Related
It started yesterday and I don't know why. Go to check my weather, hit update and after about 10 seconds I get a bubble telling me that an unknown connection error ocurred and to try again later. I can make phone calls, send and receive texts, but can't check my weather. If I soft reset it works fine. Today, go to check my weather again and same problem. Been making phone calls and texting all morning without issue. Soft reset and again it works fine. Obviously, something is going wrong with my data connection over time, but what could cause it to just shut down completely requiring a soft reset to fix?
More weirdness. I tried manually turning on my data connection in the Connection Manager and as quickly as I turn it on it turns itself off. WTF! I haven't done/added anything to the phone in a week. Is this something on AT$T's end, could they be blocking me from using data for some reason?
About 2 weeks ago I did some regedit to have the data connection turn off automatically after 5 mins of non-use. It was working fine after that and anytime it needed a data connection it would make it. I don't remember where the setting was to change it back, but I doubt this is the problem because this issue just started yesterday.
I'm on AT&T also, on the new leaked ROM, and I have exactly the same issue. It started about 2-3 weeks ago, and I noticed the connection drops overnight (during the day I have no problems), and it'll only come back after restart or reset. I think it's AT&T's network...
Miami_Son said:
Is this something on AT$T's end, could they be blocking me from using data for some reason?.
Click to expand...
Click to collapse
Maybe they work on improving their towers and network lol
T-Mobile does that also.
i get a Could not coonect bubble,and have to manualy enable my data conection.If you guys are Tethering our providers automaticly drop our priority level...Unlimited my ass,they tried to cap me at Edge speed and all i had to do was disable/enable the data conection to blast 3g...
I found the problem, but I still don't know what caused it. I'm leaning towards something done on AT$T's end. I have always had my phone configured to use the AT$T ISP in network properties. Apparently, it no longer likes this setting. Switched back to MediaNet and all is working just fine. Problem is that when I first got the phone I did speed tests using both settings and AT$T ISP was faster, so that's why I set it that way. I can't test it now because it won't stay connected with that setting. Can AT$T block users from a particular connection? I don't tether and the most data I've ever used was 280mb last month. Hardly a reason to block me.
I'm not thethering either, my usage is roughly 600 MB/mo and my network is already set to MediaNet. This problem started recently, didn't have it before.
Looks like it is something going on with AT$T. A number of my friends from different states have reported issues over the past 2 weeks with several having severe connection issues the past few days. These are people on varying devices including iPhones, Blackberrys and smartphones. I hope it is due to AT$T finally upgrading their network and not overload from all the new iPhone users and abusive tetherers.
I've had Background Data set on restricted on a number of apps for several months with no problem. Specifically, Play Store and a few others. Recently, I've started getting error messages when trying to launch Play Store saying that Background Data needs to be enabled. This is even when I'm on both strong network and wifi signals (and also set on network preferred). All of this is intermittent and if I re-enable background data it might - or it might not - connect. Until I reboot.
Also, (and this has nothing to do with background data restriction) when I'm in an area with strong network coverage, if I try to launch a web browser, it will often pop up with a bunch of ISP icons ( ATT, Comcast, etc.) saying that I need a wifi connection. This is outside with no neaby wifi and a strong network signal. And - my wife is standing right next to me with the same phone and none of these issues.
Phone is not rooted and no weird apps.
No problems with voice or text
Did a hard reset. Spent Waaay too many hours on the phone with Tmob. Got a new sim card.
Tmob agreed to send me a replacement but it's on like a twelve day back order.
Anyone have any ideas on what's going on with this phone? - Thanks
Anyone? Please?
HD Case said:
I've had Background Data set on restricted on a number of apps for several months with no problem. Specifically, Play Store and a few others. Recently, I've started getting error messages when trying to launch Play Store saying that Background Data needs to be enabled. This is even when I'm on both strong network and wifi signals (and also set on network preferred). All of this is intermittent and if I re-enable background data it might - or it might not - connect. Until I reboot.
Also, (and this has nothing to do with background data restriction) when I'm in an area with strong network coverage, if I try to launch a web browser, it will often pop up with a bunch of ISP icons ( ATT, Comcast, etc.) saying that I need a wifi connection. This is outside with no neaby wifi and a strong network signal. And - my wife is standing right next to me with the same phone and none of these issues.
Phone is not rooted and no weird apps.
No problems with voice or text
Did a hard reset. Spent Waaay too many hours on the phone with Tmob. Got a new sim card.
Tmob agreed to send me a replacement but it's on like a twelve day back order.
Anyone have any ideas on what's going on with this phone? - Thanks
Click to expand...
Click to collapse
Messaging service seems to be an issue for me on Tmo.
Both my wife and I have pixel 3's, I have the XL and she has the regular. Both were preordered and delivered at the same time, and we are both on AT&T. Since the beginning we have experienced random issues such as the phone dropping mobile data completely even though the signal shows LTE , and having to cycle airplane mode off and then on again to get data back. The other issue is that we both experienced call issues where our end would drop and we could not hear the other party, but they could hear us fine.
I think I may have traced these issues to WiFi causing the problems. When the data drops, I notice that my wifi is on and occurs when I am not connected to wifi (such as an unidentified network) and on LTE, or when I leave a connected WiFi area (like my house) and keep wifi on. We would have to cycle airplane mode to fix this.
For the calls, I had a call drop yesterday and when I looked at the notification bar it showed connected to wifi. I immediately turned off wifi and the call came right back. I thought this was an AT&T wifi calling issue, so I turned off wifi calling. Today, I was at the post office and had to make a call. Soon after connecting, the call dropped. I checked wifi and it showed unidentified network (not connected), so I turned off wifi. The call immediately came back.
So now, wifi is completely useless to my wife and I. Assuming I don't experience any more dropped data or calls, I cant use wifi to ensure good call quality and constant data.
Anyone else experience this? Could this be an RMA issue? Seems weird that it is happening to both phones. Is there a setting we should turn off that could be causing this?
i have a similar problem where if i am on wifi, when i get off wifi my lte or h+ will show bars but have a small x in the bars. i have to cycle airplane mode to get data back after i switch wifi off. i may just make a tasker task to do this.
i had a call from an s9 yesterday where i could hear them but they couldnt hear me. i think i was on wifi. we tried 2-3 times but he couldnt hear me. when i switched to my google voice phone number and called him, he was able to hear me fine.
there is another thread around here about similar issues. i might try to get a new sim card since this one is almost 9 years old.
dipstik said:
i have a similar problem where if i am on wifi, when i get off wifi my lte or h+ will show bars but have a small x in the bars. i have to cycle airplane mode to get data back after i switch wifi off. i may just make a tasker task to do this.
i had a call from an s9 yesterday where i could hear them but they couldnt hear me. i think i was on wifi. we tried 2-3 times but he couldnt hear me. when i switched to my google voice phone number and called him, he was able to hear me fine.
there is another thread around here about similar issues. i might try to get a new sim card since this one is almost 9 years old.
Click to expand...
Click to collapse
I may have started that original thread a while ago, but since it was more focused on the data drop thing I created a new thread to help narrow the conversation towards the wifi issue. I went to ATT when I first had the data drop issue and got a brand new sim so it is definitely not that.
**EDIT**
Forgot the random outgoing call issue.
Since getting my OP8P, it doesn't seem like any of the radio issues have really been satisfactorily addressed. I'm not sure if there is anything that can be done on our end to fix them, but I figured I'd create a thread to track them, and fix them if possible.
Please include your carrier, or any other differentiating factors:
MMS issues (T-Mobile): MMS messages do not come in reliably or at all with wifi enabled. SMS and RCS messages are not affected.
Fix: (Workaround) Disable VoWifi, which doesn't seem to work on as many APs as the OP7P and prior did. If that doesn't work, turn off wifi altogether to allow messages to send/receive.
--------------------------------------------------------
Wifi calling issues (T-Mobile): Wifi calling will not stay activated. Icon appears for about 30 seconds after turning on wifi. Also seems to be affecting MMS messages not sending/receiving when connected to WiFi, and potentially outgoing calls not going through reliably.
Fix: (Workaround) Possibly affected by APs that allow TKIP encryption method. Reports of only allowing AES/CMAK helping. TKIP has known vulnerabilities, but older devices may still require it be enabled.
--------------------------------------------------------
Wifi connection issues: Wifi seems to go dead 1-3 times a day. Wireless still shows a strong connection, but no data actually passes (SMS still works).
Fix: (Workaround) toggle wifi
--------------------------------------------------------
Poor 5G performance (T-Mobile): While this could be a T-Mobile issue, as they seem to have turned on 5G over most of our area using UHF bands (300mhz to 3ghz), performance is pretty choppy. Uploads seem to be more negatively affected, with speeds less than 1mbps at times. Download speeds can be up to LTE speeds, but often are not, and are almost always jumpy and not smooth during speed tests.
Potential fix: Disable 5G under: SIM & network settings > Preferred network type
--------------------------------------------------------
Occasion outbound call issue: Sometimes making an outgoing call takes 2 or 3 tries. I can't remember the error, off the top of my head, but it's something like "service not available".
--------------------------------------------------------
Can ONLY receive MMS on WiFi calling not on mobile data, SMS not affected. (details here)
Fix: use 3rd party SMS app, revoke all permissions from stock app, disable stock app
Flapjack said:
Since getting my OP8P, it doesn't seem like any of the radio issues have really been satisfactorily addressed. I'm not sure if there is anything that can be done on our end to fix them, but I figured I'd create a thread to track them, and fix them if possible.
Please include your carrier, or any other differentiating factors:
MMS issues (T-Mobile): MMS messages do not come in reliably or at all with wifi enabled. SMS and RCS messages are not affected.
Fix: (Workaround) Turn off wifi. Not really feasible, though... especially those not on unlimited data plans.
--------------------------------------------------------
Wifi calling issues (T-Mobile): Wifi calling will not stay activated. Icon appears for about 30 seconds after turning on wifi.
Fix: (Workaround) Possibly affected by APs that allow TKIP encryption method. Reports of only allowing AES/CMAK helping. TKIP has known vulnerabilities, but older devices may still require it be enabled.
--------------------------------------------------------
Wifi connection issues: Wifi seems to go dead 1-3 times a day. Wireless still shows a strong connection, but no data actually passes (SMS still works).
Fix: (Workaround) toggle wifi
--------------------------------------------------------
Poor 5G performance (T-Mobile): While this could be a T-Mobile issue, as they seem to have turned on 5G over most of our area using UHF bands (300mhz to 3ghz), performance is pretty choppy. Uploads seem to be more negatively affected, with speeds less than 1mbps at times. Download speeds can be up to LTE speeds, but often are not, and are almost always jumpy and not smooth during speed tests.
Fix: None, unless there's a way to disable 5G for now (if that would even help).
Click to expand...
Click to collapse
You can disable 5G in the SIM and Network settings ??*
With my old phone if I disable wifi it connects to Lte instantly and I can start surfing. With my 1+ now if I disable wifi it takes about 10sec until there's Lte but I can't start surfing. I have to switch from Lte to 2g and back to get it working. Same Sim in both phones
XD-MOD2-9MM said:
You can disable 5G in the SIM and Network settings ??*
Click to expand...
Click to collapse
Good grief. I have no idea how I missed that. Thanks! I'll test and update the thread if LTE performance seems better than 5G. This very well could be a T-Mobile thing, since they just recently turned it on in my area.
Flatric said:
With my old phone if I disable wifi it connects to Lte instantly and I can start surfing. With my 1+ now if I disable wifi it takes about 10sec until there's Lte but I can't start surfing. I have to switch from Lte to 2g and back to get it working. Same Sim in both phones
Click to expand...
Click to collapse
I have noticed the exact same thing. I'm not sure why it takes so long... especially with dual-channel network acceleration enabled (and the fact that VoLTE is established before I shut wifi off).
Flapjack said:
**EDIT**
Forgot the random outgoing call issue.
Since getting my OP8P, it doesn't seem like any of the radio issues have really been satisfactorily addressed. I'm not sure if there is anything that can be done on our end to fix them, but I figured I'd create a thread to track them, and fix them if possible.
Please include your carrier, or any other differentiating factors:
MMS issues (T-Mobile): MMS messages do not come in reliably or at all with wifi enabled. SMS and RCS messages are not affected.
Fix: (Workaround) Turn off wifi. Not really feasible, though... especially those not on unlimited data plans.
--------------------------------------------------------
Wifi calling issues (T-Mobile): Wifi calling will not stay activated. Icon appears for about 30 seconds after turning on wifi.
Fix: (Workaround) Possibly affected by APs that allow TKIP encryption method. Reports of only allowing AES/CMAK helping. TKIP has known vulnerabilities, but older devices may still require it be enabled.
--------------------------------------------------------
Wifi connection issues: Wifi seems to go dead 1-3 times a day. Wireless still shows a strong connection, but no data actually passes (SMS still works).
Fix: (Workaround) toggle wifi
--------------------------------------------------------
Poor 5G performance (T-Mobile): While this could be a T-Mobile issue, as they seem to have turned on 5G over most of our area using UHF bands (300mhz to 3ghz), performance is pretty choppy. Uploads seem to be more negatively affected, with speeds less than 1mbps at times. Download speeds can be up to LTE speeds, but often are not, and are almost always jumpy and not smooth during speed tests.
Fix: None, unless there's a way to disable 5G for now (if that would even help).
--------------------------------------------------------
Occasion outbound call issue: Sometimes making an outgoing call takes 2 or 3 tries. I can't remember the error, off the top of my head, but it's something like "service not available".
Click to expand...
Click to collapse
My wife and I have similar problems with mobile data and wifi both occasionally showing strong signals but requiring a toggle off and back on before data passage resumes. Both OP8P and OP8. Verizon for carrier.
Well, I guess it's good to know it's happening on Verizon too?
Seriously, this needs to be fixed. If it was just one carrier, I could see it getting out the door. But more than one (very different kinds) of carriers is pretty ridiculous.
Issue: can ONLY receive MMS on WiFi calling not on mobile data, SMS not effected.
More details in my thread here: https://forum.xda-developers.com/oneplus-8-pro/help/receive-mms-wifi-calling-tmobile-t4088673
Fix: use 3rd party SMS app, revoke all permissions from stock app, disable stock app
Updated OP.
I've found that disabling Voice over Wifi altogether seems to help with the MMS while on wifi issues. I still get a few that don't go through and have to shut off wifi altogether, but it's much... much better.
I'm wondering if this is also connected to my outgoing call issues. I'll be testing that also.
**EDIT**
While I still think disabling VoWiFi helps, it is still very much a crapshoot whether or not an MMS message will send or receive. Between this and the dual sim issues, I may need to see if OP will let me return this.
No idea if it's related but in comparison to EE, three is absolutely crap. Truly a horrific network, 50% of the coverage and 59% of the speed.
Have noticed that the phone aggressively tries to hand over to WiFi even when I'm not connected.
Removing 5G from the equation helps a lot, least in my instance.
dladz said:
No idea if it's related but in comparison to EE, three is absolutely crap. Truly a horrific network, 50% of the coverage and 59% of the speed.
Have noticed that the phone aggressively tries to hand over to WiFi even when I'm not connected.
Removing 5G from the equation helps a lot, least in my instance.
Click to expand...
Click to collapse
Curious, how are you seeing it's trying to hand over to wifi?
I'm so upset over this stuff. It would be more tolerable if OP had some sort of official status on some of these issues. Ignoring them won't make them go away.
Flapjack said:
Curious, how are you seeing it's trying to hand over to wifi?
I'm so upset over this stuff. It would be more tolerable if OP had some sort of official status on some of these issues. Ignoring them won't make them go away.
Click to expand...
Click to collapse
So it looks for WiFi constantly, also tries to switch between networks. You can disable it
dladz said:
So it looks for WiFi constantly, also tries to switch between networks. You can disable it
Click to expand...
Click to collapse
Are you talking about the "Scanning always available" setting? I already have that disabled. I seem to be ok with 5G lately. Pretty sure the bad upload speeds are just due to T-Mobile working out the bugs.
Flapjack said:
Are you talking about the "Scanning always available" setting? I already have that disabled. I seem to be ok with 5G lately. Pretty sure the bad upload speeds are just due to T-Mobile working out the bugs.
Click to expand...
Click to collapse
Then you're fine. Don't worry about it.
I thought I'd chime in a bit with T-Mobile 5G. Minus specialized cities featuring higher frequency 5G, T-Mobile nationwide works off of the 600Mhz band, AND REQUIRES the 1900Mhz or 2100Mhz 4G LTE band to properly function at this time. So if you experience poor 4G 1900 and 2100 frequency in your area, but strong 5G, it won't work well for you, and you are better off doing 4G LTE 600mhz instead.
Call your local rep and confirm the strength for those two frequencies for you. Just thought I'd chime in about the poor 5G performance nationwide for T-Mobile for some. Nothing to do with the phone exactly.
My OnePlus 8Pro sometimes disconnects several times a day the radio conection. It's hapend with LTE on Telekom. 5G is not available yet. It's happend also in places where I have very good LTE network coverage.
Restart the cell phone is the only option to reconnect.
Switching OFF/ON the Airplane-Mode, reset network settings or a Full Wipe bring no improvement.
I have already replaced the SIM card against a new one by my network provider (Telekom) to rule out a defect.
I also have no problems with my previous device.
So I'm currently using my old device in parallel with a Multi-Sim.
A network fault therefore can be ruled out 100%.
The latest software version has also been installed.
The crash normally occurs while surfing the LTE network and is noticeable that the Internet is unexpectedly no longer working. The Radio display on the phone show me a few minutes more that i have still connection to LTE and than it jump to "no network" as already described, "ONLY" restarting the device allows to log in to the network again.
It was also tried with intelligent network connection or two-channel download acceleration on and off.
With WiFi the internet works continuously.
The Device runs with Stock-Rom.
I also have contacted the OnePlus Support, but maybe someone here has a solution for me.
Many Thanks
Hofitown said:
My OnePlus 8Pro sometimes disconnects several times a day the radio conection. It's hapend with LTE on Telekom. 5G is not available yet. It's happend also in places where I have very good LTE network coverage.
Restart the cell phone is the only option to reconnect.
Switching OFF/ON the Airplane-Mode, reset network settings or a Full Wipe bring no improvement.
I have already replaced the SIM card against a new one by my network provider (Telekom) to rule out a defect.
I also have no problems with my previous device.
So I'm currently using my old device in parallel with a Multi-Sim.
A network fault therefore can be ruled out 100%.
The latest software version has also been installed.
The crash normally occurs while surfing the LTE network and is noticeable that the Internet is unexpectedly no longer working. The Radio display on the phone show me a few minutes more that i have still connection to LTE and than it jump to "no network" as already described, "ONLY" restarting the device allows to log in to the network again.
It was also tried with intelligent network connection or two-channel download acceleration on and off.
With WiFi the internet works continuously.
The Device runs with Stock-Rom.
I also have contacted the OnePlus Support, but maybe someone here has a solution for me.
Many Thanks
Click to expand...
Click to collapse
That is crazy. I think they may have fixed the wifi disconnects for me with the latest OTA, but when I did get them, toggling wifi worked for me. I never had to reboot over it. Your case definitely seems worse. Hopefully you don't have a hardware issue.
Hofitown said:
My OnePlus 8Pro sometimes disconnects several times a day the radio conection. It's hapend with LTE on Telekom. 5G is not available yet. It's happend also in places where I have very good LTE network coverage.
Restart the cell phone is the only option to reconnect.
Switching OFF/ON the Airplane-Mode, reset network settings or a Full Wipe bring no improvement.
I have already replaced the SIM card against a new one by my network provider (Telekom) to rule out a defect.
I also have no problems with my previous device.
So I'm currently using my old device in parallel with a Multi-Sim.
A network fault therefore can be ruled out 100%.
The latest software version has also been installed.
The crash normally occurs while surfing the LTE network and is noticeable that the Internet is unexpectedly no longer working. The Radio display on the phone show me a few minutes more that i have still connection to LTE and than it jump to "no network" as already described, "ONLY" restarting the device allows to log in to the network again.
It was also tried with intelligent network connection or two-channel download acceleration on and off.
With WiFi the internet works continuously.
The Device runs with Stock-Rom.
I also have contacted the OnePlus Support, but maybe someone here has a solution for me.
Many Thanks
Click to expand...
Click to collapse
I have exactly the same issue with the same carrier (Telekom Germany) with 2 SIM cards tested. Gotten worse with the 10.5.9 so I rolled back to 10.5.8 where the issue isn't happening that often. I haven't got this issue when enabling data on my secondary SIM (O2 Germany). I have also tested the new Android 11 beta where I got shortly disconnected from the mobile network and then the LTE+ logo changed to "g" and everything was fine again. The phone was still connected to LTE with full DL speed (did the whole initialisation with mobile data + 20gb music download). However the beta is not usable at this stage. Since I have an unlimited data plan on that Telekom Sim I cloud test the **** out of it and it seems that the disconnect happens when the phone tries to change or adds the cell connection while using data. I have sent OP the required logs and after that they ignored me.. hope they going to fix this as it seems to be a software/compatibility issue with that certain carrier. Also 10.5.9 isn't really coming to German devices with ota so they might know about that issues.
ch1llahh said:
I have exactly the same issue with the same carrier (Telekom Germany) with 2 SIM cards tested. Gotten worse with the 10.5.9 so I rolled back to 10.5.8 where the issue isn't happening that often. I haven't got this issue when enabling data on my secondary SIM (O2 Germany). I have also tested the new Android 11 beta where I got shortly disconnected from the mobile network and then the LTE+ logo changed to "g" and everything was fine again. The phone was still connected to LTE with full DL speed (did the whole initialisation with mobile data + 20gb music download). However the beta is not usable at this stage. Since I have an unlimited data plan on that Telekom Sim I cloud test the **** out of it and it seems that the disconnect happens when the phone tries to change or adds the cell connection while using data. I have sent OP the required logs and after that they ignored me.. hope they going to fix this as it seems to be a software/compatibility issue with that certain carrier. Also 10.5.9 isn't really coming to German devices with ota so they might know about that issues.
Click to expand...
Click to collapse
Thanks for the feedback.
That the Problem with 10.5.9 got worse i can confirm. I loaded this Version in Germany by using the Oxygen Updater. But that gives hope to me that it is really just a software issue and no defekt on the device. So I will not send the device to OP for an unnecessary repair in the hope that there will be fixd with an update soon.
On the Facebook Oneplus page I have already heard from some people they have exactly the same problem, all of them use the German Telekom network.
Hopefully you get right, with that presumption, that 10.5.9 isn't really coming on German devices because they know the problem. So the fix will come very fast.
Hofitown said:
Thanks for the feedback.
That the Problem with 10.5.9 got worse i can confirm. I loaded this Version in Germany by using the Oxygen Updater. But that gives hope to me that it is really just a software issue and no defekt on the device. So I will not send the device to OP for an unnecessary repair in the hope that there will be fixd with an update soon.
On the Facebook Oneplus page I have already heard from some people they have exactly the same problem, all of them use the German Telekom network.
Hopefully you get right, with that presumption, that 10.5.9 isn't really coming on German devices because they know the problem. So the fix will come very fast.
Click to expand...
Click to collapse
You guys haven't heard any buzz about 10.5.10 yet? I'm on 10.5.10 in the US, which I feel has been a lot more stable than the previous two versions (which had alternating issues for me).
The biggest issue affecting me remains the issues sending MMS while on wifi.
Just curious if anyone else has had any issues with WiFi calling on their S20 variants. I have a stock S20 Ultra on Verizon. I recently noticed my wifi calling would simply just not connect at all. It was also failing on sending some text messages, problems that I surmised might have been a recent wonky app installed. I then factory-refreshed the phone from scratch, and installed from scratch, manually picking and choosing my apps to avoid the same fate. But even so, my WiFI calling is sporadic at best. Incoming calls will ring in mostly, but if I answer the call, I get no sound at all and no one can hear me. Outgoing almost never works, unless I restart the phone, then toggle wifi calling off, wait a minute, turn it back on, and then wait for the icon to display as WiFi Calling able. Then I can get one call out. I can immediately hang up and try again, any number, and it'll just sit there waiting to connect. I have only been able to test it while on my home network. I did also recently upgrade to 50m Fiber internet, though everything is routed through a Google OnHub router for wireless so I can monitor devices in the home. I'm still connecting to the same band that I was prior, and that my other phones (my S105G and S9+) have had no issues connecting and calling from. I do not have a strong enough signal inside the house for calls to connect over the network, so that's out. All other data on the phone works fine from wifi. Texts work more reliably but still suffer from the occasional Sending Error where it times out and I have to resend. Or it'll take an extra 20-30 seconds before it sends. I get the same results if I connect directly to the modem's Instead.
Are there any other suggestions on settings or checks I can look at between phone and network that anyone can think of? This only seemed to happen within the last couple months, too. When the phone was brand new, everything seemed fine.
Edit: Workaround / half solution found, post #6.
Howdy. I just got the S20+ 5G from Verizon. I noticed my mobile data connection going in and out fairly often and texts getting stuck sending. I also noticed wifi calling draining the battery. I've disabled wifi calling for now. I'm a little peeved a $1200 phone has an issue like this.
I know it's been a bunch of months, but I just wanted to follow-up with this. I haven't found a solution but I've all but ruled out the phone as the culprit. As it turns out, all the other phones suffer from the same issues. I even bought a Verizon LTE Network Extender, which has at least solved my text issue - they work reliably now. But voice calling is still a one-way street. Calls can come in, I can hear the other person all day long but nothing can be said back. Since it happens the same way on all the phones, and since it happens even with the network extender, I can only assume the issue lies somewhere either in the modem settings somewhere that I haven't found, or in the ISP backbone itself. Sadly, they're pretty worthless when it comes to tech support (and I should know - I work for them...). I've tried most things I can think of in the modem/router itself, took out my Google OnHub altogether, and still nothing. I've heard ports opened up being a common issue but for some reason, the ports that most people suggest are already showing in use and unable to be set aside. I revisit the issue every few months, but if I ever do find a solution for my case, I'll post back then.
CharlzO_2000 said:
I know it's been a bunch of months, but I just wanted to follow-up with this. I haven't found a solution but I've all but ruled out the phone as the culprit. As it turns out, all the other phones suffer from the same issues. I even bought a Verizon LTE Network Extender, which has at least solved my text issue - they work reliably now. But voice calling is still a one-way street. Calls can come in, I can hear the other person all day long but nothing can be said back. Since it happens the same way on all the phones, and since it happens even with the network extender, I can only assume the issue lies somewhere either in the modem settings somewhere that I haven't found, or in the ISP backbone itself. Sadly, they're pretty worthless when it comes to tech support (and I should know - I work for them...). I've tried most things I can think of in the modem/router itself, took out my Google OnHub altogether, and still nothing. I've heard ports opened up being a common issue but for some reason, the ports that most people suggest are already showing in use and unable to be set aside. I revisit the issue every few months, but if I ever do find a solution for my case, I'll post back then.
Click to expand...
Click to collapse
From what you've shared the connection issues would point to your ISP. If you haven't already done so request Verizon do a reset on the fiber connection or switch to DSL if they offer it. At times a COLO, the actual distribution point closest to your home isn't properly maintained or the equipment is in need of upgrades or repair. The only other consideration might be a firmware defect. If your S20 Ultra is operating on Unlocked FW you might want to flash Verizon's latest FW to your device. ATT/Verizon are notorious for compatibility issues with non-native FW.
I actually just came back to add more confusion to my post, but I'll answer above as best as I can:
I don't have Verizon for home service, but Verizon Wireless for my cell. My S20 Ultra was purchased directly through the store, with all Verizon updates installed and current. My home internet is new 50/50 Fiber internet, which was just deployed to the area about 8-9 months ago. I was the first person on the loop to be installed, and it runs fine. I could up the speed if I wanted, but have no need for more. It's new cable from the unit in the field, up to the road, and new drop to the house and new equipment. From that standpoint, everything has been rock solid and works fine. I certainly am not letting them off the hook (or, wasn't until five minutes ago) for what might be a setting somewhere between points.
However, during some more testing, someone mentioned they had an issue with WiFi calling not working. So I did more testing with my S20 Ultra. Turns out, WiFi calling isn't even working at all on my device. I can place it in airplane mode (so it doesn't see my Network Extender), enable wifi, and no matter what I try to do, it will not recognize WiFi for calling purposes. I can enable it fine, it shows enabled, I can restart and toggle all day long. But the moment I try to make a call that way, it tells me I must turn off Airplane mode to make a call. This is in spite of the phone having wifi calling enabled, with WiFi set as the preferred call type in it's settings. This is full wifi from within feet of the router. On a whim though, I took out my SIM card and put it back in my S10 5G sitting in it's box. Calling works perfectly, on both wifi calling, and the network extender. So all that did was confuse me more.
I have an S9+ that doesn't work. I have an iPhone 11 Max that doesn't work. I have an S20 Ultra that doesn't work. But an S10 5G that does. It's the only phone I've found in the house so far that I can make or receive calls from/to, and be heard on the other end. All the other phones, connected to the same wifi and the same network extender all suffer from the same thing. At this point, I've basically hit a wall and am ready to throw in the towel. I was ready to spend another evening messing with the modem until my S10 worked perfectly. It worked on the extender fine. I put it to Airplane mode, enabled wifi calling, and within twenty seconds it registered an outgoing call to my house as a wifi call, completed, and could hear fine. A bunch of coincidences all at once. My fiber internet came with a new modem, though the same model that my regular DSL used prior - when everything worked fine. This new one is configured exactly the same, I kept the wifi configuration exactly the same as before to eliminate having to set a dozen devices back up. So I thought that change still somehow did the phones in, as it was shortly after that I realized that they weren't working right. But then the S10 connected just fine, using the same new modem and everything.
Pretty sure I just live in the bermuda triangle of befuddlement here. I'm just going to abandon trying to figure it out, and go back to just calling back anyone that tries calling, from my home phone instead.
A workaround /semi-solution has presented itself:
The reason my S10 worked was because it was connecting to the 2.4GHz radio instead of the 5GHz one (my router is set up with both configured through what is called "Total Control Wireless" where it configures both under one umbrella with the same SSID, security and password and then lets the devices pull whichever it prefers). But my S10 still had my 2.4 guest wifi in it, and connected to that without me realizing it.
By switching my S20 to Airplane mode, and connecting to my 2.4GHz guest wifi, it works. It does NOT work though, if I don't enable airplane mode. I believe this is due in part to some others I've seen posted where the Samsung phones will automatically attempt to use cellular signal regardless of wifi calling enabled or set as preferred. Noting that the preferred call type is under 'roaming' and likely not subjected to just always using it. So it sees a signal at all, be it from the extender or from even a small signal seeping through the wall, and I guess it tries to use that instead of the wifi. Airplane mode on, 2.4Ghz radio, and I can make and receive calls all day, with no issues with voice.
I still have some more to play with, like disabling the 5GHz band altogether, and so on, but for now at least, I seem to have narrowed it down. Even though this router is set up exactly as before, my guess is something in there isn't liking it. I even set up the 5GHz guest radio, which did nothing either. But for now, I at least have a workaround, even if it means having to remember to disable airplane mode when I leave the house. I think there's rules I can make for that somewhere...
Last follow-up. I don't know if this is really a solution, but for future reference:
I disabled the 5GHz radio in my modem/router. For records, it's an Arris NVG448BQ. I'm not sure what would've changed from the old modem to the new, but I guess it's possible that I didn't have both bands enabled on that one.
However, changing to strictly a 2.4 GHz radio has eliminated the issues altogether with my S20. I will be able to test the other phones later but I suspect the same thing. I don't think it's so much the phones as much as it is something somewhere in the 5 GHz side of the router, despite being unable to find any difference in the way they were set up. I even left it enabled as a separate SSID, and still nothing.
I also was able to disconnect my Network Extender (glad I spent money on that...) and thus eliminate the need to toggle airplane mode on and off. I was worried that the phone would still see a trace amount of cellular signal and prevent things from working, but I made a 30 minute test call on wi-fi calling (which now shows enabled reliably and available, no funky restarting or toggling needed), and repeated testing with sending and receiving text and SMS messages are all working as they should once again.
As far as phone-related though, I'm calling this one solved finally. I do suspect that with a better router and advanced band filtering, I could make things work somehow, but I really don't have any need to do so at this time.
Case closed.
Confirm carrier setting. Or re install carrier setting.
Go to setting / general / about.
Network must be Verizon 4G LTE. Network is good all the time.
HD Voice is activated/
Charlz0_2000 gives 2.4 GHz setting is the best solution here available.
As a follow-up to my last follow-up, and I promise after this one, I'm done. The ultimate cause of all this, was a faulty modem - which I half-suspected at times anyway as there should be no reason an S20 shouldn't be able to use the 5GHz band for Wifi calling. My Modem started completely rebooting at random a week ago, and I finally was able to get a replacement today from my ISP. As soon as I had it installed and configured, I connected to the 5GHz band with my phone and was able to make and receive calls over WiFi with no issues at all. I will keep the bands separate as I do have some smart devices that have a hard time with the "smart" umbrella that the modem defaulted to.
But just for future trouble-shooting for others with WiFi calling issues, it's worth a shot to try one band or the other specifically as a work-around.
Cheers all.