Sprint issued me a new replacement phone - Samsung Epic 4G Touch

after talking to business care service yesterday and business retention. The supervisor i spoke to said that it is becoming a known issue with sprint which we already knew. But to my surprise, she gave me a 25$ credit.(which is always nice) and told me that she was sending a new phone to the store i purchased it from. Today i picked it up an so far no LOS. And even if the issue is still happening, who would say no to a brand new free phone. Also both the store and the supervisor told me that as long as it is happening i can exchange phones. But if the problem persist after a few exchanges then they would open my contract and let me purchase a new phone with credit.
anyone else have a similar story?
My hardware version is D710.10
I don't remember what my OG was, if this is newer than anyone else please post what yours is.
Sorry if this sounds kinda newbish, i rarely ever post on here.

Congratulations man good to hear. Hope the new unit works well for you. Mine is about 2 weeks old and it's the same version.
Sent from my SPH-D710 using xda premium

I have read similar things on different forums that this hardware version helps.
also on my old phone where it just said GINGERBREAD. it says GINGERBREAD.EG30

Only hardware version available is D710.10
---------- Post added at 12:57 PM ---------- Previous post was at 12:53 PM ----------
uhhhevan said:
also on my old phone where it just said GINGERBREAD. it says GINGERBREAD.EG30
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Click to collapse
Mine is a GINGERBREAD.EG30 never had loss

okay. i was not sure. sorry

I have the same hardware version "D710.10" and I get LOS, 1-2 times a day.

xpherion said:
I have the same hardware version "D710.10" and I get LOS, 1-2 times a day.
Click to expand...
Click to collapse
But does it say GINGERBREAD or GINGERBREAD.EG30

hey OP did they techs check your phone for the binary counter? I want to go for them to check mine out but I have 1 count, then flashed back to stock. Don't want them to void my warranty.

One4mNoWhere said:
hey OP did they techs check your phone for the binary counter? I want to go for them to check mine out but I have 1 count, then flashed back to stock. Don't want them to void my warranty.
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Click to collapse
they checked mine when i went to get a replacement, if u have a jig then use it. I had like 22 flashes on my counter but i have TEP so they still replaced mine, no charges either.

Yeah if you're planning to take your phone in then buy the $2 jig I say. $2 for peace of mind is well worth it, even though they probably wouldn't check the counter in the first place.

reddragon72 said:
But does it say GINGERBREAD or GINGERBREAD.EG30
Click to expand...
Click to collapse
My Build number is GINGERBREAD.EG30

Related

[Q] I flashed CM9 now i cant turn on the phone anymore

hi can someone help me i cant turn on the phone anymore i tried to clear used data and it just frose i took of the battery now i cant turn it on on download or in regular mod or in clockwork recovery any advice
majmuni said:
hi can someone help me i cant turn on the phone anymore i tried to clear used data and it just frose i took of the battery now i cant turn it on on download or in regular mod or in clockwork recovery any advice
Click to expand...
Click to collapse
Normally I wouldn't answer, because this question should be posted in the Q&A board, not here, but....
You hardbricked. WHen you try to turn on the device, you just get a solid blue LED, right? That's a hardbrick. Most likely because you did not follow the instructions in the OP telling you DO NOT FLASH ROM/KERNEL FROM ANY ICS RECOVERY. Only flash from EL26 StockCWM
If you have device insurance you can get Sprint to replace it, so long as you don't tell them HOW you killed it If you DON'T pay for insurance, it'll cost $35 to replace.
Moral of the story? READ THE OP. TWICE.
well my bad thanx no way to get it to turn on
neatchee said:
If you have device insurance you can get Sprint to replace it, so long as you don't tell them HOW you killed it If you DON'T pay for insurance, it'll cost $35 to replace.
Click to expand...
Click to collapse
Most of this is true. However, Sprint doesn't care HOW the phone gets bricked. I work for a Tech Store in Buffalo. If any tech/rep tells you that they won't replace a rooted/attempted root phone, call them a liar. Tell them to check Sprint's M&P's (methods and procedures).
That being said, rooting STILL voids your warranty, but Sprint is supposed to work on them. Chances are we just flash stock and work on it from there.
Sent from my SPH-D710 using xda premium
dav3wash said:
Most of this is true. However, Sprint doesn't care HOW the phone gets bricked. I work for a Tech Store in Buffalo. If any tech/rep tells you that they won't replace a rooted/attempted root phone, call them a liar. Tell them to check Sprint's M&P's (methods and procedures).
That being said, rooting STILL voids your warranty, but Sprint is supposed to work on them. Chances are we just flash stock and work on it from there.
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
So...how do you flash them back to stock if it gets bricked? care to share
d1msum4lyfe said:
So...how do you flash them back to stock if it gets bricked? care to share
Click to expand...
Click to collapse
I manage some repair shops. Last one I saw, last Wednesday, I couldn't get it going. I only had about an hour to mess with it, but I couldn't get anything to work. I wouldn't say I had completely given up, but given my resources at the store, it wasn't happening. Neither of the 2 computers we use in the tech room would recognize the device in Odin mode (while it read other Touches in Odin mode just fine). It would recognize the device if you booted regular and let it sit on the Galaxy S screen, but flashing wouldn't work and it would never advance past that screen. We just ordered a replacement for the guy. He had flashed a ROM from an ICS kernel.
Only problems I've had on mine is losing signal and the phone going into Airplane mode on rare occasions. Power button menu will actually say it's in airplane mode, too. Turning it off usually fixes things. My phone did have LOS problem initially, but that went away once Samsung updated the modem awhile back. So, it does seem that I end up in low signal situations now and again. Currently running the FC05 modem.
d1msum4lyfe said:
So...how do you flash them back to stock if it gets bricked? care to share
Click to expand...
Click to collapse
Oh if its hard bricked, we don't lol. I guess my point was more that if you bring a rooted phone into a sprint store, Mr. Hesse says we have to work on it or replace it if there's no physical or liquid damage
you did not follow the instructions in the OP telling you DO NOT FLASH ROM/KERNEL FROM ANY ICS RECOVERY. Only flash from EL26 StockCWM
Flash stock rom with odin and pit file then go from there.....
dav3wash said:
Oh if its hard bricked, we don't lol. I guess my point was more that if you bring a rooted phone into a sprint store, Mr. Hesse says we have to work on it or replace it if there's no physical or liquid damage
Click to expand...
Click to collapse
Then why did the rep say I had to wait a day and speak to the store supervisor to approve a replacement?
Mattheyu said:
Then why did the rep say I had to wait a day and speak to the store supervisor to approve a replacement?
Click to expand...
Click to collapse
Because the employee was a moron, doesn't know how to read, or doesn't know how to do his job properly.
Mattheyu said:
Then why did the rep say I had to wait a day and speak to the store supervisor to approve a replacement?
Click to expand...
Click to collapse
Because technically you voided your warranty by flashing software to your phone... It says that everywhere there is a big difference between rooted and custom firmware.... That would be why most everyone has a USB jig to reset the flash count in download mode ....
If they can prove you had ics on it they really don't have to do anything but flag your phone as warranty void
Sent from my SPH-D710 using xda premium
Epix4G said:
Because technically you voided your warranty by flashing software to your phone... It says that everywhere there is a big difference between rooted and custom firmware.... That would be why most everyone has a USB jig to reset the flash count in download mode ....
If they can prove you had ics on it they really don't have to do anything but flag your phone as warranty void
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
Their system reported that it was running stock EL29 (from a rep when I asked), the ODIN flash count was zero, and it reported that it was running official Samsung firmware. I could only get a vague answer pertaining to "microcode" when I asked them to prove it.
Mattheyu said:
Their system reported that it was running stock EL29 (from a rep when I asked), the ODIN flash count was zero, and it reported that it was running official Samsung firmware. I could only get a vague answer pertaining to "microcode" when I asked them to prove it.
Click to expand...
Click to collapse
Well call back and get the info so that you can at least inform us about micro code or whatever....good info is good info sorry about your phone but if you're going to be doing stuff like flashing alpha rooms you really need insurance too
Sent from my SPH-D710 using xda premium
Epix4G said:
Well call back and get the info so that you can at least inform us about micro code or whatever....good info is good info sorry about your phone but if you're going to be doing stuff like flashing alpha rooms you really need insurance too
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
I do have insurance, and they are now replacing it, but they refused to do it that day because the supervisor was not there.
Can you suggest a graceful way of convincing the tech who relayed this information to divulge his methods?
Mattheyu said:
I do have insurance, and they are now replacing it, but they refused to do it that day because the supervisor was not there.
Can you suggest a graceful way of convincing the tech who relayed this information to divulge his methods?
Click to expand...
Click to collapse
I just ask them ... It's my phone And just tell him you would like the info if possible just be nice is usually the thing kind of BS with them
Sent from my SPH-D710 using xda premium
Mattheyu said:
I do have insurance, and they are now replacing it, but they refused to do it that day because the supervisor was not there.
Can you suggest a graceful way of convincing the tech who relayed this information to divulge his methods?
Click to expand...
Click to collapse
Glad to hear you're getting a replacement. I'd been think about this microcode thing, ever since you posted about it in the other thread.
http://en.wikipedia.org/wiki/Microcode
I have a feeling the tech was using the word "microcode" as a synonym for the phone's firmware, taking the stance that the only way for the firmware to get wiped was if you manually flashed your phone. They're replacing your phone because 1) they really can't prove you rooted and flashed it, and the microcode thing was bull**** and 2) at the end of the day, they have to replace your phone anyways under warranty if you didn't drop it in the toilet.
If Sprint techs had some other way to identify that a phone had been manually flashed, other than the known methods, I'm quite sure the good folks at XDA would already know about it.

Galaxy S2 Bricked?

I have my phone rooted and tried to install the stock ICS though Odin3, about 5 minutes into the installation odin said that it had "Failed", now i can no longer go into the recovery. I can go into Downloading Mode but the phone is no longer being detected by windows, it does not even make a sound when i plug into the usb, i have already tried it on another pc and same thing.
What can i do about this? I am really shaken up since i just got this phone with a new 2 year contract from sprint. i have always rooted all of my phones before and have never gotten into such a serious problem.
Product Name: GT-i9100
Custom Binary Download: YES (2 Counts)
Current Binary: Samsung Official
Denny33142 said:
What can i do about this? I am really shaken up since i just got this phone with a new 2 year contract from sprint. i have always rooted all of my phones before and have never gotten into such a serious problem.
Product Name: GT-i9100
Custom Binary Download: YES (2 Counts)
Current Binary: Samsung Official
Click to expand...
Click to collapse
If you got this phone through Sprint, there is ZERO chance it is a GT-I9100. The I9100 is a GSM phone. Sprint is NOT a GSM network.
Sprint markets and sells their own version of the Galaxy S2, called the Epic 4g Touch. That phone has a model number of SPH-D710, and it has a forum of its own. (http://forum.xda-developers.com/forumdisplay.php?f=1281)
If you already flashed something for the i9100, it may have already changed the boot screen and about phone screen. Check the label under the battery for the model number.
Yes I imagined that I may have flashed with a different ROM (I didn't know there were different versions of the same phone). Is there anything I can do about this?
Have you checked the model number as suggested ? If so, what is it ?
Edit to add - If you do have an Epic 4G Touch, you need to post here.
The Model Number is: SPH-D710
I am not sure if there is even a way to at least get it back to stock since i can't even get it to be detected anymore, I am still under the 14 day warranty but i am sure that if i take it to the sprint store they will know that it was my fault.
Wrong forum. Post in the Epic 4G touch Q&A forum I linked you to.
Edit to add - Can you do anything to fix the phone ? Unfortunately I doubt it. If you can't get into download mode, that means the NAND is messed up & the phone needs to be JTAG'd. Either by a 3rd party repairer (probably cheaper option) or your carrier's authorised repairer/Samsung (probably more expensive option).
MistahBungle said:
Wrong forum. Post in the Epic 4G touch Q&A forum I linked you to.
Edit to add - Can you do anything to fix the phone ? Unfortunately I doubt it. If you can't get into download mode, that means the NAND is messed up & the phone needs to be JTAG'd. Either by a 3rd party repairer (probably cheaper option) or your carrier's authorised repairer/Samsung (probably more expensive option).
Click to expand...
Click to collapse
Umm he is posting in the correct forum. The XDA link you provided (http://forum.xda-developers.com/forumdisplay.php?f=934) goes to the OG Epic forum.
OP can you get the phone into download mode? (power + vol down) If you can you might still be able to flash sfhub's 1 click EL29 and restore your phone to working order.
http://forum.xda-developers.com/showthread.php?t=1433101
Esoteric68 said:
Umm he is posting in the correct forum. The XDA link you provided (http://forum.xda-developers.com/forumdisplay.php?f=934) goes to the OG Epic forum.
OP can you get the phone into download mode? (power + vol down) If you can you might still be able to flash sfhub's 1 click EL29 and restore your phone to working order.
http://forum.xda-developers.com/showthread.php?t=1433101
Click to expand...
Click to collapse
If he used international tar his boot loader is hosed and disabled his USB port his only thing is hope sprint replaces or pay the 50+ to have it jtag ....
Sent from my SPH-D710 using xda premium
http://mobiletechvideos.mybigcommerce.com/samsung-epic-4g-touch-jtag-brick-repair/
Epix4G said:
If he used international tar his boot loader is hosed and disabled his USB port his only thing is hope sprint replaces or pay the 50+ to have it jtag ....
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
Ouch, that sucks.
Esoteric68 said:
Ouch, that sucks.
Click to expand...
Click to collapse
Better than 300 on Craigslist
Sent from my SPH-D710 using xda premium
It lets me go into Downloading Mode but it is not being detected through USB at all so it looks like i cannot do anything myself, this really sucks as i just got this phone with a 2 year contract .
Does anyone know if Sprint does this kind of repair In-Store? Problem is that if i send it to MobileTechVideos i will be without a phone for several days including the weekend.
Esoteric68 said:
Umm he is posting in the correct forum. The XDA link you provided (http://forum.xda-developers.com/forumdisplay.php?f=934) goes to the OG Epic forum.
OP can you get the phone into download mode? (power + vol down) If you can you might still be able to flash sfhub's 1 click EL29 and restore your phone to working order.
http://forum.xda-developers.com/showthread.php?t=1433101
Click to expand...
Click to collapse
FYI,this post was originally in the I9100 forum. Looks like it got moved to the right place.
Denny33142 said:
It lets me go into Downloading Mode but it is not being detected through USB at all so it looks like i cannot do anything myself, this really sucks as i just got this phone with a 2 year contract .
Does anyone know if Sprint does this kind of repair In-Store? Problem is that if i send it to MobileTechVideos i will be without a phone for several days including the weekend.
Click to expand...
Click to collapse
Sprint will not jtag it Samsung can do it but will take longer . And who knows what they charge ....go to sprint maybe they will replace it say you hooked it up to kies and it said there was a update ...who knows maybe they will replace otherwise pay the rush on jtag and go buy burner phone for a couple days
Sent from my SPH-D710 using xda premium
ctomgee said:
FYI,this post was originally in the I9100 forum. Looks like it got moved to the right place.
Click to expand...
Click to collapse
I wondered if that was the case but the link given to him was still for the OG Epic, not the Epic Touch.
---------- Post added at 09:46 AM ---------- Previous post was at 09:45 AM ----------
Epix4G said:
Better than 300 on Craigslist
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
Very 'glass is half full' of you and also very true, hadn't considered that. lol
Esoteric68 said:
I wondered if that was the case but the link given to him was still for the OG Epic, not the Epic Touch.
---------- Post added at 09:46 AM ---------- Previous post was at 09:45 AM ----------
Very 'glass is half full' of you and also very true, hadn't considered that. lol
Click to expand...
Click to collapse
But that's why I still have a evo 3d just in case I brick this and I will probably keep it after I get nexus and sell my epic touch.
Sent from my SPH-D710 using xda premium
Esoteric68 said:
I wondered if that was the case but the link given to him was still for the OG Epic, not the Epic Touch.
Click to expand...
Click to collapse
Yeah, but he was intending it to be for the touch, based on the actual text of his post. Looks like an honest mistake. MistahBungle is usually very good at giving out info.
I feel bad for this guy, poor usb is disabled from international galaxy rom. Before you touch your phone, make sure you know what your doing first man, learn your device and everything before attempting something new especially with the GS2 since they're's a few versions of this phone.
More than a few.
ctomgee said:
More than a few.
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Click to collapse
You do realize that a "few" isn't a specified amount, right? if I said a couple that would be two. 10, 15, 20 different versions is not "a lot" or "a ton" other wise the Marines would change the slogan from "The (few), the proud, the Marines" to "The masses, the proud, the Marines" learn your english. A few means small amount, which is misconceived by different people, and thrown out of context due to the fact that everyone has an OPINION! on small amount. Would you like to attempt to belittle me more? Or shall I embarrass you again? Now go back to your own forum, and allow us to converse with others who have an IQ level above 12.

[Q] GPS not working, never did.. Now what?!?!

Didn't want this to be my first post, but whats up.. Just coming from a Verizon Droid X , I love this phone EXCEPT the fact that the GPS just doesn't work.. I didn't even notice until after I flashed CM10 the first day. It find's 20+ satellites with the GPS status app, it just NEVER locks on to any of them and in Maps my phone thinks I am in N.C. when i'm in NYC.. I tried flashing other ROMS, I tried different kernels, I tried flashing a GPS fix through CWM I found here on XDA, I even tried flashing back to the stock OTA and kernel via Odin.. I've tried everything and still NOTHING!!! I bought the phone new in the box from a dude on Craigslist so I can't exactly take it to AT&T since I have no warranty and I am using Straight Talk (which kinda sux btw)... Not really sure what to do, i'm usually good at troubleshooting but i'm stuck.. Any advice would be super welcome!! Thanks.. I feel like such a n00b hahaha!!!
Just call samsung . They'll take care of you
Sent from my SGH-I747 using xda app-developers app
I would have to agree, if the GPS radios aren't working on stock it sounds like you have a bum device. If the problem is that severe it shouldn't be any problem to reproduce at the store where you purchased to device to have it replaced under warranty.
Yupp, thanks guys.. I think i'm gonna take it back to an AT&T store and see what they can do for me.. Only thing is I tripped the flash counter, its on 2 right now. I understand Triangle Away app takes care of that which I downloaded, but I don't know if I need to be rooted to run that app. I'm back to full stock unrooted right now.. Does anyone know??
As i have never used the app I can't say for sure that it requires root, although i do suspect it would. Certainly its worth the extra 15 minutes or so to root the device, triangle away, and then flash back to stock if it is going to cost you a warranty claim on an obvious hardware defect that is no fault of your own :good:.
Awesome.. Well I reverted back to stock and derooted. I then take it to an AT&T service center to replace, but they tell me they can't because I don't have an AT&T number.. I'm using Straight Talk but it runs on AT&T networks, whats the difference. It was payed for full price 3 weeks before at an AT&T store!!! Bunch of jerks.. Guess i'm stuck calling Samsung themselves, lets see where this one goes..
btw, they say that yes it has defective hardware.. Awesome I got the broken one!!! Just my luck...
Orsteezy said:
Awesome.. Well I reverted back to stock and derooted. I then take it to an AT&T service center to replace, but they tell me they can't because I don't have an AT&T number.. I'm using Straight Talk but it runs on AT&T networks, whats the difference. It was payed for full price 3 weeks before at an AT&T store!!! Bunch of jerks.. Guess i'm stuck calling Samsung themselves, lets see where this one goes..
btw, they say that yes it has defective hardware.. Awesome I got the broken one!!! Just my luck...
Click to expand...
Click to collapse
I didnt notice the part about craigslist the first time i read your post, ouch...that sucks man. I'm not sure how the manufacturer warranty works with multiple owners, but the hardware is covered for a year through them...maybe leave out the part about craigslist hey.
dntesinfrno said:
I didnt notice the part about craigslist the first time i read your post, ouch...that sucks man. I'm not sure how the manufacturer warranty works with multiple owners, but the hardware is covered for a year through them...maybe leave out the part about craigslist hey.
Click to expand...
Click to collapse
Haha yea I'm definitely leaving the part out about craigslist. I'm just gonna say my friend bought it for me as a gift.. I'm sure there'll be no problem concerning warranty, its a brand new phone for christ' sake!! Funny, my phone now thinks i'm in Florida.. Hilarious
Good luck with that, hows the weather down there this time of year?

[Q] Reset ODIN counter

I have an issue with my T999 and that is, I cannot connect via USB (charging or otherwise). I talked with T-Mobile and they're sending me a replacement phone and I have to send my current phone back to them. This is great, but what my concern is, the ODIN counter is at 8, but it is currently not rooted and no custom ROM. I read that if there is any number on the counter, it will void warranty, in which case, I will have to pay for the replacement. I read that I can reset the counter while rooted, but I cannot even connect my device to the computer to do so. I am only asking, because I have searched and could find no information to help me out. I feel that I am just screwed unless someone knows how I can root, reset and flash without USB connectivity.
Thank you.
Do you have CWM or TWRP recovery? If so, it's quite easy. If not, then I'm not sure of any way to do so.
Have you tried other cables or on a different computer?
Sent from my SGH-T999 using Tapatalk
DocHoliday77 said:
Do you have CWM or TWRP recovery? If so, it's quite easy. If not, then I'm not sure of any way to do so.
Have you tried other cables or on a different computer?
Sent from my SGH-T999 using Tapatalk
Click to expand...
Click to collapse
Unfortunately, I do not have any recoveries that I know of. I have tried other cables and computers, but the connection on the phone itself is screwed. It's so bad in fact, that it shuts the computer down for safety reasons. :crying:
Cannibalshymn said:
Unfortunately, I do not have any recoveries that I know of. I have tried other cables and computers, but the connection on the phone itself is screwed. It's so bad in fact, that it shuts the computer down for safety reasons. :crying:
Click to expand...
Click to collapse
Unfortunately, I don't thing there is anything you will be able to do then. You have to be able to connect to the computer to root the phone. Theres just no other way that has been discovered that I am aware of.
I have heard a lot of people claim that they don't bother checking the counter, so there is hope. Sorry I dont have any better ideas for you man. Good Luck though!
DocHoliday77 said:
Unfortunately, I don't thing there is anything you will be able to do then. You have to be able to connect to the computer to root the phone. Theres just no other way that has been discovered that I am aware of.
I have heard a lot of people claim that they don't bother checking the counter, so there is hope. Sorry I dont have any better ideas for you man. Good Luck though!
Click to expand...
Click to collapse
I was afraid that I would not have any other options. Thanks anyway. I will continue my online research and try things on my own (avoiding complete BRICK).
Cannibalshymn said:
I was afraid that I would not have any other options. Thanks anyway. I will continue my online research and try things on my own (avoiding complete BRICK).
Click to expand...
Click to collapse
You never know! Maybe someone else here will have something you can try.
DocHoliday77 said:
You never know! Maybe someone else here will have something you can try.
Click to expand...
Click to collapse
This is true. If I find something, will surely post in here. Also, would like an opinion. My phone is going back due to a hardware malfunction, not software. Is it a possibility that the counter won't even be an issue?
Cannibalshymn said:
This is true. If I find something, will surely post in here. Also, would like an opinion. My phone is going back due to a hardware malfunction, not software. Is it a possibility that the counter won't even be an issue?
Click to expand...
Click to collapse
If they check it, it will be an issue. This is why so many have major problems with this practice. Rooting the phone, or flashing a rom has nothing to do with a faulty usb port, speaker wiring, loose button, etc. But they can and have refused warranty claims for this before.
Like I said though, I have seen plenty of people claim they got theirs replaced and the counter was tripped. So apparently they never checked it. But on the other side, there have also been people who verified that their claim was denied due to the counter.
If you have insurance though, such as Asurion through Tmobile, this doesnt matter at all. You can flash it, drop it, kick it, drown it. light it, and then throw it across the room, and they will still replace it, minus deductible of course.
I have seen where a few people have replaced the usb port on their phone though. The part is probably pretty cheap, and if its an easy replacement, you may want to consider it.
DocHoliday77 said:
If they check it, it will be an issue. This is why so many have major problems with this practice. Rooting the phone, or flashing a rom has nothing to do with a faulty usb port, speaker wiring, loose button, etc. But they can and have refused warranty claims for this before.
Like I said though, I have seen plenty of people claim they got theirs replaced and the counter was tripped. So apparently they never checked it. But on the other side, there have also been people who verified that their claim was denied due to the counter.
If you have insurance though, such as Asurion through Tmobile, this doesnt matter at all. You can flash it, drop it, kick it, drown it. light it, and then throw it across the room, and they will still replace it, minus deductible of course.
I have seen where a few people have replaced the usb port on their phone though. The part is probably pretty cheap, and if its an easy replacement, you may want to consider it.
Click to expand...
Click to collapse
OK. I get that. I went to a T-Mobile store yesterday with my issue and was told that, if there was an issue with the warranty, I would have to pay $110 (I currently do pay for insurance/protection plan through T-Mobile). The man who looked at the phone said that it looked as though it was just damaged by a faulty Micro-USB plugin, and said that in his opinion, there should not be any issues as far as the warranty goes. That is why I was wondering about the counter and if that would impact it. But the insurance I have is through T-Mobile, and on that note, I should not stress too much about it? I receive the replacement phone as early as tomorrow, in which time, I will send the old one back, where they will inspect the damages and come to their conclusion on whether or not I will have to pay, or if everything is covered. I have found a couple of wireless ADB connections for the phone, but it has been so long since I have rooted the phone that way, that I am just going to take my chances and hope all goes well with the exchange process. Thanks for everything!
Please let us know the final outcome.
If you filed through T-Mobile it's going to be warranty. If you went through Asurion it's insurance. Insurance has a $150 deductible, so either way it sounds like you're better off using warranty.
Sent from my SGH-T999 using Tapatalk
Update: The phone that they sent me is a T999L. Now have 4G LTE. I am returning the old T999 tomorrow afternoon through UPS. As soon as I know something from T-Mobile, I will share the results here.
Cannibalshymn said:
Update: The phone that they sent me is a T999L. Now have 4G LTE. I am returning the old T999 tomorrow afternoon through UPS. As soon as I know something from T-Mobile, I will share the results here.
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Nice! Congrats on the free upgrade!
Sent from my SGH-T999 using Tapatalk
---------- Post added at 01:36 AM ---------- Previous post was at 01:34 AM ----------
Cannibalshymn said:
Update: The phone that they sent me is a T999L. Now have 4G LTE. I am returning the old T999 tomorrow afternoon through UPS. As soon as I know something from T-Mobile, I will share the results here.
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Please make sure you read my T999L thread before flashing anything! Some important stuff you should know first is in there.
Sent from my SGH-T999 using Tapatalk

Need help if possible - TMobile locked the phone

I tried a new kernel and using Odin all seemed to have gone well, phone booted up without a problem. After I wen to unlock it this message appears (see picture attached) and I'm unable to connect to the network via data. I have tried everything I can think of, flashing old kernel back odined back to stock firmware and the damn thing won't go away. Even went by TMobile in the off chance they can unlock it but the the rep talking with technical help was able to see the software had been modified in some way and directed me to call Samsung technical help.
Anyone come across this problem that can make a suggestion on how to correct it? BTW on wifi everything works including calls (wifi calling) data, etc.
http://forum.xda-developers.com/tmobile-galaxy-s6-edge/general/psa-odin-5-1-1-t3136151
this might help idk
Did you factory reset? (I.E. wipe your user data)? I don't see anywhere in your post that you say you did.
Sent from my SM-G925T using Tapatalk
Malnilion said:
Did you factory reset? (I.E. wipe your user data)? I don't see anywhere in your post that you say you did.
Sent from my SM-G925T using Tapatalk
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yup tried that also
The only way to correct/avoid this would be to not enable security protocol in settings and then make your system "custom" by using odin.
This is the Samsung "gotcha" for messing with phone in a way that borks it.
Pp.
PanchoPlanet said:
The only way to correct/avoid this would be to not enable security protocol in settings and then make your system "custom" by using odin.
This is the Samsung "gotcha" for messing with phone in a way that borks it.
Pp.
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Yeah they got me alright, I have never faced a problem like this one and have been able to recover from most anything I've tried, either by myself or with a little help from members here with Odin or adb. So I already wiped the phone completely and odined back to complete stock 5.1.1, obviously that did not work so there is no way to restore the efs IEMI data?
Which of the security protocols and by custom using odin, do you mean flashing a rom with the protocols adjusted?
Jdom58 said:
Yeah they got me alright, I have never faced a problem like this one and have been able to recover from most anything I've tried, either by myself or with a little help from members here with Odin or adb. So I already wiped the phone completely and odined back to complete stock 5.1.1, obviously that did not work so there is no way to restore the efs IEMI data?
Which of the security protocols and by custom using odin, do you mean flashing a rom with the protocols adjusted?
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Did you disable reactivation lock and clean wipe? I don't have this phone yet but have seen something similar on note4
steve97ta said:
Did you disable reactivation lock and clean wipe? I don't have this phone yet but have seen something similar on note4
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where do you find the reactivation lock, didn't see that
Jdom58 said:
where do you find the reactivation lock, didn't see that
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Click to collapse
Settings then security
See Aou's thread about freezing this once you root. I'm getting the edge Saturday so been reading up on everything. Let me know if that works
steve97ta said:
Settings then security
See Aou's thread about freezing this once you root. I'm getting the edge Saturday so been reading up on everything. Let me know if that works
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Click to collapse
He Steve, just thought I would follow up with you on this. Final verdict is to date as far as I could find there is no fixing the situation I was in. When that msg pops up, the phone is toast and there is nothing you can do except replace the phone. I spoke with T-Mobile upper technical management and they explained what happened is the security software in the device has detected root and disabled the IEMI from receiving or transmitting any data. Once that happens the warranty is voided and even a customer who's been with them for the last for the last 15 years can't get a break. They have a strict policy on rooted or software altered phones and will not want anything to do with them (the warranty warning is clear) can confirm that a phone has been tampered with even without having the physical phone in hand. So bottom line is something goes wrong with root or afterwards forget about any support or warranty exchange with T-Mobile. they will check security software and will know if you have tripped Knox.
The new "brick".
Sorry about your situation but it goes to show how Samsung is treating this phone, like a dang eyephone.
Pp.
---------- Post added at 10:48 AM ---------- Previous post was at 10:34 AM ----------
It would be a great help if you could break down your steps and procedures along with links to any downloads you did so others don't fall into this trap.
This is what xda is all about.
Pp.
PanchoPlanet said:
The new "brick".
Sorry about your situation but it goes to show how Samsung is treating this phone, like a dang eyephone.
Pp.
---------- Post added at 10:48 AM ---------- Previous post was at 10:34 AM ----------
It would be a great help if you could break down your steps and procedures along with links to any downloads you did so others don't fall into this trap.
This is what xda is all about.
Pp.
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Yeah no kidding, the ironic thing is that I had taken the phone to be looked at lunch time and the phone was stolen while I was having lunch.
Do you still have the phone? No phone is ever toast =/
---------- Post added at 10:33 AM ---------- Previous post was at 10:33 AM ----------
mrbmg said:
Do you still have the phone? No phone is ever toast =/
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Stolen... lolol
mrbmg said:
Do you still have the phone? No phone is ever toast =/
---------- Post added at 10:33 AM ---------- Previous post was at 10:33 AM ----------
Stolen... lolol
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Yeah would you believe it, bet the dumbass got surprise with a useless phone. I have many places around me that repair laptops/phones and I know of two with very "savvy" techs in there and they could not help. then I go to lunch and the freaking thing get stolen, oh well divine intervention.
Holy Bat Crap!
If you have insurance you can claim it stolen and pay the deductible and get another phone.
Pp.
PanchoPlanet said:
Holy Bat Crap!
If you have insurance you can claim it stolen and pay the deductible and get another phone.
Pp.
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LOL yeah no kidding, thank God for divine intervention and insurance $175 replacement was just delivered :good:
Jdom58 said:
LOL yeah no kidding, thank God for divine intervention and insurance $175 replacement was just delivered :good:
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So freezing the security apk didn't work?
Jdom58 said:
LOL yeah no kidding, thank God for divine intervention and insurance $175 replacement was just delivered :good:
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This might seem like a question out of left field, but the phone that you modified that T-Mobile blocked, was it bought / leased directly from T-Mobile, or was it done through a 3rd party like a Rent-A-Center or something like that?
jntdroid said:
This might seem like a question out of left field, but the phone that you modified that T-Mobile blocked, was it bought / leased directly from T-Mobile, or was it done through a 3rd party like a Rent-A-Center or something like that?
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Click to collapse
I've been thinking about this and it just doesn't make sense. If it is your phone, it's yours. They don't care what you do with it. But if you screw it up and you're rooted it gives them the opportunity to deny warranty. Which 9 times out of 10 they still honor warranty because they are clueless. There is more to this story.
Much more, and I really wanna know exactly why this happened..

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