Hi Guys,
My phone has developed a pretty cripling problem since updating to Mango. I waited for the official update from my carrier without any forced tricks.
Basically my data connection is randomly dropping out. My phone will still display G/E/3G/H or whatever but there is no network connectivity. Nothing works and if i try a web page i just get connection/dns errors.
The only way to solve this is a soft-reset. Even flight mode on-off doesn't always seem to work.
I thought it was a bug on my network since Orange and T-Mobile share and that it may have had a problem switching between but i've manually selected my home network (Orange) and it's still happening.
So basically i'm now in a position where i have to manually check my data connection is actually working and if not, soft reset my phone. I can't be doing this, it's ridiculous having to re-set my phone numerous times a day!
Like i say this problem has only arrisen since Mango. I've read on the net a few others with this issue but no fix.
Are any of you guys experiencing something similar? Or know what I could try?
Thanks :/
I had that issue with WiFi for a couple of days after updating but it fixed itself. You might want to ask Orange for a replacement device if it stays like that.
I'm experiencing the exact same issue with my HD7 since a couple of days now. But I assume it's a hardware failure. My device is causing all different kinds of trouble like rebooting randomly several times a day, refusing to launch apps and so on. I'm going to send it in for repair.
Peew971 said:
I had that issue with WiFi for a couple of days after updating but it fixed itself. You might want to ask Orange for a replacement device if it stays like that.
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Click to collapse
It's odd i didn't notice it for a week after updating but then when i was out and about it dropped. Then every day since it's done the same thing.
So frustrating, it doesn't appear to be a localised network issue as it happened when i travelled around 100 miles away too!
Might give orange a call then and see what they say. Just seems a bit of a co0incidence that it's only happened after the Mango update.
Been on the phone to orange - They've sent me some network settings message, tbh i can't see it doing anything but they said if it carries on they'll just replace the handset.
Bit annoying really since other than this it's flawless.
I have the same problem, just restored back to pre-mango. no point being on Mango if i can't consume any data.
Spoke to Orange couple of days ago and "they said not our problem, call Samsung".
a joke.
k_aftab said:
I have the same problem, just restored back to pre-mango. no point being on Mango if i can't consume any data.
Spoke to Orange couple of days ago and "they said not our problem, call Samsung".
a joke.
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Click to collapse
Has restoring back fixed the data problem?
My sister also has an Omnia 7 on Orange and she has the same problem. So that's at least 3 cases Orange have been made aware of, I can only assume there are more.
I don't see any point retunring my phone as i assume when i update the replacement to Mango the same problem will arise.
Also do you have insurance with Orange? I was offered a replacement as i have the Orange care thing.
For reference,
I started a thread on the MS Answers site and a few others on Orange UK are
having the same problem.
http://answers.microsoft.com/en-us/winphone/forum/wp7-wppics/data-connection-problem-since-mango-update/1544a63f-7bf0-43fa-837c-7e89f10b86ab?page=1&tm=1319027651966#footer
If anyone here is suffering could they add their details to the list and mark it as "im having this problem too" to bring it to the attention of MS please?
Thanks!
I have a simfree omnia7 with an o2 UK SIM in it and I also have data connection problems since the mango update. It must be the phone coz it works fine on my desire HD with the same sim in it. Mite be time to get myself a titan instead me thinks.
Sent from my OMNIA7 using XDA Windows Phone 7 App
I just resolved this problem for my HTC Trophy!!!!
The cause seems to be that the APN settings where erased/blanked after the update to Mango.
I have a Vodafone branded HTC Trophy and my provider is T-mobile. After I supplied the APN settings from T-mobile, my data connection keeps on working!
Try it, maybe this helps!
APN settings can be edited through "Settings" - "Mobile Network (or Cellular)" - "edit apn" (scroll down!)
I have a similar problem on the Omnia7 with T-Mobile.
Sometimes my connection just drops, completely, no bars, no internet nothing. It'll come back after a few minutes though. I also have seen some similar problems to you with internet, displaying 3G+ but not actually loading anything.
I also seem to roam a lot now on T-Mobile Orange, even at home and when roaming I can't use the net at all.
Having said all this, I didn't force Mango but I was on the Developer Beta which (I think) means it just automatically upgraded to a generic Mango rom? I'm pretty sure T-Mobile have been slow with their updates, I've had mango since the first week release.
Related
Yesterday, for some reason my MDAC III decided it was roaming. It was still on T-Mobile, but the roaming triangle indicator appeared in the top bar. If I let it auto-select the network, it always said T-Mobile, but if I tried to manually select T-Mobile, it couldn't connect. I called T-Mob, and they said it showed I was just connected to their system as normal. The phone still worked fine, except push e-mail wouldn't work, I had to force ActiveSync to sync manually. Anyway, a couple of soft-resets later, and everything went back to normal.
Checked my mobile first thing today, and the dreaded roadming triangle was back. Did a couple of soft resets, left phone off for 30 mins, but now it won't connect at all, I just get the exclamation mark next to the signal strength indicator. When I reboot, an error message appears but it clears so quickly I can't read it. I think it's about something not being able to start.
Help! Any ideas anyone???
I to have the roaming icon (I even admitt to looking up what the icon actually was in the manual when it first appeared on Friday).
I have not experianced any problems with connections though - Mike
I also have the icon. It appeared Friday. I am on t-mobile UK
Ah good, so it looks like it was a T-Mob network problem (even though customer service didn't seem to know anything about it)? Mine seems to be back OK now (roaming icon has disappeared and Exchange sync working again). One other thing I did notice this afternoon was that the time had "lost" over an hour somehow...
Spoke too soon, the triangle has returned.
After a bit of Googling, it looks like quite a few people have been having this problem over the last week or so. The fix seems to consist of getting a new SIM. The options are either return to T-Mob for a replacement SIM = no phone for 2-3 days, or buy a new SIM in T-Mob shop for £10 and get £10 account credit. Off the the T-M shop later to see if they've heard of this.
Went into T-Mob shop this afternoon. They hadn't heard of the issue, but when I talked them into trying one of their own SIMs in one of their own MDA phones (a Touch), they too got the roaming triangle, even though mine was actually behaving at the time.
They put my on the phone to T-Mob customer service, who as expected hadn't heard of this, but they transferred me to a guy in Tech Support who actually listened to what I was saying, and believed me rather than just patronise me as a dumb customer who didn't know what he was doing. I guess it helped that I put the guy in the shop on the line to also confirm what I was saying.
He's taking it up with one of the Product Managers within T-Mob, and is going to call me back...
I had the problem on both of my t-mobile phones. Swapped the sims at the local shop and all is fine again.
I had the problem too but the icon disappeared after I upgraded to a WM6 rom (BB4).
I hope I don't get billed for Roaming whilst in the UK
I've also re-flashed the ROM (3 times in fact) but even if it's OK straight away, the triangle always returns at some point. I can't understand how the new SIM thing can work, especially as when I was in the T-Mob shop yesterday they tried a new SIM on one of their HTC Touches and got a triangle straight away. I just wonder if it's not the new SIM that's making the difference, it's just turning to phone off to change it, and the triangle will eventually return.
Keep us updated on whether the problem comes back with your new SIM!
Oh, I had this triangle on Friday or Saturday, had no idea what it represented. So I soft re-setted and it went, and hasn't returned. At least I'll recognise it now.
I think i had a STK update the other day. since then the roaming triangle has appeared. if i do a soft reset it goes, but re-appears again after about an hour or so.
So is there anyone experiencing this issue that isn't a T-Mobile UK customer using an HTC (MDA) device?
Roaming Triangle
Hi all! I have the same proble as eveyone else. I own an HTC P3300 from T-mobile. I left on July for vacation and had my mobile switched on back home(Greece) but didnt operate it. At that time the triangle was always there.When i came back previous week and switched on my HTC for first time everything was fine. No triangle, no nothing. After an hour or so it appeared and from that time it is on my screen. I asked T-Mobile and they said that i am
operating with UK operator and not with an abroad one, so as an answer to a previous member who asked i will say that we wont get charged. However, i have no answer to the actual problem. If anyone does please share with us. Thanks a lot!!
The only way I could get rid of the roaming icon was to get my sim card replaced. EVEN a had reset did not fix it. It is a sim issue not a phone issue.
I've had this a few times over the last week or so, normally turning it off and back on again (in true IT fashion) gets rid of it. I can't see how it would be a sim problem though, I would think it would be a network issue
adamneal said:
I've had this a few times over the last week or so, normally turning it off and back on again (in true IT fashion) gets rid of it. I can't see how it would be a sim problem though, I would think it would be a network issue
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Hi guys
Hope this helps
I have just phoned T Mobile UK CS and reported this "Roaming Icon" problem on my XDA Mini S (Obviously never "Sim locked")
I was told that "Tech Support" are aware of it and the matter has been passed on to T Mobile in Germany.
Also tried with a:
Virgin Sim card
Another T Mobile PAYG Sim card
Orange Sim card
Voda sim card
It was noted in my account comments field and I was given a reference number for any possible future action.
PS
Also *****ed about the new PAYG Data rate.
The "Pound a Day" immediate charge rate means no more quick checking the email headers on my POP3 accounts
keep up the good work
Alan
I phoned TMob and got my sim replaced and the issued stopped immediately.
PS: Agree about the PAYG
Roaming icon tempory fix
i used the Wizard RegistryWizard to get rid of some minor bugs in the ROM...you will get numerous erros when launching it (I know this is a WIZARD app but it works), but just ignore them...on the program, theres an option to get rid of Roaming icon...go ahead and enable that...and reboot your device, and you should, be good to go with no Roaming triangle icon
But even if you turn the icon off the phone still thinks it is roaming and your emails will not auto-download because by default they do not on roaming networks to save data costs.
I know I can turn that option off but I go abroad 2 times and week and do not want to download emails when I am roaming for real.
My problem started the same sort of time as everyones elses. I've recently been sorting stuff out for moving to Germany and TMobile know i am so i thought originally they'd done something to spite me. I get the same Icon on both Wizards i have - one with WM6 on and one with the original untouched Tmobile software. I don't see how it can be sim tho if everyones doing this at the same time, surely it's something they've changed?
I have this rather annoying issue on the Desire. The phone is brand new, i bought it upon release. The problem is that whenever i enable GPS on the phone the Mobile Network connection gets killed. Attempting to reactivate it by switching mobile network on and off does nothing.
The only way to get the mobile Network back up again is to switch of GPS and reboot the phone.
Has anyone else encountered this problem? (i searched the forums, only found one user on these forums)... It could help me figure out if this issue is limited to my device...
Regardless, I already contacted HTC on this matter, i will post their response here as soon as i get it.
Thanks!
Odd. The only thing that springs to mind is that somehow the A-GPS is messing with your network. Try disabling A-GPS.
Is the phone bought from the network provider? If so, any network incompatibilities is their responsibility. Or even if it was store bought, you have reasonable expectations from HTC that it should work with local networks. If its gray import however, you're probably on your own.
Yep same issue with my HTC: When GPS enabled -> No more data transfer.
I'll also send a mail to HTC.
I reset the phone to factory settings today and to problem is now gone. My best guess is that the issue was caused by a third party app i installed (i'm not sure however, since all apps are sandboxed).
I installed two apps that made use of location services: GPS Status and Trapster. I'll download them again to see if they are the cause of this problem.
Please post back here if the factory reset works for you. This could help other people that experience this problem.
BTW, does anyone know of way to read error logs of the device? The OS must have software errors logged somewhere...
Thanks for the replies!
Received an answer from HTC (sent a mail about my Data Connection Problem few days ago):
"Thank you for contacting us in regards to connectivity on your Desire, I can help you with that. This issue has been reported to our developers for investigation and we hope to have a solution available soon. I trust that this resolves your query"
Hope also this "solution" will be available soon...
Guys,
I did a hard reset (return to factory settings ) on my Desire today and guess what:
Both my Data problems (no data after use of Wifi and or GPS) are gone !
Tested several times Wifi & GPS , also did a reboot and tested again, all seems working again, no more 3G data problem anymore.
So I guess one of the extra apps I installed caused the 3G Data Connection issue.
I'll reïnstall them one by one to see if I can catch the "guilty" one.
I also hope that problem doesn't return after a while without a cause.
ISSUE RESOLVED
Hi guys, I don't actually own this phone but I'm asking this on behalf of a friend. I've searched everywhere, including google, and have not found an answer.
Recently my friend's phone underwent a weird change. According to him, he was in class one day and had absolutely no service because it was in a basement. When he left the class though, his phone stopped displaying the Verizon name, in both the status bar and everywhere you would normally see it. Instead, it now seems to say that his service provider is Vodafone NL, which according to my research is a Netherlands based phone provider.
We live in NYC though so that's a bit of a problem. He is able to make phone calls sometimes, but he is apparently unable to send or receive texts, and cannot access any data.
He's waiting a day or two to see if it fixes itself, but he intends to take it to Verizon to have them check it out eventually if there's nothing. Anyone have any idea what the problem might be?
His phone is completely stock btw, no mods or root or anything.
UPDATE: Nevermind, I managed to resolve it for him by having him switch to CDMA and then having him scan networks for Verizon again. That seemed to fix it. Still no idea what caused it to switch to Vodafone though...
Has anybody else had this issue where your data connectivity is lost randomly. I have the 4G/LTE indicator on and still cant connect. The are quite a few discussions on the net with weird suggestions on how to fix it... but anybody have any fixes?
sridhar618 said:
Has anybody else had this issue where your data connectivity is lost randomly. I have the 4G/LTE indicator on and still cant connect. The are quite a few discussions on the net with weird suggestions on how to fix it... but anybody have any fixes?
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Click to collapse
mine seems to have an issue 1 in 10 times or so, only when connected to WiFi. I added the apn steps found in the Nokia forums. Seems to be ok, but I have to let it run for awhile.
I read these issues are the result of a defective batch of Lumia 900's and regardless of the fact that some of you have have workarounds this problem may re-occur again and again. I'd recommend a handset swap if possible.
http://www.phonearena.com/news/Some-...issues_id28888
Since adding the apn in, I've not had a single problem. But, grain of salt, I didn't have that big of an issue in the first place, and, its only been 7 hours ir so.
The apn thing was required for while on T-Mobile windows phone devices on launch of seven. Nodo fixed it and it was no longer required..
But before running of and branding all issues the result of some mexican imei foul up, read some of the other thoughts. To me its more plausible to think of the issue as a provisioning scenario, or apn, to think some banditos are to blame. We can blame them little buggets later, and why waste a good excuse so early.
SYMPTOM: can't see any mobile networks
BACKGROUND: I've been using htc one x for a month now. Initially on three, but their signal was unusable at home, so sim-unlocked and switched a couple of weeks ago to giffgaff ( a virtual network on top of the UK o2 network).
All has been fine, until today. I sent a few texts & calls in the morning, and mobile data was working. Since then, I can't see any mobile network.
wifi is fine.
Search Networks pops up "Error while searching for networks" and finds none.
No software changes of any sort since last successful call. No changes at all today, at least until I tried to diagnose the problem.
Running stock rom, with the WW update of a couple of weeks ago (1.28.771.9.CL56522 release-keys) -- neither S-OFF nor unlocked bootloader.
Nothing obvious to me in the normal or radio logcat logs.
The only thing I did after the last successful call was to run sensorly to try and map a trip. I've used this before without any problems. It got no connection but I thought nothing of that. I've since uninstalled it just in case it could somehow be interfering with the radio.
THINGS I'VE TRIED:
No, the airplane mode isn't on, and mobile is. I've toggled airplane from settings and power switch, many times
recreated the APN
checked other phones - yes there are a number of networks visible
tried the original o2 sim - same problem
safe mode
cold boot
reboot, reboot, reboot
obviously I haven't pulled the battery...
turned off wifi, in case it was somehow interfering
HTC diagnostic tool
factory reset
confirmed imei is not blocked
Any ideas? Bearing in mind that I'm looking for something which can happen spontaneously.
Interestingly, while writing this I've just noticed that Baseband version shows as Unknown. That worries me - is it possible that my radio partition has spontaneously corrupted itself?
I did speak to 02 support - they said to take it into a shop for warranty repair. I don't want to try a custom ROM just yet -- not when I might have to use the warranty. But is there any way to force it to reinstall the stock rom (preferably not involving windows)?
I have the same problem as well and flashing custom roms did not solve it for me. But for me even the IMEI number is shown as UNKNOWN...I haven't done anything special to get this issue, one day when I woke up the phone could not connect to any network.
I have tried a lot of different methods but with no success. I don't think we can do anything about the baseband without S-OFF.
If a hard reset fails, then it's time to think about returning the unit. Either get a refund or get it replaced.
This may be irrelevant; but I've had this happen to me on my GNexus. I solved it by going back to stock and it just fixed itself overnight.....
my HTC One X did the same after about 2 weeks. Gave it back to supplier, waiting my replacement.
Even tested with a different SIM card, did a hard reset. Problem stayed the same.
Im curious did any of you find a resolution to this? it happened to me a while ago but yet to fing a solution. HTC refuse to fix under warranty because it is unlocked.. i am currently waiting for the next official update to see if that fixes anything but the way things are looking that could be a while..
Hi
stout0_0 said:
Im curious did any of you find a resolution to this? it happened to me a while ago but yet to fing a solution. HTC refuse to fix under warranty because it is unlocked.. i am currently waiting for the next official update to see if that fixes anything but the way things are looking that could be a while..
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Click to collapse
It sounds like a fault, probably the radio chip has just stopped working, no software is going to repair that. If it was a software problem, there would be hundreds or thousands of people all having the same issue.
Regards
Phil