I have light leakage on the left and right edges of my screen respectively when the phone is switched from normal to landscape view.
normal view leaks light on the right side , and landscape leaks light on the left side once the leds' switch to adjust homescreen position.
any one else have this problem? it's quite noticeable in a dark environment if you do...
how should i go about correcting this through verizon?
I Know they're going to try and push a refurb on me one way or another, how do i get around this as it's an obvious manufacturing defect and i JUST bought my phone on release date, it's 1 month old....???
please note this is not a screen or vertical light bleed, it is on the outermost left and right edges directly left and right of the home screen buttons and definitely switches sides as the leds switch from normal to landscape direction
I have issues with my charging port loose, I as well bought on April 28th, 1st day, and since I'm outta my 14 day return they will only replace with a refurb, I'm considering doing it now, since most likely the refurb will be one that someone bought and brought back for another phone, so the refurb should be good as new, not to mention there is no way to tell if it's refurbed, my inc1 amoled ive had replaced 6 times and everytime there was no way to tell its refurbed. not too mention if the refurb comes and you're not happy with it, send the refurb back!
Can't say that I notice any light leaks on mine. I'm in a dimly lit area, not a dark area, though. I bought mine a short period after launch.
Refurbs are just as good as new devices. In fact, refurbs generally have better quality control. If I had the option to buy a refurb I2, I would have.
called tech support, the first dumb lady told me to bring it to a store and they will fix the plastic peiece(ya ok) called right back, got this great guy, and sent me out a refurb within 5 min.
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What is considered a light leak? Is this considered a light leak? It is not noticeable unless I look for it specifically.
http://img412.imageshack.us/img412/4684/cimg0182t.jpg
Also, could I exchange a phone I bought from Best Buy at a Sprint Store? Apparently, Sprint tele-sales can't do anything about Best Buy orders.
Yep that looks like light leakage to me. Pic could be better tho. I read some people say that sprint told them it was normal. Its clearly not
-Not sent from an iPhone
Is the light leak normally there or at the bottom of the screen where it meets the black side casing?
malibubts said:
Is the light leak normally there or at the bottom of the screen where it meets the black side casing?
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I think it can be both. Mine is anyway...I have slight light leakage at the bottom, and also some on top of the buttons where it meets the screen like the OP. It's really visible in the dark and discolors the bottom section of the screen.
I have light leak above the soft keys that leaks onto the screen like the OP's pic, but nothing where the glass meets the case. I don't feel any play in the glass either. I think I'll give it a few more days then decide what to do, maybe the glass will start coming up.
malibubts said:
I have light leak above the soft keys that leaks onto the screen like the OP's pic, but nothing where the glass meets the case. I don't feel any play in the glass either. I think I'll give it a few more days then decide what to do, maybe the glass will start coming up.
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Same light leakage issue. The biggest problem I have with my phone is the crappy battery cover (003 Epson). I'm not bothered at all by the leakage, but this 0.5mm flaked up battery cover is making me uneasy.
I'll probably wait a week for a new shipment before swapping my phone (or could even wait for the white Evo)
my light leakage is at the very bottom of the phone and very little screen separation but enough for me to exchange the phone but not enough for me to do it in a hurry! im afraid im gonna get one that is unrootable and root is a big deal for me
So does anyone know if you can exchange your phone at Sprint if you bought at BB?
I called Sprint and they told me to take it to Best buy where I bought it. I'm not sure if this is the problem that everyone is having..
I have the 0002 screen
Edit: I tried posting a pic but it wont let me
I light leakage below the action buttons where the screen meets the edge of the phone. Should I have it replaced?
jerryparid said:
So does anyone know if you can exchange your phone at Sprint if you bought at BB?
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I have been on the phone with both places, Sprint says to take back to BB because it is inside the 30 days and BB says to call Sprint because they have 0 phones in stock to exchange (saying if they did they would) Back and forth so if BB doesn't get any phones before 30 days which the guy told me the first ones they get and it is inside 30 they will hold for me to exchange. I f not and it goes over 30 days I will deal with Sprint. Which I still don't get because if I have a problem before my 30 days it is not my fault you do not have stock so it should be exchangeable until you have phones 30 days or not, I am still tempted to email the district man of BB in my area and express my opinion about since we do not have stock that clears them from honoring a 30 day warranty
The Best Buy held thier word and called Sat with a replacement, the exchane was quick. I was satisfied.
I have light leakage and grounding issues. Never bothered me. But I called today and will be getting my replacement tomorrow. Bought from Best Buy.
From the HTC Evo!!
Also, BB extended my 30 day return.
So even better.
From the HTC Evo!!
Ok ..so far best buy has been king on honoring their 30 day warranty not like Sprint corp stores that will give u bs on problems like these..or will just throw u a refurbished cell...I been w Sprint for 6 yrs and the last 4 times I upgraded I went to best buy and no complaints even radioshack its on sum bs......I had my evo replaced 4 times till 2days ago got a evo w no light leakege at all and good battery cover....
pinkxpinkii said:
Also, BB extended my 30 day return.
So even better.
From the HTC Evo!!
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Um.. I'm pretty sure that IS normal? My new HW003 did that out of the box. The light leakage that people are returning their phones for comes around the edges, where the screen meets the main part of the phone.. I don't think this is really an issue.
barnacles10 said:
Um.. I'm pretty sure that IS normal? My new HW003 did that out of the box. The light leakage that people are returning their phones for comes around the edges, where the screen meets the main part of the phone.. I don't think this is really an issue.
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Does anyone not have this issue? My main problem is the battery cover anyways
Hi,
has anybody encountered this?
Few days ago, I noticed my display is not "clean" anymore, it has a colorful oil-like blot on itself. The blot does not cover the whole display area, but has an almost
uniform 1 cm thick padding..that means the blot area is a smaller area in the middle of display.
By colour I mean a visual effect that resembles a drop of oil/gasoline in water on the street.
This happened to my sprint tp2 and soon after the touch screen stopped working. I just replaced it by buying a replacement screen/top housing on ebay. Quick an painless really, no need to fiddle with the digitalizer and all that mess. I hope this isn't the case for you but expect the worse my friend. Best wishes man.
You,ve probably got the dreaded Newton Rings. I had my screen replaced about 2 months ago by HTC for the same reason. Luckily I had a month left on my warranty so i got if fixed completely FOC. My warranty has now been extended to run out next month.
Update:
My newton rings got really bad a while ago, the screen stopped function at all.
I registered my TP2 directly to a Czech servicing company (I am Slovakian)..
Now comes the interesting part.
1) They sent a courier for the phone and it took them a veery long 3 business days to repair and send it back by a courier, directly to my office. The courier man had a specialy designed bag for protecting the phone on pickup.
2) They did not care at all about my forgetting to reflash stock SPL
3) Nobody asked them for this, but besides the digitizer, they also "repaired" (read replaced) the buttons, the silver border, the display and the rails in which the upper part moves. For free.
4) They flashed a Slovakian stock ROM for me..Who could have know, that know that such a thing existed
I have had my EVO since August and had the screen replaced twice for dust under the digitizer this Fall. Latest screen (003 Nova) has developed a blue vertical line about an inch from the right edge of the screen. This 1 pixel wide vertical line is a dark blue color regardless of the surrounding background. Seems like it is more/less noticeable depending on the temperature of the phone but has not shown any signs of going away for about a month now.
Took the phone into a Sprint store and they said it is deemed cosmetic and thus not covered for replacement under TEP, regardless of whether or not it is a hardware issue since it does not impair the functionality of the device. Phone has not been dropped and is in otherwise immaculate condition.
Anyone have similar experiences and/or possible solutions? Thanks.
That's not cosmetic, it's a defect. I would replace it in my store.
Sent from my HTC Evo 4G on the Now Network.
Well I guess this means I should try another store when I get a chance.
Hopefully another store views it correctly as a hardware defect. It's pretty annoying to look at the line every day.
drivendaily said:
Well I guess this means I should try another store when I get a chance.
Hopefully another store views it correctly as a hardware defect. It's pretty annoying to look at the line every day.
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No it means you make your life easy and contact sprint corporate by phone, explain, have them make an eticket and go to your store and get r done
drivendaily said:
I have had my EVO since August and had the screen replaced twice for dust under the digitizer this Fall. Latest screen (003 Nova) has developed a blue vertical line about an inch from the right edge of the screen. This 1 pixel wide vertical line is a dark blue color regardless of the surrounding background. Seems like it is more/less noticeable depending on the temperature of the phone but has not shown any signs of going away for about a month now.
Took the phone into a Sprint store and they said it is deemed cosmetic and thus not covered for replacement under TEP, regardless of whether or not it is a hardware issue since it does not impair the functionality of the device. Phone has not been dropped and is in otherwise immaculate condition.
Anyone have similar experiences and/or possible solutions? Thanks.
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Click to collapse
That is absolutely ridiculous. I would replace it in my service center. I would call customer service and let them know exactly what that service center told you. If you did not physically damage the phone, and there is no water damage, then the phone should function EXACTLY as it did the day you bought it.
I got my One X in June last year, in Jan it developed a screen ripple on the top left of the screen. I could hear the device clicking if there was any pressure applied and a ripple went across the screen.
I sent it off to HTC for repair and they accepted it as a Warranty Repair. I got the phone back a week or so later with the fault not having been fixed but they had left dust behind the glass and the camera lens and a lump of black debris covering the flash.
I got straight back onto them to find out what was going on, they told me that the LCD panel had been replaced and I should return it again for the problems to be fixed.
I sent the device back a second time and got it back 48hrs later. I was amazed by the quick turn around and opened the box to find that the dust remained behind the glass and the camera lens. The screen ripple was still present also. I phoned them again now to find what had been done this time and they said that the main board had been replaced. (I am not sure what was wrong with the main board). They told me that they needed to repair the device again to get it right which I refused, After talking to a supervisor (which in itself is no easy job.. They don't call back when they say they will) They agreed to replace the device.
I boxed the phone back up and waited patiently for my new HOX to come in the post. When it arrived I thought that my problems would be sorted and I could return to using the phone, but... This device had screen ripple down both sides of the screen (much worse that the previous one) and had light leakage below the glass when the capacitive buttons were lit up.
I got back in touch with them and they begrudgingly agreed to replace the device again.
This time it took them a week to get the device back to me and I have just opened it to find that this one has worse screen ripple again down both sides (No light leakage though).
The ripple that I am talking about is if you lightly run a thumb nail down the black area of the glass on either side of the screen, the screen changes colours as you move up and down.
My colleague in the office has a HOX also and there is no sign of ripple on his even with a lot of pressure.
I am completely fed up with dealing with their customer services and cannot be bothered to go through all of this again.
Has anyone got any suggestions? Should I escalate this to their head office?
gamesmaster20 said:
I got my One X in June last year, in Jan it developed a screen ripple on the top left of the screen. I could hear the device clicking if there was any pressure applied and a ripple went across the screen.
I sent it off to HTC for repair and they accepted it as a Warranty Repair. I got the phone back a week or so later with the fault not having been fixed but they had left dust behind the glass and the camera lens and a lump of black debris covering the flash.
I got straight back onto them to find out what was going on, they told me that the LCD panel had been replaced and I should return it again for the problems to be fixed.
I sent the device back a second time and got it back 48hrs later. I was amazed by the quick turn around and opened the box to find that the dust remained behind the glass and the camera lens. The screen ripple was still present also. I phoned them again now to find what had been done this time and they said that the main board had been replaced. (I am not sure what was wrong with the main board). They told me that they needed to repair the device again to get it right which I refused, After talking to a supervisor (which in itself is no easy job.. They don't call back when they say they will) They agreed to replace the device.
I boxed the phone back up and waited patiently for my new HOX to come in the post. When it arrived I thought that my problems would be sorted and I could return to using the phone, but... This device had screen ripple down both sides of the screen (much worse that the previous one) and had light leakage below the glass when the capacitive buttons were lit up.
I got back in touch with them and they begrudgingly agreed to replace the device again.
This time it took them a week to get the device back to me and I have just opened it to find that this one has worse screen ripple again down both sides (No light leakage though).
The ripple that I am talking about is if you lightly run a thumb nail down the black area of the glass on either side of the screen, the screen changes colours as you move up and down.
My colleague in the office has a HOX also and there is no sign of ripple on his even with a lot of pressure.
I am completely fed up with dealing with their customer services and cannot be bothered to go through all of this again.
Has anyone got any suggestions? Should I escalate this to their head office?
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Click to collapse
posts like yours make me double think before sending my one out again for repairs...i have got a yellow spot on the top right hand side of my phone...cover it in a black wallpaper you do not even notice it.
stick a white wallpaper though it is there...was thinking about sending it out but for a little spot i am thinking of sticking with it and save up some money and buy a new phone in a few months...
if i was you though escalate the matter till you get yourself a brand spanking new one and one that actually is flawless..
hamdir did not rest till he had the perfect one and he went through like 12 handsets if i am not mistaken..so if i was you send it back and keep nagging on them
Couple questions. Can anyone move their home button at all vertically? Mine does slightly only on the left side. Also if I just barely push/click it on the very right corner of the button I can make it click without a response however if I push it with normal force on the right it responds like normal. I can't do this on the very left side/corner. That side is very sensitive and if I barely touch it it responds. The feel/sound is a little different when I push the right side too. It's definitely a tighter fit on that side.
I'm wondering if I should go through the hassle of trying to get a replacement because of this. My s6 had a bad wobbly loose home button and it was annoying. I ordered my phone through Verizon customer service through an upgrade. If I want them to send me a new one they have to charge me $200 again and then when I send one back I have to wait 10 days for a refund.. And the closest Verizon store is almost 2 hours away
I'm also hesitant to swap bcuz first charge on this one and I'm already getting over 6 hours on screen time and I haven't even disabled any bloatedware yet. It however does have the gap/light leak all around but apparently majority of them have that. Advice? What would you do in my position? Thanks guys... Wish I could just get a perfect device for once.
Maybe you're over thinking it lol mine sometimes clicks, sometimes doesn't, but never bothers me. But to answer your question on the vertical movement..the whole button has a slight vertical movement for me when I try and rock it lightly.
koppee1 said:
Maybe you're over thinking it lol mine sometimes clicks, sometimes doesn't, but never bothers me. But to answer your question on the vertical movement..the whole button has a slight vertical movement for me when I try and rock it lightly.
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I think so too bro. I'm having Verizon mail me another one though and then I'll compare and pick. Had to drop another 200 bucks to get them to send another one lmao will refund though when they get one back...
It's very rare you find a galaxy phone with a perfect home button...
My recalled note was completely perfect, but the home-button on my new note often clips the glass on the left side. It's pretty annoying but I'm not sure if it's anything to return it for. The screen protector was also applied badly, completely unaligned and bubbly - seams quality went down after the recall.
Seems like every Galaxy device on this forum has a person who overly analyzes the behavior and mechanical characteristics of the home button....smh
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