Email received from HTC support - Verizon Droid Incredible 2

Hey everyone,
I went ahead and emailed HTC support asking about if there is plans to have our bootloader unlocked with a future software upgrade. I received a pretty canned response. Just thought I might share for those of you that don't have the time to email them yourselves.
Direct link to HTC email support added, please email them yourself!:
http://www.htc.com/us/support/e-mail
Dear Ryan, Thank you for registering your feedback in regards to HTC’s latest statement on bootloader policy. While the statement notes that locked bootloaders will not be occurring on future devices, the official policy is still being reviewed as it pertains to existing devices. Please keep an eye on www.htc.com and www.twitter.com/htc for the latest news.
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Sent from my ADR6350 using XDA Premium App
Sent from my ADR6350 using XDA Premium App

We need more of these emails to HTC to go out. I hit their Facebook page, but now I will follow suit with you Ryan...

Question on unlocking bootloader for Droid Incredible II.
Hello HTC,
I currently own a Droid Incredible and am considering purchasing and Incredible II. I am waiting to hear if you will include a way to unlock the bootloader at some point. A statement from HTC will go a long way in helping me decide on my next phone purchase...
Sincerely,
Scott

romma1 said:
Question on unlocking bootloader for Droid Incredible II.
Hello HTC,
I currently own a Droid Incredible and am considering purchasing and Incredible II. I am waiting to hear if you will include a way to unlock the bootloader at some point. A statement from HTC will go a long way in helping me decide on my next phone purchase...
Sincerely,
Scott
Click to expand...
Click to collapse
Unfortunately HTC will see you as a potential customer of a future device in this case. They will likely push you to a device that will be unlocked rather than a device that likely will not be. I'm not saying don't try it, just that you should expect that kind of response.

Sent mine, i'll post the response when i recieve it.

Let's hope we can get something started here. Here's the direct link to the email support page to make it that much easier for those of you that haven't sent one yet. If everyone that viewed this thread sent an email, it will surely make some difference...? Maybe?
http://www.htc.com/us/support/e-mail
Sent from my ADR6350 using XDA Premium App

Why posting here in development?.
Thread moved.

Mr. Clown said:
Why posting here in development?.
Thread moved.
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Because its the developers that need the bootloader unlocked. I thought I was making a contribution to the development of the phone.
Thanks.

They will likely push you to a device that will be unlocked rather than a device that likely will not be.
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Click to collapse
I did specifically state that I wanted the Dinc II.. We'll see. If anything, HTC that we mean business with all of their devices.

I put in my email that i hadn't yet upgraded but i would likely switch to a different brand because thunderbolt was too big for me.
Guess what i got back? The exact same email that you did, word for word.

I think that if you send them a email with the word bootloader in it, you will get the same response. I sent one earlier today and I also have the same reply, word for word.

I think if we keep asking them to make their policy retroactive for all previously locked phones, they might give an official statement that they're releasing the update for all the phones, similar to how the fans got them to stop locking the bootloader.

i got a response from HTC that appeared to be a little more personalized:
"At this point in time, we don't have any information on if and how existing locked bootloaders will be unlocked (although I, for one, will be surprized if we just leave them as-is)."
Take that for whatever it may be worth...

asmallmammal said:
i got a response from HTC that appeared to be a little more personalized:
"At this point in time, we don't have any information on if and how existing locked bootloaders will be unlocked (although I, for one, will be surprized if we just leave them as-is)."
Take that for whatever it may be worth...
Click to expand...
Click to collapse
I like your response best, mammal!
I would be surprised if they weren't working on it now. They did it for the sensation and the DInc2 was the phone that really started the natives grumbling, so... It's a race Between hackers and htc. I would love an official, safe unlock but...
~ sent from HTC DInc2 ~

Related

MOTO wants to unlock bootloader!!

http://www.facebook.com/motorola/posts/10150127129950731?notif_t=feed_comment
This getting interesting!!!
MOTO wants to unlock the bootloader!!!!!
Sent from my MOTO Defy
I'll believe it when I see it, but I do hope this is true. That would be awesome!
I think that Motorola wants to unlock it because bad reviews from devs.
Sent from my MOTO Defy
Not to mention the bad PR they received when that schmuck handling their YouTube account posted that users should "look elsewhere because they will continue to do what works for them".
Can you believe that?! Motorola's an ungrateful b*tch! If it weren't for us, they'd have closed operations a long time ago. It's us, their Android users, that are saving their *sses!
Leaving alone that customization becomes a topic more and more important to the "technically apt" customers and a locked bootloader makes them "look elsewhere".
Maybe they also realize sometime that devs normally influence a large number of people in their consumer behavior, be it by their dev work or in their direct social environment.
Wait and see...
And hope it's retroactive and not just a new more open bootloader for new phones.
They starting to ask about bootloader!!
Lest keep asking Motorola!!
Maybe we and it someware!!
lets hope this is true and not just a pr thing it would make development lots better. e.g cyanogen!
User:I read that Motorola planing to help the development on android devices by unlocking the bootloader.Is this true?
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Motorola Stuff:There was a statement made, but it did not specify that the bootloader would be unlocked. Still awaiting on more details from that statement.
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Click to collapse
Hope....
http://www.engadget.com/2011/01/21/motorola-ready-to-make-sweet-love-to-rom-devs-and-rooters/
http://eric-richardson.com/a-letter...dtwit&utm_medium=social&utm_campaign=wordtwit
Open letter to Motorola
Sent from my MOTO Defy
And now we have to wait. wait. wait .wait
I hope not several yeras :-((
Good news for me
demolition23 said:
MOTO wants to unlock bootloader!!
Click to expand...
Click to collapse
You do realise they didn't actually say that, right?
I really hope they do remove all the restrictions that are there just now but what they said was actually fairly non-committal unfortunately.
Exactly.
1. If I buy my phone from retail store (not unusual here), then there's no *partner* to concern with. So, give me an unlocked bootloader *now*?
2. They may only offer it for certain models, or certain SIM-locked models from certain operators.
I'll believe it when I see it.
any petitions..=?? where i can put my name under...
no problem :=) would be a pleasure for me :=))
keep your heads up :=) greets

[Q] ...How Do I root it?

Maybe I'm blind, but I'm searching all over the dev forum for the incredible 2, there are no official links that explain how to root the phone. Please help, thank you.
I would think that if have been searching you would have read that there is no way to do a software root. You probably would have also read that you can buy an XTC clip to achieve S=Off.
Is this just temporary or will there be a way to software s-off? I'm sorry I have been searching and reading I just don't understand I'm a noob the original incredible was easy to do cause I used unrevoked
Again, if you had been reading, you might have come across a thread that discusses the software method of S=Off.
link me please?
to answer your question... no there is no software unlock yet. It is coming, it has been verified to work and has been done to a few testers.
there is no ETA.
if you need it now, buy an xtc clip and you can unlock it immediately.
lastly, this should be in general, not development.
thanks brah
Sit tight bro. Root will be here soon enough. Add the the thread to your favorites this way you can stay up to date on any news. As for being a noob don't let some of these cats intimidate you with there snooty replies. I'm sure they were never noobs.
Sent from my Iroc w/ t-tops
jaxenroth said:
Sit tight bro. Root will be here soon enough. Add the the thread to your favorites this way you can stay up to date on any news. As for being a noob don't let some of these cats intimidate you with there snooty replies. I'm sure they were never noobs.
Sent from my Iroc w/ t-tops
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Click to collapse
+2 - the T-tops
Yo thanks alot for the info guys, yeah the snootiness doesnt get to me, to each their own im sure there are a lot of things I could be anal about and act superior towards people who know less about it but that just shows lame character. Hopefully we'll get the software released soon, cheers.
tfoadanny said:
Yo thanks alot for the info guys, yeah the snootiness doesnt get to me, to each their own im sure there are a lot of things I could be anal about and act superior towards people who know less about it but that just shows lame character. Hopefully we'll get the software released soon, cheers.
Click to expand...
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Some people are anal about posting in the wrong section or posting something that's already answered because it clutters up the forum and our mod already has a tough job. That's why I get anal about it
Sent from my ADR6350 using XDA Premium App
knipp21 said:
Some people are anal about posting in the wrong section or posting something that's already answered because it clutters up the forum and our mod already has a tough job. That's why I get anal about it
Sent from my ADR6350 using XDA Premium App
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There is life beyond the message board, you might want to have a look.
I understand that this is a matter of semantics, but the I2 was rooted long ago...with software. What we're lacking is an unlock to allow root to be permanent (persistent through reboots). You can root now and gain many of the benefits (and problems) of root if you really want to without paying a dime.
Now if you want to use custom firmwares, that requires unlocking. This can be done with a piece of hardware that is available now, or a piece of software that everyone is still waiting on.
Anyone selling an XTC
Im willing to buy anyones used XTC clip for half price....anyone...anyone...
Bobby Buggs said:
There is life beyond the message board, you might want to have a look.
Click to expand...
Click to collapse
I do...I serve the country of the united states...I fight for the freedom my family, friends, and even people I do not like. I use this for fun and to relax and keep my mind off the fact I may not be home to see my wife..to relax from the fact I will miss my sister and wifes graduations..I use this because my life outside the army is limited currently.
Thanks though.
Sent from my ADR6350 using XDA Premium App
I have done some searching and have found two possible routes. One is AlpharevX (http://forum.xda-developers.com/showthread.php?t=1132920&page=40) and the other is with the Rebel XTC (http://forum.xda-developers.com/showthread.php?t=1156534&page=5).
The sites are http://alpharev.nl/x/beta/, and http://www.xtcclip.com/.
AlphaRev is still beta though they claim no bricks reported so far. Since it is Beta you are supposed to interactively get a Beta key from their site to activate the software. This key is generated only if it 'likes' the serial number. The latter by the looks of it is a hardware tool which loads on your sd-card. If you go the alpha route then you must manually download and install the viow version of CWM! Still waiting for Unrevoked!
tfoadanny said:
Maybe I'm blind, but I'm searching all over the dev forum for the incredible 2, there are no official links that explain how to root the phone. Please help, thank you.
Click to expand...
Click to collapse
Stable software root does not exist for the inc2.
Sent from my Droid Bionic
Can we stop this nonsense argument please.
On a different note, bummer they didn't include the Inc 2 in their public beta. Ah well..

So, what's the verdict. Did Big Red kick us to the curb?

We've been EOL for a few months but they did say the GB update would be coming... we saw that early build leak and then nothing.
Is the Droid Incredible the new Droid Eris?
I was hoping for some kind of update before they start releasing those fancy new Windows Phones and I bid adieu to Android. I'm thinking of just finally breaking down and rooting.
Where is the easiest, most straight forward instructions on how to root this puppy. A few ROMS look nice... I figure I might as well try them out.
http://unrevoked.com/ unrevoked is a one click solution for root. Just root. Try out some roms, make a backup of your stock rom if you're unhappy.
Root is the best thing you can ever do to this phone.
-Sent from my Droid Incredible-
Whether Big Red "kicked us out," I don't know, and honestly don't care because the Devs here "picked us up."
http://forum.xda-developers.com/forumdisplay.php?f=638
I've been runnin GB for almost a full year now XP
CM7 or MIUI .... all the time
Yeah. Never rely on a big company to provide timley, efficent, bloat free updates like xda.
ADR6300
It's Verizon people. If we ***** at HTC enough they'll cave but I can't write emails for everyone.
Dear XXXXXXXXX,
We are more than happy to be able to provide some clarity to the situation at hand.
Currently, our developers have to work with Verizon to determine when and if a ROM upgrade will be available. Unfortunately, there is no estimated time for availability of any ROM update. Please check the HTC America website for any software updates that may be released, http://www.htc.com/us. Just click on the support link then choose your device.
XXXXXXX, we do apologize for any inconvenience that this may cause.
To send a reply to this message or let me know I have successfully answered your question log in to our ContactUs site using your email address and your ticket number.
Sincerely,
Samantha
I only care because of source code & this is Verizon telling HTC not to update. It's fairly obvious that HTC had intentions of continued support.
Verizon has great coverage, but damn they suck at updates
Only thing we need is the damn kernel!
DINC+XDA=Crack
davwman said:
Only thing we need is the damn kernel!
DINC+XDA=Crack
Click to expand...
Click to collapse
This.
I know it can be hard for people to justify taking 5 minutes to write an email they think is pointless but I would like to encourage you all to. Verizon will not change their mind but maybe we can get HTC to continue support on their site. Gingerbread won't be a big deal I know but I'm worried about ice cream sandwich & compatibility with our current resources.
You can contact HTC here: http://www.htc.com/us/support/e-mail
They got back to me in 2 days & I'm trying to keep the dialog open.
^^^Ill spam their mailbox everyday! any advice as to what to write?
DINC+XDA=Crack
davwman said:
^^^Ill spam their mailbox everyday! any advice as to what to write?
DINC+XDA=Crack
Click to expand...
Click to collapse
I dunno. I was polite but informed. I simply said that I knew they had plans for it & that older or similar hardware (desire, evo, etc) had received the update so I know it's not for a lack of compatibility or power. I also mentioned my displeasure at the fact that they would rather cater to Verizon than support current customers & they might want to take a page out of apples playbook in that regard.
Lastly I let them know that this would be remembered on my next purchase.
Above all be polite but informed.
Well I just finished my second reply. Basically restating previous points made in further detail but with an emphasis on the fact that apple can't sue them for emulating their politics free policy on supporting their current customers which is a major key to their success.
Once again I implore all of you to be the squeaky wheel. It worked for the desire community. So please people, lets demand some grease.
poontab said:
This.
I know it can be hard for people to justify taking 5 minutes to write an email they think is pointless but I would like to encourage you all to. Verizon will not change their mind but maybe we can get HTC to continue support on their site. Gingerbread won't be a big deal I know but I'm worried about ice cream sandwich & compatibility with our current resources.
You can contact HTC here: http://www.htc.com/us/support/e-mail
They got back to me in 2 days & I'm trying to keep the dialog open.
Click to expand...
Click to collapse
I just sent my second email to HTC.
Ppl still have unrooted Dinc's? Really? My incredible recommendation to you is to root it asap and install cyanogenmod 7.1. It'll Blow your mind!
m52 power! said:
Ppl still have unrooted Dinc's? Really? My incredible recommendation to you is to root it asap and install cyanogenmod 7.1. It'll Blow your mind!
Click to expand...
Click to collapse
We're not even talking about being rooted or not. We're talking about an update that should have been released already that will bring with it more fixes and other Rom components we need to keep development alive for our phone. I used to love CM but it definitely did not blow my mind, lol. Its just Android with another overlay.
Tv out and 720p camera don't exist in all the GB releases (customs or leak). It won't till the GB OTA or RUU is released, if ever.
I'll see if I can shoot em an email in the a.m. Wifi is spotty where I'm at currently.
Sent from my awesome sauce Incredible with some sweet Miui action
Visually, there's no difference between 2.2 and the leaked 2.3. If it's that big of a deal to you, root your **** and install the leaked 2.3. It runs fine.
If you want to get more out of your phone, go with CM7.

is it true?!

http://www.xda-developers.com/andro...gn=Feed:+xda-developers/ShsH+(xda-developers) from my ADR6350 using Tapatalk
Yes.
Sent from my ADR6350 using XDA Premium App
Yes.. but no guarantee it will come to the Incredible 2 soon and it also means people will break warranty and having out phones listed as rooted in a system. So it has its pros and cons.
yes it is. HTC is keeping up like half of their word. you may be able to do it but you will be in a system on some list saying you've unlocked it. with the options that are out i would just do it without HTC and its alot better. then at least you can put froyo back on and fool them enough to take the phone back
I believe it is the manufacturer warranty that would be void. I don't see how that carrier would be able to get into the HTC database unless HTC sends out the MEID/IMEI/ESN to the carrier.
Sent from my ADR6350 using XDA Premium App
This is crap! Number one. They are late, the boot loaders are unlocked for those phones.. I think. or they have a quite condescending name "perma-temp-root" - don't ask me.. but anyway yea we will actually unlock ur bootloader.. months from now.. If! you give us all your information and voiding of some warranty.. ummm not thanks how about we let our Devs keep doing their thing... I'd rather not give all my info when rooting. what crap!
I contacted HTC about supporting the DInc2 in the web unlocking tool; here is their reply 8/5/11:
"We certainly appreciate your interest in HTC devices. Unfortunately, we do not yet have any information regarding the Incredible 2 having the bootloader unlocked. Right now, only the global Sensation followed by the T-Mobile Sensation 4G and Sprint Evo 3D. Though more devices may be added later. Once the process is available, supported phones will be listed through our developer page at http://developer.htc.com.
Feel free to contact us again should you have any further questions. If you feel more comfortable discussing issues by phone, you can contact Technical Support at 1-866-449-8358, 6 am to 1 am EST, 7 days a week.
To send a reply to this message or let me know I have successfully answered your question log in to our ContactUs site using your email address and your ticket number 11USCW32ENA002668.
Sincerely,
Dayton
HTC"
edster00 said:
I contacted HTC about supporting the DInc2 in the web unlocking tool; here is their reply 8/5/11:
"We certainly appreciate your interest in HTC devices. Unfortunately, we do not yet have any information regarding the Incredible 2 having the bootloader unlocked. Right now, only the global Sensation followed by the T-Mobile Sensation 4G and Sprint Evo 3D. Though more devices may be added later. Once the process is available, supported phones will be listed through our developer page at http://developer.htc.com.
Feel free to contact us again should you have any further questions. If you feel more comfortable discussing issues by phone, you can contact Technical Support at 1-866-449-8358, 6 am to 1 am EST, 7 days a week.
To send a reply to this message or let me know I have successfully answered your question log in to our ContactUs site using your email address and your ticket number 11USCW32ENA002668.
Sincerely,
Dayton
HTC"
Click to expand...
Click to collapse
it's pointless anyway.. a GB exploit will eventually be found out.. they are keeping their word half ass. yea ok we will give you unlocked bootloader. umm but we already have them. I'm not giving my information for root I'd buy a frickin iPhone before I do that. and the end of the world would have to come before I do that. I'd buy a clip, and buy some credits for future phones.. This is where XTC might actually shine when software root isn't there but XTC is. for people like me I'd rather pay for root, than have to submit my info and void warranties to get it for free. my 2 cents.

Unlock my WFS bootloader

Everyone that is still s-on goto this page http://htcdev.com/contact and write "Unlock my WFS bootloader" click send and repeat as many times as you can. Cant hurt to try seeing how they are taking their sweet time with the upgrade.
Done.
Now up to others. This is the only way.
Facebook page isn't a great succes.
Really hope in the end of the month cyanogenmod 7 full working (camera, ...) for free on my phone.
Been there, done that and just did it again....
It's about time that something should start happening.
Boo HTCDEV if you're reading this, booo
If there is enough driving force then maybe we have a chance. A handful of users will not be sufficient, we need enough people for HTCDEV to notice that there is a large enough userbase to warrant them developing the unlock for the phone.
At the moment there simply isn't enough people.
imlgl said:
If there is enough driving force then maybe we have a chance. A handful of users will not be sufficient, we need enough people for HTCDEV to notice that there is a large enough userbase to warrant them developing the unlock for the phone.
At the moment there simply isn't enough people.
Click to expand...
Click to collapse
I think so too but they probably already have developed the unlock and there's a fat guy in a smelly Big Android BBQ t-shirt sitting at the HTC HQ with a small red button next to his hand. All he has to do is press it and we all get the update, but no. He's sitting there reading these forums sniggering to himself with a fat cigar in his mouth because he's enjoying watching us all suffer at 600mhz.
*se-nsei. said:
I think so too but they probably already have developed the unlock and there's a fat guy in a smelly Big Android BBQ t-shirt sitting at the HTC HQ with a small red button next to his hand. All he has to do is press it and we all get the update, but no. He's sitting there reading these forums sniggering to himself with a fat cigar in his mouth because he's enjoying watching us all suffer at 600mhz.
Click to expand...
Click to collapse
That's probably true, I'm just waiting for the overclock kernal haha. My WFS is already rooted so means nothing to me, but would like the scene get more popular
haha lol lets send more messagea and make him angry, then he must press that red button!!
*se-nsei. said:
I think so too but they probably already have developed the unlock and there's a fat guy in a smelly Big Android BBQ t-shirt sitting at the HTC HQ with a small red button next to his hand. All he has to do is press it and we all get the update, but no. He's sitting there reading these forums sniggering to himself with a fat cigar in his mouth because he's enjoying watching us all suffer at 600mhz.
Click to expand...
Click to collapse
Yep thats all I want is the o/c and get rid of crapware.... oh well back to spamming the HTCDevs site.
+1 i want to do some modifications but my sec its s-on aaaaaarrgg.... I send the all the days one mail htc requesting it
Sent from my HTC Wildfire S A510e using xda premium
*se-nsei. said:
I think so too but they probably already have developed the unlock and there's a fat guy in a smelly Big Android BBQ t-shirt sitting at the HTC HQ with a small red button next to his hand. All he has to do is press it and we all get the update, but no. He's sitting there reading these forums sniggering to himself with a fat cigar in his mouth because he's enjoying watching us all suffer at 600mhz.
Click to expand...
Click to collapse
got to the site and sent the message. hope the fat guy hears.
We may have a chance!
Look what HTC India sent me:
Dear Pushkar Kurhekar,
Thank you for contacting our Customer Support Center. We are dedicated to providing you with the best quality service...............................................................In this regard we would like to intimate you that we are currently developing new boot loader unlocked software for your phone. HTC is still committed to allowing our customers to unlock the boot loaders if they wish, however we are still implementing the policy and many updates were already finalized prior to our change in policy. We apologize for the inconvenience, but be assured that we are working on a solution for our customers and our commitment has not changed. Please stay tuned to our official channels for ongoing updates on how we will be implementing this policy. Thank you for your patience.
/lies?
Send their reply to HTCDev
I already have a magic but today I got a wfs from work, big disapointment to see it's s-on and not much can be done about it
Even the people that are already s-off should bug htcdev with this question, the sooner our devices get the bootloader unlocked the sooner the wfs scene will grow!
SomeDudeOnTheNet said:
Look what HTC India sent me:
Dear Pushkar Kurhekar,
Thank you for contacting our Customer Support Center. We are dedicated to providing you with the best quality service...............................................................In this regard we would like to intimate you that we are currently developing new boot loader unlocked software for your phone. HTC is still committed to allowing our customers to unlock the boot loaders if they wish, however we are still implementing the policy and many updates were already finalized prior to our change in policy. We apologize for the inconvenience, but be assured that we are working on a solution for our customers and our commitment has not changed. Please stay tuned to our official channels for ongoing updates on how we will be implementing this policy. Thank you for your patience.
/lies?
Click to expand...
Click to collapse
Maybe we are wrong the fat guy is probably flustering away in his office trying to crack the wildfire S for HTC themselves but can't find a way. Thinking "no wonder AlphaRevX gave up". haha
*se-nsei. said:
Maybe we are wrong the fat guy is probably flustering away in his office trying to crack the wildfire S for HTC themselves but can't find a way. Thinking "no wonder AlphaRevX gave up". haha
Click to expand...
Click to collapse
Or he lost the remote whilst at the XDA BBQ.
Request done on htcdev ! Hope they will listen to us and update soon for our little phone to be on the frontline !
I sent HTC a complaint with customer service.
And all they replied was..
Dear -- --,
Thank you for contacting HTC
We thank you for your interest in unlocking your HTC Wildfire S but do not have information on when updates are released or which devices will be updated
We currently don’t have information regarding which phones will be unlocked beside the HTC Sensation. For this reason I would suggest you to follow our official website and social media networks for further announcements about which phones will be boot loader unlocked.
Click to expand...
Click to collapse
....
I sent an complaint too.
Hope they will listen to us.
God this is taking too long..

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