Just had a situation occur that is having me seriously question our build quality... - EVO 4G Q&A, Help & Troubleshooting

I was sitting at my desk at work, and I went to get up and go to lunch. I didn't realize my phone was on my lap, but when I got up my phone fell out of my lap, and on to the carpet. The back came off and the battery came out ("big deal", I thought, since every other time I dropped a phone [not often], the battery came out). I get the battery, get the back, and go to grab the phone, when I realized that the front is basically shattered.
The phone didn't fall more than 3 feet onto carpeted floor, and I was just in awe at that. I still am. Fortunately, Sprint is going to replace it because I have insurance, and apparently there is no deductible which is nice. My EVO hasn't given me any problems though and I see about others who seem to and I hope that the refurb unit lasts longer than this one did. I might also be investing in an Otterbox or something.
Here's a pic of the carnage:
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I dropped my phone onto the street when I was getting out of my car. It was from about 3-4' high. I bobbled it as a stood up and watched it crash face down to the ground in what appeared to be slow motion. Picked the phone up off the ground and it only had a few scratches on the corners. I thought for sure the screen would be cracked. I peeled off the screen protector when I got home, and not a single scratch on the screen. I don't use a case for the phone.
I guess my point to the story is that it could just be I was lucky, and you got unlucky. After my incident, I feel pretty confident in the HTC build quality.

Forgot to mention; sucks what happened to your phone. Good thing for insurance.

ckombo said:
Forgot to mention; sucks what happened to your phone. Good thing for insurance.
Click to expand...
Click to collapse
Thanks.
Yeah I dropped mine onto the wood floor at my house from a similar height as what happened today and nothing really happened, so that's why I was shocked. I dropped my Pre probably 4 or 5 times when I had it and nothing at all happened to it. The Pre was a tank for me, which is surprising since pretty much everyone else who had it complained bigtime about the build quality of it.
I'm debating on whether or not I should unroot my phone before I bring it back on Monday. The person at the store didn't even turn the screen on when I brought it in and approved it, but I didn't know if some flak would come of it running an (obviously not stock) rooted ROM when it got wherever it's going).
Or maybe they'll just toss it into the trash.

with the new what insurance is set up they should be able to fix your screen and hand it back to you IF its just the screen damaged

They'll actually just replace the screen for you at a repair center, instead ordering a refurb.
Sent from my PC36100 using Tapatalk

Could also be that the screen is or works like tempered/safety glass. You can take a ball peen hammer to the center of a sheet of safety glass with little to no affect. But take the same hammer and strike the edge of the glass and the sheet will crumble like the Yankees in a playoff game.
If your EVO landed on its side when it fell, that could be the cause. It's happened in my office many times with people's iPhones. I find that my Ghost Armor works well to diffuse the smaller bumps, though mine is covered in a rubberized case 80% of the time as well.
Hopefully you get a good replacement.

jimbobcooterrooter said:
They'll actually just replace the screen for you at a repair center, instead ordering a refurb.
Sent from my PC36100 using Tapatalk
Click to expand...
Click to collapse
They already ordered a replacement, it'll be in on Monday.

An Otterbox is a good idea ... it will help in the future.

I've said this from the beginning. All shatters start points occur from the bottom left or right of the phone!

exSD said:
I've said this from the beginning. All shatters start points occur from the bottom left or right of the phone!
Click to expand...
Click to collapse
lol yep that it did.

Seriously question build quality? You're kidding, right? ANY glass will shatter when dropped, period. This has nothing to do with build quality. Would you prefer it to be plastic and have a million scratches on the screen?
Now if you were to complain about the screen separation issues, THAT would be a build quality issue. But NO phone is perfect.

I've dropped my phone dozens of times, many from 3 ft, others from 5 ft, I do have a black rubber case on it that only says htc on the back that I picked up on launch day. so far its never came apart or scratched or anything happened that would make it less than mint. I'm impressed with it and honestly don't see a way to destroy the thing unless I wanted to

zeuzinn said:
Seriously question build quality? You're kidding, right? ANY glass will shatter when dropped, period. This has nothing to do with build quality. Would you prefer it to be plastic and have a million scratches on the screen?
Now if you were to complain about the screen separation issues, THAT would be a build quality issue. But NO phone is perfect.
Click to expand...
Click to collapse
Drop glass from 3 ft onto carpet, and see how often it breaks. I venture to guess it'll almost never break. I have never once broken a phone and now my EVO slides off my lap and it shatters. And I have no right to question the quality of it?
Don't get me wrong I love it and can't wait to get another so I can continue to play with it, but seriously.

I guess I fail to see the part where there's a design flaw sounds more like a memory flaw

midaseris said:
I guess I fail to see the part where there's a design flaw sounds more like a memory flaw
Click to expand...
Click to collapse
Are screens getting busted to **** from a minor fall a very common occurance?

mrmylanman said:
Are screens getting busted to **** from a minor fall a very common occurance?
Click to expand...
Click to collapse
The sample size is rather small but you're 1/1 so I'd venture a guess as to yes. Angle of impact seems to be the common denominator here, a flaw in the design there is not. $10 says you don't leave it on your lap and stand up to go to lunch again...but if you do report back here so we can hear about it again.

Its also possible your screen/glass might have had an imperfection in it as well . I have heard of glass windows in cars shattering with just the slightest of impacts . Granted they are rare , far and few between . Every once in a while the process of making the glass screws up causing weak points in its structure . Its possible this might be the case with yours . Glass was already weak from the manufacturing process and the small fall was enough to cause it to shatter .

I've dropped my phone from my lap getting out of my truck on asphalt. Thought for sure the screen was toast but just a few scuff marks around the plastic edge. second time it fell from waste height on concrete and that shattered the screen.
Otterbox offers good protection but I can't get over how HUGE the cases are. I ended up with Pt case. Just something to sheild the edges/corners a little better.

Thats why I'm calling bs the phone had to hit the desk or something you could slam the phone on carpet and not break the glass by the way if your at your desk why is the phone in your lap mobile porn or something
mrmylanman said:
Drop glass from 3 ft onto carpet, and see how often it breaks. I venture to guess it'll almost never break. I have never once broken a phone and now my EVO slides off my lap and it shatters. And I have no right to question the quality of it?
Don't get me wrong I love it and can't wait to get another so I can continue to play with it, but seriously.
Click to expand...
Click to collapse
Sent from my PC36100 using XDA App

Related

Anyone been using their S2 without a case for long time?

So I think the S2 looks great without a screen protector and case, but I am wondering if it is safe to use it this way for a long time. Would gorilla glass be enough to protect the phone from drops on the screen? Also, is the phone built tough? Like would it break if dropped without a case a few times? I haven't ever dropped my phone since I bought it in the summer but it would still be nice to know this.
Really depends on where you drop it from and etc. Some people has dropped it a few times without a problem, but others seem to have actually had a broken glass from dropping it on concrete from around knee to hip height. (you can check out some from the screen replacement thread)
Gorilla glass on isnt scratch proof, so it can get scratched, which is the main reason why I use a screen protector.
Just be smart about it.
If you're the type of person that expects to drop his phone regularly, you need a case.
This isn't a phone designed to be rugged and tough.
Again, just be smart about it. Know that not using a case is a risk. If you've worked out that the risk is small enough, then go for it.
Personally, I think a $20 case for protecting a $600 device seems to be a good deal. But that's just me.
my s2 is almost 1year old ! and i did never use scrn protector or case protector ! i tried a lot but i do not like them to make my s2 ugly and fat !
also my s2 didnt had extra treatment,he is always on my packed with money and keys and he do not have a singel scratch
Never used a case or a screen protector. This and the Galaxy S1 that i dropped multiple times on various surfaces... not a single scratch or dent....
I got a case on my one but decided not to put screen protector. Too bad I ended up with a tiny scratch on the screen after 6 months. It was always in my pocket. I suggest put a screen protector. case is cheaper to replace than screen.
Mine doesn't fit properly in the flip case I have when I use the 2000mAh battery (it pops out of the 'cradle' in the case), I once dropped it from around hip height (took it out of my pocket & phone popped out of case) face down onto a rough paved surface, apart from a couple of dings in the screen protector it's been fine since.
I replaced the screen protector last week & it did it's job well, the screen was exactly the same as it was when I bought the phone in October. So you'd be mad not to at least have a screen protector if you have any respect for a $500+ phone.
I am using the mine for around one year now, never used a screen protector or bumpercase. It fell alot... alot alot.. The metalic ring is missing some pieces or paint or at least the outer layer, but nothing major. No scratches on the glass for some reason, gorilla glass must be doing its job right.
I actually bought a bumper case in the beginning, but it made my phone to big, so I gave it to my old man. (who has a gs2 as well)
I don't mind minor damage to be honest, since I get a new phone every year and a half and I give my old ones to friends, so no resell value is needed.
Trust me the Galaxy S2 can withstand some damage, you'll be surprised. If you want to keep it perfect or use it for 3+ years, having a screen protector and bumper case might be worth it, but make sure the phone will still fit in your pocket.
I bought my S2 last may, since today I'm using without any case.
But yesterday I dropped my phone 10th time and this time the inside screen has been crashed.
My phone at service now and I should pay for it about 200 € now. Although I'm not planning to buy a case, S2 is really big phone and I dont' want it to get bigger with case.
I bought it in November. Used it with screen protector and case only 1 week after I bought it. From then until now I never used a case or screen protector anymore. It only has some minor scratches near the speaker on the back, otherwise, it looks very good.
Had mine since October. Never used anything extra... Screen still perfect... Dropped a few times on wood and once on tiles from a metre high. Everything is fine... But the chrome edge has started developing tiny cracks on my S2
bought mine last july. never used a screen protector nor a case.
looks shiny and quite new still.
Have mine since July last year. Never used a case or a screen protector. Fell on the floor like 2-3 times, nothing happened.
From what I hear from other people, a case might come handy if you're dropping your phone quite often. But then again, it's a pity to have a light and thin phone only to put a big and clunky case around it..
The screen protector, on the other side, is totally useless in my opinion. I've never seen scratches on other peoples sgs2's screens. The ones who have a screen protector have to deal with a totally ****ty haptic. Even the female users who simply throw their sgs2 into their bag never experienced scratches (from keys and the likes).
yeah its nice without a case, and that is how i broke my s2 screen TWICE in 9 months. And i was lucky enough to find some used faulty s2 screens on ebay for around £50-£60.
Mainly those screens may have faulty mic/speaker/vibrator, headphone jack/home button. but the screen is working completely fine. just replace those parts with ur working parts from the broken screen.
re
using mine from december and not a scratch or anything...
have been using mine without screen protector for 2 months
got 1 scratch which was due to my friend's mistake other than that it looks new
How is the wear of the back of the phone from just placing it on different surfaces? Are there any noticeable scuffs from points of contact?
It all depends on the user, if I am fairly confident that I will not be doing any heavy work for the day I leave the case at home. Mostly it stays in the SGP Neo Hybrid case. Have dropped it twice in seven months, once with the mesh case on(they mesh case cracked) and once with no case from hip height on tiles. Not a single scratch even on the screen. YaY. It is lasted well for me in this time period all my other gadgets had battlescars.
Using since last december, very slim and comfortable on my pocket..
Sent from my GT-I9100 using XDA
Ive owned my gs2 for about 10 months, i have never used a case and still dont.
About 5 months ago i did accidentally drop it onto concrete the top corner took the full force of the hit and ended up screen down on concrete the only damage sustained was cosmetic on the corner bezel and plastic everything else including screen is still in perfect condition
This is a macro shot of the damage
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WATERPROOF Obex case review

There is nothing to hide when I say lifeproof was my favorite case for the iphone and let me wondering ..when the heck are we gonna get some love??
Seidio did it with the OBEX . Its awesome to be able to put your phone under water!!! I cant get over it haha
enjoy
http://youtu.be/dddsu8jCaJk
Looks good. Good review. I think I'll wait for life proof to decide if I want this or that.
Sent from my SGH-T999 using Tapatalk 2
the 1meter limit kills it. lifeproof will be 2 meters.
I want a case even if larger designed to be opened often with NO PORTS so it can go deeper. I would like 30ft. thats deep enough you can dive down a little snorkeling and if you drop it in shallows its not likely to go deep enough to crush.
It is actually a 2.3 meter submerge for 30 minutes but contstant 1 meter down.
ahh thats not so bad then. not like typical user will stay under that long anyway
nerys71 said:
ahh thats not so bad then. not like typical user will stay under that long anyway
Click to expand...
Click to collapse
He he exactly. The way I see it even if u are in a pool floating and chilling the phone will most likely be in your pocket and that will def be less than 2 meters
Sent from my SGH-T999 using xda premium
true true. but the issue is what happens when it falls out of your pocket
does it float?
nerys71 said:
true true. but the issue is what happens when it falls out of your pocket
does it float?
Click to expand...
Click to collapse
Unfortunately, it doesn't float....I let my daughter play with it in the tub, sank to the bottom.
So I finally got my review finished and thought I'd share my opinions on it.
No doubt this is a beast of a case but its not perfect by any means. I've dropped it twice from about 4 feet in height with no visible damage as well as done a few underwater trials one of which was letting my one and half year old daughter play with it while she took a bath. Held up like a champ and build quality is top notch. The case is bulky but not unusable by any means, takes a few seconds getting used to it and after that you're home free. It pockets very nicely in my jeans but I can see it being a problem for people with skinny jeans.
The screen sensitivity goes down with the screen guard and tends to jerk every once in a while so I had to disable pattern unlock and stop using the swype-like feature in the keyboard I use but I'm still able to scroll through webpages and pinch to zoom in pictures pretty well. Call quality seemed great on the receiving end but on my end it was a bit muffled. Same thing happened when listening to music but something that helped was making sure the speaker volume wasn't at full 100%. It can't be completely avoided considering the sound has to travel through a water tight chamber so in my eyes its a decent trade off.
The latch that exposes the power port stopper could be a little less hard to open imo and I definitely put my nails through a bit of pain and bruising after opening it time and time again. Hard buttons worked flawlessly but the capacitive buttons took some getting used to with the lip at the bottom of the case. Overall I would recommend you add it to your arsenal and even if its not your daily driver its good to have for those family outings or outdoor adventures.
I wrote a very detailed review found here: http://bitly.com/RuocXP
Video review and unboxing found here: http://youtu.be/JdHwZa6u-Ac
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Mine was delivered yesterday. I like the case a lot however, as noted, there is room for improvement.
My biggest complaint is that the main body of the case slides easily on hard surfaces since it's is made of hard plastic. It doesn't grip to the surface if placed face up and can easily slide off an end table or night stand if bumped. The face section of the case is lightly rubberized so the phone won't slide as easily if placed face down.
My Seidio Extended case for my Thunderbolt had a rubber exterior with a skeletonized hard plastic cover. Enough of the rubber exterior was exposed to provide some slip resistance. IMO, the Obex could benefit from some exposed rubber areas on the back portion of the case to provide some anti-slip properties.
The positive aspect of the hard cover is that it does slip into my pants pocket easily.
nerys71 said:
true true. but the issue is what happens when it falls out of your pocket
does it float?
Click to expand...
Click to collapse
No floating at all
Sent from my SGH-T999 using xda premium
Agreed o how slippery it is..If the material was a little more rugged or maybe have some indentations it would be different.
Also, I dont understand a little why is it that big. Between the phone and the case there is room. They could ve made it maybe smaller and keep the phone tighter but on the other hand we are already working with a large device
How does the mic and speakers portion work? Do you have to uncover flaps or something?
Some additional observations.....
The protective screen cover really affects the sensitivity of the touch screen. Using the phone is starting to frustrate me.
The screen 'jumps' a lot and registers touches when I don't intend to touch. Additionally, getting the back button to register is hit and miss.
I guess for $80 I'm stuck with dealing with this, however, the water & drop protection are more important to me, at least for now with winter weather approaching.
Consider if the reduced screen sensitivity is worth it to you before you spend the $$$ on this case.
burntrat said:
How does the mic and speakers portion work? Do you have to uncover flaps or something?
Click to expand...
Click to collapse
nope. those are protector by a membrane. So sound goes out but nothing goes in.
the ports u need to open are charging and head phones
And a little more to add....
I just got a phone call from Seidio! The rep was gathering feedback on the Obex case. I relayed the observations I made in my previous two posts and he said that he would pass it on to his product development team.
I've never experienced this from a company before! I would suspect that other early adopters will get a call for product feedback as well.
It's nice to see a company reach out to its customers.
rault18 said:
nope. those are protector by a membrane. So sound goes out but nothing goes in.
the ports u need to open are charging and head phones
Click to expand...
Click to collapse
is the sound quality affected at all? would music come out muffled/distorted or when i make a call, would i sound like im talking through a shirt or something?
CPTBeaker said:
And a little more to add....
I just got a phone call from Seidio! The rep was gathering feedback on the Obex case. I relayed the observations I made in my previous two posts and he said that he would pass it on to his product development team.
I've never experienced this from a company before! I would suspect that other early adopters will get a call for product feedback as well.
It's nice to see a company reach out to its customers.
Click to expand...
Click to collapse
Yeah there's no doubt Seidio customer service is top notch. Glad you got a chance to convey the concerns, who knows maybe some adjustments will be made and they'll send you a replacement. At the very least similar products will improve moving forward
found this on Life Proof Site
http://www.lifeproof.com/shop/us_en/lifeproof-case-for-the-samsung-galaxy-s3
soon to be making it for SGS3
Wow that looks awesome! thanks for the video

Cracked my screen. What to do now?

Hi folks.
Dropped my phone yesterday and completely shattered the screen. Phone still works fine so I'm sure it's just the glass that's broke.
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Going to try fix it myself but was wondering if any members have had success in repairing a cracked screen.
What I want to know is is it possible to just buy and replace the glass? It does look possible going by some of the youtube tutorials but others say the only way to get a proper fix is to buy both the glass and digitizer. Thing is though I'm looking at a bill of a little over £10 for the glass or about £130 (cheapest I've seen) for both.
Anyone had success repairing only the glass and was the screen just as responsive? I've also heard it's very hard to get it perfect with air bubbles becoming an issue. Every single mobile repair shop have quoted me for both as they won't even attempt just replacing the glass so I guess it must be hard.
PS. I notice from searching that these threads can lead to a "gorilla glass shouldn't break" discussion. Really hope it can be avoided here as it usually ends up with the original question not getting answered. I do my best to look after my phone but don't like covers bulking up my phone so I take the chance. I have a screen protector on and that's it. As much as I try to be careful with my phone I have dropped it on a few occasions and it's been fine but I guess my luck ran out this time. The phone fell flat on it's screen onto mono block and I just knew this time it wasn't going to be ok when I picked it up
Thanks
Mate, if you try to only replace the glass, you have to get rid of old glue and use new glue for the new glass, will be hard, but if you find a solution for this I might be interested too.
I have a small crack on the top corner of screen which does not come over the screen or cam, but I also would want to change my phones bezel to dark grey. It's so freaking cool! :d
Sent from my GT-N7100 using xda premium
Just wondering if either of you had a case on when it happened?
I'm trying to ascertain if/which covers are a waste of time for protecting the screen.
Best of luck fixing them though.
Sent from my GT-N7100 using xda app-developers app
johnbhoyc said:
Hi folks.
Dropped my phone yesterday and completely shattered the screen. Phone still works fine so I'm sure it's just the glass that's broke.
Going to try fix it myself but was wondering if any members have had success in repairing a cracked screen.
What I want to know is is it possible to just buy and replace the glass? It does look possible going by some of the youtube tutorials but others say the only way to get a proper fix is to buy both the glass and digitizer. Thing is though I'm looking at a bill of a little over £10 for the glass or about £130 (cheapest I've seen) for both.
Anyone had success repairing only the glass and was the screen just as responsive? I've also heard it's very hard to get it perfect with air bubbles becoming an issue. Every single mobile repair shop have quoted me for both as they won't even attempt just replacing the glass so I guess it must be hard.
PS. I notice from searching that these threads can lead to a "gorilla glass shouldn't break" discussion. Really hope it can be avoided here as it usually ends up with the original question not getting answered. I do my best to look after my phone but don't like covers bulking up my phone so I take the chance. I have a screen protector on and that's it. As much as I try to be careful with my phone I have dropped it on a few occasions and it's been fine but I guess my luck ran out this time. The phone fell flat on it's screen onto mono block and I just knew this time it wasn't going to be ok when I picked it up
Thanks
Click to expand...
Click to collapse
I had a case of broken glass, watched a lot of videos thinking about doing it myself but in the end decided to just let someone else do it. About screen responsiveness, I have a personal feeling that it's more responsive than before, maybe there is less glue (or none at all now) than before so the glass is closer to a screen. There are no air bubbles so maybe no glue Personally I think it would be enough to put glue on the sides of screen just to create a seal against dirt getting between glass and display, it would also be easier in case of another broken glass
Here in Poland it cost me 75$ (UPS 2 way + glass + repair) and took 4 days total. I'm quite happy with the results
? Should have used a case...
FinancialWar said:
? Should have used a case...
Click to expand...
Click to collapse
No case can protect you if your phone lands display down on uneven ground.....
Try dx.com
They generally sell spare parts of everything quite cheap. They do deliver free aswell (international) but waiting period could be 10 - 20 days.
Sent from my GT-N7100 using xda premium
Happened to me too.
I took it to the Samsung Repair Center and they did the assessment and told me that I could take the phone and that they'd call when they had the glass for the repair. 3 days later they called, I took the the phone there, 40 minutes later it was brand new.
They charged $80 for the service.
mat9v said:
No case can protect you if your phone lands display down on uneven ground.....
Click to expand...
Click to collapse
Op's phone landed flat....
Thanks for the replies guys. Looks like not many have actually done this.
Think I'm going to give separating the glass a chance. If I mess up the digitizer I can always just order another one anyway
I've had a single line crack right across the screen for a couple of months now. Phone still works like there is no crack, and the cost of a repair (plus the chance of a botched repair) is too high to make me want to do it. Got a Galaxy Note 8 to replace it - but then its sim slot went faulty, so back to the Note 2 while that gets fixed under warranty.
My honest advice is to let a pro repair your screen. On my previous phone I tried to replace the glass. Then I tried to replace glass and didgitiser. I warched the tutorials. Bought all the right tools. In the end my phone was "lost" so I got a new one on my insurance.
Save your self time money and stress. Send it to a pro.
Sent from my GT-N7105 using Tapatalk 2
It ain't worth just replacing the glass, way too footery and likely to get dust/fingerprints between the display and the digitiser, if you can even get it separated without damaging the display.... I cracked the glass on mine, a Samsung service centre in the UK called Regenersis tried to rip me off and quoted for a new display + glass and a new main logic board, all to the tune of £300! There's absolutely nothing wrong with the main board and the phone works perfectly, they were just trying to make a quick buck or didn't want to do the work, figuring I was some n00b and would just say go-ahead.....
Wow for £300 you can buy another one and sell the cracked screen one on eBay
Sent from my GT-N7100 using xda app-developers app
My Note 2 also met an unfortunate fate of glass-floor impact. I went down the cheap route after a lot of research and paid £30 for a glass, tools and 2M tape kit. It did the job, but I find that after a day or two, especially in this heatwave we're having at present in the UK the screen does start to lift a bit and the responsiveness of the screen does drop considerably. Pressing the screen down brings it back to normal however.
Also the cheap route brings about what looks like moisture under the screen. (attached) It's actually just where the glass is touching the digitiser, and only occurs in the middle of the screen. I assume this is only because the repair tape is on the outside of the digitiser so has some wiggle room. It'd probably not exist, or lift, if a LOCA glue was used or an all over repair adhesive was applied to the entire glass. Downside to both of these is future repairs are just as tricky as the initial repair, with lots of headgun/hairdryer use. Also with the adhesive I heard that it's very hard to get on without imperfections. I guess it depends on how well you can repair tech and/or how flush with cash you are at the time.

[Q] Screen Replacement

Just got this phone 3 days ago, cat jumped up on the desk I had my phone on, directly onto the phone, and then jumped down, causing the phone to drop onto the carpet. The screen is cracked/shattered. Does anyone yet know how to replace the screen/where I can buy a replacement?
I am in the USA, so nobody around here will service it until at least May 18th when it is released in here...
Please help...I'm devastated....
that's unlucky
I'm going to receive this phone very soon, what you report isn't really good news,
isn't this phone supposed to be gorilla glass 3? and as a matter of fact resist a simple drop on carpet? very surprising....
mutonic said:
that's unlucky
I'm going to receive this phone very soon, what you report isn't really good news,
isn't this phone supposed to be gorilla glass 3? and as a matter of fact resist a simple drop on carpet? very surprising....
Click to expand...
Click to collapse
I don't have this phone right now but i have seen many asus users complaining about the screen...Their are many complaints regarding broken screen and Asus's fragile screen regardless of having gorilla glass 3
The shattered is around the very edge. I'm not quite sure if the shatter is due to the cat jumping on it and possibly a claw going into the screen, or if it was a result of the fall. Not sure. But yeah, supposedly GG3, but I'm not quite sure...
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have you tried ebay for screen replacement?
this is what i did with a previous phone I broke, unfortunately the replacement screen had a defect,
but with a maintenance/disassembly guide, this is probably what i would try..
mhp1995 said:
I don't have this phone right now but i have seen many asus users complaining about the screen...Their are many complaints regarding broken screen and Asus's fragile screen regardless of having gorilla glass 3
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bad news, for me it starts to make a lot of inconvenients for this phone:
fragile screen (?)
very big size (almost phablet)
poor camera quality (software issue?)
I'm also quite surprised there isn't more interest from dev given its X86 CPU, because this was one of the main reason I got it first (non-ARM device and possibilities for other OS's (FirefoxOS, UbuntuTouch)),
now I realise the only thing that could make me keeping it is dual sim...
thehritzinator said:
The shattered is around the very edge. I'm not quite sure if the shatter is due to the cat jumping on it and possibly a claw going into the screen, or if it was a result of the fall. Not sure. But yeah, supposedly GG3, but I'm not quite sure...
Click to expand...
Click to collapse
Most likely it is the fall. Regardless of having GG3 they still easily shatter by falling. Watch videos of dropping Samsung S1 to S6.. S6 did shattered even having GG4 equipped. I feel sorry on what happened on your new phone.. Im hoping you can get this serviced right away for replacement.
Wow, that's unlucky!
I dropped mine for the first time this weekend, onto a tiled patio floor from about waist height and it didn't break. I do have a cheap silicon cover on it though so that has probably paid for itself ten times over already.
Did you get the screen fixed? I dropped mine a couple of days back and the screen just shattered into pieces.:crying: I can still operate the touch screen, so I hope the digitizer and the LCD are still fine. I'm trying to figure out a way to get it fixed. I guess sending it to Asus Service center is the only option right now. I was wondering how much they will charge me for that. I'm in the US btw.
I have dropped mine 4 times , no damage so far. I have Asus' bumper case on it though .
Sent from my ASUS_Z00AD using Tapatalk
mutonic said:
have you tried ebay for screen replacement?
this is what i did with a previous phone I broke, unfortunately the replacement screen had a defect,
but with a maintenance/disassembly guide, this is probably what i would try..
bad news, for me it starts to make a lot of inconvenients for this phone:
fragile screen (?)
very big size (almost phablet)
poor camera quality (software issue?)
I'm also quite s.
Click to expand...
Click to collapse
The big size isn't a problem.Ergonomics is well,it stays well in hands.I wear quite skinny jeans and i can put it in pockets easily.Instead the fragile screen and the camera quality are very big problems :/
Even gorilla glass can crack from small height falls if the angle is right (or should i say wrong)..
Zenfone 2 does not have a magnesium alloy mid housing / mid frame like nexus 5 , lg g3 etc. The only "metal" thing inside is the LCD pannel cover, everything else is just cheap plastic. And we all know that plastic bends and glass shatters.
Gorilla glass 3 is strengthened and scratch-resistant, but it is by no means shatter-proof. If you drop a phone and you are unlucky with the angle of impact as it hits the ground then it will probably crack the glass. Bigger screens increase the likelihood of shattering. Gorilla glass 4 is supposed to give more shatter protection, but drop tests seem to suggest it still is not that effective.
Hi, I know this is kind of an old thread, but I don't want to make a new thread to ask a simple question about your phone. After you cracked it, was the touchscreen still responding or did it have problems like the OnePlus One and the LG G3 where the screen stopped responding? I'm considering getting this phone but I would rather know first.
smartgid said:
Hi, I know this is kind of an old thread, but I don't want to make a new thread to ask a simple question about your phone. After you cracked it, was the touchscreen still responding or did it have problems like the OnePlus One and the LG G3 where the screen stopped responding? I'm considering getting this phone but I would rather know first.
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Hi smartgid, i have shattered my screen too, have spare one standing, but for now my phone works great. No problems with responsiveness.
Pics below:
My daughter shattered her screen (zenfone 5 though, not 2) and it still responds as normal.

Scratched or Broken screen yet?

I usually like to apply a glass screen protector, however, the choices currently seem to be problematic or just too expensive.
I was wondering who here has actually (God Forbid) scratched or broken their Pixel 2 XL screen?
Maybe a short description and cause would be of interest.
Please no screen protector recommendations, theirs already a thread for that.
I will say that while building my shed the other day, I put my phone about 7 feet in the air on a ledge in the shed. While hammering on the other side of the shed, the phone fell from 7 feet and not a scratch or dent on it. I did have a Spigen thin fit case on it but I was still expecting it to have scratches from falling on the cement.
Krusej23 said:
I will say that while building my shed the other day, I put my phone about 7 feet in the air on a ledge in the shed. While hammering on the other side of the shed, the phone fell from 7 feet and not a scratch or dent on it. I did have a Spigen thin fit case on it but I was still expecting it to have scratches from falling on the cement.
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LOL... I hate it when one tries to be safe and it turns into a disaster.
Yes, a case is a must especially for the money spent on this device.
kdkinc said:
LOL... I hate it when one tries to be safe and it turns into a disaster.
Yes, a case is a must especially for the money spent on this device.
Click to expand...
Click to collapse
After it fell, I thought why the heck did I put my phone up there. Of course that thought didn't come to me until after it fell.
I have a big scratch
Joined xda to contribute..
My Pixel 2XL came on October 19th and I fired it up right away (of course).
My phone screens are usually scratch free for at least 6 months, but in the past I usually bought cheaper phones (I came from the $400 Moto X Pure) and was pretty rough with them. Drops all the time, putting in my pocket with other stuff, throwing it in my backpack with my keys.. etc.
However since this phone was so expensive (128GB XL2) I have BABIED it. It hasn't been dropped, I haven't put it in my backpack once, if I put it in my pocket I make sure nothing else is in the pocket.
BUT somehow I have a small scuff above the bottom speaker and a HUGE curved scratch (probably 3.5 inches) curving from the right edge around the bottom of the volume rocker all the way to above the back button at the bottom of the screen. It's been there almost 2 weeks now. I have absolutely no idea how it happened, as I was being extremely cautious.
It hasn't affected the usability of the phone, but it makes me sad to see my pretty, expensive, new phone sitting there with such an ugly scratch. :crying:
Tesia819 said:
Joined xda to contribute..
My Pixel 2XL came on October 19th and I fired it up right away (of course).
My phone screens are usually scratch free for at least 6 months, but in the past I usually bought cheaper phones (I came from the $400 Moto X Pure) and was pretty rough with them. Drops all the time, putting in my pocket with other stuff, throwing it in my backpack with my keys.. etc.
However since this phone was so expensive (128GB XL2) I have BABIED it. It hasn't been dropped, I haven't put it in my backpack once, if I put it in my pocket I make sure nothing else is in the pocket.
BUT somehow I have a small scuff above the bottom speaker and a HUGE curved scratch (probably 3.5 inches) curving from the right edge around the bottom of the volume rocker all the way to above the back button at the bottom of the screen. It's been there almost 2 weeks now. I have absolutely no idea how it happened, as I was being extremely cautious.
It hasn't affected the usability of the phone, but it makes me sad to see my pretty, expensive, new phone sitting there with such an ugly scratch. :crying:
Click to expand...
Click to collapse
I've always used a case because of those mystery scratches. Also, I'm always thinking of resale value so when I put it up on Swappa I recoup some of the cost.
I realize some folks like to fly naked but this geezer doesn't want to scare off the wildlife.
I just received my Pixel 2 XL last saturday with the Google Fabric case. It has not been dropped. It only goes to my jeans pocket. On my second day with it I have noticed a huge scratch on my screen on the right side almost from top to bottom. ? It's not deep, but its there and noticeable when the screen is off. I had the regular Pixel 2 for about two weeks and the screen is mint. I thinks glass quality is different between these. I'll have to live with it ?.
I don't care how resilient these screens are. After the diamond on my wife's engagement band put a very nasty scratch into the screen of my Galaxy S8, I will always use a screen protector from here on out.
My 2 XL has had a full coverage tempered glass protector installed immediately after pulling the phone from the box. I will be taking no chances this time around.
I ordered my 2 XL 128 black and white on Nov 10, got it delivered Nov 11. Half way through the day we had some visitors. I set the new phone on top of my Surface Pro laptop which was on top of the kitchen counter. Surface Pro laptops have that weird hinge that makes the lid close at a very slight slope - not horizontal.
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So, about 15 min after I left my phone on top of the Surface Pro, I hear loud "splat"! The phone slid off of the laptop and fell on the tile floor face down, cracking the screen from bottom left corner. Apparently, I placed the phone screen down and the glass is so smooth, it just slipped off of the laptop. There were no incoming phone calls, messages, or other vibration - the phone was not even activated yet.
Smooth criminal!
I got the claim started with Asurion the next day but since Pixel 2 is so new, they did not have any refurbished phones and sent me a brand new one.
I never use screen protectors or cases and, over time, obviously, phones and screens acquire some ... wear and tear scars. I'm Ok with that. But this Pixel 2 XL is something else - only one day after I got the replacement, there is huge deep scratch on the screen. The scratch happened over a weekend - I was in my pj all day, my place doesn't have sand or sand paper, I wasnt tossing the phone around. I really was "babying" this phone. I just dont know how this scratch could've happened. Not impressed with this Grilla 5, not at all.

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