Develop Bugs

Is anyone else's Verizon GNex constantly losing service?

So yesterday I noticed I was constantly losing 4g connection on my Nexus. No problem, 4g has been horrible here for the past week on my Thunderbolt too...probably just a Verizon issue.
Since last night I have noticed that the signal dropping is not just 4g...I'm losing service in general. Dropped calls, failed SMS messages, everything. It happens about every half hour. I'm being told that a lot of calls to me are going straight to VM. I love this phone's features but this morning I'm ready to throw it against a wall. Is anyone else experiencing this? Time to return it to the store for a replacement?

I haven't been losing signal outright, but I am reverting to 3G more often. My Bionic would do this in roughly the same areas, but the more recent radio updates had kept me steady on 4G. Hopefully future updates to the Nexus will do the same!

I think this may have something to do with the radios used on Samsung phones. An update should fix it. Because I just switched from the rezound and I had excellent signal in my house and then I switched to this and there is about a fifteen dbm difference
Sent from my Galaxy Nexus using XDA App

i have reverted to 3G several times randomly.
also i noticed that coming off of wifi, it takes quite a bit of time for 4G to restore itself.

My TB has been doing so in my office for the past couple weeks at least. Noticeable 5-7db loss on CM7. Data loss and weak signal on GNex too. I just deal with it anymore. Ide go back to a damn flip phone if I could

My SGN has a very poor signal strength compared to my T-bolt. The phone was unusable - no data & no bars (-120dbm). When I had data (rarely) it was 1x. After an hour in the store & on the phone with Verizon tech support they have a ticket out on it. We tried different SIM cards & a different phone even. It might be a network thing on their end - for a while at least my phone wasn't showing up as activated & the Baseband I had was not what she showed in the system.
I will let you know what I learn. I want to keep my GSN but not as a paperweight...

same issue
I called verizon and said this is not common. So whenever a phone call is ended and it tries to reconnect to 4G, the phone loses all radio signal. This is completely frustrating.....i have reset to factory(no help). I have replaced the sim card(no help)....this sucks.
UPDATE:: 12/22/2011 went back to the store and swaped out to a new nexus galaxy. All problems are gone, and this phone is working great!!! seems to even have better battery life now. probably because it is not constatly dropping the signal.

No signal here.
Set to 3G only.... no dice. No 4G here, but still no dice with the dual setting.
Had made two calls yesterday after getting home.... both were lacking in call quality, but the calls were completed. I was connected to the extender on the first call, but not on the second (thought it might have injected the noise on the line). The second call wasn't perfect, but a considerable less amount of noise. I do live in a poor signal area and that is why the need for the extender.... I figured the noise on the second call was due to poor signal.
This morning..... no SMS, no voice, no nothing!
I have played with the extender on and off.... and later came to notice lots of posts on this not being a usable combo.
So.... my conclusion. GNex has a horrible radio and if you require an extender, forget it! My DX held a much better signal.
In the end... no matter how cool the SW and HW is, if you can't make a phone call, why have a phone!
This handset is a major FAIL! The fact that VZW screwed the pooch on it and turned a Nexus device into a carrier device sucks balls as well!
EDIT: and oh yeah.... vzw support was worthless on this.

Same exact issues. My wife and I both have the GNex. We can be right next to each other and when I call her it will go straight to VM. If I pick up her phone and call, mine will ring. Afterwards I will be able to call her and it will not go to vm. VERY frustrating! I've had to text her to ask if her phone was ringing and it wasn't, so she would call me.

^ I heard from many Verizon people that its common when phone does not ring and goes straight to voice mail on other devices. Is this really an issue ? If fact it was SO frustrating that they had to switch to Sprint.

Wasnt an issue with my OG Droid or Incredible.

I own a Rezound and side-by-side speed tests show the GN's ping times and speeds are horrible! My GN looses connection often and reconnects are slow, not as bad as the Bionic, but definitely noticeable. Hopefully the radio is software correctable.. Time will tell, hopefully this will happen within my 45 day return period..
Sent from my Galaxy Nexus

I find my nexus to be going from 4g/3g every once in a while probably some verizon down time

if it doesn't get fixed, I will be going back to the rezound. I love this phone, but not having a good signal in my own house? killer...
I have heard this is a usual problem with samsung phones, but I can always hope it isn't the case as i love this phone.

nosympathy said:
if it doesn't get fixed, I will be going back to the rezound. I love this phone, but not having a good signal in my own house? killer...
I have heard this is a usual problem with samsung phones, but I can always hope it isn't the case as i love this phone.
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Yea Samsung has been known for poor signal strength I ran speed testing my Inc vs my fascinate and then the rezound vs the nexus and every time the HTC phones blew the Samsung phones away
Sent from my Galaxy Nexus using XDA App

I played with the GN at the VZW store today for less than 10 mintres, and it lost its connection while I was handling it. I tried to figure out the cause, as I had a full bar 4G signal on my TB.
I hope this is a quick and simple radio fix, as I really like this phone.
I am waiting a few more weeks to see how this is handled and to check on batt life before I jump over. Never been a Sammy fan, so i am a little cautious.

i have poor signal as well

double post

I turned in my rezound for the Gnex and I am having horrible service at my house as well. With the rezound I had 2-3 bars and with the nexus I go into extended service or no service. I really love this phone as well but if I cant get a signal at my house back to the rezound I go.

Data drops are significantly less on the GN versus the Droid Razr... I would lose data service for 30 minutes at a time on the phone.
In my bedroom, I have two bars of 3G coverage. My thunderbolt had 1 bar, and the Razr I returned had two bars. In general, for me, it has a similar signal to the Razr. HTC phones always have a terrible signal strength for me...
I don't have (or need) 4G coverage where I live. When I go to Austin or SA, I notice that the 4G coverage is less on the GN vs either the Razr or Thunderbolt. However, as I live in an area that won't get 4G anytime soon, this is fine for me...

New verizon user

I was with t-mobile for 8 years and decided to try verizon for 2 years after hearing how good the network is. I thought there's no better time then now considering I have 275 in bestbuy gift cards and this amazing phone is 300. After 2 days of use it seems the network is just OK don't know if there are still bugs to be worked out of LTE network or if its the rom I'm on. Before flashing the rom the signal struggled also? Didn't have a whole lot of time to test as I rooted and had a rom an hour after getting my phone (live for the development) Does anyone have a clue on what's up. Verizon says my area in Cleveland (mistake on the lake) has good coverage and friends have said nothing but good things also. Thanks community! Love ya guys and girls out there
Sent from my Galaxy Nexus using xda premium

You might want to try flashing a different radio in your respective development forum, it's kind of hit or miss between regions so you'll have to see which works best for you

radio flash may not fix signal its been pretty common issue with vzw nexus users as i myself still experience it

I had a Razr for a month before the Nexus and my wife still has a Razr. Other than the well-publicized nationwide outages, voice and data are rock solid on that phone.
My stock Nexus has been anything but. I love voice and data several times a day. Hoping an update will improve things or that I got a bad unit. I have a replacement on the way as my headphone jack doesn't output stereo.
Certainly nothing scientific but in my experience the Verizon network is the best there is (I've been on T-mobile and Sprint, never ATT).

McDeadagain said:
I had a Razr for a month before the Nexus and my wife still has a Razr. Other than the well-publicized nationwide outages, voice and data are rock solid on that phone.
My stock Nexus has been anything but. I love voice and data several times a day. Hoping an update will improve things or that I got a bad unit. I have a replacement on the way as my headphone jack doesn't output stereo.
Certainly nothing scientific but in my experience the Verizon network is the best there is (I've been on T-mobile and Sprint, never ATT).
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yea voice has been excellent for me since release day however data is hit and miss in my area but if i go to another area of my city or anywhere else its rock solid really weird however i have a tbolt on another line that works rock solid everywhere data and voice

McDeadagain said:
I had a Razr for a month before the Nexus and my wife still has a Razr. Other than the well-publicized nationwide outages, voice and data are rock solid on that phone.
My stock Nexus has been anything but. I love voice and data several times a day. Hoping an update will improve things or that I got a bad unit. I have a replacement on the way as my headphone jack doesn't output stereo.
Certainly nothing scientific but in my experience the Verizon network is the best there is (I've been on T-mobile and Sprint, never ATT).
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Can't speak to the voice/data dropping, but as per the headphone jack, I know this may sound like I'm talking down to you, but I'm really not: Did you try pushing the headphone plug all the way in until it clicks into place?
Samsung phones for some reason have very tight headphone connections. On my Vibrant, and on my GNex, I had to push the plug in pretty hard to get it to go all the way in. On the Vibrant, I thought I had the same exact problem as it was only outputting to the left speaker, but then I gave it a nice little push and it was fine.
Just thought I'd pass that along.

I've been on Verizon for quite a few years, with a bit of time on other networks through family phones or work phones. the network really is solid. data rates on 3G do not compare to good HSPDA, but LTE is fantastic. as far as the nexus itself, I have found that it has the exact same voice reception as my three previous android devices, and actually think the 3G data works better most of the time. now, the signal indicator is always lower, but actual signal strength seems to be identical, regardless of how many "bars" there are.

MMcCraryNJ said:
Can't speak to the voice/data dropping, but as per the headphone jack, I know this may sound like I'm talking down to you, but I'm really not: Did you try pushing the headphone plug all the way in until it clicks into place?
Samsung phones for some reason have very tight headphone connections. On my Vibrant, and on my GNex, I had to push the plug in pretty hard to get it to go all the way in. On the Vibrant, I thought I had the same exact problem as it was only outputting to the left speaker, but then I gave it a nice little push and it was fine.
Just thought I'd pass that along.
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No offense taken ;-)
Actually I tried everything. I use it with the headphones plugged all the way in, and it worked for a couple of weeks and then suddenly stopped working. I tried a different pair of headphones too. The only time it does work is if I hold the headphone plug just barely into the jack. If I let go it falls right out.
Helluva silly thing to go wrong.

Alottt of threads have harked about the verizon gnex having poor connection. In myself have switched 3 different phones. And still have the issue. Tech support even tested them and said themselves there is definently and issue. Google code has ALOT of tickets specifying the same thing. This is slowly cooking into something serious
I was this tmobile for 7+. Took my wife's Verizon plan..we switched...she can even tell the poor reception. I just want to know if this can be fixed software wise because...I reaaallly like this phone but its very scary.
Your definitely not alone guys. This will gain traction in the coming days
Sent from my Galaxy Nexus using xda premium

Thanks for all the replies! My guess after reading all the post is that its still a major work in progress. Verizon has a lot of users and a major Rep to hold up so they'll probably fix it and not leave us in a bad situation?
Sent from my Galaxy Nexus using xda premium

mike216 said:
Thanks for all the replies! My guess after reading all the post is that its still a major work in progress. Verizon has a lot of users and a major Rep to hold up so they'll probably fix it and not leave us in a bad situation?
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LTE is still in Beta stage for sure. Obviously they'll figure it out eventually. It's their long term strategy to go all LTE for voice and data.

I too have this issue. Signal is significantly lower and I often lose signal altogether. Switching from 3G to 4G is also flaky. Just for the hell of it I called up VZW support and they said it's a work in progress and they are working with Samsung to get a resolution.

spencer88 said:
I too have this issue. Signal is significantly lower and I often lose signal altogether. Switching from 3G to 4G is also flaky. Just for the hell of it I called up VZW support and they said it's a work in progress and they are working with Samsung to get a resolution.
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Click to collapse
I usually just leave mine in CDMA mode only due to the 4G/3G switching. I definitely get weaker signal in my house and slower LTE data speeds with the GNex compared to the Rezound I had for several weeks.

Raibyn said:
I usually just leave mine in CDMA mode only due to the 4G/3G switching. I definitely get weaker signal in my house and slower LTE data speeds with the GNex compared to the Rezound I had for several weeks.
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I too leave mine in CDMA mode for most of the time. Signal can still be -83 dBm and it can drop off to -120 dBm at any given time, or drop signal completely and show 0 dBm.

I am having the same issues and have a thread going at http://forum.xda-developers.com/showthread.php?t=1403133
This is seeming to be widespread so hopefully there is a fix in the near future. For now, the 4.03 radio update others have mentioned helped me quite a bit, although it did not fix it. You can find it here http://forum.xda-developers.com/showthread.php?t=1403133 if you have not seen it already.
I am also in the same boat as you as I rooted to install CM9 the same day I got the phone. After reading the forums I believe the issue lies in the radio software (hopefully not hardware) and not with the ROM itself since CM9 is still very beta.

My take on Galaxy Nexus problems (VZW)

I've had this phone now for less than a month. I know it's not a long time, but I think I've got a pretty good idea of how this phone performs. I have not rooted this phone, I am on 4.02 and PRL 15119.
1. The signal problem:
Coming from a Droid2, the first thing I noticed was one or no bars where I used to have full! I was losing data all the time, until I switched to CDMA only. My phone kept switching to LTE and back again, I spent more time in hand offs than connected!
I had the opportunity to have my Nexus, a TBolt, and a Maxx all in my basement together and did a few tests. All three phones had trouble holding LTE here when I was able to run a speed test, they all performed similarly, between 1 and 2 Mbps. When all three switched to CDMA, they displayed one more bar on and off than my Nexus, but showed similar pings and speeds.
I spend a lot of time in my basement and have never had troubles losing data (CDMA only) even though it displays 0-1 bars all the time.
Now, I do occasionally have problems with data, but it's nothing new to me. My Droid2 would show full signal and just not load a page or drop to 1x in locations known to be strong service.
I have not had this problem with the WiFi hand off back to cellular data. This phone switches faster than my Droid2 ever did. Like, by a lot. I work in no service building. Every morning I turn my WiFi on and just turn it off when I get in my car to go home. Usually I have cellular service before I can even turn off the WiFi.
I read a lot of reports where someones Nexus would be outperformed in a 4G speed test by another Verizon 4G device. Not the case here. My tests were constantly the same when comparing between the Nexus, TBolt, and Maxx.
I stopped in the Verizon store and two of the sales dudes had 4G phones, a Razr and another Galaxy Nexus. The Nexus guy was rooted on 4.04 and couldn't break 10Mbps while Razer guy and myself were fighting for 40Mbps.. Maybe there are some lemons out there
All in all, I may have gotten a good device (made in China, go figure), but I do not believe there is a real problem here. If this is your first android on Verizon, I can see where you'd think there are problems. Whenever I pick up my phone, I just ignore the bars and use it. It always works. Even in 3G, this phone loads pages WAY faster than my Droid2.
2. Battery life: I am not a real heavy user. There are times when I'll spend 20 minutes in the bathroom playing angry birds or reading threads, but that's about it. I got the Verizon extended battery before leaving the store with my new phone. This battery has 200mah more juice than the extended battery in my old Droid2.
I think this phone get's great stand by time, I got it to go 3 days off charger with a few calls and texts every day and a little bit of angry birds
On a whole, I'd have to say it get's as good or better life than my last phone.
3. Random reboots: I was constantly pulling my phone out of my pocket to find that it was off. I had gotten quite concerned after reading all the posts about crash reboots. It wasn't until I set the phone down while booting it up that I saw the screen shut off. I knew something wasn't right here and reproduced the shut down by smacking the phone in my palm while it was booting it up.
After looking closely, I noticed the battery would move up and down in its compartment. I solved this by taking some folded paper and taping it to the bottom edge of the battery. Pushing the battery up into the contacts on the phone. I also added some tape/paper to the top of the battery so the cover is pushing it down into the compartment.
Obviously I can't speak for everyone, but I haven't had a single crash/reboot. Just this battery connection problem.
4. Slow screen rotation: I have noticed this, it is VERY annoying when you first get the phone. Habit is to flip it landscape BEFORE launching the app you want to use. This is why you think it's so slow, because the home screen will not flip, it just refuses to. In any app, it flips just like you're used to. A non problem that I'm sure will get fixed.
5. Screen banding: I tried looking at the blank grey screen on any brightness, I could not get the bands I kept reading about. I guess I got lucky!
6. Overheating: I read this phone will try to use 2.4 and 5GHz spectrum's while on WiFi. The first thing I did was set it to 2.4 only and have not had any issues. I use WiFi 8 hours a day every day with out the phone getting hot. I also use the hot spot almost every night, as I don't have a land line internet at home. Never an issue, once again, to the touch this phone was not as hot as my Droid2.
I really like ICS and this phone seems like a keeper. I hope this inspires someone to go out and buy the Nexus!!

Over the weekend I went to the Verizon store to compare the vz nexus signal. Turns out every device with lte read -60 and then nexus -80. But there was one lg phone that displayed both signals at the same time, 1x and lte read -60 and -80. So I wonder does Verizon lte phones actually never show lte signal and always show cdma even when connected to lte?

Just earlier today I compared my Galaxy Nexus at -110 to my dad's Rezound at -80. Side by side at the exact same time. I'm sorry I didn't take a picture.
I'm unrooted stock 4.0.2 right now.

Silly question but did the salesman with the Nexus have LTE on?

How in the world could you go 3 days on a 2100mah? The most i can get is maybe a day or day and a half. Usually its under a day as i use my phone alot.

Dan76 said:
Just earlier today I compared my Galaxy Nexus at -110 to my dad's Rezound at -80. Side by side at the exact same time. I'm sorry I didn't take a picture.
I'm unrooted stock 4.0.2 right now.
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Lost the link but basically non ics phones show 3g signal instead of 4g or something like that. Its a different signal type that's why the gnex always shows less because its showing its actual signal
Sent from my Galaxy Nexus using XDA

i honestly think its a hardware issue, but i have read all the threads and there is nothing concrete... my phone works perfect on 3g but i switch it to 4g and it just looses signal i could have 3 bars and then all of sudden it just looses all signal, it does not switch to 3g..im in a good 4g coverage area as well. im really angry and i dont want any other phone but the one i have . I hate blur so forget motorola

davidadavila said:
i honestly think its a hardware issue, but i have read all the threads and there is nothing concrete... my phone works perfect on 3g but i switch it to 4g and it just looses signal i could have 3 bars and then all of sudden it just looses all signal, it does not switch to 3g..im in a good 4g coverage area as well. im really angry and i dont want any other phone but the one i have . I hate blur so forget motorola
Click to expand...
Click to collapse
That shouldn't happen doesn't to me at all. Call Verizon. Get a new phone lol
Sent from my Galaxy Nexus using XDA

RogerPodacter said:
Over the weekend I went to the Verizon store to compare the vz nexus signal. Turns out every device with lte read -60 and then nexus -80. But there was one lg phone that displayed both signals at the same time, 1x and lte read -60 and -80. So I wonder does Verizon lte phones actually never show lte signal and always show cdma even when connected to lte?
Click to expand...
Click to collapse
This is generally the case.
Sent from my Galaxy Nexus using xda premium

RogerPodacter said:
Over the weekend I went to the Verizon store to compare the vz nexus signal. Turns out every device with lte read -60 and then nexus -80. But there was one lg phone that displayed both signals at the same time, 1x and lte read -60 and -80. So I wonder does Verizon lte phones actually never show lte signal and always show cdma even when connected to lte?
Click to expand...
Click to collapse
If they are not ICS devices, they do not show the LTE signal.

You have problems?
Cool story bro. This isn't a support site.
Sent from my Galaxy Nexus using XDA

fix-this! said:
How in the world could you go 3 days on a 2100mah? The most i can get is maybe a day or day and a half. Usually its under a day as i use my phone alot.
Click to expand...
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This was achieved over a weekend in a strong service area on cdma only. I was at a solid 3/⁴ bars the whole time. I was at a buddys house for a lan, so i was doing my surfing on the computer. I was doing most of my texting in google voice on my pc, so the only use the phone saw was calls and bathroom browsing lol.
Yes, the nexus measures signal differently and this is why it cant hold 4g, it thinks the signal is too weak and lets go before it should. If you had a vzw droid before and know where the strong 3g is, set it to cdma only and see how it performs compared to the old phone. If your getting data drops and dropped calls where you didnt before, then exchange your phone.
Ive read there is a way to force lte only, this would be the best test. But i cant remember how to do it.
Want to add, the ics keyboard is the best one ive ever used. Also, speaker volume on this phone is plenty loud. I have had problems with call quality when i have no bars. Just does not sound good and hard to unserstand people. When i have a bar or more, sounds great. Like theyre in the room.

chancy319 said:
Silly question but did the salesman with the Nexus have LTE on?
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Definitely lte. I am not sure what vzws theoretical max speed is on 3g, but in our area, max is about 1.7Mbps. I know theoretical is no where near 10Mbps.

teeBOMB said:
Definitely lte. I am not sure what vzws theoretical max speed is on 3g, but in our area, max is about 1.7Mbps. I know theoretical is no where near 10Mbps.
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Could the differences have been due to your radios? I'm on 4.0.4 with the new radios and I don't break 10Mpbs.
The speed is fast enough for me and I don't remember exactly the speeds I had on the earlier radios. I vaguely remember breaking 10Mpbs at times. I might reflash the older radios and do speed tests.

I'm happy to report I have zero problems with my VZW GNex since day 1
Sent from my Galaxy Nexus using xda premium

dynamicpda said:
Could the differences have been due to your radios? I'm on 4.0.4 with the new radios and I don't break 10Mpbs.
The speed is fast enough for me and I don't remember exactly the speeds I had on the earlier radios. I vaguely remember breaking 10Mpbs at times. I might reflash the older radios and do speed tests.
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Click to collapse
Now i didnt see these guys screens, i dont know what they were using for testing or what server they were connecting to. He told me hes never been able to break 10 megs. For all i know he rooted and flashed on day one. I cant imagine the members of xda would overlook something so obvious, but who knows. Give it a try eh? For reference all my mentions have been using the official speedtest.net app and chicago servers. Im tempted to root, but im waiting for 4.05 ota and have no idea how to do it. Ill get there eventually

I've found that LTE can vary wildly in speeds. You really need multiple tests with multiple phones at the same location/time.
That said, I saw a huge difference between FC05 and FA02. I found that the best combination for my phone was FC04 on the CDMA radio and FA02 on the LTE radio. It's a good 2mbits faster and much more stable. Signal in my house is borderline, so you really see the difference.

tspderek said:
I've found that LTE can vary wildly in speeds. You really need multiple tests with multiple phones at the same location/time.
That said, I saw a huge difference between FC05 and FA02. I found that the best combination for my phone was FC04 on the CDMA radio and FA02 on the LTE radio. It's a good 2mbits faster and much more stable. Signal in my house is borderline, so you really see the difference.
Click to expand...
Click to collapse
Thanks for the suggestion.
I flash the FC04/FA02 combo and in the spot near my house where I am disappointed, 4.5Mpbs down / 2.5 up, I got pretty much the same results. One difference I did notice is that the hybrid combo is slower to switch from 3G than FC05/FC05. I toggled LTE to force 4G connect.
I flashed back. Eager to see what 4.05 brings and also if the latest official IMM76K brings new radios.

Smokeey said:
You have problems?
Cool story bro. This isn't a support site.
Sent from my Galaxy Nexus using XDA
Click to expand...
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Um, it kind of is since most of us come here for help.
Also, if your read the OP he was not complaining about issues as much as addressing them.

Virtually no service after root

I got my phone the day after launch (delay on pre-orders) and enjoy it so far. I'm coming from an HTC Evo 4g, which I loved, but it's 2 years old, so it was time to move on. The first few days, the GS3 was great. Good service, even in hard to find service areas. I recently rooted it with CWM and the super user thing. I wanted wifi tether while at work, like I did with my Evo for the last year. After root, everything seemed fine at my house. I noticed when I got to work though, there was no service. Not uncommon for my building, but usually it's spotty throughout. I then noticed the time and date were 3 days off on my phones display. I found it odd that it hadn't updated this all day at work. I drove home thinking the root messed something up, as I'd seen other posts about no service after rooting the phone. When I got to my home town, my service came back. I thought I was in the clear. Today on the way to work, same spot, I lose service, and it didn't come back until I made it back to my home town at the end of the day. I understand service may not be great in some areas, even though I had fine service with my evo, but to lose service in all but like 3 towns, virtually makes my cell phone useless to me. What is going on? Was it a bad root? Can I undo this? I didn't backup my rom, because I actually rooted it during a recovery process with a bad firmware upload. I can understand if I lost service all together, that it may have been a bad root, but this seems to be a different case.
How can I remedy this?
Thanks!

Simply rooting shouldn't have any effect on your signal. I have the Sprint version, and rooted less than 48 hours after I got it. I didn't notice a change in signal strength at all. It's still been about as good (maybe slightly better, especially for actual data performance) as my SGS II on Sprint.
Sprint is doing a lot of network upgrades at the moment, so that could possibly be the cause. What city are you in?

Rooting should have no adverse effects on signal.
Sent from my GT-I9300 using Tapatalk 2

I live in Salem (about 20 minutes north of Boston), and drive through Beverly on the way to work. By the time I leave Beverly into Hamilton, signal is gone. All through Topsfield, and Ipswich. My girlfriend, and other people I know on the sprint network, do not have this issue. I thought it might be the network upgrades, but wouldn't it affect all sprint users? Even my father, in the same area, on the same plan, has signal.

Sorry for the double post. Is there any apps or settings I can use to enhance the tx/rx power of the phone? Or maybe change the frequentcy the phone updates the signal status?

[Q] Is my Galaxy Note 2 defective?

In certain areas (mainly at work) my GN2 cannot access data networks when it should be able to. I've tested it next to many coworkers' phones (mostly iphones) who were also on AT&T's 4g (no LTE in my area) and their phones loaded data just fine. Lightning fast, in fact. My fancy, newer, more-expensive phone tries and tries but does nothing. Its embarrassing. I'll have 2 bars and the 4g icon is there just like everyone else's and mine wont perform. I upgraded from an iphone 3gs which was kinda slow but would at least eventually load data at my workplace. I'm a noob and haven't done anything to this phone other than toggling airplane mode, turning off wifi, and restarting it trying to get a fresh signal. I've been in network settings but nothing in there has helped either. Yes, the reception is bad where I work (one or two bars at the most and spotty 4g) but considering what I paid, I demand this phone get just as good or better reception than an old iphone 3gs. Are Samsung antennas inferior to Apple? Is my Note 2 defective? A dud? Whats going on? I like this phone but need to be able to get online at work.

callahan775 said:
In certain areas (mainly at work) my GN2 cannot access data networks when it should be able to. I've tested it next to many coworkers' phones (mostly iphones) who were also on AT&T's 4g (no LTE in my area) and their phones loaded data just fine. Lightning fast, in fact. My fancy, newer, more-expensive phone tries and tries but does nothing. Its embarrassing. I'll have 2 bars and the 4g icon is there just like everyone else's and mine wont perform. I upgraded from an iphone 3gs which was kinda slow but would at least eventually load data at my workplace. I'm a noob and haven't done anything to this phone other than toggling airplane mode, turning off wifi, and restarting it trying to get a fresh signal. I've been in network settings but nothing in there has helped either. Yes, the reception is bad where I work (one or two bars at the most and spotty 4g) but considering what I paid, I demand this phone get just as good or better reception than an old iphone 3gs. Are Samsung antennas inferior to Apple? Is my Note 2 defective? A dud? Whats going on? I like this phone but need to be able to get online at work.
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My house normally has pretty spotty reception, but I've noticed going from a iPhone 4S to the GN2, I get much better reception. I'd say look at your network settings but you say you've already done that (and if it's stock from ATT then I doubt there would be an issue there anyway). Sounds like a hardware issue to me...

skochw said:
My house normally has pretty spotty reception, but I've noticed going from a iPhone 4S to the GN2, I get much better reception. I'd say look at your network settings but you say you've already done that (and if it's stock from ATT then I doubt there would be an issue there anyway). Sounds like a hardware issue to me...
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Thanks for the input. It is definitely stock. Can a hardware issue be corrected or should I try to get a replacement GN2. I do not have insurance and I'm way past my 30 days.

callahan775 said:
Thanks for the input. It is definitely stock. Can a hardware issue be corrected or should I try to get a replacement GN2. I do not have insurance and I'm way past my 30 days.
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If it were me, I'd take it to an ATT store and see if there is a way to compare signal strength and/or download speeds with a GN2 in the store.

Same thing happened to me only I'm on T-Mobile I needed a replacement. Call Samsung its free
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i noticed this on mine too, i thought it was just poor reception but id only get 2 bars, never really tried different phones though