Develop Bugs

The Opinion Of A Sprint Employee

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I thought this was about "the announcement", lol.
I don't feel myself looking forward to the next phone on the horizon I'm actually satisfied with what I have for once.
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I actually identify with this, after coming from a Moment to a Hero to an EVO4G quickly...had that for a year, happily, then to an E3D, to ANOTHER E3D, to an NS4G, to ANOTHER E3D, considered the photon but wasn't impressed, and finally to the ET4G I agree whole heartedly.
I anticipated just jumping to the Nexus Prime ASAP, but, I think I'll hang onto this device for a while....and this is before I've done any more than flash CWM in preparation.

xReMiNGToN said:
I'm currently a Sprint employee and I work at an Indirect retailer/service & repair center. I'll be the first to admit that I have a serious phone addiction. I somehow end up getting all the new phones right when they launch and get to play with all the ones I don't get to carry personally. My family has a business plan with 17 lines so I'm always able to somehow squeeze and upgrade out, do a "Repair" swap to a comparable model, or employee purchase a phone.
My girlfriend has had an iPhone 4 since launch and even though I used to carry one for awhile I've grown to resent them. My first Android upon working here was a Samsung Epic which I loved at first (coming from an iPhone 3G) but as I loaded more apps on it I watched it become laggy and seen it develop quite an overheating problem. I was extremely close to going back with an iPhone then I found this site and began experimenting with rooting and custom roms and now I'm hooked.
So to flash forward since my Epic days (sorry I've been rambling) I've went from a Nexus S to a EVO 3D to a HTC Arrive (tried something new and yeah didn't work out) to a Motorola Photon and now finally a Galaxy S II. Needless to say every single phone I've had up until this one had issues I just couldn't cope with. My nexus got horrible signal wherever I was at and 3G was practically worthless. I was so hyped about the 3D and when it launched the first one I had was defective and my second would freeze and lag constantly. To top it all off about 30% of the ones we would sell were defective out of the box. It's hard to have love for a phone that you sell to someone only to see them come back the next day ready to rip your head off. After that I figured I'd try something new and went with an HTC Arrive. I'll spare you the details lets just say a week into it and I was done. So I decided to go with the Photon and for the most part I liked it other then the horrible UI (Customer Launchers saved me) and the silent call issue that plagued it.
I'd been reading about the GSII for awhile and once I heard it was coming to Sprint I had to make sure I could get it on Launch. Enough calls into Sprint got me my upgrade early and I took the bait and dove right in not knowing exactly what new "issues" I'd be getting myself into. It's been almost a week since I've had mine and I can say without a doubt that I've never ever owned a phone this amazing. Everything about it is superb from the screen, to the UI, and the sleek design. I haven't had NOT ONE single problem with this phone and to me that's saying something. Traditionally almost all of our Samsung devices have been crap. Plain and simple. This phone was bashed by all my coworkers before launch because of the bad name Samsung had made for themselves. Now they're just as amazed as I am. I don't feel myself looking forward to the next phone on the horizon I'm actually satisfied with what I have for once.
I know this post is nothing but rambling but honestly this phone is everything I've ever hoped for and more. Once the roms start pouring in I truly feel it will be a short while before this phone is dethroned as King. I guess I made this post just to see how everyone else was feeling about there phone and if anyone has had similar issues with past phones and now finds themselves satisfied.
This is my first post on here so don't flame me too hard =) Any thoughts/experiences would be appreciated especially from anyone else who shares my phone addiction lol
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im an ex-employee so i totally feel you and your addiction. Its a serious issue, and an expensive one lol.
But yes your right. When I bought the 3d, my dude that still works there tried to talk me out of buying it. Because of the power and signal issues. Of course like a idiot I still did. Wanted to love that thing so bad.
Im going to also agree with you 1000%. This is my DREAM phone. Ive lost sleep over the s2. When i heard Sprint was getting it, I literally thought about nothing else than the Epic Touch, aside from women and money. This thing is awesome. ****t, the only thing I want is higher resolution, but even with that I love this phone. I cant imagine what the next one will be like, but for the FIRST time in my life, I AM TOTALLY SATISFIED WITH A PHONE!!!

Yes my addiction to crack started when I was..oh wait...your talking phones...Like you my friend I have had every phone you listed (except the Arrive...my god man what were you thinking!) and this is the best phone I have owned..hands down. No problems...yet. Great camera and fast. I love it!

I will agree. I was happy with the HTC Incredible based on what was available and told myself that no matter how bad I wanted a new phone no 'feature" would be worth the upgrade until dual-core chips hit. Yes I jumped on the LTE band wagon but quickly realized that was far from ready for daily use. Then they(dual-core) hit and man its been disappointing till the chip Samsung used( Exynos). That chip with the GPU totally blows anything else out of the water.

Maybe just stick to iphone if android gives you so much trouble? I'm pretty sure there are lots of users on this forum that use Epic1, Nexus S and Evo 3D with no problems.

+1 from me. Nice write up, thanks.

BenKranged said:
Maybe just stick to iphone if android gives you so much trouble? I'm pretty sure there are lots of users on this forum that use Epic1, Nexus S and Evo 3D with no problems.
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Every thing i was reading was great until this, you had to mention the iPhone and to top ot off, recommended sticking with it if Android gives you problems. Expecially if you're talking about the E4GT, man what were you thinking.
Sent from my SPH-D710 using xda premium

acrown said:
Every thing i was reading was great until this, you had to mention the iPhone and to top ot off, recommended sticking with it if Android gives you problems. Expecially if you're talking about the E4GT, man what were you thinking.
Sent from my SPH-D710 using xda premium
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+1 this post was pointless. Anywhoo. Back to the subject at hand
sent from my DAMN phone!

Success100 said:
im an ex-employee so i totally feel you and your addiction. Its a serious issue, and an expensive one lol.
But yes your right. When I bought the 3d, my dude that still works there tried to talk me out of buying it. Because of the power and signal issues. Of course like a idiot I still did. Wanted to love that thing so bad.
Im going to also agree with you 1000%. This is my DREAM phone. Ive lost sleep over the s2. When i heard Sprint was getting it, I literally thought about nothing else than the Epic Touch, aside from women and money. This thing is awesome. ****t, the only thing I want is higher resolution, but even with that I love this phone. I cant imagine what the next one will be like, but for the FIRST time in my life, I AM TOTALLY SATISFIED WITH A PHONE!!!
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most definately i am very satisfied with this phone just stock. thats amazing to say cuz i was a flashoholic. from the og evo. i can root but no need to since im on vacation only needed it for work. and the resolution is a small minus but dont mind really the screen looks amazing everywhere. my real minus is kickstand. coming froma evo i miss the hell out of it

I thought sprint employee don't get the phone untill 2 or three week because customer are the one paying the most and they should be the first to have it?.......I am under an employee account ( SWAC ) and sprint wouldn't let me buy the phone at all. They keep saying it's one of the disadvantage of being under this plan, but is more advantage than have a regular plan. God DAMN! I can't wait till is available to buy ( BUT WHEN?).........It was kinda funny on launch day I went to sprint store and they told I can't buy it cause I'm under employee account......I was like WTF! than why ya let me buy the gift card to reserve for the Epic 4G Touch?...they was like, well....who ever sold you that card should of known better, we are really sorry......I was like can I have my refund?......they said, No, we can't refund but you can use to buy any sprint product........I was like, can I use it to buy the phone when is available for SWAC plan?........they said, ummmm maybe... I said...CRAP! bye!!!!

I dont have any desire to worry about any phone coming out after getting this phone. It does everything I need it to better than any other phone I have come across.

Vega said:
most definately i am very satisfied with this phone just stock. thats amazing to say cuz i was a flashoholic. from the og evo. i can root but no need to since im on vacation only needed it for work. and the resolution is a small minus but dont mind really the screen looks amazing everywhere. my real minus is kickstand. coming froma evo i miss the hell out of it
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I miss the kickstand dearly, but funny thing is I never actually used it as a kickstand. I just fidgeted with it ALL THE TIME. Now I have nothing to fidget with so I swipe through my home panels near compulsively.

I went from a Razr to a crap cricket phone to helio ocean to palm pixi to hero to epic 4g to inspire 4g to evo and finally to eptouch

acrown said:
Every thing i was reading was great until this, you had to mention the iPhone and to top ot off, recommended sticking with it if Android gives you problems. Expecially if you're talking about the E4GT, man what were you thinking.
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The guy said he used to use iphone and had problems with the epic1, nexus s and evo 3D, which are all good android phones. I was suggesting the problem was the user not the android phones.

yang704 said:
I thought sprint employee don't get the phone untill 2 or three week because customer are the one paying the most and they should be the first to have it?.......I am under an employee account ( SWAC ) and sprint wouldn't let me buy the phone at all. They keep saying it's one of the disadvantage of being under this plan, but is more advantage than have a regular plan. God DAMN! I can't wait till is available to buy ( BUT WHEN?).........It was kinda funny on launch day I went to sprint store and they told I can't buy it cause I'm under employee account......I was like WTF! than why ya let me buy the gift card to reserve for the Epic 4G Touch?...they was like, well....who ever sold you that card should of known better, we are really sorry......I was like can I have my refund?......they said, No, we can't refund but you can use to buy any sprint product........I was like, can I use it to buy the phone when is available for SWAC plan?........they said, ummmm maybe... I said...CRAP! bye!!!!
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Sprint employees can't buy it yet. That's how it always is they have to wait a while before high end phones to become available to them. HOWEVER...one person per corporate store gets designated to be an advocate, and are responsible for making sure the staff is well informed on it and handling customer questions about it, and they get to keep the phone because of it. I was the advocate for the palm pre and OG Evo
sent from my DAMN phone!

_MetalHead_ said:
I miss the kickstand dearly, but funny thing is I never actually used it as a kickstand. I just fidgeted with it ALL THE TIME. Now I have nothing to fidget with so I swipe through my home panels near compulsively.
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Haha.... yeah I always used the battery cover clip on my Captivate and flicked it back and forth...
I think all phones should have a dedicated fidget system...

Zurginator said:
Haha.... yeah I always used the battery cover clip on my Captivate and flicked it back and forth...
I think all phones should have a dedicated fidget system...
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So true. I barely ever used my E4G kickstand but boy did I miss it when it was gone.

yang704 said:
I thought sprint employee don't get the phone untill 2 or three week because customer are the one paying the most and they should be the first to have it?.......I am under an employee account ( SWAC ) and sprint wouldn't let me buy the phone at all. They keep saying it's one of the disadvantage of being under this plan, but is more advantage than have a regular plan. God DAMN! I can't wait till is available to buy ( BUT WHEN?).........It was kinda funny on launch day I went to sprint store and they told I can't buy it cause I'm under employee account......I was like WTF! than why ya let me buy the gift card to reserve for the Epic 4G Touch?...they was like, well....who ever sold you that card should of known better, we are really sorry......I was like can I have my refund?......they said, No, we can't refund but you can use to buy any sprint product........I was like, can I use it to buy the phone when is available for SWAC plan?........they said, ummmm maybe... I said...CRAP! bye!!!!
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He's not a Sprint employee. Indirect dealers are not Sprint employees, they work for a company that has a reseller agreement with Sprint.
He also said he has a family plan with 17 lines, so he got it on a non employee line, then moved it to his line. I know indirect employees get a discounted line, not sure how much it is though.

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[Q] Tired Of Bugs with EVO.. What Should I Trade for?

My Evo has been having issues with text messages and all sorts of things. I am quite tired of it all and I am considering taking it in for maintenance. Back in the day I had an HTC Touch Pro (Raphael), one of the most buggy phones ever released, and I had to take it back twice. The second time, Sprint told me I could trade it for any phone that my plan accepted. I traded up to a Touch Pro2 (Rhodium) which was probably my favorite phone ever. After a year and a half with that phone, I bought an EVO on an upgrade just 3 days before the 3D was announced to the public (my life sucks lol). I still used the EVO when it arrived even though I had 30 days to return it. However I am having multiple issues with the EVO Running out of space for no reason and it not loading simple Apps or even making calls sometimes. I've tried rooting it and using different ROMs but it seems to be an internal issue of some kind. This phone is in amazing condition, Otterbox and Zagg Skins have been on it since unboxing and it has been dropped in the Otterbox maybe one time. If I take it in, what should/can I switch to? I'd love a new EVO 3D lol but I would take an EvoShift if I had to so I could have the battery life and the keyboard as well as Sense 2.1. I am just wondering if anyone else has run into my issue and would be willing to share what their best option ended up being. Thanks to all who reply with helpful input.

I am also curious about this. I absolutely loved this phone but a few issues have me wanting to throw this thing into a wall. I have been having reception issues lately (getting terrible/no signal in an area i know i have good coverage), and a bug that popped up randomly a few months ago that causes extremely high display usage on any sense rom (causing horrible battery life), it does not happen with aosp and I'm not switching to aosp because it has too many bugs.
Basically, i want to know if i take my phone in for an insurance claim (ill crack the screen or something), if i can get a nexus s 4g. I don't see why not since they stopped making the evo and may not even have any in stock, and the nexus is of the same value if not cheaper. Can anyone chime in on this?
Sent from my PC36100 using XDA App

I am with you. The Nexus S looks way better to me right now. Or even the Shift. It got the update to Sense 2.1. It seems as though we have been left behind with our Evo's. I just unrooted and I am going to go to the store and see what they'll offer me as a trade. As far as them being out of stock, I highly doubt it. Just because they've stopped production doesn't mean they don't have a warehouse full of refurbished EVO's somewhere. I am ready to abandon this device and move on to something more powerful.

The nexus s 4G has no notification light or micro SD slot. Keep that in mind.
sent from my 7/23 iNfEcTeD EVO 4G

droiddawg said:
The nexus s 4G has no notification light or micro SD slot. Keep that in mind.
sent from my 7/23 iNfEcTeD EVO 4G
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True... What about the Shift? I know there is no front camera but I don't use the one on my Evo anyway.

I say go with the Zack Morris Shoe Phone lol
I take it nobody likes the Photon?

lol nice. The Photon is alright, but I doubt Sprint would let me exchange my EVO for the Photon on a TEP claim.

nickelghandi said:
lol nice. The Photon is alright, but I doubt Sprint would let me exchange my EVO for the Photon on a TEP claim.
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are you rooted? if not give that a try and if you are then get a new phone and sell it on craigslist or ebay and purchase a Nexus, Evo3d, Photon or Galaxy II those are your only real choices

you can not go wrong with two soup cans and a hundred feet of string at least it comes with a great data plan and life time warranty

delman420 said:
you can not go wrong with two soup cans and a hundred feet of string at least it comes with a great data plan and life time warranty
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Ahahaha too funny

playya said:
are you rooted? if not give that a try and if you are then get a new phone and sell it on craigslist or ebay and purchase a Nexus, Evo3d, Photon or Galaxy II those are your only real choices
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Read the OP. I am rooted. Let me clear things up.. I am taking my Evo in to have it replaced because it is "faulty." In the past Sprint has let me exchange my phone (whatever it was) for one that was of equal or lesser value. I am wondering what my best choice would be. I am locked in contract until 2013 so buying a new phone is just about out of the question. I am thinking of trading my Evo for either a Nexus S or an EvoShift. I'd like to exchange it for a newer phone if I can.

A Few Questions Before Major Purchase

I WANT TO SAY THIS NOW THE ONLY REASON I STAY WITH SPRINT IS UNLIMITED DATA
I am kind of up **** creek with my Evo right now, sprint has screwed me once
again, I have paid for insurance on EVERY device for the last 7-8 years(and NEVER used it) and they are telling me that I am 100% not eligble for a replacement and that they cant fix it....SO....I am without a phone for the next week.....next week when I have the cash I am going to either have to pay retail for a new handset or add a line to resolve this...I refuse to buy the same phone that I have had SOOOO many problems with(thats what I get for being a first adopter, also ended up paying retail), I am looking at the Galaxy S II Touch but was wondering if I could have some experiences from those of you switching from HTC Sense(and Cyanogen) to whatever samsung's calling their overlay these days, also how useable is the handset without rooting/rom/overclocking(realized the Evo was **** after a week), Call quality, and if it was fairly easy to get used to the larger screen(ie: talking, pocket...)?
Thanks guys! XDA has the best info and people, and despite taking it in the ass from sprint again Im kind of excited to get this phone if it seems to be the best choice!(please no flaming, but I am also looking at the $99 iPhone 4, I have an iPad 2 and love that,but first choice is the GS II)

matthewjulian said:
I WANT TO SAY THIS NOW THE ONLY REASON I STAY WITH SPRINT IS UNLIMITED DATA
I am kind of up **** creek with my Evo right now, sprint has screwed me once
again, I have paid for insurance on EVERY device for the last 7-8 years(and NEVER used it) and they are telling me that I am 100% not eligble for a replacement and that they cant fix it....SO....I am without a phone for the next week.....next week when I have the cash I am going to either have to pay retail for a new handset or add a line to resolve this...I refuse to buy the same phone that I have had SOOOO many problems with(thats what I get for being a first adopter, also ended up paying retail), I am looking at the Galaxy S II Touch but was wondering if I could have some experiences from those of you switching from HTC Sense(and Cyanogen) to whatever samsung's calling their overlay these days, also how useable is the handset without rooting/rom/overclocking(realized the Evo was **** after a week), Call quality, and if it was fairly easy to get used to the larger screen(ie: talking, pocket...)?
Thanks guys! XDA has the best info and people, and despite taking it in the ass from sprint again Im kind of excited to get this phone if it seems to be the best choice!(please no flaming, but I am also looking at the $99 iPhone 4, I have an iPad 2 and love that,but first choice is the GS II)
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I can tell you this phone will blow your mind! It's the best phone I have used to date! I have had every Sprint smart phone check my post for proof. Works flawlessly for the most part.
Some ppl have stated they have a cell signal loss periodically, don't know the cause yet but Sprint and samsung acknowledge it is a problem so a fix should be soon for those who are having it.
I don't have it, and I am rooted on stock.
We should have cm and miui soon as both have started developing for the phone. The samsung ui is actually pretty good not as good as sense but it's good.
Sent from my SPH-D710 using xda premium

Best phone I ever had. I do not have the LOS issues people are talking about. Definitely worth it bro.
Sent From My Evo Killer!!!

Sprint Rant

Long story, but I switched to Sprint from Verizon back in March after ten years. I purchased the White Epic Touch and sure enough my problems began. I had the phone 28 days and my screen goes out. Bam 35.00 for a refurb. I have that phone for 3 months and take ICS update. Everytime I plugged it to the charger my phone would overheat. Bam 35.00 fee for the tech to do factory reset and have the same problems when I left. I woke up two weeks ago to a black screen. No response. Bam 35.00 and they sent me a new one. I woke up today with a dim screen and find out my screen is burning out so these idiots try to charge me another 35.00 and I said no way! So after arguing with Sprint for about 4 hours they finally replace it then kindly say the phone is on backorder and it could be up to 30 days to receive it. I ask if they have any black ones in stock and they basically tell me im screwed until my name pops up om the list and a phone becomes available. I dunno, but this old boys about to take his 4 lines back to Verizon. More expensive and less hassle. Sprint is so lacking I never imagined. I knew there network was bad, but figured they made up for it elsewhere. Guess not! I figured up that since march I have spent around 21 hours in the Sprint store. I also figure that all those fees had I known I could have sold this one added that amount to what I have gave Sprint for a Gs3. Sad
Sent from my SPH-D710 using xda app-developers

ranup112 said:
Long story, but I switched to Sprint from Verizon back in March after ten years. I purchased the White Epic Touch and sure enough my problems began. I had the phone 28 days and my screen goes out. Bam 35.00 for a refurb. I have that phone for 3 months and take ICS update. Everytime I plugged it to the charger my phone would overheat. Bam 35.00 fee for the tech to do factory reset and have the same problems when I left. I woke up two weeks ago to a black screen. No response. Bam 35.00 and they sent me a new one. I woke up today with a dim screen and find out my screen is burning out so these idiots try to charge me another 35.00 and I said no way! So after arguing with Sprint for about 4 hours they finally replace it then kindly say the phone is on backorder and it could be up to 30 days to receive it. I ask if they have any black ones in stock and they basically tell me im screwed until my name pops up om the list and a phone becomes available. I dunno, but this old boys about to take his 4 lines back to Verizon. More expensive and less hassle. Sprint is so lacking I never imagined. I knew there network was bad, but figured they made up for it elsewhere. Guess not! I figured up that since march I have spent around 21 hours in the Sprint store. I also figure that all those fees had I known I could have sold this one added that amount to what I have gave Sprint for a Gs3. Sad
Sent from my SPH-D710 using xda app-developers
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Ok.
Why are you posting it here?

General Forum. Does this not go along with anything in General??
Sent from my SPH-D710 using xda app-developers app

ranup112 said:
General Forum. Does this not go along with anything in General??
Sent from my SPH-D710 using xda app-developers app
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Mmmm yes... It's general but you have to understand we are average Joe's like you. We can't do do anything about it. It would be best if you take it up to Sprint forums such as the links below:
http://www.sprintusers.com/forum/
http://community.sprint.com/baw/index.jspa
Good luck!

ranup112 said:
General Forum. Does this not go along with anything in General??
Sent from my SPH-D710 using xda app-developers app
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Yeah but what is your purpose? We all know how customer service experiences are. Some are bad some are good.
Are you looking for some help or using custom roms and see if some of your issues can be fixed that way? I just don't see the reason behind you ranting on a development forum. I can see this in sprint community forums. Thats all.
Edit: And I am a BIG believer in never switching providers when something is working just fine with original provider. I work in fios tech support and whenever someone tells me that everything was working fine before switching and I hate your service... I always think in my mind.. Why the hell did you switch? Save 10-15 bucks vs the peace of mind of working service? Not worth it.

BluesRulez said:
Yeah but what is your purpose? We all know how customer service experiences are. Some are bad some are good.
Are you looking for some help or using custom roms and see if some of your issues can be fixed that way? I just don't see the reason behind you ranting on a development forum. I can see this in sprint community forums. Thats all.
Edit: And I am a BIG believer in never switching providers when something is working just fine with original provider. I work in fios tech support and whenever someone tells me that everything was working fine before switching and I hate your service... I always think in my mind.. Why the hell did you switch? Save 10-15 bucks vs the peace of mind of working service? Not worth it.
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You know what's funny is 90 percent of the people that complain to you probably had to do a simple power cycle to get things working again.
Sent from my SPH-D710 using xda app-developers app

I'm a tech at Sprint and I think its kinda funny that every phone that you received craps out. I would say get TEP then you don't have to pay $35 for these issues. Don't rant about how Sprint is crap when you do not take advantage of all of your options.
Verizon does not offer on-site technicians . They would simply tell you buy another phone full price or go to asurion and pay a &150 deductible
Sent from my Genesis that does what Nintendon't

Well onley thing is I had one phone in 10 years mess up and they did replace it free of charge. I do have a question for you since you work for Sprint. Ive noticed everytime I go in there all the people in this store always have the latest phone. When I baught the Epic they had it. Evo LTE came out they had it. Now I noticed all three of the same people at this store carry an S3. Went by there today and two of them was showing off there Iphone 5 to customers. This is a contract store not corp. It just irritated me when the rep talked about Sprints cost going up because of exchanges on bad phones. There could be but I highly doupht these people are making enough money to buy the new phones every month. Just curious
Sent from my SPH-D710 using xda app-developers app

I would also say that I think the main stem of the problem with all the phones I have went through with Sprint is lack of qaulity control and proper training of employees.
Sent from my SPH-D710 using xda app-developers app

ranup112 said:
I would also say that I think the main stem of the problem with all the phones I have went through with Sprint is lack of qaulity control and proper training of employees.
Sent from my SPH-D710 using xda app-developers app
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Sprint does not manufacture the phones , Samsung does. However that's why we have good technicians who check for liquid damage, because if we don't we send them off to get refurbished and we endup giving a liquid damaged device to someone else.
That being said that's why its good to be honest if you liquid damaged a device. But people would rather lie and hope a tech just replaces it , and screw sprint and other customers just so they can get something for free.
Sent from my Genesis that does what Nintendon't

ranup112 said:
Well onley thing is I had one phone in 10 years mess up and they did replace it free of charge. I do have a question for you since you work for Sprint. Ive noticed everytime I go in there all the people in this store always have the latest phone. When I baught the Epic they had it. Evo LTE came out they had it. Now I noticed all three of the same people at this store carry an S3. Went by there today and two of them was showing off there Iphone 5 to customers. This is a contract store not corp. It just irritated me when the rep talked about Sprints cost going up because of exchanges on bad phones. There could be but I highly doupht these people are making enough money to buy the new phones every month. Just curious
Sent from my SPH-D710 using xda app-developers app
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I don't work for sprint but I used to work for cingular wireless and afaik the store always wanted us to carry the latest devices so we could 'demo' them to the customers... think of it as eyecandy.
In fact, I had my own phone from sprint and another device from CW, I was not allowed to use my sprint device for obvious reasons but had to have whichever device from CW visible and sometimes using a BT headset for demo purposes. If I can recall correctly, those devices were written off once another one came up.

ranup112 said:
Well onley thing is I had one phone in 10 years mess up and they did replace it free of charge. I do have a question for you since you work for Sprint. Ive noticed everytime I go in there all the people in this store always have the latest phone. When I baught the Epic they had it. Evo LTE came out they had it. Now I noticed all three of the same people at this store carry an S3. Went by there today and two of them was showing off there Iphone 5 to customers. This is a contract store not corp. It just irritated me when the rep talked about Sprints cost going up because of exchanges on bad phones. There could be but I highly doupht these people are making enough money to buy the new phones every month. Just curious
Sent from my SPH-D710 using xda app-developers app
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I got 2 Epics last year in Oct, his and hers and had only one hicup in 11months, when the ICS update rolled out the wife wanted to try it, so she accepted the update and it did not go well, horrible battery life, apps not working weird charge cycles and a bunch of other fowleups, later I tried a couple of custom roms, but that was just a bandaid , phone was not a daily driver. Finally went back to gingerbread, the os that kept the phone reliable for 10+months with no issues what so ever. I had tried a couple of ICS releases myself and always wound up going back to gingerbread, needing a reliable phone on a daily basis I could not afford to leave home with a quirky phone that needs a charge every 6 hrs. I settled into a custom gb Rom that I have been running since April with no problems what so ever, wifeys Epic is on the same custom Rom. The only time we ever went back to sprint was to pickup a desk dock for the Epics.
Corporate sprint stores are usually more user freindly than privately owned stores, and I think if you go to a Corp store and plead your case in a nice manner you may get some satisfaction. The new phones the employees flash are just perks of the job, either huge discounts or free, don't let that get to you, besides it makes sprint look good. I have been with sprint since 2000 and have no complaints.
Give sprint another chance to make good. Good luck.
(No I do not work for sprint)
Pp
Sent from an infected GT-P5113 located inside a Mayan pyramid.

Thats a good way to look at it. I dunno maby I am getting all the bad apples. My wife is still on her first. Im old and not going to say how old but I just got here checking stuff out. Never rooted or modified any phone.
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You see it was a50/50 chance, your wife got the good phone, it can't be that bad, just approach it from a different angle. Hay I'm no spring chicken myself, I got grandkids, and proud of then I am. (The oldest is 9.)
Pp.
Sent from an infected GT-P5113 located inside a Mayan pyramid.

Just my 2 cents. I got the Original Epic on launch day and never had one problem with it. Got the Epic Touch on launch day and am still using it. I have not had one problem with it. With anything mechanical there is always going to be the possibility of failure. It is just a game of chance. I can guarantee you that there are people saying the exact same thing about Verizon, AT&T and TMobile. It just happens.
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gatesmarch123 said:
You know what's funny is 90 percent of the people that complain to you probably had to do a simple power cycle to get things working again.
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No you are wrong about 90% just need to power cycle.
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BluesRulez said:
No you are wrong about 90% just need to power cycle.
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I know how technical support goes... I did both tier 1 and tier 2 for U-Verse. And it's actually 95% of customers are not tech savvy so they call in for every single issue including a Wi-Fi password. Tier 1 technical support is basically a power cycle then transfer to tier 2 if the issue is still happening. Tier 2 does ALL the REAL technical support. Tier 1 is just a filter, which can't even do that correctly most of the time.
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Mattix724 said:
I know how technical support goes... I did both tier 1 and tier 2 for U-Verse. And it's actually 95% of customers are not tech savvy so they call in for every single issue including a Wi-Fi password. Tier 1 technical support is basically a power cycle then transfer to tier 2 if the issue is still happening. Tier 2 does ALL the REAL technical support. Tier 1 is just a filter, which can't even do that correctly most of the time.
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Fios is not that way. I know time Warner is the way you are describing.
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FiOS is a fiber optic network similar to U-verse in the sense that you support IPTV, HSIA, and CVoIP.
I know how an ONT works, unless there is a major issue that requires a technician to physically repair the line... it is a simple toggle or reboot of the CPE.
Sent from my SPH-D710 using xda premium

Yes, sprint does suck, I've known more than any sprint tech or rep and they don't generally fix anything, water damage??? Seriously? Who cares if it's been water damaged, doesn't mean the phone won't work, that's why they have quality control refurb people... Yeah, I'm on sprint and I hate every day of it but ALL cell phone providers suck major ass and have you by the balls... I've been paying for 4g for over two years and have NEVER seen it and probably never will until my contract is up, again... Truth be told by the time I and the other 75% of America do see 4g from sprint, they'll put a cap on it and stop unlimited... If I were you and you don't like sprint, just keep going up through the chain and tell people strait up what's going on. If that's a no go, just change your prl and roam constantly until you get that "letter" in the mail... One rant to another, good luck...
Sent from my SPH-L710 using xda app-developers app

Sometimes I Really Hate Samsung

Usually not, but damn. Last week my original GNex had it's radio's take a dump. After 11 solid months, I rebooted one night and had data, but voice never came back. So I put everything back stock and walked into Verizon and paid $15 to have a replacement overnighted to me.
Now, a week later, I've come to the conclusion that my replacement is fubared. I've never seen a device experience sleep of death + turning into an oven so quickly and consistently before. It's good for 30, maybe 60 minutes tops before it craps out. This is awesome when your phone is your alarm clock.
So here I go again, getting ready to waltz back into the Verizon store and do the same song and dance again. Pay $15, get a phone on Tuesday, probably have something massively wrong, rinse and repeat. Hey, devices take a crap from time to time, and luckily mine did while still under warranty, but I'm taking picks on how many replacement units I have to go through before one finally sticks.
My guess is the 3rd replacement is a charm. Who wants the over?
Those of you who have gone through the replacement fiasco with Samsung, how many tries did it take you to get a good one?

Why do you pay when you have still warranty?
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mariosraptor said:
Why do you pay when you have still warranty?
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Shipping to have it overnighted. It's also awesome that my local store doesn't toss out loaner phones while you wait (It'd make it easy to avoid that whole shipping thing). Maybe I'll call Verizon Tech Support just to bug them about.

no issues at all with mine...
I love Samsung personally

OOOh, free overnight shipping. Thanks Big Red!
Hopefully the next one is a charm because honestly, I don't know what I'd do without a Nexus device on Verizon's network. The alternatives make me cringe.

why is there no option for none

Read the last line of the OP.
I'm just curious to know if getting bum replacements is a "normal" thing because for a phone that went through a "100 point inspection", well, they dropped the ball on this one.

KWKSLVR said:
Read the last line of the OP.
I'm just curious to know if getting bum replacements is a "normal" thing because for a phone that went through a "100 point inspection", well, they dropped the ball on this one.
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Getting my third in the mail tomorrow Last one had ridiculous sensitivity issues, we'll see what the next one brings.
And why don't you just call em up instead of going in to the store? I keep my phone and they send me a refurb in the mail. The first phone was USPS, but after that one was crap they began overnighting it via FedEx.
Sent from my Galaxy Nexus using Tapatalk 2

I went through 4 before I got my refurb, then I promptly sold it for a GSM model. That's one thing that I have to hand it to Verizon for, they were really good once I got the 1st defective one. I had 4 at one time, most overnighted at no cost and no fees or holds.
They did try everything they could to not send me one though... Unlike Google who were more then happy to send me multiple N7's.
Sent from my Nexus 7 using Tapatalk HD

I had to replace one because of dirt under the screen even though its new and heat issues, the replacement was perfect and never get hot under normal use. I also bought one recently and it has heat issue and poor screen as well, but I'll live with it for the price. Its sort of a luck thing with this device, especially a lottery with AMOLED screen. I was going to get the N4 but it seem to also have lots of little issues on its own, such as getting too hot, I really hate phones getting overheat.I'm still waiting on confirmation on the USB OTG too.

After reading this it makes me think I need to bug Asurion tomorrow, I had to get an insurance replacement so I have to go through them for warranty now, they are definitely more strict on some things but like 3 minutes of complaining about signal got me a new one once already. The current one gets EXTREMELY hot under even normal use, so hot that it is uncomfortable to hold and definitely would be uncomfortable up against your face.

thesoldier said:
Getting my third in the mail tomorrow Last one had ridiculous sensitivity issues, we'll see what the next one brings.
And why don't you just call em up instead of going in to the store? I keep my phone and they send me a refurb in the mail. The first phone was USPS, but after that one was crap they began overnighting it via FedEx.
Sent from my Galaxy Nexus using Tapatalk 2
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The first time I went in, I was hoping that they'd have one in the back they could swap out for me, or a loaner phone (fat chance, I know). My job pretty much requires a working cell phone. I'm kind of surprised that Verizon was so willing to send a replacement out in just a few minutes. Granted, I don't know what alternative they'd have. There's no real way to troubleshoot SOD issues. My main concern is just not having to go through a massive fiasco running through multiple devices, especially with an 8 day vacation coming up.
bose301s said:
After reading this it makes me think I need to bug Asurion tomorrow, I had to get an insurance replacement so I have to go through them for warranty now, they are definitely more strict on some things but like 3 minutes of complaining about signal got me a new one once already. The current one gets EXTREMELY hot under even normal use, so hot that it is uncomfortable to hold and definitely would be uncomfortable up against your face.
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Well, if it's still under warranty, I'd jump on it.

Let's see... My first nexus has a seriously bad screen. I shipped it out the same day I got it. Got my replacement (#2) and the screen was worse than the first one. So I sent that bad and got another one (#3). This one had the same issue as OP. Radios wouldn't work....no voice or data and the phone got really hot. Enough to where I couldn't hold it to my face. So I sent that one in and they sent me a Samsung Stratosphere (#4 replacement). Sent that in and got the nexus I currently have making 5 replacements (4 with nexuses). I also went through Verizon...
Good luck

I had to replace one about ~8 months ago for screen ghosting. I was really satisfied with the replacement until now because the ghosting is back on the replacement. I'm contemplating switching to T-Mobile though, so I dunno if I'm going to attempt to replace this one.
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RoyJ said:
Let's see... My first nexus has a seriously bad screen. I shipped it out the same day I got it. Got my replacement (#2) and the screen was worse than the first one. So I sent that bad and got another one (#3). This one had the same issue as OP. Radios wouldn't work....no voice or data and the phone got really hot. Enough to where I couldn't hold it to my face. So I sent that one in and they sent me a Samsung Stratosphere (#4 replacement). Sent that in and got the nexus I currently have making 5 replacements (4 with nexuses). I also went through Verizon...
Good luck
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Well that sucks. My screens have been great. Well, that, or I'm not picky. The second replacement seems rock solid so far. Good data speeds, strong signal, solid screen, solid GPS and no SOD/Overheating. Maybe I've lucked out...but I'm not uncrossing my fingers.

I've been through 5+ Nexi already. Tec Asurion is totally worth the $6.99 per month! Free overnight shipping FTW.

Well, so much for Replacement #2. I highly doubt it's the sim card.
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KWKSLVR said:
Well, so much for Replacement #2. I highly doubt it's the sim card.
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Lol why? Seems to me that 2 separate pieces of one HW with a common issue (signal) and only one other thing in common (SIM card) makes the one other thing the most likely suspect...
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Because I'm not that lucky.

KWKSLVR said:
Because I'm not that lucky.
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Thinking you're missing the forest for the trees.
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