Due to an issue where my phone will randomly turn off on its own and not being able to turn it back on for an extended period of time or being able to charge it (I think it was it too humid an area for too long), I want to take my phone back to Sprint but am rooted. So, I ran the s-on tool and have been trying to get completely back to stock but haven't been able to completely because I can still see super user in the app drawer. What is the best way around this? I tried flashing 3 or 4 different PC36IMG from bootloader but continually got an error saying something about my version being older? I was finally able to flashed a rooted stock image but still see superuser and can't get rid of it! As a last resort, I decided I would just go to system updates and let it upgrade me to gingerbread. However, when I click on system updates/software update, it searches for awhile and then says there are no updates available!!! What am I missing and what is the best way to just plain start from non-rooted scratch????
I can still see super user in the app drawer.
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Click to collapse
If you have s-on, then you are unrooted. There is no need to flash a stock rom if you are already on one. The SU app can just be uninstalled.
I tried flashing 3 or 4 different PC36IMG from bootloader but continually got an error saying something about my version being older?
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Click to collapse
That means you are trying to install a rom that is older than the one you have now. You probably need the latest version.
Again. SPRINT SERVICES ROOTED PHONES! Please use the search feature.
From what I have tried and read, you can't uninstall superuser. As an aside, I decided to accept the ota advice figured it was the quickest and easiest way to be sure I wasn't rooted. I don't mind being temporarily unable to reroot cause I'm sure a new method is close. Here's the weird thing though, I did the ota update to 4.24 and installed it, but still have Superuser in the app drawer! Wtf? I even did a factory reset but it still is there! How the hell do I get rid of that program!?
Sent from my PC36100 using XDA App
legasus233 said:
From what I have tried and read, you can't uninstall superuser. As an aside, I decided to accept the ota advice figured it was the quickest and easiest way to be sure I wasn't rooted. I don't mind being temporarily unable to reroot cause I'm sure a new method is close. Here's the weird thing though, I did the ota update to 4.24 and installed it, but still have Superuser in the app drawer! Wtf? I even did a factory reset but it still is there! How the hell do I get rid of that program!?
Sent from my PC36100 using XDA App
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Click to collapse
Why do you need to unroot your phone?
Lokifish Marz said:
Why do you need to unroot your phone?
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Click to collapse
I believe he is already unrooted so this question doesn't matter lol. Some people don't read when invaluable advice such as yours is provided and they are left freaking out about the SU app.
Yes, I am unrooted because my local Sprint store checks for root. What makes you so sure it doesn't matter to sprint? So, can either of you answer my original questions?
Sent from my PC36100 using XDA App
Super User gets placed in the system/app folder so as far as the phone is concerned it's a part of the core OS and cannot be removed without root. It honestly should not be a concern. You just have Super User preinstalled for when we get root for 2.3 OTA.
legasus233 said:
Yes, I am unrooted because my local Sprint store checks for root. What makes you so sure it doesn't matter to sprint? So, can either of you answer my original questions?
Sent from my PC36100 using XDA App
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Click to collapse
It doesn't matter to Sprint because Sprint says so.
Just had my EVO serviced and I'm on Synergy ROM and got the phone back without any problems but a friend of mine took his in and got it back returned to stock unrooted so I guess depends where you go.
I read the PDF but don't see how that means sprint doesn't care. All I read is what sounded like sprint cs employees talking about policy. How is that official? Or am I missing something?
Sent from my PC36100 using XDA App
hellraiser2011 said:
Just had my EVO serviced and I'm on Synergy ROM and got the phone back without any problems but a friend of mine took his in and got it back returned to stock unrooted so I guess depends where you go.
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What was your phone in for, hardware or software? It's supposed to be that hardware issues (charge port, screen, buttons,, etc..) do not require that the phone bo returned to stock. On a phone with software issues we are supposed to return the phone to stock, run updates then troubleshoot. I know it blows getting that finely tuned custom ROM/Kernel wiped but the devil you know is better than the devil you don't.
Now I personally will not flash a customers phone back to stock unless there is no other option but will generally start with a wipe to clear any crap out of the phone. Then again, when I was working with teamwin and orrebmas I was rooting/unrooting and flashing all the major ROMs as many as 10-15 times a day so I'm a bit more familiar with custom ROMs than most techs.
legasus233 said:
I read the PDF but don't see how that means sprint doesn't care. All I read is what sounded like sprint cs employees talking about policy. How is that official? Or am I missing something?
Sent from my PC36100 using XDA App
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Click to collapse
As a tech I can verify that for one, only Sprint employees have access to that forum and the service subforum from which that came is for ASC techs. Second, almost the entire thread was techs complaining about why should they service rooted phones for free. These are the same people that claim there is no way to be sure if a phone is rooted.
OK, now I see, I didn't realize you were a Sprint tech. Anyway, you know my situation, what would you recommend? What could be causing my random shutoffs related issues? Also, I've only had the phone since March. Is my issue covered by warranty? I don't have insurance
Sent from my PC36100 using XDA App
Thermal shutoff bug: If the phone gets to hot it will shut off and not turn on til it's cooled down. The sensor can get out of calibration and require lower and lower temps before it will boot. The worst case I have personally observed was a phone that needed to be below freezing before it would boot. This bug will also cause the charging circuit to not charge (it thinks it's too hot).
In a room that's no more than 75deg Fahrenheit turn on all the radios and run neocore interactive mode. Let it run for atleast an hour. If the phone shuts off immediately check to see if the kickstand is hot. Now I don't mean warm but hot. If the kickstand is not hot then your phone's temp sensor is out of calibration and requires that the phone be replaced. This is a known issue or "Device KIS". If the phone is within it's one year warranty there is no charge for the replacement. If the phone is out of warranty it is up to the discretion of the tech and/or manager to assist you in getting it replaced via Authorized Exchange or "AE".
I ran through the program as you suggested and the kickstand wasn't hot and didn't power cycle at all. Then what?
Sent from my PC36100 using XDA App
Go HERE this is my live support chat so I can walk you through a couple things. I'll wait for you for the next 30mins or so.
Sprint said they wouldn't work on my phone because it was rooted
Sent from my dope fly fresh EVO
I have three Sprint stores in my area. Two of them are managed technically inept managers, one of them is managed by a techno-god, I don't know what he's doing managing a Sprint shack but so be it. I talked to him about rooted Evos and he said that the other two stores don't check for it because they don't know anything about the concept of rooting. But HE DOES because it's hard to guarantee a repair on a rooted phone. According to him, it's up to the store's management and also up to Sprint. They don't necessarily check for "root" but if servicing a phone requires a software update, they're going to use a stock RUU and voila! That was my experience.
Related
Hey everyone.
So I have finally decided that the dust being under my evo's screen has gotten annoying enough to where i want to get it cleaned. Problem is that i'm rooted. My question here today is that will flashing a barebones stock rooted sense rom and removing the superuser app be enough to get by the sprint repair techs? I really don't want to have to unroot and then turn s-on.
Link to barebones rom
http://forum.xda-developers.com/showthread.php?t=874251&highlight=stock+rooted
Any input?
Nobody can really say if it's enough or not. It's a gamble. I used a ruu for mine and put everything back to stock. I also removed my sd card because I had read about someone taking their phone in and the tech saw on the card there was root related stuff on there. The guy must have did something or the tech was an ass because he said they refused to fix it and flagged his account that it's a rooted phone.
If you can run the autoroot method, then it's not difficult to do. The script does all the dirty work for you.
If you were too lazy to put everything back to stock and they found out, you would be kicking yourself in the ass for not being more thorough. I'm not trying to be a **** or insult you. I'm saying better being safe than sorry.
If the tech discovers tampering, and they are a ****, then it's all over for your hopes to get it fixed man. Good luck
Here is where I got the one I used before taking it in. I got version 3.70 at the bottom.
http://www.shipped-roms.com/index.php?category=android&model=Supersonic
Agreed
I agree with the hammer. It isn't that hard to unroot your phone at all, it should only take 15 minutes or so. I have heard of some Sprint tech's being cool, and working on a phone regardless of whether it was rooted or not. I have also read of people being given a hard time, and even having their account red flagged. There is no way of knowing if you will get a cool tech, that won't care, or a guy that takes his job too seriously and plays by allt he rules. Due to it being such an unpredictable outcome, I would recommend just unrooting before going in. If you rooted with unrevoked, flash their S-on tool in recovery, then RUU back to stock, or run a PC36IMG of a stock rom through the bootloader. If you never ran unrevoked or unrevoked forever, I don't think you need to flash the S-on tool, just running the RUU should turn your S-on. Once it's all fixed up, use one of the many root methods available, and it'll be like a clean start!
I appreciate both responses and am just gonna run with the unreveoked s on since that's how I rooted. My nands should still be good though correct?
jxr94 said:
I appreciate both responses and am just gonna run with the unreveoked s on since that's how I rooted. My nands should still be good though correct?
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Click to collapse
As long as you end up with the same phone (which you surely will). You just don't really want to interchange nandroid backups between different phones, as you run the risk of over writing your RSA keys. If you do, you need to remove the wimax.img from the nandroid backup before running it. And one more thing. Not to be paranoid, but I've seen someone get screwed from it...you should remove anything from your sd card that is related to rooting, flashing, etc. I've seen a guy report of getting his account redflagged and service was refused, because the tech found ROMS, kernels, mods, and other stuff on the sd card. That was supposedly enough evidence of rooting to red flag the account. Surely that is unlikely, but you never know. So it may not hurt to copy your sd card to your computer, then format the card before bringing it in. Or just taking the sd card out all together before you bring it in. Take it for what its worth, and good luck on getting your screen fixed!
I gave the advice that probably 99.9% will get you to where you need to be to safely get it fixed or replaced. It is up to you if you do or do not want to take a chance with a modded phone.
Hello,
I used to be a Service an Repair Area Manager. In the MI area.
I personaly did not care if the phone was rooted or not, being the screen is just dirty I personaly would have never even looked at software.
If Your really worried about your sprint tech's looking into things its also not hard to just take the digitiser off and clean it yourself, let me know if you want to know how to get it done.
jxr94 said:
Hey everyone.
So I have finally decided that the dust being under my evo's screen has gotten annoying enough to where i want to get it cleaned. Problem is that i'm rooted. My question here today is that will flashing a barebones stock rooted sense rom and removing the superuser app be enough to get by the sprint repair techs? I really don't want to have to unroot and then turn s-on.
Link to barebones rom
http://forum.xda-developers.com/showthread.php?t=874251&highlight=stock+rooted
Any input?
Click to expand...
Click to collapse
Isn't this the millionth thread about should I take a rooted phone in?
Sent from my rooted HTC EVO using the xda app!
Non-software related issues do not warrant checking software. If you bring a rooted device into my store for hardware issues, I probably won't even check it. And if I do notice, it's not a problem since hardware != software.
Now if you come into my store complaining that your device is freezing, camera isn't working, etc and you're a jerk when I say it could be the root or ROM, then I'll flag your account.
All in all, if you're having software problems on a root device, don't take it to Sprint. Hardware is still a go.
Sunsparc said:
Non-software related issues do not warrant checking software. If you bring a rooted device into my store for hardware issues, I probably won't even check it. And if I do notice, it's not a problem since hardware != software.
Now if you come into my store complaining that your device is freezing, camera isn't working, etc and you're a jerk when I say it could be the root or ROM, then I'll flag your account.
All in all, if you're having software problems on a root device, don't take it to Sprint. Hardware is still a go.
Click to expand...
Click to collapse
That is the same thing i would do, The worst thing is to have someone come in beeing a "Jerk" then yes I would flag the account. Never payes to be a "Jerk"
sand1303 said:
Isn't this the millionth thread about should I take a rooted phone in?
Sent from my rooted HTC EVO using the xda app!
Click to expand...
Click to collapse
Do I win a prize?
Hahaha! Not this time. But nice try. Hopefully u understand that it is a gamble and there is no real answer. It just depends on the tech and the actual store. My lcd was replaced and I was worried because I couldn't unroot mine without a display. Turned out they fixed it no questions asked. I got lucky. Some people don't. It is either rooted or not no matter how far u customize. And they either care or don't.
Sent from my rooted HTC EVO using the xda app!
I went by the print store today to ask about getting my screen replaced. the guy I talked with said that for a hardware fix it wouldn't matter if I were rooted.
But they couldn't put my phone on any kind of blacklist or anything could they? I'd rather not waste the time unrooting if I don't have to.
Thanks
Sent from my EVO using XDA App
Sprint will work on rooted phones for hardware issues. It's internal policy for them now as of recently. I confirmed this with my local Sprint repair store.
They may work on them, but they may also take note of the fact that you're rooted in case you have software problems. Takes 10 min, just make a backup before you do, so when you root again, easy to get back to where you were.
Do not unroot your phone to take to sprint. Ive had 2 screen rep;acements and many other replacements rooted. And that was before the alleged new policy regarding root. Used to be, they would say (after fixing), 'yeah, as long as you atleast try to make it look stock, thats all good'.
But apparently/allegedly now, even obvious root is ok. I'd still flash a stock theme
Why are there so many threads about this? people no searchy?
thanks for the info.
scottspa74 said:
Why are there so many threads about this? people no searchy?
Click to expand...
Click to collapse
sorry about that search on the xda app is almost unbearable...
I would unroot it. Better safe than sorry.
send from MikFroYo v4.61
I took my Evo's for screen repairs, speaker phone repair and battery issues many times, all while having MIUI flashed. No one ever said anything to me.
Sprint people didn't even know what it was. I just said "oh I downloaded a new theme."
I thought rooting was not illegal anymore. Maybe it depends on the technician you speak with. Some are cool, some are not. I say unroot just to be safe. Thank god for easy rooting practices...
screen fix and root
I think it all depends on what store you are taking it into, i took my rooted phone in and had the screen replaced no issues,
I have an EVO with a cracked screen that's running one of the CM7 nightlies. I need to take it in for service, but I was wondering if I should flash back to some stock ROM first. If I do, what should I download that will allow me to re-root the phone? If I understand things correctly here, the current Sprint image has not been rooted yet, so I want to make sure that I don't wind up locking myself out of my phone.
Flash the ruu for 2.2 and make sure when you take it in you make sure to tell the tech not to update your phone cause they will do it out of habit.
Sent from my PC36100 using XDA App
arekcl said:
Flash the ruu for 2.2 and make sure when you take it in you make sure to tell the tech not to update your phone cause they will do it out of habit.
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
Any idea where I might find the specific RUU that I will be able to root my way out of?
last time I took my Evo for service I was running Mik3D... they replace the kickstand without any questions.. also tech guy was looking at different setting in my phone and didn't said a word to me..
Anku13 said:
last time I took my Evo for service I was running Mik3D... they replace the kickstand without any questions.. also tech guy was looking at different setting in my phone and didn't said a word to me..
Click to expand...
Click to collapse
I get the impression that they mostly don't care. I originally took it in last month and the guy first asked if it was rooted (the lock screen was different), to which I replied yes, and he said something along the lines of "cool I rooted mine too". He then asked if I had insurance, and when I said no, he told me to sign up for insurance and come back in a month. Yet another reason I'm happy with Sprint
Eh, it is a hardware issue, cracked screen. You should be able to leave it as is. If you want, put a PC36IMG.zip of stock Froyo on your SD card in case they are ridiculous and insist on unrooting. Never S-On, they rarely ever check for it
Sent from my PC36100 using XDA Premium App
luma said:
I have an EVO with a cracked screen that's running one of the CM7 nightlies. I need to take it in for service, but I was wondering if I should flash back to some stock ROM first. If I do, what should I download that will allow me to re-root the phone? If I understand things correctly here, the current Sprint image has not been rooted yet, so I want to make sure that I don't wind up locking myself out of my phone.
Click to expand...
Click to collapse
Sprint service and repair policy FACTS
Please search next time.
Food for thought. As a part of the "T-Mobile My Account" app is a device health (beta) page that will scan the phone for various settings. If you tap on either the "Battery state" or "Device performance" and look for a box that says "Show all test" being rooted is among the list. When I read over the various warranties and agreements, I was looking specifically for anything about root, rooting, rooted, "" access. The best I found only mentions that issues caused by 3rd party software are not covered.
Seeing this makes me wonder if T-Mobile as part of its "un-carrier" move may be opening up to the idea.
Sent from my LG-D851 using XDA Premium 4 mobile app
I work for tmo, so far, no change in our stance on processing warranties for rooted devices
Sent from my G3
beats4x said:
I work for tmo, so far, no change in our stance on processing warranties for rooted devices
Sent from my G3
Click to expand...
Click to collapse
This is why I don't understand people's hate towards Samsung's Knox when they trip it due to rooting and custom TOM's.
-Sent from my TMO LG G3 using Tapatalk
Cause on an HTC or nexus device you can completely go back to stock and have no evidence of rooting. With Knox, you're screwed. There's no resetting it. I don't know how LG works, this is my first LG device
Sent from my G3
beats4x said:
I work for tmo, so far, no change in our stance on processing warranties for rooted devices
Sent from my G3
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Click to collapse
Just out of curiosity, what is T-Mobile's stance? I'm very new to TMo. So new, I switched/ordered my phone on Tuesday and due to a "Systems Issue" I don't even believe my phone has been shipped yet.
CrucialBT said:
Just out of curiosity, what is T-Mobile's stance? I'm very new to TMo. So new, I switched/ordered my phone on Tuesday and due to a "Systems Issue" I don't even believe my phone has been shipped yet.
Click to expand...
Click to collapse
Honestly, if you return to stock (completely) and then go in for warranty, you should be okay. The official stance is no, but I know that 99 times out of 100 you're not gonna have an issue. Unless it's blatantly obvious that you caused your issue by messing with your phone. If you ever need anything when dealing with Tmobile feel free to pm me on here. That goes for anyone who reads this.
Sent from my G3
Returned my g2 yesterday, wiped it but left it stock rooted with twrp recovery. She didn't say anything about it.
bfranklin1986 said:
Returned my g2 yesterday, wiped it but left it stock rooted with twrp recovery. She didn't say anything about it.
Click to expand...
Click to collapse
Yup, and things like this happen where reps are completely oblivious. It's not uncommon.
I only said what I did because I know quite a few managers from the bay area to Sacramento, and a good portion of them are into rooting phones and train their staff (not cause they want to screw you over, just to make sure that they retain their job) to look for it.
So yeah, you'll probably be fine if you don't unroot your phone, but an extra 10 minutes of work won't hurt you.
Sent from my G3
I usually get my best results by going into the store and being a real jerk, swear at the counter people, call them names then tell them you rooted the phone and now there are some issues....
JK,,, dont do that.
If you are nice and act dumb they will help you.
Hmm, I don't even HAVE a store around here, I'd be dealing with whoever is at the other end of the shipping tag.
beats4x said:
Honestly, if you return to stock (completely) and then go in for warranty, you should be okay. The official stance is no, but I know that 99 times out of 100 you're not gonna have an issue. Unless it's blatantly obvious that you caused your issue by messing with your phone. If you ever need anything when dealing with Tmobile feel free to pm me on here. That goes for anyone who reads this.
Sent from my G3
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Click to collapse
thats very nice of you to offer that:good:
I agree with your comments; I have rooted every phone I have had over the years with ATT/Sprint/TMO, and NEVER "restored to stock" ANY of the phones I turned in for upgrade/repair/etc, and never once had an issue with ANY carrier.
If you act like a jerk, and hassle the store personnel, you will always have a problem; if you are polite, professional, and dont try to blame someone else for your problem, 99% of the time, you wont have a problem turning in a rooted phone.
Treat people like YOU want to be treated, and you will always be taken care of; at least that's always been my experience..
I have always just unrooted before I went in. Some times I have watched them check the phone and worried if they would try to update it. That was the case with both my HTC Evo 4g and Samsung Galaxy S3 with Sprint. I was trying to avoid the hboot 1.5 and KNOX updates. Only issue I had was when my mms stopped working. Even unrooted the stock messenger wouldn't send them. I was asked if it was rooted and was hoping the unroot file worked. Ever time the phones have finished as I was parking in the lot so I never really had a chance to make sure it was all back to stock.
When I picked up the G3 and changed to T-Mobile I asked and was told unroot it. If no one knows it was rooted then you're good.
Sent from my LG-D851 using XDA Premium 4 mobile app
yeah, its so easy to unroot a phone, and if they do a quick check to see if its rooted, and they dont see that it is, they never go any further..
wase4711 said:
yeah, its so easy to unroot a phone, and if they do a quick check to see if its rooted, and they dont see that it is, they never go any further..
Click to expand...
Click to collapse
I have had to over the years exchange a few phones with t-mobile, been with them going on 8 years with 5 lines. I always unroot and set back to stock with that said tho, I had to exchange a note 3 for non working GPS and although I did set it back to stock I obviously couldn't reset the knox counter. So far, haven't heard anything about it and that was almost a month ago. While I have no official comment, I do believe t-mobile doesn't care so long as the issue is not related to anything you have done.
I want the g3, but am waiting for root. Just don't care for phones I can't restore to, uninstall unneeded apps etc.
i went on store at LG G3 launch and i showed my note 3 to swap with G3. via JUMP
my phone is rooted, i even teased the girl representative that i have the coolest ROM on it lol. she just smiled and check the note 3 physically. i even let her do a factory reset on the note 3. few mins later i have the black G3 on my possession
I'm not sure what the big deal is. If we can flash a stock ROM onto a phone I'm sure they can, probably easier than we can. It's the hardware condition that really matters.
wase4711 said:
Treat people like YOU want to be treated, and you will always be taken care of; at least that's always been my experience..
Click to expand...
Click to collapse
This is called The Golden Rule and XDA and the world in general would be a better place if it was practiced at every opportunity. ?
Hey guys, so I just went to a tmobile store to trade my phone in on the Jump Program and the associate said I'll be right back I have to scan your ID and hook your phone up to my computer for a second. He returned a moment later saying that my phone was not eligible to trade in because his computer said my phone had been rooted or jail broken. He asked if I had rooted it and I lied and said no. Now I didn't remove the root or TWRP from my phone because I never ever had them check all I did was restore my TWRP backup I took of stock when I first rooted my device. I am baffeled. I had no clue they were even doing this now. Anyone have any experience with this? I am going home to completely unroot and then go to a different store and try again. Are the carriers getting this smart now? I searched but hadn't found any similar experiences
Sent from my SM-N900T using Tapatalk
Interesting. Was your Knox tripped as well?
The phone rooted or not shows with "MyTmobile" app under "device management". You will see a warning about the device is no longer secure. So yes, Tmobile knows. TWRP tripped the Knox warranty to 0x1. So unless you could find some unexpirienced csr even the warranty is voided.
Some say it doesn't matter but it does now for Tmobile.
jondoe27 said:
The phone rooted or not shows with "MyTmobile" app under "device management". You will see a warning about the device is no longer secure. So yes, Tmobile knows. TWRP tripped the Knox warranty to 0x1. So unless you could find some unexpirienced csr even the warranty is voided.
Some say it doesn't matter but it does now for Tmobile.
Click to expand...
Click to collapse
Yes they do have system apps that spy on device status and some other thing but that's another story. Its not just their apps but the system apps located in the app manager under all apps. You should notice that there are 3 apps(system that will auto start even if force closed and can not be disabled/removed unless super user access. Also log you GPS coordinates and more. Should notice a jump in CPU and mabile data usuage upon unlock/lock and power on/off/reboot. Logging with/out data enabled. And funniest is ota patches for tether exploits or data hack/mods but still not chance of getting a simple android update ota lmao. As for warranty least jump/replacement so far hasent effected it on me end probably because how much their making on these phones now since the manufacturers been cut out lol. Could change I'd flash the ota before either jumping or replacements is possible.
Forced me to root.
Right, of course, TWRP tripped Knox. So they're checking, be advised. Root only without tripping and don't run a custom recovery.
rawdaddymagraden said:
Hey guys, so I just went to a tmobile store to trade my phone in on the Jump Program and the associate said I'll be right back I have to scan your ID and hook your phone up to my computer for a second. He returned a moment later saying that my phone was not eligible to trade in because his computer said my phone had been rooted or jail broken. He asked if I had rooted it and I lied and said no. Now I didn't remove the root or TWRP from my phone because I never ever had them check all I did was restore my TWRP backup I took of stock when I first rooted my device. I am baffeled. I had no clue they were even doing this now. Anyone have any experience with this? I am going home to completely unroot and then go to a different store and try again. Are the carriers getting this smart now? I searched but hadn't found any similar experiences
Sent from my SM-N900T using Tapatalk
Click to expand...
Click to collapse
Was able to replace my note other day but had to install Ota and stock recovery. Side note I also downgraded back to Ota kk from lp no issues. Least this time. Set up was Ota this time. But on note 3 had custom rom lp but had hidden su binary temp, and hid su and other apps from being seen by Android via search bar and install devices. Oh and never had installed/updated or enabled any tmobile Knox or lookout apps. Device status stayed official offlinedevice) and online under device status. Even with xposed installed(status fix) no issues. But again have to hide stuff and never allow their Spyware aka device manager(the main issue) lookout kies and knox. Can try and see if u downgrading from lp to fix/reset knox. Since then system updated and noticed harder to keep them from spying.
Ps never do the device diagnostics. Smh data mining with a pinch of Spyware lol. Still track your things when you opt out but least your have a legal way to sue if we get chance. Opting out don't mean crap sadly. Thought Google put an end to bloat ware and mucking up android after they released lollipop. But ig we still can dream for that day
Ps Ps twrp was issue for knox being tripped people lol is when you root device and/or install rom/recovery. Thank Sammy for charging 600 or 800 then voiding warranty when you do decide to root device(I did simply to fix stuff broken in lp and the ton of cap Sammy messed up or deleted)
jondoe27 said:
The phone rooted or not shows with "MyTmobile" app under "device management". You will see a warning about the device is no longer secure. So yes, Tmobile knows. TWRP tripped the Knox warranty to 0x1. So unless you could find some unexpirienced csr even the warranty is voided.
Some say it doesn't matter but it does now for Tmobile.
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Yes, Knox was tripped but that wasn't the issue. I ended up calling my friend who works in a T-Mobile store and explained the issue to him. He said " yeah we have a computer in the back that we can hook your phone up to and check if your rooted or jail broken but I have never heard of anyone actually using it! He said to remove root and custom recovery and go to his store. He said they won't check at my store but just do it to be safe. So I went home and odin flashed back to stock and went to his store. His store did it in 10 minutes no problem. They didn't even take it into the back like they did at the other store.
Lesson is that it depends on what store you go to. They have the capability to check but if they do or not depends on the store. Also the guy at the original store said that his machine would know if it was rooted even if it was undone. Don't know if this is true or he was bluffing lol. Just wanted to share my experience with the community.
ytj87 said:
Interesting. Was your Knox tripped as well?
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rawdaddymagraden said:
Hey guys, so I just went to a tmobile store to trade my phone in on the Jump Program and the associate said I'll be right back I have to scan your ID and hook your phone up to my computer for a second. He returned a moment later saying that my phone was not eligible to trade in because his computer said my phone had been rooted or jail broken. He asked if I had rooted it and I lied and said no. Now I didn't remove the root or TWRP from my phone because I never ever had them check all I did was restore my TWRP backup I took of stock when I first rooted my device. I am baffeled. I had no clue they were even doing this now. Anyone have any experience with this? I am going home to completely unroot and then go to a different store and try again. Are the carriers getting this smart now? I searched but hadn't found any similar experiences
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Umm, first things first, never let anyone take your cellphone out of your sight to "check" it. I don't care if you have nothing to hide on that device, that is not proper procedure for any cell phone store. That dude was most likely looking for nudes on your phone while "in the back", and if there were any, you can be sure they're now in his possession. Not to mention he probably read through most of your texts, since that's where the nudes would most likely be.
MadJoe said:
Umm, first things first, never let anyone take your cellphone out of your sight to "check" it. I don't care if you have nothing to hide on that device, that is not proper procedure for any cell phone store. That dude was most likely looking for nudes on your phone while "in the back", and if there were any, you can be sure they're now in his possession. Not to mention he probably read through most of your texts, since that's where the nudes would most likely be.
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Thanks for the concern But I was going to tmobile with the intent of jumping to another phone so I had already factory reset to wipe all my data before going to the store. This is my regular practice.
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rawdaddymagraden said:
Thanks for the concern But I was going to tmobile with the intent of jumping to another phone so I had already factory reset to wipe all my data before going to the store. This is my regular practice.
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That's all well and fine, but it doesn't change the fact that they should never have taken the phone "in the back" out of your sight for any reason. The time I Jump'd a phone, they gave me my new device and a padded envelope to send in my trade-in, they never took my old device from my possession.
This is new, never happen to me, I just go and trade for new devices. I guess it's difference now.
zlinhz said:
This is new, never happen to me, I just go and trade for new devices. I guess it's difference now.
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