[Q] Exchange Activesync constantly syncing when set to 'Push' mail - Desire HD Q&A, Help & Troubleshooting

Hi
Has anyone else encountered this issue, or know of a solution? I've searched and have found similar problems but nothing exactly like this.
I've just upgraded to Stock gingerbread using the RUU download.
I use Exchange Activesync to sync only my mail from Gmail. However, when set to 'Push' email it will go into a constant loop of syncing.
One thing I noticed, after deleting and re-setting up the account a number of times, is that it works fine until I delete emails. Once I delete, the non-stop syncing begins....
Apologies if this has been asked before-I searched, honest!
Many thanks in advance for any info.
Unbranded DHD on stock Gingerbread, Virgin, UK.

Do you use GMAIL or the htc mail app?
In the htc mail app, it is looping if you set the app to synchronize more than one day (3days beeing the default value)
With 1 day, it is working partially : many sync will end in error, but will succeed later.
definitively, htc isn't able to provide a stable solution for AES...
For my part, I still use the Froyo stock mail app, wich is working very well with hotmail, but unfortunately without html support. (you can easilly install it with the apk)

samsenteur said:
Do you use GMAIL or the htc mail app?
In the htc mail app, it is looping if you set the app to synchronize more than one day (3days beeing the default value)
With 1 day, it is working partially : many sync will end in error, but will succeed later.
definitively, htc isn't able to provide a stable solution for AES...
For my part, I still use the Froyo stock mail app, wich is working very well with hotmail, but unfortunately without html support. (you can easilly install it with the apk)
Click to expand...
Click to collapse
Hi
Thanks for your reply. Unfortunately this did not work for me.
Yes-I'm using the HTC Mail app.
I deleted the account and set it up again , reduced the syncing to one day as you suggested, but as soon as I delete any emails, it goes back into the continuous syncing loop.
Would I have to be rooted to install the Mail app from Froyo?
Thanks again!

I have same issue. If I setup Gmail as an exchange activesync with m.google.com it continuously syncs and sometimes authentication error, then it works fine again.
With other exchange accounts it is fine.
I prefer the Mail app over Gmail app as I prefer not to have conversation view and it will view.docx word files.

nugget80 said:
I have same issue. If I setup Gmail as an exchange activesync with m.google.com it continuously syncs and sometimes authentication error, then it works fine again.
With other exchange accounts it is fine.
I prefer the Mail app over Gmail app as I prefer not to have conversation view and it will view.docx word files.
Click to expand...
Click to collapse
Yes-I prefer the Mail app. Nice clean UI. Always used to work well for me with Froyo. Giving Moxier a trial right now, Seems to work fine but a bit pricey.

Same boat here.
Prefer the HTC mail app but getting sick of the constant syncing.
I'm using a custom Rom, could that be the problem?

vicvomit said:
Hi
Would I have to be rooted to install the Mail app from Froyo?
Thanks again!
Click to expand...
Click to collapse
No, you can install it on unrooted phones.
BTW you are able to uninstall it like all apps later...
You'll find below the version I'm using.
If anyone has the stock 2.3 mail app, and that it is better, well I wouldn't say no...

ftoompsh said:
Same boat here.
Prefer the HTC mail app but getting sick of the constant syncing.
I'm using a custom Rom, could that be the problem?
Click to expand...
Click to collapse
I don't think having a custom rom is the culprit as I've got HTC Stock Rom on a debranded but unrooted DHD, and I've got the same issue.
By the way, as I said earlier, I have been trying out Moxier mail and it does not seem to have this syncing problem....BUT-it's a bit expensive and overkill for my needs really.

samsenteur said:
No, you can install it on unrooted phones.
BTW you are able to uninstall it like all apps later...
You'll find below the version I'm using.
If anyone has the stock 2.3 mail app, and that it is better, well I wouldn't say no...
Click to expand...
Click to collapse
Big thanks for the APK, Samsenteur!

I have the same problem on a unbranded DHD after the Gingerbread update.
Has anyone sorted out a fix for this?
Does installing the 2.2 mail app solve the problem?

jngago10 said:
Does installing the 2.2 mail app solve the problem?
Click to expand...
Click to collapse
Of course not!
But you'll have another mail app that will work with hotmail push.

jngago10 said:
I have the same problem on a unbranded DHD after the Gingerbread update.
Has anyone sorted out a fix for this?
Does installing the 2.2 mail app solve the problem?
Click to expand...
Click to collapse
After a lot of messing about I firstly discovered that after a short while using Moxier Male, the problem returned. However Touchdown works perfectly. Unfotunately this is a rather pricey cure for the problem. I think the reason Touchdown works for Push mail is something to do with the fact that there is an option in the Touchdown settings, to only delete emails from the phone rather than the server. Having this ticked I have had no problems at all with the constant syncing issue. As for why this should make a difference...I'm afraid someone with more technical knowledge would have to try and answer that!

I'm having the same problem with this. Anybody find a solution? Not keen on the gmail app.
GB has proven to be a flakey update for me. Lots of stuff worse than Froyo (for me).

Has anyone found a fix for this yet?
I have a HTC Desire (not desire HD) and have just changed to a gingerbread rom and now have the constant sync problem with push mail. I did not have this when i was using froyo...

same problem
Same here with DHD on 2.3.3 (stock). No fix yet, I assume...

samsenteur said:
Of course not!
But you'll have another mail app that will work with hotmail push.
Click to expand...
Click to collapse
why install the 2.2 htc mail app then and use it if it doesnt solve the problem (resending the deleted items and push issues) ??
i restored a froyo build of one of the roms i use and mail htc mail was working flawlessly (imap/pop3 and hotmail activesync).
the problem seems to be in gingerbread.
anyway to get over this? ideas ?
thx.

It seems you don't understand me :
-Installing the Android mail stock app doesn't solve the problem in HTC MAIL. (of course)
But it allows you to use a mail app that does work correctly with hotmail AES. (we don't want imap/pop, do we?). I don't have any push issue with Android stock mail. It works perfectly. My only concern is that there's no html rendering.
Touchdown is able to push mail with Hotmail AES and provide html rendering, but the app is expensive, I personnaly find the interface heavy, and it only supports one AES account at the same time (I have 3).
- I had the same exact issues on Froyo. And this is why I was already using the Android stock mail app.

Well I don't know what ROM/s you were using on Froyo that had constant syncing problems with the stock HTC email app. I've never had any problems on Froyo whilst running Leedroid, ARHD or Coredroid.
The only time I have ever encountered or even heard of this problem was on Gingerbread.
I've just gone back to Leedroid 2.2.3 Froyo & this problem doesn't exist on that ROM.
I don't see any benefit to using Gingerbread on the DHD (without Sense 3), it seems like HTC have gone backwards to be fair...

I was using the native htc Froyo ROM.
Sync was looping on first message when using push in Hotmail (no pb with other accounts, and no pb with pop/imap). As I've seen in XDA, I was far from beeing the only one to have this issue... You can find many threads in this forum.
Anyway, I'm quite happy with google stock mail app, so I no more use the htc's one.

Ah that must be why I've never come across it on Froyo, as I use Gmail & not Hotmail.
Do remember hearing of some people having problems with Hotmail on Froyo but never with Gmail. Think the Gmail problems are limited to Gingerbread.

Related

HELP: Exchange Company Address Book Lookup

Hi all,
I am trying out a Desire this weekend, in general like it. I have got the Exchange sync to work for mail, cal & contacts however if I try to access the Company Directory (GAL) or Search the Inbox I get nothing returned.
I downloaded TouchDown to test and this works fine. But I dont want to use a 3rd Party tool for email (or I could have got a Nexus).
Has anybody else seen this error before, or have any idea's? Other wise its mail if back Monday.
Thank for your help.
Peter
Nobody can help
So HTC say, remove the sync and re-create. Does nothing.
Company IT say there are no more settings to change.
Am I the only person that has seen this, I found one other when searching web, but nobody replied.....
As an alternative would look at a GAL address book viewer?
Any help would be great, newbie with the phone and forum.
Whats your Exchange Version? For me with Echange 2010 it works fine.
dab_ch said:
Whats your Exchange Version? For me with Echange 2010 it works fine.
Click to expand...
Click to collapse
The OWA server and Exchange Server is 2007. Did you have issues in the past?
I have the same issue only with Exchange 2003 (we'll be moving to 2007 soon). Was chuffed to finally get my email working today (firewall and all that) and have realised I can't browse the GAL. Might try Touchdown (although I had installed it before - will it let me use it as a Trial again???)...
fuzzmo said:
I have the same issue only with Exchange 2003 (we'll be moving to 2007 soon). Was chuffed to finally get my email working today (firewall and all that) and have realised I can't browse the GAL. Might try Touchdown (although I had installed it before - will it let me use it as a Trial again???)...
Click to expand...
Click to collapse
I and a colleague of mine have the same problem with Exchange 2003 SP2. GAL search works fine on other phones (i.e. the iPhone).
I've seen people report that it works for them though, so I have no clue what's wrong, but I have an open ticket with HTC on the issue.
Well l'm using touchdown at the moment and it appears to work really well. Everything I could want from a client. Need to see if it is worth $20 though before taking the plunge. HTC Mail is a bit limited in comparison. although the OP doesn't want to buy a third party app I would say that is one of the points of Android that if the stock app doesn't work you can get hold of an app that does...
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
xerath said:
I and a colleague of mine have the same problem with Exchange 2003 SP2. GAL search works fine on other phones (i.e. the iPhone).
I've seen people report that it works for them though, so I have no clue what's wrong, but I have an open ticket with HTC on the issue.
Click to expand...
Click to collapse
Thanks for the feedback, I also opened a ticket. Seems like very few people have reported this as and issue they either get all or nothing syncing.
fuzzmo said:
Well l'm using touchdown at the moment and it appears to work really well. Everything I could want from a client. Need to see if it is worth $20 though before taking the plunge. HTC Mail is a bit limited in comparison. although the OP doesn't want to buy a third party app I would say that is one of the points of Android that if the stock app doesn't work you can get hold of an app that does...
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
Click to expand...
Click to collapse
I tried Touchdown, the issuethat I have is that the calander is then not combined which I really do like as a feature, and as far as I can see I cant just use it for email and get it to link to the standard apps I have to use it for contacts and Cal as well.
Same for me. I am syncing mails, calendar and contacts without any problems. Only company directory does not work.
I think it is not a connection problem. It is always telling me that nobody could be found. That is even happening when network connections are disabled. So it seems if this tool does not even try to connect.
Thats interesting, I did not try turning off the comm's, so at least it points to a software issue then. More hope HTC might fix it.
I think there may be an issue with contacts lookup via GAL/ Exchange 2003 on HTC STOCK Mail app. nothing shows up.
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
I had the same problem running Exchange 2003
GAL becomes inaccessible if security profiles are enabled ("Enforce password on device", etc..) and "Allow access to devices that do not fully support password settings" is disabled.
A bad workaround is to enable "Allow access to devices that do not fully support password settings", but that may prevent you from remotely wiping some devices and prevent some devices from initializing security profiles.
A better workaround is to add your account to the exceptions list. Doing that will enable access to GAL but disable the exchange lock screen.
I believe this is happening because either Android 2.1 or HTC mail application either doesn't support Exchange security profiles completely, or doesn't report them correctly.
Hi all, we have a product that might be of interest to you called GALSync Server. Unfortunately I can't post a URL but I'm sure you can find it with a bit of Googling.
It works by sync'ing a copy of the GAL into selected users' Exchange mailboxes which ActiveSync or BES then syncs in turn to the user's device. Works with iPhone or Windows Mobile.
We love it.
But we would wouldn't we.
Thanks for your time!
Slipstream Solutionts
Thanks for the heads up, however its not what I am looking for:
1. You dont support Android from what I can tell.
2. I have to get the company to set it up.
I was hoping to either fix the HTC sync or an app on the handset that can get access.
Thanks
Agree with baronb. HTC needs to fix this issue. Corp IT Administrators will not make exceptions to their security settings. Also, I know from using Touchdown by Nitrodesk that it does, and CAN work.
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
I talked with HTC hot desk who were not very helpful and seemed to have lost my previous information. They said I should wait for an update!
At this point I am starting to look at alternatives as the lack of GAL for me while on the road was an issue last week.
Is there any more info on this one? I am having this bug too and it is the only thing stopping me from recommending the Desire as a suitable phone for my company to use for all staff right now!
Nothing, yet will bug Hotdesk again this week. The more people to log the error maybe the faster they will fix it.....+44 8458900079
baronb said:
Nothing, yet will bug Hotdesk again this week. The more people to log the error maybe the faster they will fix it.....+44 8458900079
Click to expand...
Click to collapse
Thanks for that. Will get myself on the phone later!

[Q] VZWNMN Texts?

I keep getting these weird texts from 6250 saying VZWNMN 1 and VZWNMN 2. Anyone else see this?
Me to. Comes prior to every email. VZW said they never heard of it.
Sent from my Incredible Sensation using XDA App
I used to receive these, but I figured out how to stop them!
1. Login to your MyVerizon.
2. Find your number and click on Change Features from the bottom right.
3. Select your device/number.
4. Then scroll down until you find Contact Management and click remove!
And they're gone.
EDIT: Don't want to take credit for this, I got this from Droid Life, but I re-wrote it.
Thank you kind sir! This helped!
Sent from my Incredible 2 using XDA Premium App
I've synced/added gmail and yahoo mail accounts at setup and found that only the yahoo account was affected. Now I just use yahoo mail through their app and the functionality is much better/no VZWNMN emails.
This problem seemed to change from ROM to ROM(some were affected, some not).
mmmthmtskier said:
I've synced/added gmail and yahoo mail accounts at setup and found that only the yahoo account was affected. Now I just use yahoo mail through their app and the functionality is much better/no VZWNMN emails.
This problem seemed to change from ROM to ROM(some were affected, some not).
Click to expand...
Click to collapse
I had this problem when I went from a Sense rom back to CM7. I think it happens because on the Sense rom, during setup, it syncs your contacts and email to Verizon. When I flashed a different rom, it could no longer sync.
This has to be one of the most annoying things Verizon has done. I don't mind it syncing. It is actually kind of cool. I don't know how many times I have deleted a very important email and had no backup.
But texting me everytime I get an email is annoying and a pain.
For awhile, I was avoiding ROMs(like MIUI for me) that seemed to have this VZWNMN problem more than others I was using.
I've found that using a market email app(for me, Yahoo!) is better than trying to use the installed android email app for non-Google email. Functionality(like folders) is much better, too.
If you use Titanium to back-up apps, you don't need to re-sign into your email app when you change ROM's, just restore and away you go...

facebook for htc sense unable to login

I know the password and and email is right because i use the same to login on a pc or the mobile broswer, but it just won't let me login or the facebook app from the market. any suggestions?
Did you try uninstalling/reinstalling? Is your version of Facebook outdated?
Well the only way i can remove facebook for htc sense is by forcing an uninstall using super manager. I been flashing a few ROMs recently and noticed it wouldn't work. I have no idea when it stopped working. I just found a ROM I liked and decided to start linking my accounts.
Oh, I was under the impression you were using the market Facebook. Try downloading it from the market. I never link my Facebook to HTC Sense, I skip it, and I download the one from the market.
yea not working either...
SpartanG087 said:
yea not working either...
Click to expand...
Click to collapse
Hmm. Weird. What rom are you on?
I just tried Incredibly re engineered 3D. not working on it. So i guess I'll try something else....
SpartanG087 said:
I just tried Incredibly re engineered 3D. not working on it. So i guess I'll try something else....
Click to expand...
Click to collapse
I recommend Synergy or Shooter(Joel's or wildstang's). They are solid roms.
I think it's a FB issue. It always worked for me but now won't work on any ROMs.
AgalychnisCallidryas said:
I think it's a FB issue. It always worked for me but now won't work on any ROMs.
Click to expand...
Click to collapse
Seems to be working for em everytime I flash a new rom.
Check your Facebook Account>Security>Login Approvals setting from your PC. If it is set to Required, every time you flash a new ROM and reinstall a Facebook app, FB sees a new, unauthorized device and sends an SMS to the device with a numeric code for you to enter instead of your password.
MyronW said:
Check your Facebook Account>Security>Login Approvals setting from your PC. If it is set to Required, every time you flash a new ROM and reinstall a Facebook app, FB sees a new, unauthorized device and sends an SMS to the device with a numeric code for you to enter instead of your password.
Click to expand...
Click to collapse
Ive looked at this setting as it was suggested to me over in the thunderbolt-synergy thread, and it was disabled. Ive had this same problem for a couple days now after installing a new rom. Even going to a backup, it keeps telling me to re-enter my password when I try to sync my facebook account, and then tells me I entered a wrong user name or password. I do think it is a problem on facebooks end, but the weird thing is my girlfriend is having no problems with signing in to facebook for htc sense or the market facebook app.
I'll try the facebook account settings, but every ROM I flash it doesn't make a difference.
SpartanG087 said:
I'll try the facebook account settings, but every ROM I flash it doesn't make a difference.
Click to expand...
Click to collapse
The facebook account settings didnt make a difference to me. Still wont let me sign in.
So I found a method that worked for me to fix HTC sense. I created a new email account with gmail and made it my new primary email with facebook. That's under account settings. Once I made it the new primary, i tried htc sense and it worked. Logged me right in. Let me know if this works I can give more detailed instructions per request.
SpartanG087 said:
So I found a method that worked for me to fix HTC sense. I created a new email account with gmail and made it my new primary email with facebook. That's under account settings. Once I made it the new primary, i tried htc sense and it worked. Logged me right in. Let me know if this works I can give more detailed instructions per request.
Click to expand...
Click to collapse
Thank you. I was able to sign in after switching to my hotmail address as primary email. I wonder why we can't use our original email address. I was also able to sign into the market Facebook app.
SpartanG087 said:
So I found a method that worked for me to fix HTC sense. I created a new email account with gmail and made it my new primary email with facebook. That's under account settings. Once I made it the new primary, i tried htc sense and it worked. Logged me right in. Let me know if this works I can give more detailed instructions per request.
Click to expand...
Click to collapse
I did the same thing a while back an it fixed a bunch of FB problems I was having.
Sent from my ADR6300 using XDA App
Yea, I don't understand why it wouldn't accept the old email. I've flashed dozens of roms before and it didn't matter
Sent via Skynet mobile
SpartanG087 said:
Yea, I don't understand why it wouldn't accept the old email. I've flashed dozens of roms before and it didn't matter
Sent via Skynet mobile
Click to expand...
Click to collapse
It only seemed to be the Facebook for Htc sense and the market facebook app that wouldn't accept the old email. Seesmic had no problem signing in with my old email.
maybe you guys can help me with this problem. I recently had to hard reset my phone, but after re installing the app Facebook for HTC Sense it no longer tells me via notification bar which of my contacts has updated there facebook status. it used to show the people Icon with a syncing/refresh ring and tell me which of my contacts updated their status and pressing this would take me to my people app. is there anywhere on my phone where i can enable this? im on a Droid Inc

Hotmail No Sync

Don't know if its a sense problem. Signed in to my hotmail using the mail app and selecting Microsoft hotmail. Then Free setup, I sent an email to it using my gmail. It did not show up and I Kao selected to download 3 days of mail too. NOTHING.
So I deleted the account and signed in again with OTHERS, Nd all my mails showed up, but this option doesn't have push maill Nd I need it. Any help?
Sent from my HTC One X using Tapatalk 2
i have got to give this a bump as this issue is not solving itself
Sent from my HTC One X using Tapatalk 2
I have same problem with stock HTC client on my HTC One S :silly:
Seems to be a known issue with Micro$oft fiddling with their servers.
Lots of info on the M$ support pages
http://answers.microsoft.com/en-us/...-devices/e8a68843-02f9-4fe3-957b-233b21179fc5
I am getting this too and have used a hotmail app from the Play Store for now, seems to sync well enough just doesn't have the same feel as the stock app.
oh wow....this sucks. hotmail is my main client. which hotmail app do u use?
sent from my CHARRED ONE X~ and click THANKS if I helped.
https://play.google.com/store/apps/details?id=com.hotmail.Z7&feature=nav_result#?t=W251bGwsMSwyLDNd
Does the job.
Hotmail sync working again
Hotmail ActiveSync was broken on my Pre 3 for almost 2 months. It just started working again (11:15 PM US Eastern) for both accounts!
erosen03 said:
Hotmail ActiveSync was broken on my Pre 3 for almost 2 months. It just started working again (11:15 PM US Eastern) for both accounts!
Click to expand...
Click to collapse
maybe i shoud try...lets see
Edit;nope, not working
sent from my CHARRED ONE X~ and click THANKS if I helped.
I used the stock Hotmail app, which has worked fine until a few weeks ago, does not always recieve now, and does not send anything !!!
I prefer this over the APP above from Microsoft as that only gives the option to download the past 7 or so days which is annoying.
Do you use custom ROMs or did someone of you have the same problem with the stock ROM? I noticed the problem the first time after unlocking the bootloader and flashing a custom ROM. This is now my fifth custom ROM from a different developer with the same Problem. I thought it might be a problem with some tweek the chefs use.
The hotmail App from the market is working fine but I would prefer the stock HTC app too
Just set it up as a POP3 mail account.
There's a limit to how many requests your phone can fire off though, so set it to sync every 30 minutes.
Rooted from day 1 so can't compare, although like I said it was working until a week or so ago and that would have been about a month on a combination of Leedroid and Pokemon. Now using viperx, still no joy.
same here
tried my Live mail, it works..they are the same servers right?
Hi all, i'm having the same issues running on ARHD 7.1 & ARHD kernel.
under setting account & sync it wll show:
Sync is currently experiencing problem, it will be back shortly.
any expert: pls advice ways to solve this problem, i would prefer to use back the in-built mail app.
Thanks
nobody idea?
robsol said:
nobody idea?
Click to expand...
Click to collapse
With the new Base 2.17.401.2 (Venom Rom 2.0.1)
Everything is working fine now! even sending Emails is working!
tried the new Base?
For hotmail i just use hotmail app from market and no problem at all with hotmail autosync.
Sent from my HTC One X using xda premium
HTC One X
The native app for hotmail was working perfectly for me at first, the only thing that didn't work was Youtube, but only doing an update (unapplying the update restored youtube function.
After rooting and flashing a ROM all video caused reboots and the native hotmail app stopped working.
After flashing back to RUU and re-rooting, hotmail apps still does not function but all other apps working correctly.
Really hoping that there's a fix somewhere for the stock Hotmail app since I'm not partial having multiple apps for email.

[Q] Exchange Mail on Jelly Bean

Hi guys,
Im trying to make my exchange mail work on JB but he only keeps syncing and syncing....I think theres something wrong...he worked nice on ICS
Anyone knows if theres a fix for that?
The only diference that i see between JB Email app and ICS is that JB asks for a port...and ICS version didnt...
Im using ARHD rom...
many thanks guys
I don't have a fix, but exchange works on my phone. My exchange account even requires access to wipe the phone in case of emergency, and I was asked to give it permission running Vicious V5 JB.
I also was able to setup hotmail to sync through exchange.
Exchange works fine on my phone.
My problem is with Microsoft Exchange...dont know why isnt syncing anymore (ICS was okay)
I'm having the same issue, everything works fine on ics. Had been trying to find solutions for a while but nothing works. I'm considering return to ics cos most of my email accounts are different from gmail and they require to relogin to stay active.
Geart891 said:
I'm having the same issue, everything works fine on ics. Had been trying to find solutions for a while but nothing works. I'm considering return to ics cos most of my email accounts are different from gmail and they require to relogin to stay active.
Click to expand...
Click to collapse
Heh, very weird . I found a fix - just make sure the Check Frequency and Days to sync are on automatic AND turn on the automatic sync. Turning on automatic sync for all accounts seems to have done the trick. Hope it helps someone .
Hi guys,
Update: Problem Solved.
I re-started phone, removed all security features and tried to configure again. It worked by configuring automatically and applying all security features.
---------------------------------------------------------------
I have the similar issue.
I used Samsung's OTA update today to upgrade to Jelly Beans and my Exchange went kaput. It's unable to find mail server. I deleted the account and tried to create again, but no luck.
I compared with ICS on my tab and only difference between JB Email app and ICS is that JB asks for a port...and ICS version didnt...
Anyone knows if there's a fix for that?
I am using the OTA updated version without system root.
Many thanks in advance,
hey,
I tried your solution indian_curry but it doesnt work for me. I've deleted and reconfigured the account several times during the last days. Right after configuration everything works fine. All contacts are there. But a couple of minutes or hours later, the contacts are gone. It started a few days ago. But not directly with the JB update... very weired
So are there any other sulutions?
thanks

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