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Fragility of the Dash
I am new in this forum and i am considering buying this phone. I need a phone that will last me at least a YEAR and a cheap smartphone. This seems to be a good phone. The problem is that i have heard many people breaking the lcd screen . How fragile is this phone? If it is that fragile of a phone, please recommend a good cheap screen protector. Thanx
I personally think the phone is built very well, and is quite solid.
No phone is meant to be dropped, but it does happen from time to time by accident of course.
The bigger the screen, the more chance it has to crack.
I have dropped my Dash twice on concrete in the case, no problem..
If I had dropped it outside of the case, chances are it would probably crack the screen at least one of those times.
Smartphones are not meant to be slipped into the back pocket, their target audience is the business person.
I agree with you guys, but a silicone skin is in part like to buy an insurance. I´ve dropped accidentally my dash a couple of times and the story would have been different if no skin is wrapping my phone.
Investment of 5 bucks is worth.
I droped my dash a few times and is still working, one thing i did was get myself a case to cover the phone, i hate when the screen gets scratch when you have it on your pocket. But overall personally the dash its a really good and reliable phone.
Great Phone
This phone is the best ive had ever... before this one was a blackberry pearl, hated it. I have loved every second of owning my dash. got it for 50 bucks and have dropped it on a couple of occasions, just dings and dents on the hard plastic/rubber casin, thats it... nothin wrong with the screen
p.s. runnin rickwyatt's newest rom and it is freakin awesome
I am probably the most anal person you would ever meet when it comes to my phones (as an example I have phones well over 5 years old that look brand new). No scratches, dents or dings will do. I bought a hard shell cover that snaps over the entire phone and I use a scratch proof screen cover. I have on occasion dropped my Dash and it never has had a problem.
This is a good phone, I dropped it a few times and works perfect still... Haha and especially if you upload the new rom you will rock it straight pimpin haha...
I live a little rough, and where I go, Dash goes.
When it falls out of my lap as I get out of my truck, and it lands on asphalt it seems to be okay, though I hold my breath till I see it function. It has slowly collected dings in the chrome edge. My truck is a bit high, to be fair.
If the alarm goes off in the middle of the night and you fling it with all your semi-conscious might because the end button wore out and you cant turn it off, however, it will probably break. Depends on your arm, I suppose.
It is not fragile compared to your average phone, but it has glass parts and they have their limits. As for the buttons losing function, I do use the bechooie out of it all day, every day. A lot.
Get insurance, take care of it. Respect your tool.
I had the same reservations about this phone as I considered it over a Blackberry Curve this past November. I googled on it and the stories of the cracked screens really made me nervous. People were stating that they would just crack on their own it seemed.
But since Suncom ran out of inventory on the Curve during that time, it narrowed my choices and I really liked the features of the HTC S621, so I decided to go with it.
So far (knock on wood), the screen has held up just fine. I even dropped it once on our very unforgiving hardwood floor, that rests on top of a concrete slab. It was not in any sort of protective case. It fell hard enough for the battery cover and and battery to fall out. I just knew that was it for my phone. But I picked it up, looked at the screen, no cracks. Reinstalled the battery and turned it on, everything functioning the same. Of course every drop could have a different result, depending how it lands and such. I may not get so lucky if that happens again.
Going back to all the nightmare stories about the screen cracking. I'm wondering if these were earlier versions of the HTC S620's issued by T-Mobile. Perhaps with later revisions of the HTC S620's or S621's they fixed what was ever causing the cracks to occur.
Anyways, I love the flexibility and the level of customization that can be done with this phone. I've already flashed my phone many times, and have tried all sorts of stuff on it. This phone is great for people who really like the ability to tweak their phones.
Thank you,
Tim
I don't know why people think the S620/Dash is "fragile"; mine has held up wonderfully. The only thing that is remotely fragile is the screen, which WILL break if you hit it hard enough (as it does on EVERY phone). The good news is that the screens are pretty cheap on eBay (US $25), and they are decently easy to replace. I made a tidy profit repairing and reselling a friend's Dash that he smashed while he was drunk.
I have owned my dash for a year and a half and have had no problems. I think a lot of the cracked screens were from back pockets and tight jeans...lol. I always use the pouch and have dropped it a few times. Nothing has ever broken, even the time I got out of my truck with the phone in my lap and it fell and I ended up punting it a good 8 feet with the battery going one way and the cover and phone another. Treat it well (most of the time) and it will last.
what a GREAT TOUGH phone
i have dropped my dash 3 or 4 times.. hard too! i have seen it land on its edge and once face dowm... not a thing happened to it except a ding where it hit on the cornner,, and the face looks great... not to mention,, the phone itself rocks too... (as long as you ditch the T-MO ROM) lots to do with it, and holds a good charge...
well worth the $$$$$
I dropped my Dash a few times on the concrete and it never got anything more than some scratched on the silver outer band.
I decided to do a little test for you all. So this weekend I ran my Dash over with my car just to tell you all what would happen. (Yeah, that's why I did it. I knew there was a reason.) It broke. The LCD is busted and the body no longer fits perfectly together. The middle of the keyboard looks a little indented as well. I can still make and receive calls, even via bluetooth.
Now since I helped you all, anyone want to help me get a new one? I don't mean to hijack the thread (and I've read a few others on the subject.) Am I pretty much hosed at this point ore should I try sending it to one of the repair places like pocketpctechs.com?
How to remove single scratch from screen?
Hello. I make stupid single scratch to my screen. How to remove it? I expect some home-style solution .
IS it bad
littleclown said:
Hello. I make stupid single scratch to my screen. How to remove it? I expect some home-style solution .
Click to expand...
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Mine has buncha little ones but dont distract from a beautiful machine
Most commercial scratch coverups are liquid acrylic-based. Even some liquid floor polishes (like "Future" in the US) can be used to hide some scratches. If it bothers you that much, there are people on eBay selling full housing replacements for the phone.
Try to use toothpaste, I heard that it works just run a little toothpaste and brush for a few minutes on the screen and then wipe it off. Usually this helps out quite a bit so give it a try.
Depending on how deep the scratch is, there are different methods you can use.
If you use Future to cover it up, be aware that water dissolves it.
My screen Died!!
Hi, my Dash screen turned completly white with a Black Stain in the middle like ink..does this means my screen died completley or do u think there is anything I can do to fix it?? I think something got burned inside...
It sounds like your lcd is broken. It should look like a puddle almost. I imagine you hit it or something. That does not have to be the case. It could just happen. that's wha they do sometimes when they go black like that. There is nothing you can do to repair that. Replace the lcd or the phone. That's it.
Friday night...out drinking with the lads in London.
It was about 1am, me and my friend were talking. He wanted to have a quick look at my phone, so i passed it too him. Somehow...between me putting it into his hands and he grasping it. The phone slipped away....straight into a full pint of Stella.
We paused for about 3 seconds...just looking at it (we were quite drunk), I saw he screen go off so straight away i just sighed and thought ''he better buy me a new one''.
Anyway once i realised what'd happened, i grabbed the phone out of the glass (without spilling any beer), quickly took the battery, sim car and sd card out. places all components into pocket and continued the night...wasn't too bothered as my friend knew it was his fault and told me that if it didn't work, he'll get me a new one.
Hot back home a few hours later, remembered what'd happened...straight to the bathroom...got the hair dryer and started drying....5 minutes later...moment of truth.
WOHOO everything was fine.
I was kind of hoping it was broken, because i've already dropped it on the floor numerous amounts of times and it has a small crack in the screen bottom right.
But alas, everything was fine...
so....HTC Desire...is actually stella-proof as well.....They should stick that on the box!
Even after dropping it in a pint...the battery still hasn't improved though. Can't get a day out of the battery yet. needed to get a battery pack for the damn thing..
roll on Iphone 4 with that great looking battery life
F*cking awesome
Great to hear, now I am not that scared if I drop it into something
benko286 said:
F*cking awesome
Great to hear, now I am not that scared if I drop it into something
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You better be
You should tell your mate its ****ed anyway. You'll have now warranty on it now, the water damage stickers will have change colour!
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Sent via the XDA Tapatalk App
I'm due an upgrade in August, so not too bothered about the Warranty. It should last until then. I don't expect any phone to last over 9 months these days.
All the stories I read about people dropping their phones on the ground and in drinks... I even know at least three people who've dropped their phones in the toilet.
I don't get it, even when I had a ****ty Nokia 5100 I don't think I even once dropped it!
Although I did drop-kick it across a garden once to test the shock-absorbent cover. Held up pretty well!
i treated my desire like royalty
i made extra sure never to drop it, scratch it, throw it etc
i put my phone in my pocket with my keys for literally half a minute and the screen is covered in scratches, unbelievable
Desire is almost Tia Maria and coke proof. Managed to fix it all but about 2 months later my trackpad has died. Otherwise all good.
ephumuris said:
Desire is almost Tia Maria and coke proof. Managed to fix it all but about 2 months later my trackpad has died. Otherwise all good.
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you mean you actually use the trackpad?
I don't think i've used it once since i got it in April. It's pointless, the screen does everything that's needed
Barff1984 said:
you mean you actually use the trackpad?
I don't think i've used it once since i got it in April. It's pointless, the screen does everything that's needed
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Recovery menus...
Im scared ropping it on the floor as this big screen and build quality doesnt seems so good. Even in my full body silicone cases where only the screen is free. I even protected the keys lol.
Yoir friend must have been really drunk to offer to buy you a new phone. Sounded like it was your fault to me.
What's the worst damage anyone here has done to there phone? I want to feel better about the dirty great scratch on top of my phone.
I dropped mine from a metre up onto a wooden floor and smashed the screen. £130 to fix it and they still havent returned it to me and thats nearly 2 weeks ago
Contemplating getting a iPhone 4 as i am severely pissed off with HTC's slowness and the build quality of the phone ...
mercianary said:
Yoir friend must have been really drunk to offer to buy you a new phone. Sounded like it was your fault to me.
What's the worst damage anyone here has done to there phone? I want to feel better about the dirty great scratch on top of my phone.
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Click to collapse
I was thinking this!! LOL! dammed if I would be buying a mate a new phone after he was passing it to me drunk in a pub! I though only iPhone users got their phones out in pubs?
Desire has been in silicone case and screen protector since new... I kicked a Nokia down the road after it kept dropping calls... that was pretty much its life over... hundreds of bits. My Touch HD was key chipped but the paint was a problem on them.
congrats on getting the phone out the glass, without spilling any beer
I've dropped mine loads of times, got a nice scratch going down the centre of the screen due to keys in the pocket. lots of scratches on the paint work on the sides. a lovely big scuff on the back corner, a 10mm crack, bottom right side of screen.
And it wasn't my fault, he wanted to see it, took hold of it, i let go, he had it for a second, then it dropped in his pint.
The phones only £380, why wouldn't he have bought me a new one.
Only £380?
Thats a lot of money... for most people.
Geeba said:
Only £380?
Thats a lot of money... for most people.
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No...the new iphone 4g simfree is a lot of money.....on contract is even more
Still getting one though. They look great
Barff1984 said:
No...the new iphone 4g simfree is a lot of money.....on contract is even more
Still getting one though. They look great
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Click to collapse
No - they dont
Wet Legend
My 15yo son managed to submerge his 3 week old Legend in a river - allegedly it was in his pal's backpack that was knocked into the water! He switched it on to see if it still worked before I had chance to dry it. Anyway it's part of my account and the phone is knacked luckily house contents covered it or he wasn't getting a new one.
Moral = Legends don't like rivers and being switched on before drying
Good Morning Guys and Girls,
Just wondering if anyone has experienced the same issue as me and how they got on.
I have had my phone exactly 3 weeks today I was using my phone and it was absolutly fine (no scratches/dents etc) put it face up on a table went had a showever when I came back there is a very large split in the screen perfectly straight (which would indicate manufacturing problem) going from top left corner half way down the phone to the right side.
I have spoken to HTC and they say its a chargeable fix as the warranty doesn't cover accidental damage but its not accidental damage! I have just phoned up my provider who said it would have to be sent back for them to determine whether it was accidental or not before sending out a new one but then they realised I actually got it through the carphone warehouse (as T-mobile direct were out of stock) and have now said I will have to take it to them as its their phone even though my contract was taken out with T-mobile direct.
This is a pain!
can you upload a photo?
Sure you had no impact before that? Or excessive pressure like in a pocket. Maybe it cracked later.
If not I don't know, maybe some faulty panel indeed that had a weak area that cracked due to thermal stress or something. In the lab it is probably easy to determine if it was cracked from the inside or due to external impact or torsion.
I have had a couple of light bumpbs but no damage/scratches after them and it was sitting all night on charge in my front room got up this morning picked it up used it for a minute (still fine) walked away came back 15 minutes later to find a crack. Noone had touched it.
Normally when I break a screen its a tiny crack and not normally in a perfect straight line. This one is 2.6" long
Pretty upset with this as its only 3 weeks old. I have had HD / HD2 / TD / TYTN etc and really abused them and I only end up with minor chips and scratches after about 10 months. Where as this one I have really tried to look after it
Also to add I never put my phone in my back pocket wher eI can sit on it.
It never shares a pockets with coins / keys or anything else that can damage it
And I will try and get a photo of it somehow - only cam I have at the moment is on the phone so don't think I can use that
Heres a picture, you can see where the light is reflecting is roughly the start point of the crack and it goes out both ways. I just don't see how a crack like this can form on its own sitting face up on a table.
That really sucks man.
I am going to get a hard cover for my phone. Don't want a cracked screen.
Having a look at your picture though - there doesn't seem to be a pressure point of impact etc. So what you're saying looks to be correct.
Hope you get it sorted.
I know thats what is frustrating me. Everyone telling me its accidental damage and I know I am not lieing, I have broken screens in the past and seen many more and I know how accidental damage looks you normally have a point of inpact as you say, its normally small or if it is big normally has multiple fractors no just one long steady line.
Yes, exactly.
However - you're going to have a hard time proving this to any retailer. As they normally have a very strict policy on warranty claims.
I'll get my way I have a nack of getting things I want from shops and businesses
I am hoping like the guy said at T-mobile as its only 3 weeks they might just do a handset swap rather than fixing it.
Anyone by any chance know how much it is to get a screen replaced?
Done some research for you - you're looking at 70 + pounds to replace it.
Thanks. Hmmmm thats quite a bit that I don't really have. Just hope I can get them to accept it as warranty. Might have to visit all stores in Sussex until one agrees to repair it lol.
Well it is even more, if you didn't actually cause the crack on the screen!
Hoping my Desire doesn't suffer the same fate as yours!
Good luck. My advice is do not put it on a table and walk away!
Ill post here how I get on.
I will be sure to keep a constant look on it, while I leave it on the table. Will test later if the same situation arises when leaving it on a chair.
Jokes aside: mine fell twice already. Once it was after a week I had it, it landed from about 1 meter high, 50cm far away after it slipped from my hand when picking it up from ... a table ! (I see a pattern, the desire doesn't like tables). Landed and rolled on my polished floor and I still can't see no visual damage. From that day on, I grip it so firmly, that it almost behaves like an iphone4
Second time it was from about 30cm and obviously no damage.
I had it for about 2-3 months and -knock wood- screen is ok.
It does look as a factory defect.
Is ur handset not insured either mobile phone insurance or as it happened in your house - your house insurance
Sent from my HTC Desire using XDA App
Well, don't know how the law is over there with you. But here in the Netherlands (and I thought it was EU, but not sure). Within a certain period of time the seller of the device is the one that should prove it wasn't used properly etc.
So.. they can say whatever they want about it being accidental damage. But at least here in this country, it's not up to you to prove otherwise. THEY have to prove you mistreated the device.
Your screen cracks without mistreating the device, sounds like a proper warranty claim to me!
It could be there has always been some tension on the screen, and when it got hot or cold it finally cracked. Who knows. I'd say let them prove you mistreated the device.
i work for carphone warehouse mate i wouldnt no what to do really say some thing elswe is wrong with it like crashing or some thing. depends on how noticeable try putting a cheap screen protector on it and see if it cant been seen then take it back LOL gimme a message if you want any more info =]
Don't CPW give you 3 months insurance for free as a come on?
That's nasty. I dropped mine from 30cm onto a wooden floor and the battery cover flew off and it sticks up in one corner now so had to bend it back to shape!
Good luck getting it sorted out.
Sent from my HTC Desire using XDA App
I've become pretty exasperated with these phones lately, so I thought I'd share my experience. My question is: are these phones supposed to be this fragile?
It started two years ago: due to Verizon's discontinuation of unlimited data, I'd convinced my family (me and my parents) to move to T-Mobile. It seemed like a great deal: we could finally upgrade from our Galaxy S Fascinates, and the plan was cheaper too. Me and my dad, both power users, chose S4s, while my mother, who was more of a casual user, picked the S3 since it was cheaper. At first, it seemed great: the S4s were powerful, and the screens were awesome. We purchased the insurance, but neither me nor my dad bought cases, and my mom got an aftermarket back for her S3 with a swing-closed screen cover.
Fast-forward two months later. My mom's S3 started rebooting randomly, especially during periods of high use. It got so bad that we were considering replacing the phone, when I noticed that I could trigger a reboot by running a CPU stress test application. This pointed to a battery that was going bad and couldn't always provide enough voltage to keep the phone running. We replaced the battery, and were off on our merry way.
Over the next year of heavy use, the silver coating on the band of plastic around the front edge of my S4 started to flake off. By summer, it was totally gone, exposing the white plastic underneath. Meanwhile, my dad's S4 had developed an odd issue with the screen , causing vertical bands of color to be visible. It wasn't a huge issue, and he didn't seem to notice it.
After the first year, it all changed. A new issue cropped up first in my dad's, then my S4. It seemed that dirt had gotten inside the case, underneath the proximity sensor. The screen became more and more reluctant to wake up during calls. Dad could seem to keep his in check by canned-airing through the speaker grill on a regular basis, but I had no such luck. Once I hit dial, my screen would turn off for good unless the other person hung up, or I put my phone in a spotlight or direct sunlight. Eventually, I had to start pulling out the battery to hang up a call. I could only check my voicemail by plugging in headphones.
Then came the cracks. That autumn, it happened, that thing all phone-owners dread: After surviving several multi-foot drops with only dents and scratches, my S4 fell off of my leg when I was sitting on the ground, landed upside-down, and developed a small crack off to the side of the screen. It wasn't bad, but I was kind of shaken, since up until then I'd considered my phone screen to be pretty much invulnerable. Then, a week later, it fell only a few inches out of my pocket onto a stucco floor. It landed directly on the screen, and I heard an unholy cracking sound. I picked it up to find two cracks stretching diagonally from the top left to the bottom right of the screen. We discussed getting a new phone, but I decided that it wasn't worth the insurance deductible, especially since I would get a phone with the new KNOX bootloader. Later on, I dropped it another couple times, and the display shattered in a few places.
A few months later, Dad's phone's SIM card holder started to fail. At first, whenever he went for a bumpy motorcycle ride or otherwise shook his phone around, the S4 would lose cellular signal until he rebooted. It got worse over time, to the point where he was rebooting multiple times a day just to stay connected. I decided to do some troubleshooting, and, with his agreement, ODINed it to 4.4 touchwiz with the KNOX bootloader. It had been over a year, so we figured that the warranty had run out. This got results, as soon after booting up the phone it would show an error, "SIM Card Removed!" I guess that the other rom hadn't had this error, and just lost signal when the card momentarily disconnected. Anyway, we contacted T-Mobile, who gave him a new SIM card. The problem persisted, and he had to wait a long time at the store while it was being provisioned. We proceeded to call the insurance, who told us, surprise surprise, that buying the insurance also comes with an extended warranty. Which I had just voided. Now, Dad was really angry, since he had to pay $150 for basically no reason. We got the refurbished phone, but he refused to let me root it because that would void the warranty, and he didn't want to have to pay the insurance again. Instead, even though we had Titanium and Clockworkmod backups of everything, he painstakingly rebuilt all his user data by hand. And so the story ended. Or so we thought.
You see, about a week after he got his replacement, the screen cracked. He didn't drop it; according to him it just spontaneously happened. It wasn't very noticeable, and it wasn't a big deal.
Two days ago, his Wi-Fi just stopped. Completely. It wouldn't turn on in settings. Neither would Bluetooth. He did some research, and it turns out that a common issue with refurb S4s was that the internal Wi-Fi antenna would not make good contact with the mainboard. He went to a T-Mobile store, and found out that that little crack actually voided his warranty, so all of that manual rebuilding he did was for nothing. So, he took apart the phone according to a YouTube video, cleaned the antenna contacts, and put it back together. He turned it on, and it was still broken. Oddly enough, it worked for a while after uninstalling some apps, but it soon broke again. Desperate, he gave it to me in hopes that it was a software problem. I tried two different ROMs, but the issue persisted.
So, his replacement phone is a bust. The thing is, he refuses to consider any other phone because he goes through two or three batteries a day, and needs a phone with replaceable batteries, and these are becoming endangered species nowadays. So, he's going to get another S4 from the insurance company, which might be just as unreliable.
Meanwhile, Mom's S3 is still running Android 4.1, and has given us no trouble since the battery thing.
We owned our fascinates for the same amount of time and never had any hardware problems at all. I gotta think that this isn't normal. Are we unlucky, abusive, or is this actually the normal failure rate for these phones?
To me, the physicality of your use case suggests you should have the phones in strong cases. This kind of phone just isn't as physically robust as say the Motorola phones (e.g. the RAZR max series or even the Moto X). If you are going to be dropping it and taking it for motorcycle rides put it in a case and get a screen protector.
Yes, this slim design centered around an almost border less screen is relatively fragile. And yes the S4 has some design flaws like the sim card problem. My next phone may be a return to Motorola if they have a suitable contender at that time. Or other brand. Most of my phones have been Motorola and they have felt MUCH more solid than any of the recent Samsungs.
A note about removable batteries: instead, consider an external powers pack to recharge the phone. I got a pair of them at Costco... Very convenient!
Good post. Sorry to hear your troubles and best wishes going forward!
Sent from my SGH-M919 using Tapatalk
A long, slightly boring story, but what's the bottom line?
So you got 3 phones a few of which you broke. Just buy a new one and put it in a case. Are you abusive? I don't know. Everyone has their own definition of normal I guess. I don't normally drop my electronics. But hey, it's yours, and you can do whatever you like to it.
I still have my almost 4 year old galaxy s4. It's basically like new, without a single scratch and I gave it to my 9 yo son and got myself an s5.
Yeah, I still dislike using cases because I feel like they make the phone hard to hold, but I'm planning on getting one for my next phone because I seem to be too clumsy not to need one.
I wrote this after I spent like 4 hours getting increasingly frustrated trying to fix my dad's phone, with no results. I guess I'm just wondering if it's worth switching to a different manufacturer because of this ordeal.
I've had my S4 for over two years now and it looks, feels, and runs as good as the day I bought it. No nicks, cracks, scratches, or errors whatsoever. I've had mine in an Otterbox since day one, and I've never dropped it from more than a few feet onto carpet or hardwood a few times.
These Galaxy devices are about like any other device, really. If you abuse them or fail to properly protect them, then they'll crap out on you like anything else. No amount of rooting or roming can fix that.
I kill my battery daily, or I would if I wasn't sitting at a computer most days with a readily available power source. I do enjoy the ability to pull my batter (especially when rooting, hanging, etc...) but power packs work well too.
I've had the dirt in the sensor issue. I just took the phone apart and cleaned it (as canned air did not work in my case). It literally took 10 minutes. My newest issue (which did require an RMA to SquareTrade) was a stuck power button. For a full day I could not turn the phone on. I finally bit the bullet and paid the deductible for a "new" phone. The next day I was able to turn the power on again but I already received my replacement so I just factory reset the old unit and sent it back. Now I have a previously refurbed unit, I can only hope has the power button fixed.
In the end, $500 pieces of small electronic equipment might benefit from having a $10 case on them. YMMV
I've never had the slightest problem with the proximity sensor on mine. About once or twice every month, I'll take the Otterbox off and give the phone and case a nice rub down with a microfiber clothe. It keeps everything nice and clean. I've never had to use compressed air or anything to clean it out.
Protip: a little routine cleaning goes a long way toward maximizing the lifespan of your devices.
Welp ... Fast forward 5 days, and I caught it in direct sunlight and this phone is just riddled with light scratches, you have to hold the phone just right and have the perfect lighting to see. But they're definitely there. Especially the curved edges for the phone goes from flat to curved, almost as if right before the glass curves down the glass is right up just a fraction of a mm ...
I apologize to anyone I doubted!
I coddle this phone like an egg ... and still scratches .... The places I have scratches are the bottom back center (looks like a popular place if you search Note 7 scratches) and the bottom left corner of the front down by the capacitive button.
Both "patches" of scratches looks like they were rubbed off something rough, the scratches aren't deep, but you can still feel them with your nail ever so slightly and in the light the patches look dull compared to the rest of the phone. I'd bet they'd probably buff out, but I'm not gonna bother trying at least with this phone.
Never dropped, always in my pocket by itself, never slide it across the table or my desk or anything. I usually set it on something on my desk like a piece of paper and then slide the piece of paper around instead of the phone, so the back doesnt rub off anything, the paper eats the friction and not the phone.
Sad ... for sure, But luckily I have a replacement that just came in this morning sitting at home that i haven't opened yet, I think before I even set it up or anything I will protect it front and back ... damn shame, I had so much faith in this phones durability and didn't want to believe it was so scratch prone, but I was wrong.
Looks like Cases and Protectors from here on out!
I advise everyone who cares about their phone to do the same.
I'll slap some pictures up of my scratches as soon as I can get some taken.
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ORIGINAL POST:
So ...
Since the day or so after the initial recall I decided for once in my life I'll throw caution to the wind and take the plunge of no case or screen protector on my phone, It made me a little sick to my stomach to peel off the screen protector and case and take off for a busy day of work and school with nothing protecting my phone from damage. I figured I'd see a plethora of scratches by the end of the day, and I was able to try this test out because of the recall and Samsung promising to take the phone back regardless of the condition. To my surprise, nothing, not a single scratch, day 2, same and so on.
Fast forward a few weeks, recall phone is traded - STILL IN PERFECT CONDITION, not a screen protector or case has touched it in weeks. Granted I still coddled it, but no different than I would any phone I've had, and I treated the phone like it had a Screen Protector and case on it. Threw it in my pocket, laid it on my desk at work, sat it in my center console in my truck etc. Not a single scratch or dent.
Trade the phone in on Sept 21st and got my new "Safe" Note7, decided that I finally felt comfortable with going "Naked" on my phone after the recall device and have since, so about another week with my "Safe" device and still not a single mark or scratch to be found. I'm actually in the process of getting a replacement for my replacement through Samsung, nothing major, just a lack of quality control on Samsung's part that I have an issue with with this replacement device and Samsung is giving me no hassle about it. I assume my phone suffered from the rush of trying to fix the recall ... but who knows.
Anyways, I will continue going "naked" on this phone, I have no reason not to. And a screen protector just destroys the feeling of this beautiful phones feel and functionality, and really so does a case. i own the LED Wallet case which I love and plan to use here and there, and I probably own around 20 other various cases that I'm sure I will use for fun here and there, But for the most part I've felt the "Naked" feeling and there's no going back lol.
Point of this thread is, I'm not sure how people that are complaining about this phone being "easily scratched" are treating their phones, or if they maybe got defective glass or something. I haven't had a single problem, and when i say I'm anal about my phones it's an understatement, and I feel 100% confident in using this phone protection-free on a daily basis. Obviously you still have to take care of this phone and be extremely careful .... it's made of glass after all. And I cant endorse its drop capabilities lol, That i have no idea of, and hope i never do. But for anyone wondering how this phone holds up with no protection and a pretty active daily use ... so far with my Note7 ... perfectly fine, still looks like the day I opened it.
What issues did you have with your replacement that has caused them to replace the replacement?
This is an interesting test to run - i still have my original one, and the replacement, because Samsung decided the closest drop-off location for me is about 3.5-4 hours away without traffic... I'll be waiting until they call and give me another method to return it. Think I might carry it around and see how it holds up... would be an interesting test, as I'm pretty hard on my devices.
really good to hear your note 7 not scratching easily, I think most ef the people posting geting scratches out of the blue, were careless, honestly not remembering what could have probably scratched their phone, it just takes 2 or 3 people reporting the same thing to drive many others real paranoid, I got my note7 on 29th Aug, and not a single scratch, I treat my phone as any other one, if you spend a sizeable ammount of money, the best way to do is use common sense, and normal level of care
I've never used a screen protector on my original and now replacement Note and all is fine. Now I definitely use a case cause i find this phone too slippery without one... I do take caution, always put it down/away if distracted with something else and never place it in my pocket with anything else like your supposed to.
Sent from my SM-N930P using Tapatalk
asaqwert said:
What issues did you have with your replacement that has caused them to replace the replacement?
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The metal bezel on the left hand side of the phone is sharp, like almost razor-blade sharp. You cant see if from looking at it, but you can scrap your hand off it and it feels sharp and uncomfortable to hold. and the corners of the phone where the back glass meet the metal is also sharp on all 4 corners, the right side of the phone is smooth as silk though. very weird, but almost seems like it was clued together fast and off centered and shipped out to meet demand. $900 for a phone i HAS to be as perfect as possible, but this one wasn't forgivable.
winol said:
really good to hear your note 7 not scratching easily, I think most ef the people posting geting scratches out of the blue, were careless, honestly not remembering what could have probably scratched their phone, it just takes 2 or 3 people reporting the same thing to drive many others real paranoid, I got my note7 on 29th Aug, and not a single scratch, I treat my phone as any other one, if you spend a sizeable ammount of money, the best way to do is use common sense, and normal level of care
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Yep, just be careful, life happens and that's not up to you, but if you're careful and conscious of your phone on you you should be alright, my wife is horrible about that, I drive a beefed up semi-lifted truck and EVERY time she goes anywhere with me, she places her phone on her lap and then hops out of my truck forgetting the phone was sitting on her lap. Drives me nuts. Her Note 4 has seen some shxt in its day, but still looks good and functions perfect, she wants to upgrade to a Note 7 which i hope she does, but shes gonna have to start paying more attention, because one of those falls out of my truck is going to destroy a Note 7 lol. Clumsiness for the most part can be prevented, just being aware, my phone is the most expensive thing I carry on me, so I always make sure its protected, and to be honest I've seen people smash phones wrapped in tempered glass screen protectors and otter-boxes, stuff happens, but I do my best to avoid it.
Itchiee said:
I've never used a screen protector on my original and now replacement Note and all is fine. Now I definitely use a case cause i find this phone too slippery without one... I do take caution, always put it down/away if distracted with something else and never place it in my pocket with anything else like your supposed to.
Sent from my SM-N930P using Tapatalk
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Oh this phone naked is like holding a wet bar of soap, its horribly slippery, But I guess that's the price you pay for a beautiful glass device lol I enjoy the way the glass looks and feels, but I do fear the slipperiness of it, so for me again anytime I pull mine out of my pocket I always ensure my grip is on point, anytime I feel the need to "whip" my phone out really fast I take a breath and realize that i don't actually need to lol, and when I hold the phone, i comfortably hold it with my pinkie finger under it so the phone rests on my finger. Bottom line ... take care of your stuff and be mindful and you should be alright, people treat phones like crap then complain that it cant take a beating ... drives me nuts ... its glass. Treat it like a $900 piece of glass lol.
Welp ... Fast forward 5 days, and I caught it in direct sunlight and this phone is just riddled with light scratches, you have to hold the phone just right and have the perfect lighting to see. But they're definitely there. Especially the curved edges for the phone goes from flat to curved, almost as if right before the glass curves down the glass is right up just a fraction of a mm ...
I apologize to anyone I doubted!
I coddle this phone like an egg ... and still scratches .... The places I have scratches are the bottom back center (looks like a popular place if you search Note 7 scratches) and the bottom left corner of the front down by the capacitive button.
Both "patches" of scratches looks like they were rubbed off something rough, the scratches aren't deep, but you can still feel them with your nail ever so slightly and in the light the patches look dull compared to the rest of the phone. I'd bet they'd probably buff out, but I'm not gonna bother trying at least with this phone.
Never dropped, always in my pocket by itself, never slide it across the table or my desk or anything. I usually set it on something on my desk like a piece of paper and then slide the piece of paper around instead of the phone, so the back doesnt rub off anything, the paper eats the friction and not the phone.
Sad ... for sure, But luckily I have a replacement that just came in this morning sitting at home that i haven't opened yet, I think before I even set it up or anything I will protect it front and back ... damn shame, I had so much faith in this phones durability and didn't want to believe it was so scratch prone, but I was wrong.
Looks like Cases and Protectors from here on out!
I advise everyone who cares about their phone to do the same.
I'll slap some pictures up of my scratches as soon as I can get some taken.
Dmac1984 said:
Welp ... Fast forward 5 days, and I caught it in direct sunlight and this phone is just riddled with light scratches, you have to hold the phone just right and have the perfect lighting to see. But they're definitely there. Especially the curved edges for the phone goes from flat to curved, almost as if right before the glass curves down the glass is right up just a fraction of a mm ...
I apologize to anyone I doubted!
I coddle this phone like an egg ... and still scratches .... The places I have scratches are the bottom back center (looks like a popular place if you search Note 7 scratches) and the bottom left corner of the front down by the capacitive button.
Both "patches" of scratches looks like they were rubbed off something rough, the scratches aren't deep, but you can still feel them with your nail ever so slightly and in the light the patches look dull compared to the rest of the phone. I'd bet they'd probably buff out, but I'm not gonna bother trying at least with this phone.
Never dropped, always in my pocket by itself, never slide it across the table or my desk or anything. I usually set it on something on my desk like a piece of paper and then slide the piece of paper around instead of the phone, so the back doesnt rub off anything, the paper eats the friction and not the phone.
Sad ... for sure, But luckily I have a replacement that just came in this morning sitting at home that i haven't opened yet, I think before I even set it up or anything I will protect it front and back ... damn shame, I had so much faith in this phones durability and didn't want to believe it was so scratch prone, but I was wrong.
Looks like Cases and Protectors from here on out!
I advise everyone who cares about their phone to do the same.
I'll slap some pictures up of my scratches as soon as I can get some taken.
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At least you have a replacement! I put a clear skin on the front and back of mine before I ever powered it on. I'm OCD and any scratches would annoy me and plus I want to keep it in mint condition so if I ever go to sell it on swappa it will be in like new condition. Even with the skin on it, I'm still babying it. What's crazy is my mother had an S4 and she is not easy on phones and after almost 2 years of use on that phone the sides and screen had not a scratch, not even a slight one (I know because I just sold it on swappa and inspected it very close). The screen and edges were still in like new mint condition. Only the removable plastic back had signs of wear. That's kind of sad when you think that a 3+ year old device made by the same company as the note 7 has a more durable screen. I replaced my V10 with the Note 7 and after months of use on my V10 with no protection it still looks new. I stopped using screen protectors and cases 3 years ago because I just hate the added bulk but unfortunately I'm not taking the chance with the Note 7. The clear skin doesn't really bother me though. And I'm thinking about also getting a calicase.
Anyway, thanks for the update. I'm glad I read all the post and not just the first one lol. I think you should edit post 1 so others who are lazy and only read post one don't go and take off their protection and then end up with scratched phones
P.S. I almost forgot. I'm actually on my second note 7 because the first one never made it out the store without getting scratched up. I had them put a screen protector on it for me and they took my phone in the back of the store for like 20 minutes and then come out with a poorly attached protector and then I inspected the phone and they had scratched the back up bad. So I made them replace it.
imucarmen said:
At least you have a replacement! I put a clear skin on the front and back of mine before I ever powered it on. I'm OCD and any scratches would annoy me and plus I want to keep it in mint condition so if I ever go to sell it on swappa it will be in like new condition. Even with the skin on it, I'm still babying it. What's crazy is my mother had an S4 and she is not easy on phones and after almost 2 years of use on that phone the sides and screen had not a scratch, not even a slight one (I know because I just sold it on swappa and inspected it very close). The screen and edges were still in like new mint condition. Only the removable plastic back had signs of wear. That's kind of sad when you think that a 3+ year old device made by the same company as the note 7 has a more durable screen. I replaced my V10 with the Note 7 and after months of use on my V10 with no protection it still looks new. I stopped using screen protectors and cases 3 years ago because I just hate the added bulk but unfortunately I'm not taking the chance with the Note 7. The clear skin doesn't really bother me though. And I'm thinking about also getting a calicase.
Anyway, thanks for the update. I'm glad I read all the post and not just the first one lol. I think you should edit post 1 so others who are lazy and only read post one don't go and take off their protection and then end up with scratched phones
P.S. I almost forgot. I'm actually on my second note 7 because the first one never made it out the store without getting scratched up. I had them put a screen protector on it for me and they took my phone in the back of the store for like 20 minutes and then come out with a poorly attached protector and then I inspected the phone and they had scratched the back up bad. So I made them replace it.
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Lol good point, I updated the first post. And yeah I'm ridiculously anal with my devices, But i'm wondering if I need to start loosening up lol. I keep these phones pristine for a year then trade them in (AT&T) my last phone the S6 Edge + (Miss that phone) was M-I-N-T when I turned it in, protector on the front and back, which looking back at it now I realized that i suffered not having the full feel of the phone so that AT&T can sell it top dollar and the next person gets a great deal on a mint phone, who for all I know will; not care and destroy it. Now I'm not saying I'm gonna start being rough with my phone, gonna use my LED case more, and I just ordered a Skinomi Full body protector (we'll see how that goes, I don't have much faith in it) and if it feels like shxt, it's coming off and I'm gonna enjoy the phone as I have been, and get my moneys worth, and AT&T can figure out to do with it when I upgrade.
The Note 7 was designed to be naked, no doubt about it ... but the execution was botched and going naked comes with a price, which sucks, but again the fact is, this isn't my phone in the end, and as much as I love it, I know i wont pay it off once the Note 8 rears its head next year lol so screw it, I'll give the Skinomi Protector a shot, if it's crap, them I'm not gonna sweat the phone getting light scratches ... I'm having a bit of an anxiety attack just typing that, But i'll just have to work at it and get through it lol
Dmac1984 said:
Lol good point, I updated the first post. And yeah I'm ridiculously anal with my devices, But i'm wondering if I need to start loosening up lol. I keep these phones pristine for a year then trade them in (AT&T) my last phone the S6 Edge + (Miss that phone) was M-I-N-T when I turned it in, protector on the front and back, which looking back at it now I realized that i suffered not having the full feel of the phone so that AT&T can sell it top dollar and the next person gets a great deal on a mint phone, who for all I know will; not care and destroy it. Now I'm not saying I'm gonna start being rough with my phone, gonna use my LED case more, and I just ordered a Skinomi Full body protector (we'll see how that goes, I don't have much faith in it) and if it feels like shxt, it's coming off and I'm gonna enjoy the phone as I have been, and get my moneys worth, and AT&T can figure out to do with it when I upgrade.
The Note 7 was designed to be naked, no doubt about it ... but the execution was botched and going naked comes with a price, which sucks, but again the fact is, this isn't my phone in the end, and as much as I love it, I know i wont pay it off once the Note 8 rears its head next year lol so screw it, I'll give the Skinomi Protector a shot, if it's crap, them I'm not gonna sweat the phone getting light scratches ... I'm having a bit of an anxiety attack just typing that, But i'll just have to work at it and get through it lol
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I got the Skinomi clear skin and its been great so far. After you attach it give it a day to settle onto the phone because at first it doesn't look good but after a few hours I noticed it looked a lot better and the next day it looked perfect. The only problem I had was getting the sides to stick. I even used a blow dryer and I just couldn't get them to stay down but I ended up using the top burners on my stove to heat the edges up and then they stuck and they haven't come up since. The s-pen still slides smooth as well with the white inserts. It does have a bit of a texture which I could see would annoy some people but it doesn't really bother me.
What material are your pockets made out of, sandpaper? My original Note 7 (recall replacement arrives today) has never seen a case or screen protector and is completely unscathed. I have not even been as gentle as you described. So weird.
Dmac1984 said:
Welp ... Fast forward 5 days, and I caught it in direct sunlight and this phone is just riddled with light scratches, you have to hold the phone just right and have the perfect lighting to see.
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I certainly believe your report of your observations and recollections, but your experience differs sharply from my own. I've been using unprotected Note 7s heavily (pre- and post-recall) for about a month, and I've acquired no scratches whatsoever.
When I check for scratches, I always use direct sunlight or a comparably bright source, and I rotate the phone through a range of angles in order to see any subtle defects. It sounds like that's not something you've been doing routinely, but rather something that just recently happened by chance. If that's the case, you may not really know when your scratches arose (or even whether your previous devices might have had similar scratches), which may complicate the diagnosis of how they occurred.
I trust we agree that the careful treatment you described could not have scratched even ordinary glass, let alone Gorilla Glass 5. So there are several possibilities. Perhaps the phone scraped against something sharp (even while it was in your pocket) without your noticing. Perhaps the process of applying or removing the case or screen protector scratched it somehow. Perhaps it came with subtle, hard-to-notice scratches already on it. Or could it even be that the phone isn't scratched, but rather has some sort of residue that rubbed off on it? (Have you tried washing it off with a wet paper towel and substantial pressure?)
Again, I trust your observations, but I'm curious as to how your scratches arose, and how your experience diverged from my own. I appreciate your taking the time to update everyone on your situation. And regardless of how the scratches happened, I'm glad you're getting a replacement.
Like i said, being so anal i looked at the phone everyday after naked use, never noticed any scratches, but last night I caught direct light at a side angle and saw the back bottom scratched, from 2 feet away from your eyes looking straight at the phone, looks perfect, up close and examining it with angled light it's def scratched.
When i say im careful, I'm careful... I got the cold sweats when i saw the scratches lol I've coddled thus phone with mittens since i got it, like i said I lay it on tbings and then move that whenever I set my phobe on my desk for no otger reason but to avoid sliding my phone on any surfaces ... pocket always empty and clean, I don't play in the dirt or go to the beach, pockets feel like normal clean pockets lol. I mean people can make excuses for tge glass, he'll i did too when i saw the initial scratch posts, even started a thread praising the scratch resistance ... I seriously don't know how much more careful you can be with a phone as i have been with this one and it still scuffed. I'll grab some pictures with the wife's phone and post them.
It almost seems like theres a raised lips right before the glass dipps down.
Attached is a pic illustrating the damage on my phone almost exactly (until i can grab a few pics) ... and also attached is why I think its happening.
Dmac1984 said:
Attached is a pic illustrating the damage on my phone almost exactly (until i can grab a few pics) ... and also attached is why I think its happening.
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You just wanted to use the fancy s-pen features and that drawing was your excuse. ;P
And I don't blame you :laugh:
Dmac1984 said:
Like i said, being so anal i looked at the phone everyday after naked use, never noticed any scratches, but last night I caught direct light at a side angle and saw the back bottom scratched, from 2 feet away from your eyes looking straight at the phone, looks perfect, up close and examining it with angled light it's def scratched.
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Right, that was my point. Until last night, your inspections didn't include checking the surfaces through a wide range of different illumination angles. As a result, subtle scratches went unnoticed and you don't know when they happened (or even if the phone came with them).
When i say im careful, I'm careful...
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I believe you. But something nevertheless scratched your phone--any idea what it could have been? You and I are both careful with our phones, yet only one of us acquired any scratches. There has to be some explanation for that difference. Figuring out what it is might help us, and others, to avoid scratches in the future.
It almost seems like theres a raised lips right before the glass dipps down.
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Hm, I don't see that on mine. May I ask what kind of screen protector(s) you had been using? If liquid, could it have left a residue? If solid, could the protector itself have scratched the glass that it was in contact with?
Or another possibility: if you used a case initially, could a few sand or grit particles have gotten lodged between the case and the phone? It looks as though the scratches may have been in areas that a case would have contact with. That's one of several reasons that I'd be reluctant to use a case with an all-glass phone.
Gary02468 said:
Right, that was my point. Until last night, your inspections didn't include checking the surfaces through a wide range of different illumination angles. As a result, subtle scratches went unnoticed and you don't know when they happened (or even if the phone came with them).
I believe you. But something nevertheless scratched your phone--any idea what it could have been? You and I are both careful with our phones, yet only one of us acquired any scratches. There has to be some explanation for that difference. Figuring out what it is might help us, and others, to avoid scratches in the future.
Hm, I don't see that on mine. May I ask what kind of screen protector(s) you had been using? If liquid, could it have left a residue? If solid, could the protector itself have scratched the glass that it was in contact with?
Or another possibility: if you used a case initially, could a few sand or grit particles have gotten lodged between the case and the phone? It looks as though the scratches may have been in areas that a case would have contact with. That's one of several reasons that I'd be reluctant to use a case with an all-glass phone.
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No case or screen protectors since I got this phone last Sunday (Oct 25th) I didn't recall any scratches on my recalled unit so I didn't bother with protecting the replacement. But regardless, I don't recalled a single incident in which would result in these scratches, so they must have happened during light use of the phone, how they happened? I don't know ... but they did .... The glass just seems soft and easily scratch-able. It shouldn't be, but unfortunately it is. And agreed, I've seen scratches come up from case use on my phones before so that is always a concern, but I didn't use a case on this phone, and I never sat the phone down on a hard surface, and never in a pocket with anything else, and the weird isolated scratched areas don't show signs of "pocket damage" ... they came from somewhere I get that, but wherever they came from, they happened with no effort or force.
Inspected my new phone that came in yesterday. Not a single scratch to be found in any light ... Screen protector should be in today so it'll get wrapped before I even use it and we'll try again ... I recommend to anyone who has a Note 7, wrap it up and keep it clean, this issue just may not be avoidable with everyday use.
Is GG5 on the back as well as the front? My rear is scratched only after 2 weeks replacement and general it wears a case. NOT impressed.
Dmac1984 said:
But regardless, I don't recalled a single incident in which would result in these scratches, so they must have happened during light use of the phone
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Well, the phone wasn't scratched by the skin of your hand, the cloth of your pocket, or the piece of paper you rested it on, so there must have been some other contact that you're unaware of. (I'll occasionally notice a small cut or bruise on my arm without recalling what contact was responsible. It happens.)
Regardless, thanks again for the update you posted, and good luck with your new Note 7. If my Note 7 ever suffers the slightest scratch, I will follow your example and post an update here too. So far, a month of heavy, unprotected use has not resulted in any visible imperfection.
I don't get why people are nitpicking this. I get this tone of "maybe you were careful but not careful enough". It sounds like we are discussing handling an egg.
The physics of it are simple and irrefutable, this thing will scratch, there is no way around it. And just because one hasn't scratched yet, or appears that way, doesn't mean it won't.
At this point, regardless of what anyone says or who wants to debate, it's safe to say yhe phone WILL scratch with normal, even careful use. I was one who thought "well the people with scratches must be abusing their phones" but as i type this on a scuffed, yet coddled Note7 I stand corrected. It doesn't affect my love for the phone but it should be noted that it WILL scratch easily regardless of how you treat it, i wish it didn't ... but it does. And I don't think it's batched based, pretty sure maybe even if you dont see any scratches there are probably some on your phone as I found by badically doing a microscopic forensic look at my phone the other day, the shinyness of thr glass seems to hide a lot of imperfections.