I lost data, voice and text on my phone last Saturday night (11/19) just by doing a factory reset on my Incredible. I didn't notice it until Sunday afternoon when I left the house because I was on wifi at home. I realized that I didn't have any 3G, so when I got home I disabled wifi and started to try and troubleshoot. I could not get it fixed, so I called Verizon.
I talked to the level one tech and she got my text and voice working. She couldn't get my data working, so she handed me off to level two. After a total of about an hour on the phone, it was determined that I was in need of a replacement.
I was told that I would receive the replacement phone on Tuesday (11/22) by 3:00 PM. I received it at work and opened it up to find the camera lense was loose in the box. I figured that it was not a big deal and just stuck it back on the phone. I put it aside since I was at work and didn't want to go through all the setup there.
When I got home, I started playing with it and realized the power button was messed up. I would have to push it 4-5 times to get it to work. I couldn't handle that, so I called them on Wednesday morning and they said that they would send out another replacement.
I received the second replacement today and got it activated. After the automatic reboot, it went into a bootloop. I pulled the battery and restarted it. I booted into the homescreen and I started to set it up. When I opened the app drawer, the phone rebooted. When it started back up, it went into another bootloop.
I called them back and I told them that I was getting a little irritated about this and they said they didn't blame me, they would be too. They said that if they couldn't get it fixed this time that they would try to replace it with something else.
The customer service rep transferred me to tech support and she had me go into the bootloader to do a factory reset. When it rebooted, it was still in a bootloop. She said that she would put in an order for another replacement and I asked her since I was only a month away from an upgrade, if I could just upgrade early. She asked me if that was what I wanted to do and I told her as long as I didn't have to pay any extra, then that was what I wanted to do. She told me that it would be just like upgrading on 12/28/11 (My upgrade date). I told her that was what I wanted to do. I also asked her if it affected my plan at all and she said no, everything would stay the same, just a different phone.
My Rezound will be here on Monday.
Nice! Though I'm sure that was a pain to deal with,it ended well.
I'm confident that it'll have root in due time,nevermind all the pissing and moaning about it over on the Rezound board
Devildog8791 said:
I lost data, voice and text on my phone last Saturday night (11/19) just by doing a factory reset on my Incredible. I didn't notice it until Sunday afternoon when I left the house because I was on wifi at home. I realized that I didn't have any 3G, so when I got home I disabled wifi and started to try and troubleshoot. I could not get it fixed, so I called Verizon.
I talked to the level one tech and she got my text and voice working. She couldn't get my data working, so she handed me off to level two. After a total of about an hour on the phone, it was determined that I was in need of a replacement.
I was told that I would receive the replacement phone on Tuesday (11/22) by 3:00 PM. I received it at work and opened it up to find the camera lense was loose in the box. I figured that it was not a big deal and just stuck it back on the phone. I put it aside since I was at work and didn't want to go through all the setup there.
When I got home, I started playing with it and realized the power button was messed up. I would have to push it 4-5 times to get it to work. I couldn't handle that, so I called them on Wednesday morning and they said that they would send out another replacement.
I received the second replacement today and got it activated. After the automatic reboot, it went into a bootloop. I pulled the battery and restarted it. I booted into the homescreen and I started to set it up. When I opened the app drawer, the phone rebooted. When it started back up, it went into another bootloop.
I called them back and I told them that I was getting a little irritated about this and they said they didn't blame me, they would be too. They said that if they couldn't get it fixed this time that they would try to replace it with something else.
The customer service rep transferred me to tech support and she had me go into the bootloader to do a factory reset. When it rebooted, it was still in a bootloop. She said that she would put in an order for another replacement and I asked her since I was only a month away from an upgrade, if I could just upgrade early. She asked me if that was what I wanted to do and I told her as long as I didn't have to pay any extra, then that was what I wanted to do. She told me that it would be just like upgrading on 12/28/11 (My upgrade date). I told her that was what I wanted to do. I also asked her if it affected my plan at all and she said no, everything would stay the same, just a different phone.
My Rezound will be here on Monday.
Click to expand...
Click to collapse
LUCKY. now i know what it takes to get a new phone im going to try it.
I used that exact excuse (sort of) to get a brand shiny new HTC Rezound a month early. I called Verizon "Customer Service" and told them the screen on my DInc shattered and asked if they could bump my upgrade date so I could just get a new phone rather that getting a warranty replacement. Two days later and a shiny new Rezound was in my hands.
What did you end up getting?
Sent from my ADR6425LVW using xda premium
dawynkoop said:
I used that exact excuse (sort of) to get a brand shiny new HTC Rezound a month early. I called Verizon "Customer Service" and told them the screen on my DInc shattered and asked if they could bump my upgrade date so I could just get a new phone rather that getting a warranty replacement. Two days later and a shiny new Rezound was in my hands.
What did you end up getting?
Sent from my ADR6425LVW using xda premium
Click to expand...
Click to collapse
I'm a year away from being able to upgrade
No hope for me in doing something like that.
Hit it with a hammer.
Related
So I returned my Evo to a sprint store today and they gave me a replacement phone that was previously used, as they are out of new evos.
When I got home I was in the process of rooting it when I realized that it doesn't have the Liquid damage indicator at the bottom of the phone, under the battery cover. This is my 3rd evo, so I know there is supposed to be an indicator there. I immediately returned to the store and the guy said not to worry about it because they don't even look at the indicator they looked at "the phone itself"
I called customer service after I left and they refused to help, saying I need to deal with the store... Its funny how during my first 30 days of sprint, CS was very kind and helpful every time I called, but now that i'm locked in that is no longer the case....
If I ever have to send the phone to HTC for a fix i'm screwed because they will think its been tampered with. Should I go back to the store and speak to the manager?
The phone itself seems to be in good condition. No scratches on the outside or anything. However, it was activated 7/23 and it has 1172 used minutes on it...
starplaya93 said:
So I returned my Evo to a sprint store today and they gave me a replacement phone that was previously used, as they are out of new evos.
When I got home I was in the process of rooting it when I realized that it doesn't have the Liquid damage indicator at the bottom of the phone, under the battery cover. This is my 3rd evo, so I know there is supposed to be an indicator there. I immediately returned to the store and the guy said not to worry about it because they don't even look at the indicator they looked at "the phone itself"
I called customer service after I left and they refused to help, saying I need to deal with the store... Its funny how during my first 30 days of sprint, CS was very kind and helpful every time I called, but now that i'm locked in that is no longer the case....
If I ever have to send the phone to HTC for a fix i'm screwed because they will think its been tampered with. Should I go back to the store and speak to the manager?
The phone itself seems to be in good condition. No scratches on the outside or anything. However, it was activated 7/23 and it has 1172 used minutes on it...
Click to expand...
Click to collapse
If you're past your 30 days then you are stuck with a) that phone b) an ETF if you leave sprint (which wouldn't be THAT bad considering you have an EVO you could sell) or c) whatever you can talk them in to giving you.
Sprint is now within their right by contract to provide you with a used/refurbished phone. If you want HTC to do anything with it then you should speak to someone there about the situation, see what they say.
Call retentions (I think they're called accounts services now). Honestly, I never bother with CS because they don't know crap 100% of the time, and will then transfer you 99% of the time to someone else who also doesn't know crap. The people at retentions are the only ones I've noticed that can do things to make you wanna stay with Sprint, whereas CS always made me wanna go to another cell provider. You can call them directly @ 877-775-4886.
With the launch yesterday I called P4U and asked if I could purchase SIM-FREE. They checked and told me no...
Last night, once home I find that others have walked in and gotten a Sim-Free phone.
No problems, I called this morning to see if they had stock left - they do - excellent... except the price is now £100 more at £630 - WTF!
I explained that their misinformation had caused the issue expecting they would let me have one at launch price. I was sent to talk to Head Office, then back to the store, then back to head office. Long and short - NO!
Super annoyed....
/R
They are changing it back to £529.50 tomorrow - https://twitter.com/#!/phones4u (scroll down a bit)
Wish they'd get a move on and sort my upgrade out though. They are ****.
Too late, they totally passed me off. Will avoid in future. Got mine from O2 in the end - they went the extra mile to help.
R
Sent from my Galaxy Nexus using XDA App
I went to four different branches before i managed to get one sim free...three said they don't do it sim free..and one didn't even know it was out !!
I did vow never to go there again as they really really make life difficult if you need to replace a phone if faulty, they have no returns policy and it took me 1 hour and 45 minutes to go through their process of exchanging my girlfriends faulty Lumia.
That sux. At least you could get yours. I have to wait till carriers in the USA stop dilly dallying.
I have a brand new Galaxy Nexus that I bought outright from a friend.
Last Friday I took it into a Verizon store to get a new sim card.
When I got home I unlocked the bootloader, rooted, and that's it, I kept the stock Verizon rom on it and just installed a few of my apps off the market.
Since Friday my phone has rebooted a number of times, while in use it gets VERY hot (135*F), 4 or 5 times now I have gotten a window that comes up and says "Select next to finish activation" as if the phone thinks it's not activated yet, and the worst of them is the 4G drops on this phone far too often. I have been taking the same route home for over a year and on my Tbolt i had a solid 4G signal the whole way, on the Galaxy it drops to 3G about 4 or 5 times on the way home, and sometimes loses data alltogether.
Not sure if these are all just flukes, or if other people have experienced this as well.
Thoughts?
Yes,unroot relock and take it in the same thing happened to mine and I got a brand new one..mine dropped 4g constantly you may wanna call and have them trouble shoot it so when they see it doesn't help they will write up a ticket note it on ur account so when u go into a store no waiting or stupid questions
Oh and I would only mention that its dropping signal all the time nothing more nothing less
Yeah and just to be clear, i relocked and unrooted and used it all day today and still having the same issues.
When I went into the store today they flat out would not help me whatsoever because i didn't buy the phone from them.
They said it doesn't matter if I was the first person to touch the phone after it came out of the box, if i didn't buy it from them (Verizon) then they won't warranty it.
Called support and got told the same thing, the phone is no longer under warranty because it changed ownership, even though I just activated it 6 days ago.
Well isn't that just ****ing great.
Namtaru said:
Called support and got told the same thing, the phone is no longer under warranty because it changed ownership, even though I just activated it 6 days ago.
Well isn't that just ****ing great.
Click to expand...
Click to collapse
OK ... don't go to the verizon store they won't do it for you ... what you need to do is call tech support and tell them your issues .... listen the galaxy nexus is less than a year old verizon have to give support to the customer.. . I'm telling you because I've done it ... I been with verizon for years and I've owned several phones and every time I get a phone a new phone without signing a new contract first thing I do is call tech support and ask for a replacement .... if the phone is less than a year old they will do it ....... good luck
Sent from my Galaxy Nexus using XDA
I already called support, they wont replace it, because I didn't purchase it directly from my account.
I'm taking the long route here and shipping it back to my friend, who is going to put it back on his account, then get a refurb, then send me the refurb when he gets it.
Well here it goes, I was lucky enough not to pre order this device and was able to walk into Bestbuy and purchase one. Of course the night that I got my phone or night after with my luck I was getting out of my truck and totally forgot the phone was on my lap and jumped out, it hit my step on my truck and then landed on the gravel. Ended up cracking of course I posted about it when it happened so I jumped through hoops and called Asurion and filed a claim. They sent me a brand new device which is awesome so I sent the other phone back and was fine, well literally a day or so after the recall was announced. Being that it was fresh no one really knew what was going on so I let it be. I have requested my money back from Asurion since technically I paid for a claim that was never needed since they would have swapped the phone anyway which didn't fly because they said they couldn't get my original device back to me, Bestbuy said I can't do anything even though the phones brand new because the IMEI numbers don't match and Verizon is pointing at Bestbuy and Samsung. Asurion has told me that I can't do anything besides wait until they get devices to ship me out another one. It's been over twenty days and they claim it is still on backorder which I don't understand because all carriers have gotten devices to swap everyone out with. At this point I have no idea what to do, I like the device and I just want my replacement but at the same time I think it's taking them a little too long. Just looking for any suggestions ( besides wait ) lol. While I don't think my device has any battery issues and is okay I still don't feel comfortable when I go to charge it every night.
Did you check the IMEI on Samsung's recall website? Or tried the Samsung + app which will tell you if it needs to be recalled? Not every device was affected.
raduque said:
Did you check the IMEI on Samsung's recall website? Or tried the Samsung + app which will tell you if it needs to be recalled? Not every device was affected.
Click to expand...
Click to collapse
Yeah mine falls under it and I got the beautiful notification that reminds me everytime I charge it too. Just been a nightmare lol
do you live near an official Samsung store? sounds like you have two options... deal with asurion or Samsung directly
Samsung has really been no help telling me to go to my carrier which tells me to go to asurion. They told me today they have no clue when they will have a device for me. They did offer a full refund but of course I have to jump through hoops. I have to pay the phone off in full with Verizon and send my receipt along with the phone back to asurion and I will get my money back in seven to ten days.
Talk to Verizon online and tell them to annotate your account for a swap. Walk into the store and explain them that what the online folks told you and say that your account has been annotated for a swap.
I did similar for mine as my replacement was having issues and Bestbuy would not take it back as they had none to give out. Initially I went between Samsung, Verizon and Bestbuy. Last resort, I called my credit card to help me out and they suggested to talk to the company to which the payments are being made. So I finally called verizon and walked them through the process (that Discover guys had explained me) and they then annotated my account.
My replacement was heating up and had terrible battery life.. Like 3 to 4 hours.. Charged it like 4-5 time.. Resetted it like 10 times.. Even filed a case with Samsung.. they wanted to send me the device for repair at my expense..
I can feel your pain Man.. dealing with all these nonsense. Just be persistant and things will fall in place..
Well surprisingly after yesterday's call to Asurion it must have either lit a fire under someone or it just happened that they received stock of them at 3am. I got a email saying they finally had some and to call, called this morning and it will be here sometime tomorrow. Scary part is I hope it's not a refurbished unit which I highly highly doubt but anything is possible. I was honestly getting impatient but at the same time, it was just frustrating not being able to get my replacement when it was available to everyone else. Like I said nothing is wrong with my device or i should say at least I don't think but there is always that what if factor and I don't like that. Especially now with there washer machines apparently catching fire too....
I'm still trying to return one of three original Note 7's that I ordered the day before release. Once the replacement 'safe' devices were available, VZW sent me three replacements. Then a week later I went and dropped off the three original Note 7's at the post office, like [Verizon] told me to do. An hour later I got home, the door rang and FedEx dropped off TWO Note 7 Return Kits. When I realized that it was serious enough for a ceramic lined, fire proof box to be sent, I freaked out and called the post office right away. After another two hour of back and forth with the local Post Master, I got a call back that they found my box, before it made it onto a plane, and would hold it for me. I drove back to the post office and they had the box sitting alone on a conference table with a fire extinguisher next to the table. They were more than happy for me to take it away from them and told me had they know they were the Note 7's they would have refused them. I came home and packed up two of the three Note 7's and dropped them off with UPS.
I've been trying for a week and a half to get a third box. I've blown 400+ minutes of my 400 minuter per month plan, JUST with Verizon, trying to get a third fireproof return box from Verizon. During all of this, one of the three replacement phones was having really poor battery life so they sent out a replacement for that. Then as I get it all set up I find out that they are completely shutting down the Note 7 program and all of them need returned.
So, now I'm sitting on one original Note 7, 3 replacement Note 7's and now a replacement for a replacement. I have FIVE of these damn fire hazards sitting here and I can't get Verizon to send me one Note 7 return kit. I have no idea what I'm going to do to get these back to VZW, safely. I've contacted New Breed Logisitics, 4801 Mercantile Dr., Ft Worth, TX 76137, which is now XPO Logistics, this is the third party who handles the phones for Verizon. They are aware of the issues but can't get me a return box unless verizon generates the order, which they can't seem to do. I had one VZW employee that wanted to make a sub account for me, just so he could send me a new phone and seemed to think that would get me a return box. I said no, and several days later got a call from a supervisor who said he would stay on top of it and try and get me a box. He called me two days in a row last week and told me he would keep in touch. I haven't heard anything since. What a cluster.
While I'd love to keep the Note 7's, I won't...
1. I don't want to loose my property or life in the event that I'm in the percentile that has my phone go poof.
2. With no more production, there will never be any updates. No Nougat, no security, nothing.
3. A year from now, I won't be able to pay someone to take the phone... assuming that it's not in ashes by then.
4. It's just not worth it. Regardless how much I liked it.
I actually had a lot of trouble getting a return box aswell. I had to call something like 6 times and ask for one. I finally gave up after the last rep told me that they couldn't generate a return unless I bought I new phone. They just kept saying eventually I would get one.
I finally got a rep who ironically noticed that I hadn't been issued a return box when I called about something else and told me he would send me one and setup an order.
So he told me I would get a box by Wednesday (two or three weeks ago), but to just return it when I felt like it (the gist was "if" I felt like it); which never arrived. Last week I saw that a return order showed up in my Verizon account but was pending, and just yesterday I got a box.
My return box order is still pending though.
I think it's just a cluster **** lol.
Sent from my SM-G935V using XDA-Developers mobile app
You can take them to a verizon store and turn them in. I just did mine last week without any issues...
Sent from my SM-N910V using XDA-Developers mobile app
*Hooligan* said:
You can take them to a verizon store and turn them in. I just did mine last week without any issues...
Sent from my SM-N910V using XDA-Developers mobile app
Click to expand...
Click to collapse
I could not return my phone to a store.
I called several times and got redirected at least once to that I think was Samsung.
I finally got a box delivered Fedex 2 day air and sent the phone.
I got 3 more boxes delivered as well........
billinaz said:
I could not return my phone to a store.
I called several times and got redirected at least once to that I think was Samsung.
I finally got a box delivered Fedex 2 day air and sent the phone.
I got 3 more boxes delivered as well........
Click to expand...
Click to collapse
That's cool... at first verizon wouldn't take mine then they issued the 2nd recall. Thats when they took mine back. I had called customer service and they told me I could take it. Glad you got the boxes though.
Sent from my SM-N910V using XDA-Developers mobile app
I cant get Verizon to STOP sending boxes. I just received a fourth one today. Who's paying for all of this waste?