Iam no longer able to install any software from market place and get the following message. "Can't get this information at the moment.Please try later.
What &why is this message about ?Please help.
Thanks
did you soft reset? Also, how long as this been happening?
I have reset(from about menus)two days ago. I have installed some softwares yesterday but sincetoday morning Iam continuously this message.
emesen said:
I have reset(from about menus)two days ago. I have installed some softwares yesterday but sincetoday morning Iam continuously this message.
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Click to collapse
maybe marketplace is acting up.
You need to be logged in to windows live on phone and computer i believe.
I've seen that message occasionally. Generally power cycling the phone solves it.
rob_p said:
I've seen that message occasionally. Generally power cycling the phone solves it.
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it's hasn't worked for me, i have reset my phone 3 times so far with countless power down cycles.
I have a sr with ms to see what's going on. I can download free apps but not paid apps, music, games etc.
waiting to hear from MS, lets see what happens.
I get this error from time to time when my Omnia switches from 3G to WiFi (and vice versa) A power cycle seems to be the only way to fix it.
same problem????????????
Have you enable cookies via settings? Try to uncheck that box, restart your phone and check it again.
May be also operator/network problem.
Very common thing indeed.
Check the regional settings on the device, on the computer with the Zune software and in your live account. If they are not the same you get this error message. I had the same problem and I was able to solve it due to the change of this settings.
I hope it will work for you too
i got this problem too! nothing you guys said has worked any other ideas?
Same problem here, looks like there is something going on with market.
Seems to be working now! i uninstalled some apps but could have been that it just decided to start working
that seems to be the fix. it was happening when the phone was trying to update the trial versions of apps. the only way to fix the problem is to delete the free trials... but that was a like a week ago n i havent ran into the problem again
Read in MS support forum there was some sever adjustment.
Related
Is anyone else having this issue yet? I have asked this on the rom development page and it seems that I may be the only one experincing this.
I have NRG's 10\28 rom loaded and I have removed many of my installed programs and I can not get the Office programs to load quickly. I have Nrg's rom 10\17 or so loaded on my wife's phone but hers doesnt seem to be doing this.
I am suspecting that it is something that I am installing that is doing this but I am not sure.
I have even downloaded the office 2010 beta today and it stil does it.
It does stop doing it for about a half a day if I reboot many times till it behaves, but then after about a half a day, it is back to taking more than 60 seconds to open word or excell, then about 20 ot 25 seconds to close it.
Any ideas??
Thank you all for looking at this.
Jeff
Takes no more than a few seconds max on my Tilt 2, I don't know man.
Same porb here, i dont think its a ROM issue as it did the same thing on most of the roms i flash. i just thought i was a WM thingi, and the worst part is it takes near 10 sec to open a NEW word doc..
ahmadashar said:
Same porb here, i dont think its a ROM issue as it did the same thing on most of the roms i flash. i just thought i was a WM thingi, and the worst part is it takes near 10 sec to open a NEW word doc..
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Click to collapse
Finally, someone else is also having this issue.
I have a slightly older version of the Energy rom on my wife's phone and hers is always fast to open.
I have been uninstalling programs one by one to see if one of them is affecting it.
What I have found is that as I install a couple, it will start working good, then a a few hours later, it goes to 1 min to open again.
And I am not even opening a file, just click on the excell icon, so that eliminates the bad file thing.
I will let you know what I find.
So do you have many apps installed? I have a lot, to many to mention here at this time, but if you only have a few, please list them and I will see if there are any in common between us.
Thanks,
Jeff
I had this problem on my AT&T Tilt 1 a long time ago. I was able to isolate the cause of the problem to sending/receiving Email over mobile data (wouldn't happen if the update was via wifi). Unfortunately the only thing that solved my problem was a hard reset .
brad_wp said:
I had this problem on my AT&T Tilt 1 a long time ago. I was able to isolate the cause of the problem to sending/receiving Email over mobile data (wouldn't happen if the update was via wifi). Unfortunately the only thing that solved my problem was a hard reset .
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Click to collapse
interesting you mentioned wifi, i just observed today that it does not take a long time to open when i am on wifi, then i switched to no wifi, and it was taking lont time to open excel.
turned wifi back on and sure enough, excell opened quickly.
i then turnrd off my wifi network plugin, (disabled my map network drive) and now it seems to be opening excell just fine reguardless of wifi or not.
i will continue to test this ane report back.
innovator8 said:
interesting you mentioned wifi, i just observed today that it does not take a long time to open when i am on wifi, then i switched to no wifi, and it was taking lont time to open excel.
turned wifi back on and sure enough, excell opened quickly.
i then turnrd off my wifi network plugin, (disabled my map network drive) and now it seems to be opening excell just fine reguardless of wifi or not.
i will continue to test this ane report back.
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Click to collapse
Office Mobile looks for any files of the appropriate type (e.g., *.doc files for Word) on your device to open prior to loading. Before reading this last comment I was going to suggest removing your storage card, but if you have network drives mapped it's probably attempting to reach those while loading but timing out if they're not available.
Toleraen said:
Office Mobile looks for any files of the appropriate type (e.g., *.doc files for Word) on your device to open prior to loading. Before reading this last comment I was going to suggest removing your storage card, but if you have network drives mapped it's probably attempting to reach those while loading but timing out if they're not available.
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Click to collapse
So as long as I dont have my "enable Network Folder" clicked on the HTC's Network Plugin, it all works good. As soon as I click that, and enable the network folder, then it takes forever to open office unless I have the wifi turned on.
Man I have been fighting this for months, not sure if it was a rom thing or something that I was intalling.
I hope that others who have this issue can find this post and fix thier stuff too.
Here some searchable key words, pleae add if I am missing:
Office Microsoft Excell Word forever long time
First time I've had issues with it. It will let me get to the point where I select try or buy but then when I go to verify it just continuously loads. I tried afterwards on the PC and it just says none of the above items are available for purchase. This was initially found on the moron test but I am having the same issue occur with all apps.
I had that happen about a week ago on the weekend. Come Monday, the market started working again.
MartyLK said:
I had that happen about a week ago on the weekend. Come Monday, the market started working again.
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quite lame... I can't even update my apps...
z33dev33l said:
quite lame... I can't even update my apps...
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Click to collapse
Neither could I. And some of the apps were paid apps that needed updating. It was quite annoying. But I was glad to see it working again come that Monday, without the need to do a hard reset.
yup, having that issue here too, i think it's tied to either your account, or your location... not quite sure why tho...
I have had issue with market place a couple of times. Mostly the update won't succeed and I'll need to delete the app then install it again.
Having the same problem here to. Can't update or download apps (sweden).
I'm having the same problem on the phone and trying to install from the Zune PC marketplace.
Me too
yes, same in Dalian China from 19th Mar.
I tried to install apps from Zune on my PC but got error "None of the selected items is available for purchase". Anyway it worked well before. And then I tried to install using marketplace on my Focus but got another error "Can't get this info right now. Check back in a little while."
Some Chinese uses got same error, but some can still download/install apps from marketplace. So it's very strange issue. Is it related to my live id?
Anyone can help on this? I only found US ZUNE support number but I cannot dial.
xuegaoche said:
yes, same in Dalian China from 19th Mar.
I tried to install apps from Zune on my PC but got error "None of the selected items is available for purchase". Anyway it worked well before. And then I tried to install using marketplace on my Focus but got another error "Can't get this info right now. Check back in a little while."
Some Chinese uses got same error, but some can still download/install apps from marketplace. So it's very strange issue. Is it related to my live id?
Anyone can help on this? I only found US ZUNE support number but I cannot dial.
Click to expand...
Click to collapse
Just wait a day. Monday will bring it back to normal. It effects users at different times. MS might be doing some kind of tuning to the market to help refine it. At least that's what I rationalize it to be.
It's working this morning, I was able to download a few free apps and buy some songs without any issues.
I still have the Problem, and also never got that pre-nodo update... Truly sucks...
Sent from my OMNIA7 using Board Express
Hi Guys when i try to download any app thru marketplace, i get "windows live id service unavailable" error pop up. i've seen somewhere that the only choice is to reset the phone, but i've too many things inside n i'm too lazy to backup... anyway to sort this w/o hard-reset the phone??
darren486 said:
Hi Guys when i try to download any app thru marketplace, i get "windows live id service unavailable" error pop up. i've seen somewhere that the only choice is to reset the phone, but i've too many things inside n i'm too lazy to backup... anyway to sort this w/o hard-reset the phone??
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Click to collapse
The service is probably down for maintenance or...for a problem. This does occurs occassionally with any service...and should be back up by the time you read this.
Gosh, I hope you don't take this as proof that Microsoft is abandoning the Lumia 900 and Nokia in general.
actually the problem presisted for 2days, but once i hard reset the phone yesterday, everything goes back to normal, this is actually the 2 time i've done this with the phone... abit frustrating, but still, i like the phone for the design
darren486 said:
actually the problem presisted for 2days, but once i hard reset the phone yesterday, everything goes back to normal, this is actually the 2 time i've done this with the phone... abit frustrating, but still, i like the phone for the design
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Click to collapse
that is interesting. That should not happen at all. Unless you're logging in , or attempting to log in with a different id, marketplace should use your core login. If you remember, if this happens again, let me know. I have some contacts in WP support at ms.
thanks! will inform you if i have any issue again, but luckily, no issue till now after the reset
Hi,
Its weird that there's no thread and nobody mentioned the market place issue on wp7 for few days ago i wasn't able to download anything now Microsoft have this app. (Refresh marketplace) to solve this issue but it didn't i have followed the step by step guide and it didn't help. now i have done a hard reset to my phone of curse i lost everything now i have installed the refresh marketplace app. again and still nothing .....any ideas guys on this issue?
thanks
I am also facing this trouble for more then a week.......
Searched a lot for solution but in vain......
If anyone had any solution please suggest us too.............
hmm, I had issues a while back but they are not related, I did however get that refresh marketplace app pop up, on my first attempt at installing it my original problem prevented it installing, that's kind of irrelevant though, after I fixed my issue the refresh app appeared once again BUT has since vanished without me installing it.
I wonder if this is an app that 7.8 needs and isn't quite ready for 7.5 or something like that.
I now have the same issue after reactivating my HTC Mozart after some time of not using it. I installed the "Refresh Marketplace" app but marketplace still doesn't work. Right now I'm trying the last hint before hard resetting: Restart, activate data connection and power plug the device for at least 24 hours while keeping the marketplace app open.
hmmm Strange. can it have something with the Windows Live ID problems that was before. some of the Windows Live IDs have also had some errors a while ago. Microsoft has a bunch of stuff to do now with WP 8 and WP 7.8 preparing. i think this is only a little bug which will go away in few days or weeks. but weeks is sometimes to long, i now.
toolsche said:
I now have the same issue after reactivating my HTC Mozart after some time of not using it. I installed the "Refresh Marketplace" app but marketplace still doesn't work. Right now I'm trying the last hint before hard resetting: Restart, activate data connection and power plug the device for at least 24 hours while keeping the marketplace app open.
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Click to collapse
Hi toolsche, did it solved your problem after resetting???
Was playing around with OSBuilder and the 8858 dumps and kept having what sounds like the same issue with every rom I created. Being a noob I figured I was including an unnecessary package or missing a package somewhere. Tried everything including the refresh marketplace app and changing live i.d. What was strange was the "icons" for the apps looked newer or at least different. Wish now I had taken a screenshot.
On my Omnia 7, it was solved with a hard reset.
Hardreseting is actually heart breaking......
Wish if some senior/serious member can suggest workaround....
I know many user are facing same problem....
NMBNMB said:
Hardreseting is actually heart breaking......
Wish if some senior/serious member can suggest workaround....
I know many user are facing same problem....
Click to expand...
Click to collapse
Just an update
My marketplace today started working on its on, without me hard resting or anything......
Simply just like that.....
http://forum.xda-developers.com/showthread.php?t=2026955
Unfortunately I had to hard reset my Omnia W to get Marketplace working again.
Hey guys, I've been searching for problems first before posting but I've yet to find a thread that actually fixes this specific problem. It's a little different than the other threads I've seen. Basically my phone can connect to my interwebs and I can browse webpages on dolphin browser but I can't connect to the play store. I've tried going to the play store on my desktop and trying to download apps to my phone that way but they never start downloading on my phone. I've tried resetting my router, multiple times yet it only worked once and hasn't worked any other trys after that. I've also tried dialing multiple " *# " numbers, some don't even connect and *#0011#* gave me an error about my connectiong and an invalid MMI. My router is secured through a WPA-key. Another thing that just recently started up was that snapchat would give me an error when I open it saying it has stopped working. Unrelated perhaps but maybe not.
I've been able to connect to other routers at other houses and my school, sometimes they work and sometimes they don't. I've noticed that when the wifi signal icon turns blue then everything will work. When it's grey, it's a complete toss up on whether it'll work or not.
I'm running Cyanogen Mod 10.2-20130925
I can't post pics because i'm too new... only created this to get a solution
rlstric1 said:
Hey guys, I've been searching for problems first before posting but I've yet to find a thread that actually fixes this specific problem. It's a little different than the other threads I've seen. Basically my phone can connect to my interwebs and I can browse webpages on dolphin browser but I can't connect to the play store. I've tried going to the play store on my desktop and trying to download apps to my phone that way but they never start downloading on my phone. I've tried resetting my router, multiple times yet it only worked once and hasn't worked any other trys after that. I've also tried dialing multiple " *# " numbers, some don't even connect and *#0011#* gave me an error about my connectiong and an invalid MMI. My router is secured through a WPA-key. Another thing that just recently started up was that snapchat would give me an error when I open it saying it has stopped working. Unrelated perhaps but maybe not.
I've been able to connect to other routers at other houses and my school, sometimes they work and sometimes they don't. I've noticed that when the wifi signal icon turns blue then everything will work. When it's grey, it's a complete toss up on whether it'll work or not.
I'm running Cyanogen Mod 10.2-20130925
I can't post pics because i'm too new... only created this to get a solution
Click to expand...
Click to collapse
If you did a factory reset when you upgraded to 10.2, then there isn't much you can do. If you have not done that, do it.
Aerowinder said:
If you did a factory reset when you upgraded to 10.2, then there isn't much you can do. If you have not done that, do it.
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Click to collapse
No, I haven't factory reseted it. I'm trying to avoid any factory resets to lose my information but right about now I'd try anything. Do you have an up to date guide on flashing ROMs and keeping my contacts?
rlstric1 said:
No, I haven't factory reseted it. I'm trying to avoid any factory resets to lose my information but right about now I'd try anything. Do you have an up to date guide on flashing ROMs and keeping my contacts?
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Click to collapse
Contacts are synced to your Google account. But you can export them from the contacts app just to be safe.
You can back up user app data with one of the billion back up apps on the market. Only user apps though, never system apps.
This way, you will only need to redo the system settings. Factory reset will make you lose 20-30 minutes if you're slow.