Develop Bugs

Activate EVO on Radioshack Emp Plan.. Help!

So I have a Radioshack employee plan thats a few years old that my rep allowed me to keep. Everything has been great with it but of course I have to pay full price for phone, no upgrades.. well, I bought an Evo expecting to just add the 10$ charge and activate it but its trying to get me to change the whole plan.
I chatted with sprint online, on phone, and in store, but no one can activate it, and since I no longer have contact with the rep he cant make the changes.. Ive skimmed thru many forums and found a handful of people that got their activated but no one is talking about how they got it done..
Can anyone here give me some incite?
Here is what ive tried
Sprint Chat: Employee could only do the same thing as me online, supervisor refused to even talk about it
corp Store: Couldnt even bring up my acct, told me to call *2 customer service
Email: Sent email to a Sprint Indirect Account Executive, awaiting response
Email2: CCd that email with a Excel file for a Demo Activation form to demorequests(AT) sprint
Phone: Have not called yet, awaiting email response
Anyone have anything they have tried that worked? Im gonna be pretty ticked off if I just spent 350$ on a phone that I cant activate on my plan.. That money could have paid my bill for a year.

I use to have an employee plan with RS I have a number you can call to talk specifcally to employee plan management. As long as you do not tell them you no longer are an employee of Sprint/RS they should be able to add the EVO and yes you will have to pay $10 more a month. I will PM you the number as soon as I find it.

Wow, they never gave me a number for employee lines..
There is a LOT of people that number would be pure gold for..
Would be greatly appreciated

I PM'd you the number and some additional info

I currently work for RS and everything I've been told from my managers and sprint reps is that it can't be activated on an RS employee plan. From what I understand you can't even activate them on a sprint employee plan yet. I will ask some questions tomorrow at work and let you know.
Sent from my Burnt Droid regaw-rooted EVO.

Karadorde said:
I currently work for RS and everything I've been told from my managers and sprint reps is that it can't be activated on an RS employee plan. From what I understand you can't even activate them on a sprint employee plan yet. I will ask some questions tomorrow at work and let you know.
Sent from my Burnt Droid regaw-rooted EVO.
Click to expand...
Click to collapse
Heres what ive heard.. Due to the limited supply of EVOs sprint is not technically allowing 3rd party emps to use these phones as the Emps will preorder a large chunk of them. Until there are plenty to go around they are holding off. But people have still managed to get it activated, so it IS possible..
If contacting the Sprint Indirect Sales exec cant/wont change it I still have a couple alternatives to test.
I can try getting them to force add the 10$ premium data charge to my plan and then activate the phone purely by ESN swap.
Or, this worked for someone, but they had Sprint change their plan to the 69.99+10$, activate the phone, then change the plan back leaving the 10$ charge intact. (Im avoiding this until last resort because these is a high possibility that I wont be able to revert my plan back to the original price if something goes wrong)
Ive also got a couple phone numbers to call and a few insiders with certain levels of access, its just a matter of finding the magic combo.

Karadorde said:
I currently work for RS and everything I've been told from my managers and sprint reps is that it can't be activated on an RS employee plan. From what I understand you can't even activate them on a sprint employee plan yet. I will ask some questions tomorrow at work and let you know.
Sent from my Burnt Droid regaw-rooted EVO.
Click to expand...
Click to collapse
I work for RS as well and I got my EVO activated in the beginning of September. There was nothing out of the ordinary about it, either. I just contacted my Sprint rep to get the employee plan set up. I filled out the form she sent me with the EVO's ESN and there was absolutely no issues with it and she didn't say anything about my phone of choice being an EVO. So the EVO CAN be activated on a Sprint employee plan but I'm not sure how the OP would go about this since he doesn't have the ability to contact his former Sprint rep.

I work for RS also... lol....it is called Indirect Employee Demo Plan I have an EVO and I tried to get the evo put on my account by doing an ESN swap and it wouldn't do it (to avoid the $10 data charge) but then I asked my sprint rep and she has to do it, it was then switched to this plan, exact same price but just $10 more.

You have to get your Sprint rep or the employee support line to switch your plan to indirect employee demo plan. It works on EVO, might have to make multiple calls to the employee line because they technically aren't supposed to change third party employee plans.
Sent from my PC36100 using XDA App

UPDATE.. Got it working!
Guy on another forum gave me a phone number to a Sprint 3rd party/Employee Account Customer service line, they changed my plan to the indirect employee demo plan no problem.. Just needed my phone number and my pin number..
1 (888)876-8381
w00t!
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[H]a[H]a....Glad ya got it workin Where is my $20?

Wow, impressive. Nice work. Can you switch over even if you are under contract? Do you still get the yearly upgrades? I forget all of the particulars about the RS plan for Sprint.

Karadorde said:
Wow, impressive. Nice work. Can you switch over even if you are under contract? Do you still get the yearly upgrades? I forget all of the particulars about the RS plan for Sprint.
Click to expand...
Click to collapse
If you have a normal contract and work for RS they will switch you over (I think thats what your asking).. Some people just kept their current plan and added this one for 20$ cause its just that hella awesome..
Unfortunately, the biggest downfall to this plan is there you never get a discount on phones, you have to provide all the hardware yourself, even from the beginning.
But this new plan is even better than my old one because I had to have the add roaming, and pic messages werent free, but now its all included.. We are also not allowed to have TEP since we provide our own hardware and TEP has to be setup within 30 days of when the device is purchased (from vendor only), but I got TEP during a system glitch during open enrollment.. So for 37$/mo, I have pretty much the best of everything Sprint has to offer, W00T!

I just got hired at radioshack part-time.. I have 3 lines
1 evo 69.99 + 10 premium
2 blackberry 30.00 SERO employee plan + 10.00 BIS
3 Free air rave
I also get a 27% chase bank discount. My full time employer
My question is, can I switch my evo and blackberry over to the 3rd party plan and how much will it be.. I don't start working at radioshack until mid Nov. but I'm technically hired. My supervisor is new aswell and has no clue how things work.. I have the emp services number but what do I tell them?

WOW
Good for you man. It's nice to see somebody getting a piece of the pie when these phone company's have been sticking it to consumers for years (even though I love Sprint... All cell comp.'s have their bad sides) Just curious, what is the life of the contract? Is it a standard 2 year, and if not how long?

Two contract with my evo and one year with my blackberry/SERO plan which I bought off of eBay

You have to be at least 6 months into your plan to make the switch and you are only allowed one plan per company (They have the same plan for Sprint/T-Mo/at&t) so you could only do whichever one of your phones you pay more for and have had for 6 months.
As for the guy how said about TEP when I signed up for my plan TEP was on the list of features that you could check to have added to your plan no questions asked. This was only about a year or 2 ago so maybe they changed it before/after but I got it without a glitch on Sprint and T-Mo (I got the T-Mo line for my girl) Now I work just for T-Mo and with their employee plan (even better then what RS had to offer or what Sprint did when I worked for them after RS before T-Mo) I can get PHP (T-Mo TEP) and its only 6 bucks!! And the other perks are AMAZING!!! Anyone looking to sell cell phones, go to T-Mobile. Anyone in Lancaster PA let me know via PM

Nice try Sprint

I bought a new phone for my girlfriend on 01/21/12. (via telephone order)
-- and I transferred her number from Verizon.
I was told my plan will switch to a family plan effective on the day the phone is activated. I was even told exactly how much my next bill will be if the phone is activated on the day I receive it (estimated delivery date).
The phone was delivered on 01/23/12.
After activating it and calling them; they told me they were unable to transfer the number and that I'd have to call Verizon.
Well.. it was not until 01/29/12 that they finally transferred the number (after spending hours on the phone with Verizon/ Sprint)..
At one point (01/27/12) Sprint transferred me to a rep. in the specific department that deals with these things directly// whom told me there was no issues on their end and that it had to be something with Verizon. Frustrated, I had her wait on hold as I called Verizon, was transferred to Verizon's same department, and eventually made it a conference call between the three of us.
Anyways, I was checking out my new bill today and through the gigantic mess they throw at you in the monthly statement.. I figured out that they instead switched my plan for the entire month of January- therefore:
I was refunded the entire cost of my old plan for January.
I was billed for the new plan for the entire month of January.
Therefore, my bill was $30 more than it was supposed to be.
Just a reminder- make sure you look through all of your bills and do the math yourself!
AT&T tried to pull the same kind of thing with me last year when I switched over to Sprint.
Also-- I can confirm that Sprint has changed their discounts and they now only apply to the first line on your plan.
I asked a rep. about this and he replied "No, it is applied to the entire plan." but then said that each additional line is added in after (basically trying to confuse me with words).

least you got your money back

thats proration for you buddy. causes messy bills!

Success100 said:
thats proration for you buddy. causes messy bills!
Click to expand...
Click to collapse
What he described is not pro-ration. It is reversing and backdating.

new billing sucks. my bill jumped like 30 bucks =( and thats with 20% discount

Shoulon said:
new billing sucks. my bill jumped like 30 bucks =( and thats with 20% discount
Click to expand...
Click to collapse
yea because I work for sprint and deal with this billing issue DAILY, ill be happy to do the math for you since your so glad to exaggerate the billing change
129.99X.2 =25.998, fair assessment 26 bucks
new setup
110X.2 = 22. bucks, so lets pull that 400% exaggeration out of your statement please, no ones bill is impacted more that 6 bucks do the math, thanks!

mkzbdroid said:
yea because I work for sprint and deal with this billing issue DAILY, ill be happy to do the math for you since your so glad to exaggerate the billing change
129.99X.2 =25.998, fair assessment 26 bucks
new setup
110X.2 = 22. bucks, so lets pull that 400% exaggeration out of your statement please, no ones bill is impacted more that 6 bucks do the math, thanks!
Click to expand...
Click to collapse
That's what sprint told me too. My bill is only going up 4 dollars a month....sure that seems OK. Would they mind if the amount I paid went down by "only 4 dollars"? I have a feeling they would. F them.
Sent from my SPH-D710 using xda premium

I agree it sucks, but would you rather have sprint go out of business and be forced to choose from att and Verizon, me personally I would rather pay 4 bucks more and get network improvements and unlimited data
Sent from my SPH-D710 using Tapatalk

mkzbdroid said:
I agree it sucks, but would you rather have sprint go out of business and be forced to choose from att and Verizon, me personally I would rather pay 4 bucks more and get network improvements and unlimited data
Sent from my SPH-D710 using Tapatalk
Click to expand...
Click to collapse
I would rather pay what I agreed to pay and get what I was promised when I signed a contract. I am very close to going back to a dumb phone/iPod touch combo.
Sent from my SPH-D710 using Tapatalk

mkzbdroid said:
yea because I work for sprint and deal with this billing issue DAILY, ill be happy to do the math for you since your so glad to exaggerate the billing change
129.99X.2 =25.998, fair assessment 26 bucks
new setup
110X.2 = 22. bucks, so lets pull that 400% exaggeration out of your statement please, no ones bill is impacted more that 6 bucks do the math, thanks!
Click to expand...
Click to collapse
oh i'm so sorry you didn't catch how I said "yeah the new billing sucks. my bill went up like.. what was that word? LIKE 30 bucks. I'm free to exaggerate to any extent i care too. i never said it was fact or even false. I believe understanding comes before solving thank you. Don't take your frustration of hundreds of people annoying you with billing changes on me.

kingsway8605 said:
I would rather pay what I agreed to pay and get what I was promised when I signed a contract. I am very close to going back to a dumb phone/iPod touch combo.
Sent from my SPH-D710 using Tapatalk
Click to expand...
Click to collapse
whoa! that was a stipulation of your contract!? then you, my friend, are 100% free and clear to leave sprint with NO Early Termination Fees, as Sprint has violated one of your mutual agreements.

stretchwookie said:
whoa! that was a stipulation of your contract!? then you, my friend, are 100% free and clear to leave sprint with NO Early Termination Fees, as Sprint has violated one of your mutual agreements.
Click to expand...
Click to collapse
Yep. I had 3 lines and a 27 percent discount. My bill was going yo jump by 5 bucks or so. They let me out of the contracts on two lines and waived the ETFs on those two lines. Even offered me 100 bucks when I called inquiring about cancelling the remaining line for my speed issues placing my town. I am beyond happy with Sprint for this. It took one phone call...I got a nice person in Acct Services who knew the policy and procedure. It was all smooth and painless and now my mom and brothers lines are on T-Mobile and I go back to an ultra cheap single plan.
Sent from my SPH-D710 using Tapatalk

Yamuu said:
I bought a new phone for my girlfriend on 01/21/12. (via telephone order)
-- and I transferred her number from Verizon.
I was told my plan will switch to a family plan effective on the day the phone is activated. I was even told exactly how much my next bill will be if the phone is activated on the day I receive it (estimated delivery date).
The phone was delivered on 01/23/12.
After activating it and calling them; they told me they were unable to transfer the number and that I'd have to call Verizon.
Well.. it was not until 01/29/12 that they finally transferred the number (after spending hours on the phone with Verizon/ Sprint)..
At one point (01/27/12) Sprint transferred me to a rep. in the specific department that deals with these things directly// whom told me there was no issues on their end and that it had to be something with Verizon. Frustrated, I had her wait on hold as I called Verizon, was transferred to Verizon's same department, and eventually made it a conference call between the three of us.
Anyways, I was checking out my new bill today and through the gigantic mess they throw at you in the monthly statement.. I figured out that they instead switched my plan for the entire month of January- therefore:
I was refunded the entire cost of my old plan for January.
I was billed for the new plan for the entire month of January.
Therefore, my bill was $30 more than it was supposed to be.
Just a reminder- make sure you look through all of your bills and do the math yourself!
AT&T tried to pull the same kind of thing with me last year when I switched over to Sprint.
Also-- I can confirm that Sprint has changed their discounts and they now only apply to the first line on your plan.
I asked a rep. about this and he replied "No, it is applied to the entire plan." but then said that each additional line is added in after (basically trying to confuse me with words).
Click to expand...
Click to collapse
Yea.. if you make any type of change like a price plan change, cancel/restore lines, suspensions, anything mid cycle it will automatically cause pro ration or partial charges and credits on your bill. Which to be expected, the bill will be higher.. also your charged a month in advance.. its confusing but when you do the math if done correctly you will understand.. and the discount is only on the original monthly service cost for The plan alone.. not any extra added on like insurance or extra lines.. only the price of your plan
Sent from my E4GT

I agree buddy. F*** sprint!!! They are really starting to nickle and dime the **** out of us. It seems like each month now sprint is trying to add a few bux here and a few there for some stupid excuse. They may be unlimited at the moment but I honestly believe they will be just like the other carriers in the next six months. How dare Anyone try to justify sprints actions latley. I signed with sprint November 2010 & I think my bill should not ever have been a penny more until they wanting me to sign that dotted line again...
Sent from my SPH-D710 using XDA App

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Sorry, had to do it, lol.

punwik said:
I agree buddy. F*** sprint!!! They are really starting to nickle and dime the **** out of us. It seems like each month now sprint is trying to add a few bux here and a few there for some stupid excuse. They may be unlimited at the moment but I honestly believe they will be just like the other carriers in the next six months. How dare Anyone try to justify sprints actions latley. I signed with sprint November 2010 & I think my bill should not ever have been a penny more until they wanting me to sign that dotted line again...
Sent from my SPH-D710 using XDA App
Click to expand...
Click to collapse
I know that this may get the "omg you're a sprint fanboy!"!!" response but...
Why does Sprint get held to higher standards than the other carriers?
Like, are you seriously trying to claim that Verizon and At&t don't nickle and dime people? (lol)
And your last comment about how your "bill should not ever have been a penny more until signing on the dotted line again"...
Again, it's the same with the other carriers and you're foolish to think it isn't.
So I ask, why is Sprint held to a different standard?
As I always say if someone is this unhappy... you're always welcome to switch. I know I would if I was as mad as you seem to be. Maybe that's something you should look into.
Just don't expect that the other carriers are going to be any better. Because the grass isn't greener on the other side.
As much as people want to pretend it is.

Yeah our bill went up 40.00. They said that we don't get the extra line on the family plan for free anymore. I would honestly rather go to Verizon or AT&T, get chumped for change, and have good service everywhere I go. You can call it whatever you want to defend Sprint, but this is complete bull****. You sign a contract stating what you are entitled to pay, and they just throw in random **** that you have to pay for now? And then if you don't like it, you have to pay 350.00 to get out of your contract. Well I know where I'm going as soon as my contract is up.
Sent from my GSII.

Dj21o said:
Yeah our bill went up 40.00. They said that we don't get the extra line on the family plan for free anymore. I would honestly rather go to Verizon or AT&T, get chumped for change, and have good service everywhere I go. You can call it whatever you want to defend Sprint, but this is complete bull****. You sign a contract stating what you are entitled to pay, and they just throw in random **** that you have to pay for now? And then if you don't like it, you have to pay 350.00 to get out of your contract. Well I know where I'm going as soon as my contract is up.
Sent from my GSII.
Click to expand...
Click to collapse
Straight talk?
Sent from my SPH-D710 using xda premium

Sprint whine thread no.23423523437
Not even exaggeratin'

Where's that guy that was TRYING to flame me on my own post lol... He is supposedly a sprint rep... F all of them & sprint
Edit: why OS this post in the dev section im confused!! O__o
Sent from my SPH-D710 using xda premium

My horrible experience with Sprint's Galaxy S2 Epic Touch and What I Can Do About It

Hey Everybody
I am writing in regards to my experience with Sprint's "cutting edge" Samsung Galaxy S2 Epic Touch phone. Let me tell you all, it has been nothing short of disappointing. Here's why...
I "upgraded" the phone from Sprint's old flagship: the HTC Evo 4G. This was the first 4g phone to ever hit the US... and I was onboard. See, I have been a Sprint customer for years now. I have always believed that Dan Hesse was starting to turn things around at the company. So, naturally, when I saw this Epic Touch and its AMOLED display, I was enticed to renew my contract. Only problem is that Sprint decided to do away with their Preferred Rewards program. So I was no longer eligible for an upgrade. I would have to wait an extra 6 months. But lo, a Sprint rep at customer service suggested that I "buy out" my current contract for a mere $40 so I can upgrade my phone. In addition, they would credit me $40 on my next bill for being a loyal customer.
So you see what Sprint did here? They eliminated their customer rewards program and still made me happy with being able to upgrade my phone. Apparently they removed the program to increase profitability. There is nothing wrong with a company trying to turn their first quarterly profit in years, right?
Fast forward a few months down the road. I did upgrade my phone... but only after being backdoored by Sprint. You see, that $40 credit they threw on my bill automatically extended my contract out another 2 years. I bought my contract up with the option to upgrade, but now I was basically forced to upgrade as Sprint extended my contract for 2 years without telling me they were doing so. Their response, "Well your contract would have been extended when you decided to upgrade your phone anyway." This is true, but the fact of the matter is I was not informed that this $40 was actually a front to extend my contract two years so I was essentially locked in already at that point in time. To me, that is, for lack of a better word, shady.
So now I have the Samsung Galaxy S2 Epic Touch. Wow, that's a long name for a phone. Anyway, long story short, is that this phone FAILS in multiple areas in comparison to the old HTC Evo 4G I had before. What areas does it fail in? Cell reception, call quality, data reception, roaming, tower acquisition. Simply put, this Epic Touch FAILS to lock on to towers and transfer data.
I have had the phone a few months now, and this is the best comparison I can make. You remember the mid 90's and those old Packard Bell computers that started to pop up in houses across America? Well they often came with a Dial-Up modem that often failed to connect when dialing up to the server. You know the sound that modem would make, you could tell when you were actually going to get a connection. Sometimes it would work, sometimes it wouldn't. That's just how it was. And when it did connect, you better just have patience when you tried to use browse the web.
Well that is EXACTLY how this phone is. Sometimes it works, sometimes it doesn't. And if you decide to use ANY data whatsoever, you better have some damn patience when doing it.
Turns out for me when the new wore off and I got past the blazing processor and the awesome display, I decided to return it because it just couldn't perform. Only one problem... I was out of town for my job and I was already on day 30 of my initial month. And now I am stuck with this slick flat screen that doubles as an old Packard Bell paperweight.
Calls into customer service, PRL updates, prayers to God, they have not helped. And I venture to say that exchanging it for another unit at the store that sold me my phone is out of the question. And I will take a wild guess and say that a trip to my local Sprint repair center will not help either.
So if the above fails, where am I at? I am stuck with a brand new $200 Slick Packard Bell Paperweight.
Do any of you have any suggestions on what your course of action would be? Should the following be my philosophy from here on out?
Business is business. And it is what it is. Sprint, if you fail me I am going to bring out the big guns. I am going to attempt to continuously stream so much data on roaming towers that you will cancel my contract on YOUR end. I will do whatever it takes to make my contract unprofitable for your company. I will hack my phone, I will load Ice Cream Sandwich, I will edit my PRL, I will load programs that FORCE me to roam. Fix it, or I will.
Disgruntled customer.

When you upgrade you sign for 2 more years....
Take it to a repair center get a replacement....or go to metro or boost with it.
Sent from my SPH-D710 using XDA

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wytecaztle said:
When you upgrade you sign for 2 more years....
Take it to a repair center get a replacement....or go to metro or boost with it.
Sent from my SPH-D710 using XDA
Click to expand...
Click to collapse
"Fast forward a few months down the road. I did upgrade my phone... but only after being backdoored by Sprint. You see, that $40 credit they threw on my bill automatically extended my contract out another 2 years. I bought my contract up with the option to upgrade, but now I was basically forced to upgrade as Sprint extended my contract for 2 years without telling me they were doing so. Their response, "Well your contract would have been extended when you decided to upgrade your phone anyway." This is true, but the fact of the matter is I was not informed that this $40 was actually a front to extend my contract two years so I was essentially locked in already at that point in time. To me, that is, for lack of a better word, shady."

I am sure there are several people out there that would trade you an Evo and cash ..maybe enough to pay the ETF.
Sent from my Nexus S 4G using xda premium

As far as signal lock and speeds and such..... what rom/modem/kernel combo are you using? Because for me, the speeds stock experience left quite a bit to be desired. Even compared to my wife's Conquer(a much lower spec phone.) I have been installing the ICS leaked modems, while still running a GB based rom(Strongsteve's ODEX, very awesome.) I have seen quite a bit of improvement in data speeds and such. So if you haven't rooted and tried out some of the things you can do, you should give it a try.

is all about the iPhone last year i get a called from sprint, saying that they have a special offer for me since I have been with sprint for a long time, and i have no more contract on two of my lines they give 100 dollars in credit, and the option of getting a new phone whenever i want, on december i bought the epic and was a nightmare long story short i spoke with a supervisor and told me that after they got the iPhone everything changed, no more rebates, special offers and sorry that happened to me but there is nothing he can do, i have sign another two year contract to get the phone, not even the the 75 dollars for the year i was already in. so yeah i sign another contract to get the phone.

bigdano said:
"Fast forward a few months down the road. I did upgrade my phone... but only after being backdoored by Sprint. You see, that $40 credit they threw on my bill automatically extended my contract out another 2 years. I bought my contract up with the option to upgrade, but now I was basically forced to upgrade as Sprint extended my contract for 2 years without telling me they were doing so. Their response, "Well your contract would have been extended when you decided to upgrade your phone anyway." This is true, but the fact of the matter is I was not informed that this $40 was actually a front to extend my contract two years so I was essentially locked in already at that point in time. To me, that is, for lack of a better word, shady."
Click to expand...
Click to collapse
If you had another six months left in your previous contract, then it sounds like the $40 was simply an early upgrade charge. That would explain the extended contract. I can't imagine a contract termination fee being only $40...

bigdano said:
Business is business. And it is what it is. Sprint, if you fail me I am going to bring out the big guns. I am going to attempt to continuously stream so much data on roaming towers that you will cancel my contract on YOUR end. I will do whatever it takes to make my contract unprofitable for your company. I will hack my phone, I will load Ice Cream Sandwich, I will edit my PRL, I will load programs that FORCE me to roam. Fix it, or I will.
Click to expand...
Click to collapse
Out of everything you said in that long drawn out post, the bolded sentence above is the only thing they truly care about.
Sell your phone and go get an EVO again. You can find em for about $100 or less.

Wow. I am impressed. Most trolls don't take the time to compose such a long rant. Usually "Sprint Sucks!" or "Iphones Rule". Please just take your old phone out of the drawer and reactivate it.

Without going into modems/roms, location issues, sprints service, the possibility that you got a bunk phone itself (hardware fault, Sprint should replace), or other possibilities...
I can say, coming from the Evo4G as well, I have had None of the issues you mentioned. Not once. Great cell service, great data. Great phone.
(not trolling, quite serious. and I am anal about data speed service, and making sure I'm getting what I pay for.)
Sent from my calculator watch.

bigdano said:
"Fast forward a few months down the road. I did upgrade my phone... but only after being backdoored by Sprint. You see, that $40 credit they threw on my bill automatically extended my contract out another 2 years. I bought my contract up with the option to upgrade, but now I was basically forced to upgrade as Sprint extended my contract for 2 years without telling me they were doing so. Their response, "Well your contract would have been extended when you decided to upgrade your phone anyway." This is true, but the fact of the matter is I was not informed that this $40 was actually a front to extend my contract two years so I was essentially locked in already at that point in time. To me, that is, for lack of a better word, shady."
Click to expand...
Click to collapse
Not shady you should have asked more questions....like sprint said your contract was pushed up so that you could upgrade early therefore pushing your contract up 2 more years then when you went and got the phone on a regular upgrade woild have signed you up 2 more years regardless....... It is called the early upgrade program....still
Sent from my SPH-D710 using XDA

Dude, you're either nuts or you gotta ****ty built device. I came from an evo 4g and this device BLOWS it out of the water in every which way. This is the best device ive ever owned. If fact, ill make a confession here. When the galaxy note came out on at& t i was so excited, i went and bought one. let me tell you, the processor in that thing is a piece of crap compared to the epic 4g touch. I returned the note and came crying back to sprint.
Sent from my SPH-D710 using xda premium

OP, did you really use the word "lo"?
http://goo.gl/RrGte
(The only thing I've found to be unnecessarily long besides the name of the ET4G was this overly-dramatic saga you've written: How's about throwing in a tl;dr next time, please.)

You really thought you were going to get a 600 dollar device for 200 without them extending your contract?
Sent from my SPH-D710 using Tapatalk

hammester said:
You really thought you were going to get a 600 dollar device for 200 without them extending your contract?
Sent from my SPH-D710 using Tapatalk
Click to expand...
Click to collapse
This.
Just this.

I'm running Blazer ROM 4.0, everything works perfect. Besides everyone knows that HTC's radios are pretty damn good. Also I had the Evo the day it came out and it had it's own list of problems as well. I know I had waited for some updates to fix things on that phone as well. If you think Sprint did something shady, the BBB is a good tool that will get response, corporate Sprint doesn't like negative remarks....

Just got off the phone with Sprint tech support again... did another factory reset... no help. reset msl did a prl update no help.
They scheduled a visit with tech support in a sprint store to see if something is wrong with the phone. If they find something wrong they will swap it out for 40 bucks... keep in mind this is a brand new phone I bought 3 months ago... and I have to pay to get it swapped out and they will give me a refurbished one. If they don't find anything wrong I am screwed.
I called Samsung they said that the only warranty they have to provide is me send the phone in. If they find something wrong they will fix it and send the same phone back to me.
I think it's pretty safe to say I will try and get a refurbished one from the sprint store and sell it on ebay.
Otherwise I will try to push through as much data as possible... which might be tough because data is so slow on this phone... so that the carrier will choose to cancel our contract.
**** SPRINT.

bigdano said:
Just got off the phone with Sprint tech support again... did another factory reset... no help. reset msl did a prl update no help.
They scheduled a visit with tech support in a sprint store to see if something is wrong with the phone. If they find something wrong they will swap it out for 40 bucks... keep in mind this is a brand new phone I bought 3 months ago... and I have to pay to get it swapped out and they will give me a refurbished one. If they don't find anything wrong I am screwed.
I called Samsung they said that the only warranty they have to provide is me send the phone in. If they find something wrong they will fix it and send the same phone back to me.
I think it's pretty safe to say I will try and get a refurbished one from the sprint store and sell it on ebay.
Otherwise I will try to push through as much data as possible... which might be tough because data is so slow on this phone... so that the carrier will choose to cancel our contract.
**** SPRINT.
Click to expand...
Click to collapse
Wow. You realize this isn't Sprint's fault right...
Sent from my Super Sexy Epic Touch.

ewynn9 said:
Out of everything you said in that long drawn out post, the bolded sentence above is the only thing they truly care about.
Sell your phone and go get an EVO again. You can find em for about $100 or less.
Click to expand...
Click to collapse
Thank you... that actually brought a smile to my face.

At&t announces note II available Nov 9

http://www.4-traders.com/AT-T-INC-1...lable-Nov-9-Pre-Orders-Begin-Oct-25-15415893/
Sent from my SAMSUNG-SGH-I717 using xda app-developers app

Wow, why so late for AT&T?

really annoying

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I could be blind, but I don't see where AT&T said Nov 9th???

Takes time to make sure all that crapware is installed and working. AGGGGGHHHHH, what a joke! I wish the international version supported LTE here in the states.

Milkman00 said:
I could be blind, but I don't see where AT&T said Nov 9th???
Click to expand...
Click to collapse
http://www.androidauthority.com/att-samsung-galaxy-note-2-price-release-date-125124/
"AT&T Announces Samsung Galaxy Note II Available Nov. 9, Pre-orders Begin Oct. 25
Beginning Nov. 9 customers interested in picking up a Samsung Galaxy Note® II will be able to purchase one for $299.99 with a two-year agreement in all AT&T* stores and online. Online pre-orders for this highly anticipated device are planned for Oct. 25 at www.att.com/galaxynoteii."

Well, this puts me in a bind... I signed up with AT&T on Oct. 5th (just before they reduced the return time to 14 days). Was hoping it would get released on or before Nov. 5th so I could exchange my current phone (minus the $35 restocking fee). Would preordering still make me eligible for the $299 price as long as I returned my current phone before Nov. 5th? Sounds to me like I might have to go phoneless for those 4 days...

Best bet is to always call support or see a store rep for accurate answers. And extra friendly can go a long way with the reps who get yelled at all day.
Sent from my HTC Inspire 4G

Itchiee said:
http://www.androidauthority.com/att-samsung-galaxy-note-2-price-release-date-125124/
"AT&T Announces Samsung Galaxy Note II Available Nov. 9, Pre-orders Begin Oct. 25
Beginning Nov. 9 customers interested in picking up a Samsung Galaxy Note® II will be able to purchase one for $299.99 with a two-year agreement in all AT&T* stores and online. Online pre-orders for this highly anticipated device are planned for Oct. 25 at www.att.com/galaxynoteii."
Click to expand...
Click to collapse
I saw that, but I didn't see an official AT&T announcement on the AT&T page.

Milkman00 said:
I saw that, but I didn't see an official AT&T announcement on the AT&T page.
Click to expand...
Click to collapse
http://www.att.com/gen/press-room?p...ticleid=35523&mapcode=consumer|mobile-devices

Can't believe AT&T is slower to release than T-Mobile. I had always looked at AT&T as being the big dog on the block, but it appears otherwise now.
I know we want to beat up AT&T because we don't like to wait for our new toys, but d*** they are being slow, and releasing after the smaller providers is just crazy. I sure wished the international was LTE because I would pay the difference and never look back.
AT&T you s*** a** !!!!

spycedtx said:
Best bet is to always call support or see a store rep for accurate answers. And extra friendly can go a long way with the reps who get yelled at all day.
Sent from my HTC Inspire 4G
Click to expand...
Click to collapse
Ha! I've done that before with many other devices, half of the reps never know nothing when a phone is just announced. N then you come to xda and post what they said and then another rep will say something totally different leaving you twisted and confused.
Sent from my GT-N7100 using Tapatalk 2

Ugh, not wise, IMHO. I'll be watching the new Nexus presser on the 29th, now.

chrispyutec said:
Can't believe AT&T is slower to release than T-Mobile. I had always looked at AT&T as being the big dog on the block, but it appears otherwise now.
I know we want to beat up AT&T because we don't like to wait for our new toys, but d*** they are being slow, and releasing after the smaller providers is just crazy. I sure wished the international was LTE because I would pay the difference and never look back.
AT&T you s*** a** !!!!
Click to expand...
Click to collapse
Dude, take a breath. Att has almost 4 times the customers that TMO has. If they tried to rush it before they had enough stock etc you would flame them for that.
Big dog is right. They need a lot more phones and have more store etc. Perfectly happy to wait until the 9th with my SGSIII until I get my GNote 2!
Sent from my SAMSUNG-SGH-I747 using xda app-developers app

planoman said:
Dude, take a breath. Att has almost 4 times the customers that TMO has. If they tried to rush it before they had enough stock etc you would flame them for that.
Big dog is right. They need a lot more phones and have more store etc. Perfectly happy to wait until the 9th with my SGSIII until I get my GNote 2!
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
Click to expand...
Click to collapse
I know T-Mobile is not going to have any accessories at launch. According to tmonews.com, and a leaked internal document that shows all of the accessories being sold for the Note II. The first accessories (Samsung branded included) are expected to arrive Nov. 7. It is my guess that AT&T could release the Note II the same time as Sprint and T-Mobile, but they don't want to release it without any accessories for fear of losing revenue by people seeking accessories elsewhere. Carriers count on revenue from accessories with an extremely high markup to make up for the big markdowns they take on phones, especially a phone as expensive as the Galaxy Note II. T-Mobile and Sprint have likely made a calculated decision to accept these losses in order to get a leg up on AT&T and Verizon. While people surely will not be moving in droves, it is likely to attract at least some impatient Verizon and AT&T customers to their networks and makes them look good for getting it first.

I've now gotten different answers from two reps on the Note II pre-order. Neither one knew the off-contract pricing, but one suggested that the Note II may not even be available for pre-order without a contract or upgrade. Any of you guys hear something similar? Is there any precedent on AT&T's part not allowing a new phone to be pre-ordered off-contract?

If I pre-order from At&T, will I have any trouble keeping my grandfathered "unlimited" data plan? If I do still go with the GNII, should I just take my chances with walking into a store on the 9th instead of pre-ordering?

I've received that answer from reps in the store before, (way back when I had my windows mobile phone in 2008); One of the smaller corporate stores refused to sell it to me out of contract. I said F them, and went to the flagship store in Houston, no problems checking out. I've never seen a restriction on off-contract phones, but then again, they are AT&T.

gtalum said:
If I pre-order from At&T, will I have any trouble keeping my grandfathered "unlimited" data plan? If I do still go with the GNII, should I just take my chances with walking into a store on the 9th instead of pre-ordering?
Click to expand...
Click to collapse
I preordered the SGSIII online and did not have any issues keeping my unlimited data.
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
---------- Post added at 11:50 AM ---------- Previous post was at 11:46 AM ----------
T.J. Bender said:
I've now gotten different answers from two reps on the Note II pre-order. Neither one knew the off-contract pricing, but one suggested that the Note II may not even be available for pre-order without a contract or upgrade. Any of you guys hear something similar? Is there any precedent on AT&T's part not allowing a new phone to be pre-ordered off-contract?
Click to expand...
Click to collapse
I pre ordered my SGSIII off contract without issues and there was tremendous demand for that phone. I doubt it will be an issue. I am sure this forum will be popping on Thursday with stories and tips. Can't wait!
Sent from my SAMSUNG-SGH-I747 using xda app-developers app

Your T-Mobile purchase experience

I hope your T-Mobile purchase experience was better than mine:
Ordered online through an organizational discount link (T-Mobile AdvantageDirect? )
Order placed on 9/20. It is 9/27 and I don't have my Samsung Galaxy S4 M919 yet.
I even got an email with my new phone number from T-Mobile.
Shipment Tracking number provided, but UPS claims they have no record of receiving a package from T-Mobile for that tracking number. T-Mobile claims they mailed it out on 9/24 with that tracking number.
Many calls to T-Mobile customer service to try to track down my new phone.
Saga continues...
Update 9/30/2013:
T-Mobile customer support contacted their offline support to try to locate the package, since 9/27, and still no word yet. After speaking to T-Mobile Customer Service and getting an OK from them, I went down to the local T-Mobile store (was crowded), showed them the existing paperwork and got a new Galaxy S4 with a new number in about 15 minutes, under the same organizational discount.
Canceled the online order.
Update 10/3/2013:
T-Mobile still can't locate the package, and it appears to be their policy not to process a refund ($159) until they locate the package they lost! I've called my credit card company to dispute that charge.
Update 10/4/2013:
Now they think I am trying to cancel the phone I bought at the local T-Mobile store (they got the phone number of my current S4 phone in this e-mail from them):
T-Mobile Handset Order Research Request
Handset Order Reference: XXX
Thank you for taking the time to contact T-Mobile. We are unable to send a mailing label for this order. Please return the equipment using a traceable shipping method to: 'Return Center TX 4500 Cambridge Road Ste 100 Door 3 Fort Worth, TX 76155'. If sent to any other address, we cannot guarantee proper processing or crediting of associated charges.
Thank You,
Handset Order Research Department
T-Mobile USA, Inc.
Click to expand...
Click to collapse
Update 10/18/2013:
Still no sign of my refund yet. Credit Card company is investigating. T-Mo says they have escalated the issue, and that I should be receiving my refund soon. I suspect someone is picking off certain online orders before shipping, and selling them under the table or on the black market. There's no way a phone that has been activated and assigned a phone number can go missing like this.
Update 10/23/2013:
Still no refund yet. I called T-Mobile Customer Service and they said they'll escalate the issue (again). They don't make it easy to get a refund, even when the mistake was clearly theirs.
Update 10/25/2013:
I received a paper bill for cellular service ($121) for that lost phone! I called T-Mobile and after they transferred me thru 3 different support reps ("Buyers Remorse" Dept? ), they said they'll cancel that account/service and make a note not to refer that account to their Collections Dept for non-payment.
I received a credit of $159 (from my credit card company, Chase) for that lost phone back to my credit card. If T-Mobile doesn't respond to Chase within 45 days, that credit is mine to keep. Good Credit Card company Chase will show T-Mobile not to mess with customers.
Update 11/20/2013:
I received another bill for $121, this one warning me about possible Collections action if I don't pay. I guess the previous T-Mobile support rep didn't properly close out the account and billing. Another call (20 mins) to T-Mobile to sort out the issue. See letter I received (separate message in this thread).
Update 12/23/2013:
I received a bill for $3.30 from T-Mobile
I did call them again in late November, and they verified there was a zero balance on the account. Now this new amount looks the taxes on the amount they zeroed out. Looks like they just won't quit billing me. T-Mobile must have the most messed up billing/accounting department of all the major Carriers.

I went down the block to my tmobile store, bought it, walked out with it.
Sent from my Galaxy Nexus using xda app-developers app

elflip88 said:
I went down the block to my tmobile store, bought it, walked out with it.
Click to expand...
Click to collapse
Do the physical stores honor organizational or corporate discounts (up to 20% off the regular prices)?
See http://forum.xda-developers.com/showthread.php?p=45987850

Nate2 said:
Do the physical stores honor organizational or corporate discounts (up to 20% off the regular prices)?
See http://forum.xda-developers.com/showthread.php?p=45987850
Click to expand...
Click to collapse
Yeah, they do.

I bought it from staples and i was there 8 hours over 2 days. They fuked up the activation by entering dealer codes wrong, messed up security deposit amount, and some other stuff i forget. It took a long time to get it straightened out and the staples employee was yelling at them.

Oh well. I always buy directly from the T-Mobile website. I upgraded through Costco and Wirefly before but ever since T-Mobile came out with this new model, their website is the only place you can go through without getting something messed up.
So has you gotten it straightened out yet?
Sent from my dear S4 using xda app-developers app

My last 3 phones were purchased online (wirefly, letstalk) - no problems.
t-mobileorders.com has not been a good experience for me.

elflip88 said:
I went down the block to my tmobile store, bought it, walked out with it.
Click to expand...
Click to collapse
Same here. They also did the online purchase option with me standing there so I'd be eligible for the $30/mo 5Gb prepaid plan. Couldn't have been better or easier.

Yeah, my experience was pretty awesome. It was a chick around my age (20) who laid out all the details, including pricing and whatnot so I wouldn't be confused, even though I already knew everything she was telling me. The whole process was essentially flawless, with the only problem being that they didn't have the Black S4 in stock so I had to get white -__-. Sorry your process sucked bro.

Walk in. Buy. Walk out. I just always try and make sure there is little to no talking. Especially when the reps try and sell me on a device I'm already there to buy. !!! I've been waiting 5 months for this device there is nothing you know that I already don't !!! I hate salesman
Sg4

I am now getting 2 identical sets of marketing flyers, etc. in the mail from T-Mobile. I guess someone needs to tell T-Mobile sales/marketing that one of my accounts (for which I never received a phone) is officially closed...
I'm getting very tired of calling them
Sent from my SGH-M919 using Tapatalk 2

When my rear camera broke they sent me a new s4 in 3 days. I don't have insurance. The lady who trouble shot the camera with me was nice.
Sent from my SGH-M919 using XDA Premium 4 mobile app

wow this seems to be a terrible experience. you seem to have a lot of patience. i would have went off on everyone.

Last weekend I visited T Mobile and Sprint.
Here's the contrasting experiences...
T Mobile
My wife needed her first Smartphone. (Big day! She's joining the 21st Century!) We go to T Mobile to look at the new Samsung Galaxy Light. Great little affordable but shockingly powerful device. We walk into the store. The guy asks if he can help us. He points us to the Galaxy Light and leaves us alone until we need further assistance.
My wife and I play with the various smartphones as I show her the differences, we settle on the Light after about 25 minutes. I go to the guy int eh store and tell him I want one. He looks up my account, goes in the back to get the phone, registers it with her account, activates the SIM card, I swipe my credit card, the clerk and I make fun of my wife's texty phone from 5 years ago, and we leave. My total time with the clerk is MAYBE 5 minutes after I settled on buying the Galaxy Light.
No changes were needed on my plan. We have the simple 500MB data plan already. Just needed to buy the phone. Couldn't have been a better experience.
(I've had the same experience with the last 3 phones I've bought for myself at T Mobile. In and out no problem)
Sprint
Later that same day I take my mom to Sprint to get her first Smartphone. (The women in my life are really behind the technology curve. I don't knwo what to tell you.) Mom has a Sprint contract that she's only 4 months into so we're really stuck with Sprint for her.
We got to the store, we have to sign in so that we can speak with a cleark when they are ready rather than when we are ready. "Fortunately" there is an hour wait to speak with someone so we have time to show mom every smartphone in the store. We finally settle on the new Google Nexus 5. It's a good option for mom.
The cleark finally grants us the honor of speaking to someone about buying it. They give us a good option of selling her existing flip phone (Yup. I said flip phone.) back and getting a $10 credit on her bill for it for 24 months adn then charging $15 for the phone, then updraging her to a smartphone plan with mobile data...blah blah blah for a final total of $65 a month plus taxes. They go get the Nexus 5 and try to activate it. The system won't let them do it. The manager gets involved. No luck. An hour and fifteen minutes later (Total time in the store is now 2:15) the manager says we were quoted the wrong price because mom is not eligible to take advantage of that offer to sell her old phone back unilt January 1st. Then they basically show us the door.
I couldn't believe it. They wasted nearly 2 and a half hours of our time. Quoted it wrong. Then instead of finding a way to make an exception to eligibility rules and letting my mom buy the $450 phone and more than double her monthly bill like she wanted to (and was happy to do!) and told us to take a hike. They literally wouldn't not let mom switch her contract to a more expensive one and let her spend $450 on a phone. Refused to allow her to do this. Then just "See ya..." Not an offer to credit her bill $10 or something just to apologize. Not an offer to give a discount on the phone when we come back. Not a free case for it. Nothing. Conversely in T Mobile I've gone in with issue and they offer to give me a credit or something just because I had the problem.
These two stories happened on the same day. Two totally different results. I recomended that mom just suck up the buy out fee in her Sprint contract and move to T Mobile. It's worth it to avoid ever having to deal with that store again.

I had a very similar (positive) experience going to the local store. I was able to walk in and buy my SGS4 w/ discount as well as my wife's iPhone and then stop over and eat lunch before going back to work. It actually took them longer to make my lunch order than it did to purchase the phones. I also received follow-up calls from T-Mobile asking if I had any questions about the phone, account, or my bill.
Prior to this I went through Best Buy because I had gift cards, coupons, a promotional offer, and they price matched Wirefly when I asked why the phone was so expensive at their location. I had an equally nice experience at both locations, but it did take a while longer at BB because they had to go through some absurd online and call in service to port our numbers over. It was much harder to leave sprint because they didn't want to let me go as a customer and offered me no incentive to stay. I had to make 4 calls and speak with their entire chain of command to simply speak with a knowledgeable accounts manager that could assist me with the termination.
It also seems to be another one of those YMMV experiences, where the level of caring can change from store to store.

Bill I received from T-Mobile for the lost phone and no service (see 1st msg in this thread for history):
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I ordered my phone over the phone. It was a nightmare transferring my number. my order was delayed for reasons known only to t-mobile. Then I replaced it because it was defective. Took a month to receive credit for the replacement device.
Lesson learnt: do my business in a brick and mortar T-mobile store.

I went from Straight Talk to Tmobile, mainly because StraightTalk had really bad service, I had text messages that would arrive hours after they were sent or not at all. Also, I lost my phone in a cab.
Anyway, I went into (what I found out later) a non-corporate Tmobile store. Had the same outside branding, workers in the same outfits, had the phone displays, etc. I bought my S4 outright, transferred my phone number and signed up for the contract, no problems until they tried to sell me hardware insurance that I didn't want. I had to tell them no about 5 times, the final two times with a manager, who was acting as a closer with a real hard sell that I wasn't having. The final strategy was guilt, he made it seem like the sales girl would get in trouble if i didn't sign up for service. Why he thought this tactic would work on me I have no idea and had I not just spent all the time getting setup, I would have walked out.

I have to say my experience was great ordered my phone online waited about 3 days. Called tmo ported my number over with no problems and in less than 2 hrs I was up and running.

I literally just walked into the stoe, signed up for unlimited, bought my S4 and went home. It went pretty well.