pop up the numbers. You then enter in the correct number.
To get the correc #, you need to call ATT or check a few peoples phone that is in your city, and with ATT and see what they have.
^ good call tatung70, thanks.
I seem to have deleted my voicemail number off of my sim card. I can go into settings and add a voicemail number but if I try to I get a message like "unable to change voicemail number. If the problem persists contact your carrier." On top of that I don't want it set to my cell number because then I will have to enter my password everytime which I don't want to do. It was set to something else before. Is contacting T-mobile my only option or is there a way to retrieve and set the voicemail number again?
I set my cell phone number as the VM number but it never asks me for a password... Try it from your cell and see if you have any luck. If not, you will probably have to contact the provider.
I've always been able to just dial 123.. never prompts me for a pw.
I have been a t-mo customer for a looooong time though so I don't know if this is just something that has trickled down over the years.
if you are tmobile US the vm number is 8056377243.
that is the same number everyone on the american network has.
but what I'm wondering is, Why didn't you just call customer service? Or better yet GOOGLE it? I know it's a crazy concept but sometimes you have to think outside the box ey?
I have a rooted phone. I changed my phone number about a year ago. My phone has had no problems, none that I noticed, until a couple months ago. I noticed that I couldn't send MMS. I read a lot of threads about the source of the problem being the APN settings. I tried everything that I came across but no luck. Then I found out by looking in my settings that my phone is programmed with my old phone number. I saw some threads that said to try certain messaging apps to get the MMS to work but none of them did. I finally found an app that allows you to input a different phone number. I put in my newer phone number and now I can send MMS. I also found out that when I called my voicemail it called my old number. I had to go into my call settings and to the voicemail settings to change the number to my newer number. What can I do to program my phone with my newer phone number? I don't like the messing app that I'm using now. I want to go back to Go SMS Pro. I really liked it.
jjgloster said:
I have a rooted phone. I changed my phone number about a year ago. My phone has had no problems, none that I noticed, until a couple months ago. I noticed that I couldn't send MMS. I read a lot of threads about the source of the problem being the APN settings. I tried everything that I came across but no luck. Then I found out by looking in my settings that my phone is programmed with my old phone number. I saw some threads that said to try certain messaging apps to get the MMS to work but none of them did. I finally found an app that allows you to input a different phone number. I put in my newer phone number and now I can send MMS. I also found out that when I called my voicemail it called my old number. I had to go into my call settings and to the voicemail settings to change the number to my newer number. What can I do to program my phone with my newer phone number? I don't like the messing app that I'm using now. I want to go back to Go SMS Pro. I really liked it.
Click to expand...
Click to collapse
I am going to assume that you have sprint service. If you do, I know two options to get the phone info updated. If you have done nothing else to the phone other than root it and most likely you'll need to be on a stock ram than you can try this.
For the first option you'll need the phone MSL code.. dial it like this ##000000# (change zeroes with the MSL) than edit the phone number in the field and don't change the MSID unless you know what it is.
Second and the best in my opinion, is to try and do a hands free activation by dialing ##72786#.. this will reset the phone number information. After you do that, the phone will reboot and it will try to make hands free activation. *This option require internet access to get the updates. Incase your phone doesn't connect to 3g or 4g, connect it to wifi and it should update.
Please be careful and keep in mind that I assumed that you have sprint service and also using a stock rooted ram and have changed nothing on the device other than gaining root access.
I hope that helps.
I have retired my S3 from service, and now have a shiny new S5 However, I would still like to continue using my S3 for WiFi based use. Problem is, it still contains my old phone number that has been transferred to my S5.
I want to change the number on my retired phone to that of either my home number, or my Google Voice number, so that certain apps that require a phone number would work. ie, Vonage Extensions. It cannot be installed on two phones with the same number.
Can anyone help me with this, or do I need to take it back to my service provider and have them change it?
lexridge said:
I have retired my S3 from service, and now have a shiny new S5 However, I would still like to continue using my S3 for WiFi based use. Problem is, it still contains my old phone number that has been transferred to my S5.
I want to change the number on my retired phone to that of either my home number, or my Google Voice number, so that certain apps that require a phone number would work. ie, Vonage Extensions. It cannot be installed on two phones with the same number.
Can anyone help me with this, or do I need to take it back to my service provider and have them change it?
Click to expand...
Click to collapse
Depending on your use of your S3, you could consider enrolling in FreedomPop free plan - for a one time byod fee of $20, you'd get 1GB of data every month for free on your phone, as well as a dedicated phone number. Helpful if you get the S3 out of wifi range every now and then.
Otherwise, you could consider replacing Vonage Extensions by Hangouts - it will allow you to make 100% free wifi voiceip calls to any phone in US and Canada while using your google voice number, as well as send/receive texts from the gv number.
Merudo said:
Depending on your use of your S3, you could consider enrolling in FreedomPop free plan - for a one time byod fee of $20, you'd get 1GB of data every month for free on your phone, as well as a dedicated phone number. Helpful if you get the S3 out of wifi range every now and then.
Otherwise, you could consider replacing Vonage Extensions by Hangouts - it will allow you to make 100% free wifi voiceip calls to any phone in US and Canada while using your google voice number, as well as send/receive texts from the gv number.
Click to expand...
Click to collapse
Thanks Merudo for the insightful advice. I do already have the gv dialer installed, and it works extremely well. I really like the Vonage extensions because it mirrors my home phone number when using it to dial out. I don't want to confuse my friends/relatives with yet another phone number (ie, my GV number).
After 4 months, I finally figured out a way around this.
I first changed the phone number on my out-of-service S3 phone by changing the MDN and the MSID to my GV phone number.
Then I reinstalled the Vonage Extensions app and tried to choose WiFi only. For this to happen, it needed to call a number to verify it was a valid number, using the default dialer (which won't work, since the phone is out of service). I immediately noted and called that number from my active phone, using my GV number in Hangouts.
Tada!! It then successfully activated my out-of-service S3 for Vonage Extensions calling over WiFi!! Yay!
Check your S3
by going into
System Settings > About Phone > Status
It might still have your phone number.
You can reset this
by pressing ##786# in the dialer
in a touchwiz ROM.
You would need to know your MSL code
for the password to reset.
I would do this if you were
to sell the S3 on eBay.
##MSL#
That's how you manually change the phone number and msid.
Sent from my SPH-L900 using XDA Free mobile app
indigofilipino said:
Check your S3
by going into
System Settings > About Phone > Status
It might still have your phone number.
You can reset this
by pressing ##786# in the dialer
in a touchwiz ROM.
You would need to know your MSL code
for the password to reset.
Click to expand...
Click to collapse
I originally bought this phone from Ebay, and reset the MSL to 000000 shortly after it arrived. About Phone/Status does now indeed show my GV phone number.
This is a weird one and has me a little concerned. If I try to turn off call forwarding I get an error telling me that the carrier doesn't support disabling call forwarding. Then it puts in the number +1 832-597-9997 as the number to forward to. Does anyone else get anything like this? Go to phone app, settings, calls. This still happens after a full wipe and install of the factory image.
PS, I have a pixel 3 but there's a lot more activity in the XL forum
Man, the XDA app and site is a pita. Not sure what it did to my title.
jd1639 said:
This is a weird one and has me a little concerned. If I try to turn off call forwarding I get an error telling me that the carrier doesn't support disabling call forwarding. Then it puts in the number +1 832-597-9997 as the number to forward to. Does anyone else get anything like this? Go to phone app, settings, calls. This still happens after a full wipe and install of the factory image.
PS, I have a pixel 3 but there's a lot more activity in the XL forum Man, the XDA app and site is a pita. Not sure what it did to my title.
Click to expand...
Click to collapse
You piqued my curiosity so I went into the phone settings menu and selected call forwarding. It initialized for the first time and populated some phone numbers similar (not the same) as yours. I then selected the call forwarding toggle (it was set to off) and I got a dialog box to input the number I wanted to forward to. It appears to be working but I haven't tested it. May be a provisioning issue. How old is your SIM? Wouldn't hurt to swing by AT&T to get a new one.
v12xke said:
You piqued my curiosity so I went into the phone settings menu and selected call forwarding. It initialized for the first time and populated some phone numbers similar (not the same) as yours. I then selected the call forwarding toggle (it was set to off) and I got a dialog box to input the number I wanted to forward to. It appears to be working but I haven't tested it. May be a provisioning issue. How old is your SIM? Wouldn't hurt to swing by AT&T to get a new one.
Click to expand...
Click to collapse
What happens when you go into one of the three options, busy, etc, and turn it off?
jd1639 said:
What happens when you go into one of the three options, busy, etc, and turn it off?
Click to expand...
Click to collapse
When busy, When unanswered, When unreachable are all greyed out with the same phone number but I guess that is the Google service number or AT&T's. It accepts my forwarding number. I can then tap that number and get out to the pop up dialog which gives the option to turn off, cancel or update. Turning off and updating works fine. Exiting leaves me at the main settings menu. Looks like is is working with no errors. Check your SIM to make sure it is one of the newer series. If not get a new free SIM provisioned at AT&T. Are you PRE paid, or POST pay contract? Are you AT&T or on an MVNO?
v12xke said:
When busy, When unanswered, When unreachable are all greyed out with the same phone number but I guess that is the Google service number or AT&T's. It accepts my forwarding number. I can then tap that number and get out to the pop up dialog which gives the option to turn off, cancel or update. Turning off and updating works fine. Exiting leaves me at the main settings menu. Looks like is is working with no errors. Check your SIM to make sure it is one of the newer series. If not get a new free SIM provisioned at AT&T. Are you PRE paid, or POST pay contract? Are you AT&T or on an MVNO?
Click to expand...
Click to collapse
Thanks. The Sim is new but I'll have it checked out on Monday when att is open.