Develop Bugs

Debranded Desire won't connect to mobile operator

I bought a HTC Desire branded to Orange UK trough eBay when i was working there last month. The First thing i did was to debrand it using the 1.15.405.2 that i found on MoDaCa, and i bought a unlock key on eBay. This solution worked pretty well until the OTA update showed up, the i got the known WiFi issue. That was no biggie either, just installed the RUU of the 1.21.405.2 and the new Radio, and everything seemed to be perfect again
BUT THEN, two days ago, my phone suddenly lost it's connection to the my mobile operator . I tried to swap my sim card with another sim card, and the result was that my HTC Desire wouldn't get connection while my sim card worked well in the other phone. I also browsed trough my menus to try to find something that might be wrong, but no luck. If i tried to connect to my mobile operator manually, i got a message saying something like "SIM-card doesn't allow connection to this network".
Yesterday morning, i called HTC to try to find out if this might be a hw or sw malfunction, and he advertised me to do a factory settings restore and felt pretty confident that it only was the sw letting me down. I did as he suggested and boom, it worked...for about 5-6 hours, then it came back. As if that wasn't annoying enough, a factory settings restore didn't do the trick this time, and neither did a reflash with the goldcard. I even formated my mSD to be sure there wasn't any kind of virus on it.
So please, if anyone in here got a tip regarding sw, let me know. I'm helpless without my dear phone...

Hmmm this is my biggest concern... I'm just about to buy an ebay Orange Desire and flash it with a stock ROM and unlock it.... kinda worrying as I'm no Linux man really...

im not sure if its the same thing but i have lost conection to t mobile on my desire twice now. first time was fixed by re entering the apn. this time no change. the differance is mine is un branded. i also cant do mms any more.

Unbranded and debranded, same ****, isn't it? Niter means branded...
Seems like i'm not the only one with this problem: http://forum.vodafone.co.uk/topic/5...nt-re-connect/page__view__findpost__p__405655
Lots of Vodafone users in that forum has similar issues, but most of them seems to have a workaround by turn off the back on, or go by airplane mode to get signal back, tat doesn't work for me. I tried to flash my phone once more, but still no luck.
I'm considering a root operation and install android 2.2 aka froyo, but i'm not even sure if that is possible since i got the bootloader version 0.80...

ive just got mine working again by resting the apns to default.
mms still not working though. i hope its not a voda problem i just paid off t mobile a years contract to join voda due to terrible reception and crap tech support.

what is that, and how do you do it? I would guess that a reset to factory default and/or a complete reflash would take care of such, whatever it is...

Yep I was about to ask the same thing! what is it and how do you turn it on/off?

go to settings - wirless & networks - mobile networks - access point names - then press the menu key and hit reset to default.
hope this helps you

That did the same thing as a "reset to factory defaults", but still doesn't work

I've an unbranded unlocked desire on 3 UK with original firmware and mine does drop out occasionally but always comes back perhaps its a desire quirk !
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Suppose so, but unlike you and many others, mine doesn't come back I was hoping for a fix for this issue, but i'm afraid were talking about hw malfunction, let's hope i'm wrong...

Little update, just followed this guide, but that didn't change anything. As far as i know, i now got some kind of rooted version of HBOOT 0.75 and fw.ver. 1.15.405.4, dunno about radio version. But it also says that i'm not able to install a custom rom with this rooted version, but i might be able to completely root it now and then install a custom rom?

Yet another update, i did install the 2.2 Froyo following this guide, and unlike the HTC roms, this one indicates that i do have full/optimal connection to my mobile operator, but it still won't let me call, just replies with 'Mobile network not available'.
I kinda courages me to scream out loud ****!!! Yes, i mean it...

Feedback would be nice
Just a thought, may i be that the guy i bought the phone from could have reported it as stolen with the intention of getting an insurance fee? And as a result of that, my phone have been closed by the operator? Don't even know if they mind doing such across the border. So the question would be: Is there any way to find out if my phone has been remotely closed?

Call your carrier.... they will be able to tell you if the phone is connecting to the nextwork correctly... ask them if not... why not?

I second that suggestion, try calling your carrier. Also I have found that switching the internet on directly through settings rather than using the widgets solved my connection problem.
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Sent via the XDA Tapatalk App

Yep, i got contact with the seller from eBay, and he is very helpful, so he will do what he can while i will call my carrier first thing in the morning. Seems like there might be a glitch here, but i'll keep you updated on my progress.

argh, it seems like i wont get anywhere with my phone. I'm considering trying to change the IMEI, i know it's illegal, but i paid £360 for this device, and atm it's useless to me. If i only knew how tho change the imei, not exactly easy information to obtain, not even with google...

hulkhaugen said:
argh, it seems like i wont get anywhere with my phone. I'm considering trying to change the IMEI, i know it's illegal, but i paid £360 for this device, and atm it's useless to me. If i only knew how tho change the imei, not exactly easy information to obtain, not even with google...
Click to expand...
Click to collapse
So have you found out why your having problems?

ah, sorry, thought i already told u guys, lol. Well, for some reason the phone is IMEI locked. The seller says that he did call to lock a sim card when he lost his iphone, and it might be related since it's the sim that was suppose to be in my phone. however, i think he either claimed the phone stolen to commit insurance fraud, or it's simply stolen. Another thing i came across was that the operator might blacklist the phone if it's unlocked without their blessing, don't really know if they can do that.
Either way, the only way for me to make this phone work is to convince the police that it's not stolen (i need a recite for that which he won't provide me), or to change the imei code with my "awesome" hacking skills...

SMS Messages Not Sending

I really have tried to avoid posting but I'm really not sure what to attempt next. I've been through a few threads on the XDA as well as trawled Google but I've not really come up to much.
Basically my One X has been fine since I got it up until the last couple of weeks, I'm not entirely sure if that coincided with a software update or any other changes I could have made but I never seemed to have a problem initially.
I've been using GO SMS since I got the phone, but having just re-installed the app to no avail and having just tried the exact message within a 60 second window through the standard messager it still did not send. This has happened in alternative locations too, so it doesn't appear to be signal based on where I am. After the 4th attempt and the message would not send I put my phone into Airplane mode to reactivate the sim, after doing so and turning it off the message sent.. So it might even be network related.. I've no idea! I've removed the sim card and left it for a few minutes to see whether when it's reinserted if there is still a problem, failing that though I am out of ideas!
Just for your reference I am with Vodafone, totally stock phone as it comes out of the box running the updated 1.29.401.11 software
Any help greatly appreciated.

Ashalak said:
I really have tried to avoid posting but I'm really not sure what to attempt next. I've been through a few threads on the XDA as well as trawled Google but I've not really come up to much.
Basically my One X has been fine since I got it up until the last couple of weeks, I'm not entirely sure if that coincided with a software update or any other changes I could have made but I never seemed to have a problem initially.
I've been using GO SMS since I got the phone, but having just re-installed the app to no avail and having just tried the exact message within a 60 second window through the standard messager it still did not send. This has happened in alternative locations too, so it doesn't appear to be signal based on where I am. After the 4th attempt and the message would not send I put my phone into Airplane mode to reactivate the sim, after doing so and turning it off the message sent.. So it might even be network related.. I've no idea! I've removed the sim card and left it for a few minutes to see whether when it's reinserted if there is still a problem, failing that though I am out of ideas!
Just for your reference I am with Vodafone, totally stock phone as it comes out of the box running the updated 1.29.401.11 software
Any help greatly appreciated.
Click to expand...
Click to collapse
I have the same problem, AT&T HOX, stock 1.73.502 rom, completely un-modded.
You are not alone my friend.

[Q] MMS doesn't work. :(

I purchased a Galaxy s3 on ebay, SGH-i747 AT&T. ICS 4.0.4 Stock ROM
I used the sim from my old phone and chopped it down, everything worked except MMS. Here is what I've done to try to resolve the issue in order. I searched around the forums and many of the solutions that have been posted were for other types of phones or carriers, the rest didn't work for me.
1. I disabled some of the apps in the stock rom (I haven't flashed a new ROM)
2. I went to an AT&T store and got a micro sim to see if this would resolve it, nope...
3. Installed "SIM Info" from the play store and it shows "SIM Operator Name: Unknown" and "Network Operator Name: Unknown". I have another active AT&T phone (S2 with Paranoid) and SIM Info on it shows "AT&T" where the S3 shows "Unknown". Wondering if this might be the issue, but how can I fix that?
4. I checked the APN and all seems in order, I even copied the APN settings from my other phone. When I go into the network operators and search, no search option comes up, just a grayed out "default settings" thing. I'm not sure if this is normal for a stock ROM.
5. I rooted the phone and put TWRP and SuperSU on it.
6. Installed gApps (first I put on the JB edition by mistake lol, but I fixed that).
Also, I'm not sure if this is a stock rom thing, but the signal bar is always gray, not sure if it is supposed to go blue or not. I do get indicators that 4G is connecting when trying to send MMS. So what can I do? I don't want to install a new ROM on this phone because it is for my wife, but out of the box with the stock ROM MMS isn't working. Is this something that I need to take into the AT&T store and just tell them it is broken and hope they have a solution?

p0wd3r said:
I purchased a Galaxy s3 on ebay, SGH-i747 AT&T. ICS 4.0.4 Stock ROM
I used the sim from my old phone and chopped it down, everything worked except MMS. Here is what I've done to try to resolve the issue in order. I searched around the forums and many of the solutions that have been posted were for other types of phones or carriers, the rest didn't work for me.
1. I disabled some of the apps in the stock rom (I haven't flashed a new ROM)
2. I went to an AT&T store and got a micro sim to see if this would resolve it, nope...
3. Installed "SIM Info" from the play store and it shows "SIM Operator Name: Unknown" and "Network Operator Name: Unknown". I have another active AT&T phone (S2 with Paranoid) and SIM Info on it shows "AT&T" where the S3 shows "Unknown". Wondering if this might be the issue, but how can I fix that?
4. I checked the APN and all seems in order, I even copied the APN settings from my other phone. When I go into the network operators and search, no search option comes up, just a grayed out "default settings" thing. I'm not sure if this is normal for a stock ROM.
5. I rooted the phone and put TWRP and SuperSU on it.
6. Installed gApps (first I put on the JB edition by mistake lol, but I fixed that).
Also, I'm not sure if this is a stock rom thing, but the signal bar is always gray, not sure if it is supposed to go blue or not. I do get indicators that 4G is connecting when trying to send MMS. So what can I do? I don't want to install a new ROM on this phone because it is for my wife, but out of the box with the stock ROM MMS isn't working. Is this something that I need to take into the AT&T store and just tell them it is broken and hope they have a solution?
Click to expand...
Click to collapse
Doesn't work...
Doesn't send?
Error after sending?
Recipient doesn't get it but your phone says sent?
Stock MMS?
3rd party app?
Sent from my SGH-I747 using xda app-developers app

KorGuy123 said:
Doesn't work...
Doesn't send?
Error after sending?
Recipient doesn't get it but your phone says sent?
Stock MMS?
3rd party app?
Sent from my SGH-I747 using xda app-developers app
Click to expand...
Click to collapse
Does not send. Eventually fails, and I can't see any error message.
Does not receive, the download button is there, but it never downloads.
No one receives any MMS from this phone, nor any kind of indicator that a message has been sent from it.
Stock MMS and third party app (handscent) both act the same.

Bump
Any ideas? Would logs help? Where can I find them?

You chopped down the sim? As in you cut a big sim down to size?
That might be your problem...
Sent from my SAMSUNG-SGH-I747 using xda app-developers app

luc.highwalker said:
You chopped down the sim? As in you cut a big sim down to size?
That might be your problem...
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
Click to expand...
Click to collapse
As mentioned, I got a new sim from AT&T after I cut the old SIM down to the micro size and the problem is still there. However, I cannot rule out the SIM being the issue, since SIM Info shows the newtwork operator info as "Unknown". So I guess I should go to the carrier again and get another SIM? Internet, SMS and calls work great on it, just MMS fails. Very puzzling...

p0wd3r said:
I purchased a Galaxy s3 on ebay, SGH-i747 AT&T. ICS 4.0.4 Stock ROM
I used the sim from my old phone and chopped it down, everything worked except MMS. Here is what I've done to try to resolve the issue in order. I searched around the forums and many of the solutions that have been posted were for other types of phones or carriers, the rest didn't work for me.
1. I disabled some of the apps in the stock rom (I haven't flashed a new ROM)
2. I went to an AT&T store and got a micro sim to see if this would resolve it, nope...
3. Installed "SIM Info" from the play store and it shows "SIM Operator Name: Unknown" and "Network Operator Name: Unknown". I have another active AT&T phone (S2 with Paranoid) and SIM Info on it shows "AT&T" where the S3 shows "Unknown". Wondering if this might be the issue, but how can I fix that?
4. I checked the APN and all seems in order, I even copied the APN settings from my other phone. When I go into the network operators and search, no search option comes up, just a grayed out "default settings" thing. I'm not sure if this is normal for a stock ROM.
5. I rooted the phone and put TWRP and SuperSU on it.
6. Installed gApps (first I put on the JB edition by mistake lol, but I fixed that).
Also, I'm not sure if this is a stock rom thing, but the signal bar is always gray, not sure if it is supposed to go blue or not. I do get indicators that 4G is connecting when trying to send MMS. So what can I do? I don't want to install a new ROM on this phone because it is for my wife, but out of the box with the stock ROM MMS isn't working. Is this something that I need to take into the AT&T store and just tell them it is broken and hope they have a solution?
Click to expand...
Click to collapse
there's your problem. It doesn't communicate with google servers (grey vs blue). a little google search (or xda search) will give you the ''how to fix''. Just last week, I made a post about it here but can't remember the solutions specificly.

BWolf56 said:
there's your problem. It doesn't communicate with google servers (grey vs blue). a little google search (or xda search) will give you the ''how to fix''. Just last week, I made a post about it here but can't remember the solutions specificly.
Click to expand...
Click to collapse
Ok cool, I thought it should be blue... Is this the thread you are talking about? http://forum.xda-developers.com/showthread.php?t=2102674
If so, your steps are as follows...
BWolf56 said:
1- Just restart the phone without the SIM card, and connect to some WiFi network, so you can login to your Google Account. It will log you into the account, and then you can put the SIM card back.
2- Add YouTube app and login with gmail account
Go into Gmail App and add account if needed.
Sign into Gmail account wither username and password
Go through login process
3- Hard reset your phone. You will lose all information that is currently on your phone when you do this.
Select Settings -> Security -> Factory Data Reset
Once the phone reboots, input your google account information when the phone asks for it.
Click to expand...
Click to collapse
I'm not sure if this will help, but I will give it a try. I am able to open all of the google apps including the play store and gmail and they are synced up correctly. The calendar seems to be having issues though, so it might also be related. Will this correct the SIM Info message of unknown network?

I tried Step 1 and 2, both passed fine, signal still gray, and still no MMS.
I am reluctant to do a hard reset, only because it is my wife's phone, and she gets annoyed when having to get her wall papers n stuff again. lol I might tell her to just deal with it at this point though. However, pending step 3, if it still doesn't work, and the SIM card still shows unknown network, what options are left? Go to the carrier?

Possible that the phone is bad, maybe that's why the seller sold it, knowing it was a bunk phone. Worst case you can send it in for warranty. Curious, are either of the water marks on the phone pink? My wife dropped a phone in the bath a while back and started having issues with the SIM randomly not being recognized and then not having data (it wasn't her s3,I think it was a vivid.)
Sent from my SAMSUNG-SGH-I747 using xda premium

p0wd3r said:
I tried Step 1 and 2, both passed fine, signal still gray, and still no MMS.
I am reluctant to do a hard reset, only because it is my wife's phone, and she gets annoyed when having to get her wall papers n stuff again. lol I might tell her to just deal with it at this point though. However, pending step 3, if it still doesn't work, and the SIM card still shows unknown network, what options are left? Go to the carrier?
Click to expand...
Click to collapse
Carrier will either factory reset your phone or give you another SIM. One last thing I can think of is that your MMS are blocked (not in your contract). So that could be something to check with your carrier (or on contract).
theraffman said:
Possible that the phone is bad, maybe that's why the seller sold it, knowing it was a bunk phone. Worst case you can send it in for warranty. Curious, are either of the water marks on the phone pink? My wife dropped a phone in the bath a while back and started having issues with the SIM randomly not being recognized and then not having data (it wasn't her s3,I think it was a vivid.)
Sent from my SAMSUNG-SGH-I747 using xda premium
Click to expand...
Click to collapse
I doubt it's the case here as everything else but MMS works. A damaged SIM or connector won't only block those and let the rest work :silly:

BWolf56 said:
I doubt it's the case here as everything else but MMS works. A damaged SIM or connector won't only block those and let the rest work :silly:
Click to expand...
Click to collapse
Just speaking from experience, I've seen it happen first hand... voice and sms will gimp over a connection sans data, mms on the other hand won't. It was confirmed that the issue my wife had with her phone was a shorted out contact point in the SIM tray. Additionally, the op said he cut down the original SIM, it's possible he didn't do something right and physically damaged something.
I work in an profession that requires me to trouble shoot issues constantly, I learned long ago never to assume that something, regardless of how silly or implausible it may seem, May not be the culprit... we know a few facts...
the phone was purchased second hand.
The SIM card was cut and the phone is not correctly reporting the status of the SIM.
SIM has been replaced, not correcting the issue.
Apn settings have been verified.
No factory reset has been performed.
Now, SIM cards and trays can be very finicky, I have seen a couple phones with bad SIM ports... the issue the op is having may not be related to water damage, but I have seen it happen and there is no reason to discount it until verified.
Sent from my SAMSUNG-SGH-I747 using xda premium

Are you sure it isn't an APN issue? You might want to go into Settings -> Mobile Networks -> and Network Operators and run a search. Then you can check the APN to make sure it is set correctly for MMS.

thacounty said:
Are you sure it isn't an APN issue? You might want to go into Settings -> Mobile Networks -> and Network Operators and run a search. Then you can check the APN to make sure it is set correctly for MMS.
Click to expand...
Click to collapse
True, if it's Straight Talk, you'll need to manually add the MMS APN. I have to do this with pretty much any phone I use, though some ROMs will include ST APN settings.

Thank you all for your input. I'm going to do a factory reset on the phone tonight (if she'll ever get off of the damn thing! lol) and I'll post an update after that. If the SIM still reports that the network is unknown, I'll get a replacement SIM. If it still doesn't work, I'll go on the hunt for a SIM port replacement, but first things first. thanks again, I'll be updating shortly.
Oh, and it hasn't gotten wet, at least the indicators don't show that it has.

p0wd3r said:
Thank you all for your input. I'm going to do a factory reset on the phone tonight (if she'll ever get off of the damn thing! lol) and I'll post an update after that. If the SIM still reports that the network is unknown, I'll get a replacement SIM. If it still doesn't work, I'll go on the hunt for a SIM port replacement, but first things first. thanks again, I'll be updating shortly.
Oh, and it hasn't gotten wet, at least the indicators don't show that it has.
Click to expand...
Click to collapse
Check APN's before factory reset.

I had a similar issue, I had to call AT&T and have them give me the correct settings to put in under the "message setting" option under the messaging app settings.

TehWez said:
I had a similar issue, I had to call AT&T and have them give me the correct settings to put in under the "message setting" option under the messaging app settings.
Click to expand...
Click to collapse
Can you tell me what settings those are? Also, what APN settings do you have?
Funny, MMS suddenly started working, both outgoing and incoming, but SIM Info still shows network operator unknown. :S I'm afraid that this issue is going to come back... I'm still leaning toward going into an AT&T store and getting a third SIM...

[Q] Disconnected because service is unavailable

Hoping someone can provide some direction. First and foremost I am not a HTC savvy so although there are a few threads here about the same issue none of them relate to me as I have not rooted the phone nor flashed to custom ROMs or anything to that nature. I am simple user of the phone... Now.. to the topic.. so I bought this phone for my brother in law last year as a birthday present, and at the time I had a working phone so I didnt put my mind too much to it.. but I did liked the phone very much. Two months ago, I decided to purchase one of these, so I bougtht an HTC ONE X Phone S720e Android 32GB 8MP 3G WiFi GPS Bluetooth Unlocked White. I don´t recall what versión of Android it carried at the time but looking at the specs it should had come with Android 4.0.3. After loading it up, transfering my files on to it and loading some basic apps, whatsapp, email, Skype... it off coursed asked for a software update two times which I went ahead and did. The last one it installed added Android 4.2.2 and HTC Sense 5. It was working fine, layout changed considerably... now after doing another of the updates to applications and software, specifically the transfer files update it suddenly quit recognizing data services completely. I though it might be something with the micro sim, so I tried testing a couple of others, it didnt make a difference so I decided to back up my contacts and information I had on the phone and did a Factory reset. It wipped it clean but issue remains the sames, it is unable to even recognize the sim card is missing and when I go into settings I see the message Disconnected because service is unavailable.
Reading online, saw a few folks stating that this situation was related to software updates.. so I was wondering if I could get some help on how to get this fixed. Not sure what to do, downgrade to 4.0.3 or how could I get it resolved so appreciate some direction here.

If you go to settings - about - phone identity, does it still shows the imei ? Seen many people here having their imei gone from their phone and becomes an iPod since we can't write it back. Tho you are on stock, so better send it for repair.
Sent from my HTC One X

n1kos said:
If you go to settings - about - phone identity, does it still shows the imei ? Seen many people here having their imei gone from their phone and becomes an iPod since we can't write it back. Tho you are on stock, so better send it for repair.
Sent from my HTC One X
Click to expand...
Click to collapse
It shows up as unknown actually... is this a software related issue then? Im concerned about the other phone going through the same situation... should no updates be installed to it then? That makes it fairly useless and might prefer to send it back and try to get a refund instead.

same problem for me, still wait for fix

poussymonster said:
same problem for me, still wait for fix
Click to expand...
Click to collapse
Can someone tell where is the IMEI physically located on the phone?

marcosballesterosr said:
Can someone tell where is the IMEI physically located on the phone?
Click to expand...
Click to collapse
see in the list of micro sim card

Pixel XL on Verizon MVNO - April Security patch has disabled my 4G.

I had 4G before this update, but nothing I do, no matter how many different APN settings I try, no dice.
I'll tell you where I've been. Have had the phone at least a year and it came with Nougat.
As soon as I got it, I got a Total Wireless SIM (owned by Tracfone and running on Verizon's network) and activated it with no problems. Had full service. 4g, mms, etc. All was great.
Even when I got the 8.0 notification and I updated to Oreo, all worked fine.
A few months back, I got the 8.1 notification. I allowed it to install and when It booted back up, I had no service at all.
Found this thread, Android 8-1 - How to Edit Cellular APN, and one post in there got me with the phone setup and connected to my computer running ADB commands, which allowed me to at least add an APN.
Adding the standard TRACFONE.VZWENTP apn you can easily find via Google searching fixed the problem. (Had to add mms port of 80 but otherwise, all was perfect)
About a week back I get the 8.1 notification again, which i thought was weird since I was already running 8.1
Turns out it was the April Security Patch for 8.1 (i suppose as that's the only reasoning that makes sense to me right now).
After it installed and did it's thing, I only had 3G service, which around here is prone to many interruptions, aside from the slow speed.
I checked, and it's still using the APN I set up. Nothing has changed on that APN, nor anywhere else I can see.
I even added a new one with the same data, and same thing, 3G.
I've searched the threads here, tried some of the other suggestions but none have worked.
I've even went as far as to get Smail to unlock my bootloader (it's a verizon Pixel XL) and from there I've rooted installed twrp and rooted etc, all in hopes that I could try another method listed in that thread i linked above, using an adb shell with root permissions to view the "default" apn data, thinking maybe something in there is messing it all up.
I had no luck there because even though the phone is rooted now, there was something else I have to do to run an adb shell with root permission and seems the easiest way to get that done is just install a custom rom.
Still, what baffles me is, isn't this what the SIM card is partly for?
And why would software updates disable service, or parts of service?
Seems odd that a software upgrade would effect how the phone uses the service, especially when a custom apn is setup and unchanged.
I have scanned these forums for hours over the past few days and I would really love some direction on what to try next.
Any ideas are appreciated. Thanks!

Play around in the *#*#4636#*#* dialer menu just don't hit the update button beside the smsc input field

Sometimes, the best thing to do is to go to total wireless and ***** at them till they deal with it. I don't think its something you need to stress over. It's Verizon's and Total Wireless's responsibility to get your 4g LTE back. I just dealt with T-Mobile with the same issue. no 4G but call and texting worked. APN set right but they did something on their side and got me back on track after handing them my phone.(in store)

DR3W5K1 said:
Play around in the *#*#4636#*#* dialer menu just don't hit the update button beside the smsc input field
Click to expand...
Click to collapse
Oh wow, never knew about this. Brought up all kinds of options. Will mess around and see if I can find something useful.
acters said:
Sometimes, the best thing to do is to go to total wireless and ***** at them till they deal with it. I don't think its something you need to stress over. It's Verizon's and Total Wireless's responsibility to get your 4g LTE back. I just dealt with T-Mobile with the same issue. no 4G but call and texting worked. APN set right but they did something on their side and got me back on track after handing them my phone.(in store)
Click to expand...
Click to collapse
I would but Total Wireless doesn't have a store front or even a kiosk. They're kinda like Straight Talk, but just for Verizon phones. Verizon naturally won't have anything to do with it since I'm paying their competition to use their network.
I had thought about going through the activation again, but when i put my IMEI # on their website now, it says my phone is not compatible. A year ago it said it was, and it has been until this update.
I've considered flashing 8.0 and see if that lets it work again, but I don't like the thought of not being to update my phone or i'll lose parts of my service.
Thanks for the suggestions yall. Will repost if the dialer code leads me somewhere helpful.

kamikazeedriver said:
I had thought about going through the activation again, but when i put my IMEI # on their website now, it says my phone is not compatible. A year ago it said it was...
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Oh my, can you confirm if your IMEI is the same one as the one as last year?

They are probably getting money hungry and want people to buy phones from them. There is a big chance that hidden menu could solve your problem though. Regarding the imei the only way that could be a problem is if yours was somehow stolen

DR3W5K1 said:
They are probably getting money hungry and want people to buy phones from them. There is a big chance that hidden menu could solve your problem though. Regarding the imei the only way that could be a problem is if yours was somehow stolen
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I think it shows up as an issue because I'm currently using it. I just tried it again and it said "there was an error." When I tried it a few days ago it had said the same, "there was an error, contact customer support"
It's possible that time it showed up as incompatible i had punched a number in wrong.
Can't confirm if it's the same IMEI i had a year ago but it would be weird if that changed.
Couldn't find anything in the hidden menu except when I checked "Carrier Provisioning Info" showed up that it last attempted it yesterday and had failed.

Well as a last ditch .. just a thought here. Pull the sim power on your phone delete the apn. Perform a reboot insert sim and wait. Still nothing? Check apn add if necessary and reboot. Profit?

DR3W5K1 said:
Well as a last ditch .. just a thought here. Pull the sim power on your phone delete the apn. Perform a reboot insert sim and wait. Still nothing? Check apn add if necessary and reboot. Profit?
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I did try that after the april update.
With no APN, I get no service, which first happened right after the first 8.1 update. That lead me to adding the APN.
I haven't tried it since I've unlocked the bootloader.
I will try again before flashing back to 8.0.
8.0 was the last time my phone worked just fine with no custom APNs or anything.
I thank y'all for the ideas.
I would like to know if I'm the only one with this specific problem.
Is anyone else experiencing this issue with the 8.1 updates using a Verizon MVNO?

For future reference that provisional menu will be populated with answers other than no. If you have the proper apn etc..

DR3W5K1 said:
For future reference that provisional menu will be populated with answers other than no. If you have the proper apn etc..
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Want me to take a screenshot of the provisional menu? I don't know what I'm looking for in that menu.
As far as APN, it never needed to make one until the first 8.1 update but all worked fine afterwards. It's only since the April update that I have issues.
Will report back after trying to reset without the sim again

If a fresh image+apn doesn't fix it the only other thing that "you” could try would be replacing the Sim. Sometimes the Sim can fry. Could also be as easy as reseating it.

It's fixed
Here's what I had to do.
I did a wipe install (flash all.bat) of an 8.0 Oreo image as it was the last time I had LTE without even having to do anything (like setup a custom APN etc)
After that was successful, I did a no-wipe install of the 8.1 (April 2018) image, and afterwards, and once it was booted, all was well, I have LTE and everything with no custom APNs needed.
Thanks to everyone who offered help in getting me in the right direction.
In addition to what I previously mentioned that I had tried, I also tried:
-I did try a wipe install of 8.1 a few days ago but still with no success. Even with tweaking APN settings.
-I messed around with the carrier provisioning menu and could see I was not getting LTE and when I told the phone LTE only, then no service at all, so I set it back to LTE/CDMA/UMTS (that's what it was already on.)
-Tried dialer code *228 to "activate" my service, but that had no change.
I went back, this morning, to the thread I first looked at after the first 8.1 update I had which disrupted my service completely and ended up with me using an adb shell to do something that allowed me to add APNs and subsequently setup an APN that worked for me until the 8.1 April security update.
Noticed this post:
ThePhoneGeek said:
I have this same issue and the only solution I've found is to full wipe go back to 8.0 activate on Verizon's network (I too use a VZN MVNO) and then flash the full 8.1 package without wipe.
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I can't say I understand why that worked when a completely fresh wiped install of 8.1 didn't, but it did so I'll take it.
The next thing I was going to try, if it hadn't worked, was changing the radio band in the provisioning menu as that seemed to work for another person.
Either way, all is well for now. Thanks for all the advice!

kamikazeedriver said:
Noticed this post:
I can't say I understand why that worked when a completely fresh wiped install of 8.1 didn't, but it did so I'll take it.
The next thing I was going to try, if it hadn't worked, was changing the radio band in the provisioning menu as that seemed to work for another person.
Either way, all is well for now. Thanks for all the advice!
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The only thing I've come up with is that starting on 8.1 flashing full wipe for VZN users (or perhaps limited to VZN MVNO's) with unlocked bootloaders is not allowing the device to activate on the network. I suspect VZN hanky panky at work but I am generally a skeptic that way. Once you get it the way you want it you can update each month with the full firmware but remove the -w in the flash-all.bat file and you should be good.

ThePhoneGeek said:
The only thing I've come up with is that starting on 8.1 flashing full wipe for VZN users (or perhaps limited to VZN MVNO's) with unlocked bootloaders is not allowing the device to activate on the network. I suspect VZN hanky panky at work but I am generally a skeptic that way. Once you get it the way you want it you can update each month with the full firmware but remove the -w in the flash-all.bat file and you should be good.
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My bootloader was still locked when these issues began with the first 8.1 update (which adding an APN fixed), and culminated in 3G only after the 8.1 April update.
I only unlocked it so I could hopefully find a solution, which thankfully was a success.
I'm just as skeptic as you are when it comes to VZN though. They have the best coverage in this area, and that's the only positive thing I have to say about them.