[Q] Phone hangs after calls - Desire HD Q&A, Help & Troubleshooting

My phone have been acting strange for awhile now. Sometimes after I end a call the phone seams to lock itself så I can't recive or make calls or sms.
It does'nt happen all the time and it started when my phone was completly stock aslo.
I've tried diffrent roms without any change. Did a factory reset today and did'nt install anything and it still happend.
Got a tip to try another SIM card but it seams my kids have lost it somewhere so I can't do that now.
Also had it sent to service and they changed the motherboard on the phone, so it should'nt be hardware related either.
Any other tips perhaps?

No ideas what this can be?
I have to restart my phone like 15-20 times a day because of this problem

PeterDer said:
My phone have been acting strange for awhile now. Sometimes after I end a call the phone seams to lock itself så I can't recive or make calls or sms.
It does'nt happen all the time and it started when my phone was completly stock aslo.
I've tried diffrent roms without any change. Did a factory reset today and did'nt install anything and it still happend.
Got a tip to try another SIM card but it seams my kids have lost it somewhere so I can't do that now.
Also had it sent to service and they changed the motherboard on the phone, so it should'nt be hardware related either.
Any other tips perhaps?
Click to expand...
Click to collapse
I cannot understand what you mean by "lock itself", is your phone getting frozen? does it disconnect from network? does it just simply stay connected and do nothing when you dial/sms?
I think this info can help people directing you in the right direction...

When I end the call the phone icon stays in the notificationbar for like 15 seconds and after that I can't call or send sms.
Only way to get it working again is to reboot the phone.
I can still check e-mails and use browser when it happens, so it's only calls and sms that's not working.
Tried to format my memorycard today to see if it helps.
For some reason it seams to be working better when I'm at home and use WiFi.
Could it be that when I'm talking on the phone and it tries to sync something it happens? But when WiFi is on it works anyway? But it's a workphone so I don't use it much at home so that could be it too

If you are not using 3g/HSPA data and only using WiFi, it is worth putting your phone into 2g network only and see if that helps the issue.
You can do that in wireless and network setting, mobile network and chose GSM only.

Guess I could try that to. Question is what to do if it work.
Seams pointless to have a smartphone without 3g.
Or is there something more then the motherboard that could be changed perhaps?
Sent from my Desire HD using XDA App

PeterDer said:
Guess I could try that to. Question is what to do if it work.
Seams pointless to have a smartphone without 3g.
Or is there something more then the motherboard that could be changed perhaps?
Sent from my Desire HD using XDA App
Click to expand...
Click to collapse
If switching to 2g works, either it is a Radio problem/Network compatibility problem or hardware. I would suggest contacting HTC again and see they have an option to change something else.

Tried this week with mobile internet turned of and the phone worked like a charm then.
Think it could be the sim card that causes that?
Gonna try contacting htc again and see if there is anything else that could cause it.
Have been trying different radios aswell without luck.
Sent from my Desire HD using XDA App

Related

[Q] Why am I not getting signal at all...anywhere?

I just got a G2. perm rooted it. and everytime upon booting up it has signal for 1 second then literally just disappears and never comes back. can't choose mobile network or anything because it can't search for it. tried doing *#*#infor#*#* and it says GSM ONLY and everytime i try to change it to WCDMA PREFERRED it keeps reverting back as soon as i exit. the only way i've been able to get signal back so far is to connect to wifi and enable wifi calling, then after disconnecting i'm able to get signal and i'm able to check the WCDMA PREFERRED option but awhile ago i was on wifi calling then left my house and it was disconnected but wasn't able to get signal again.
can anyone help me with what i should do because although i might be able to get it back through wifi calling, this will be very problematic whenever i'm not near my normal wifi locations...
thanks for the help
Eh... I would try reinstalling a stock rooted rom.
Sent from my T-Mobile G2 running Cyanogenmod.
... also try a diff SIM.
EDIT..... Which method did you use to root?
ddotpatel said:
... also try a diff SIM.
EDIT..... Which method did you use to root?
Click to expand...
Click to collapse
I used the thread "temp to permanent root, using rage instead of visionary"
Sent from my T-Mobile G2 using XDA App
Is it factory unlocked? Have you used an unlock code? Have you tried the full radio s off, super Cid thing?
Sent from my HTC Vision using XDA App
I wonder if your SIM card is faulty, needs cleaning, or is just a bit loose in the socket.
steviewevie said:
I wonder if your SIM card is faulty, needs cleaning, or is just a bit loose in the socket.
Click to expand...
Click to collapse
This is what it sounds most like to me. Also try to install another rom since you have it rooted now and see if that fixes the issue. Make sure you do a Nandroid backup first though!
ddotpatel said:
Is it factory unlocked? Have you used an unlock code? Have you tried the full radio s off, super Cid thing?
Sent from my HTC Vision using XDA App
Click to expand...
Click to collapse
I never put an unlock code and I'm still on tmobile. I called them and so far I haven't had trouble with signal as much but my number doesn't show up under status in about phone settings...it just says unknown. Its only on this phone though, my n1 shows my number with this sim.
Sent from my HTC Vision using XDA App
Just so we're clear.. Did this phone/sim combo work OK before your rooted the phone?
dadewy said:
Just so we're clear.. Did this phone/sim combo work OK before your rooted the phone?
Click to expand...
Click to collapse
No it wasn't. For the past couple of days since calling tmobile, its been significantly better but today I did randomly have that same problem of no connection, but mostly right now my problem is my g2 not being able to read my phone number in "status" under "about phone" settings but it does on my n1. When I called tmobile they tried sending my number ota 3 times with no luck...
Sent from my HTC Vision using XDA App
During the first 30 days you can go to a TMO store and get a new phone, pretty much "no questions asked". I'd go ahead and do that if I was you. Oh, go to a corporate store though, not a mall kiosk.
While you're there, get a new SIM, too. All free of charge.
If you still have the same problem after that, I'd try an exorcist
Is this problem solved now ? I got the same problem but have no chance to return it back.
If there is the way to solve it, could you please inform and share
Thx
hersam said:
Is this problem solved now ? I got the same problem but have no chance to return it back.
If there is the way to solve it, could you please inform and share
Thx
Click to expand...
Click to collapse
My signal problems seemed to be resolved, at least for the past week. It was resolved by calling tmobile customer support and they did some tests. However, my phone not recognizing my phone number under settings> about phone> status, is still a problem. Even tried getting a new sim and still didn't solve the problem. Did numerous OTAs with tmobile that didn't work. My number still shows up on caller id and stuff its just that menu thing. Sounds insignificant but some apps use that to determine your phone number. Also, when putting my sim back into my nexus one, it does show my number...
Sent from my HTC Vision using XDA App
Nevermind, my other problem was just resolved after reading a post in the cm6.1.1 thread. Settings-call settings-additional settings-my phone number.
Sent from my HTC Vision using XDA App

Network Connection Issue - No 3g/4g

OK, I have been dealing with this since I bought my GSII and cannot find any information about it.
Firstly I want to say that I am completely stock and unrooted.
My phone does not like to keep a stable data connection. About 50% of the time, when I try to do anything that requires a data connection (facebook, browser, gmail, etc.) the 2 arrows under the 2g/3g/4g icon will stick being grey and my phone just sits there "loading". I tried a factory reset, didn't install any apps, and also got a new sim card and the issue remains. It happens everywhere so it is not just a bad network connection.
I decided to post the question here because yesterday I was playing with my brother's GSII, and his did the same thing.. So it made me think that maybe it wasn't just me. Has anyone else experienced this? Or does anyone know what might be the cause?
Edit: I set my phone to use 2g only, and the problem vanished.. So it doesn't like to connect to 3g/4g.
Sent from my SGH-T989 using xda premium
Try going to your mobile network connection settings, choose access point names, hit your menu button and click "restore defaults".. It may fix it, I had data issues and it did the job. Hope it works for you!
Sent from my SGH-T989 using Tapatalk
Do what the gut above me said. Also call Tmobile and tell them, they will refresh your data connection on their end. That will clear up three problems your having.
But if it's also happening to your brothers phone, it's a network error. Call Tmobile.
Sent from my SGH-T989 using XDA App
munzik said:
Do what the gut above me said. Also call Tmobile and tell them, they will refresh your data connection on their end. That will clear up three problems your having.
But if it's also happening to your brothers phone, it's a network error. Call Tmobile.
Sent from my SGH-T989 using XDA App
Click to expand...
Click to collapse
I restored the apn settings and had Tmobile refresh my data connection, and it still happens. I noticed today that it's not just data, I'm also unable to call or text when it happens.. Tmobile just said everything tested normal so there is nothing they can do.. And I really don't think it's the phone so I don't want to exchange for a refurbished unless I have to.
Sent from my SGH-T989 using xda premiu
Its happened to me before. For about a week, the data connection just dropped. It would come back for a bit and later vanish. I called t-mobile and they guided me through routine steps (i.e. taking the battery out, rebooting, resetting) but nothing seemed to work. They really couldn't figure it out and later told me to replace the SIM. I can't remember if they shipped me one or had to go to the store but either way that relieved the problem. This was on an HTC HD2.
That might not be the case with you though. At one point in time all the phones under my name lost data connectivity just as you explain. This really had no solution but to wait it out.
Towle said:
I restored the apn settings and had Tmobile refresh my data connection, and it still happens. I noticed today that it's not just data, I'm also unable to call or text when it happens.. Tmobile just said everything tested normal so there is nothing they can do.. And I really don't think it's the phone so I don't want to exchange for a refurbished unless I have to.
Sent from my SGH-T989 using xda premiu
Click to expand...
Click to collapse
Are you paying for teathering?
sgip2000 said:
Are you paying for teathering?
Click to expand...
Click to collapse
No I don't use tethering, my download speeds are too slow where I live.
Sent from my SGH-T989 using xda premium
you mentioned your brother's is doing the same thing, its probably not the phone, but rather the cell tower your connected to is fuggin up. Try going 5 miles from where you currently are and see if its still happening.
Network error
Sent from my SGH-T989 using XDA App
Just in case it's not a cell tower or network problem . . . My SGS2, purchased in October, had the same symptoms as the OP. After trying everything the OP did, and more, I came to the conclusion that the firmware on the phone was corrupt. I used Odin to flash the factory stock ROM & Kernel images (2.3.5 at the time). There was a definite improvement in the faltering/hesitant/fail connectivity problem at that point, but it was still very subpar. So I then also flashed, again using Odin, the baseband ("modem") image - I did it twice for good measure. The problem was finally immediately solved at that point and I had very prompt loading of webpages, etc. Still working fine months later (and even better with a custom ROM). See the thread entitled "[Q]Is there a "true" factory restore for T-Mobile Galaxy S II?" for help about the seemingly same symptoms/problem you (and your brother) are experiencing. If your underlying problem is in fact the same as mine (and the poster of the thread I cited) then it's apparently either a bad factory flash or a post-factory corruption occurrence that is causing your problem . . . the coincidence of your brother also having the same problem aside. Good luck!
Sent from my SGH-T989 (now on GingerSnap v1.21) using XDA App

Ive lost completely my mobile signal

Hey guys, this afternoon my phone turned off itself becouse of the lack of battery life and then it completely lost its capacity to connect to the network ( in order to make calls ).
Its kinda rare becouse when I press and hold the power button to get access to the power menu it says "airplane on" when its off really, even after disable it keeping saying the same.
Ive already restored it, wipe everything in the device but Ive got still the issue going on.
Any ideas? Please I really need help
Thanks
tyraelasd said:
Hey guys, this afternoon my phone turned off itself becouse of the lack of battery life and then it completely lost its capacity to connect to the network ( in order to make calls ).
Its kinda rare becouse when I press and hold the power button to get access to the power menu it says "airplane on" when its off really, even after disable it keeping saying the same.
Ive already restored it, wipe everything in the device but Ive got still the issue going on.
Any ideas? Please I really need help
Thanks
Click to expand...
Click to collapse
It might be a problem with your carrier. So, I suggest maybe trying to go into places where there is really strong signal and try there. Maybe reboot a couple times. If the problem still persists, then contact your carrier and ask if they have anything to do with it. Because, I almost guarantee that's the problem.
EpiclyEpic said:
It might be a problem with your carrier. So, I suggest maybe trying to go into places where there is really strong signal and try there. Maybe reboot a couple times. If the problem still persists, then contact your carrier and ask if they have anything to do with it. Because, I almost guarantee that's the problem.
Click to expand...
Click to collapse
I've already tried it without success, and even called my carrier and they turned to me the network was fine.
I reckon is a problem with the fact that airplane mode is turning on and off automatically
I'm so annoyed with this don't know what to do really
Sent from my Galaxy Nexus using Tapatalk 2
can you try your sim in another phone? or another sim in your phone
I have already tried both options, neither of them worked.
So the problem is with my phone but I'm really in trouble since I haven't got the guaranty of this phone because I traded it for my old device.
Sent from my Galaxy Nexus using Tapatalk 2
Did you try a different kernel and / or radio?
What does your phone status show in settings? Baseband, Network, IMEI, etc?
Sent from my Amazon Kindle Fire using xda app-developers app
Vangelis13 said:
Did you try a different kernel and / or radio?
Click to expand...
Click to collapse
Yes I did both without any success.
stwandell said:
What does your phone status show in settings? Baseband, Network, IMEI, etc?
Sent from my Amazon Kindle Fire using xda app-developers app
Click to expand...
Click to collapse
Baseband : Unknown
Network : Unknown
Service State : Radio off
IMEI: Unknown
Mobile network state: Disconnected
Service state: It changes from #Radio off# to #Out of service# all the time.
tyraelasd said:
Hey guys, this afternoon my phone turned off itself becouse of the lack of battery life and then it completely lost its capacity to connect to the network ( in order to make calls ).
Its kinda rare becouse when I press and hold the power button to get access to the power menu it says "airplane on" when its off really, even after disable it keeping saying the same.
Ive already restored it, wipe everything in the device but Ive got still the issue going on.
Any ideas? Please I really need help
Thanks
Click to expand...
Click to collapse
Flash stock rom, delete superuser or supersu, and take it to your carrier to complain. If the problem persist on stock then it's really nothing you can fix. You should be able to get a new device.
Sent from my Galaxy Nexus using Tapatalk 2
Fire n mage said:
Flash stock rom, delete superuser or supersu, and take it to your carrier to complain. If the problem persist on stock then it's really nothing you can fix. You should be able to get a new device.
Sent from my Galaxy Nexus using Tapatalk 2
Click to expand...
Click to collapse
The problem is that I havent got the guaranty since I trade this phone for another old one that I had. Hope there is way to repair it even if it cost money
Surprising this is... I just cane across this exact problem today. I just removed my SIM Card, put it back in, then rebooted. After a little while I got my signal back.
Sent from my Galaxy Nexus using xda premium
This happened to me last night. Took my phone off wifi realized I had no connection to my mobile network. Pretty frustrating, but flashed a couple different kernels and seemed to fix the issue.
Sent from my Galaxy Nexus
Lucky you guys I havent found the solution to my problem yet :/

3G/Data connection hung up

I always have to reboot or turn to airplane mode to get it responsive again.
Its annoying cuz first, yay I can browse happily and fast, but after a few page, the data icon will stuck(arrow up and down wont change, stayed on white colors), which made every connection error.
Rooted/Unlocked/Custom rom/Custom kernel. Tried every baseband available but same trouble.
Is it related to faulty sim card? or is it my network is the problem? tried other carrier and worked fine though.
and fyi, AOSP gave less problems except connection drops sometimes(which is related to AOSP thing I guess) but data hang is not frequent. On Sense, every single time!
+1
Happens to me as well from time to time.
Anyone knows what is the cause?
Sent from my HTC One X using xda app-developers app
I called my telco and ask them to check the connection with my number. they said its unstable and improperly connected. so they rebooted the (I dont know what they called) and etc. Rebooted my phone, turn on data, and damn it worked! Speedtest gave me average of 7-8 mbps for download. i rarely get that. now no more hung up. now i'm in love with my hox back. never thought thats the problem since other phones are working well previously.
LuffyPSP said:
I called my telco and ask them to check the connection with my number. they said its unstable and improperly connected. so they rebooted the (I dont know what they called) and etc.
Click to expand...
Click to collapse
They reboot all services connected with your numbet
Sent from HOX with ARHD 14.2
*elmo* said:
They reboot all services connected with your numbet
Sent from HOX with ARHD 14.2
Click to expand...
Click to collapse
i see. cool. thanks mate!
Thanks for the update. I will call my provider and see if my issue is similar to yours. An update will be posted when ill get the results.
Sent from my HTC One X using xda app-developers app

[Q] Wifi problems

I bought a used Xperia M for my mother.
Everything works great (i update to latest stock sofware) except wifi.
it says I'm connected but wifi keeps droping. When using chrome, it just hangs there and no page loads. And I tried using Fongo (Voip app), I can place a call, but after 10-20 seconds, I can't hear anything, and the other side either.
The wifi icon is always there, but clearly the phone drops the signal.
other phones/computer in the house have no problem on my wifi network.
Any ideas?
fullpampers said:
I bought a used Xperia M for my mother.
Everything works great (i update to latest stock sofware) except wifi.
it says I'm connected but wifi keeps droping. When using chrome, it just hangs there and no page loads. And I tried using Fongo (Voip app), I can place a call, but after 10-20 seconds, I can't hear anything, and the other side either.
The wifi icon is always there, but clearly the phone drops the signal.
other phones/computer in the house have no problem on my wifi network.
Any ideas?
Click to expand...
Click to collapse
May be, you've been fooled. Oops, sorry!
Try reflashing stock firmware, full wipe will be great!
fullpampers said:
I bought a used Xperia M for my mother.
Everything works great (i update to latest stock sofware) except wifi.
it says I'm connected but wifi keeps droping. When using chrome, it just hangs there and no page loads. And I tried using Fongo (Voip app), I can place a call, but after 10-20 seconds, I can't hear anything, and the other side either.
The wifi icon is always there, but clearly the phone drops the signal.
other phones/computer in the house have no problem on my wifi network.
Any ideas?
Click to expand...
Click to collapse
yaa try to reflashing, using sony pc companion for safety use
StraightEdgeKid said:
May be, you've been fooled. Oops, sorry!
Try reflashing stock firmware, full wipe will be great!
Click to expand...
Click to collapse
It's possible, but I doubt it. The lady that sold it to me didn't strike me as the scamming type. If something is wrong with the phone, she probably didn't know it. And either way, fooled or not, I'm stuck with the phone now...
My mother doesn't use the wifi on the phone, but if she wants to switch to using voip, it would be nice to have the option.
And the first thing I did when I got home was a full wipe with a flash/upgrade of stock firmware using Sony program.
I'll try doing another one just in case.
I read on other forums that people were having these problems, but no one had a fix for it..
Thanks!
fullpampers said:
It's possible, but I doubt it. The lady that sold it to me didn't strike me as the scamming type. If something is wrong with the phone, she probably didn't know it. And either way, fooled or not, I'm stuck with the phone now...
My mother doesn't use the wifi on the phone, but if she wants to switch to using voip, it would be nice to have the option.
And the first thing I did when I got home was a full wipe with a flash/upgrade of stock firmware using Sony program.
I'll try doing another one just in case.
I read on other forums that people were having these problems, but no one had a fix for it..
Thanks!
Click to expand...
Click to collapse
but are you sure, you have try to repair with pc companion and it's still broken?
Yeah i just did it. I did a repair with complete wipe. It does connect to my wifi but it works only for a couple of minutes. Like i said my mother just uses the phone for calling and texting so it's not that big a deal. But I would have wanted to give her a 100% working phone...
I check around and on the sony forums some people are having the same problem, but no clear fixes.
fullpampers said:
Yeah i just did it. I did a repair with complete wipe. It does connect to my wifi but it works only for a couple of minutes. Like i said my mother just uses the phone for calling and texting so it's not that big a deal. But I would have wanted to give her a 100% working phone...
Click to expand...
Click to collapse
if that still happen, maybe that's is hardware issue, take to service center for safety
fullpampers said:
I check around and on the sony forums some people are having the same problem, but no clear fixes.
Click to expand...
Click to collapse
Brother, have you checked what WiFi band frequency is selected, I had same prob when I had 5ghz selected and my office Wi-Fi was on 2.5ghz, I selected auto then.
StraightEdgeKid said:
Brother, have you checked what WiFi band frequency is selected, I had same prob when I had 5ghz selected and my office Wi-Fi was on 2.5ghz, I selected auto then.
Click to expand...
Click to collapse
The wifi band is set to auto, i tried both separately too. Keep wifi awake is set to always. And i tried a combination of all the other settings. The phone is set up just like my phone and my g-f's phone. The reception is excellent on the xperia, it just sort of freezes...
Anyway my mother came to pick up the phone this morning and she didn't mind the wifi not working. If she ever chooses to switch to voip, I'll either try to fix it or change the phone.
I'll try to look around in the mean time if I come across a fix. If I do i'll try it when she comes to visit.
Thanks!

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