[Q] Sprint and your Rom... - EVO 4G Q&A, Help & Troubleshooting

i just go done talking to sprint.... my phone has a Display problem...i asked for a warranty replacement. I told them what happened and i didnt tell them it was rooted because of the obvious reasons.... as it turns out sprint can actually remotely go into your phone and know exactly what you are running.... They asked about myn and warm 2.2.... so i had to tell them... so just a heads up be careful who you talk to.... did anyone else know this?

Wow, I didnt know that but thanks for the H.U.
Luckily I have TEP so its not much of a problem but that would be something to look out for if your phone starts acting up

What happened?
Did they follow through with the Warranty or void it? I do IT work for a few sprint stores and was told that rooting the phone would void its warranty (hence why I ask). In the same breathe, none of them at the stores would know
Thanks for the info.

jpagel said:
Did they follow through with the Warranty or void it? I do IT work for a few sprint stores and was told that rooting the phone would void its warranty (hence why I ask). In the same breathe, none of them at the stores would know
Thanks for the info.
Click to expand...
Click to collapse
they said that my warranty is VOID until i can prove that im on stock rom and the only way to do that is by going to the store.

lui22 said:
they said that my warranty is VOID until i can prove that im on stock rom and the only way to do that is by going to the store.
Click to expand...
Click to collapse
Dang man that's no good. Sorry to hear.

So what if you ruu back to factory settings? About 3 weeks ago I had to have a speaker replaced they didn't say anything about it but he actually asked me if I had ever thought about rooting I just played dumb. That's crazy though that they can see that remotely... actually no thats not that crazy.
Sent from my PC36100 using XDA Premium App

Just run the ruu. If your phone is usb connected and the only issue is the display that won't prevent you from going back to stock. You can check usb connectivity in windows or by doing an adb devices if you have set up adb.
Sent from my PC36100 using XDA App

So flash back to a stock Rom and and turn s back on. That's proof...
Sent from my PC36100 using XDA Premium App

lui22 said:
i just go done talking to sprint.... my phone has a Display problem...i asked for a warranty replacement. I told them what happened and i didnt tell them it was rooted because of the obvious reasons.... as it turns out sprint can actually remotely go into your phone and know exactly what you are running.... They asked about myn and warm 2.2.... so i had to tell them... so just a heads up be careful who you talk to.... did anyone else know this?
Click to expand...
Click to collapse
WHAT IS WRONG WITH SPRINT.that is Invasion Of Privacy completely Unlawful and unnessecary why cant they just have asked you .......very concerning

Just flash the 1.47 RUU then run S-ON. You'll be essentially downgrading low enough to where you can re-run Unrevoked with no problems whatsoever. Good luck.

where do i get the app that tells me what is on other people's phones

jasongthang said:
where do i get the app that tells me what is on other people's phones
Click to expand...
Click to collapse
hold on let me call sprint i wanna see whats on my girlfriends phone......

fadimo305 said:
WHAT IS WRONG WITH SPRINT.that is Invasion Of Privacy completely Unlawful and unnessecary why cant they just have asked you .......very concerning
Click to expand...
Click to collapse
Hold on, hold on...before we get all flared up, I don't think Sprint is actually logging on to our phones.
They are likely just getting Mod/Kernel version from About Phone menu option..just the way they can know about the PRL/PRI from their system (may be these are the traces that our phones leaves on the system).
If you guys are so worried, just go to build.prop and change the mod/build name.

JoeLithium said:
So flash back to a stock Rom and and turn s back on. That's proof...
Sent from my PC36100 using XDA Premium App
Click to expand...
Click to collapse
yeah ive dont that befor for some reason s stays off even after i updated like 3 times... i went back to the rom that came with the phone when i got it.... strange....and i can also charge while in amon_ra or clockwork mod i wonder if they will be able to see if i was on a non sense rom or on WP7? anyone wanna try and seee?

sshark said:
Hold on, hold on...before we get all flared up, I don't think Sprint is actually logging on to our phones.
They are likely just getting Mod/Kernel version from About Phone menu option..just the way they can know about the PRL/PRI from their system (may be these are the traces that our phones leaves on the system).
If you guys are so worried, just go to build.prop and change the mod/build name.
Click to expand...
Click to collapse
good idea but what if it dont work?

lui22 said:
good idea but what if it dont work?
Click to expand...
Click to collapse
enough with the what ifs

lui22 said:
good idea but what if it dont work?
Click to expand...
Click to collapse
That's what we do on XDA...find what works spirit lives on...

jasongthang said:
enough with the what ifs
Click to expand...
Click to collapse
alright enough with the "ifs" and lets get to work. your first

lui22 said:
alright enough with the "ifs" and lets get to work. your first
Click to expand...
Click to collapse
sorry, not trying to be rude. But no sense asking what ifs, just because this seems to be news to everyone that Sprint can do this. So changing the build.prop might be a good start, if that doesnt work then I dont know. I don't develop these things. Maybe make some type of cached image that looks legit, so Sprint sees that instead of the actual figures. Or some type of block maybe
Or sue them

jasongthang said:
sorry, not trying to be rude. But no sense asking what ifs, just because this seems to be news to everyone that Sprint can do this. So changing the build.prop might be a good start, if that doesnt work then I dont know. I don't develop these things. Maybe make some type of cached image that looks legit, so Sprint sees that instead of the actual figures. Or some type of block maybe
Or sue them
Click to expand...
Click to collapse
oh i know you didnt meant to be rude, sorry if it seemed i was i meant it as a joke of good spirit

Related

[Q] Bricked my Evo (a REAL brick!)

Okay guys, I need some help from some genius hacker out there! I bricked my Evo... I know what you are thinking... Yes, it is a REAL brick!! the kind where your phone does not respond to anything at all!! It doesn't even charge or connect to the computer, the screen doesnt even come on.
I was updating the radio and it went to the white screen with the green android. When that happens you are supposed to let it sit, its loading or whatever, i rushed in and took the battery out, and that's where i screwed up! I knew i wasn't supposed to do that but at the moment i didn't remember that part!
Some help would be greatly apreciated, if you can fix my problem, I might be able to pay back with some real information about boost+evo!
Thank you
arbeliolorenzo1 (at) gmail
If you pulled your phones battery during a radio update your phone is now a paperweight. If it won't turn on there's nothing you can do. I hope you have insurance bud. Sorry
Sent from my PC36100 using Tapatalk
Nevermind.
If you pulled the battery before the radio update finished and it wont respond, its pretty much a sure thing that its done man. Sorry There isn't anything anyone can do. Have you tried charging the battery for a while or a different one?
Edit: Damn y'all fast, lol.
Sent from "Deebo The Evo" via XDA premium
Latinaso said:
Okay guys, I need some help from some genius hacker out there! I bricked my Evo... I know what you are thinking... Yes, it is a REAL brick!! the kind where your phone does not respond to anything at all!! It doesn't even charge or connect to the computer, the screen doesnt even come on.
I was updating the radio and it went to the white screen with the green android. When that happens you are supposed to let it sit, its loading or whatever, i rushed in and took the battery out, and that's where i screwed up! I knew i wasn't supposed to do that but at the moment i didn't remember that part!
Some help would be greatly apreciated, if you can fix my problem, I might be able to pay back with some real information about boost+evo!
Thank you
arbeliolorenzo1 (at) gmail
Click to expand...
Click to collapse
Unfortunately, you are correct. You now have a REAL brick and there is nothing you can do about it. If it's under warranty, take it to sprint and see what they say.
That is the one way to guarantee making a brick out of an Evo...pulling the battery during a radio flash. Sorry for your luck.
EDIT: We all replied at the same time. Nice.
Yea, that's what I thought, but maybe, just maybe, someone came out with a solution... But yea, i have 2 batteries and a charger for them... I have done sooooo many worse things to this phone and this is the one thing that actually screwed it up... LOL
I wish i could take it to sprint, but i can't.. LOL don't ask why please...
Oh, well, Thanks anyways!
Latinaso said:
Yea, that's what I thought, but maybe, just maybe, someone came out with a solution... But yea, i have 2 batteries and a charger for them... I have done sooooo many worse things to this phone and this is the one thing that actually screwed it up... LOL
I wish i could take it to sprint, but i can't.. LOL don't ask why please...
Oh, well, Thanks anyways!
Click to expand...
Click to collapse
Well since it doesn't turn atleast to don't have to restore to stock to bring it back just don't let the techs put your SD card in the new one. They mightjust check to see for obvious. Zip files and such
Sent from my Nexus S 4G using XDA Premium App
That is very true! But, I'm not with sprint... see my little carrier banner on the left...
Latinaso said:
I wish i could take it to sprint, but i can't.. LOL don't ask why please...
Oh, well, Thanks anyways!
Click to expand...
Click to collapse
Haha, I'm going to ask anyway, WHY??? Does it have something to do with your boostmobile comment in the OP? Or for some other reason you don't have Sprint service? Bad ESN? I don't really care, I'm just curious. But yeah, as everyone else has said, you're hosed. You might be able to get $50 on craigslist as a non-working parts phone. Or, call up HTC and see if they'll do a warranty replacement without involving Sprint. No idea if this is even possible, but it's worth a shot. Unless the ESN is bad, then you're probably on your own.
phsteve said:
Haha, I'm going to ask anyway, WHY??? Does it have something to do with your boostmobile comment in the OP? Or for some other reason you don't have Sprint service? Bad ESN? I don't really care, I'm just curious. But yeah, as everyone else has said, you're hosed. You might be able to get $50 on craigslist as a non-working parts phone. Or, call up HTC and see if they'll do a warranty replacement without involving Sprint. No idea if this is even possible, but it's worth a shot. Unless the ESN is bad, then you're probably on your own.
Click to expand...
Click to collapse
You know, ive never actually checked if my esn is bad or not... hmmm, it probably is! but ill give htc a call nevertheless.
The best thing you can do is throw it in traffic and see how many cars run over it, 'cause it ain't no good for nothin' else.....
is there such a thing as truly dead?
i remember that before, hacks to phones were done using hardware interfaces.
arent there any solution like that for the evo?
HipKat said:
The best thing you can do is throw it in traffic and see how many cars run over it, 'cause it ain't no good for nothin' else.....
Click to expand...
Click to collapse
LOL - good idea, but, ill then get sued cuz my phone caused someone to swerve off the road and kill a bicycle rider... LOL
asmd6230 said:
is there such a thing as truly dead?
i remember that before, hacks to phones were done using hardware interfaces.
arent there any solution like that for the evo?
Click to expand...
Click to collapse
That's what i came to find out... I can take this puppy apart, and do whatever needs to be done, but i just don't know where to start or what to do... LOL
Best bet is to sell it for parts on Craigslist or eBay. If all of the hardware is in good condition, you may be able to get some money for it.
dirkyd3rk said:
If you pulled your phones battery during a radio update your phone is now a paperweight. If it won't turn on there's nothing you can do. I hope you have insurance bud. Sorry
Sent from my PC36100 using Tapatalk
Click to expand...
Click to collapse
Insurance does not cover you being a moron. You deserve to pay up for a new phone if u do something this stupid.
Sent from my PC36100 using XDA Premium App
Rem3Dy said:
Insurance does not cover you being a moron. You deserve to pay up for a new phone if u do something this stupid.
Sent from my PC36100 using XDA Premium App
Click to expand...
Click to collapse
Well he could just drop it in water and pay 100 bucks for a new one lol.
Sent from my PC36100 using Tapatalk
dirkyd3rk said:
Well he could just drop it in water and pay 100 bucks for a new one lol.
Sent from my PC36100 using Tapatalk
Click to expand...
Click to collapse
No he can't, because he is on Boost.
-viperboy- said:
No he can't, because he is on Boost.
Click to expand...
Click to collapse
Sucks for him lol.
Sent from my PC36100 using Tapatalk
wow
so many nice people in here! specially the one talking crap outta his ass! lol

HARDBRICK

Ok i know this is stupid. But can someone please tell me how to HARD brick my htc evo 4g, its got the latest hboot so i just need to know how.
if i do the 4.24 update and while its updating, pull battery, will it brick?
WTF? is wrong with you? lmao! Are you kidding?! wow. I don't know how to reply. lol. well, there is an app called wank-o-meter. go download it. You'll have fun with your hand tonight. :-D
If ur s-off u can do battery pulls while flashing radios...what is ur reason 4 trying 2 brick...just wondering
Sent From My Pocket
Because one, sprint refuses to replace my replaced evo.
it has no functioning camera ( blurry like a 50's tv)
halo affect from screen leakage
I am s-on. I dont know how but i got the 4.22 and 4.24 update doesnt show.
SO is it possible the software update if it shows begins and i yank the battery out, will it brick
go back and speak with a manager. but remember that you will lose your rooted phone. if you TRUELY want a new phone and will get one no matter what... then unroot your phone and set all settings as default. like I said. TAKE IT TO THE STORE! don't purposely **** it up worse. However, if you DON'T PUT A STICKER ON THE PHONE ITSELF NOTING THE CAMERA IS BAD, IT WILL END RIGHT BACK IN THE FIELD IN SOMEONE ELSES HANDS. because they don't care if they send a defective right back out.
its not rooted.
also i know they will do that. Howdo u think i got it
wtf. okay. then take it back to the store. find out if it is a corp or fran store. sounds like a piece of **** franchise store! tell them THAT THEY WILL do as you ask. it is a defect of the phone. then threaten you'll report them if they don't follow your orders.
Sprint customer service is who replaced it. The thing is they said it runs fine from their Provisioning test
You need a corporate store
Sent from my PC36100 using XDA Premium App
lil_bono said:
You need a corporate store
Sent from my PC36100 using XDA Premium App
Click to expand...
Click to collapse
whys that?
leo72793 said:
whys that?
Click to expand...
Click to collapse
because u want ur phone replaced! Duhh...WINNING!
{ParanoiA} said:
because u want ur phone replaced! Duhh...WINNING!
Click to expand...
Click to collapse
honestly, i called and got a previous rep, thank god, and he said i can ***** n complain about the phone and the service i recieved and they will give me a free upgrade so i wont leave.
you can already get a free upgrade. they're promoting it. But, I'd take the evo3d if you can get it early. lol. if my phone broke. I would get the evo 3d. but only if it breaks. yours is broken. hell. take the upgrade. BUT REMEMBER. there are SOOOOO going to be better phones in the next year. they won't let you upgrade twice.
Rite. I just got my evo back around Jan. Gonna bypass the evo 3d n wait it out...
{ParanoiA} said:
because u want ur phone replaced! Duhh...WINNING!
Click to expand...
Click to collapse
FALSE. Sprint ISC's service and exchange phones.

[Q] Touch Keys Don't Work

I've done some searching and I haven't found any problems like mine yet. I ran the SGS unlock tool meant for Vibrant on my SGS2 (i know i know) and it didn't work. Ever since my touch keys don't work. I just reflashed my rom and they still don't work.. help!
PS. I'm odining now. Hopefully that'll fix it.
Crap crap crap crap crap odin didn't fix it.
Tynen said:
I've done some searching and I haven't found any problems like mine yet. I ran the SGS unlock tool meant for Vibrant on my SGS2 (i know i know) and it didn't work. Ever since my touch keys don't work. I just reflashed my rom and they still don't work.. help!
PS. I'm odining now. Hopefully that'll fix it.
Crap crap crap crap crap odin didn't fix it.
Click to expand...
Click to collapse
Unable to offer much insight but seems that if you go back to stock they would certainly assume it's a hardware failure.
Sent from my SGH-T989 using xda premium
avarize said:
Unable to offer much insight but seems that if you go back to stock they would certainly assume it's a hardware failure.
Sent from my SGH-T989 using xda premium
Click to expand...
Click to collapse
I bought the phone off craigslist though, I don't know if they'll replace it.
Tynen said:
I bought the phone off craigslist though, I don't know if they'll replace it.
Click to expand...
Click to collapse
iv'e gotten most of my phones from craigslist and they still replaced them for me. i just waited like a week to make sure that my imei number showed up in there system so they didnt question me where i got my phone from lol.
Yeah my phone was only working for less then 24 hours, I don't think there's any hope for tmo to replace it. What I don't get this is someone at some point bought it from tmobile, why do they care if it changed hands?
damn that sucks. it wont show up in there system if it was only used for less then 24 hours. sometimes i would just chat with tmobile online and tell them that i want to make sure they have my correct imei number in there system and they ask me what my imei number is then they tell me its not the right one and if they want me to have them update it and i say yes then they tell me it can take up to 48 hours for there system to update it. idk why they care if u didnt get it from them.
i already paid for a jtag service so I'll just go that route, but I'll keep all of this in mind the next time i hard brick a phone... =P
Tynen said:
i already paid for a jtag service so I'll just go that route, but I'll keep all of this in mind the next time i hard brick a phone... =P
Click to expand...
Click to collapse
alright well hopefully u can unbrick the phone.. good luck
Tynen said:
i already paid for a jtag service so I'll just go that route, but I'll keep all of this in mind the next time i hard brick a phone... =P
Click to expand...
Click to collapse
dude, did you unbrick your phone yet ?
I got mine solved by inputting
*#*#86824#*#*
and press update firmware.
credit goes to Memeber - ecips

[Q] I flashed CM9 now i cant turn on the phone anymore

hi can someone help me i cant turn on the phone anymore i tried to clear used data and it just frose i took of the battery now i cant turn it on on download or in regular mod or in clockwork recovery any advice
majmuni said:
hi can someone help me i cant turn on the phone anymore i tried to clear used data and it just frose i took of the battery now i cant turn it on on download or in regular mod or in clockwork recovery any advice
Click to expand...
Click to collapse
Normally I wouldn't answer, because this question should be posted in the Q&A board, not here, but....
You hardbricked. WHen you try to turn on the device, you just get a solid blue LED, right? That's a hardbrick. Most likely because you did not follow the instructions in the OP telling you DO NOT FLASH ROM/KERNEL FROM ANY ICS RECOVERY. Only flash from EL26 StockCWM
If you have device insurance you can get Sprint to replace it, so long as you don't tell them HOW you killed it If you DON'T pay for insurance, it'll cost $35 to replace.
Moral of the story? READ THE OP. TWICE.
well my bad thanx no way to get it to turn on
neatchee said:
If you have device insurance you can get Sprint to replace it, so long as you don't tell them HOW you killed it If you DON'T pay for insurance, it'll cost $35 to replace.
Click to expand...
Click to collapse
Most of this is true. However, Sprint doesn't care HOW the phone gets bricked. I work for a Tech Store in Buffalo. If any tech/rep tells you that they won't replace a rooted/attempted root phone, call them a liar. Tell them to check Sprint's M&P's (methods and procedures).
That being said, rooting STILL voids your warranty, but Sprint is supposed to work on them. Chances are we just flash stock and work on it from there.
Sent from my SPH-D710 using xda premium
dav3wash said:
Most of this is true. However, Sprint doesn't care HOW the phone gets bricked. I work for a Tech Store in Buffalo. If any tech/rep tells you that they won't replace a rooted/attempted root phone, call them a liar. Tell them to check Sprint's M&P's (methods and procedures).
That being said, rooting STILL voids your warranty, but Sprint is supposed to work on them. Chances are we just flash stock and work on it from there.
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
So...how do you flash them back to stock if it gets bricked? care to share
d1msum4lyfe said:
So...how do you flash them back to stock if it gets bricked? care to share
Click to expand...
Click to collapse
I manage some repair shops. Last one I saw, last Wednesday, I couldn't get it going. I only had about an hour to mess with it, but I couldn't get anything to work. I wouldn't say I had completely given up, but given my resources at the store, it wasn't happening. Neither of the 2 computers we use in the tech room would recognize the device in Odin mode (while it read other Touches in Odin mode just fine). It would recognize the device if you booted regular and let it sit on the Galaxy S screen, but flashing wouldn't work and it would never advance past that screen. We just ordered a replacement for the guy. He had flashed a ROM from an ICS kernel.
Only problems I've had on mine is losing signal and the phone going into Airplane mode on rare occasions. Power button menu will actually say it's in airplane mode, too. Turning it off usually fixes things. My phone did have LOS problem initially, but that went away once Samsung updated the modem awhile back. So, it does seem that I end up in low signal situations now and again. Currently running the FC05 modem.
d1msum4lyfe said:
So...how do you flash them back to stock if it gets bricked? care to share
Click to expand...
Click to collapse
Oh if its hard bricked, we don't lol. I guess my point was more that if you bring a rooted phone into a sprint store, Mr. Hesse says we have to work on it or replace it if there's no physical or liquid damage
you did not follow the instructions in the OP telling you DO NOT FLASH ROM/KERNEL FROM ANY ICS RECOVERY. Only flash from EL26 StockCWM
Flash stock rom with odin and pit file then go from there.....
dav3wash said:
Oh if its hard bricked, we don't lol. I guess my point was more that if you bring a rooted phone into a sprint store, Mr. Hesse says we have to work on it or replace it if there's no physical or liquid damage
Click to expand...
Click to collapse
Then why did the rep say I had to wait a day and speak to the store supervisor to approve a replacement?
Mattheyu said:
Then why did the rep say I had to wait a day and speak to the store supervisor to approve a replacement?
Click to expand...
Click to collapse
Because the employee was a moron, doesn't know how to read, or doesn't know how to do his job properly.
Mattheyu said:
Then why did the rep say I had to wait a day and speak to the store supervisor to approve a replacement?
Click to expand...
Click to collapse
Because technically you voided your warranty by flashing software to your phone... It says that everywhere there is a big difference between rooted and custom firmware.... That would be why most everyone has a USB jig to reset the flash count in download mode ....
If they can prove you had ics on it they really don't have to do anything but flag your phone as warranty void
Sent from my SPH-D710 using xda premium
Epix4G said:
Because technically you voided your warranty by flashing software to your phone... It says that everywhere there is a big difference between rooted and custom firmware.... That would be why most everyone has a USB jig to reset the flash count in download mode ....
If they can prove you had ics on it they really don't have to do anything but flag your phone as warranty void
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
Their system reported that it was running stock EL29 (from a rep when I asked), the ODIN flash count was zero, and it reported that it was running official Samsung firmware. I could only get a vague answer pertaining to "microcode" when I asked them to prove it.
Mattheyu said:
Their system reported that it was running stock EL29 (from a rep when I asked), the ODIN flash count was zero, and it reported that it was running official Samsung firmware. I could only get a vague answer pertaining to "microcode" when I asked them to prove it.
Click to expand...
Click to collapse
Well call back and get the info so that you can at least inform us about micro code or whatever....good info is good info sorry about your phone but if you're going to be doing stuff like flashing alpha rooms you really need insurance too
Sent from my SPH-D710 using xda premium
Epix4G said:
Well call back and get the info so that you can at least inform us about micro code or whatever....good info is good info sorry about your phone but if you're going to be doing stuff like flashing alpha rooms you really need insurance too
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
I do have insurance, and they are now replacing it, but they refused to do it that day because the supervisor was not there.
Can you suggest a graceful way of convincing the tech who relayed this information to divulge his methods?
Mattheyu said:
I do have insurance, and they are now replacing it, but they refused to do it that day because the supervisor was not there.
Can you suggest a graceful way of convincing the tech who relayed this information to divulge his methods?
Click to expand...
Click to collapse
I just ask them ... It's my phone And just tell him you would like the info if possible just be nice is usually the thing kind of BS with them
Sent from my SPH-D710 using xda premium
Mattheyu said:
I do have insurance, and they are now replacing it, but they refused to do it that day because the supervisor was not there.
Can you suggest a graceful way of convincing the tech who relayed this information to divulge his methods?
Click to expand...
Click to collapse
Glad to hear you're getting a replacement. I'd been think about this microcode thing, ever since you posted about it in the other thread.
http://en.wikipedia.org/wiki/Microcode
I have a feeling the tech was using the word "microcode" as a synonym for the phone's firmware, taking the stance that the only way for the firmware to get wiped was if you manually flashed your phone. They're replacing your phone because 1) they really can't prove you rooted and flashed it, and the microcode thing was bull**** and 2) at the end of the day, they have to replace your phone anyways under warranty if you didn't drop it in the toilet.
If Sprint techs had some other way to identify that a phone had been manually flashed, other than the known methods, I'm quite sure the good folks at XDA would already know about it.

Freezing a lot lately..

My galaxy has been freezing a lot lately and the only way to fix is to pull battery. Any ideas how to fix this? Stock jellybean rooted.
Sent from my SPH-L710 using xda app-developers app
I've been having this issue also, it keeps getting worse. It seems like something is not getting cleared because after a clean wipe/flash everything is fine. Then as time goes on it starts happening again. I thought it might just be a rogue app, so I didn't install or restore anything and it eventually freezes. I think it may be a JB issue because I've seen people with other phones post about it as well. Maybe someone else can shed some light on this.
metalfan78 said:
I've been having this issue also, it keeps getting worse. It seems like something is not getting cleared because after a clean wipe/flash everything is fine. Then as time goes on it starts happening again. I thought it might just be a rogue app, so I didn't install or restore anything and it eventually freezes. I think it may be a JB issue because I've seen people with other phones post about it as well. Maybe someone else can shed some light on this.
Click to expand...
Click to collapse
I tried clearing cache, seems to work for now..
Sent from my SPH-L710 using xda app-developers app
That worked for me for a day, it just did it twice since I posted. I'm not sure what to do next. I guess I'll go to sprint, they replaced it once already because of this about a month ago.
metalfan78 said:
That worked for me for a day, it just did it twice since I posted. I'm not sure what to do next. I guess I'll go to sprint, they replaced it once already because of this about a month ago.
Click to expand...
Click to collapse
I really hope it doesn't come to that. It doesn't freeze for me on cm10. Just stock
Sent from my SPH-L710 using xda app-developers app
Maybe it's a touchwiz problem
metalfan78 said:
Maybe it's a touchwiz problem
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Click to collapse
Took mine in just now. They are gonna replace it. It froze while the guy was using it. I think the big man up top threw me a freebie because I forget to get rid of the root and all, but the sprint guy noticed how hot my phone gets (I thought it was normal but apparently not, he said it was borderline damaging my phone, been like that since the day I got it) and he said he was just gonna replace it right then and there. Getting it Wednesday. Glad he didn't see my clockworkmod.
But sprint is very good to me. Kinda sad they remember me because I come a lot since 2010.
Sent from a Nexus Galaxy S3 Running 4.1.2
Whiplashh said:
Took mine in just now. They are gonna replace it. It froze while the guy was using it. I think the big man up top threw me a freebie because I forget to get rid of the root and all, but the sprint guy noticed how hot my phone gets (I thought it was normal but apparently not, he said it was borderline damaging my phone, been like that since the day I got it) and he said he was just gonna replace it right then and there. Getting it Wednesday. Glad he didn't see my clockworkmod.
But sprint is very good to me. Kinda sad they remember me because I come a lot since 2010.
Sent from a Nexus Galaxy S3 Running 4.1.2
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What's sad is a Sprint rep didn't see your ClockWorkMod...
They cover rooted phones. Really sounds like a hardware issue to me. Never had mine do anything like that and I've been rooted and custom from like the second hour I had the phone.
The Root said:
They cover rooted phones. Really sounds like a hardware issue to me. Never had mine do anything like that and I've been rooted and custom from like the second hour I had the phone.
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I thought rooting your phone voided warranty? It is a hardware issue though..So i do see where you're coming from.
cbass15 said:
I thought rooting your phone voided warranty? It is a hardware issue though..So i do see where you're coming from.
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It's really going to come down to store interpretation of the rules. Yeah, there are so many variables that could come with the rooting process itself it's also so unlikely to be the problem. The commonality of bad electronics is so, well....common and this does sound so hardware-ish. I'm absolutely certain some other store would have been jerks about it just because the store happened to hire jerks. Sounds like they get good people. I'd say write them a nice email. Try to add the guy's name in. At least help him get a better raise or something for his effort.
The Root said:
It's really going to come down to store interpretation of the rules. Yeah, there are so many variables that could come with the rooting process itself it's also so unlikely to be the problem. The commonality of bad electronics is so, well....common and this does sound so hardware-ish. I'm absolutely certain some other store would have been jerks about it just because the store happened to hire jerks. Sounds like they get good people. I'd say write them a nice email. Try to add the guy's name in. At least help him get a better raise or something for his effort.
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Thank you for clearing this up. I'm with you on the hardware issue though, because if it freezes up for the basic scrolling then there is something wrong. Plus if it gets that hot that quick without much usage there is obviously something wrong.
My LCD went out and I had to go to 3 different Sprint stores just to get it fixed..
I hope it's not hardware related. This is the second phone that has done it and it takes about a month each time for the issue to show up. That could be a manufacturing defect, but it seems so rare and random.
cbass15 said:
I thought rooting your phone voided warranty? It is a hardware issue though..So i do see where you're coming from.
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Yeah, in my sprint store I took my evo shift in rooted with an unlocked bootloader...they fixed it up temporarily and just told me to wait for a refurb :laugh:
Sent from my PG06100 using xda premium
I was hoping to avoid taking it in but since it keeps freezing and gets hot I guess I will go. Oh well. Thanks for all the input
cbass15 said:
What's sad is a Sprint rep didn't see your ClockWorkMod...
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Click to collapse
He would have if it didnt get to hot while he used it. While he was checking for normal freezing problems, it froze on him, and then right before he was about to factory reset it, he said he would just order a new one. He showed the other tech how hot it was and was amazed. It froze just from opening an app and scrolling,
and got hot with 3G turned on and the phone just sitting there. I've always used stock rooted, never flashed new kernel or anything. I think he might have noticed and just let it slide, because as I said before, I have been coming in since 2010 with legitimate reasons to replace phones. I just odin'd my phone after triangle away so it looks completely stock. Before that I backed up all my files with my backup, and when I get the new phone, I will just root it and restore. I'm lucky though. I told him that I have tried many factory resets and even the Odin ones where it wipes the internal memory and it still does it (which is true, I have). When I take it in, I could have acted dumb and said NY friend did that rooting so he could silences my camera blah blah, but I like to be honest.
metalfan78 said:
I was hoping to avoid taking it in but since it keeps freezing and gets hot I guess I will go. Oh well. Thanks for all the input
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Just make sure you reset the flash counter and Odin it after you backup all the files you will need.
The Root said:
It's really going to come down to store interpretation of the rules. Yeah, there are so many variables that could come with the rooting process itself it's also so unlikely to be the problem. The commonality of bad electronics is so, well....common and this does sound so hardware-ish. I'm absolutely certain some other store would have been jerks about it just because the store happened to hire jerks. Sounds like they get good people. I'd say write them a nice email. Try to add the guy's name in. At least help him get a better raise or something for his effort.
Click to expand...
Click to collapse
I always try to do that. Every time I go in, the techs are so nice. They say sprint may call and text me about my store experience and they ask will you say you had a good one, and I always say I definitely will, but I never get that call or text. Didn't know you could email, so I will definitely do that now! Like I said, I have been where stores hire jerks, and tech wise, they have always been kind and willing to help. Maybe its because I'm straight forward with them, maybe not. If he would have asked if I rooted it I would have said yes. Thank you for the idea.
Sent from my SPH-L710 using xda app-developers app
The store I go to doesn't care about rooted phones
metalfan78 said:
The store I go to doesn't care about rooted phones
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Well that's good. Just take it in and tell them what is going on. Glad I'm not the only one with the issue. I wasn't gonna take it in, but today it froze 6 times in a 30 min to and hour time interval and I decided it was time to. And I guess its not suppose to get that hot. Like I said, it did that from day one, so I thought it was normal lol.
Sent from my SPH-L710 using xda app-developers app
The Root said:
They cover rooted phones. Really sounds like a hardware issue to me. Never had mine do anything like that and I've been rooted and custom from like the second hour I had the phone.
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Click to collapse
Same way here lol.
Sent from my SPH-L710 using xda app-developers app
Is yours still freezing today? I was going to go to sprint after work but now mine won't freeze. I'm not sure if I should just go or not.

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