So I'm having an issue w/ my Galaxy Nexus..
Brand new, couple weeks old
Playing Music, phone starts going to a loop, phone hard locks.... Screen goes fuzzy grey
Several times I've come back to my phone and it got stuck in sleep mode. Can't wake it - had to pull battery.
Once in the middle of browsing the web on HSPDA, the phone just froze and I had to pull the battery
Ideas?
XFreeRollerX said:
So I'm having an issue w/ my Galaxy Nexus..
Brand new, couple weeks old
Playing Music, phone starts going to a loop, phone hard locks.... Screen goes fuzzy grey
Several times I've come back to my phone and it got stuck in sleep mode. Can't wake it - had to pull battery.
Once in the middle of browsing the web on HSPDA, the phone just froze and I had to pull the battery
Ideas?
Click to expand...
Click to collapse
Are you rooted?
Have you tried a factory reset?
Sent from my Galaxy Nexus using XDA App
Might be a defective phone, return and get a replacement ASAP. This isn't normal.
Phone is not rooted, have not tried a factory reset
My phone also hard licked when listening to music. It only happens when u try changing the "Sound Effects" settings in the a stock player though
Sent from my Galaxy Nexus using xda premium
My browser froze on me once and I've had to do two battery pulls due to being unable to wake it from sleep mode. The issues were weeks apart though. My first Nexus S had bad issues with freezing and I immediately replaced it but this phone isn't showing any symptoms as bad as that was. I'm on stick 4.0.2 with unlocked bootloader, no root.
Sent from my Galaxy Nexus using xda premium
SwiftLegend said:
My phone also hard licked when listening to music. It only happens when u try changing the "Sound Effects" settings in the a stock player though
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
I had changed sound effects turned on at one point but didn't like it so I disabled them.
When the hardlock occured in the music player, I was not using sound effects.
qreffie said:
My browser froze on me once and I've had to do two battery pulls due to being unable to wake it from sleep mode. The issues were weeks apart though. My first Nexus S had bad issues with freezing and I immediately replaced it but this phone isn't showing any symptoms as bad as that was. I'm on stick 4.0.2 with unlocked bootloader, no root.
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
I do use my phone a lot. All day at work (10 hours a day) I have my phone in front of me, on my desk doing various things like opening web browser, playing music, etc... I can admit that out of the times I use this phone is its relatively uncommon and may be a problem with ICS/Software since this seems to be a common thing.
The Music player does hang or crash - there's a thread about it on here. Its been confirmed it only happens when the sound effects are on tho.
The phone does sometimes go into a sleep of death, and only a battery pull fixes it.
Some website do crash the browser and it reboots.
Various combinations of use do crash the phone corrupting the display, and the only way to restart is to pull the battery.
Having said all that, it sounds like you might have another issue. If its easy to get it replaced, then get it replaced. You might have a defective main board or something. If not, try a factory wipe without installing anything just as a sanity check.
kam187 said:
The Music player does hang or crash - there's a thread about it on here. Its been confirmed it only happens when the sound effects are on tho.
The phone does sometimes go into a sleep of death, and only a battery pull fixes it.
Some website do crash the browser and it reboots.
Various combinations of use do crash the phone corrupting the display, and the only way to restart is to pull the battery.
Having said all that, it sounds like you might have another issue. If its easy to get it replaced, then get it replaced. You might have a defective main board or something. If not, try a factory wipe without installing anything just as a sanity check.
Click to expand...
Click to collapse
Based on what you said - I think I'm just experiencing common issues.. What makes you think the phone may be actually defective?
I'm kind of pressing this because what I do not want to happen is spend days without my phone to get a new one only to find it has the same issue or is not brand-new (and inadvertently gives me a ****ty phone)
How is Samsung about RMAs? Any cross-shipping options anyone knows about? I can't check right now, but Im going to give them a call and check their site later tonight from home.
Honestly I had massive reboots and freezes happen on me to but then it turned out I had some apps on my phone that were not compatible with ics yet and I just uninstall them and no more crashes.
This phone has some bugs its early days. I don't think you will have much luck with Samsung its not apple
Sent from my Galaxy Nexus using xda premium
I've owned the phone day one and no reboots. I listen to music often and no crashes. I didn't tinker with anything though. I heard the music settings cause reboots.
Try a factory reset and not screwing with it.
The music app may have a bug with ICS. Not a big deal. Doubt the phone is defective as it sounds like a software bug. Try using another music player as a test, but I like the lock screen music controls of stock.
Galaxy Nexus - 4.0.3 CM9
Asus Transformer - 3.2 Revolver
Well since making this post the phone has not hard locked in the music player
While using the Facebook for Android App though, it suddenly rebooted while poking around...
This is kind of weird. Its not being very consistent lol
I've been monitoring the phones boot patterns and I found something that makes this phone reboot consistently
I will have Google music streaming over 3G/H...I open a program/app called "Trapster" (if you dont know what this is.. its basically a Map with an overlay of known hiding spots for speed cameras/cops)
if i have those 2 apps open the phone reboots within a minute or two - i think its heat related as the screen is ridiculously hot
Musi player bug
My phone also crashed when listening to music,but only happens when I try changing the "Sound Effects" settings in the a stock player. Tried EStrong player and no problems at all (however, there's no settings). And on my Sensation (with ICS on it - XE ROM) it will CF after 10 sec of playing...
Interesting...
Seen this twice now... Totally stock, not even rooted. Was typing a text message. Froze up and then screen slowly started to morph into this funky image. Battery pulled, rebooted and all is good again. I've barely ever touched the music player so far.
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ianwood said:
Seen this twice now... Totally stock, not even rooted. Was typing a text message. Froze up and then screen slowly started to morph into this funky image. Battery pulled, rebooted and all is good again. I've barely ever touched the music player so far.
Click to expand...
Click to collapse
You must have been ready with a camera because I see that for 5-10 seconds before my screen just turns off... that exact "look" or image is what I see on my screen as the phone crashes/locks up.... if you leave it long enough it goes to solid white then blanks out after 30 seconds or so.... and the phone remains dark until I pull the battery.
Since my last post though, 6 days ago... I've been vigorously using the Music player along with other items trying to induce crashing and it hasn't happened. It is definitely inconsistent but I have been changing settings around. I made it so the music app doesn't stream data now(use offline songs only) and it seems to have 100% stopped it from crashing so it seems... And I mean I have music running all day at work (12 hour days) and I have it running in the car with navigation... no crashes for almost a week
I've been thinking about rooting it since I really thing what I'm experiencing is a software issue. It seems regularly rebooting my nexus has stopped all the issues I'm having.
Just to update this thread
I never replaced my phone. Heeding the advice of many saying it was a bug, I ended up rooting my phone and flashing several different ROMs. Since my last post and first ROM flashed, I have not had a single crash/lock/reset or even so much as to an unexpected reboot. Phone has zero problems after getting off the stock ROM.
Related
Checking betterbatterystats shows that mediascannerservice is preventing my phone from sleeping under partial wakelocks. How can I fix this?
Fairly Certain that's a signal search.
I get the same thing at work where nobody gets service...
You're probably in an area with bad signal...and not much you can do, really.
Jubakuba said:
Fairly Certain that's a signal search.
I get the same thing at work where nobody gets service...
You're probably in an area with bad signal...and not much you can do, really.
Click to expand...
Click to collapse
My phone gets excellent service here at work and at home, so I know that can't be it. Plus, there's a different section for it under the battery stats.
Reboot. Usually happens to me once in a while. I think its the OS scanning /sdcard for music, pics etc.
Sent from my Jelly Belly using xda app-developers app
Jubakuba said:
Fairly Certain that's a signal search.
I get the same thing at work where nobody gets service...
You're probably in an area with bad signal...and not much you can do, really.
Click to expand...
Click to collapse
Fart.
I'm an idiot.
The above poster is correct.
I was thinking of wlansomethingoranother.
I actually forget the name...
Media scanner will run while music is playing as well.
I reclaim teh internetz back!?
Sent from my Jelly Belly using xda app-developers app
killyouridols said:
Reboot. Usually happens to me once in a while. I think its the OS scanning /sdcard for music, pics etc.
Sent from my Jelly Belly using xda app-developers app
Click to expand...
Click to collapse
I saw this behavior the other day, hopefully this reboot fixes it. Will keep an eye on it and investigate further if need be. Thanks!
It seems that the problem keeps on popping up as mediascannerservice continues to be at the top of my battery usage. Any other tips on how to correct?
This service is killing my battery. I've read that it could be a corrupt media file causing the device to constantly scan for media. I;m just going to delete a bunch of **** and see if that helps, because i haven't found any fixes yet.
I'm experiencing the same issue on both my GSM Gnex and Nexus 7. I don't even really have any media files on either of them at the moment besides the stock ring tones and that sort of thing. I don't know if it's an app misbehaving or what. Pretty annoying, but what I'm doing as a temporary "fix" is going to settings > apps > running and stopping the media process. I need to do this every time I reboot.
paulr24 said:
I'm experiencing the same issue on both my GSM Gnex and Nexus 7. I don't even really have any media files on either of them at the moment besides the stock ring tones and that sort of thing. I don't know if it's an app misbehaving or what. Pretty annoying, but what I'm doing as a temporary "fix" is going to settings > apps > running and stopping the media process. I need to do this every time I reboot.
Click to expand...
Click to collapse
Hmmm, if you dont have many media files then maybe thats not the cause at all. Are you running stock android on both?
maw230 said:
Hmmm, if you dont have many media files then maybe thats not the cause at all. Are you running stock android on both?
Click to expand...
Click to collapse
I'm completely stock but rooted on the Nexus 7, and on the Gnex I'm running Liquidsmooth JB beta 1 with Trinity kernel. Last night I let my Nexus 7 battery drain instead of stopping the media service hoping this issue would stop after it was done scanning, and it did stop after a few hours, but as soon as I rebooted it was back. The only files I can think of that could be corrupt would be my Titanium Backup data (would make sense since I have the same backups on both devices), and I did restore some apps/settings. I may try a full wipe soon and see what happens from there.
You probably have corrupted images/media on the SD. Move all the stuff and test it out.
paulr24 said:
I'm completely stock but rooted on the Nexus 7, and on the Gnex I'm running Liquidsmooth JB beta 1 with Trinity kernel. Last night I let my Nexus 7 battery drain instead of stopping the media service hoping this issue would stop after it was done scanning, and it did stop after a few hours, but as soon as I rebooted it was back. The only files I can think of that could be corrupt would be my Titanium Backup data (would make sense since I have the same backups on both devices), and I did restore some apps/settings. I may try a full wipe soon and see what happens from there.
Click to expand...
Click to collapse
Let me know if a full wipe fixes it. I'm not in the mood to do all that work atm. I haven't noticed any problems on my N7 just my Gnex.
Edit - also fwiw, my Gnex is having the problem where it thinks it's charging when it's not plugged in and it switches back and forth constantly. im not sure if that would effect the media service.
..
So I ended up doing a full wipe of my Nexus 7 that was experiencing this issue (left everything on the sd card though) and flashed Paranoid Android 1.95a. I then restored all of my apps and app data with TiBu and I'm having no issue with the mediascannerservice wakelock.
Does anyone know about how long mediascannerservice is supposed to run for after each boot? It actually looks like it's running for an hour to an hour and a half on both of my devices (I performed a full wipe and flashed MiNCO rom on my Gnex) and then it stops and everything is good until the next time I reboot. Seems like an hour to an hour and a half is still more time than should be necessary, considering my battery is getting killed during this time. Adding a .nomedia file to the root of my SD card hasn't helped at all either.
gadgetluva said:
Checking betterbatterystats shows that mediascannerservice is preventing my phone from sleeping under partial wakelocks. How can I fix this?
Click to expand...
Click to collapse
See my thread about this here:
http://forum.xda-developers.com/showthread.php?t=1801378
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I located the files that Media Scanner was trying to scan, they were map tiles (about 60,000 of them) and Media Scanner was ignoring the .nomedia file.
Removed the files and it stopped.
Ran for a week with no problems.
Copied them back and it started again.
Renamed the folders and it stopped cold.
Now I'm waiting to see what happens on the next charge cycle.
DrHenley said:
See my thread about this here:
http://forum.xda-developers.com/showthread.php?t=1801378
I located the files that Media Scanner was trying to scan, they were map tiles (about 60,000 of them) and Media Scanner was ignoring the .nomedia file.
Removed the files and it stopped.
Ran for a week with no problems.
Copied them back and it started again.
Renamed the folders and it stopped cold.
Now I'm waiting to see what happens on the next charge cycle.
Click to expand...
Click to collapse
I have this problem on my S3 too. Everytime I restart or swap the battery, the mediascannerservice starts and drain my battery.
What is the solution?
Where did u find the .nomedia file?
Sent from my GT-I9300
DrHenley said:
See my thread about this here:
http://forum.xda-developers.com/showthread.php?t=1801378
I located the files that Media Scanner was trying to scan, they were map tiles (about 60,000 of them) and Media Scanner was ignoring the .nomedia file.
Removed the files and it stopped.
Ran for a week with no problems.
Copied them back and it started again.
Renamed the folders and it stopped cold.
Now I'm waiting to see what happens on the next charge cycle.
Click to expand...
Click to collapse
Hey...
How could you locate the files the mediascanner scanned?
Its been more than 2 weeks since I have this S6 Edge+ and so far, I love the design and software. There is no lag so far, no matter which application/game I threw at it... However, from time to time, I have encountered quite a few bugs in the device which I would mention below. It would be helpful if somebody else too confirms that they have witnessed these. Actually all of them went away with a normal restart, so I have my doubts if any of you have noticed any so far...
So, here's the list:-
1. First time when I connected my phone via USB to my PC, I selected MTP (The option appears when you connect the USB cable to a PC) and I was unable to browse through any of the files. That was weird because once I selected Camera (PTP), I was able to see all the files. I tried again with MTP and it was same, so I just continued with PTP instead to copy the files I needed to.
After that day, I didn't connect my USB until today and it worked just fine today (I was able to see files through MTP). Although I have restarted my phone several times between then and now, so not sure what fixed it or broke it in the first place.
2. A couple of days back (probably last Friday), I was watching a video on facebook browser and I turned the phone to landscape mode. However, the video or the browser didn't turn. I thought it could be due to any facebook app issue, so I switched to normal browser (Open in Chrome option) and yet again the browser won't tilt. I closed it and opened the official YouTube app and tried a video and strangely that didn't work either. At this point, I was mad. I tried all other apps, nothing was working. I did try turning Auto-Tilt on/off several times during this but nothing worked. I just restarted my phone as a last resort and it started working just fine. Didn't have any issue till date.
3. I use CloudMagic app for my corporate email. Yesterday when I received a mail, I just got a notification on lock screen. I swiped it away. Later, when I unlocked the phone, I saw that there was still a notification from the app. When I dragged down the notification bar, I saw that there is a blank space left for the notification and the other notifications are displayed after that blank space. And no matter what I did or try, the notification simply wouldn't go away. I even selected CloudMagic from Application Manager and selected Force Stop which should have practically stopped everything related to that app but the notification still didn't go. So, I'm assuming this is not application issue, this could be some notification manager issue with S6E+. Here's a screen cap from that day:-
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4. This one happened today and it was quite irritating too. I went to Developer Options -> Animator duration scale -> Animation scale 10x. After this, you would realize that all the animations would become very slow. You can try tapping on Recent button and see all the recent apps open up at slo-mo. I did that to beat the Android Lollipop Easter Egg game. After that, when I changed it back to 0.5x or 1x, the Animation rate wouldn't change. I tried doing it couple of times. Tried turning off Developer Options and turning back on but it didn't work. The animations were so slow for every application till I restarted the phone. After restart though, it worked fine.
5. Well, this one isn't a bug I'm sure but this isn't curable using a restart. The screen of the Edge+ is highly sensitive, so even if I tap to touch, sometimes it just registers the touch as touch n hold and hence the tap action isn't performed. This is visible in games like "Clash of Clans" where I would have to click multiple times on Resource Generators (Gold Mine & Elixir Mine) to take out the generated deposit when the zoom level is at minimum. I've seen another post from a user who reported the same issue. Game just happened to be one of the examples to witness this issue.
I'm not really annoyed with any of the above bugs and given the chance, I would still buy the S6 Edge+. I can even live with all the above bugs (if they are bugs at all), as long as they're fixed with a restart.
Just want to know if you guys had any of such issues yet ? or may be noticed some other bug in the system yet ?
Hi.
I've been using the Edge Plus for about 5 days and the only bug that happened to me was the blank notification, I solved it myself by restarting the phone, it is important to mention that this only happened once.
Sent from my SM-G928G using Tapatalk
alex_mx said:
Hi.
I've been using the Edge Plus for about 5 days and the only bug that happened to me was the blank notification, I solved it myself by restarting the phone, it is important to mention that this only happened once.
Click to expand...
Click to collapse
I know, it happened only once for me too. However, its been just 2 weeks since the phone has released, which isn't a very long time to see this issue repeating. Let's hope it doesn't.
I have the phone for 2½ weeks now and what I have noticed is that sometimes it will not awake from deep sleep so screen will remain blank even though I have pressed the home button and then action will be initiated after sometime.. Don't know why but sometimes just happens, maybe once a day during last week.. All apps I have installed are the ones I always using and none of them is like non trusted etc
Sent from my S6 Edge+
cellem said:
I have the phone for 2½ weeks now and what I have noticed is that sometimes it will not awake from deep sleep so screen will remain blank even though I have pressed the home button and then action will be initiated after sometime.. Don't know why but sometimes just happens, maybe once a day during last week.. All apps I have installed are the ones I always using and none of them is like non trusted etc
Sent from my S6 Edge+
Click to expand...
Click to collapse
This happened once to me too... But never again!
I'm having a really annoying "bug" or im doing something wrong, my apps are ordered by "alphabetic" but if i uninstall an app the app's on the second page for example don't "move" to the free slot, i have to go and order to re-order everything again....
I'm doing something wrong?
DemonSoul said:
I'm having a really annoying "bug" or im doing something wrong, my apps are ordered by "alphabetic" but if i uninstall an app the app's on the second page for example don't "move" to the free slot, i have to go and order to re-order everything again....
I'm doing something wrong?
Click to expand...
Click to collapse
That's just how the phone works, you gotta re order the apps every time you install a new one!
Dvanzutphenkann said:
That's just how the phone works, you gotta re order the apps every time you install a new one!
Click to expand...
Click to collapse
quit frustrating i must say :s but ho well
Love mine! But I have two things. Every now and then when I turn the screen on the phone freezes for like 7 seconds or so. It doesn't bother me that much since it only happens once every other day.
The second thing is that when I connect my phone to via Bluetooth to my cars audios yster to listen to music. Everything is studdering and lagging so bad I can't listen to it. Then I need to disconnect and reconnect a few times and if I'm lucky it will work. Today though I connected (and it was bad) but then I used the smart cleaning app on the phone and after that it worked fine for the rest of my trip. Might be some cache from some app that's causing this. I'm going to try to use the smart cleaning app a few days in a row now when I'm connecting the phone to see if that helps, I hope so.
Sent from my 6 Edge Plus
cknorthpole said:
Love mine! But I have two things. Every now and then when I turn the screen on the phone freezes for like 7 seconds or so. It doesn't bother me that much since it only happens once every other day.
The second thing is that when I connect my phone to via Bluetooth to my cars audios yster to listen to music. Everything is studdering and lagging so bad I can't listen to it. Then I need to disconnect and reconnect a few times and if I'm lucky it will work. Today though I connected (and it was bad) but then I used the smart cleaning app on the phone and after that it worked fine for the rest of my trip. Might be some cache from some app that's causing this. I'm going to try to use the smart cleaning app a few days in a row now when I'm connecting the phone to see if that helps, I hope so.
Sent from my 6 Edge Plus
Click to expand...
Click to collapse
These sound worse than what I mentioned above. Luckily never happened with me, otherwise I probably would have got it replaced by now.
mines froze couple of times to?
Sent from my SM-G928F using Tapatalk
cellem said:
I have the phone for 2½ weeks now and what I have noticed is that sometimes it will not awake from deep sleep so screen will remain blank even though I have pressed the home button and then action will be initiated after sometime..
Sent from my S6 Edge+
Click to expand...
Click to collapse
This.
And mine keeps sending "crash reports", don't know why - and I have no clue how to check whats happening - as it just says "sending report..." etc.. and then goes away
apurva.giri said:
These sound worse than what I mentioned above. Luckily never happened with me, otherwise I probably would have got it replaced by now.
Click to expand...
Click to collapse
Yeah. I did a factory reset yesterday (first one for me on this phone) and now there is no issue at all when it comes to connecting to my car. Haven't experienced any freezes as well but that's to early to say I guess.
Skickat från min SM-G928F
cknorthpole said:
Yeah. I did a factory reset yesterday (first one for me on this phone) and now there is no issue at all when it comes to connecting to my car. Haven't experienced any freezes as well but that's to early to say I guess.
Skickat från min SM-G928F
Click to expand...
Click to collapse
Good to hear that. However, we can't just depend on Factory Reset every time something like this shows up...
Device G9287 . Lock your screen with pattern and then double press the camera button and open it.You will see blue line scanning your phone and the phone becomes unresponsive.Press back button and click home button thrice and then phone becomes responsive and you can draw the pattern and it will accept it.
Just got that bug some one said about the when the phone is locked and you touch it, the screen just stays black
The 'night clock' seems to take a hell of a lot of battery.
I woke up the other night after having it on from 11pm-7am with nearly 40% drain with 'android system' being kept awake for 12 hours - Can only assume it was the clock that's doing this.
I cleared the cache, no better, factory reset - Bit better, but still seeing a 20% drain over night with almost no apps installed since I got it (I like to make sure everything's working as expected before installing everything).
Alex---1 said:
The 'night clock' seems to take a hell of a lot of battery.
I woke up the other night after having it on from 11pm-7am with nearly 40% drain with 'android system' being kept awake for 12 hours - Can only assume it was the clock that's doing this.
I cleared the cache, no better, factory reset - Bit better, but still seeing a 20% drain over night with almost no apps installed since I got it (I like to make sure everything's working as expected before installing everything).
Click to expand...
Click to collapse
Is the 20% drain with or without the night clock?
Sent from my SAMSUNG-SM-G928A using XDA Free mobile app
That's with the night clock. I'm going to leave it off completely tonight and see how it behaves.
Alex---1 said:
That's with the night clock. I'm going to leave it off completely tonight and see how it behaves.
Click to expand...
Click to collapse
Do let us know.. I never kept night clock on and my battery drain is about 3% throughout the night if I keep wifi & mobile data off.
Sent from my SAMSUNG-SM-G928A using XDA Free mobile app
I have a stock, unrooted Z1 Compact, D5503 running Android 5.1.1, build 14.6.A.0.368.
Ever since the latest update, at random times, it sets the ring volume to zero and doesn't allow me to change it.
When I press and hold volume up, the slider pops up, but the indicator for volume doesn't move from the lowest position.
When I press and hold volume down, the phone changes from ring to vibrate, but no other change. Ring volume stays at zero. When I try Settings, Sound & Notification, media volume and alarm volume work as normal, but I can't adjust ring volume from zero.
The only fix I have found that works is to turn the phone off and on. The problem goes away, until some random trigger starts it again.
It's extremely annoying, and I have missed important calls because my phone won't ring.
I've sent an email to Xperia Care, maybe they can fix it, but I thought I'd try here because I've seen so many problems fixed through this forum. Any ideas would be greatly appreciated.
Thanks!
Squire-au said:
I have a stock, unrooted Z1 Compact, D5503 running Android 5.1.1, build 14.6.A.0.368.
Ever since the latest update, at random times, it sets the ring volume to zero and doesn't allow me to change it.
When I press and hold volume up, the slider pops up, but the indicator for volume doesn't move from the lowest position.
When I press and hold volume down, the phone changes from ring to vibrate, but no other change. Ring volume stays at zero. When I try Settings, Sound & Notification, media volume and alarm volume work as normal, but I can't adjust ring volume from zero.
The only fix I have found that works is to turn the phone off and on. The problem goes away, until some random trigger starts it again.
It's extremely annoying, and I have missed important calls because my phone won't ring.
I've sent an email to Xperia Care, maybe they can fix it, but I thought I'd try here because I've seen so many problems fixed through this forum. Any ideas would be greatly appreciated.
Thanks!
Click to expand...
Click to collapse
I know you said your phone is stock, but this is the kind of thing I've had happen after a bad flash. Maybe something hiccupped during your update. I would try backing up apps and settings through Google options, then factory reset, or reflash with PC Companion.
Thanks Levone, I've already tried factory reset, it seemed to work for a while, now it's done it again. I'll try re-running the update through PC companion as you suggest. I have disabled a LOT of Sony bloatware, maybe something in there is the cause, I'll look through my disabled apps. I'd love to root the phone as it's out of warranty, but there doesn't seem to be a trustworthy method yet for my version. I'm sure someone will find one soon. I'm seriously sick of disabling about 20 apps every single time there's an OTA update. The last update seems to be full of bugs, SMS is slow, there are a lot of MMS's I haven't received, and now this problem with ringer volume. I often wonder why updates are released that actually make the phone slower, more bloated and buggier. I expect better from Sony.
Squire-au said:
Thanks Levone, I've already tried factory reset, it seemed to work for a while, now it's done it again. I'll try re-running the update through PC companion as you suggest. I have disabled a LOT of Sony bloatware, maybe something in there is the cause, I'll look through my disabled apps. I'd love to root the phone as it's out of warranty, but there doesn't seem to be a trustworthy method yet for my version. I'm sure someone will find one soon. I'm seriously sick of disabling about 20 apps every single time there's an OTA update. The last update seems to be full of bugs, SMS is slow, there are a lot of MMS's I haven't received, and now this problem with ringer volume. I often wonder why updates are released that actually make the phone slower, more bloated and buggier. I expect better from Sony.
Click to expand...
Click to collapse
I'm with you. I typically have always disabled or deleted bloatware also, (or used custom ROM), but I've also ran into problems before. Currently, I'm using stock .368, flashed via Flashtool, rooted, deodex patched, Xposed, etc., and everything has been fine so far. This time, I just left all the apps there, and just never opened them. Turned off any auto update, and just ignore update notifications from Play Store. It seems to be working out better. Software these days seems so complicated that you can hardly touch anything without affecting something else.
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turn on -----restart ---after turn off and restart
After googling, it seems that the ringtone dying is a common thing, related to the latest update. After Sony tell us that updates are necessary for speed, smoothness and security. Well my phone's pretty freaking secure if I don't know when it's ringing. There are other murmurs about videos not playing and battery life reduction.
I tried re-installing the update via PC companion, nothing changed, other than I had to kill a googleplex of bloatware again and re-install everything else from a backup. I'm seriously considering rooting this $600 pain of a phone, and loading a custom ROM. And my next phone will likely be an HTC. I've owned a Samsung Galaxy S3, and I never want to repeat the Samsung phone experience... and my daughter has an iPhone 5C, she's on her fourth replacement under warranty. I'd rather own a Samsung before anything Apple.
I've just read that removing the SIM card may fix the problem, I'll see. Back later.
btw "I've already tried factory reset, it seemed to work for a while, now it's done it again" might indicate that you might be disabling an app or installing any app that might be conflicting with your phone. flash the latest firmware once it boots don't make any changes and just see if the problem persists .
All The Best
CLINTZ9 said:
btw "I've already tried factory reset, it seemed to work for a while, now it's done it again" might indicate that you might be disabling an app or installing any app that might be conflicting with your phone. flash the latest firmware once it boots don't make any changes and just see if the problem persists .
All The Best
Click to expand...
Click to collapse
Have you someting like this in yor settings?
Sent from my D5503 using xda premium
Same phone, same problem.
I have the same phone and the same problem.
Haven't found any obvious trigger that causes this, and as with you, a restart seems to cure it for a while.
I have a Garmin vivosmart tracker which vibrates, so have generally noticed this problem when my wrist starts shaking and I notice there is an incoming call but no ringer!
Currently trialing:
"android.stackexchange.com/questions/97678/ringing-volume-is-reduced-after-after-updating-moto-g2-to-android-lollipop"
"talk.sonymobile.com/t5/Xperia-Z2/Problem-with-ring-volume-z2-after-update/td-p/1023521"
Will let you know if either work.
Thanks everyone for your help. The problem seems to have gone away, but I can't say why.
Now I have a bigger problem, the power switch is failing. It doesn't work any more unless I press it fairly hard, and then it bounces, which means the phone flickers between blank and lock screen. And it's VERY difficult to press and hold the button to pop up the restart/shutdown menu. Starting the phone is easy enough, I just press the shutter button then home when the camera app comes up. Shutting it down, not so easy. I've seen the youtube videos on teardown, and being an electronics tech all my working life I could probably do it. Not sure of the point; the cover over the micro USB slot pops open randomly (this is my second replacement cover) and video with MX player pro locks up when seeking, requiring a hard reset. I assume the software problems will be fixed eventually, but I've decided to upgrade to a Z3 compact. Hopefully it will be tougher. And I've ordered a magnetic charging dock and tempered glass screen protectors and a decent protective cover, so hopefully it won't get too damaged. So I guess I'll see you on the Z3 compact forums soon. And I'll check out Android 6 sometime, but it's not playing nice on my Nexus 7 2013 tablet yet; but I guess the apps I use will be sorted out eventually. I'll admit I love the sound quality of apt-x through my Sennheiser MM-400X headphones. But the FLAC files take up lots of space - and yes it's worth using lossless audio compression though apt-x with good headphones. Sorry I'm rambling. See you round.
Regds, PW
Further to this; I have upgraded to a Z3 compact. Love it to death. But the volume locking off problem is STILL there. It turns out it's an app, Camera Zoom FX. If I turn off the shutter sound on Zoom FX, it locks the ringtone volume to zero, and nothing but a restart will bring it back. So I either don't use Camera Zoom FX at all, or don't turn off the shutter sound. Simple.
Squire-au said:
Further to this; I have upgraded to a Z3 compact. Love it to death. But the volume locking off problem is STILL there. It turns out it's an app, Camera Zoom FX. If I turn off the shutter sound on Zoom FX, it locks the ringtone volume to zero, and nothing but a restart will bring it back. So I either don't use Camera Zoom FX at all, or don't turn off the shutter sound. Simple.
Click to expand...
Click to collapse
Thanks for reporting back, and good luck with your Z3C.
Problem Solved for me
Hello, I had the same problem on my Sony Xperia Z1 and I figured it out thanks to Zorricko44 on talk.sonymobile.com
" Zorricko44 One time poster
2015-10-23 09:33 PM
Message 11 of 28
Re: Ringtone volume locked at 0
Solution:
This is caused by headphones screwing up volume.
1) Connect headphones (mine was blu-tooth)
2) Play Music
3) Adjust music volume (you will see the slider pop up) Hit the "BELL" symbol - now you can adjust your ringtone volume.
4) Switch back to music volume.. and don't ever change the ringtone volume while listening to music ever again!!!
You might be able to just plug in headphones and adjust it right away, but this worked for me. "
Hi guys
I have a Note 10+ totally standard set up.
When watching anything in Landscape mode it will randomly switch to portrait. I have timed this and it happens roughly every 6 minutes and 10 seconds without fail.
Any ideas? It seems to have started happening around 2 or 3 firmware updates ago.
I have tried turning off auto rotate and S pen gestures and it still happens.
It also happens when using Maps in Landscape mode, it shrinks down to minimised mode in the home screen.
I'm hoping someone else has encountered this and can help me fix this annoying issue?
I have something similar, while watching you tube vanced in landscape it would jump to the miniplayer. I did some reading and changed a setting and now it jumps from landscape to portrait mode. It still jumping even when I force all in landscape. I have not timed it yet but it could be well every 6min. On top of that I can see every X time a flicker when using the phone like the screen flickers once. Seems very similar to your problem.
My note 10+ is a Exynos version with Android 11 & One UI 3.1 security patch 1 Now 21. No root/complete stock.
cfds said:
I have something similar, while watching you tube vanced in landscape it would jump to the miniplayer. I did some reading and changed a setting and now it jumps from landscape to portrait mode. It still jumping even when I force all in landscape. I have not timed it yet but it could be well every 6min. On top of that I can see every X time a flicker when using the phone like the screen flickers once. Seems very similar to your problem.
My note 10+ is a Exynos version with Android 11 & One UI 3.1 security patch 1 Now 21. No root/complete stock.
Click to expand...
Click to collapse
Yes, same here every now and again I get a screen flicker like you mention. How long has this been happening for you? I'm sure it was about 3 updates ago
A couple of months? I have been considering doing a hard reset and reinstall all my apps again. My wife has also a Note 10+ and she has none of these symptom's, both are stock non rooted phones running latest UI...
To me its a software glitch but to find the origin of this will not be easy unless we can trace a process happening every 6 minutes.
cfds said:
A couple of months? I have been considering doing a hard reset and reinstall all my apps again. My wife has also a Note 10+ and she has none of these symptom's, both are stock non rooted phones running latest UI...
Click to expand...
Click to collapse
I don't update, haven't for 2 years and no issues... updates break devices especially on carrier variants.
Clear system cache.
Make sure all power management is disabled, to check; Developer options>standby apps, all buckets should show as active.
If that doesn't work try safe mode to rule out a 3rd party app.
If you have done a major firmware upgrade, factory reset.
I tried to clear system cache but could not get the device into recovery mode, turns out on android 11 you need the USB cable hooked up to a laptop...I as hardly connect my device to my laptop I have not cleared it yet.
PWR management I will look into. I had the device in safe mode but not long enough.
cfds said:
I tried to clear system cache but could not get the device into recovery mode, turns out on android 11 you need the USB cable hooked up to a laptop...I as hardly connect my device to my laptop I have not cleared it yet.
PWR management I will look into. I had the device in safe mode but not long enough.
Click to expand...
Click to collapse
If you can still roll it back to Android 10, do so.
One of the reasons I got a second N10+ was knowing it be running on Pie, however it was Q instead.
Q isn't bad however 11 and 12 are a mess.
Timed it today, occurs every 6 and a bit minutes...
cfds said:
Timed it today, occurs every 6 and a bit minutes...
Click to expand...
Click to collapse
Monitor in Device Care>Memory what apk(s) are at the end of the list. It's likely one of them.
Remember to refresh and expand the list.
I've used this method to find insanely obscure problems and avoid a factory reset.
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cfds said:
Timed it today, occurs every 6 and a bit minutes...
Click to expand...
Click to collapse
It must be the same issue I'm having
Sounds like power management... disable it.
Make sure in the individual apps Battery>allow background activity is enabled.
The update may have changed default settings... you'll need to track it down. Fun times...
Same issue here... At first it was annoying that every 6 minutes the screen exited landscape mode. But then I got really enraged when I was shooting a video in landscape. And on top of returning to portrait, the recording is canceled..... I'm really not willing to reset the phone, I would really like to find the root cause of this issue...
I did it! I found the culprit.
This issue was already getting in my nerves, so I decided to attach my phone to Logcat. Then after some events I started do find some pattern:
Every time the phone "auto-rotates" it fires a WindowManager log like this:
2021-12-02 00:43:27.453 1012-1107/? I/WindowManager: Destroying surface Surface(name=com.samsung.android.messaging/com.samsung.android.messaging.ui.view.firstlaunch.GoogleFirstLaunchActivity$_22315)
And the one that allowed me to pinpoint, was this rotation message:
2021-12-02 00:43:27.619 1012-1107/? I/WindowManager: Reparenting to original parent: null, destroy=true, surface=Surface(name=RotationLayer)/@0x4f79623
Then I went googling this message and found this thread:
Strange issue after latest Samsung android update - Page 1 - Computers, Gadgets & Stuff - PistonHeads UK
So I did what the guy suggested, I downloaded Google Message and replaced Samsung Message one as the system default SMS app.
I didn't need to remove the samsung messaging via adb. Just force stopped it. But if after I reboot my phone it starts do do it again, I will remove it!!!!
andrehen said:
I did it! I found the culprit.
This issue was already getting in my nerves, so I decided to attach my phone to Logcat. Then after some events I started do find some pattern:
Every time the phone "auto-rotates" it fires a WindowManager log like this:
2021-12-02 00:43:27.453 1012-1107/? I/WindowManager: Destroying surface Surface(name=com.samsung.android.messaging/com.samsung.android.messaging.ui.view.firstlaunch.GoogleFirstLaunchActivity$_22315)
And the one that allowed me to pinpoint, was this rotation message:
2021-12-02 00:43:27.619 1012-1107/? I/WindowManager: Reparenting to original parent: null, destroy=true, surface=Surface(name=RotationLayer)/@0x4f79623
Then I went googling this message and found this thread:
Strange issue after latest Samsung android update - Page 1 - Computers, Gadgets & Stuff - PistonHeads UK
So I did what the guy suggested, I downloaded Google Message and replaced Samsung Message one as the system default SMS app.
I didn't need to remove the samsung messaging via adb. Just force stopped it. But if after I reboot my phone it starts do do it again, I will remove it!!!!
Click to expand...
Click to collapse
On my Android 9 and 10 N10+'s that app runs with no issues. It's a well behave app for me that I use a lot.
Changed system settings is set to not allow.
This is it's typical memory usage pattern on 9:
blackhawk said:
On my Android 9 and 10 N10+'s that app runs with no issues. It's a well behave app for me that I use a lot.
Changed system settings is set to not allow.
This is it's typical memory usage pattern on 9:
View attachment 5472799
Click to expand...
Click to collapse
com.samsung.android.messaging has aways been a well behaved APP. The thing is, like the OP related, and like myself and other reports here, this issue began in the last updates from Samsung, like in the the past month or so.. It's probably trying to show an activity `GoogleFirstLaunchActivity` and can't, causing this behavior. But I do think in the next update or two, this issue will be sorted out.
andrehen said:
I did it! I found the culprit.
This issue was already getting in my nerves, so I decided to attach my phone to Logcat. Then after some events I started do find some pattern:
Every time the phone "auto-rotates" it fires a WindowManager log like this:
2021-12-02 00:43:27.453 1012-1107/? I/WindowManager: Destroying surface Surface(name=com.samsung.android.messaging/com.samsung.android.messaging.ui.view.firstlaunch.GoogleFirstLaunchActivity$_22315)
And the one that allowed me to pinpoint, was this rotation message:
2021-12-02 00:43:27.619 1012-1107/? I/WindowManager: Reparenting to original parent: null, destroy=true, surface=Surface(name=RotationLayer)/@0x4f79623
Then I went googling this message and found this thread:
Strange issue after latest Samsung android update - Page 1 - Computers, Gadgets & Stuff - PistonHeads UK
So I did what the guy suggested, I downloaded Google Message and replaced Samsung Message one as the system default SMS app.
I didn't need to remove the samsung messaging via adb. Just force stopped it. But if after I reboot my phone it starts do do it again, I will remove it!!!!
Click to expand...
Click to collapse
I just Force stopped the message app and it still does it every dammed 6 minutes. It's really doing my head in.
andrehen said:
com.samsung.android.messaging has aways been a well behaved APP. The thing is, like the OP related, and like myself and other reports here, this issue began in the last updates from Samsung, like in the the past month or so.. It's probably trying to show an activity `GoogleFirstLaunchActivity` and can't, causing this behavior. But I do think in the next update or two, this issue will be sorted out.
Click to expand...
Click to collapse
I do hope an update fixes it, it doesn't seem to be an issue with the messaging app for me.
Paul203360 said:
I just Force stopped the message app and it still does it every dammed 6 minutes. It's really doing my head in.
Click to expand...
Click to collapse
Did you download google message and set it to default? I think that if the Samsung Message still is the default SMS client, it can't really be forced to stop. (It just restarts by the OS)
When I installed google messages all my existent messages from samsung message was transferred over. And as I mostly only use SMS to receive authentication codes nothing really changed for me.
andrehen said:
Did you download google message and set it to default? I think that if the Samsung Message still is the default SMS client, it can't really be forced to stop. (It just restarts by the OS)
When I installed google messages all my existent messages from samsung message was transferred over. And as I mostly only use SMS to receive authentication codes nothing really changed for me.
Click to expand...
Click to collapse
No, I didn't, I will give that a try. If it transfers everything over that's ideal. Will give it a go. Cheers
SOLVED!!! What a result, Andrehen your an asset to XDA. Really appreciate you sorting this problem out for us. Thanks fella
cfds said:
I have something similar, while watching you tube vanced in landscape it would jump to the miniplayer. I did some reading and changed a setting and now it jumps from landscape to portrait mode. It still jumping even when I force all in landscape. I have not timed it yet but it could be well every 6min. On top of that I can see every X time a flicker when using the phone like the screen flickers once. Seems very similar to your problem.
My note 10+ is a Exynos version with Android 11 & One UI 3.1 security patch 1 Now 21. No root/complete stock.
Click to expand...
Click to collapse
Hi cfds
Did you get the issue sorted?
If not, follow what andrehen says. It worked perfect for me.
Hi!
I own an SM-F926B/DS since April with latest updates, and the last couple of months it randomly reboots. Some times reboots without asking SIM PIN, some other times reboots asking SIM PIN, some other times it keeps rebooting and I have to press the side button to make it functional again. Most of the times, the phone is hot on the back. I don't have to use the phone, some times it has rebooted just when I pick it up from the table. There is not a specific pattern, at least from what I can tell, some times 2-3 days will pass without any reboots, some other times a couple of times per day, some other times it goes to a reboot loop. Some times, the phone freezes (usually in Chrome or in settings menu), or some random applications do not open.
I tried removing some apps which I installed the period I noticed the problem, but it didn't make any difference.
I understand that I must do a factory reset, but I'm trying to find other ways to debug the problem before doing this, because I have many apps with many settings and it will take me forever to reinstall them. also, by just restoring a previous backup after a factory reset, I'm afraid that probably I will restore the problem too.
Have you any other advises? Perhaps a way to log the state when the phone tries to reboot or which application requests it?
Are there any others with similar problems?
Thank you.
.
I have had the same problem. Ses after the last update it don't seem to be happening now.
I had a random reboot problem back in July and it was the Facebook Messenger app that caused it after an update they did. When they updated it again, the problem stopped. The app also had been eating battery like crazy during that time. So, I'd start with looking at what apps got updated at the time it began happening as well as see if any are killing your battery.
Sounds like a badly behaving app eating battery and CPU to the point it's getting turned off. I would start with usage stats and battery stats whenever this happens and see what's going on in the background and start there.
Thank you for your help.
As I have said, the phone has all the latest updates, so it is not an outdated app or OS issue. Also, I have hundreds of apps installed, taking 10 updates daily, so it is impossible to track down which app might have caused the issue two months ago.
The phone does not turn off, it reboots. This way I can't find the app which may consumes more battery. The only thing that could help and I have not already mentioned, is that in most cases I see issues related to "Google Play Services" like excessive battery usage or stopped responding.
nasos75 said:
Thank you for your help.
As I have said, the phone has all the latest updates, so it is not an outdated app or OS issue. Also, I have hundreds of apps installed, taking 10 updates daily, so it is impossible to track down which app might have caused the issue two months ago.
The phone does not turn off, it reboots. This way I can't find the app which may consumes more battery. The only thing that could help and I have not already mentioned, is that in most cases I see issues related to "Google Play Services" like excessive battery usage or stopped responding.
Click to expand...
Click to collapse
It has nothing to do with an app being outdated, but that when they updated it, they coded something wrong. You can try to track which one by looking at which apps consume too much battery in the Settings. Rebooting does not change that stat at all, and rebooting is what it did when Facebook Messenger caused my problem back in July.
ButterflyFlutterflyMyOhMy said:
It has nothing to do with an app being outdated, but that when they updated it, they coded something wrong. You can try to track which one by looking at which apps consume too much battery in the Settings. Rebooting does not change that stat at all, and rebooting is what it did when Facebook Messenger caused my problem back in July.
Click to expand...
Click to collapse
The usual suspect is Google Play Services. In device care I see different apps crashing daily, not the same.
This is a screenshot of battery consumption right now:
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nasos75 said:
The usual suspect is Google Play Services. In device care I see different apps crashing daily, not the same.
This is a screenshot of battery consumption right now:
View attachment 5718377
Click to expand...
Click to collapse
My Google Play Services are currently 1.5 and 0.3% (Secure Folder and regular one), so that's not excessive battery use for that. When Messenger caused me issues, it was like 40% or something. It also never crashed.
I tried a diagnostic log app, but it doesn't work to capture random reboots. I just had to wait until they updated the app, which I think was about a week after it started. It mostly happened while I wasn't using my phone.
Hmm.
Last week I eventually did a factory reset. After selecting language for the initial setup, the phone entered a reboot loop again, so it was obvious that it wasn't a software issue. I proceeded with the setup, but without restoring any applications. The phone did some reboots again.
I contacted local customer support, and when I went there they connected the phone to their software and they were able to see in the log files some kernel panicks, memory errors and boot loops since the factory reset. They told me that if I hadn't reset the phone,they would be able to see all the problems since the beginning.
They told me that they have to change the main board, and after two days I got my phone back. This happened on Friday, today is Monday and everything seems fine (I crossed my fingers). I reinstalled everything including applications from Samsung Cloud.
nasos75 said:
Last week I eventually did a factory reset. After selecting language for the initial setup, the phone entered a reboot loop again, so it was obvious that it wasn't a software issue. I proceeded with the setup, but without restoring any applications. The phone did some reboots again.
I contacted local customer support, and when I went there they connected the phone to their software and they were able to see in the log files some kernel panicks, memory errors and boot loops since the factory reset. They told me that if I hadn't reset the phone,they would be able to see all the problems since the beginning.
They told me that they have to change the main board, and after two days I got my phone back. This happened on Friday, today is Monday and everything seems fine (I crossed my fingers). I reinstalled everything including applications from Samsung Cloud.
Click to expand...
Click to collapse
Oh wow, what a hassle! Glad the phone seems to be working well now, though! That's crazy that it rebooted that early in the setup process. Did you have to pay for the fix?
No, it was covered by guarantee, the phone is less than 6 months old.
nasos75 said:
No, it was covered by guarantee, the phone is less than 6 months old.
Click to expand...
Click to collapse
Well that's a relief!