Broken glass - Xperia Arc Q&A, Help & Troubleshooting

Hey guys, am i the only one? Phone did not fall or something else, it is only one week since i bought it.

It's hard to tell from the picture, but are you sure it isn't just a scratch on the screen protector?

No, it isn't just a scrtch. Line became longer too.

Maybe you walked against something while your phone was in your pocket?
Sent from my LT15i using Tapatalk

I would't post this if somethig like that happened.

Try to remove the original SE screen protector and see if the scratch/crack glass is on the display as well.
If it is, I would strongly suggest to take it to the nearest warranty repair shop.

It is scratched screen protector.

Yeah and the scratch went 2 cm longer itself

my arc has colorbubbles :S
in some points no more color
and over the Display at the display sensor its a bit broken
do you think i can change it by warranty ?

My Arc has fallen on the road 2 times & in my room 3 times.. Not a single scratch on screen.. Just a little scratch in the cornor where it's HDMI-thing...

Anyone know how to replace just the glass? Mine broke from dropping it face first on the ground

LanEvoVII said:
Anyone know how to replace just the glass? Mine broke from dropping it face first on the ground
Click to expand...
Click to collapse
don't know if it is in there but check this thread : http://forum.xda-developers.com/showthread.php?t=1123609

better than die after update, at least know you are responsible. )

Related

scratch on my screen

Hello everybody,
I know they are a lot of post about this scratches, but yesterday, I've made a scratch in my screen, and I don't know what I must do? Can I try with tooth Pasta, or is it too dangerous? Or there other efficient products, for screens like the desire?
Thanks,
Thomas
A good screen protector may effectively hide it
Hello,
Yes i've heared this, I will but a screen protector. But do you know if it's possible to make this scratch really "disippear"??
no. you cannot "compound" out the scrath using toothpaste. you will more than likley make the screen much worse trying this. just live with it and put on a protector. Did you find out how you scratched it? keys? sand? grit? dirt? The screen seems quite tough against everyday things, so it must have been a piece of salt/sand or some other cuboid.
yes, i was very surprised when i saw that scratch. I had nothing in my pocket when it happened. Just maybe sand.
I've tried all kind of household remedies on my old phone once I changed it: the only result was perhaps that it lost transparency on the whole screen, but the scratch remained mostly there. Yes, toothpaste is probably the only thing that will do something to it but you have to push so hard while using it that you will end up damaging the smooth screen around the scratch
If you really want to try, then Brasso, not toothpaste. But I would put a protector on. Some say a dab of vaseline on the scratch can "fill it"
I did hear t cut should do it. I scratched mine while waiting for my zag screen, luckily the phone was faulty and kept crashing so orange replaced it so getting a new phone repaired my scratch lol. Zag screen arrived same day as new phone, do they ever stop feeling tacky mines been on nearly a week?
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
Do NOT use toothpaste or brasso on the screen. You can't repair scratches on glass without specialised equipment. The toothpaste/brasso buffing remedy only works on plastics.
Is there any dust under the screen? If there is, HTC will replace it for you as that was a known problem with the first few batches.
langers1 said:
I did hear t cut should do it. I scratched mine while waiting for my zag screen, luckily the phone was faulty and kept crashing so orange replaced it so getting a new phone repaired my scratch lol. Zag screen arrived same day as new phone, do they ever stop feeling tacky mines been on nearly a week?
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
Click to expand...
Click to collapse
I'm doubtful they do, cant verify this. I got a refund from Zagg and just got a Martin Fields protector (same price as zagg for twin pack on mobilefun), and I can report a much better experience; the feel is so close to the original the difference will be easily forgotten (if noticed at all), it was a damn sight easier to fit (2-5mins, no bubbles and no dust (if you're careful)), v. clear, and is washable/reusable.
Can recommend!
ok, thank you for all those answers. I will to try change my Desire with an new one in the shop were I bought it. He's only 1 week old, it's not normal to have a scratch, with a normal use.
Thomas

Crack in sgs2 benzel !!

Guys
I observed that there is a crack in the benzel of my sgs2. Benzel i mean The plastic lining that wraps around the front glass.
The crack is near the volume buttons.
How easy it is to replace this plastic strip ? Is it risky ?
Sent from my GT-I9100 using Tapatalk
Pretty sure you mean bezel, not benzel.
You would probably have to replace the entire housing which is quite risky to do in my opinion. If you don't know what you are doing you could short the board or break something.
Happened to me too.
Is it really so bad that you need to replace it?
Happend to me too. Seems like that part is very fragile.
I think the only way you can replace it is replacing the whole screen and touch panel.
After that one little crack and that mysterious burn mark right next to it (damn alcohol ) i finally decided to buy a case
TheSniperFan said:
Happened to me too.
Is it really so bad that you need to replace it?
Click to expand...
Click to collapse
Its not so bad. But there is an another minor crack on the exactly other side of the benzel where power button is present !
Is it because of overheat ? I use my phone while charging and battery temps are at 46 celcius when I do that.
I never dropped my phone.
If I go for a new benzel then will I have to pay for new screen too ? Is the benzel glued to the screen ?
Sent from my GT-I9100 using Tapatalk
DaPhinc said:
Happend to me too. Seems like that part is very fragile.
I think the only way you can replace it is replacing the whole screen and touch panel.
After that one little crack and that mysterious burn mark right next to it (damn alcohol ) i finally decided to buy a case
Click to expand...
Click to collapse
Buying a case is not an option for me. I nvr dropped my phone. I use it very carefully , I love my sgs2.
Why would I have to replace screen also ?
Sent from my GT-I9100 using Tapatalk
You can probably have it replaced at an official Samsung repair center. I'm pretty sure they carry one or two sets -- or can order one for you -- but it'll probably set you back a little.
sachinaik said:
Why would I have to replace screen also ?
Click to expand...
Click to collapse
I am not sure about this. But looking at the screen replacement tutorial (http://forum.xda-developers.com/showthread.php?t=1253969) it seems like screen+touchpanel+bezel is a single part. I guess it is somehow glued together. But again, that is just a guess.
just put a little glue in the crack
went to samsung service center.
They said they will replace the Glass panel, Pled screen and benzel.
Oh what the hell, I'll get a new Oled screen. Will go for SGS4 directly
Sent from my GT-I9100 using Tapatalk
I guess it is not covered by warranty, is it? How much do they charge you for replacing it?
DaPhinc said:
I guess it is not covered by warranty, is it? How much do they charge you for replacing it?
Click to expand...
Click to collapse
Approximate 6000Rs I.e, 120$
Sent from my GT-I9100 using Tapatalk
yeah I noticed a crack on my bezel above the volume button. You can kind of see it on the enclosed picture.
I've got a crack in almost exactly the same place as the above pic, slightly closer to the top of the volume button.
Mine has been in an official flip case since day one and has never been dropped. I only noticed the crack when I looked after reading this thread (just like the plastic cover over the home button thread!).
I wouldn't have noticed the crack because of the case. So, is this a design fault? Is it heat or flex that is causing the crack?
The benzel is the most fragile part I think.
I must be because of heat. As the processor, gpu and antenna are near camera module. The top portion gets a lot hotter when accessing 3G.
On top of that if any pressure you put on it going to worsen it. Putting it in a tight jeans and then when u try to remove it out of pocket, u tend to grab the benzel a lot.
All in all, I would go for a metal/polycorbonate benzel in my next phone. That disqualifies SGS3.
Obviously I dont want to pay a hell lot of amount just to get a thin plastic strip (benzel) to be replaced.
Just because samsung did stupid move to glue them together and chose a cheap plastic for benzel I now have to pay a lot.
Waiting for HTC One XL(unibody) with S4 chipset. At least it would come for 3 yrs rather than breaking within 11 Months.
End of rant. Sh**ty cheap plastic Samsung.
Sent from my GT-I9100 using Tapatalk
same issue for me
i discovered that few weeks after buying the device
i kept the device with that crack but i worried about it
"happy" to see that i'm not the only one
Incredible! Saw this thread and wondered what the hell a 'benzel' was. After reading that it had happened to more people, I just checked my phone and it has the same crack.
Had never noticed this until now. Fortunately mine is a black phone, so not as noticeable as the white.
check my post open in may
http://forum.xda-developers.com/showthread.php?p=13714534#post13714534
Wow i had one also at the power button side, i thought it os scratch first but not. Interesting how could this be happen
Sent from my GT-I9100 using XDA
sachinaik said:
Just because samsung did stupid move to glue them together and chose a cheap plastic for benzel I now have to pay a lot.
Waiting for HTC One XL(unibody) with S4 chipset. At least it would come for 3 yrs rather than breaking within 11 Months.
End of rant. Sh**ty cheap plastic Samsung.
Sent from my GT-I9100 using Tapatalk
Click to expand...
Click to collapse
the phone isnt exactly broke though is it?? a part of the phone could have been designed better maybe but it isnt broke and doesnt stop he phone from working its also very hardly noticeable
ive had one sgs2 for around a year now and used it hard and it works great
oh and watch these videos and then try and say the sgs2 wont last 3 years if looked after properly
http://www.youtube.com/watch?v=nXOezJKpOsg
http://www.youtube.com/watch?v=uFKmvJ0zIiY
also the bezel scratches easy is there any point in replacing it when you could pay to have it fixed then drop the phone or scratch it against something??
wear marks are never good to see but they do happend

Need SOLUTION: Please Help Lcd FIX

Hello, so here is my problem:
I have cracked my cornin gorilla glass , which i droped from from less then 1meter... such a nonsence since my last phone galaxy s was droped a dozen times and not a single crack, but that is not the point.
So now i have cracked glass, but digitizer touch, and lcd works fine, i have ordered a replacement glass. Only one thing bothers me, now in those places where crack had appeared there are yellow dots , not very bright and in other collors like black red you cant see them, only in white blue and yellow.
I know that these dots came from a presure, so my question is will they disapear if i will remove the cracked screen as it can keep the presure on them, and should i do it urgent or i can wait for my replacement and then remove it ? becouse basicaly i need the phone to use it, but if in case it will damage my phone to the stage when those dots will not disapear i will not risk it.
What suggestion can you tell me ?
Kind regards
You'll be lucky to separate the glass from the LCD, I'm afraid.
BenPope said:
You'll be lucky to separate the glass from the LCD, I'm afraid.
Click to expand...
Click to collapse
Well this did not answear my question
Ok, I'll try again. Removing the cracked glass is likely to destroy your LCD.
BenPope said:
Ok, I'll try again. Removing the cracked glass is likely to destroy your LCD.
Click to expand...
Click to collapse
well the question was about the yellow dots, how to remove the glass i watched on youtube and it is easy, just need to give some heat to make glue more flexible and it will easily pop off.
Hi
spec0s said:
well the question was about the yellow dots, how to remove the glass i watched on youtube and it is easy, just need to give some heat to make glue more flexible and it will easily pop off.
Click to expand...
Click to collapse
You can't replace the front glass alone without destroying the LCD. Yellow spots will be the least of your worries believe me. Do let us know how you get on.
Regards
Phil
PhilipL said:
Hi
You can't replace the front glass alone without destroying the LCD. Yellow spots will be the least of your worries believe me. Do let us know how you get on.
Regards
Phil
Click to expand...
Click to collapse
well i will get my glass in 2 weeks, so will write you of my progress later, but i would like to know will those spots dissapear if everything will go well, or should i order a new lcd... the dots are not so big but still.
About a year ago I dropped my Dell streak from around 30cm. Because of the way it landed this cracked the gorilla glass.
So I ordered just the glass part, as like yourself the rest worked fine.
I stripped it down and took the screen out then set about separating the glass from the screen. I also did as you have and watched various YouTube vids to assist this.
Let me tell you, from my experience it was 2 hours down the pan. I did get the glass off, after much pulling, tugging, wiggling, heating and cooling. Only to find in the process that the actual screen underneath had ended up only fit for the bin. So I had to order the full assembly instead, this was fitted no problem.
Just my opinion though, if you want to tackle it go ahead, its your phone.
As for the yellow dots, can't help you on that I'm afraid.
Sent from my HTC One X using Tapatalk 2

Crash, smash!!

Hi guys,
Little sad story here.
After not even 10 days of life my Galaxy Note 2 fell from my bedside table face down onto tiled floor and smashed the front glass! (my cat did that, I know it's was on purpose, that's why I now have a cat fur bedside mat).
I'm ordering a new front screen glass as the display and everything still works fine.
Only thing, which is weird, running a system test it shows the proximity sensor stuck to far. I did notice that during calls the screen would not switch off. Before the crash the proximity sensor worked fine.
What do you think the reason might be? I am attaching a picture of the phone. Do you guys think the cracks on top of the two sensors near the front camera might "confuse" the proximity sensor?
Thanks for any idea you may have...
Also, I will update you on the front screen replacement and its results.. Fingers crossed...
Cheers!
Sent from my GT-N7100 using xda app-developers app
My cat always tries to bust my stuff to.....nooooo kittty thats a bad kitty
First off, feel very sad for you pal.
I'm quite sure that the proximity sensor is damaged from the fall, so you might have to ask your SC to check it once when you'll go to replace the front glass.
Besides, another shatter story, shows this device's build quality is sub par. No device should break, let alone shatter, from a fall like that, one or two dents would be more than enough. What was the Gorilla doing when it hit the surface anyway?
Swyped from my GT-N7100
looking at the picture hurts my heart!
but yeah like jujuburi said, the fall might have dislodged or damaged the proximity sensor.It could also be the crack over the sensor, because the glass is no longer aligned, it could possibly be confusing the device but rather unlikely.
Its obvious that the crack in front of the proximity sensor is messing with it. Under direct sunlight you should be able to look at the proximity sensor and see if its not aligned otherwise its just the crack.
Sent from the Rabbit Hole
It will be the crack for sure... It will affect the light getting to the sensor
Sent from my Samsung Note II.
Wow sorry for your somewhat loss! I will cry if this happens to mine, best I take insurance I guess :fingers-crossed:
bushako said:
Its obvious that the crack in front of the proximity sensor is messing with it. Under direct sunlight you should be able to look at the proximity sensor and see if its not aligned otherwise its just the crack.
Sent from the Rabbit Hole
Click to expand...
Click to collapse
Thanks for the reply,
Could you tell me which one is the proximity sensor?
Is it the one nearer to the speaker or the one nearer to the front facing camera?
Thanks!
Sent from my GT-N7100 using xda app-developers app
guido.minciotti said:
Thanks for the reply,
Could you tell me which one is the proximity sensor?
Is it the one nearer to the speaker or the one nearer to the front facing camera?
Thanks!
Sent from my GT-N7100 using xda app-developers app
Click to expand...
Click to collapse
Second left from the front facing camera .
R: Crash, smash!!
Thank you all for your input.
I have noticed that the proximity sensor still works, as it is sufficient to put the phone near a really bright light to get the screen to turn on again. It's just a bit fidgety to do that and end the conversations...
Still waiting for the new glass to arrive from Hong Kong, we'll see what happens next...
Regarding the fall, the phone was connected to the charger and was facing down on the bedside table as the LED stays on after finishing charging and that morning it was annoying me enough...
The bedside table is about 60 to 70cm tall and the floor is made of old terracotta tiles, very hard and uneven: I guess one of the tiles corners must have contributed to the damage.
I agree that the Gorilla glass should be a bit more resistant but just a few days before the smash, a friend dropped it while he grabbed it and it literally flew across the room and hit a hard floor and it was perfectly fine afterwards, not even a scratch!
Mystery...
Will update you all when u get the new glass.
Anyone has some good tips about how to replace it? I have seen some YouTube videos about it and, although time consuming, it seems possible...
Only thing I don't understand clearly, will the screen glue back on afterwards? Or is there anything I need to know about it?
Thanks!
G
Sent from my GT-N7100 using xda app-developers app
Proximity sensor might have got damaged due to drop
Sent from my GT-N7100 using xda app-developers app
s10sdeville said:
My cat always tries to bust my stuff to.....nooooo kittty thats a bad kitty
Click to expand...
Click to collapse
I get a phone on the floor and then a tail in my face to wake me up at 530 for food
Sent from my GT-I9300 using Tapatalk 2
Mine dropped from two feet and hairline cracked across the whole screen. I bought the full assembly LCD/digitizer. Did the repair per LE55ONS Youtube video. AOK now. afterwards, I tried to pry apart the digitizer glass. In my Note II it is bonded with transparent gum covering the entire LCD. No way to replace only the digitizer on my version of the Note II (I317)
Mine cost $USD 250
Your crack is right over the sensor, so I would expect the sensor itself is fine.
The digitizer glass is the Achilles heel of the device. The rest of it seems normally robust.
I think the glass is so big that it can crack from a twist as well as a drop.
And the glass is very scratch resistant, but very thin and brittle.
rickyvee said:
Mine dropped from two feet and hairline cracked across the whole screen. I bought the full assembly LCD/digitizer. Did the repair per LE55ONS Youtube video. AOK now. afterwards, I tried to pry apart the digitizer glass. In my Note II it is bonded with transparent gum covering the entire LCD. No way to replace only the digitizer on my version of the Note II (I317)
Mine cost $USD 250
Your crack is right over the sensor, so I would expect the sensor itself is fine.
The digitizer glass is the Achilles heel of the device. The rest of it seems normally robust.
I think the glass is so big that it can crack from a twist as well as a drop.
And the glass is very scratch resistant, but very thin and brittle.
Click to expand...
Click to collapse
Where did u fix urs? Did u call Samsung? Mine is shattered too, well in my case besides the phone i broke my face too got 6 stitches. Long story though lol.... But where did u get it fixed?
R: Crash, smash!!
pradyots said:
Where did u fix urs? Did u call Samsung? Mine is shattered too, well in my case besides the phone i broke my face too got 6 stitches. Long story though lol.... But where did u get it fixed?
Click to expand...
Click to collapse
Sorry to hear that...
I got it from eBay from China for the equivalent of about 40USD...
Here's a link: http://www.ebay.com/itm/New-Screen-...182&pid=100011&prg=1095&rk=1&sd=181060192621&
managed to replace the glass and working well now. Only problem is that in the process of detaching the broken glass I messed up the adhesive around the back and menu buttons so I need to get new one too. The new screen sits raised because of the extra thickness of the messed adhesive so touch responsiveness is not great but will be fixed as soon as the new adhesive arrives.
Also, here's how it looks after the big job..
Sent from my GT-N7100 using xda app-developers app
Well, hey man, kudos to you...
First thing I do when I get a touchscreen device is place a screen protector on it; and I regard that as a pretty major hassle as far as annoying hassles go. Yet you seem to have done a near flawless job with something as crucial as replacing the screen itself; I'm impressed. Hope you get that last little fixed as well, mate.
(On a side note, even with the screen protector I managed to screw up and there's a tiny air bubble just between the home button and the screen itself... So it's invisible when the phone's in use but just annoying enough to notice when the screen is off and the contrast between the black screen and the grey bubble is more obvious).
i really sorry to hear that. hope you can manage your behavior to a better one.
guido.minciotti said:
Hi guys,
Only thing, which is weird, running a system test it shows the proximity sensor stuck to far. I did notice that during calls the screen would not switch off. Before the crash the proximity sensor worked fine.
Sent from my GT-N7100 using xda app-developers app
Click to expand...
Click to collapse
Or simply your proximity connector is loose inside your phone after the cat crash. If you are going to replace the screen yourself, make sure you check all the connectors inside your phone.
From my own opinion, the sensor not damaged but just the crack just across the sensor, just change the glass and our will be fixed, but as what i know, it's not a easy job to change the glass, as it glued together with the display, hope you will manage to change the glass if success, please share us your experience here
Warmest Greeting From Batam - Indonesia
jujuburi said:
. What was the Gorilla doing when it hit the surface anyway?
Swyped from my GT-N7100
Click to expand...
Click to collapse
Gorilla Glass isn't shatter or crack resistant, it's designed to be scratch resistant. It's hardness actually makes it more prone to cracking.

HELP! G532G Ghost Touch Fix or Workaround?

Is there any, like something that disable the touch completely at the ghost touch areas or something?
MukhlisM said:
Is there any, like something that disable the touch completely at the ghost touch areas or something?
Click to expand...
Click to collapse
Nope.
TLDR: crap display glass.
Story
Once got it.
Then I broke the display glass
Replaced with one from another phone of same size.
Now I don't.
Workaround: When ghost touch happens, make phone sleep then unlock. It should go away.
It usually happened on my case because my finger is oily/wet ~ Try clean your hand and screen?
Prove N. said:
Nope.
TLDR: crap display glass.
Story
Once got it.
Then I broke the display glass
Replaced with one from another phone of same size.
Now I don't.
Workaround: When ghost touch happens, make phone sleep then unlock. It should go away.
It usually happened on my case because my finger is oily/wet ~ Try clean your hand and screen?
Click to expand...
Click to collapse
Thank you very much for the response, although....
Clean my hand and screen? Check
Oily fingers? Tissue with me most of the times
Turn the phone sleep then unlock it? It works for a while
Also this display glass is from when i bought the phone, never replaced it, never broke it...
But... if i remove the glass protector, will it help?
MukhlisM said:
Thank you very much for the response, although....
Clean my hand and screen? Check
Oily fingers? Tissue with me most of the times
Turn the phone sleep then unlock it? It works for a while
Also this display glass is from when i bought the phone, never replaced it, never broke it...
But... if i remove the glass protector, will it help?
Click to expand...
Click to collapse
Frankly, idk. I'm not familiar with such things.
Ghost touches only happened to me after I cracked the glass. Then it happened like every 10mins of usage.
(and that one day I dropped my phone and render the touches at the cracks impossible, I have to replace the glass, and somehow *ghost touches disappear 100%)
Also my friend, G532G/DS, does not experience this. He keeps his phone well anyway.
Replace glass and/or keep it uncracked maybe? Sorry cannot help thoroughly.
Prove N. said:
Nope.
TLDR: crap display glass.
Story
Once got it.
Then I broke the display glass
Replaced with one from another phone of same size.
Now I don't.
Workaround: When ghost touch happens, make phone sleep then unlock. It should go away.
It usually happened on my case because my finger is oily/wet ~ Try clean your hand and screen?
Click to expand...
Click to collapse
Prove N. said:
Frankly, idk. I'm not familiar with such things.
Ghost touches only happened to me after I cracked the glass. Then it happened like every 10mins of usage.
(and that one day I dropped my phone and render the touches at the cracks impossible, I have to replace the glass, and somehow *ghost touches disappear 100%)
Also my friend, G532G/DS, does not experience this. He keeps his phone well anyway.
Replace glass and/or keep it uncracked maybe? Sorry cannot help thoroughly.
Click to expand...
Click to collapse
Thank you for your response, replacing the glass protector seems to be my best choice, but gonna have to wait since have plenty of stuff to do, oh and also my brother have the same phone as me and we have the same symptoms though mine was worse, maybe the glass wasn't original after all...
Anyway back to the question at hand, does removing the glass protector solve the ghost touch? I don't mind going without protector for a while if this ghost touch gone for good
MukhlisM said:
Thank you for your response, replacing the glass protector seems to be my best choice, but gonna have to wait since have plenty of stuff to do, oh and also my brother have the same phone as me and we have the same symptoms though mine was worse, maybe the glass wasn't original after all...
Anyway back to the question at hand, does removing the glass protector solve the ghost touch? I don't mind going without protector for a while if this ghost touch gone for good
Click to expand...
Click to collapse
You could try. I haven't done myself and maybe not necessary for me :>
Good luck!
Prove N. said:
You could try. I haven't done myself and maybe not necessary for me :>
Good luck!
Click to expand...
Click to collapse
Removed the protector and still the same s*** still happens, now i'm at loss here @[email protected]

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