My phone is not rooted. In the last month or so, my phone would all of a sudden reboot itself while I was in the middle of an app, surfing the web, using the navigation, or downloading/updating an app from the market. I also notice when this happens that the battery feels very warm, like its overheated. I have checked online and get conflicting answers. What could be the cause of this? I want to know if there is a solution before I take the phone in to Verizon. It has also happened once or twice in the middle of the call. Your input is appreciated.
imahatman said:
My phone is not rooted. In the last month or so, my phone would all of a sudden reboot itself while I was in the middle of an app, surfing the web, using the navigation, or downloading/updating an app from the market. I also notice when this happens that the battery feels very warm, like its overheated. I have checked online and get conflicting answers. What could be the cause of this? I want to know if there is a solution before I take the phone in to Verizon. It has also happened once or twice in the middle of the call. Your input is appreciated.
Click to expand...
Click to collapse
This has happened to me. I'm not sure what causes it, faulty something somewhere. If you monitor your temps, you'll find it always reboots around the same temperature.
Easy solution though.
Take it into a Verizon store. Tell them your problem. They'll ask you to reproduce it for them.
The easiest way: proceed to surf like a maniac. (I just refreshed the main full page of engadget and whatnot)
After they see it, they'll send you a new one. And that 30 day thing doesn't matter. A different warranty, manufacturer's warranty covers things for a year.
Sent from my Incredible using XDA App
I had this problem as well. I called Verizon and explained the problem. I was asked to attempt a factory reset, and before I could, the phone shut off and started to reboot. The rep told not to bother and sent me a replacement which I received the next day. The call lasted maybe 5 minutes...
Sent from my ADR6300 using XDA App
Thanks for the input
Thank you for the input and suggestions. I called Verizon and they said they will send me a reconditioned phone today. I don't qualify for a 'new' one, even after the fuss I made. Hopefully, I won't have the problem again. The rep also mentioned that it is perhaps not wise to use the phone as a primary source to surf the internet because it is not designed to be able to handle all the data, etc and the reason why it reboots is because its a safety issue with the phone. When it gets overworked it needs to restart.
I am thinking that if the replacement gives me the same problem, then I may have to go with an iPhone because it seems that Droid isn't up to the task?
imahatman said:
Thank you for the input and suggestions. I called Verizon and they said they will send me a reconditioned phone today. I don't qualify for a 'new' one, even after the fuss I made. Hopefully, I won't have the problem again. The rep also mentioned that it is perhaps not wise to use the phone as a primary source to surf the internet because it is not designed to be able to handle all the data, etc and the reason why it reboots is because its a safety issue with the phone. When it gets overworked it needs to restart.
I am thinking that if the replacement gives me the same problem, then I may have to go with an iPhone because it seems that Droid isn't up to the task?
Click to expand...
Click to collapse
That rep is wrong. This is a SMARTPHONE. Why else did we buy it but to be able to surf when we want? Under normal temps, like, under 100 degrees, it might get hot, but it shouldn't reboot.
It's a hardware issue.
I personally went on a trip to New York where the outside temperature was over 100 degrees (hottest summer ever I'm told) and I had no problems with my refurbed phone.
And you shouldn't be getting a refurb, it should actually be a "CLNR," which stands for Certified Like-New Replacement.
So don't jump ship quite yet
gmichaelow said:
That rep is wrong. This is a SMARTPHONE. Why else did we buy it but to be able to surf when we want? Under normal temps, like, under 100 degrees, it might get hot, but it shouldn't reboot.
And you shouldn't be getting a refurb, it should actually be a "CLNR," which stands for Certified Like-New Replacement.
So don't jump ship quite yet
Click to expand...
Click to collapse
Props on both of those statements. I've mentioned before in other posts I'm an in-store technician and sometimes (not my coworkers, I think I have them pretty up to date) other technicians talk out of their ass. Gmichael is right, it's a CLNR, and if you compared that to a "brand new" phone out of a box you could not tell the difference, and if you said you can you'd be lying to me. The warranty still stands, and typically the ESN or certain parts will be recycled to reduce waste. It's not like you're getting some dinged up phone with someone else's fingerprints and cheek smudges on the screen.
Just out of curiosity you said you have your phone rooted, do you overclock at all? I found that when I overclocked the processor and got a few things running at one time the phone would warm up and lock up for a second then do a reboot. Even when I'm not doing that though the phone will get pretty warm while doing some really processor intensive things, especially while on a charger.
imahatman said:
I am thinking that if the replacement gives me the same problem, then I may have to go with an iPhone because it seems that Droid isn't up to the task?
Click to expand...
Click to collapse
LOL at this statement btw. Not to be too much of a fanboy, but I've used an iPhone before and I cannot figure out what the big deal is about it. As far as I'm concerned this phone SMOKES the iPhone. Not even on the same planet.
Even, my phone heats up and reboots while using over 3G. Also battery gets heated while using navigation, playing games etc. I’m on Stock Gingerbread ROM, with S-Off, rooted and on gingertiny Kernel. I tried using the phone after swapping battery with OEM battery of a fellow Dinc user and also 3500 mah battery but the problem still persists. I’m located in India and using the phone on Reliance Network. What could be the cause of this? Kindly help me with some solution..
Related
From searching, it looks like tons of people are having random reboot issues with the HTC EVO. Let's make one thread to put everything so maybe we can figure this out.
Side note, it looks like the HTC desire has the same issue:
http://forum.xda-developers.com/showthread.php?t=676402&highlight=rebooting
So post what you've tried that hasn't worked.
If you think you have a solution, share
One thing I've noticed is it seems heat related.
I've installed temperatures monitors and it seems around 32 degrees Celcius is around when it reboots. It will reboot loop usually. This can be cured by pulling the battery and waiting for it to cool down, or just put it in the freezer for 4-5 minutes.
I've tried underclocking it with the screen dimmed way down, and running it without the back cover and it still overheats.
For me, the problem came out of nowhere. I had the device for over a month with heavy usage and no problems. My current GUESS is it must be a physical problem. Not enough thermal grease or something...
It looks like the HTC Desire users may be getting replacement motherboards to fix their issue.
Does the HTC EVO and Desire share parts?
From other threads it looks like:
Root or Stock - Doesn't matter
Radio version - Doesn't matter
Rom version - Doesn't matter
GPS Fix - Doesn't matter
GPS turned off - Doesn't matter
3G data, 4G data turned off - Doesn't matter
Hard Reset - Doesn't matter
Found this on the HTC Desire reboot thread:
Latest test list for HTC Desire RR (Random Reboot) problems:
-All phones with s/n HT03 to HT07 can get this problem (Minor problem from SH09 so far)
-Starts around 1.5 to 3 months after use
-Reboots get worse over time
-Firmware and android version doesn’t matter which you have
-Force apps2sd doesn’t matter if you use it or not
-PVT1 or PVT3 or whatever doesn’t matter
-Screen type, doesn't matter if you have AMOLED or SLCD
-There seems to be an antenna/radio/simcard issue also
-Overheating causes reboots too
-Reboot is not always temp related
-SD card size doesn’t seem to matter
-Having apps on SD or not doesn’t matter
-Size of files on SD doesn’t matter
-Rooted or not doesn’t matter
-Motherboard changed after repair doesn't always fix it
-Sim locked or not doesn't matter
-Provider doesn't matter(vodafone, kpn/hi, T-mobile etc all got it)
-Most likely hardware issue, sense flashing won’t fix it, yet changing motherboard will
-Restarting doesn't fix it
-Factory resetting doesn't fix it
-Changing/buying new battery Doesn’t fix it
-Using app killers or shutting down some services yourself doesn't help
-Leaving all settings on default doesn't fix it
-Plugged into car charger in the past doesn’t matter
-Hboot version probably doesn't matter (still not fully tested)
-Having a phone cover or not doesn’t matter
Click to expand...
Click to collapse
wifes phone has been doing it very bad...one that has never been rooted...
was going to root it and try new rom but seems to be a hardware issue.
any other comments on this subject?
My stock rooted Rom just rebooted for the first time today. I really don't rememebr what I was doing st the time....but this has never happened before. I assume there's no event log to check.
Sent from my PC36100 using XDA App
I had been facing this with increasing frequency. I got the phone on launch day, and the problem started over the last month, getting worse all the time. I agree with the OP that there does not seem to be any obvious cause -- sometimes it is heat related, sometimes not. Any time I push the phone (run psx4droid, or navigation + anything else), and sometimes even with lighter usage, like on a phone call. Unrooting did nothing to stop the problem.
After extensive searching, I found three possible causes: bad battery (I tried a new one and the problem continued, but this seems a good starting place), bad memory blocks, or bad processor.
I was unable to find any solution to this problem. I took my phone to Sprint today, and they told me that their tests didn't show a problem. Then I made it happen in front of them (launch navigation to anywhere, then a couple more apps, then boom, reboot) a couple times (really, after the first time, letting it turn back on pretty much caused it to happen again).
After that, they agreed to replace it. I do have the TEP, but they assumed that the problem was hardware related so I don't know if you have to have it for them to replace it.
Strangely, they gave me a white one as a replacement.
I haven't had any problems with the new (well, re-manufactured) one, and I hope it stays that way, but I guess only time will tell.
I'm currently experiencing the problem as well, funny thing is every time it happens, the phone is NOT in use, simply sitting on table or desktop in standby. This happens about once every two days.
Currently running rooted evio2 1.3.1
Wow, I was about to start this thread, when I saw this. I guess I was like 10 minutes late. Either way, i believe something messed with the hardware. My little bro cracked my screen badly, so I am getting a new evo anyway, but will I be able to get one free bcuz of this? This is really a terrible problem. Somebody needs to de-assemble their precious evo and see if there is an obvious problem. thanks a bunch. Subscribing.
same here.
happens mostly when on the charger and i am using it at the same time. so heat related seems likely.
can anyone get a logcat of it happening?
I called sprint support and they said it's defective to return it.
Taking it in for replacement today.
Sprint replaced mine for $35 [a refurb]. That's the end of that.
But now, I can only use the speaker to hear my callers. Gotta go back and get another!
My guess is the new update could be putting a lot of strain on the battery but who knows? I haven't experienced it but maybe its because I'm using the extended mah 3500 seido battery.
Sent from my PC36100 using Tapatalk
thlinx said:
My guess is the new update could be putting a lot of strain on the battery but who knows? I haven't experienced it but maybe its because I'm using the extended mah 3500 seido battery.
Sent from my PC36100 using Tapatalk
Click to expand...
Click to collapse
No, I've got the 3500mAh Seido battery too.
I don't think it's strain since mine has gotten worse. AKA the amount of usage it take to make the phone reboot has gone from hours of use to minutes.
.jond said:
No, I've got the 3500mAh Seido battery too.
I don't think it's strain since mine has gotten worse. AKA the amount of usage it take to make the phone reboot has gone from hours of use to minutes.
Click to expand...
Click to collapse
Actually I just had a reboot lol.
Sent from my PC36100 using Tapatalk
Same thing here. I posted my issue in the rom threads i used, and everyone ignored the issue, lol.
For me, I noticed it about a week after using roms with the new software update (3.29). It happened with navigation, launching multiple apps, running quadrant, etc.
So yesterday I installed DC 3.5 from scratch, turned nav on and let it sit for a couple of hours. NO reboots. Before, after 10 mins of the screen and nav being on, I'd get a reboot. Has anyone else tried this (or willingly to try it)? I switched back to my nand backup, ran quadrant -> bam, reboot.
I bought my EVO on launch day (HW Version 002), and have not had any problems until around Oct 13.
I took the phone on a trip to Orlando, and as soon as I got off the plane and turned on the phone, the problems started happening. It has been happening ever since, even since I returned home.
I bought my phone at Best Buy, and have had their Geek Squad send it back to try to fix it. I also added the complaints about screen separation to the workorder so that they would be more likely to replace the device. Hopefully, this fixes the issue.
I also think it is heat related, but I don't know why it is just now becoming an issue. Just to make sure the folks at BB could see the issue happening, I put the phone in front of my car's heater for a few minutes, then started up Google Earth, and was able to make the phone start boot looping while I walked into the store.
I tried hard reset, soft reset, update prl, underclocking, GPS Reset, new battery, new SD Card, and none of those things worked. I wonder if the removal of the 30 fps limit in the last update caused some type of heat damage?
I just had a reboot last night while trying to look at a picture I'd just taken in the Camera app on CM6.0.0. Only the 2nd or 3rd time it's happened. Still annoying though. Hope it doesn't get worse.
.jond said:
I called sprint support and they said it's defective to return it.
Taking it in for replacement today.
Click to expand...
Click to collapse
How much they charged you?
Sent from my PC36100 using XDA App
MedSchool26 said:
Same thing here. I posted my issue in the rom threads i used, and everyone ignored the issue, lol.
For me, I noticed it about a week after using roms with the new software update (3.29). It happened with navigation, launching multiple apps, running quadrant, etc.
So yesterday I installed DC 3.5 from scratch, turned nav on and let it sit for a couple of hours. NO reboots. Before, after 10 mins of the screen and nav being on, I'd get a reboot. Has anyone else tried this (or willingly to try it)? I switched back to my nand backup, ran quadrant -> bam, reboot.
Click to expand...
Click to collapse
I reset mine back to stock. Unrooted it and everything.
Didn't fix the issue for me.
Now I did try erasing all the stuff that's erasable inside recovery and it seemed to go a few days without a reboot. Not sure if that was a fluke or not.
Unreal, can't believe this has happened. Bottom right hand side of my phone. Glass is fine and everything works but the key component that lets you see everything.. ruined.
Of course it happened two days before im supposed to fly off on holiday
This is a nightmare, need to now get some answers/fixes whatever.
Who will repair this thing? T-mobile my network provider or HTC? Do I even have a leg to stand on with any of this? Surely my consumer rights have to come into play, all i did was put it for charge and checked it ten minutes later to find it had cracked. If the battery or something has caused it to overheat surely it's their fault?
Can i leave it for two weeks while i go on holiday?
If i leave it for a whole two weeks will someone like the companies i mentioned refuse to fix it because i left it? With all that's going on i would really prefer to leave it till i get back. It won't get worse so this would be the best option for me.
My head is all over the place at the moment - What are my next steps now that i've found the LCD has cracked?
Just to add, i got the phone in November so it hasn't been a year yet.
I would really really, really appreciate any sort of help on this, even the slightest bit!
Sorry to hear, it's an awful feeling when such things happen just at the wrong time.
From other users experience and my you send to htc, which have an awful service center.. A mate and an xda member had his phone with them for a month before they decided to send him a new one, that's after number of phone calls and a believe a letter and from my experience then sent me my phone back in the same state as it was send.
Others have better experience with the network provider. And it shouldn't be a problem at all leaving it 2 weeks, I say that I confidence.
Sent from my Desire HD using XDA
Very reassuring, cheers!
So if HTC tend to give you a new phone then my next step after coming back will be to grab every last bit of data off the thing. Good thing apps are linked to your Gmail account.
I might just see what my network provider says so it gets done quicker. It would be good to have a chance of getting a new phone though, haha.
To be honest I have three ways of sorting this, get it fixed with HTC, get it fixed with t-mobile or try and get it fixed with mobiles.co.uk the place I got it from. Essentially carphone warehouse.
I always prefer going the official route i.e HTC and I may even wait a while for it. Anyway I have to call them first and see what they say.
Again, very helpful cheers.
Send it to htc. The others will forward it to them anyway. The repair centre has vastly improved recently. They changed locations a while ago which slowed everything down but it's much better now. They also send a courier to collect the device the next day (after reporting) so you could send it away now and have it repaired when you return. Hope this helps.
Sent from my Motorola Startac running Atari 2600 software!
Will they just repair it? I had a HD2 a while back and my screen cracked sent it off to HTC for repair they rang me couple days later and told me that accidental damage was not covered by warranty. I asked for it back as they were quoting silly prices. They may try to fob you off with this and try to say it your fault.
Ricey
If the repair centre CAN repair it, they definitely will (that is one of their main performance indicators, repair vs replace). Yes, send it to them direct, cut out the middle man.
If there is no obvious impact that caused the crack, ie it's not your fault, I'd recommend you research heat (?) as a contributing factor and take them down that path, so that they don't spend too much time on the diagnostics. Doesn't sound normal to me, but they may have prior experience.
My only experience of a HTC repair centre was excellent, although it was 2 years ago and for a WM Prophet . They were in front of where I was working at the time and they took 2 days to fix, not replace the phone.
Oh, and install Titanium Backup, and do a full backup to your card.
Cheers for the advice!
Will definitely get in touch with HTC before anyone else. It's got to be a heat issue but what if they refuse? Can i bring my consumer rights into it? The crack looks like someone has pushed on it from behind but there is no outside damage and i was sitting in the room while it was charging; nobody touched it. It was hot when i picked it up but it always gets hot around the back when i charge it. It's definitely a heat issue but god knows what they say.
Hope i can just explain that and they will help.
Haven't rooted my phone so cant get Titanium backup but tbh i might as well root and backup everything thenrestore it all to default.
I was dropping my dad off at the airport in Canada and right when I cross the border we started smelling something like burning rubber. We drove 10 ft., paid the toll, and right after the smell got heavier and I saw smoke come from the phone. I immediately turned the phone off and checked for any burn marks, but found none. Pandora also froze and stopped playing music during this time. I had international roaming turned off, but I really hope Sprint and Samsung's way of preventing unwanted roaming doesn't involve combusting the phone. Yesterday, my entire screen turned yellow, out of the blue. I don't know if the two issues are related, but it seems like something's not right with my phone. The screen went back to normal after I turned it off and on, but that was an odd issue.
I just got home, re-flashed the stock EG30 kernel (I was using the stock EK02 kernel for about 2-3 days, it was during this time that I had the yellow screen and smoke), but I'm kind of paranoid about leaving the phone on. Since there's no physical damage to the phone, what are the chances that Sprint will replace my phone if I walk into a store? I leave my phone in the car when I go work out and I really don't want to walk out one day to see my car on fire.
Something tells me if you told sprint your phone started smoking and now doesn't work properly they would most likely replace it.
Sent from my SPH-D710 using XDA App
I took my evo back to fix my power button and they gave me a brand new one, I had stock rom but had s-off
Sent from my SPH-D710 using Tapatalk
Alright, I flashed everything back to complete stock. Wiped all the data on my phone and packed it up. I'll stop by the Sprint store first thing tomorrow and see about getting it replaced. Should make for an interesting conversation, at the least.
Smoking Epic Touch is a recent upgrade which came via OTA. Many people complained our phones weren't exploding like the new iPhone 4S so Samsung threw a quick patch together.
I'll give it to Apple, they definitely beat Android to the punch on the newest smartphone feature, "explodiness."
sauce: http://www.telegraph.co.uk/technology/apple/8922888/Exploding-iPhone-investigated.html
open the back cover, your battery might have some burn marks lol
Always look at battery temps if you are able. A quick one is Android Assistant. Ive hit 52C (125F) on my Epic and Epic Touch without smoking... so yours must've been quite a bit hotter.
expertzero1 said:
open the back cover, your battery might have some burn marks lol
Click to expand...
Click to collapse
There are no burn marks of any kind.
I just got back from the Sprint store and am unsatisfied with how things turned out. After waiting for 20-30 minutes I got a tech to look at the phone. After another 20 minutes, he came back and said that he took it apart and found no burn marks--which I don't disagree with since I turned the phone off at the first sign of smoke and checked for burn marks, myself. The next part is what had me scratching my head. He then proceeded to tell me that he 'cleaned' the phone and handed it back to me telling me that it's good to go and that I should "try to avoid making it hot". Haha, what? I was listening to Pandora with nothing else running on a stock (not overclocked) kernel, if the phone got hot enough to smoke from this what can I do that's not going to make it smoke again? This is where I became baffled. I just told you I saw the phone smoking yesterday and that the screen was acting up the day before that and you think using some rubbing alcohol or compressed air makes the phone safe to use again?
I asked to speak to the manager and after some talking she said that because I didn't have the extended warranty I'd need to pay $35 for a reconditioned phone. I declined as I expected them to just replace the phone.
I don't think that the manager or the tech were completely in the wrong to handle the situation the way that they did since there was no physical proof that the phone did indeed smoke. That being said, given that the phone showed no signs of physical damage (which the tech confirmed) and that it seemed to be working fine, wouldn't it have been better of them to save face and just replace my phone with no charge? It's entirely possible that I could be lying about the phone smoking, but if that were the case wouldn't something else be up? Why would I go out of my way to try and replace a phone that's working correctly? It's not like I wanted a different model phone, either. I just wanted a replacement GS2.
Sigh. I'm going to contact sprint customer support and explain the situation to them and see if they can give me a different answer. If that doesn't pan out I'll try contacting Samsung. Regardless, my opinion of Sprint has dropped a great deal.
EDIT: I just got off the phone with Sprint and the CSR waived the $35 fee. I'll pick up the replacement later today. Well, the CSR brought my opinion of Sprint right back up.
Check this out
http://tinyurl.com/7orbabm
.: sent from my Samsung Galaxy S II Epic 4G Touch :.
Honestly, you shouldn't be surprised by a $35 fee considering you don't have TEP.
You have to remember,Samsung manufactured the phone, you could always go through them. Sprint just simply acts as a convenient go-between for things like repairs. That 35 is more or less for the convenience of not having to go through the manufacturer (which is always a pain). You could also pay 8 a month for the same convenience...sounds fair to me ..
Sent from my SPH-D710 using xda premium
squshy 7 said:
Honestly, you shouldn't be surprised by a $35 fee considering you don't have TEP.
You have to remember,Samsung manufactured the phone, you could always go through them. Sprint just simply acts as a convenient go-between for things like repairs. That 35 is more or less for the convenience of not having to go through the manufacturer (which is always a pain). You could also pay 8 a month for the same convenience...sounds fair to me ..
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
It seems fair to me as well. I pay it on both of my phones. When I had my Epic, I had a screen go bad and they not only replaced the screen, they Also replaced the keyboard and battery cover. It was like a brand new phone. I also got my Nexus wet and the camera broke. I called and they said to just bring it in. I don't know how it is when you don't pay the $8 a month but they always take care of me without any hassle. I will always pay it just because it makes things go so smooth if I have a problem
Sent from my SPH-D710 using xda premium
With regards to the replacement fee: I've been a cell phone user for close to a decade and I've never had a phone die on me, let alone begin smoking on me. So I have no prior experience dealing with replacing phones with manufacturer defects. After this experience though, I do have a new understanding of the process by which cell phones are replaced, so I won't be surprised by the fee the next time something like this happens and I go to a Sprint store, instead of the manufacturer, to remedy the situation.
Regardless, Sprint's over the phone customer service reps exceeded my expectations--they were friendly and quickly resolved the issue without making a big deal out of it, which I greatly appreciated.
I didn't get the replacement when I walked into the store, they told me they'd mail it to my house and that it'd arrive in about 2 business days. I'll post a final update after I receive the replacement.
I got the replacement re-certified phone today. It looks new, came in a generic box with no accessories. They didn't include a new battery, though. Which, I think, may have a chance of being the reason the phone was smoking in the first place.
Regardless, the phone seems to work fine. I'll use it completely stock for a few days to make sure everything's ok.
looks like ur phone needs an intervention
My ET4G smokes all the time but I think it has to do with the blazing fast 3G speeds of 0.8Mbps down and 0.2Mbps up...
Sound like your phone may need a patch to fix it...
Sent from my SPH-D710 using xda premium
Hi guys. Haven't been here in a while. My daughter is now saying her cap. glide is randomly shutting itself down- not related to low battery. It happened 3 times in one week. When she powered it up the battery was fine. The phone is about 9 months old. I think it has a 12 month warranty. At least on the samsung site it says 12 months. We got it from ATT with contract renewal.
I read that the regular Captivate had this problem. Did it flow over into the glide? Haven't found anything about it. I assume ATT will replace with a refurb if anything.
sashusmom said:
Hi guys. Haven't been here in a while. My daughter is now saying her cap. glide is randomly shutting itself down- not related to low battery. It happened 3 times in one week. When she powered it up the battery was fine. The phone is about 9 months old. I think it has a 12 month warranty. At least on the samsung site it says 12 months. We got it from ATT with contract renewal.
I read that the regular Captivate had this problem. Did it flow over into the glide? Haven't found anything about it. I assume ATT will replace with a refurb if anything.
Click to expand...
Click to collapse
I use mine pretty heavy and havent noticed any problem i assume that you are running the phone completely stock and if so i would suggest that you download samsung kies from samsungs site and run it then plug the phone in and it will ask you if you want to update the phone it may run better on the newest firmware that there is other wise i would download avgs free antivirus app and run it to see if there are any apps that might be to blame i would post links but to avoid spam i am not allowed
og anarchy said:
I use mine pretty heavy and havent noticed any problem i assume that you are running the phone completely stock and if so i would suggest that you download samsung kies from samsungs site and run it then plug the phone in and it will ask you if you want to update the phone it may run better on the newest firmware that there is other wise i would download avgs free antivirus app and run it to see if there are any apps that might be to blame i would post links but to avoid spam i am not allowed
Click to expand...
Click to collapse
Thanks for your response. Yes, it is stock rom, but I have it rooted with CWM recovery on it. I don't think kies can update it due to CWM. And it's in another state. LOL. But good to know you don't have the issue. As for running antivirus, my daughter does not even know what that is- she barely runs it on her computer. If I ever get my hands on it I will try your suggestion for AV.
Could be a battery issue... mine did the same, and when I took out the battery it was slightly swollen.
Thanks for that. I'll have her check it out.:fingers-crossed:
Interested in your solution
My wife's Captivate Glide just started having random shutdowns last week. I came over looking for a "return to stock" thread hoping that putting a new OS might help when I saw this thread. I've been reading xda on the GalaxyII boards since getting mine last year so have some familarity with xda. Wife prefers to not update OS so I want to avoid ICS. She had AVG installed and I added Lookout to scan with it also and can't seem to find an issue with those. The problem for her mainly manifest itself when she has the internet turned on. The phone will basically act like the battery is critical and do a shutdown even if it is over 50 percent. power up with the cord in and it still shows good charge. If I find something that works I'll post it here also.
I have random shutdowns/boot cycles too. I've narrowed it to a hardware issue. I was running rooted stock rom, but also ran liquidsmooth and now on aokp rom, and its still happens.
I posted a topic a couple weeks ago, asked if anyone has any experience replacing the power button..its not that it sticks, but if pressed the wrong way in the wrong spot, the phone goes into endless boot mode, with the samsung logo up for about three sec, then black, then samsung logo, then black.
The timing is rarely the same. There's no debris or gunk. Its not battery. Its not overclock issue. Its something to do with the phyical power button.
Can I diasble power button using key remapping?
Sent from my SGH-I927 using xda premium
Having the same problems with my Glide, and I really do think it's a hardware issue since my battery looks fine. After reading many threads here and elsewhere, I'm resigned to the fact that it can't be fixed, but more suggestions are welcome.
My daughter has had this phone for almost a year and it just started happening to hers. She is very hard on her phone. 5000 texts/month with alot of drops. She just might have abused it to near death. lol.
Random Boot
Hello guys;
I think I'm having same or very similar issue.
My phone is randomly shutting down; some times is in cyclic restarts.
Did you guys came up with a solution to this problem?
Thanks
sashusmom said:
My daughter has had this phone for almost a year and it just started happening to hers. She is very hard on her phone. 5000 texts/month with alot of drops. She just might have abused it to near death. lol.
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5000 texts per month?
Does your daughter know how to speak or is she only familiar with written language?
If you're on a stock rom, it's almost certainly a bad battery.
Battery voltage will drop when it's hot or if it's damaged. When you turn it back on, the phone says you still have plenty of power left.
What the phone is really doing is making a guess about how much battery life it has left.
It knows the voltage. Now, if you know the voltage a battery is producing with no load, you can get sort of an idea of how much more life you can get out of it. The phone keeps track of this (roughly) and tries to guess. It's also not going to let the battery drop too far down below 3.6 volts, it will shut it off for safety, because if you truly completely discharge a lithium battery, you can't charge it. (there are tricks to get them going again, but it's bad for them.)
And a damaged battery can have plenty of volts, but once you put it under load it will drop sharply. The phone will power down to protect the battery, or it just won't be able to stay on any longer.
Anyway, pull your battery. Make sure it isn't bulging. Pick up a spare off of ebay for $10 and see if it is better.
Or if it's under warranty, just take it in.
davidpartay said:
5000 texts per month?
Does your daughter know how to speak or is she only familiar with written language?
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Lol.... Sometimes it's only 3 thousand. But you are right. The art of communication is being lost on this generation of kids who rely on computers, tablets, and smartphones. Instead of calling, they text about everything.
My daughter is graduating:victory: with a double major- Theatre and speech (performance) so we know she can talk and sing and psychology with ambitions to get a masters in dance therapy to work with autistic kids.... If broadway does not work out Any directors or producers out there need new talent?? :fingers-crossed:
epsalmond said:
If you're on a stock rom, it's almost certainly a bad battery.
Battery voltage will drop when it's hot or if it's damaged. When you turn it back on, the phone says you still have plenty of power left.
What the phone is really doing is making a guess about how much battery life it has left.
It knows the voltage. Now, if you know the voltage a battery is producing with no load, you can get sort of an idea of how much more life you can get out of it. The phone keeps track of this (roughly) and tries to guess. It's also not going to let the battery drop too far down below 3.6 volts, it will shut it off for safety, because if you truly completely discharge a lithium battery, you can't charge it. (there are tricks to get them going again, but it's bad for them.)
And a damaged battery can have plenty of volts, but once you put it under load it will drop sharply. The phone will power down to protect the battery, or it just won't be able to stay on any longer.
Anyway, pull your battery. Make sure it isn't bulging. Pick up a spare off of ebay for $10 and see if it is better.
Or if it's under warranty, just take it in.
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Click to collapse
Very informative. Thank you. She did pull the battery and it was fine. It is about a year old. I got her 2 replacements and she just doesn't use them. I will suggest that she switches to a new one- although they are almost a year old too, but unused- I charged them up once before i gave them to her.
phone saga continues!!!
:silly: Well, my daughter being sooooo poor that she couldn't buy herself a BOX of tissues(cough-cough), she was pulling toilet paper from the dorm bathroom and plop! OOps!! Her phone fell into the drink! (toilet bowl!!)
She knew enough to pull the battery and used a blowdryer to start the dry out process, and put it into a bag of rice. Didn't leave it in long enough and tried to power on- did a little dance, and it died. I thought she fried it, but she put it in rice again- battery pulled and slid in the open position.
2 days later she called us on it- (today) and it seems to be working!!!:victory:
So, Rice saved the day again! :silly::good::highfive::fingers-crossed:
We'll see how long it lasts. I bought a cheap go phone last nite on att for $21 as a temporary replacement. Maybe it won't be needed.
Help!!
Hard to believe my glide is begining to give problems. After flashing a stock kernel on spike55 jb 4.2 rom,i started getting random app crashings. So i sought to revert by flashing back the original jb ROM,but it got worse. Now i was uable to get network and my baseband version displayed unknown also i had random reboots.
At this junction, i realised i had to revert to stock. So i got a stock ICS rom from sammobile, flashed it via odin and whala! Problem seemed solved. So i flashed CWMR and reflashed jb 4.2.
Afterward, all seemed well not until the random reboots came back. So here i was thinking about my phone being tired of all the flashing and wanting to be on stock. I went back to stock, but the random reboots still lingers.
Though i have a feeling the problem is with my power rocker cos only a little tap pops up the power menu.
At this junction, i dunno what to do. I'll be very grateful if i can get any real assistance from anyone. Thanks a bunch in anticipation.
So I thought I'd post again. Daughter home for good. Started complaining about her battery again. I found her 2 spare batteries that were never used. Had her make the switch.
Then I looked at the removed battery. It was slightly swollen. You had to look straight down to tell. Looking at it flat, it seemed to be fine. But put it on end and it had a slight bulge. So it was a battery going bad. We caught it before the phone was damaged.
Sent from my Nexus 7 using Tapatalk 4
Hello!!! Back again My daughter ran on macadam and her unprotected cap. glide plopped out of her sweatshirt pocket and hit hard. A small hairline crack in the screen, but it pretty much killed the digital panel. She had it for 18 months and for her, that's a record. But she loved the phone.
We just got a new one unlocked one off amazon for $138. No contract renewal for her.
If anyone is still reading this thread, her OS is 2.3.5 or 6. Is it worth updating to ics? We don't have kies installed so it will be a job to get everything installed, get drivers working, etc. She will be happy with GB. Last time I made the change to swap external and internal sd cards and she had no problems.
So is ICS worth the effort? Battery life? Can the sd swap trick work? Any advice will be appreciated. Presently it is new and stock.
sashusmom said:
So is ICS worth the effort?
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..it might even have come with ICS, the UI differences to GB are very slim.. Can't say more because stock roms are far inferior to the beast called P.A.C.man ROM :laugh: :good:
Really depends if she is tech savy and will explore the depths of customizability and usage... If so, http://pacman.basketbuild.com/index.php?dir=main/i927/nightly/ is the next place to go
Nightly builds 'been broken for 10 days now but should be fixed soon by awesome @kick buttowski :good:
And on a rooted phone, Titanium Backup can import/export SMSs and contacts supposedly even over to a different rom. (Still struggling a bit getting all my contacts ported from the sony xperia system, but..)
Oh by the way, one of them plastic hard cases is about 5$ on the bay
...It's not water proof though
eMPee584 said:
..it might even have come with ICS, the UI differences to GB are very slim.. Can't say more because stock roms are far inferior to the beast called P.A.C.man ROM :laugh: :good:
Really depends if she is tech savy and will explore the depths of customizability and usage... If so, http://pacman.basketbuild.com/index.php?dir=main/i927/nightly/ is the next place to go
Nightly builds 'been broken for 10 days now but should be fixed soon by awesome @kick buttowski :good:
And on a rooted phone, Titanium Backup can import/export SMSs and contacts supposedly even over to a different rom. (Still struggling a bit getting all my contacts ported from the sony xperia system, but..)
Oh by the way, one of them plastic hard cases is about 5$ on the bay
...It's not water proof though
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Click to collapse
Nice to see people are still using this phone. As far as the case- I must have bought 5 of them for her. She didn't want them on her phone. Now that she paid for her own replacement, she may rethink that one! lol. She is not tech saavy at all, so custom builds are not her thing. I didn't even do the mods on this phone that I did on her original. Thanks for your input. OH, it's still GB.
I woke up Sunday to essentially a brick, Saturday I went to sleep, plugged the phone in as normal and didnt think anything else about it. I woke up Sunday however and my phone would not get a wireless connection, Bluetooth was dead and the cellular connection constantly came and went.
I assumed maybe it got a software update or something else that killed it so I initially did a factory reset which did not fix it. The Wi-Fi and Bluetooth mac address showed up as "unavailable". I proceeded to use Googles flash tool through chrome and reflash the device which again did not fix it. The last hailmary was a fastboot flash of the firmware which again did not fix it. To me it looks like the modem just completely took a ****.
One thing leading up to this I noticed was my cellular connection would occasionally stop working with a exclamation symbol, my Wi-Fi would occasionally stop working as well but always came back. I chopped that up to software issues or something else as it was never a big problem. If this happens be cognitive that its very possible that modem is dying.
I have submitted an RMA with advanced replacement as the 3rd party partner does not have any parts inventory yet. Hopefully this is just a fluke and not a larger issue.
Oh my....I'm really sorry to hear this - I hope it's not a common issue either. Good luck on your RMA - make sure they send you a brand new one, and not refurbished (unless it doesn't bother you).
Velrix said:
I woke up Sunday to essentially a brick, Saturday I went to sleep, plugged the phone in as normal and didnt think anything else about it. I woke up Sunday however and my phone would not get a wireless connection, Bluetooth was dead and the cellular connection constantly came and went.
I assumed maybe it got a software update or something else that killed it so I initially did a factory reset which did not fix it. The Wi-Fi and Bluetooth mac address showed up as "unavailable". I proceeded to use Googles flash tool through chrome and reflash the device which again did not fix it. The last hailmary was a fastboot flash of the firmware which again did not fix it. To me it looks like the modem just completely took a ****.
One thing leading up to this I noticed was my cellular connection would occasionally stop working with a exclamation symbol, my Wi-Fi would occasionally stop working as well but always came back. I chopped that up to software issues or something else as it was never a big problem. If this happens be cognitive that its very possible that modem is dying.
I have submitted an RMA with advanced replacement as the 3rd party partner does not have any parts inventory yet. Hopefully this is just a fluke and not a larger issue.
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Click to collapse
Damn, man. I feel sorry for you. Hopefully you get a replacement device rather quickly.
Just for curiositie’s sake
- did you bootloader unlock/ root and modify anything?
- in what kind of climate do you live? High humidity? Hot outside? Ever left your phone baking in the sun?
- Or maybe the opposite? Very cold? You used the phone outside a lot? Maybe it's a hardware design problem.
- Did you ever drop it? Maybe it's just the physical connector from the connectivity module to the motherboard that is lose, might be a design problem and could happen to anyone.
Morgrain said:
Damn, man. I feel sorry for you. Hopefully you get a replacement device rather quickly.
Just for curiositie’s sake
- did you bootloader unlock/ root and modify anything?
- in what kind of climate do you live? High humidity? Hot outside? Ever left your phone baking in the sun?
- Or maybe the opposite? Very cold? You used the phone outside a lot? Maybe it's a hardware design problem.
- Did you ever drop it? Maybe it's just the physical connector from the connectivity module to the motherboard that is lose, might be a design problem and could happen to anyone.
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Click to collapse
Not unlocked, its been in a case 100% of the time since I have had it and hasn't really been "dropped" on anything other than my bed. I'm in SC/USA so its not exactly the hottest or coldest of environments so pretty average same for humidity.
roirraW edor ehT said:
Oh my....I'm really sorry to hear this - I hope it's not a common issue either. Good luck on your RMA - make sure they send you a brand new one, and not refurbished (unless it doesn't bother you).
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It better be new, I paid for the advance replacement (hold on card) until I send the other in. It should be here tomorrow.
That sucks. Hope it all goes smoothly
Velrix said:
It better be new, I paid for the advance replacement (hold on card) until I send the other in. It should be here tomorrow.
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I hear ya. We look forward to your report.
Velrix said:
It better be new, I paid for the advance replacement (hold on card) until I send the other in. It should be here tomorrow.
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Bummer, but they owe you a new one and then some!
Are you extensively on 5G? Or use GPS navigation apps while driving around in the hot sun?
Since the Samsung 5G modem isn't on the 5nm SOC die maybe it has less tolerance to heat.
miravision said:
Are you extensively on 5G? Or use GPS navigation apps while driving around in the hot sun?
Since the Samsung 5G modem isn't on the 5nm SOC die maybe it has less tolerance to heat.
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Almost 100% on 5G/Wifi and use GPS daily with AA and insurance tracking. If the phone cant handle normal use that would be a hardware flaw. It looks like a few of these have been reported on Reddit as well so hopefully the new one does not exhibit the same behavior in a few weeks.
Velrix said:
Almost 100% on 5G/Wifi and use GPS daily with AA and insurance tracking. If the phone cant handle normal use that would be a hardware flaw. It looks like a few of these have been reported on Reddit as well so hopefully the new one does not exhibit the same behavior in a few weeks.
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Big uff, that does sound like a hardware flaw. I have no 5G in my area, so I'm not too happy to find a dead device couple month later down the road, when doing holiday or so
What is "normal" 5G/GPS daily use for you? How long is the phone running nonstop? Can you give us a number? Did you ever check how hot it got? According to your statement, you seem to use it as navigation - where have you placed your phone? Did the sun shine on it constantly, or was it down below the windshield where your fitting/instruments/buttons reside? Can you give us an ambient temperature of your area when you used the device?
According to many reports, the phone is already getting quite toasty when doing 5G+Navigation, so maybe a couple hours straight sunshine & that toastiness were just a tad to overkill for it's hardware.
And jea I totally agree, a device dying in 2 weeks because you used it, even extensively, is unacceptable. Maybe if you drive it nonstop with full 5G/GPS madness it is allowed to die after a year, but certainly not in less than a month.
Morgrain said:
Big uff, that does sound like a hardware flaw. I have no 5G in my area, so I'm not too happy to find a dead device couple month later down the road, when doing holiday or so
What is "normal" 5G/GPS daily use for you? How long is the phone running nonstop? Can you give us a number? Did you ever check how hot it got? According to your statement, you seem to use it as navigation - where have you placed your phone? Did the sun shine on it constantly, or was it down below the windshield where your fitting/instruments/buttons reside? Can you give us an ambient temperature of your area when you used the device?
According to many reports, the phone is already getting quite toasty when doing 5G+Navigation, so maybe a couple hours straight sunshine & that toastiness were just a tad to overkill for it's hardware.
And jea I totally agree, a device dying in 2 weeks because you used it, even extensively, is unacceptable. Maybe if you drive it nonstop with full 5G/GPS madness it is allowed to die after a year, but certainly not in less than a month.
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Normal for me is to work in the morning and home in the afternoon roughly 30-35 mins drive with the phone plugged in sitting either in the cupholder or cubby so never really in direct sunlight. I never really noticed it hot to any extent and I don't game on it either so. What I mean as non stop is its constantly on wifi or 5g as we are plastered in this area.
I can say in the morning it felt a little warm when it did die but it wasn't anything completely abnormal. It felt roughly as it would charging.
Velrix said:
Normal for me is to work in the morning and home in the afternoon roughly 30-35 mins drive with the phone plugged in sitting either in the cupholder or cubby so never really in direct sunlight. I never really noticed it hot to any extent and I don't game on it either so. What I mean as non stop is its constantly on wifi or 5g as we are plastered in this area.
I can say in the morning it felt a little warm when it did die but it wasn't anything completely abnormal. It felt roughly as it would charging.
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Well it doesn't sound like any sort of extreme use case, so the phone definitely mustn't die in that scenario.
Just to gauge the customer care response times, have they given you an ETA?
miravision said:
Just to gauge the customer care response times, have they given you an ETA?
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45 mins or so waiting in chat, they shot an email over to me pretty quick but still no shipment notification. It is supposed to be landed tomorrow or the 17th.
Do let us know if the one you receive is brand new or refurbished since the thread below discusses Google replacing brand new with refurbished units
Google is sending REFURBISHED replacements
Have the Pixel 6 Pro here, noticed that when I open the camera sometimes it will just freeze up and reboot. Does this about 10 times a day. I tried reflashing the FULL OTA and Factory Images to no avail thinking it was software. So after two...
forum.xda-developers.com
miravision said:
Do let us know if the one you receive is brand new or refurbished since the thread below discusses Google replacing brand new with refurbished units
Google is sending REFURBISHED replacements
Have the Pixel 6 Pro here, noticed that when I open the camera sometimes it will just freeze up and reboot. Does this about 10 times a day. I tried reflashing the FULL OTA and Factory Images to no avail thinking it was software. So after two...
forum.xda-developers.com
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I did advance replacement which means they are shipping a new phone. If had sent it in I am sure they could have easily done that but we shall see.