Ok guys, been a long battle. I spent a combined four and a half hours on the phone with sprint yesterday morning. We did soft resets, hard resets. We checked ESN and other numbers I didn't know existed. We checked towers as well.
And after all this, I still have issues making calls. When I go to make a call at home, it automatically disconnects even though I have full bars and my data is working. I also cannot receive calls, as everyone texts me saying that it is going straight to voice mail. I only really go three places.(work, home, gf's place) The problem occurs at both my place and work. However, it doesn't seem to happen when I am on the road, and it only happens sometimes at my gf's.
I took the phone to Sprint with a ticket number given to me by a second tier manager? The sprint store rebooted my phone a few times, tried to make a few calls. Of course it works. So their rule is, if they cannot replicate the problem, they cannot help.
So I guess I am asking what you guys would do. The only two option I see are:
1. Buy a used EVO and finish out my contract(14months) hoping nothing goes wrong with it.
2. Take the early penalty, close my account and go to Verizon like the rest of my friends whose GPS's and calling "just work".
I would hate to leave sprint cause they have the best unlimited deal out there. But this is the second "top of the line" phone I have bought with them that has been a disaster. And both of them seemed to work flawlessly for the first couple months I had them.
By the way, I am on stock EC05, and I have been ever since it EC05 came out. I am not rooted or anything. It was working fine till about Friday.
Do you have TEP?
Wow, try taking out the sd card and use the phone to make a call. SD cards can make the phone do some funky things. If that works; then put it back in, connect the phone to your computer, copy all the contents to your computer; format the sd card and copy the contents back to the sd card.
change to sprint only network (settings - wireless networks - mobile networks - system select .. choose sprint only)
uninstall app 3rd party applications; perhaps something running is the culprit
If still no joy; I would root it and try a custom ROM. Maybe a file got corrupted at some point and that is causing the disconnections.
I really like the one I am on, its worked beautifully.
I'd be happy to help you through the root process if it gets to that point.
Good luck
It doesn't matter whether I have it or not, they rebooted the phone, brought up the dialer, made one call(he might have made two, one of the other people was talking to me) and sent me on my way. If they can't replicate the problem, then their policy is to not do anything. I even asked them if I could make a video of it first hand when I get home, and they basically said that won't change anything cause they have to be able to replicate the problem first hand.
jdelano said:
Wow, try taking out the sd card and use the phone to make a call. SD cards can make the phone do some funky things. If that works; then put it back in, connect the phone to your computer, copy all the contents to your computer; format the sd card and copy the contents back to the sd card.
change to sprint only network (settings - wireless networks - mobile networks - system select .. choose sprint only)
uninstall app 3rd party applications; perhaps something running is the culprit
If still no joy; I would root it and try a custom ROM. Maybe a file got corrupted at some point and that is causing the disconnections.
I really like the one I am on, its worked beautifully.
I'd be happy to help you through the root process if it gets to that point.
Good luck
Click to expand...
Click to collapse
I will try SD card when I get home. I don't have any third party apps, as the technician on the phone hard reset my phone like 3 times. I tried every custom rom, and I even tried to go back to DI18. All of them had the same problem, so I am guessing it is hardware related. Again, data is working correctly, just seems to be something with the calling hardware.
swanysto said:
It doesn't matter whether I have it or not, they rebooted the phone, brought up the dialer, made one call(he might have made two, one of the other people was talking to me) and sent me on my way. If they can't replicate the problem, then their policy is to not do anything. I even asked them if I could make a video of it first hand when I get home, and they basically said that won't change anything cause they have to be able to replicate the problem first hand.
Click to expand...
Click to collapse
If you have TEP - don't even bother with taking to the store any longer. Just complain enough over the phone and you should be able to get someone to send you a new one.
bjhill2112 said:
If you have TEP - don't even bother with taking to the store any longer. Just complain enough over the phone and you should be able to get someone to send you a new one.
Click to expand...
Click to collapse
Unfortunately I cannot really wait for them to send me a phone. I need to get something today, as this phone is also my work phone. Customers do not like going straight to my voicemail :/
After a tech on the phone with Sprint screwed my phone up even worse, had me stuck in an activation loop. He told me to bring it to a Sprint store. Well this was at night so I Odin'd to stock DI18 and let it do the OTA and that cleared up the loop. It may work for you and save you grief.
Do you BONSAI?
DDTM is not on is it??
Sent from my SPH-D700 using XDA App
I've heard of similar things. I helped someone troubleshoot the problem and came up with it had to be the tower. They called again to customer service and of course they said that nothing is wrong with the tower. I think that they called again to make a report to check out the tower near their house. They did that a few times. I don't know how long it took to fix the situation. I do notice lately that, even though signal strength was okay before, it's better now.
If you have another sprint phone, if you activate it, does it do the same thing? This might be one of those instances that if you complain enough, maybe they might give you one of those devices they have (I forgot what it's called) that you hook up to your home internet and it acts like a mini tower at home. I've heard of stories that after enough complaining enough, they'll just give you one. If the phone still does it then it's the phone that's flaky.
When you talk to someone, make it clear you use this phone for work and if people can't reach you, you will lose clients. If you start losing clients because of this then you will be forced to go to another carrier. If they say you'll have to pay etf then tell them you won't because it isn't your fault that you can't make or receive calls at work and home.
This phone or their equipment or service isn't working properly and you're losing customers because of this.
Here's another idea. Find someone else that has sprint. Have them go by your work and home and see if they can send or receive calls. If they can then its your phone, if they can't then it's the towers.
swanysto said:
I will try SD card when I get home. I don't have any third party apps, as the technician on the phone hard reset my phone like 3 times. I tried every custom rom, and I even tried to go back to DI18. All of them had the same problem, so I am guessing it is hardware related. Again, data is working correctly, just seems to be something with the calling hardware.
Click to expand...
Click to collapse
Man, I'd be flippin out if it were me. That has got to SUCK!!
Related
Quick question,
I have had my phone rooted for several months now. Ever since I rooted though, I always got the "Verizon wireless can not authenticate your phone" message when roaming. This has not been a big deal until now.
I have already spent a lot of time with sprint support on the phone and at the store, and they actually are just giving me a new phone, so the problem is solved.
MY actual question is, are people still having this issue happen when they root their newer phones? I ask because I would like to root my new phone, but not sure if I want to chance it messing up my roaming again.
Yea, it happens, but you don't need a new phone as the fix is really easy.
Call Sprint support and have them reset your profile on their server. They will put you on hold for a minute while they do that. Then they will have you remove your battery for one minute (the tech gal I had actually timed it and told me when to put the battery back in). Then you will be good to go.
Note-I don't know why this is, but it took me about 15 minutes talking to convince the tech support gal to do it, but once she did it roaming works fine again.
You can download the "Roam Control" app from the market, which allows you to force roaming to check if it works, paid app, but it is cheap. I just told the tech support girl that their was a spot in my house behind a metal shed that I get roaming when I checked it (important because she wasn't willing to do anything unless I was currently in a roaming area, and I didn't think it was prudent to tell here I was using Roam control).
Well, they gave me a new MSID witch did not fix the issue. After about another 45 minutes of trying things, she transfered me to account services and they said that they would just replace the phone.
I do not roam very often at all, so I said okay.
I saved my nandroid backups and everything for if I re-root. I just wasnt sure if this was an issue people were still getting with their new phones or not.
Let me start this question with a big thanks to all the developers/etc. out there. The work being done is AMAZING!
I am a new "rooter", but learning fast. I am running Cyanoginger 1.1 on my MT3GS. I have noticed a few things that aren't quite right, and I am unsure if they are related to each other, or to Cm 6.1.1, or ~ginger 1.1, or...
1. Incoming phone calls seem to sporadically go to voicemail instead of the phone. My phone can be sitting on my desk with full bars, I'll call my phone from my desk, it'll ring once or twice and jump to voicemail (nothing shows up on the MyTouch). I'll call again 10 seconds later, and it goes to my phone. Very sporadic (maybe 1 in 20 calls?)
2. My phone number shows Unknown in Settings > About phone > Status. I read in a few forums that this may be the case untill you place/receive a call, but mine is still showing unknown.
3. My market purchases are no longer integrated with carrier billing. It's asking for a credit card instead of automatically billing me at T-Mobile.
Like I said, I'm a noob at rooting/modding, but I learn quick Any help with these issues would be greatly appreciated!
qjudge said:
Let me start this question with a big thanks to all the developers/etc. out there. The work being done is AMAZING!
I am a new "rooter", but learning fast. I am running Cyanoginger 1.1 on my MT3GS. I have noticed a few things that aren't quite right, and I am unsure if they are related to each other, or to Cm 6.1.1, or ~ginger 1.1, or...
1. Incoming phone calls seem to sporadically go to voicemail instead of the phone. My phone can be sitting on my desk with full bars, I'll call my phone from my desk, it'll ring once or twice and jump to voicemail (nothing shows up on the MyTouch). I'll call again 10 seconds later, and it goes to my phone. Very sporadic (maybe 1 in 20 calls?)
2. My phone number shows Unknown in Settings > About phone > Status. I read in a few forums that this may be the case untill you place/receive a call, but mine is still showing unknown.
3. My market purchases are no longer integrated with carrier billing. It's asking for a credit card instead of automatically billing me at T-Mobile.
Like I said, I'm a noob at rooting/modding, but I learn quick Any help with these issues would be greatly appreciated!
Click to expand...
Click to collapse
The unknown number thing has to do with cm6.1.1. It shouldn't affect you anyway. For the first issue, probably t-mobile issue, neither your phone nor your ROM. Happens to me on all my phones, even my dumbphones.
The market thing is something that you give up when you flash a custom ROM. I think there might be something that can tie market to your tmobile account, but I can't find it again, it was mentioned in a thread recently.
Thanks for the quick response!
On points 2 and 3, I guess that's just the way it is. Little things, I can definitely deal.
On the first point, I just want to make sure this isn't happening because of how I flashed new roms, or how I upgraded the radio, etc.
FWIW, here's the process I used:
- rooted phone with adb/file copy, etc., etc.
- booted to ESPRIMG.zip (oops, rebooted, no backup of system!)
- booted to Clockwork
- cleared data, cleared cache, flashed CM 6.1.1, flashed gapps, rebooted
- went back to clockwork flashed radio from 7.07.(????) directly to 7.09.35.10, rebooted
- "stumbled" across Cyanoginger 1.1...
- booted to Clockwork, cleared data, cleared cache, flashed to Cyanoginger 1.1
The phone prior to rooting never had any issues receiving calls, but who knows, maybe it's because I'm staring at it, maybe it's solar flares, maybe I've angered the cell phone gods...ok, humor's "off" a bit today
If you have any further thoughts, let me know; otherwise thanks for your help! I really appreciate it!
Yeah that all sounds right. I haven't ever had issues with my phone number showing up, it seems to only happen to some people, and like you said, normally it goes away after placing or receiving a call. Who knows. I don't think it affects any apps though. I could be wrong about that, not sure. It might be your sim card, which would explain some calls not going through as well.
I know there is a way to tie the market to your t-mobile account, I just can't remember at the moment. I googled around, couldn't find anything. I think it's called market fix or something rather. I could be thinking of something else though. Frankly I like paying with my debit card better, it was never a huge deal for me, so I never thought too much into it.
MusicMan374 said:
I know there is a way to tie the market to your t-mobile account, I just can't remember at the moment. I googled around, couldn't find anything. I think it's called market fix or something rather. I could be thinking of something else though. Frankly I like paying with my debit card better, it was never a huge deal for me, so I never thought too much into it.
Click to expand...
Click to collapse
I know exactly what you're talking about... I just can't seem to find it either. It was in a thread recently, like you said.
Maybe it's just vanished
I'm gonna keep searching though.
EDIT: So I was starting to flip out, cause I could not for the life of me find the thread...
But I decided to go to my phone and see if maybe I could just find the app in the market. Then I saw that I had already searched for it before, because I actually have the same issue. I just never downloaded it and tested it out.
It's called "Market Enabler"
I'm going to download it now and test it myself.
EDIT 2: Or maybe that's not it. I don't know, I can't seem to figure it out. Maybe MusicMan can take a look? I could have sworn this was an app suggested for that, but it just looks like it makes it so you can see apps that aren't on certain carriers.
SefEXE said:
I know exactly what you're talking about... I just can't seem to find it either. It was in a thread recently, like you said.
Maybe it's just vanished
I'm gonna keep searching though.
EDIT: So I was starting to flip out, cause I could not for the life of me find the thread...
But I decided to go to my phone and see if maybe I could just find the app in the market. Then I saw that I had already searched for it before, because I actually have the same issue. I just never downloaded it and tested it out.
It's called "Market Enabler"
I'm going to download it now and test it myself.
EDIT 2: Or maybe that's not it. I don't know, I can't seem to figure it out. Maybe MusicMan can take a look? I could have sworn this was an app suggested for that, but it just looks like it makes it so you can see apps that aren't on certain carriers.
Click to expand...
Click to collapse
It could just be that we were thinking of something else and such an app doesn't exist. I'll look some more when I get home
Sent from my T-Mobile myTouch 3G Slide
Well, I "stumbled" across the solution to #2. As far as I've heard from others so far, it's purely cosmetic, but...
Go to Settings > Call Settings > Additional Settings > My phone number and enter the number. Now when you go to Settings > About phone > Status it will show the number you entered.
Again, this may be purely cosmetic, and I've noticed if you reboot, the setting gets wiped. Strange...but there you go...
Sorry to bring up this issue back up but I just recently Rooted my phone as well and am having the same problem with sporadic calls not coming to my phone.
For example, last night my father told me that he tried to call me at least 3 times in a row and it would go straight to voicemail, however today he called me (like 2 mins ago) and the phone rang as normal. Heres what I've noticed on the phone:
-the phone will drop all bars sporadically for no apparent reason, as I have never had any service issues in my house.
-it does this when its been idle for a couple of minutes and as soon as I wake it up it will show 0 bars then jump to the normal 2-3 I usually get at my place.
-whenever the bars drop to 0 my 3g/HSPA service will still show as normal
I'm not completely new to Rooting (Rooted my original G1), however my last experience with it was back on CM4.1 on my G1, so there may be a o couple of things I missed
Thanks in advance for any help!
Hi, I've a similar problem: on outgoing calls anyone on any phone is able to see my number, they always get calls from "unknown" from my phone. I use wolfbreak's rom with cyanogen and I've allready set in the settings the option to show my number on outgoing calls, but doesn't work. how can I do?
Tony84 said:
Hi, I've a similar problem: on outgoing calls anyone on any phone is able to see my number, they always get calls from "unknown" from my phone. I use wolfbreak's rom with cyanogen and I've allready set in the settings the option to show my number on outgoing calls, but doesn't work. how can I do?
Click to expand...
Click to collapse
had this prob too even if u set it in cm you still have to call your carrier to get them to make you number show
Over the past 2 weeks, I have tried to research the answers to my questions, but could barely find anything on this particular subject. So it's my first time posting to this forum, and my situation is a little embarrassing. I have had my htc evo for about 1 1/2 years, and I finally decided to root it 2 weeks ago. I've been with sprint for 6 years, and am on the unlimited data family plan, as well as the sprint hotspot feature on my phone, which I pay them 30 dollars additionally every month. I pretty much exclusively use my phone for all tasks and browsing and downloading etc, so I didn't get this feature for the "wireless tethering" , I actually got it so I could discontinue my home wireless internet through cox communications, so my phone is my only wifi source at home. I almost never use an actual pc!
I rooted my evo for 2 reasons mainly: 1) I am sort of an app addict, and I needed to free some space on my phone. I especially love using different keyboards ( which are often very large files). 2) I love customizing my home screens, but want to be able to use icons from icon packs such as crazy home's, with ADW launcher etc. I did a factory data reset on my phone before rooting, and I think I backed up all my apps to my laptop... but I wanted to start fresh anyway, so have not bothered to restore them from my pc to my phone.
Two days before I rooted my phone, Sprint temporarily disconnected my account do to Past due payment. I'm not going to get into the details, But I can't afford to pay off my balance until May. It is what it is, I'm not whining or complaining, times are a little tough for me financially and i just have to deal with not being able to make calls or text for a month. Lol, it's harder than I thought! It's pathetic how dependent my family has become on cell phones and texting for communication. We don't even have a land line. Just to give you a quick background, I didn't even know what sd card was, or a usb cable, before I got my htc evo. I'm not tech savvy at all, But when I first learned what this phone could do I was hooked. I have a laptop at home, But I never use it because a few keys on the keyboard are broken. As a matter of fact, The first time I actually plugged my phone into my pc, was when I rooted it!. I used the unrevoked 3 method, which was fairly straightforward. Because I have no data access right now, I was unable to update my profile etc. And of course, without data access I cannot take advantage of the free wireless tether.
My main question is, did I make a mistake in rooting my phone while not having network access? Right now, if I'm not in a wifi area I basically can't do much with my phone. I downloaded a few apps that allow free calling over a wireless connection, and facebook chat,etc... so I can communicate with my family as long as I'm in a wifi zone. But, I have been afraid to do anything else with my phone because I wanted to do a little research on this. I know some of you are probably thinking, why didn't she research it before she rooted? Lol, I would be saying the same thing! I didn't even think about it until I was done routing and it told me to update my profile. Since then I've been a little freaked. I'm hoping I didn't Make a bad choice. I just wanted to the able to access a few icon packs lol.
Is there anything I should know, or have done differently? Or does it make no difference at all? I guess basically what I'm getting at, is can I go ahead and reset my phone again and start flashing roms, just like I would if I had network access?
Again, please forgive me if I sound ignorant in this matter... because I am. Any advice will be much appreciated.
You can start flashing roms as normal. You didn't make a bad choice rooting without data access, because whether you do or don't doesn't make a different. i would say just make a back up of your apps in titanium backup, then backup your rom before flashing.
And you can pm me if you need any help.
Post neglected...double post.
I would say to reflash ur rom but it might not work try to go back to the sense rom if u have it backed up once u do that update everything under ur settings nd updates nd if it still don't work the only other thing I know u can do is unroot it and take it to.sprint so thay can look it
Sent from my PC36100 using XDA Premium App
Kriskat74 said:
Over the past 2 weeks, I have tried to research the answers to my questions, but could barely find anything on this particular subject. So it's my first time posting to this forum, and my situation is a little embarrassing. I have had my htc evo for about 1 1/2 years, and I finally decided to root it 2 weeks ago. I've been with sprint for 6 years, and am on the unlimited data family plan, as well as the sprint hotspot feature on my phone, which I pay them 30 dollars additionally every month. I pretty much exclusively use my phone for all tasks and browsing and downloading etc, so I didn't get this feature for the "wireless tethering" , I actually got it so I could discontinue my home wireless internet through cox communications, so my phone is my only wifi source at home. I almost never use an actual pc!
I rooted my evo for 2 reasons mainly: 1) I am sort of an app addict, and I needed to free some space on my phone. I especially love using different keyboards ( which are often very large files). 2) I love customizing my home screens, but want to be able to use icons from icon packs such as crazy home's, with ADW launcher etc. I did a factory data reset on my phone before rooting, and I think I backed up all my apps to my laptop... but I wanted to start fresh anyway, so have not bothered to restore them from my pc to my phone.
Two days before I rooted my phone, Sprint temporarily disconnected my account do to Past due payment. I'm not going to get into the details, But I can't afford to pay off my balance until May. It is what it is, I'm not whining or complaining, times are a little tough for me financially and i just have to deal with not being able to make calls or text for a month. Lol, it's harder than I thought! It's pathetic how dependent my family has become on cell phones and texting for communication. We don't even have a land line. Just to give you a quick background, I didn't even know what sd card was, or a usb cable, before I got my htc evo. I'm not tech savvy at all, But when I first learned what this phone could do I was hooked. I have a laptop at home, But I never use it because a few keys on the keyboard are broken. As a matter of fact, The first time I actually plugged my phone into my pc, was when I rooted it!. I used the unrevoked 3 method, which was fairly straightforward. Because I have no data access right now, I was unable to update my profile etc. And of course, without data access I cannot take advantage of the free wireless tether.
My main question is, did I make a mistake in rooting my phone while not having network access? Right now, if I'm not in a wifi area I basically can't do much with my phone. I downloaded a few apps that allow free calling over a wireless connection, and facebook chat,etc... so I can communicate with my family as long as I'm in a wifi zone. But, I have been afraid to do anything else with my phone because I wanted to do a little research on this. I know some of you are probably thinking, why didn't she research it before she rooted? Lol, I would be saying the same thing! I didn't even think about it until I was done routing and it told me to update my profile. Since then I've been a little freaked. I'm hoping I didn't Make a bad choice. I just wanted to the able to access a few icon packs lol.
Is there anything I should know, or have done differently? Or does it make no difference at all? I guess basically what I'm getting at, is can I go ahead and reset my phone again and start flashing roms, just like I would if I had network access?
Again, please forgive me if I sound ignorant in this matter... because I am. Any advice will be much appreciated.
Click to expand...
Click to collapse
Not being able to update the profile won't make any difference at all, if you have no data connection to begin with. Once you're able to get things situated, and you need to get your phone activated again, you'll just need to make sure you're on a Sense rom before you activate it again. No worries, you can flash away all you want, with or without a data connection.
Also, how have you had your Evo for 1 1/2 years!? They were released June 4th last year!
Ha ha really? I feel like I've had this evo for years.. since the day I got it I've been like a kid in a candy store! Thanks for the reassurance everyone. Unfortunately, I've just encountered the problem with the SD card not being recognized by my phone or my PC. According to my research, I'm supposed to find this file on my SD card under android. secure and delete it? But my PC isn't recognizing my card, and my apps that are on SD are seen by my phone. I get a force close when attempting to unmount SD. My market apps won't install or uninstall.... ugh. Like an idiot,I never did a Nandroid backup. I really don't care about losing my app backups though,I just don't want to mess up my phone. All this information is overwhelming me... Nandroid this, titanium that, recovery boot, drivers, and on and on.... so much advice is outdated I don't know which to follow. I'm a dummy! That's why I need my smartphone to help me out lol.... how do I fix this?
Eek....I just saw a gigantic spider.... creepy..
in a nutshell, you can do anything with your phone, without data access, or service.
I rooted and flashed the ROM I did for my old Moment, after it had been turned off so I could sell it.
Now that you are rooted, I uses Titanium backup for all my apps/data. I only backup actually apps, not HTC stuff, etc, or anything that comes with the ROM you flash.
You can tell this becasue the apps are in white lettering in the Backup menu.
At least they are on mine, and I use all default settings.
rooted without data access
Thanks everyone...I fixed my problem with my sd card, turns out mine had gotten corrupted so I will deal with that later.I just put in my other card and Im back in business....lost all my personal info though. Thats the least of my worries. Someone said I can do anything on my phone without data service, but they must mean only when I am in Wifi zone right ? See, unfortunately, I dont live in a populated area. I have no wifi access at home and there are hardly any free wifi spots in town. At home, I can see that there are wifi networks around (linkys via cox communications), but they are locked. Oh, thats another question i had....why do people lock their wifi? I never did, and I have no problem letting others access mine when they need it. Should I? If so, why?I am so sorry if I sound clueless again, but Im learning a little more every day thanks to people like you!
So as far as communication, Im out of luck. A couple months ago,I had an issue connecting to the network while i was at home, but i just turned on my sprint hotspot and i had instant network access so i couldnt call or text, but i was able to get a hold of my daughter on facebook lol. How did my phone do that? I dont get it. I am going to a couple of those prepaid phones tomorrow so we can make calls in the meantime.
As far as navigation, any tips on how to find any apps that dont need network access that work well? I found a couple, but they seem so complicated to set up. And, I tried Nettalk for making calls over wifi but it only works sometimes. I read about apps that offer free sms and calls over wifi but I couldnt find one that was stable.
I cant wait to get my service restored..I didnt realize how much I depended on it. I still havent flashed any ROMS...Im a little nervous. I still dont totally understand what is different about my evo now tthat its rooted, but i plan to educate myself once I get full access to wifi again.
Any advice/tips is very much appreciated. Thanks again for this useful forum.
My good friend is going through a divorce and has a serious issue. Her ex husband somehow knows when she calls anyone, and then he calls them threatening them. Before you tell us to call police its been done, but he continues. He has no access to billing, or the account online. I was going to offer to wipe the phone, but I was told that the sprint store did it for her and its not an app on the phone. Is there a hidden app that I dont know about? I can root and re-rom the phone if needed.
thanks for your help.
Junkyardspecial said:
My good friend is going through a divorce and has a serious issue. Her ex husband somehow knows when she calls anyone, and then he calls them threatening them. Before you tell us to call police its been done, but he continues. He has no access to billing, or the account online. I was going to offer to wipe the phone, but I was told that the sprint store did it for her and its not an app on the phone. Is there a hidden app that I dont know about? I can root and re-rom the phone if needed.
thanks for your help.
Click to expand...
Click to collapse
I feel sorry for your friend!!! First make sure your friend and friend's let the cops know everytime he does this! Second don't trust Sprint store people to wipe phone completely, do it yourself!!! Also check the removable sd card and maybe format it just in case the app he is using is installed there (I am not aware of any app to do what he is able to do if it is even an app). You can also try reinstalling the factory rom to make sure all is gone from the phone. Also, when you first start the phone up and sign into google account, make sure to uncheck the bring apps and settings to phone option!!! Only other things i can suggest is talk with sprint and see what they can do on their side to see if they can catch him and how he is doing it, then maybe change phone and number and maybe if possible, carrier. Good luck with your friend and for her!!!
montecarlo5 said:
I feel sorry for your friend!!! First make sure your friend and friend's let the cops know everytime he does this! Second don't trust Sprint store people to wipe phone completely, do it yourself!!! Also check the removable sd card and maybe format it just in case the app he is using is installed there (I am not aware of any app to do what he is able to do if it is even an app). You can also try reinstalling the factory rom to make sure all is gone from the phone. Also, when you first start the phone up and sign into google account, make sure to uncheck the bring apps and settings to phone option!!! Only other things i can suggest is talk with sprint and see what they can do on their side to see if they can catch him and how he is doing it, then maybe change phone and number and maybe if possible, carrier. Good luck with your friend and for her!!!
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Thanks montecarlo, I am going to try all that. I just wasnt sure if anyone knew of this being possible before.
Never heard of this one, but i would suggest everything that's been suggested and get her number changed.
Also is the account in both of their names? If so he can easily get access to it with a phone call.
Sent from a planet far far away.
@Junkyardspecial...it sounds like your friend's soon-to-be-ex has may have cloned or hacked her phone. I agree with montecarlo5...you should wipe the phone yourself. If issues still persist, you can run a test of sorts. Have your friend call her phone from a different phone and make several calls over the course of a few days. Make sure it's a number that her stalker isn't familiar with so it would likely pique his interest. See if he bites and calls the number back and attempts to harass her. Document everything! If he does take the bait, try and record the call. Take all of your documentation to the police and you may also want to contact Sprint and see what other measures can be taken if you thing your friend's phone has been hacked/cloned.
What a terrible thing to have to deal with. Good luck to your friend
SOLVED! - see post #7
This SM-N910V is rooted and had 3g but apparently I lost that when mucking around with things trying to get 4g. I've got other phones like a Galaxy S5 and Galaxy Note 5 both Verizon models that get 4g or 3g fine in this same location.
First odd thing I noticed on the Note 4 was a setting that popped up seemingly by itself while in 'More Networks' and 'Mobile Networks' that showed VZWInternet with a circle by that which was not yet checked so I tapped that and it turned green in the circle. I have never been able to see that option again. I don't think this caused the problem though. I've looked at apns-conf.xml in the /system/etc folder and can't see a problem there. I also tried replacing that with another one that is supposed to fix LTE mode. No luck so I put back the original. I wiped cache and reflashed a backup with TWRP which had been working on 3G but that didn't help - no 3g even. I did not wipe Dalvik/ART cache. I had been messing around in the 'Service Mode' menu with a bunch of different settings in an attempt to get 4g working but I'm fairly certain I got everything set back the way it was before I started. I noticed that one setting I had left different in the Service menu did not change back after flashing a restore with TWRP (full restore - all boxes checked). The one setting I left changed was the under the 'AS' protocol menu where I changed the Release version control to "LTE 3GPP REL 9" from LTE 3GPP REL 10". I know enough to be dangerous
Open to any suggestions - am wondering at the moment if I should have wiped the Dalvik/ART cache before the whole TWRP restore? At this point I'd be happy just to get 3g working again.
I also tried Dr. Ketan's LTE Enable. That didn't fix anything. Although I see MNC and MCC numbers in the apns-conf.xml file when I look at the SIM with a SIM info App I just see blanks in those spots on the SIM. Not sure if that's relevant - just giving as much info as I can here.
Did another restore with TWRP after wiping Dalvik/ART cache but that didn't fix it either. Strong cell signal but no 3G or 4G.
More info - I put the SIM card in another phone and it sees 3G at least.
It seems the "lost 3g or 4g" problem is very common and it seems I've looked through dozens of message threads here but I'm not finding any solutions. I'm looking at flashing the 'ltefix.zip' from this thread but it seemed to be for a custom ROM and I've just got the stock - more or less - 5.1.1.
Hmmm.... Been at this all day reading here, searching, trying everything but still no Mobile Data. Is this as elusive as rooting a Verizon Note 5? LOL - it was working at least on 3G. I'll take hints or even wild guesses at this point.
Okay - it finally flashed on me to do a restore of my EFS. Oddly I had done a full restore with TWRP which include EFS but that didn't fix the problem. That TWRP backup was done the same day I did an EFS backup using Dr. Ketan's IMEI tool for the Note 4. When I used the IMEI tool to restore the EFS backup I then had the 3G come back on. This is a 4G SIM so I still don't know why I'm not getting 4G but at least I got 3G back. I did have a hiccup using this IMEI tool which initially caused the phone to repeatedly shutdown after a minute or so and could not be restarted without pulling the battery. I believe it had to do with the 'Restore' button needing to be held down a certain amount of time instead of just a tap. I probably held, released too soon then held longer which I suspect caused a partial or damaged EFS restore. Be careful in how you use this tool or you may end up in that situation. I had to work very fast after a bootup to get it properly restored. After that it was stable again and had 3G.
Now if only I could figure out what it takes to get 4G.
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I wasn't getting 4G for the longest time, checked the PRL in settings on my GFs phone and noticed my PRL ver was like 50 thousand something while hers was 15518. Got a new Sim card and all my issues went away, PSA do not use *228 programming...EVER.
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acslam said:
Update/more info - I've continued to try and figure this out to no avail, although I got fed up with stock unrooted 5.1 and am now running modestrom v9 with a CQI2 base. And all of that install went fine, except for 4g of course.
I think this is worth mentioning as it might have something to do with the situation:
Way back in the beginning, I had gone through the entire unlock/root process, and everything actually worked fine the first time. This was right about the time the unlock became available, I bought the phone based specifically on that being possible, and got a brand new one at that time. Well, it was awesome for about 2 weeks, fully functional 4g and everything.
I had a very particular goal - I wanted this phone totally unlocked, but I was also very interested in the advanced/wifi calling that was supposedly coming out at that time - I was planning to move to a place with no vzw service and would be reliant on wifi for calls at home. Verizon wasn't clear about the fact that the wifi calling feature wasn't coming until MM, and this was before MM was released, so I was running a completely functional, 5.1.1 rom. I believe it was jasmine. So, under the impression that "advanced calling" would have given me wifi calling, I tried to enable it.
I cant recall if it was immediately, or a few hours after, but this is when the phone lost 4g for the first time. I immediately tried to deactivate the advanced calling feature on my line, but it didn't help. And nothing I could do would bring back 4g. I tried everything possible, and ultimately gave up and threw the phone in a drawer and went back to my note 3.
Fast forward several months, and my note 3 began to have issues with call audio, forcing me to use the 3g-only note 4 in order to actually handle day to day business. Again, I went through the processes of trying to fix 4g, with no success. Now by this time, MM had been released, I believe PD1 was the current firmware. I figured at this point it was time to just odin back to 5.1.1 and start everything over.
So I odin flashed the phone, and it booted into 5.1.1......with no 4g. Again I went through all the things I found here, no improvement. Finally, one day when the phone was bugging me about an OTA, I figured "what can it hurt at this point, its nearly useless without 4g anyhow."
And low and behold, the OTA update from verizon booted up and immediately jumped to 4g.
Now I felt I had a chance, a method that I'd finally proven could fix the problem. I left the phone in that state for a couple weeks, just to prove that it was holding. No problems during this time.
But I got sick of no root, and so I figured it was time to try and go through the steps again. And again, I lost the 4g connection. No big deal, just odin back to 5.1.1 and let it OTA like last time......
Except this time it didn't work. So I odin flashed back to 5.1 again, and let it try to OTA, again. I let the phone continually try to OTA all the way up to current, and flashed back to 5.1 at least 3 times to repeat the process in hopes it might fix something. No change at all. At this point I actually began to try and see if possibly Kies could help me here - maybe there was something related to the phones EFS? Which I don't understand very well btw - it was only through reading this thread that I began to research EFS and its significance. I also attempted to use some of the checkboxes in odin - the ones to erase all NAND and to clear EFS and rebuild it. Neither option made any difference. So I figured next logical step was to start playing around in service mode, which would require unlocking/rooting again......
And thats how I landed here. About an hour ago I got sick of the stock 5.1.1 and went through the whole root/unlock process and I'm currently running modestrom on CQI2 or whatever was just most recently posted. Every other part of the phone seems normal, but still no 4g. I can actually see the radio making an attempt to connect in the service mode - but I don't understand service mode menus well enough to interpret where the actual problem is. Upon boot the phone tries about 3 or 4 times to get an lte signal, during this time there is simply bars of signal, NO data indicator of any kind. Eventually, it gets frustrated and gives up, connecting to 3g and staying there. I realize now that when 3g drops, which is roughly every 10 minutes or so, its actually the phone attempting to establish LTE again. But still, I cannot make any sense of this.
Apologies for the giant post - I'm trying to put anything that could possibly be relevant info into one place here.
So........ anyone got any suggestions?
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PM sent. Just to share a little of that here I think the first thing I would do is tell VZ you suspect your SIM card is bad and have them put in another one. Tell them it fell out when changing a battery, the dog ate it and by the time it came out you suspect it wasn't quite right anymore - LOL. I do think SIM's flake out sometimes and I know a bad one can prevent 4G from working. If you ever had an EFS backup from anything try restoring ONLY the EFS (if you use TWRP). No guarantees that will fix it but my best guesses at this point. Good luck.
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I supect Verizon's doing this ...
acslam said:
I got a used stock note 4 to try and compare and see what I could be missing here....
Tried new sim card at least twice, unfortunately no dice, and the same card pops right into the spare note 4 and it wakes up on 4g just fine.......
EFS is something I probably should have been quick enough to dig in deeper on before this, as I don't have any backup of it....... however, I'm not seeing any other symptoms, I can see my imei fine, and every other function works. Is it possible that corrupted EFS can cause the loss of just one type of connection like that?
For giggles I tried a friends att sim, and no lte on that either.
Playing with the app LTE discovery, I can tell that the phone sees 4 different LTE towers just fine, showing db numbers exactly in line with the stock note 4 sitting right next to it, theres just something there under the surface thats stopping them from hooking up...... it stops trying after a couple minutes, rejects them all and connects to 3g.
I'm convinced its some kind of software thing, but I can't tell exactly where the failure is happening.....
I also odin flashed it back to stock bpa1, and still no dice. Is there a means to make an EFS backup without root? I want to see what happens if I try unlocking the other note 4 as well, but this time I want to have the backups......
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I've been running on Emotion 7.1.1 for months with NO issues (well, some minor stuff, you know....)
Suddenly, two weeks ago I got a notice from Google that I had to sign in on my phone. Verrrryyy odd. At first I suspected some hack attempt, but my Account checked out fine. Having changed my password recently, I had to wait until I got home to login.
After I logged in, all ~appeared~ to be OK. Then I opened my Calendar. B L A N K. All ten years of appointments gone. I freaked out. I have two calendars, one for personal stuff, birthdays and the like, and another with my business appointments, INCLUDING FINANCIAL STATUS of the account. Gone.
Went online on my PC, signed into Gmail and switched to my calendar. Empty. Looked in Trash. Nothing. Vanished. Nada. Niet. There's a long story here about recovery efforts, troubleshooting, Googling, etc, suffice to say that TWO separate, redundant, backups had quietly failed, without the notifications they were supposed to send. I did manage to get from the first week in April back 10 years, but lost the whole summer. Thank YOU-KNOW-WHO that I'm good friends with all my clients.
Fast forward to last week. Suddenly I get 3G only from my Verizon account. Like you, I spent days on the boards, downloading ROMS, wiping, re-wiping, trying everything short of smoke signals to get it back. No joy. I did NOT go back to stock, I must thank you greatly, as that was my next road. Now i see it's a dead end. I will NOT give up my Nougat root just to get 4G.
Perhaps this is a bit conspiracy theory sounding, but I've become convinced that Verizon is playing some game, perhaps to force us to upgrade to a new phone. I learned long ago that corporations have no soul, and will do anything they like to increase profits. They exist for two reasons; to make money for their officers and to make money for their stockholders. Any other semblance of a "Product" or "Service" exist ONLY and SOLELY for that reason. Anyone who is a Yahoo or AOL member knows the level of intrusive ads and attempts to trick people into putting spyware in their machines under the guise of "protection" or "cleanup" programs has jumped to a new level of absurdity since Verizon sucked them up. "Oath" indeed. It's what is coming out of existing customer's mouths! M O N E Y H U N G R Y.
When I chatted at length with a Verizon Tech, she made it clear that she knew the answer was to upgrade to the latest stock (I never admitted to rooting, but she knew, we spoke "between the lines" a lot). She sent me a SIM card, but it., of course, didn't fix the problem, in fact it would not even initialize properly! I had to go back to the original SIM.
Now that we've found a way (after YEARS of trying) around their stupid block on rooting, they change the game. What person who is so into their phone as to root it, will put up with 3G? This is something Verizon is playing at, Sprint too from what I gather.
My only consolation is that I've got so many WiFi's nearly everywhere I go, and when I'm not near one, my Wife's Note 4 (not rooted, on latest update) works fine. I'm glad I decided not to root hers too.
Frankly, this really ticks me off. I have better things to do than spend days copying files, flashing and reloading data. Verizon knows that, and let me tell you, it won't be THEM who sees my money when I finally do upgrade.
Thanks again for saving me from the Stock route, you saved me hours of grief.
Peace out!
PuterPro
I have run into 4g issues with this as well and almost came to conclusion is a modem issue. I want to say but can not confirm that modems that are flashed are relative to bootloader on the device. Just something I've been pondering on as I had a unlocked bootloader device and flashed for wife to use with no root and recently unlocked again.
Sent from my SM-N910V using Tapatalk