Develop Bugs

Desire Mail App Eats Disk Space

I was begining to think that i was the only one suffering from this problem - obviously not as it appears there are plenty of others on other forums are having similar problems - it was suggested that this is best place for the answer - please someone help as i'm pulling out what little hair i've got left!
The Desire keeps telling me that i'm running low on internal storage space - the phone is "clean" as it was delivered - in other words there isn't any other apps been loaded.
I go to manage applications and discover that the HTC Mail application says it has 75mb in data - This cannot be right - but i go to my inbox to find i have 15 headers there each with a 100k limit.
I delete them from the inbox, go to the Trash folder and delete them from there too so they are deleted from phone.
I then go back to the Mail App and it tells me i have 76mb in data
As i continue to receive email the amount of data keeps rising.
I've spoken to VF - they tell me to do a factory reset - still the same.
The phone's OS is getting jerkier by the day as obviously it is loosing operational memory - the Mail today tells me i have 96mb - but i don't have any emails on the phone so where the heck is this data?
If this goes on the phone will ground to a complete stop.
Hope someone can assist as i and thousands of other will be extremely grateful !
Keep up the excellent forum

Have you checked to see if there are any other folders being filled up as it syncs?

EroThraX said:
Have you checked to see if there are any other folders being filled up as it syncs?
Click to expand...
Click to collapse
Thanks EroThraX but unless i'm missing something here i'm begining to think i'm thick - but by all means point me in the right direction !
I've checked all the mail folders - Inbox, Outbox, Drafts, Sent and Trash and they are all empty.
There isn't a single email on the phone yet it tells me i've now 98mb in data - and yes the OS is now extremely jerky

Download "quick app clean cache"
Fon22

Fon22 said:
Download "quick app clean cache"
Fon22
Click to expand...
Click to collapse
Well i've just paid and downloaded the app but it dosen't do anything - it is for clearing the cache - you can do that without getting the app.
What it won't clear is the data
So thanks for trying but that is a dead end.
Anyone else have any ideas?

I guess there is indeed a problem with the mail app. My problem isn't as big as the OP but Mail has 1.9 MB in data and I have no accounts set up! I did play with it for a while bit didn't like it so I'm using only the Gmail app, so I deleted all my accounts in Mail. Why does it still have data (2 MB of it!)?

1lapassione said:
Well i've just paid and downloaded the app but it dosen't do anything - it is for clearing the cache - you can do that without getting the app.
Click to expand...
Click to collapse
Launch the app, and go into menu
List items by data usage.
You should see where its all being kept
Fon22

Fon22 said:
Launch the app, and go into menu
List items by data usage.
You should see where its all being kept
Fon22
Click to expand...
Click to collapse
Thanks mate - but i've done this already and all it shows you is indeed where it is all stored - in the Mail App in data - not cache.
Curiously the write up for the app states that it allows you to remove data - yet in reality it dosn't allow you to remove data only the cache - so the search continues - what i cannot understand is how many people it is affecting yet there isn't that much of a panic on at the moment to it swallowing data.
i admit that i have plenty of emails coming in and i remove them out of the inbox and trash folders but the data is still there - but where the heck is it ?

You're not the only one at all. I've been troubleshooting this for a few weeks now. First it was the cache, which is somewhat tamed by the above aforementioned app. Now it's the data. With some apps, the data just keeps growing day by day. My Mail is now at 3.5MB without me knowing why (empty mail accounts) and my internet is at 6.2MB - although I'm inclined to reckon this is due to added bookmarks.
In the Mail app, under Menu>More>Settings>General Settings>Attachment Cache, do you have "external storage" selected?
Somehow, deleted junk mail attachments were still being kept and this was how one of my storage related issues was resolved. I go into the SD card dir and manually delete the large attachments now, if I can clearly make out which are unwanted. Even after the selected mail is deleted, their attachments are still there.
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- Sent via my HTC Desire -

I`m going to go out on a limb and say that the op is using a googlemail or gmail account with the Htc Mail app and unless you actually delete from the account,not just the phone then the trash will just keep being resynced and added back.

Similar thing happened to me, but with the browser and perhaps with some other application, same 75mb in data, so it has to be a bug of some sort...

th3 said:
You're not the only one at all. I've been troubleshooting this for a few weeks now. First it was the cache, which is somewhat tamed by the above aforementioned app. Now it's the data. With some apps, the data just keeps growing day by day. My Mail is now at 3.5MB without me knowing why (empty mail accounts) and my internet is at 6.2MB - although I'm inclined to reckon this is due to added bookmarks.
In the Mail app, under Menu>More>Settings>General Settings>Attachment Cache, do you have "external storage" selected?
Somehow, deleted junk mail attachments were still being kept and this was how one of my storage related issues was resolved. I go into the SD card dir and manually delete the large attachments now, if I can clearly make out which are unwanted. Even after the selected mail is deleted, their attachments are still there.
-------------------------------------
- Sent via my HTC Desire -
Click to expand...
Click to collapse
Thanks for all this - i was begining to think i was the only one suffering from it.
As per your question I do have external storage selected.
So when I go to the sdcard/mail directory are you saying that the files in there are the mail data that the mail app says is in storage internally?
There is a lot of them some are just numbers as the name,
permisssions : .rw
but it dosen't say the Mime type:
Size are all different - 47, 275 bytes
Some are tokens and numbers - but are 0 bytes in size
and i have maybe 20 which are small images (4,020 bytes)
If i'm wrong - slap me ! - surely that means that as i have external data selected the data should go to the sd card - so how come it keeps telling me that i'm low on internal memory if the data is stored on the sd card?
Are you suggesting that this data also needs to be removed too - but how can you differeniate between the files if you did want to keep important emails on the phone when the files are literally just aline of numbers?
Another point suggested by a forum member - the mail account is NOT a web based account - it is a server so that when they are downloaded once that's it you don't get them repeatidly - but thanks for the interest anyway.
Hopefully as other members are discussing this now we might get to a solution before the phones stop completly !

Any news about it? Tried to figure out the location where these files are stored, but couldn't find it

Not sure anyone found an answer, but I believe the /sdcard/.mail directory is the files that get attached to outbound emails. I had my eris configured for the stock email package (for my personal email account) and a gmail account.
I rooted my phone recently and before I installed a bunch of stuff I parused the sdcard contents. The .mail directory had attachments from long ago.
I'm guessing they are orphaned since the email no longer exists on my phone.
I deleted the files since I had all the attachments. (leave the .mail dir)

I had exactly this issue with the HTC mail app also with a pop account.
Cleared cache, deleted all emails, deleted all acounts and then deleted all the actual emails it left behind on the sd card and phone using Astro file manager (yes deleting the accounts and email through the app made no difference and left them physically behind).
After doing all of the above the mail app still showed as 80MB used.
At this point i then bit the bullet and did a "factory data reset", this resolved the issue for me and i havent had the issue since (well sort of, read on).
I am a lot more stringent on my mail sync'd to the app now though which is what is making the difference / a work around.
I only sync 14 days, only download the text (attachments if i need them i do manually).
There is currently only 3MB being shown used in the email app now after 3 weeks (i dont get a lot of email), which is a lot for only text mails for 14 days with the odd attachment.
There is no way there is 3MB worth of email in the mailbox which for me confirms the app itself just doesnt clean up after itself when you delete the mails.
So yep seems like a bug to me, which by the way i saw in 2.1 and 2.2.
Hope that helps

Actually I have exactly same issue with my stock 2.1 desire.
Is this problem resolved in 2.2? I am with an Asia ROM so haven't got 2.2 yet.
Touchdown is okay but I don't really want to install another program just for this stupid bug...
Sent from my HTC Desire using Tapatalk

I read about people having problems with this app just after the Desire was released, it was said that the stock Android email app doesn't have any problems so I have been using that until recently and I never had any problems with it.
I have started using the HTC Mail app but I might switch back after reading this.

lssong99 said:
Actually I have exactly same issue with my stock 2.1 desire.
Is this problem resolved in 2.2? I am with an Asia ROM so haven't got 2.2 yet.
Touchdown is okay but I don't really want to install another program just for this stupid bug...
Sent from my HTC Desire using Tapatalk
Click to expand...
Click to collapse
No its not fixed in 2.2, as per my previous post i have seen this issue in 2.1 and 2.2 which im currently running.

how to claim back the free space without doing a factory reset? my mail app now is 47mb....

Just another confirmation. I have a co-worker with a CDMA Desire running stock 2.1 -- Mail app is showing 69MB and getting the Low Disk Space warning notification. Deleted all mail accounts and power cycled -- no effect.
Probably going to end up doing a master reset.

Memory leak with install/uninstall apps

Hi all,
I finally got myself a unbranded/sim lock free HTC Desire and the first thing i tried to do was to install some extra apps.
So i install an application called AppManager and it was reporting that the device had 145MB free out of 147MG possible .
Up to this moment everything was okay, and then i started to install some other applications, and since some of them didn't made my happy i just uninstalled them.
This procedure was been done maybe for a half-dozen applications, and at the end i only left the AppManager installed. However now the device reports 101MG free out of 147MG possible. I have restarted the device some times, and this value maintains the same..so i wonder where all the memory went? Is there some sort of bug in the memory management or in the uninstall procedure of applications within HTC Desire / Android 2.1 OS?
If there's any extra info i can provide, feel free to ask for it.
Thanks for your time,
Bruno

Have you tried clearing the internet and mail cache, these can soak up several Mb

adesonic said:
Have you tried clearing the internet and mail cache, these can soak up several Mb
Click to expand...
Click to collapse
Hi adesonic,
I have only the gmail account setup (and this email account it's an empty one) and i didn't used internet so far.
By installing and uninstalling over and over applications the memory keeps droping until i see the low storage warning message. The way to fix it is to do a factory reset, but it seems to me that something is very wrong with the device/os.
Thanks,
Bruno

that's a known issue mate, i am having it too and many others i think.
i dunno if this is the reason but what's the process of uninstallation ???? maybe the .apk file is left somewhere when we download it and still take space after uninstall

I have the EXACT same problem on my HTC Desire and it is driving me nuts. And to make things worse I have trouble finding other people with the same problem.
Has anyone else experienced this problem and perhaps found a solution? Im going crazy having to do a factory reset to clear up memory from apps I have already uninstalled (I have turned down cache for my browser and my emails cache is very small too.)

I'll wipe my desire in a few minutes. I've got only 8mb left now, and I really deleted all the stuff I didn't really need... Thinking about getting a bigger MicroSD card & doing A2SD until HTC leaks sense for 2.2. I'll report back after reinstalling all my apps

i've got 3MB left

tommo123 said:
i've got 3MB left
Click to expand...
Click to collapse
Get Estrongs file explorer and prune your download and downloads folders.

I guess the issue is not having the capacity of microsd card shrinking, but the internal memory being shrinked after several installs/uninstalls. It also drives me mad on my Desire.
Sent from my HTC Desire using Tapatalk

I assume you were using the Market app to install apps. This has a cache that gets pretty big. I've gotten it up to 10mb before. You can go into Applications and choose the market app and clear cache. I've had this issue and the only way I've sorted it was to get the apps I wanted, tested some others, come to some conclusion what I really wanted and then do a fresh restore and only install the apps I wanted.

Something i did not realized before but after reading this thread, i know realized that after 7 days of using my Desire, i only have 43MB left
And to think i was telling myself i can take my time and test as many application as possible cos i can always uninstall those i don't like. Looks like there is an after effect

Is this problem only on rooted desire or?
if you know if this will be fixed with v2.2?

No it's affecting non rooted too.
I did a Factory Reset a while ago. I then had 41MB free, after reset and installing the same apps again i had about 94MB free. All this after trying out a lot of apps.
Now it´s the same again, So a reset will free a lot of memory.
Does anyone know of an app that will back up my e-mail accounts settings? That was the only part that had to be reconfigured after the reset. WiFi, contacts and app settings are a breeze but the e-mail settings has to be done manually.

yes but factory reset delete all settings..or? isnt this annoying?

Not at all, if you've selected Menu/Settings/Privacy (Iguess, my phone is in Swerdish)
That will back up almost everything.
Not your Own Theme settings however.

i hope that this will be fixed with v2.2. Becouse i want buy this phone, but i will think twice. Problems with memory, vibrating, multitouch, and so on..

-Hell No! (Sorry )
This is an awsome phone, I've had no problems with mine.
Yes there is a shortage of memory, but you'll find that in other phones too and it will be taken care of somewhat in 2.2. The very few shortcomings are out weighted by its stellar performance in other ways. The multitasking in the Desire is seriously good. I often use 3-4 apps simultaneously and it doesnt even lag or slow down. Cardiotrainer, Music and c:geo is working about an hour together everyday and when the phone rings or I get an message/mail I don't have to exit the running apps - try that on an iPhone
My advice - Buy it and do it now.

rawimage said:
No it's affecting non rooted too.
I did a Factory Reset a while ago. I then had 41MB free, after reset and installing the same apps again i had about 94MB free. All this after trying out a lot of apps.
Now it´s the same again, So a reset will free a lot of memory.
Does anyone know of an app that will back up my e-mail accounts settings? That was the only part that had to be reconfigured after the reset. WiFi, contacts and app settings are a breeze but the e-mail settings has to be done manually.
Click to expand...
Click to collapse
Sorry i have to ask but when you say setting up WiFi, contacts and apps is a breeze....do you mean restoring from the back up? Now if i would to hard reset, how do i restore my data from the memory card assuming i don't want to sync my contacts & calendar. What about general phone settings?

Well, all WiFi connections I had set up before - they just worked again.
All apps will be wiped, but they will be on your Downloaded page in Market. So its just a matter of installing them again.
All apps that had files and settings on memory card - recognized this and all was back to normal.
I use Google Calendar and that syncs back when setting up your Google account again.
Contacts I sync with Outlook, but if you have them in your Google Gmail account as contacts I suppose they just sync back.
The only thing I really had to do all over was setting up my e-mail accounts. The rest just fell in place.
Only thing I lost was my history in CardioTrainer, because I forgot to "Backup to SD card".
So take a peek in your apps if there is an option to backup to SD card and when the app is installed after the reset you can restore from your card again.

rawimage said:
Well, all WiFi connections I had set up before - they just worked again.
All apps will be wiped, but they will be on your Downloaded page in Market. So its just a matter of installing them again.
All apps that had files and settings on memory card - recognized this and all was back to normal.
I use Google Calendar and that syncs back when setting up your Google account again.
Contacts I sync with Outlook, but if you have them in your Google Gmail account as contacts I suppose they just sync back.
The only thing I really had to do all over was setting up my e-mail accounts. The rest just fell in place.
Only thing I lost was my history in CardioTrainer, because I forgot to "Backup to SD card".
So take a peek in your apps if there is an option to backup to SD card and when the app is installed after the reset you can restore from your card again.
Click to expand...
Click to collapse
Thanks for the info. Will come in handy looking at my memory already now left with 25MB. It's going to be too soon before i have to hard reset

Gmail broke

I received a low on space message on my android 2.1 phone and then for some reason did the wrong thing below to try to gain some extra local disk space back :
* GMail, Google Apps and GMail Storage. Open GMail and, if needed, "Force stop" then "Clear data."
* Open Google Apps and if needed, "Force stop" it, but don't clear data.
Now when I load up Gmail, it says sync, but no data, i.e. my email is not downloaded, the Gmail app just reports that "Your email will appear shortly"
I have a 32GB sdcard but an still learning how to make use of this. I am not sure with 2.1 that I can easily use the SDcard.
How do I find out the local disk usage on Android ?
I'd be really grateful for some pointers, sorry for such a lame question, i wish i had more time to learn more.

dazdaz said:
How do I find out the local disk usage on Android ?
I'd be really grateful for some pointers, sorry for such a lame question, i wish i had more time to learn more.
Click to expand...
Click to collapse
A very quick and easy way is to install quicksettings. You get an icon in the taskbar and if you pull it down and tap it you get lots of options (BT, Wifi, All Volumes etc) and besides that it shows you the actual memory on your device and on the SD.
http://www.androidpit.de/de/android/market/apps/app/com.bwx.bequick/Quick-Settings
Cheers

Thanks for the recommendation. So there are now 2 issues that I have.
* I receive the message, "Phone storage is full, please delete some files" even though the app says i have 4% free on the phone.
* I need to somehow fix GMail, perhaps when I free up some space GMail will sync automatically and does'nt because of this, i don't know.

dazdaz said:
Thanks for the recommendation. So there are now 2 issues that I have.
* I receive the message, "Phone storage is full, please delete some files" even though the app says i have 4% free on the phone.
* I need to somehow fix GMail, perhaps when I free up some space GMail will sync automatically and does'nt because of this, i don't know.
Click to expand...
Click to collapse
Jepp 4% is far too less. You normally get first warnings at around 10% left. And a bit is always needed for the system so i can imagine that gmail doesnt sync with 4% memory left...

If I go under 15% my gmail stops syncing and the market updates don't come through. I try to always keep above 15
Sent from my HTC Desire using XDA App

Resyncing failed because of the lack of space. Removing R.Thunder Lite did it, it's way too large thanks for pointing out what to do.

[Q] HTC Calendar sync pulling WAY too much data

Since vodafone are starting enforcing their data allowance limits in October, I've been keeping a closer eye on my data usage and was surprised to see that, some days, I'm using 60-70mb. I knew that I was actively using a fraction of that so it had to be something running in the background.
I've got things like facebook and seesmic set to update once an hour and most other things set to manual or once a day updates. Most heavy data use apps like Spotify and Guardian Anywhere are set to only update over Wifi so I couldn't figure out what it might be.
After some searching, I managed to find an app which can break down data usage per app. It turns out that, in the space of a few hours, Calendar used about 20mb just running in the background. I'm guessing this is an HTC sense problem rather than an android issue with just keeping my gmail account in sync, since gmail and contacts aren't pulling down anything like the same amount of data.
Does anyone know how to set refresh intervals for calendar without affecting the other gmail account sync data? The only options I can find is straight on/off with no frequency options.
I'm rooted and using stock rom, since I prefer stability and even the most stable custom roms tend to have a few quirks here and there, but I cant afford so much data to be squandered when it doesn't need to be so might switch, but in the meantime, does anyone have any suggestions? I tried searching the forum but it doesn't seem like there's anyone else having the same problem.

Paradasos said:
After some searching, I managed to find an app which can break down data usage per app.
Click to expand...
Click to collapse
Hi, would you mind posting a link to this app? I have the same problem and have searched for something to break down usage per app but couldn't find anything. Thanks, Stoatie

Wow! Now THAT explains everything and why I was averaging 50-70mb/day as well! I'm also watching my data usage, so thank you so much for this post...
As for an answer, my best advice for now....remove the tick that allows your calendar to sync with your gmail account. The only reason you need to sync your accounts is if you frequently use the web app and as a backup option. So, you can turn off that and your contacts sync and everything will still stay as is and save you precious data. Then you can sync everything once a day or every couple of days if you're into flashing roms or are prone to lose phones, etc.
Hope that helps...I'm about to try out and watch my data usage as well!

+1 for a link to the app thaat breaks data use down by app
Sent from my HTC Desire using XDA App

+ 2 for the same app please - I know a few guys have been looking for such an app on here for some time now.
Much appreciated.

This is what I use:
http://www.appbrain.com/app/trafficstats/com.trafficstats

appstorehq.com/networkstatistics-android-174793/app this is the one I used. It's been discontinued but is still available in the market. To be honest though, the one posted above looks like the better app, and it's free.

Thanks for the reccomendations
Sent from my HTC Desire using XDA App

Google+ Data Usage

Hi everyone,
I wondered if anyone could should some light on google+ for me?
I've had for the GN for a little over a day nowand for whatever reason I thought I'd check my data usage. Google+ has somehow managed to use 296mb even though I don't use google plus at all.
I've figured out that the camera does an auto upload, so I have disabled that, but is there anything else that I can turn off to help keep this data usage down to a minimum because 250mb per day is pretty heavy...
Any help would be hugely appreciated as I'm completely new to android.
Thanks all.

Probably you have activated the automatic picture upload to Google+? This could be managed within the app. Under settings you could manage that this upload will only be done by WIFI or you could completly stop this upload!
Sent from my Transformer TF101 using Tapatalkd

floateruk said:
Hi everyone,
I wondered if anyone could should some light on google+ for me?
I've had for the GN for a little over a day nowand for whatever reason I thought I'd check my data usage. Google+ has somehow managed to use 296mb even though I don't use google plus at all.
I've figured out that the camera does an auto upload, so I have disabled that, but is there anything else that I can turn off to help keep this data usage down to a minimum because 250mb per day is pretty heavy...
Any help would be hugely appreciated as I'm completely new to android.
Thanks all.
Click to expand...
Click to collapse
I think the only killer is instant upload of pictures and videos. Did you even take 200+Mb of pictures? Everything else is pretty harmless apart from synching contacts and that wouldnt take up much. Just set your uploads to only go over a wifi connection and it should be fine.
Mark.

Thanks for the replies guys
I think i took a total of six pictures just messing with the camera. I think ill stay off the camera for a day and see if the data calms down.
Ive turned auto upload off so hopefully itll sort itself out anyway.

It was probably just initial contact/data sync and then picture instant upload. If you turn off instant upload in the settings you'll be fine.
You can also just turn off background data for G+ in the data use settings if you're not going to use it.

I've had Google+ issues too today.
I haven't got instant upload ticked, but now that i'm home and on wifi, google+ is say here rattling away at 4% CPU and appears to be constantly downloading something, but god knows what as I've been home 4 hours and its not stopped.
"System Panel" app shows my Network on the phone constantly downloading upto 1mb/sec. I confirm this is Google+ by force stopping the app and the network usage and CPU drops to zero.
I do have a rather large Picasa collection, but as these are already with Google, i'm not sure why it would do anything with those....
I've rebooted the phone since the force stop and all is quiet, no downloading.
Opened Google+ again.... a little download when I went into photos, but all quiet.
Opened Gallery, its shows all my albums, but no extra traffic or CPU.
I wonder if Google+ just got its knickers in a twist somehow?

zarch1972 said:
I do have a rather large Picasa collection, but as these are already with Google, i'm not sure why it would do anything with those....
Click to expand...
Click to collapse
It'll be syncing them to your gallery then. They've probably all appeared in there now.

Data usage of google plus
I have the same problem with my Galaxy Nexus.
I found that a backup of all my pictures in picasa is automatically kept under:
/data/media/Android/data/com.google.android.apps.plus/cache
which appears as "USB storage data" in Google+ App info.
This backup starts even if the "Make available offline" option in the Gallery is not selected and since I have many pictures in Picasa, the total amount of storage used is almost 2GB !
In order to avoid this undesired synchronization of google+, I had to disable the "Sync Google Photos" under my "Sync Settings".
I also removed by hand the above directory to recover the (precious) space in my phone.
Unfortunately this is causing the side effect that the instant upload is not anymore available for photos and videos.
It would be highly desirable that an option is introduced to disable this google+ synchronization.