Streaming configuration issue...pop up error on phone - EVO 4G Q&A, Help & Troubleshooting

I have been having this pop up error message come up on my phone for a week now and it basically says that it is a known issue with the software version and to call sprint and tell them. I have called 4 times now to no avail. Does anyone else have the same problem? Do you know what is causing it? And do you know how to stop it? Thanks in advance.
Kiki

When u call sprint tell the rep to go to known issues with the device and reset the mediastream. Make sure ur calling from a different phone, turn ur evo off. Once the info is pushed to the device, turn the phone on and update profile... Issue resolved ....
Everyone needs jobs, sry u spoke to someone/ people that doesnt/ dont understand their resources
Sent from my PC36100 using XDA App

Thanks for that info. I will call again and tell them just what you said. If they have done that and or do it this time, and the problem continues, what should I do? Should I just forget about trying to get the issue resolved and wait for an update to the phone? I just don't want to keep bugging them for something that can't be fixed or well keep happening.
Thanks again, kiki

With it being a known issue, that should fix it. If not find a corp store location (sprint.com > find a store link) and see the tech on duty
Sent from my PC36100 using XDA App

Related

Problem with Sirius App and EVO 4G with Froyo?

For all of you that updated to Froyo 2.2(OTA or leaked) and have the Sirius App, might notice a problem with your app. There is a looping problem and skipping problem. You will be listening to the radio and all of a sudden you will hear it start over again, or it will just skip forward. It seems everyone with Froyo, on any device is having this problem.
I just got off the phone with Sirius. Supposedly, they thought they fixed this problem which started with Nexus 1 and Froyo and has now continued on to the EVO 4G. The Sirius Rep said he wasn't sure what they reported, but this is what the Tech support told each caller. They told everyone that called to go to application in settings area. Go to the Sirius App. First, clear data or clear cache(most likely data). Then, uninstall the Sirius App and then reinstall it. See if that fixes the problem. Of, course, by reading the other forums, it didn't fix anything. But, for some odd reason, not many people called back to tell Sirius that their fix didn't work.
So now on to me. First, like everyone else, we all have the looping/repeating issue, with skipping also. Everyone has had this problem since updating to Froyo 2.2. I told tech support this and they have now escalated back the problem. Before I called, I did what was told to do, clear data, uninstall the Sirius App and then reinstall the Sirius APP, and still got the same problem. This is important. Everyone now needs to call Sirius and let them know about the problem. You must first try the clear data and uninstall and reinstall first before you call, because they will ask if you tried this first. The more people that call, the faster it will get fixed, because it will become more of a priority. I also mentioned to the Tech Support for Sirius that I was on the EVO 4G, and we just got Froyo, 2.2 yesterday, and the Droid is getting it today and Droid X and Incredible soon afterwards. They better correct the problem before they get flooded with calls. The Tech guy said for me to go onto the forums and tell everyone that is having this problem to call Sirius.
So, if you are having the looping/skipping problem with the Sirius App since installing Froyo, call Sirius now and ask for tech support.
You are telling me that no one with the EVO 4G with Froyo, and has the Sirius Application installed, is having any of these problems?
Pandora.....
sent from my Evo running gingerbread
I ran it for two hours yesterday on my Eco and it worked flawlessly.
Sent from my PC36100 using XDA App
I have 3g on my nexus and it says lost data activity
Sent from my Nexus One using XDA App
Actually I wasn't aware of this problem and confirmed its happening for me as well.
Thanks for the heads up...I'll call...
I updated to 2.2 yesterday and I had no issues with the Sirius app except the sound is awful now.
edit: ok..it worked yesterday afternoon now it's doing the skipping/looping problem as described in the OP
edit 2: i switched channels and switched it back..it seems to get rid of the looping then dead air...
Ok, what the heck? It ran fine on froyo yesterday. Now mine is doing the same thing. Seems worse when using 3g, on WiFi I could get through one song.
Are you guys contacting the regular support line, or is there a better point of contact for this?
Sent from my PC36100 using XDA App
After 30 minutes on hold I was able to speak to someone. They said there is no ETA of a fix. My day at work is dragging now.
Sent from Sprint Evo
here is the email to voice your request for a fix. I was told by email there is no eta since demand has not been that great. Smh please demand [email protected]
Sent from Sprint Evo
People still pay for online radio with so many free options?
Sent from my EVO using XDA App
If your rooted you can apply the following.
Code:
adb setprop media.stagefright.enable-player false
Once applied you will have to reboot your phone for it to work.
This probably cause some adverse affect on YouTube streaming..
bdelbenes said:
If your rooted you can apply the following.
Code:
adb setprop media.stagefright.enable-player false
Once applied you will have to reboot your phone for it to work.
This probably cause some adverse affect on YouTube streaming..
Click to expand...
Click to collapse
Thank you. However, this does not fix the app. It just says trying to connect. I tried that fix yesterday.
Sent from Sprint Evo
kwajr said:
People still pay for online radio with so many free options?
Sent from my EVO using XDA App
Click to expand...
Click to collapse
The free options are great! I just already paid the $2 a month for the year and would like to use it.
Sent from Sprint Evo
shockwaveaz said:
Thank you. However, this does not fix the app. It just says trying to connect. I tried that fix yesterday.
Sent from Sprint Evo
Click to expand...
Click to collapse
Works perfect for me and others.
Sirius has updated their site to say Froyo version is coming out soon.
Check out the site:
http://www.siriusxm.com/android/ind...E&utm_medium=PRODUCT_PAGE&utm_campaign=MOBILE
dfine1966 said:
Sirius has updated their site to say Froyo version is coming out soon.
Check out the site:
http://www.siriusxm.com/android/ind...E&utm_medium=PRODUCT_PAGE&utm_campaign=MOBILE
Click to expand...
Click to collapse
Nice, signed up for the update notification.....I encourage everyone else to as well, this will show that we want this. If only a few people sign up for the reminder they may take this as a sign that nobody is interested.

Sprint Vvm issues on 3.30.652.1

ANYONE
and I mean anyone !!!!
Why doesn't Sprint vvm work on the new build 3.30.652.1 time.
I keep getting the
Unable to set up Voicemail notifications.
Any help would be muuuuuuch appreciated !!!
Sent from my PC36100 using XDA App
This happened to me recently and after much trouble shooting, un-rooting and letting Sprint trouble shoot it for hours, and finally a phone replacement that didn't fix the problem, it turned out to be "9016" texts were blocked. When it was suggested I check this I laughed cause there was NO WAY that was the problem... it was blocked when I checked. Unblocked, activation message went through, works great ever sense. I had blocked this in August and unblocked an hour later, didn't even have an Evo then.
Anyway, go to sprint.com, log in, my spint > device and media > block text. Go to blocked list and look for "9016". Hope that does it for ya!
Wow. I bet it will work. I forgot I blocked those while using cm6 a long long time ago. Thanks a huge mega ton man !!!!!!!
Sent from my PC36100 using XDA App
Ezintn said:
This happened to me recently and after much trouble shooting, un-rooting and letting Sprint trouble shoot it for hours, and finally a phone replacement that didn't fix the problem, it turned out to be "9016" texts were blocked. When it was suggested I check this I laughed cause there was NO WAY that was the problem... it was blocked when I checked. Unblocked, activation message went through, works great ever sense. I had blocked this in August and unblocked an hour later, didn't even have an Evo then.
Anyway, go to sprint.com, log in, my spint > device and media > block text. Go to blocked list and look for "9016". Hope that does it for ya!
Click to expand...
Click to collapse
Your the man! Two Evo's later and multiple hours on the phone with tech support it took one simple post for me to correct the problem. STICKY THIS POST!!
Thanks Ezintn!

[Q] Phone displays "Unknown Numer" when receiving calls

Ever since the update, my phone will sometimes not show a number from callers whos names and or numbers used to pop up. It just says "Unknown Caller/Number" even though before the update it would show their numbers. Anyone else experience this?
**EDIT**
Forgot to mention I'm fully stock.
My girlfriends phone also does this after the update and she is completely stock. I am rooted and on AOKP and haven't seen this yet.
Happening to me too, very annoying
I talked with tech support they made me do a full wipe, I did, and its still occurring. I just called in for a replacement, as I don't know what else it could be.
Probably by design by TMo so they can get you to subscribe to their caller ID app.
Sent from my SGH-T989 using xda premium
This has been happening to me also. Havent really looked into it.
mine did that and fixed it self on its own. weird thing is this happening to alot of people
Use whitepages caller id. It should remind the phone about caller id, and you can uninstall it later if you so choose
Sent from my SGH-T989 using xda premium
Its happening to me as well.
Sent from my SGH-T989 using XDA
cjlawson23 said:
Its happening to me as well.
Sent from my SGH-T989 using XDA
Click to expand...
Click to collapse
+1 on this. It happens to me at random. Sometimes my girlfriends number will show fine and others it will show as unknown. Not just cellphones but she has called me from her work phone and it does has happened the same thing. super annoying!
I've been seeing this alot lately also...I work in tech support and the times I have seen this something has been off on the back end we can see. I saw it was a known problem 2 weeks back but they've since removed it. Instead of moving a couple of things and click a button technically a "trouble ticket" needs to be filed so TMobile's eng team can track down the issue.
I've found no other workaround then calling in..sorry
Sent from my SGH-T989 using xda premium
I'm having the same problem. When I'm connected to wifi with wifi calling on, my caller ID works. But if I'm connected to the cell network with wifi turned off (or out of wifi range) then my caller ID almost never works. It's worked a few times when connected to the cell network but usually not. Have you guys called T-Mobile to let them know this is a widespread issue?
Hey guys to fix this issue, turn on Wi-Fi calling, place a call to the phone. Then change the settings on the Wi-Fi calling to use cellular network and place another call. After that it will stick until you flash another rom
Has nothing to do with wifi for me. Happens both on wifi and on cell.... Should we be sending in for a replacement? Also im on stock odin of ics. Not updated through kies. Very annoying issue i do not understand
Sent from my SGH-T989 using xda app-developers app

[Q] text messages send fail after OTA

***If your having similar issues, please call sprint to make them aware of the issue.****
Anyways, can any one help me. I updated to jelly bean OTA, and since then my LGOG does not like to send text messages out. My phone will not send messages shorter than 10-20 characters. Im in the CHICAGO area. No problem receiving them, just more often then not i get a failed sent. I have tried resetting the phone hard/soft. I took my phone into sprint and they said I need a new phone. Wtf! Anyone have this issue, or have any ideas to resolve this?
Im pretty disapointed right now, the phone was flawless before the update! Never had a single problem before. Thanks in advance.
UPDATE.. In conclusion,if anyone is interested, I believe the new jellybean update just doesn't play well with my towers in my area of Chicago. With the jelly bean update my voice signal was excellent, but the data signal was degraded. I always noticed, with ics while 4glte was connected, the voice signal was less. With jelly bean it seemed to be just the opposite at all times, great voice so so data connection. Only if i could have both and jellybean wtf?? Maybe someone could help me on here and explain a radio/jelly combo i would have best of both worlds.
Seems to be a Chicago issue.
**Either way I aquired LGNPST and original TOT file and reflashed the phone with original software and have not accepted the jellybean update for now.**
If you would like me to host the files needed PM me, I'll send you links.
I suposed I could have tried to reflash ZV9/ICS or ZV9 radios, but I bricked the phone before trying that.
I must have got the best phone out there. I've never had a problem with any software version we've had.
***If you have this issue please call sprint, so they are aware of issue****
cremator75 said:
I must have got the best phone out there. I've never had a problem with any software version we've had.
Click to expand...
Click to collapse
Rub it in why dont ya.... Well mine was the best android phone that i have owned. I never had a single issue before this.
I guess since i havent got any responses no one else has this issue. Is there anyway to reflash jellybean on my phone again?
Have you tried a ##72786# in the dialer? It will reprogram the phone. It won't erase anything.
Sent from my LG-LS970 using xda premium
I've been having the same problem
Sent from my LG-LS970 using xda app-developers app
_Epic said:
Have you tried a ##72786# in the dialer? It will reprogram the phone. It won't erase anything.
Sent from my LG-LS970 using xda premium
Click to expand...
Click to collapse
I have not tried the ## but ill give it a shot. Sprint may have done that.
More on this issue, it seems just not to send short messages. Like lol, no, yes anything shorter than a sentence. I have noticed tht long texts send fine, and picture text seem lightning fast. Whch is great, but cant respond to someone with a simple yes or no. Wtf
I have also noticed a bigger delay between automatic switching between 3g and 4g. Before the update the switching was seamless.
I have also rooted and reflased the ota, same issue. I did not flash the radios seperate tho.
The ## did not fix my text issue. Sprint store did do this as well.
Still have this same issue anyone figure anything out? Anyone have anymore suggestions i can try? Sprint does something on their end, and restore the phone with ## and it works for an hour, then back to the same issue.
Peteyo, are you in Chicago? Maybe it's it's a network issue. I'm having the same problem and so is my buddy. I can't believe more people aren't coming forward with this if it's a national thing.
But let me know if you find a fix, and I'll do the same. And you're right, it only happens on short messages!
Im in Chicago and having the same issues, even with other messenger apps that use stock mms, I also use whats app and have no issues. They seem to be random some send and some don't. If there is a fix please post it is a pain .
Sent from my LG-LS970 using XDA Premium HD app
***If you have this issue please call sprint, so they are aware of issue****
I have chalked it up to LG sucking! or I supose it could be sprint. The JB update they pushed changes the way the phone communicates with the towers. I grabbed bits and pieces from other threads with data problems and came to that conclusion. It doesn't appear to make issues with everyone, or have the same problems.
What i did, and what maybe the easiest is to reflash the phone back to its original form out of the box. Also im not accepting the ZVB/jelly bean update that messed up our phones. To return to original state, u must aquire LGSNPT, and Sprint`s original tot file. You can find these two in the developer sections. Its really easy and painless and get you right back where u need to be. The toughest part is putting your phone into download mode. vol+ vol- and power buttons.
Make sure u back up your pictures/things you may want to keep.
Option 2 you can **** around and try to find an ICS file, root your phone, and flash it back to ics. Or better yet root and flash ZV9 radios.
However im not sure if these will work. I have not been able to find ZV9 radios.
Option 3 if you have insurance get a new reman phone, or if no insurance pay sprint 50bucks for a reman phone. But you will still have the same issue if you update to ZVB/jellybean.
I wish I new more about this stuff and make a custom radio that has the voice improvements from ZVB/Jellybean, and the data from ICS/ZV9. Probably not even possible.
vetta 360 said:
Im in Chicago and having the same issues, even with other messenger apps that use stock mms, I also use whats app and have no issues. They seem to be random some send and some don't. If there is a fix please post it is a pain .
Sent from my LG-LS970 using XDA Premium HD app
Click to expand...
Click to collapse
I'm in the Chicago area and noticed the same thing...
The strange part of all of this is that my text messages will always send if they are greater than about 10 to 20 characters. Anything smaller than that amount will give me a send failure. Has anyone else had that experience?
Data and Cell Reception have been stellar for myself since the update -- I believe I was having the texting issues before OTA (though I wasn't rooted at that point)
***If you have this issue please call sprint, so they are aware of issue****
That was my exact issue! I had to send complete sentences. WTF
BBetz said:
I'm in the Chicago area and noticed the same thing...
The strange part of all of this is that my text messages will always send if they are greater than about 10 to 20 characters. Anything smaller than that amount will give me a send failure. Has anyone else had that experience?
Data and Cell Reception have been stellar for myself since the update -- I believe I was having the texting issues before OTA (though I wasn't rooted at that point)
Click to expand...
Click to collapse
peteyo said:
That was my exact issue! I had to send complete sentences. WTF
Click to expand...
Click to collapse
Don't you feel a greater level of sophistication when you have to type an entire sentence?
I'm sure it's Sprint trying to cut down on their SMS costs, but I'm not a conspiracy theorist.
Funny! I guess I should have just added a bunch of quick messages that are complete sentences for a yes or no answers. And the lesser 4g reception does slow down my midget porn downloading. Maybe it really is a win win...
BBetz said:
Don't you feel a greater level of sophistication when you have to type an entire sentence?
I'm sure it's Sprint trying to cut down on their SMS costs, but I'm not a conspiracy theorist.
Click to expand...
Click to collapse
Yeah I have the same problem on my Lg Optimus. In Chicago Area on sprint too. My one friend has verizon and has a cheeper lg smart phone and has the same problem. I think it is something with LG. I should have bought the Galaxy.
peteyo said:
***If your having similar issues, please call sprint to make them aware of the issue.****
Anyways, can any one help me. I updated to jelly bean OTA, and since then my LGOG does not like to send text messages out. My phone will not send messages shorter than 10-20 characters. Im in the CHICAGO area. No problem receiving them, just more often then not i get a failed sent. I have tried resetting the phone hard/soft. I took my phone into sprint and they said I need a new phone. Wtf! Anyone have this issue, or have any ideas to resolve this?
Im pretty disapointed right now, the phone was flawless before the update! Never had a single problem before. Thanks in advance.
UPDATE.. In conclusion,if anyone is interested, I believe the new jellybean update just doesn't play well with my towers in my area of Chicago. With the jelly bean update my voice signal was excellent, but the data signal was degraded. I always noticed, with ics while 4glte was connected, the voice signal was less. With jelly bean it seemed to be just the opposite at all times, great voice so so data connection. Only if i could have both and jellybean wtf?? Maybe someone could help me on here and explain a radio/jelly combo i would have best of both worlds.
Seems to be a Chicago issue.
**Either way I aquired LGNPST and original TOT file and reflashed the phone with original software and have not accepted the jellybean update for now.**
If you would like me to host the files needed PM me, I'll send you links.
I suposed I could have tried to reflash ZV9/ICS or ZV9 radios, but I bricked the phone before trying that.
Click to expand...
Click to collapse
Searching this one word text problem for a friend. Has this been resolved yet and can anyone point me in the right direction. Thanks
Sent from my SAMSUNG-SGH-I727 using xda app-developers app
jondroid2 said:
Searching this one word text problem for a friend. Has this been resolved yet and can anyone point me in the right direction. Thanks
Sent from my SAMSUNG-SGH-I727 using xda app-developers app
Click to expand...
Click to collapse
It has not been fixed yet, and I'm starting to believe it may never unless people start complaining more. I strongly encourage people to call sprint support often regarding this, if you would like to see it fixed. I have opened a couple cases with Sprint business support (corporate account here). If more people raise a stink, they have to do something!
Will do. Thanks for the quick reply:thumbup:
Btw.... You guys have one beast of a phone! Congrats:beer::thumbup:
Sent from my SAMSUNG-SGH-I727 using xda app-developers app

[Q] WiFi And Mobile Data At The Same Time?

I would like to know if I can have WiFi and Mobile Data on at the same time. I do not get MMS messages til I get off WiFi and also I can't get on my T-Mobile App to check minutes and data. It Keeps saying "Sorry, no data connection is available" I looked in my settings and said Mobile Data is disconnected.... Is this normal? Thanks In Advance.
Sent from my SM-N900T using xda app-developers app
Just FYI my HTC ONE can have both WiFi and data on at same time. a 4G icon pops up when i get MMS and T-Mobile Acount app
127 people viewed this and not even a simple yes or no or even post a link to a thread thats relevant to my problem? Posted this on another forum this morning and got 7 people that don't know if you can but are still trying to help me figure it out. Thought the whole reason for these website were to share ideas, develop things for the community and help other out with their issues. It's not like I didn't search all over the Internet before coming as a last resort instead of thinking of it and just posting it here first. What a pathetic place to get help. Have a nice day doing whatever it is ya'll people do.
Sent from my SM-N900T using xda app-developers app
tmoney239sucka said:
127 people viewed this and not even a simple yes or no or even post a link to a thread thats relevant to my problem? Posted this on another forum this morning and got 7 people that don't know if you can but are still trying to help me figure it out. Thought the whole reason for these website were to share ideas, develop things for the community and help other out with their issues. It's not like I didn't search all over the Internet before coming as a last resort instead of thinking of it and just posting it here first. What a pathetic place to get help. Have a nice day doing whatever it is ya'll people do.
Sent from my SM-N900T using xda app-developers app
Click to expand...
Click to collapse
Hmm... to be fair sometimes a lack of response is more a lack of confidence in any particular response that might be given. At times repercussions get ...awkward... for saying things that others might find ill informed, and as such a tendency to not say anything unless rather certain on the answer develops.
Anyhoo - I hadn't noticed the fact that the mobile network state listed itself as disconnected when connected to wifi... but ultimately (opens self up to possibly saying something stupid...) I can think of no good reason certain functions of the phone (at least mms or the tmobile app) would depend on mobile data being connected while wifi disconnected. Doing a quick test on my end - both of these functions seem to be behaving as expected while on wifi (tested with wifi calling NOT on, not sure that would throw a wrench in anything but you never know) - does the issue exist across wifi sources? That sort of thing might be something to bring up to a TMo service rep - not sure they will be of any help but given the response you've had here it couldn't be much worse, right?
tmoney239sucka said:
127 people viewed this and not even a simple yes or no or even post a link to a thread thats relevant to my problem? Posted this on another forum this morning and got 7 people that don't know if you can but are still trying to help me figure it out. Thought the whole reason for these website were to share ideas, develop things for the community and help other out with their issues. It's not like I didn't search all over the Internet before coming as a last resort instead of thinking of it and just posting it here first. What a pathetic place to get help. Have a nice day doing whatever it is ya'll people do.
Sent from my SM-N900T using xda app-developers app
Click to expand...
Click to collapse
Thank you for your response. I finally called Tmobile and they told me that their apps will only work on mobile data and are not meant to work over wifi even though they say my mobile data will always be on it just goes into a low power state and that MMS has to be set to auto receive which somehow was not checked. Everything seems to work fine. Just one question for you. Did i read that you said you could get on your tmobile account app with WiFi on? Again thank you very much for answering me back. Just was have a bad morning because i get alot of MMS messages for work and it got to me... Also I'm one of those guys that no believe in a stupid answer. If someone's trying to help no matter what they say I'm just greatful for the help
Sent from my SM-N900T using xda app-developers app
I was able to, but perhaps it was just a trick of app cache as opposed to it actually working... strange they require data, you'd think if it was that much of a need they'd force it to engage and wake up the low power state instead of forcing you to turn off wifi. Ah well, learn something new everyday Sorry I wasn't more help
tmoney239sucka said:
Thank you for your response. I finally called Tmobile and they told me that their apps will only work on mobile data and are not meant to work over wifi even though they say my mobile data will always be on it just goes into a low power state and that MMS has to be set to auto receive which somehow was not checked. Everything seems to work fine. Just one question for you. Did i read that you said you could get on your tmobile account app with WiFi on? Again thank you very much for answering me back. Just was have a bad morning because i get alot of MMS messages for work and it got to me... Also I'm one of those guys that no believe in a stupid answer. If someone's trying to help no matter what they say I'm just greatful for the help
Sent from my SM-N900T using xda app-developers app
Click to expand...
Click to collapse
It's ok. Thanks for the help
Sent from my SM-N900T using xda app-developers app

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