OK got a question..... about a month ago my wife lost her ep4gt. So she called sprint and call asurion to file a insurence claim that it was lost and paid 100$ for a new e4gt ...well 1 week later we find her old e4gt so now she has two.... my question is would I be able to hook up her old e4gt to replace my HTC EVO or is the old e4gt just a paper weight now???we both are on the same contract.......
You're better off selling the phone on craigslist and using the money towards a new phone.
Sent from my SPH-D710 using xda premium
radrian92 said:
You're better off selling the phone on craigslist and using the money towards a new phone.
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
now what if the buyer tries to verify the ESN what would sprint tell him......cause i sold my old HTC HERO and when i meet with guy he called sprint to verify that the ESN was good and wich is was cause i upgraded to my EVO
The exact same situation happened to me with my Nexus S 4g. I will give you a heads up...its an absolute hassle.
Reason is that Asurion flagged the phone ESN as "lost/stolen"
It took almost a week between calls to Sprint and Asurion to get the matter solved.
Good Luck.
Sent from my SPH-D710 using xda premium
HCdroid said:
The exact same situation happened to me with my Nexus S 4g. I will give you a heads up...its an absolute hassle.
Reason is that Asurion flagged the phone ESN as "lost/stolen"
It took almost a week between calls to Sprint and Asurion to get the matter solved.
Good Luck.
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
will they make me send one of the phones back to them??? or can me and my wife be rockin the e4gt??? lol
yotie said:
will they make me send one of the phones back to them??? or can me and my wife be rockin the e4gt??? lol
Click to expand...
Click to collapse
The 1st et is useless as the esn is now reported lost/stolen and can't be activated with sprint. Shoot me a pm and I may take it off your hands
yotie said:
OK got a question..... about a month ago my wife lost her ep4gt. So she called sprint and call asurion to file a insurence claim that it was lost and paid 100$ for a new e4gt ...well 1 week later we find her old e4gt so now she has two.... my question is would I be able to hook up her old e4gt to replace my HTC EVO or is the old e4gt just a paper weight now???we both are on the same contract.......
Click to expand...
Click to collapse
1. you shouldn't tell them you found your old phone. they might want it back
2. you can't use your phone on spint anymore. but i heard it can be used to flashed on boost mobile
3. you can sell it on criaglist as a bad esn phone. people will still buy it. or you can donate to one of our developers on xda.
yotie said:
OK got a question..... about a month ago my wife lost her ep4gt. So she called sprint and call asurion to file a insurence claim that it was lost and paid 100$ for a new e4gt ...well 1 week later we find her old e4gt so now she has two.... my question is would I be able to hook up her old e4gt to replace my HTC EVO or is the old e4gt just a paper weight now???we both are on the same contract.......
Click to expand...
Click to collapse
You can try to activated...but if assurion flag the esn as lost or stolen it's not going to work with sprint no more you can try to remove the flag but most then likely it's not going to work...you can try to sell it on Ebay for cricket...
Sent From My SAMSUNG GALAXY S II
In my past experience from earlier this year I lost my phone at the Airport. The airport ended up finding my package after like 3 weeks... I had reported it lost, so i got a new phone (Evo 3D). The ESN on the lost phone was clean for activation. I ended up playing it safe and selling it on Craigslist when I went on a trip like across the USA at new york lol! far away from Oregon.... Anonymous style to keep it freshly away from me.
If you processed the claim through sprint they will lock the esn specific to that phone from use. If you called assurion directly they don't always follow policy and may not have locked the "lost" phone.
Sent from my SPH-D710 using xda premium
Go to checkesnfree.com if it clears you're good to go
Sent from my SPH-D710 using Tapatalk 2 Beta-4
U should.sell.it
well I call sprint to check the esn..
FLAGGED..... lol... .oh well...guess I'll use it for a mini tablet at home or tether it off of my evo....thank-you for all your replys......
Being that u called asurion plus sprint its definately flagged. Next time just deal with asurion and leave sprint out of it. Asurion wont flag the esn unless u say its stolen. With my original epic i had a friend slap it out my hand by accident and i couldnt get sprint service center to fix it and it was only 2 days old. I was tight so i felt like why should i send it back if im coming out of pocket anyways? So i went online filed a claim put that i lost it and gave it to my friend so he can try it out. He activated it no problem but decided he'll stick to his evo. Now my bro has it and even got it fixed free by sprint when they started the in store repair thing. Too bad sprint ended that in like a month. My bro still has the phone on his line tho lol
Sent from my SPH-D710 using XDA
If you have the account owner(you or your gf) call sprint they can verify you were the purchaser and pull the flag off of it if you're nice, they will just pull up the esn to verify it was indeed the device you originally purchased and lost and then clear it out I've had it done a few times in the past when I've lost devices, actually had my evo flagged as lost twice and removed from my 5 year old hiding the damn thing up inside the couch where i couldn't see it and then I'd find it a few weeks later when I'd.move the couch to vacuum under it or once he stuffed it down into the back seat of the car and my wife found it when her purse spilled and her wedding ring fell in the same slot between the bottom and back of the seat. Just be warned its a bit of a hassle and may require calling several times til you get a rep willing to do it for you
Sent from my SPH-D710 using xda premium
Sell it on ebay. Epic touches with bad esns sell for at least 250. They can be flashed to boost, virgin, cricket, etc. I am running my epic touch on virgin. Can't beat $25 a month for service.
Sent from my SPH-D710 using XDA
yotie said:
So she called sprint and call asurion to file a insurence claim that it was lost and paid 100$ for a new e4gt ....
Click to expand...
Click to collapse
This is how I get all my new phones... You can hook it up no problem. An esn swap on you EVO line is all it takes.
As soon as you file the claim, it becomes the property of Asurion. In every replacement box they send out, they give you a return envelope to send your old unit back in case you should find it again. Technically attempting to reactivate or sell it would be insurance fraud if they decide to pursue it. Its better off being flashed to another provider that doesn't care where an ESN comes from.
aznssaiyan said:
As soon as you file the claim, it becomes the property of Asurion. In every replacement box they send out, they give you a return envelope to send your old unit back in case you should find it again. Technically attempting to reactivate or sell it would be insurance fraud if they decide to pursue it. Its better off being flashed to another provider that doesn't care where an ESN comes from.
Click to expand...
Click to collapse
How would Asurion know the person didn't just find it laying around somewhere? My old phone i reported lost is activated with no problem on my brothers account for about a year now..
Sent from my SPH-D710 using XDA
aznssaiyan said:
As soon as you file the claim, it becomes the property of Asurion. In every replacement box they send out, they give you a return envelope to send your old unit back in case you should find it again. Technically attempting to reactivate or sell it would be insurance fraud if they decide to pursue it. Its better off being flashed to another provider that doesn't care where an ESN comes from.
Click to expand...
Click to collapse
^^^^ Wow went through the whole thread looking for this guy and not till the very end did he pop up.... LOL
@OP, this is what you do- hold on to your phone or you can sell or donate to one of the developers in here if you are a chronic flasher. Most of the posts in here are spot on. If you only contact Asurion then your phone wont be flagged by Sprint since apparently the two don't talk all the time.
I am sitting on two phones that I purchased from people who thought it was a bad ESN but I have since turned one on to Sprint and the other I had checked and its also good.
I let the kids play with them, an Evo and a Evo 3D - I just made up a Google voice number for them and while in the home they can call all their friends or whatever. Then if we go out I just turn on the Hotspot and they can get market apps or make a call while I control everything. Also they can watch netflix - whatever it takes for a dad to get some PEACE and QUIET!
Related
Please read title. Thank you kindly.
Cant they track it?
You could sell it, but that's kinda morally objectionable.
Plus it will be flagged as having a bad ESN, so it won't be able to be activated on Sprint.
ShadowDrake said:
You could sell it, but that's kinda morally objectionable.
Plus it will be flagged as having a bad ESN, so it won't be able to be activated on Sprint.
Click to expand...
Click to collapse
Yea But cant you still use it??
the point is you can do what you want but sprint is not going to let it be put on a line.The ESN has been blacklisted so if you want to use it as a music player or whatever you want that does not use phone service or data then yes but as a phone No.
I will buy it for forty dollars!
Sent from my PC36100 using XDA App
Once you lose a phone, Sprint places it on a lost/stolen list. If you sell it, the purchaser will not be able to activate it.
Sell on ebay and state has bad esn
I think if you only went through asurion the phone might still work. I had a phone that was lost and I did it through the website and i gave the phone to someone else when i found it and they told me that it activated. So maybe have a friend try and see if it works.
Sent from my HTC Evo 4g using Tapatalk
Ill Buy it for $50 dollars, no questions ask!! I want to start into development roms, and ill be good for me!!!
Why even ask a question like that? Once you accepted the condition to file the claim then the phone belongs to the insurance company. The only sense to this question is that you want to know if you will be in any kind trouble.
Sent from my PC36100 using XDA App
i thought the same thing too when i lost my phone in the movie theatre after it fell out of my pocket. I filed a claim and got the replacment then i was able to find my lost phone shortly after. i checked the ESN and it was still clean. i was surprised but now i have two evos. You can always call them and check if its still a valid esn.
Because I don't want to cause anyone any undo trouble. I would like to get my deductible back so I will say bad esn on eBay for $100 as another forum member sugested. Thank you for all input into this discussion.
Why even ask a question like that? Once you accepted the condition to file the claim then the phone belongs to the insurance company. The only sense to this question is that you want to know if you will be in any kind trouble.
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
-------------------------------------
Sent via the XDA Tapatalk App
You certainly can activate it still.
I lost my TP2 and got a new one thru insurance and then Sprint called me and told me someone turned in my lost tp2.
I reactivated my original the second I got home. I sold the new TP2. I called Sprint and they told me I was supposed to send the lost one to the insurance but it was up to me. They didn't really care.
Moral wrong..yes... doable .. yes.
if you call ausrion and get a replacement phone they send you another one out but by law or sprint policy (not sure which its to early for me to google it a few sprint employees have told me though) they cant contact sprint and flag it as bad ESN your suppose to do that yourself. So you can activate the old one if you like with 0 issues. Been their and have done it. (on accident found the missing phone like a week or 2 later) sold it to a friend and he is still using it.
There are methods to make a phone work on another carrier if it has a bad ESN on Sprint. Cricket and Metro PCS are the carriers that are most commonly used in the US. I actually bought an Evo on Craigslist a while back for a good price. It wasn't listed as lost/stolen, but it was still tied to a suspended Sprint account. I later sold it on eBay for $360 and listed it with a bad ESN and a bad headphone jack. I think the guy I sold it to was planning on using it in Mexico.
Even without activation, an Evo makes a pretty nice MID on Wifi. Just be warned that most Android devices won't connect to an ad-hoc Wifi network, so it's hard to tether it to another phone.
You could sell it for more than $100. Can't you hack it to work with VZW PRL? Maybe that'll sell for more.
Technically you could sell it to someone on metro pcs or cricket.. they dont care about esn's being blacklisted they'll activate it anyway.
nunyabiziz said:
Why even ask a question like that? Once you accepted the condition to file the claim then the phone belongs to the insurance company. The only sense to this question is that you want to know if you will be in any kind trouble.
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
Oh God the moral police is here. Its a very valid question. I would do the same damn thing this Guy is doing. Just think of it as a way to recover that 10 dollars extra a month we are ALL getting hosed for every month.
Sent on my cursed EVO
The "moral" thing to do is call the insurance company, explain that you found your old phone and you would like to return the phone and get your deductible returned as well.
I would think they would go for it as they make out in the end.
And you can sleep at night knowing they won't catch on to you some day and deactivate your phone. (highly doubt that could ever happen, but I tend to have a really guilty conscience. what's a $100 anyway.....)
I recently found my Evo that I had lost several months ago and had replaced with Insurance from Sprint. It's been deactivated by Sprint and I want it reactivated by Sprint so I can give to my sister. Will they let me do that? Or will they only allow me to have one activated at a time for some stupid corporate-gain reason?
when you report a phone stolen or lost sprint blacklist the ESN preventing anyone from activating it again. This is in place to prevent insurance fraud and dissuade anyone from stealing your phone (more so the former).
I doubt sprint will activate your lost phone on a different account.
Won't hurt to call them and tell them you "found your lost phone" and see where it goes from there.
If you speak to a supervisor and just be totally honest and sincere about what happened, they have the discretion to remove the block...
Sent from my PC36100 using XDA Premium App
I thought I read somewhere that Sprint only gives a bad esn if the phone was stolen, not lost.
However, I read it somewhere on xda, and you all know how rumours fly around here. It could also be something that was once true but has since changed.
Honestly, it seems like bad info to me, but it might be something worth looking in to.
If it's in good working order but does have a bad esn, you could sell it and at least get your deductible back.
(from... Evo/MIUI/Tapatalk)
jasonleb1 said:
I recently found my Evo that I had lost several months ago and had replaced with Insurance from Sprint. It's been deactivated by Sprint and I want it reactivated by Sprint so I can give to my sister. Will they let me do that? Or will they only allow me to have one activated at a time for some stupid corporate-gain reason?
Click to expand...
Click to collapse
So what was the outcome? I'm curious as to what sprint did for you.
You should claim lost on your current phone so your brother can have it 2 months later when you do find it.
Once insurance is filed your claimed phone becomes the property of the insuring company. It no longer belongs to you.
whatsitsnamenow said:
You should claim lost on your current phone so your brother can have it 2 months later when you do find it.
Once insurance is filed your claimed phone becomes the property of the insuring company. It no longer belongs to you.
Click to expand...
Click to collapse
You're an ass,you can't just jump to the conclusion that he's lying about losing it and finding. Once again You're an ass.
i want to say it will not work but from experience i would say you should give it a try.
my buddy owns a sprint store with his brother and when evo first came out one of them got. so the other one wanted a evo as well because it was his birthday so his older brother filed a missing claim and turned it off and used a replacement phone for about a month or 2 and when the new phone came in he gave his brother one evo and he kept the other.
he is still using the phone to this day.
its a hassle but it did work (for them atleast)
Evo4eva said:
You're an ass,you can't just jump to the conclusion that he's lying about losing it and finding. Once again You're an ass.
Click to expand...
Click to collapse
I can jump to any conclusions I like. Plus where in my response did I said the op is lying. I am just giving him a scenario.
Joey_UFC said:
i want to say it will not work but from experience i would say you should give it a try.
my buddy owns a sprint store with his brother and when evo first came out one of them got. so the other one wanted a evo as well because it was his birthday so his older brother filed a missing claim and turned it off and used a replacement phone for about a month or 2 and when the new phone came in he gave his brother one evo and he kept the other.
he is still using the phone to this day.
its a hassle but it did work (for them atleast)
Click to expand...
Click to collapse
Besides it being a hassle, now we all know that your buddy is totally cool with lying and fraud. Maybe if he had better ethics he'd do better business and be able to afford to just buy the things he wants legally. Just a thought.
SilverZero said:
Besides it being a hassle, now we all know that your buddy is totally cool with lying and fraud. Maybe if he had better ethics he'd do better business and be able to afford to just buy the things he wants legally. Just a thought.
Click to expand...
Click to collapse
i could of told you that
Pretty much borked myself out of 4G, I just unrooted my phone back to stock, ready to take it to Sprint tomorrow. Just a few questions before I do so.
Q1: When i first got my evo they gave me one with a broken volume down button, i went back and they replaced it, telling me i can't get a refund now. =_= Does this mean i cant return my current Evo? (2nd one)
Q2: How do i come at them about replacing my phone? Do i say i updated to the most recent OTA and now my 4G doesnt work? or Do i report it stolen or lost? I dont know what to do. I just dont want to end up paying for a brand new one or refurbished one.
Q3: Should i just switch over to Boost mobile and cancel my account with sprint since i dont have 4G anymore? This would be more positive thinking if i cant get a free Evo replacement again.
Q4: Just reassuring myself, Theres no way to create a wimax image using the RSA key info from my RSA_oem.key file? I read some where that you can use the hex editor to change info on a wimax template to work with your phone.
It was dumb of me, i remember it like it was yesterday. I had no 4G connection, but i had my Keys. (not backed up of course) So i figured it was my Wimax/Radio, next i formatted Wimax and lost my keys. (Eternally screwed) Dont EVER do this if you're reading this. First thing I'm gunna do when i get my new Evo is back up my RSA keys.
Do you have insursance on it? If not then your SOL. I had same issue with my 4g and I told them I had been updating my profile and prl (after flashing stock rom) and it dropped and shut off, then after reboot I couldn't get 4g. They took it for testing and I came back and got a new phone. I had insurance
Yes i have insurance thank god. Did they make you pay a deductible? sorry for the late post i had forgotten of this post. I talked to a customer at my local sprint store and he told me i should just pay the 100$ deductible and write it off as damage cuz they'll give me an Evo 3D they're not handing out evos anymore, but i still want to try :3
jasmnjosh said:
Yes i have insurance thank god. Did they make you pay a deductible? sorry for the late post i had forgotten of this post. I talked to a customer at my local sprint store and he told me i should just pay the 100$ deductible and write it off as damage cuz they'll give me an Evo 3D they're not handing out evos anymore, but i still want to try :3
Click to expand...
Click to collapse
Sprint store reps won't know if you would be getting a 3D for insurance replacement, you would have to contact Asurion about that. Some people have been getting the 3D, but some have still been getting the OG Evo. All depends on what they have in stock when you make your claim.
Sent from my SPH-D710 using Tapatalk
quick idea, instead of paying $100 for a replacement thru your insurance for a refurbished phone, you could go onto craigslist and buy a new evo slightly used for the same price thats probably in better condition. Just throwing the idea out there.
JollyGrnReefer said:
quick idea, instead of paying $100 for a replacement thru your insurance for a refurbished phone, you could go onto craigslist and buy a new evo slightly used for the same price thats probably in better condition. Just throwing the idea out there.
Click to expand...
Click to collapse
I have a rooted evo with a new LCD for sale.
Sent from my PC36100 using xda premium
I just "lost " my old evo and they sent me a new one that's what I would do and its brand new
sent from my fresh a$$ EVO
slaterdahater said:
I just "lost " my old evo and they sent me a new one that's what I would do and its brand new
sent from my fresh a$$ EVO
Click to expand...
Click to collapse
You only have to pay a deductible if theatre physical damage. If your wimax is damage just flash a stock rom and when you bring it in say you were updating the prl or profile and it dropped and when you turned it on 4g wasn't working. They will take it for testing then give you a new one.
Positively works
Sent from my PC36100 using xda premium
Hey guys, I have TEP and was wondering what they're replacing our phone with now. I'm asking because a few years ago I used to have a Mogul and needed to have that replaced, but they gave me another phone.
Anyway, has anyone gone through the process recently?
JSarella said:
Hey guys, I have TEP and was wondering what they're replacing our phone with now. I'm asking because a few years ago I used to have a Mogul and needed to have that replaced, but they gave me another phone.
Anyway, has anyone gone through the process recently?
Click to expand...
Click to collapse
It'll be a Epic touch 4G most likely.. but who knows.. I've heard some people recently say that they wanted to force an htc evo design on them.. do the claim online and it should tell you as you do the process.
That's what happened to me today.. They tried to fool me into believing the HTC Evo was a comparable phone to the Galaxy S2.. When I wouldn't budge they tried to get me to upgrade to the S3 by paying $260+ to buy out my contract and upgrade by signing another two year contract.. I'm pissed off.. I mean why do I pay insurance for?
Sent from another Galaxy
Ha that's why I think phone insurance is such a joke. Better of just saving that money and buying a used phone out right. All of my android phones have been used purchased on eBay or Craigslist and have never had any problems.
Sent from my SPH-D710 using xda app-developers app
I made a claim on mine the other day and they sent me an Evo 3D which wasnt bad but I just came from the 4G and wanted soemthing different so I complained a bit and they are now sending me a E4GT but I have to wait 5 days
My guess is that Sprint is going to run out the stock to Boost and other MVNOs... I know ours has been on back order status for MONTHS!
garwynn said:
My guess is that Sprint is going to run out the stock to Boost and other MVNOs... I know ours has been on back order status for MONTHS!
Click to expand...
Click to collapse
so you think i won't be able to get another Epic Touch?
JSarella said:
so you think i won't be able to get another Epic Touch?
Click to expand...
Click to collapse
If you raise enough of a stink, probably... but I'd say they're trying to run that stock out before the holidays. (More S3s, more $$$)
My screen shattered on my black E4GT a couple weeks ago. TEP offered me an original EVO 4G. I said no way, that's a two+ year old phone. They then offered me an EVO Design or a Motorola Photon. I refused. Four different people, including two people from their "Resolution Team" said there was nothing else they could do. My phone wasn't available. Fourth person offered me a supervisor. Within 30 seconds I was offered a white E4GT. Fine by me. UPS delivered it about 18 hours later.
jimmywisdom said:
My screen shattered on my black E4GT a couple weeks ago. TEP offered me an original EVO 4G. I said no way, that's a two+ year old phone. They then offered me an EVO Design or a Motorola Photon. I refused. Four different people, including two people from their "Resolution Team" said there was nothing else they could do. My phone wasn't available. Fourth person offered me a supervisor. Within 30 seconds I was offered a white E4GT. Fine by me. UPS delivered it about 18 hours later.
Click to expand...
Click to collapse
New or refurb?
Just call and talk to them.
Be persistent but don't try demanding anything from them or you will end up in a 10 call 20 person runaround.
Know your facts and f they try to offer you an inferior device call them out.
Remember... you will catch more bees with honey than vinegar.
Good Luck!
brooksyx said:
Ha that's why I think phone insurance is such a joke. Better of just saving that money and buying a used phone out right. All of my android phones have been used purchased on eBay or Craigslist and have never had any problems.
Sent from my SPH-D710 using xda app-developers app
Click to expand...
Click to collapse
It kinda is but if a month in your phone gets destroyed its totally worth it. No ones getting a Galaxy SIII straight out for 150 bucks etc. I lost my last phone the month after I took insurance off it. Bought another on ebay for like 30 bucks until my contract was up (not a smart phone).
The real idea long term when there are little to no replacements available is you have A phone that in general runs most of the software you had before. But yeah its often idiotic the choice they give you and it takes some doing to get a comparable phone. Your alternative choice is buying a phone for 100 bucks of Ebay that is nowhere near what you had, or just going without a phone altogether.
When insurance was introduced most phones didn't even do what these phones did there was less to lose, maybe your phone couldn't run this jar or that jar that was about it. Its a little more problematic now.
sigh, these guys suck.
I've tried talking to them, all they give me is the option to get a Nexus S 4G, the phone from which I paid 200 bucks to upgrade from. The E4GT is backordered, and they said a minimum of 7 days till they have a possibility of it being back in stock.
I don't understand how they can screw a customer who's had TEP for ages like this.
I'm going to give Executive Support a call, let's see what they can do.
They tried to pull that crap with me when I TEP'd my phone due to a faulty screen. They sent me an EVO 4G and said that it was the most comparable phone they had in stock. I told them I wasn't going to take a phone that was 2 years old when mine had just came out. They said it was all they could do and that they would be sending out the replacement phone within 24 hours.
A couple of days later I got my replacement phone, sure enough, it was an EVO 4G. I shipped it back, and here I sit with my faulty E4GT.
TL;DR TEP is garbage and you might as well outright buy your phones.
email Dan Hesse's office and file a complaint.
jefbal99 said:
email Dan Hesse's office and file a complaint.
Click to expand...
Click to collapse
I don't have that email lol, i'll pm you for future reference.
But after two weeks of this, I finally got a E4GT, but the replacement they sent sucks, the GPS doesn't work at all, and the screen is really dim, they said they're sending me another replacement, but lets see how long this one takes.
At least I can make an receive calls for now/get my email lol. I'm canceling TEP after this, it's not worth the amount of money that I'm paying.
Tep cs is so easy to bs.. Im extremely anal about my phone if i get one mark on my phone i call them give them a reason bs excuse, i also master reset my phone to make sure they seen ive tryed that to "fix" my phone.... Lol... Ive learned what and what not to say to them... Once you figure them out its easy.. Same with otter box... I get a new case like every 2 months lol
Sent from my SPH-D710 using xda premium
I was on the train ride home from work on Wednesday night when I left my phone behind on the seat. I didn't notice it that it was gone until about midnight when I went to plug it in. First thing Thursday morning, I went to Metra/Amtrack's lost and found at Union Station to see if my phone was recovered by a conductor. It wasn't. After checking later on in the day to see if the phone was recovered to no avail, I made the decision to contact Asurion to get a TEP replacement. I figured the phone was gone. On my ride home later that evening, I asked the conductor from the night before if he had found my phone. He said he did, and that he turned it into lost and found. It ends up that my phone fell between the cracks of some boxes at the lost and found, and they did find it and return it to me today. The TEP replacement phone was also delivered today.
1. Can I return the TEP phone for a full refund?
2. If I can't return the TEP phone for a full refund, which phone should I reactivate, the TEP or the original one?
Preferably, I'd like to reactivate the original one and return the TEP phone for a full refund. The TEP phone has a cosmetic blemish. If I can't get refunded, I'm going to keep both phones. I'm just not sure which phone I should reactivate. Is there any situation where both phones can get clean ESN's in the even Asurion won't refund me?
If you went through Asurion then you can't. You could sell the old one as BAD ESN but won't be able to activate the old one ever again.
Sent from my LG-LS970 using xda premium
You could probably just swap the backs of them if the blemish was on the back...
_Epic said:
If you went through Asurion then you can't. You could sell the old one as BAD ESN but won't be able to activate the old one ever again.
Sent from my LG-LS970 using xda premium
Click to expand...
Click to collapse
Not necessarily true. Asurion misses flagging devices ALOT. I just recently filed a claim on my lost GS3 and when I called Employee Customer Service, they said my previous ESN I reported to Asurion had not even been flagged. So you might want to call customer care just to be on the safe side. But if they did, then yeah, you're best bet would be to sell online as a BAD ESN
Call them. They will tell you.
Sent from my LG-LS970 using xda premium