Help to use the Global Warraty Service - Desire Q&A, Help & Troubleshooting

Hi,
I have a HTC Desire bought in Lisbon (06 august 2010).
I live in Brazil and I tried a lot to contact then but I'm getting bad phone connections all the time. So I'm willing to pay anyone that help (if the htc repair my phone), I can pay for it with paypal.
I have all the accessories, the documentation that came with it and the invoice.

Well, I don't fully understand what you are trying to do but I understand your Desire is broken and you want to contact customer service but you can't get them on the phone because your connection isn't good.
Try to send them an e-mail instead: Contact HTC Brasil By E-Mail
Maybe that will work for you. and you can ask the address to which you can send your phone to.

SterAllures said:
Well, I don't fully understand what you are trying to do but I understand your Desire is broken and you want to contact customer service but you can't get them on the phone because your connection isn't good.
Try to send them an e-mail instead: Contact HTC Brasil By E-Mail
Maybe that will work for you. and you can ask the address to which you can send your phone to.
Click to expand...
Click to collapse
The HTC from Brazil is the worst company ever... They told me that they won't repair, even if it's a manufacture problem. And if I wan't to get this phone repaired I should talk to the store that sold it to me... (That's why I started a web site www.odeiohtc.com.br (something like hatehtc.com.br)
I just want anyone to call the HTC customer service and make the steps that are require before I send my phone to them.

Related

Unlocking HTC Desire - Final solution - Reliable

Please, i´ve bought a HTC Desire from Three (UK) and need a final solution for unlocking this phone.
There are some method to unlock DESIRE without need to buy code ?
or
Does someone can tell me a reliable and fast site to buy a unlock code that works ?
htcsimunlock.com ?
htccode.com ?
prounlocking.com ?
PLEASE, HELP ME !!!!
Are you sure that it's locked?
I bought my Desire from 3 and it's happily working with an o2 sim in it.
I got mine from 3 as well, and it's not locked
Hi everyone, i come from Hong Kong,
my friend in UK brought me a desire form Virgin, but it is locked by this network!
I want buy an unlock sim code from the web in UK; however, i don't know which company is reliable and reasonable..........can anyone help me......quite urgent
I have just bought a Desire which is branded Virgin Media from Cex in the UK and it is unlocked.
I have tried a three sim in it and it accepts the card and makes calls (called customer services) but I did not try to go on the web with it as I had no credit.
I am informed that it will not go on the web using a three sim, can anyone confirm this?
I have a Virgin 3G sim in at present and it is working well on the web.
i have retracted my statement since it was a error. the first email did not get throught to me. but the second one did after i made a paypal dispute they replied in less than 2hrs and even sent me a personal message via modaco excellent service apart from the technical error.
i do reccomend HTCSIMUNLOCK.com it worked out £13.77ish
lnoormohamed said:
Do Not use HTCSIMUNLOCK.com they are useless still waiting 27hrs and counting
they said upto 24hours also no reply to my emails
Click to expand...
Click to collapse
So, which web do u prefer? i've sent a email to htcsimunlock.com, and they replied : "It's 19.95$ and takes from 5 minutes to 12 hours in some rair cases. The average delivery time it's 15 minutes."
How about unlock-htc.com ?
Re unlocking phones.
The easiest, most reliable way to unlock a phone is to contact your service supplier and request an unlock code from them.
I have done this with Orange, T-Mobile and Virgin and it works and is 100% reliable.
DO NOT USE HTCCODE - the guy is a crook.
This is an excellent service though:
http://htcunlock.com/HTC/desire/unlock_code/
JAmes.
jamfitz86 said:
DO NOT USE HTCCODE - the guy is a crook.
This is an excellent service though:
http://htcunlock.com/HTC/desire/unlock_code/
JAmes.
Click to expand...
Click to collapse
I 2nd this, he's a bit hit/miss because some people swear by him but my experience is rubbish, no answer to emails or anything, he doesn't even reply to posts in his own forum

[Q] HTC Desire LOST...

Hi. Somebody stolen my HTC Desire. How can I block it using IMEI. If it is already locked, is it international? I want to block it completely so that somebody can no longer use the phone. If it is possible to brick it remotely i would really appreciate it... I reported this to HTC but can't since it requires serial number that can be found on the phone itself. I worked hard just to buy it. Please do me a favor. please... i have been crying all day because of it. Please tell me how? I got the box with me... Thanks...
First of all, stop crying.
Second, the IMEI is (at least on mine) also on the box.
Third, report it to the police and hope they find it.
That is all you can do. Sorry for your loss and I hope you/they find it. I know about a case when an iPhone was stolen and was returned to the owner in like a month. So lets hope for the best.
Moved to Q&A as not development.
Second, stop crying, as said above. There's nothing we can do now it's gone, but the serial number is on the white sticker on the box, and begins HT99xxxxxxxx usually.
Report the theft to the police, and get it recorded. To block the IMEI, you will need to tell your network.
Was the SIM in the phone when it happened? If so, you NEED to tell your network ASAP, as you are liable for all calls made until you tell them and they cancel the SIM. They can bar the IMEI when you call.
As for it being international, there's no one database for this, so the phone may be usable outwith the country, but you likely won't get it back.
Did you install WaveSecure or anything like that on it? That would let you track it using the GPS and wipe the data.
Sorry to hear of your loss.
Phone your network now if not already done
It's for situations like this that i would really appreciate if HTC gave us the new SenseUI and give us access to to the webpage as well...
Thanks for transferring the thread. Here's in Philippines, the cost of HTC Desire is expensive especially for my type of job. I can't really help it but cry. Maybe its just natural for a typical woman eh? Sigh... Can't even sleep. Well, my sim is just a prepaid. And I have not installed WaveSecure or anything else. When I realised that my phone is missing, I can no longer call it. It may have been shut down already. Got my EMEI now from the box. Now I don't know what to do from here. Maybe reporting this to HTC would help?
I don't think HTC can help, I just know you should call
1. your mobile operator
2. police
and let it go. If it comes back, great. If not, you'll get another one, even better one
Are you insured ? In Denmark we have a household insurance that covers thefts like this ?
The worst part is the data and accounts that someone else has access to now. I suggest changing your gmail/google passwords as well as long in to google checkout and remove any existing credit cards
Likewise - try calling your insurance company - just might be lucky and they will cover it ?
/Smirge

[Q] Any way to sim-unlock HTC Wildfire S for free

Dear All,
sorry if anyone has asked this already.
Is there a way to unlock HTC wildfire S from Three (UK mobile provider) for free.
To be honest, I don't even mind paying the 15 US dollars for a online unlocking service, but I tried this already yesterday and the dudes from htcsimunlock.com (or whatever that is) told me that they cannot provide me with an unlocking PIN.
Also, I rooted the phone yesterday, but this didn't solve the issue.
Any comments will be highly appreciated.
Thank you
Rosti85 said:
Dear All,
sorry if anyone has asked this already.
Is there a way to unlock HTC wildfire S from Three (UK mobile provider) for free.
To be honest, I don't even mind paying the 15 US dollars for a online unlocking service, but I tried this already yesterday and the dudes from htcsimunlock.com (or whatever that is) told me that they cannot provide me with an unlocking PIN.
Also, I rooted the phone yesterday, but this didn't solve the issue.
Any comments will be highly appreciated.
Thank you
Click to expand...
Click to collapse
i guess you wil have to s-off .. for s-off you can gogle for XTC clip you may find a cheap used one on ebay or amazon or may get it on rent some where in your locality..
Try to make contact with your service provider Three, in my country some service providers give unlock code for free
Although not recommended, I took a shot at an eBay service to unlock mine. They did provide the correct PIN but took them a while (2 days actually ). Give it a shot if you want to, they provide a refund if they can't get it done as well..
Wildfire S Unlock
mstfkaratas said:
Try to make contact with your service provider Three, in my country some service providers give unlock code for free
Click to expand...
Click to collapse
I ditched Three on Sat/Sun and moved to Orange. Oh, the sweet taste! Just porting my number! Should be done by Wed/Thur. Been told Wednesday midnight.
Sent from a Time Lord, using his TARDIS.
hey $15 US is pretty good price as i paid $30 CDN

HTC to update HTC ONE X to fix bugs

Orange has now stopped replacing HTC handsets that have the reboot issue. due to the amount being taken back. I don't know if other networks are also putting a stop to this . HTC are now working on a update for all HTC one x devices to fix the problem. There was talk about HTC doing a call back on all devices but due to the state HTC are currently in it was decided it would be better for the company to try and fix through a software update
I note to any orange customers wanting a replaced phone under warranty please don't tell them its rebooting as orange will not take the phone back.
I send my apologies to all admins and mods if this info is in the public domain and a post has been made already. I understand their are some other people who come on.here who work for either HTC or other networks
Posted from my HTC one x by an HTC employee who is not best please with the company he works for
And that's why I left orange 10 years ago. Furthermore, they can't do that, if your orange branded 1x is faulty and they won't replace it, go to court and take them for costs and loss of earnings as well.
So orange believe that if you have a faulty handset they do not have to replace it as an update is in the works?
I'm afraid that's not how it works orange...
We all know by law anything we buy has to be as described and fit for perperce
An 1x rebooting does not fit this and yes of course it should be swapped without any questions
I cannot speak on behalf of orange but I can tell you what I was told. Don't just blame orange though it might be other networks and it may have also been a direct request from HTC . The info I was told about the update HTC customers are having came from an email at the office the info I had about orange came from the Burton on Trent orange store when i visited them with my own faulty handset not due to rebooting but do to the handset not taking a charge. I was told I quote its a good job you did not have a phone that was rebooting as we are no longer taking these. I did not ask why but I can guess why
Have we got a linky or other 'proof' of this?
No disrespect to the OP, he may just be passing on info he has heard…. but are the guys who told him this info correct? Cos, lets face it, ALL staff who work in mobile phone shops KNOW everything about what is happening everywhere in their company, dont they.
Steve
no disrespect taken Tomo
I have no links or anything to the info i have just given. Its not offical. HTC i guess will make an offical statment when they want to. But i can give you my world and thats all.
as for orange
I cannot speak on their behalf but pass info on what i was told by the store i went to.
I guess some one could phone orange and ask them if they are still doing swaps for duff phones. i think it stinks myself if they are not giving replacments for phones rebooting.
Yeah I'm not gonna believe it until HTC says it, because retailers are required by law to replace phones or refund them...
Hello to all
It looks like HTC has now realised the new update I've already had. Message come through on my phone its downloaded and installed ok . Just hope it fixes any problems with your one x

Is it possible to fix my HOX without warranty?

Hi guys,
2 weeks ago problems were started to appear with my HOX screen.
One little burn black pixel in the top right screen.
And a orange color sign in the button left corner of the screen. (gets worse as my device getting hotter)
I called HTC customer service in UK,
They told me that since im from Israel there is no official lab of HTC here, so I need to ship my device to Greece.
The thing is that my HOX is hacked and RELOCKED, i changed roms etc...and I told it to the guy in the customer service.
just to check if it still fine (after all thats a hardware problem and not software)
He told me its cancel the warranty and they cant fix the screen for me... only if ill add something like 400-600 euro for they to change the proccesor.
Its really sucks!
I paid so much for a high-end device and I need to have this issue's?!
why samsung s3 dosent need to face those kinds of problems? (not to mention that samsung have a offical lab in Israel and they dont need to send it to Greece!)
Anyway another israeli friend told me that he also was in the same situation like I, and he send hes device without telling hes device was jail break. They fix it!
Apparently its not HTC themself in greece, he got latter with the device after they fix and everything was written there in greek and a name of a company was something diffrent.
nothing about HTC.
So i guess they just fixing without really cheak if the phone was hacked. Maybe they dont care.
its just another company that works with HTC.
The thing is I already told the guy in the customer service that the phone is hacked and I gave him my IMEI nummber.
It means that there is no way back? they know not that my specific phone is hacked in their computers?
Or can I call again as ''another customer'' tell them my problems is the screen without mention the jailbreak, and send my phone anyway to Greece.
What do you guys think?
I am already with stock rom and the phone is RELOCKED.
I'll make it short for you.
If you can talk to the retailer you might have yourself a chance. Given that you are in Israel. Scratch that.
The 2nd option and the best one is s-offing your device than changing your phone's state as "LOCKED". Anyway, this isn't possible because there is no public way to achieve this. So, either your have to wait or forget this option. By the way, I don't know when we might get s-off or even if it possible (software wise).
Here now we get to the 3rd option:
First, no a customer service can't and won't be able to invalid your warranty just by talking to him/her.
Second, it will depends on the person who checks your phone in HTC. If he/she is lazy or an easy good natured person. He or she will fix it. DONE. For your information, if they connected your phone to a computer and the boot loader is "RELOCKED" they have an app which will indicate your phone as ROOTED/WARRANTY VOID. Also, I think HTC charges money if you wants to return your phone back to you (in case of warranty is voided).
You might be wondering why HTC asked a lot of money, they need to change your motherboard to lock it(Stupid HTC policy to be honest & they can lock it by other means).
Last option you have, is to find a good service center whom will replace only the screen for you. This will cost you less than what HTC will ask for.
note: I am ignoring the sgs3 part.
Good Luck
There is an oficial lab and importer in Israel. Google for Touch Group. They are located in Hertslia pituah
Sent from my GT-I9100 using xda app-developers app

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