I have a couple of POP3 accounts on my O2 XDAIIs. I used to be able to download my email from ISP without problems.
Lately, when there is any email waiting, it will connect and try to download and pop up the following message "Messages cannot be downloaded to your mobile device. Make sure you are connected and that your e-mail account settings are correct. Then, try to download messages again."
The other POP3 accounts work fine, even with the same ISP, and this POP3 account used to work when I first got the unit. The POP3 account in question works fine from my Treo using the same SIM card (I have Cingular).
I searched all over the web and forums, I see many have the problem and some have not been able to resolve it. I tried:
1) Soft and Hard Reset
2) Deleting and reentering the account
3) Used the Sprite Mail cleanup utility (which basically cleans all emails and attachments)
4) Tried a registry key that had worked for some: HKEY_LOCAL_MACHINE\Software\Microsoft\Inbox, create new DWORD ForceOffSSL and give it a value of 1.
5) Checked with my ISP – they could not see any problem with the account and works with anything else but my O2 XDA IIs.
6) I tried the Flemail 2006 program (formerly WebIS) and it worled for email. But the program is so buggy and slow that I had to delete it. This tells me the problem is with the native pocket outlook.
If there is NO email, it will connect, check and disconnect with no error.
There is a timeout somewhere. The other accounts can connect and download without problems.
Has anybody else had this problem and does anybody have any suggestions?
:evil:
No one else has had this problem? Any suggestions?
I know it is device specific as it works on the same GSM account on a Treo.
PPC6700 with same problem
I just purchased the PPC 6700 and I love the device itself, but I have had many problems with it after owning it for only 4 days.
1. Sprint failed to let me know that my phone had to be updated. Thanks! I only found out about this update after 1 hour of phone tech support trying to find out why my phone randomly went into flight mode. What a pain in the ***.
2. I have my own servers and cannot download my mail from them or my home isp. Sprint by the way repeatedly told me this must be an issue with you server. I told him after being on the phone for 3 hours (I could tell he wasn't happy) "You must be right! Microsoft has always developed software much more then anything ever put out in the Unix world".
So the only help I guess I can offer to you is "Yes, I have the same problem with the native outlook that comes with WM5.0
likegadgets said:
No one else has had this problem? Any suggestions?
I know it is device specific as it works on the same GSM account on a Treo.
Click to expand...
Click to collapse
Whenever I see this (and I see it a alot) on mt XDA IIs, I just select Accounts|Clear <account>
If it doesnt work immediately then I restart the Outlook Inbox app and/or disconnect/reconnect.
Been through searching registry/deleting this & that database file / re/installing accounts. Havent had to do that for ages.
I access 5-6 pop accounts from various servers, several are my wife's. My bet is that it has something to do with whether the current status of the emails downloaded in your device matches the server etc - due to the function that you can delete the emails from the server by downloading, deleting and then deleting from the 'deleted items' folder and re-sycning
HTH
ME TOO! Any resolution??
I am having the SAME EXACT PROBLEM with my new 6700...did you ever find a resolution?
THanks,
I am having the same problem on a Hermes / TyTN.
My first TyTN was fine. I have 3 email accounts. 1 uses SSL and the other 2 don't. There were no problems using either account.
Having replaced my 1st TyTN with a new one (due to poor wifi on first device) I now get the message 'Messages cannot be downloaded to your mobile device. Make sure you are connected and that your e-mail account settings are correct. Then, try to download messages again'.
The only solution is to use the ForceOffSSL setting for my 2 none-SSL POP3 accounts. Then I have to reboot the TyTN without the ForceOffSSL settings to use my SSL POP3 account.
Continually changing the ForceOffSSL setting and rebooting is annoying, so for the time being I'm using nPOP email client for my non-SSL accounts.
getting an email timed out on cingular 8525
I am getting the same message 'Messages cannot be downloaded to your mobile device. Make sure you are connected and that your e-mail account settings are correct. Then, try to download messages again'. I am having the same problem intermittently with Htc Tytn with a pop account yahoo. I seem to connect without a problem on the internet but i do get this error intermittently. any solution?
Same here ... cannot send mail via OptOnline Account
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OK...I got a resolution to this last night on the Cingular forum.
Quick answer is that OOL's SMTP Server is locked down. I needed to change the outgoing server to Cingular's (CWMX.com).
Thanks to anyone who took the time to click-in on this thread.
Happy New Year, all!
-pvs
===================
Hi all, OK, this marks my first post on this board. I've been a lurker for a few months, and have settled into a Cingular 8525 as my first Pocket PC Phone.
I noticed a few days ago that I could not send mail via my OptOnline Account, unless I was using WiFi or the 8525 was tethered to my home PC via ActiveSync. I was thnking all along that it was probably due to some piece of third party software that I installed over the past few weeks (a hearty thanks to all on these forums who develop and/or market their wonderful wares, btw).
But today, for a lack of anything else to do, I hard reset and tried simply setting up that one account to try my machine out in its pure form. Lo and behold, I still get the same error, 'Messages cannot be downloaded to your mobile device. Make sure you are connected and that your e-mail account settings are correct. Then, try to download messages again.'
As a matter of fact, it seems this message itself is in error, since it happens when I try to SEND a message, not when I try to receive them. I have even received emails in this account at the same time this error message appears, but at any rate, messages in my outbox do not get sent.
As far as I can tell, all the settings are correct. I have played with them, and tried all the permutations I can think of, but this baby will not send mail via this account. My XpressMail and Hotmail accounts work fine, both sending and receiving, and I can browse the web fine via My ISP or WiFi.
I have spent a lot of time searching the web for an answer to this problem, but it seems it's been quite prevalent with WM5.0 devices for well over a year, and still does not have an answer.
So ... my first post ... which should have been a thank you all, and Happy New Year, has turned into a request for the talents of you folk who know so much more than I regarding these devices.
Can anyone please lend a hand? Also ... is it "legal" to cross-post this message onto other forums on this board?
Thanks so much to anyone who can provide a solution.
-Paul Slabowski (a.k.a. pvs)
I got it working
Like others in this thread I was getting the "unable to download messages to device" error when sending. My solution is:
Try leaving the 'domain' field blank.
It's on the Server Information page, and also on the Outgoing Settings if you 'Use separate settings' for your outgoing server.
Hope this helps you.
Rich
Domian Blank
My Domain is blank and frankly im just getting very agrivated by this. Does anybody eles have other advice to give towards this "cannot download message"?
I've got WM6, I've tried clearing and deleting the account, soft resetting the phone, making sure the domain field is empty, etc. It still gives this error for my POP account while my IMAP account is fine. Anyone find a solution?
Yes, deleting the domain really works in some cases (f.e. Gmail), but the same error occurs in my other account although I delete the domain. And funny thing is that it occurs only when there are some emails in outbox, receiving emails seems to work normnally :S
I'm still encountering this problem after trying everything on this post...
any other ideas?
Just had the same problem tonight. My mail server recently changed IP addresses, so I suspect DNS issues were the cause of my problem. I tried using the new IP address in place of the host name, but that didn't work for me. The account settings didn't seem fixable. Deleting the email account entirely and adding it back did the trick.
I checked off save password in the email account setup. I'm using .mac for my email. Whenever it goes out for my mail it asks me to enter my password, I usually have to enter it at least 3 times before it actually will connect and get my email. Even if I try and send email from this account it asks a few times for my password before it actually sends the email. I've deleted my account and started over, but the same things keeps happening. I just want to fetch my mail with not interaction from me,lol.
When I setup my aol mail I didn't use the AOl from the list of accunts (if I did it would never work), I used imap/pop and it works fine now. It doesn't ask for a password.
My .mac is the most important, anyone know a way to get my password to stay saved? So everytime it gets my mail, or I try to send a mail I don't have to enter my password around 3 times?
Am I the only one experiencing this? Any workarounds?
Got anything odd in your password? Like spaces or punctuation?
no, it's actually the same exact password as my aol account. That never asks for a password, only my .mac asks.
I was able to setup my email on my t-mobile, and now it does not ask me for my password
When I go to email and enter my password, it says "Connecting" then Logging on..." but then it goes back to the screen asking for my passwords, followed by this error message:
Messaging
Cannot connect to the incoming mail server. Be certain that your login information is correct, then try again to send and receive mail.
I know my info is correct because I can access my gmail through the Tilt 2's browser as well as on other computers. I'm currently using monx's ROMeOS ROM but this was happening on other ROMs too. How can I fix?
cam123 said:
When I go to email and enter my password, it says "Connecting" then Logging on..." but then it goes back to the screen asking for my passwords, followed by this error message:
Messaging
Cannot connect to the incoming mail server. Be certain that your login information is correct, then try again to send and receive mail.
I know my info is correct because I can access my gmail through the Tilt 2's browser as well as on other computers. I'm currently using monx's ROMeOS ROM but this was happening on other ROMs too. How can I fix?
Click to expand...
Click to collapse
Do you have IMAP/POP3 enabled in your google options? You have to have that setup first before you can access/sync using poutlook.
Previously my Fuze always worked and this new Tilt 2 did sometimes.
After reading your suggestion. I went into my gmail settings. IMAP was enabled and POP was not. I enabled POP but it did not help. Hmm.
I realize there is a fix for WM6.1 but is there anything for WM6.5? I can't be the only one to experience this problem.
Nothing? Please?
cam123 said:
Nothing? Please?
Click to expand...
Click to collapse
I noticed that your login is also case sensitive. So let's asume you entered Cam123 as a login but try cam123. That solved my connection problems
did you use the email wizzard, or did you put the settings for the email setup there youre self?
I had the same issue with my email account.... problem whas/is that when windows checks online for settings, it downloads the wrong settings (incomming & outgoing mailserver were wrong)
Then I used the email wizzard, and that worked great! all settings work correct ...
hope this helps you.
Good luck!
Thank you but it's not a case-sensitive issue.
I entered my gmail account information by going to Email, then entering the data.
Got my desire yesterday, having defected from Windows Mobile and spent all yesterday and today getting very frustrated!!
I sucessfully set up my various email accounts - except one which requires a SSL outgoing SMTP server on port 465. When I put the correct settings into the setup wizard it simply fails to complete the account setup.
If I change any of the fields to an incorrect parameter, it gives an error but at least lets me save the settings and exit the wizard.
With the correct settings in place - it communicates with the server stating: "Verifying account information" and then promptly does nothing (it doesn't hang up, it just returns to the SMTP screen). The only way I can get out of the wizard is to enter an incorrect setting. This means that whilst receiving emails on this account is no problem, I am unable to reply to them or send any emails from this account.
I know there is nothing wrong with my ISP (T-mobile uk) because I am using the same SIM from my Touch-pro where this account worked fine for the previous 18 months.
Can anyone help please, before this very expensive piece of kit gets thrown out of the window
ricky173 said:
Got my desire yesterday, having defected from Windows Mobile and spent all yesterday and today getting very frustrated!!
I sucessfully set up my various email accounts - except one which requires a SSL outgoing SMTP server on port 465. When I put the correct settings into the setup wizard it simply fails to complete the account setup.
If I change any of the fields to an incorrect parameter, it gives an error but at least lets me save the settings and exit the wizard.
With the correct settings in place - it communicates with the server stating: "Verifying account information" and then promptly does nothing (it doesn't hang up, it just returns to the SMTP screen). The only way I can get out of the wizard is to enter an incorrect setting. This means that whilst receiving emails on this account is no problem, I am unable to reply to them or send any emails from this account.
I know there is nothing wrong with my ISP (T-mobile uk) because I am using the same SIM from my Touch-pro where this account worked fine for the previous 18 months.
Can anyone help please, before this very expensive piece of kit gets thrown out of the window
Click to expand...
Click to collapse
Hmm I had this issue where it wouldn't progress with the SSL option, and just kept verifying then doing nothing. I presumed it meant the server connection I needed wasn't actually SSL and switched to TSL and then it worked.
ricky173 said:
Got my desire yesterday, having defected from Windows Mobile and spent all yesterday and today getting very frustrated!!
I sucessfully set up my various email accounts - except one which requires a SSL outgoing SMTP server on port 465. When I put the correct settings into the setup wizard it simply fails to complete the account setup.
If I change any of the fields to an incorrect parameter, it gives an error but at least lets me save the settings and exit the wizard.
With the correct settings in place - it communicates with the server stating: "Verifying account information" and then promptly does nothing (it doesn't hang up, it just returns to the SMTP screen). The only way I can get out of the wizard is to enter an incorrect setting. This means that whilst receiving emails on this account is no problem, I am unable to reply to them or send any emails from this account.
I know there is nothing wrong with my ISP (T-mobile uk) because I am using the same SIM from my Touch-pro where this account worked fine for the previous 18 months.
Can anyone help please, before this very expensive piece of kit gets thrown out of the window
Click to expand...
Click to collapse
I got the same problem. It verifies and then goes back to the SMTP screen. Tried to change the security type from SSL to TSL to Nothing and still doesn't work. Only worked if I changed the port number to a wrong one which means I can receive but cannot send
I'm also having this issue. Very annoying!
I have opened a ticket with HTC over this and will let you know what they say...
I have the same problem. Reading another thread, this seems to come from the inability of Android to handle certificates properly. This is thread 663874 (for some reason the forum doesn't allow me to post the actual link) in this same sub-group.
Hey folks,
I'm trying to set up Gmail with Exchange through the HTC Mail Widget.
I get past the first username/password, and then it again asks for server address/domain address, and I fill them out accordingly (m.gmail.com/google.com/ssl).
I've tried this both manually and automatically.
It tries to verify and keeps coming up with a pop up 'Authentication failed, please verify username and/or password'.
I've retyped it about 20 times, it's working with the Gmail widget.
help?
I changed the server to m.google.com and not m.gmail.com and it worked!
I tried to delete this post but I am unable to.
Sorry for the hassle.