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A couple of years ago i asked this forum to help me install the unbranded version of the ROM from HTC for my Desire. I created the goldcard, installed the ROM as instructed and everything worked fine. I was happy for 2 years.
Fast forward, my phone fell a couple of weeks back and now when the screen turns off the power button fails to turn it back on. The buttons at the bottom of the phone do illuminate when I press the power button, but the screen does not turn on. Even receiving a call or an alarm ringing does not turn the screen on. The only solution so far has been to remove the battery and reboot the phone: this solution works, but not on every occasion.
I have tried to reset it back to factory settings, but that has not helped. I have tried to install the ROM from scratch (I want to confirm if this is a software problem), but every time I try to install it I get the following error:
ERROR [131]: CUSTOMER ID ERROR
The ROM Update Utility cannot update your Android phone.
Please get the correct ROM Update Utility and try again.
Click to expand...
Click to collapse
The interesting thing is that the ROM is the one I used 2 years ago and, while I generated a new goldcard, I checked and can confirm that the old goldcard and the new goldcard are identical.
I have then tried rooting the phone using SuperOneClick, Unlock Root and Unrevoked - so as to try installing another ROM instead -, but all of them have failed. It seems that they all try to install some drivers and fail.
I have exhausted all my ideas on what to do.
Any ideas on how to save this phone? I really like my Desire and I do not want to buy a new one right now.
Thanks in advance for your help and support.
I think you are being a little optimistic about it being a software fault. The fact the issue developed after being dropped points to it being hardware (Proximity Sensor possibly).
I wouldn't be screwing around with roms/rooting at all.
Any ideas how to fix it?
Sorry no, the PS being at fault is just a guess as being a logical thing to start with. If you aren't comfortable in dismantling the phone and looking for obvious damage then you'd be best to consult a technician.
Ok, then let's edit the question slightly:
1. Can somebdy help root the device?
2. Can somebody help me understand why the old ROM is failing to install?
okay guys ill make this quick.
my one x had no problems at all since I got it, few days ago htc launcher starts to crash and i realize a bit of battery drain and some lag, so I pressed the power botton for 10 sec for a full restart. after boot(ONEX logo) comes a black screen and i cant do anything, i press power button nothing happens just the buttons at the bottom will light up.
i posted my problem here at XDA and i was told to do a factory rest which i did and it erased all my pics and data .
anyway, today i pressed the power botton and same problem happend so can anyone tell me whats rong with the phone?
things you may need to know.
fast boot mode is on
android version 4.0.3
htc sense 4.0
software 1.26.401.2 (I didnt update software because im hoping to get S-off.)
PLEASE GUYS HELP
i really dont want to factory rest my phone every day.
mr.dj26 said:
okay guys ill make this quick.
my one x had no problems at all since I got it, few days ago htc launcher starts to crash and i realize a bit of battery drain and some lag, so I pressed the power botton for 10 sec for a full restart. after boot(ONEX logo) comes a black screen and i cant do anything, i press power button nothing happens just the buttons at the bottom will light up.
i posted my problem here at XDA and i was told to do a factory rest which i did and it erased all my pics and data .
anyway, today i pressed the power botton and same problem happend so can anyone tell me whats rong with the phone?
things you may need to know.
fast boot mode is on
android version 4.0.3
htc sense 4.0
software 1.26.401.2 (I didnt update software because im hoping to get S-off.)
PLEASE GUYS HELP
i really dont want to factory rest my phone every day.
Click to expand...
Click to collapse
Why do you have fastboot on?
And why you didn't update? Where did you find out that you will get S-OFF on that firmware?
PAGOT said:
Why do you have fastboot on?
And why you didn't update? Where did you find out that you will get S-OFF on that firmware?
Click to expand...
Click to collapse
software update will update hboot, and fast boot is on because when i shut off the off and turn it on it starts up in seconds.
anyway, any idea about the problem?
mr.dj26 said:
software update will update hboot, and fast boot is on because when i shut off the off and turn it on it starts up in seconds.
anyway, any idea about the problem?
Click to expand...
Click to collapse
Well try to use your phone without the fast boot on?
And okay I still do not get the point? Have you asked in the S-OFF thread and they said, that S-OFF will come only for the old hboot and everyone who updated wont get S-OFF?
If that would be the case, there would be many many unhappy ppl.
So you rather will be on a half year old bug filled fw as to update and use your phone properly?
Turn off fast-boot. And then do a reboot. Elimination my friend.
PAGOT said:
Well try to use your phone without the fast boot on?
And okay I still do not get the point? Have you asked in the S-OFF thread and they said, that S-OFF will come only for the old hboot and everyone who updated wont get S-OFF?
If that would be the case, there would be many many unhappy ppl.
So you rather will be on a half year old bug filled fw as to update and use your phone properly?
Click to expand...
Click to collapse
i tried hard reset with both fast boot on and off both work; i just dono why im having this problem.
and about the update, i didnt have any issues with my phone so I didnt update and I have read somewhere that after update it would be difficult to s-off i dont remember.
thank for your help
oliseo said:
Turn off fast-boot. And then do a reboot. Elimination my friend.
Click to expand...
Click to collapse
so you think this is the reason of the problem?
thanks
mr.dj26 said:
i tried hard reset with both fast boot on and off both work; i just dono why im having this problem.
and about the update, i didnt have any issues with my phone so I didnt update and I have read somewhere that after update it would be difficult to s-off i dont remember.
thank for your help
Click to expand...
Click to collapse
To be rude, you think you have no issues with 1.26 doesn't means that the firmware is stable. And yes, everyone here knew 1.29 is the ways much better than 1.26 with a bunches of fixes and tweaks.
For the s-off progress, as far as I know those developers who are working on it do not stayed tight on 1.26 hboot (correct me if I'm wrong), though some of them has s-off devices. The main barriers on s-off path was not a newer hboot patching holes (there is no big hole found yet) but was the HTC hardworks to barricaded us to have a talk with tegra. On my guess, even there is a solution reveal it will be less likely to be achieve through an old hboot only.
To be honest, you are the only here i had seen that are stayed on 1.26 for s-off..
mr.dj26 said:
so you think this is the reason of the problem?
thanks
Click to expand...
Click to collapse
With bugs like this, it's a process of elimination. Unless it's specifically ruled out (ie, you still suffer the same bug regardless of fast-boot being on or off), then you can only assume that may be.
See what happens if you turn it off. If it works, you know that was causing the issue. If it doesn't, then repeat the process until you eliminate all possibilities. (ie, does it crash after you've transferred files via USB, switched WiFi on/off).
Once all possibilities (within your remit of course) have been exhausted then it's time to send it off, as it's nothing you can solve and it could be a hardware issues (bad memory perhaps??)
Anyway, let's go for the easy fix first, and I keep my fingers crossed that turning off fast-boot helps.
HebeGuess said:
To be rude, you think you have no issues with 1.26 doesn't means that the firmware is stable. And yes, everyone here knew 1.29 is the ways much better than 1.26 with a bunches of fixes and tweaks.
For the s-off progress, as far as I know those developers who are working on it do not stayed tight on 1.26 hboot (correct me if I'm wrong), though some of them has s-off devices. The main barriers on s-off path was not a newer hboot patching holes (there is no big hole found yet) but was the HTC hardworks to barricaded us to have a talk with tegra. On my guess, even there is a solution reveal it will be less likely to be achieve through an old hboot only.
To be honest, you are the only here i had seen that are stayed on 1.26 for s-off..
Click to expand...
Click to collapse
lol
thanks for your help
oliseo said:
With bugs like this, it's a process of elimination. Unless it's specifically ruled out (ie, you still suffer the same bug regardless of fast-boot being on or off), then you can only assume that may be.
See what happens if you turn it off. If it works, you know that was causing the issue. If it doesn't, then repeat the process until you eliminate all possibilities. (ie, does it crash after you've transferred files via USB, switched WiFi on/off).
Once all possibilities (within your remit of course) have been exhausted then it's time to send it off, as it's nothing you can solve and it could be a hardware issues (bad memory perhaps??)
Anyway, let's go for the easy fix first, and I keep my fingers crossed that turning off fast-boot helps.
Click to expand...
Click to collapse
i really appreciate ur help guys
i just had the problem again, fast boot was off.. just did a factory reset
theres no crashs when transferring file or turning wifi on or off.
this is really weird.
do you think flashing RUU may help or its the ame as factory reset?
thanks..
Worth trying.
BenPope said:
Worth trying.
Click to expand...
Click to collapse
I have never flashed an ruu before.
can you tell me how that work and from where I can get it? my cid is J_15
and im useing mac, will it work?
thanks m8
There is a sticky Endeavor shipped ROM collection thread in dev section.
You can't easily do it from Mac, if at all.
BenPope said:
There is a sticky Endeavor shipped ROM collection thread in dev section.
You can't easily do it from Mac, if at all.
Click to expand...
Click to collapse
theres no guide on how this works..
my cid is J_15, which file should i download ?:S
i really hope this would do it, htc support at my place isn't that good and i really dont want to send it back and wait for ages
,,
i rebooted the phone now more than 10 times with now problems,
the phone now has no apps or anything brand new.
could it be a cause of apps or something?
Just look at your software version, then find the RUU in the link from the first page in the sticky thread.
Then borrow a Windows machine and run the RUU with your phone connected.
BenPope said:
Just look at your software version, then find the RUU in the link from the first page in the sticky thread.
Then borrow a Windows machine and run the RUU with your phone connected.
Click to expand...
Click to collapse
okay here it is 1.26.401.2
now when i want to download it it requires premium account WT* ?!
.
dose flashing the RUU require adb or only htc driver?
I'm in the same position. Woke up yesterday, booted phone, black screen after "HTC One" screen. Oddly I could change the volume and the volume changer would display on a black screen. Restarted, same thing. Factory reset, no problems. All the while fast-boot is off.
Same thing happened this morning, cold boot, "HTC One" screen then black screen. Factory reset and immediately rebooted - same thing again! is this a hardware issue or a corrupt software issue?
Will go and join the incredibly long and slow moving at the HTC service centre after work.
---------- Post added at 12:34 PM ---------- Previous post was at 11:50 AM ----------
I've spoken with HTC customer services and they recommend taking the phone in to get it flashed - basically they think that there is a problem with the software. They claim it is a quick job.
They offered to come out to my office and collect my phone and return it tomorrow - I'm impressed with that level of service... pending they can fix it with a simple flash of the firmware!
Hello,
I upgraded my E988 to LGE988AT-00-V10b-HKG-XX-JUN-02-2013+0_user and now my lower buttons(back and menu) dont work at all (Home does work) I tryed installing other version but still the same.
Any solution ?
Any one ? Please I need help
DGman said:
Any one ? Please I need help
Click to expand...
Click to collapse
I am on E980, but what I would try is a Factory Reset on the phone. Back Up First
Tryed that not working :\
DGman said:
Tryed that not working :\
Click to expand...
Click to collapse
Be more specific....?,rooted... Stock.....ROM.,,.......
2SHAYNEZ
shayneflashindaily said:
Be more specific....?,rooted... Stock.....ROM.,,.......
2SHAYNEZ
Click to expand...
Click to collapse
stock 100%
DGman said:
Hello,
I upgraded my E988 to LGE988AT-00-V10b-HKG-XX-JUN-02-2013+0_user and now my lower buttons(back and menu) dont work at all (Home does work) I tryed installing other version but still the same.
Any solution ?
Click to expand...
Click to collapse
I have the exact same issue there. Originally my phone was on AT&T rom and i changed it for Panama rom. It worked correctly for 3 months and now the home and back buttons doesn't works. More specific: They are working on the wrong way. For example when i touch the back button, the phone think i touched the screen above. So if i'm in the apps menu and i touch the back button, it loads the first app above the button in the screen's bottom-left corner. Factory reset doesn't helps
kemenydani said:
I have the exact same issue there. Originally my phone was on AT&T rom and i changed it for Panama rom. It worked correctly for 3 months and now the home and back buttons doesn't works. More specific: They are working on the wrong way. For example when i touch the back button, the phone think i touched the screen above. So if i'm in the apps menu and i touch the back button, it loads the first app above the button in the screen's bottom-left corner. Factory reset doesn't helps
Click to expand...
Click to collapse
Exactly
DGman said:
Exactly
Click to expand...
Click to collapse
So what should we do now? Because if i'm not alone with this problem, it should be maybe just software problem, and maybe a rom re-install can help. Some people told me that it's a hardware isssue but i dont find the point because i used the phone carefully, it newer was dropped. The buttons stopped working this way, while i used the phone for web browsing.
kemenydani said:
. Originally my phone was on AT&T rom and i changed it for Panama rom. It worked correctly for 3 months and now the home and back buttons doesn't works. More specific: They are working on the wrong way. For example when i touch the back button, the phone think i touched the screen above. So if i'm in the apps menu and i touch the back button, it loads the first app above the button in the screen's bottom-left corner. Factory reset doesn't helps
Click to expand...
Click to collapse
I have the exact same issue there , i updated 4.4.2 last week , everything is OK , but yesterday , BACK and MENU button have error , when i touch BACK or MENU it loads the app above the button in the screen's bottom-left corner . Factory reset, KDZ , and use many ROM stock or **** it's still have problem.
kemenydani said:
So what should we do now? Because if i'm not alone with this problem, it should be maybe just software problem, and maybe a rom re-install can help. Some people told me that it's a hardware isssue but i dont find the point because i used the phone carefully, it newer was dropped. The buttons stopped working this way, while i used the phone for web browsing.
Click to expand...
Click to collapse
I think it's a hardware , last night , i charged my phone ( BACK and MENU button) near my Wifi device it's so HOT , i think BACK and MENU button error by my Wifi .....
Its not a hardware problem for sure I tried new lcm (dosent work) and other board on the same lcm (works), Its somthing with the firmware upgrade
Any one has a clue ?
Its a hardware problem I assure u
DGman said:
Its not a hardware problem for sure I tried new lcm (dosent work) and other board on the same lcm (works), Its somthing with the firmware upgrade
Any one has a clue ?
Click to expand...
Click to collapse
Guys I had the exact same problem, thought it was software problem. Later I took it to lg service and they changed the whole panel which would have cost me Rs 8000. Fortunately I had it under warranty(although rooted I unrooted it first before taking my phone to them ) So I assure you this is a symptom with our G Pros. The screen gets really hot and this causes the problem, its a hardware design fault. For temporary solution u can use software keys which can be downloaded from the playstore
Hello
Please some one help me fix HTC wildfire mobile as its not giving me any option
luvlastcall said:
Hello
Please some one help me fix HTC wildfire mobile as its not giving me any option
Click to expand...
Click to collapse
Your in the stock recovery pal. Hold down the power and volume keys and you will eventually get some options on the screen. Once they come up use the volume buttons to scroll and power to select. Btw, i suspect you have a htc wildfire S not the htc wildfire. So this would be the wrong forum for you if your phone does not have a trackpad at the bottom of the screen (looks like a circle with a dot in it) then you have the S model.
HTC Wildfire
Thanks for Replying back Its not letting me to run recovery and on the top of it if the phone boots up it take almost 20 minutes to get to the home screen and it hang sup their itself you can't even do anything on it and i am trying to unlock the boot loader to run recovery and install custom rom on it but nothing working out. I do have a trackpad on this mobile and i checked over the internet also and its Model number is A3333. So Please help me what all option that i can use on this mobile right now as i am totally new to Flashing Android Mobiles.
heavy_metal_man said:
Your in the stock recovery pal. Hold down the power and volume keys and you will eventually get some options on the screen. Once they come up use the volume buttons to scroll and power to select. Btw, i suspect you have a htc wildfire S not the htc wildfire. So this would be the wrong forum for you if your phone does not have a trackpad at the bottom of the screen (looks like a circle with a dot in it) then you have the S model.
Click to expand...
Click to collapse
luvlastcall said:
Thanks for Replying back Its not letting me to run recovery and on the top of it if the phone boots up it take almost 20 minutes to get to the home screen and it hang sup their itself you can't even do anything on it and i am trying to unlock the boot loader to run recovery and install custom rom on it but nothing working out. I do have a trackpad on this mobile and i checked over the internet also and its Model number is A3333. So Please help me what all option that i can use on this mobile right now as i am totally new to Flashing Android Mobiles.
Click to expand...
Click to collapse
Okay, pull the battery out. Then put it back in after 5 seconds. Hold down volume down, then power and keep both pressed down until a wite screen with some writing comes up. There it should say hboot, a version number and s-on or s-off. What does yours say?
HTC Widlfire
Well I am sharing the screenshot
heavy_metal_man said:
Okay, pull the battery out. Then put it back in after 5 seconds. Hold down volume down, then power and keep both pressed down until a wite screen with some writing comes up. There it should say hboot, a version number and s-on or s-off. What does yours say?
Click to expand...
Click to collapse
luvlastcall said:
Well I am sharing the screenshot
Click to expand...
Click to collapse
Ah ha! Fantastic whoever else had this phone before you has done most of the hard work and security unlocked the bootloader already. http://dl-1.va.us.xda-developers.c...zip?key=kzoSRLwAaSgJsyXiuKJS4A&ts=1431506306 download this and place it onto your sdcard. Reboot into hboot and your hboot should request you to update the recovery. Select yes with volume up. After this you should reboot back into hboot without the sdcard in. Then select recovery from hboot and boot into it.
Once your in recovery you could either:
1. Wipe the data, cache and dalvik cache and then reboot the phone. This will reset the phone and hopefully fix and voot related issues.
2. Wipe the phone entirely and install a new rom. Cyanogenmod 7 is a good lightweight rom. Please look at the development section for all the roms available.
Just one question though, that screen damage looks like bad. Do you know what happened?
Hello Bro
Link that you have shared is not working so please share some other link and please help me to get the best rom for this mobile and please provide me step to step instruction to do it.
Ok
Already Tried
Well Bro tried that and its now working no option i am getting in recovery and just a phone logo with red mark that what i shared in first screenshot in this thread
luvlastcall said:
Hello Bro
Link that you have shared is not working so please share some other link and please help me to get the best rom for this mobile and please provide me step to step instruction to do it.
Click to expand...
Click to collapse
http://www.mediafire.com/download.php?398dklf1uzss5f6 Updated link.
As I have said I recommend Cyanogenmod 7. Read the thread here Its a custom version but its more recent.
Now your screen, I suspect that those marks are from heat damage. Most likely from whoever else had the phone overclocking it. This could be a telltale sign of hardware damage through excessive use and it may never boot properly. I thought I should mention that.
Well i thats case would like to ask one more thing we will be able to fix it or not or its not worth it.
luvlastcall said:
Well If that's case would like to ask one more thing we will be able to fix it or not or its not worth it.
Click to expand...
Click to collapse
Depends, this phone is an old model as far as mobile phones are concerned. the cost of a motherboard and new lcd + digitizer could be the same cost as the phone in a used condition.
I work it out as £23.13 as the cheapest you could get the parts but then you would need to do a full tear down of the device in order to replace most of it. I mean basically your only keeping the frame, trackball, camera and some rubber bits.
Cheapest I can find to buy it in the uk is £25 ( with you needing to sim unlock it).
But I would add that you might as well try get cm7 on the device. The only thing it will cost you is time and you never know, the phone might be usable with CM7 on it. Nothing ventured, nothing gained.
OK bro let me first give a try with the cm7 rom and see if its work and hoping for the best
luvlastcall said:
OK bro let me first give a try with the cm7 rom and see if its work and hoping for the best
Click to expand...
Click to collapse
Good luck pal, keep me posted
Sure Bro and thanks a lot
Well Not sure what happened to screen as my brother was using and i tired to run the recovery and not able to go further only getting this screen while wiping all the data through recovery/Users/Hacker/Downloads/IMG_0170.JPG
Well Not sure what happened to screen as my brother was using and i tired to run the recovery and not able to go further only getting this screen while wiping all the data through recovery and stuck on this screen now
luvlastcall said:
Well Not sure what happened to screen as my brother was using and i tired to run the recovery and not able to go further only getting this screen while wiping all the data through recovery and stuck on this screen now
Click to expand...
Click to collapse
Sorry, i forgot to mention, the controls for the recovery are different from hboot. Push trackball to select items, power is now the back button.
let me give a try and see if its work i installed the rom from Sd card ad restarted the mobile and hoping this will work now
I tried to install stock rom that i have downloaded from HTC Website and that is not getting installed lets hope CM7 will work i can see the ultrabeam revolutionary Logo on the screen right now its still thinking up
So I broke my screen kept it lying around for 24 months then finally got it fixed this week
After replacement my power button doesn't wake up the screen at once
prolly press 20 times before it wakes up
The capacitive buttons light up on each press and even vibrates with fingerprint but screen stays off
It works fine in twrp lock screen. Locks and wakes up properly there.
The repair guy said that it's a software problem so he'll software reset it for for me I send it back
just clean flash havoc os latest but still the same problem
DrDarthZ said:
So I broke my screen kept it lying around for 24 months then finally got it fixed this week
After replacement my power button doesn't wake up the screen at once
prolly press 20 times before it wakes up
The capacitive buttons light up on each press and even vibrates with fingerprint but screen stays off
It works fine in twrp lock screen. Locks and wakes up properly there.
The repair guy said that it's a software problem so he'll software reset it for for me I send it back
just clean flash havoc os latest but still the same problem
Click to expand...
Click to collapse
you have to flash caesium kernel as he probably replaced screen with cheap version not real one,so flash this https://github.com/msfjarvis/oneplus3/releases/tag/CalumniousCarambola its the top one if on pie rom and u will be good
thanks that worked, but why does only this kernel work ?
ireaper4592 said:
you have to flash caesium kernel as he probably replaced screen with cheap version not real one,so flash this https://github.com/msfjarvis/oneplus3/releases/tag/CalumniousCarambola its the top one if on pie rom and u will be good
Click to expand...
Click to collapse
Can I install this kernel on latest OOS?
Hey guys
My ONEPLUS 3 display got broke down.
So I went for a display replacement in service centre.
For which they charged me 7500/- ₹
But after replacement.. the phone is crashig a lot.
I need to press power button end number of times & still the phone won't respond.
I don't know why this is happening.
Can someone suggest a solution?
Currently the device is on - Oxygen OS 9.0.5 (non-rooted)
Please help! ?
please try and unbrick your device by downloading this tool https://androidfilehost.com/?fid=6006931924117936392 then run msm download tool as administrator
kallum7 said:
please try and unbrick your device by downloading this tool https://androidfilehost.com/?fid=6006931924117936392 then run msm download tool as administrator
Click to expand...
Click to collapse
will this wipe device internal storage??
Lucifer213_ said:
will this wipe device internal storage??
Click to expand...
Click to collapse
yes
kallum7 said:
yes
Click to expand...
Click to collapse
what about caseium kernel?
someome told me to install it..but im not sure if it supports oxygen os latest build.
Lucifer213_ said:
what about caseium kernel?
someome told me to install it..but im not sure if it supports oxygen os latest build.
Click to expand...
Click to collapse
nope because the system drivers are corrupt so it needs to be reset by unbricking the device
ok thanks, but can u explain me the steps , cause i don't exactly know how to unbrick. Cause I've never done so.
I don't want anything wrong to happen.
Lucifer213_ said:
ok thanks, but can u explain me the steps , cause i don't exactly know how to unbrick. Cause I've never done so.
I don't want anything wrong to happen.
Click to expand...
Click to collapse
Firstly download the unbrick tool I have sent you through the link then switch off your phone and make sure cable is unplugged then hold the volume up button on your phone and then plug in the USB cable to the computer and phone then on your computer and open device manager and make sure under ports it says Qualcomm 9 and then extract the unbrick tool then run mam as admin then click start
Lucifer213_ said:
ok thanks, but can u explain me the steps , cause i don't exactly know how to unbrick. Cause I've never done so.
I don't want anything wrong to happen.
Click to expand...
Click to collapse
This has a collection of unbrick tools and versions of OOS.
This contains detailed instructions also.
Hope you solve your problem.
If not and you still have warranty for the display (OnePlus gives atleast 3 months warranty on replacement), take the phone to the Service Center. In fact, if you have warranty, that should be the first option.
Thanks for the response.
But I don't think my device is bricked, cause the phone is on working mode, but it's just that whenever I lock my phone.. It does not gets unlock on the first attempt. I need to press the unlock/power button end number of times & the phone still don't responds. It gets crashed and the System UI error occurs & asks for force stop & the phone is lagging a lot. I can't even use it properly.
I would still recommend doing it
have you got it sorted
kallum7 said:
have you got it sorted
Click to expand...
Click to collapse
I'll do it today/tomorrow
& Share the details.
kallum7 said:
have you got it sorted
Click to expand...
Click to collapse
I completed the process.
But it's still happening.
Not that much. But it is happening every 5th time I try to unlock my phone.
By this point you have two options get another device or get your op3 and take it to a OnePlus service center and get it repaired
kallum7 said:
By this point you have two options get another device or get your op3 and take it to a OnePlus service center and get it repaired
Click to expand...
Click to collapse
OnePlus service is worse.
I guess I need to purchase a new smartphone then, or find some other solution.