App Refund - Windows Phone 7 General

Hi all.
I would like to know how to get refund from Windows Phone Marketplace?
I've found some old instructions, but they are not working anymore and I can't find it anywhere on their site.
Please help...

I don't think it's possible. Before buying app, you should saw the warning: something like "That purchase is non-refundable and can not ... blah-blah-blah". By pressing "Buy" button you've agreed with these terms & conditions.

xodeus said:
Hi all.
I would like to know how to get refund from Windows Phone Marketplace?
I've found some old instructions, but they are not working anymore and I can't find it anywhere on their site.
Please help...
Click to expand...
Click to collapse
See the Terms of use:
6.9. Refund Policies.
All sales are final and nonrefundable unless otherwise provided by law or by a particular Service offer.

Provided you have extenuating circumstances, a refund is very possible. You'll need to chat with a representative:
https://support.live.com/default.aspx?productkey=oepwp7cf&brand=oepwp7&mkt=en-ww&
For example... I downloaded Bullet Asylum about an hour before it became available in the Marketplace on my phone. I found it on the Marketplace via my web browser and made the purchase, cuz I was so excited to play the game. A week later, I was fiddling around with my phone and looked up BA in the Marketplace. I had the option to buy it, but it wanted to charge my account again. From the game that was already on my phone, it wasn't showing as updatable AND I wasn't able to send a reinstall link from the website. This was forcing me to purchase the game a 2nd time if I wanted to reinstall it... all due to a small glitch.
So, I got on with a rep via chat, explained everything and had the email purchase confirmations to prove it. Rep had to call me to verify my account/identity. Great conversation, understood the problem, and provided a refund.
So... yes... if the circumstances are right, and a refund is warranted, then it can be obtained. Chat support has been very helpful both times I've used them.

Just curious: how much you evaluate your time? Hmm, spending so much time for $0.99 or even $2.99 is too expensive for me, for example

no its not possible......but u can always file a lawsuit....

sirajgoku said:
no its not possible......but u can always file a lawsuit....
Click to expand...
Click to collapse
Why do you think that would work?

sermann said:
Why do you think that would work?
Click to expand...
Click to collapse
sirajgoku is being facetious.
Like I said... a refund is possible, but pretty much only if MSFT made an error.

Yes a refund is possible! I was refunded already because I was charged twice by the same app I contacted Zune support and they emailed me in my language Portuguese and saw the problem and refunded me! I was refunded too once because I bought one app and now it's not anymore on marketplace its name is perfectscan i reseted my phone and wanted to install the app and couldn't because the app wasn't available anymore.
Sent from my HD7 T9292 using Board Express

So the refunds are only available for errors, not for those who find out that the app doesn't work correctly and just want money back.
Sent from my XT910 using XDA

Too bad....it doesn't work like that....
They won't refund you for such a reason...

I purchased a game on my phone, got double billed (billed twice for the same game).
I just fired up a "Zune marketplace Chat support session". Explained what happened, refunded immediately!

xodeus said:
So the refunds are only available for errors, not for those who find out that the app doesn't work correctly and just want money back.
Sent from my XT910 using XDA
Click to expand...
Click to collapse
No unfortunately not. Because, most apps and games come with trial mode. So you could try before you buy. However, for apps that don't offer trials modes, if the reviews and screenshots don't justify value of it, then I don't buy it.

xodeus said:
So the refunds are only available for errors, not for those who find out that the app doesn't work correctly and just want money back.
Sent from my XT910 using XDA
Click to expand...
Click to collapse
I think so!
Sent from my HD7 T9292 using Board Express

Related

Gameloft scam?

When I purchase game in canada from the gameloft website, they send me a text telling me to txt to 60999 and 2.50 charge will apply. So I bought two games from them and they charged me 5$ last month. The company they use is txtnation. Com, this month I did not buy any game and they charged me another 12.50.... Now when I call gameloft about it they tell me they don't see the 12.50... And deny 60999 is their services.. Any insight on this anyone?
Sent from my XPlay using XDA App.
The texts I get from Gameloft when I buy a game provides me a link to download the game... I have not gotten anything telling me to text another number...
I have purchased 4 games from them so far.
Did you check the url of the site, you thought was gameloft??
sounds like a classic phishing scam to me
Yea its gameloft website. It detects my phone and when I type in my phone number, it gives me the games I've bought before.
Sent from my XPlay using XDA App.
O and i called them, they confirmed that I bought two games from them but can't do anything about the other charges because their billing department is not live. I need to email their support department for that. Either way the guy on the phone denied 60999 is associated with them.... Even though that's the number they used to send me my games... And of course the person has records of those two transactions. So the website is 100%legit.
Sent from my XPlay using XDA App.
I never texted them or received a text. I just put my phone number and email and just download the games. If I want to redownload them I just go into my download section and that's it.
At first I had trouble when I downloaded my games again and didn't know about the my downloads section.
How do they charge you then? There's no such option for me. I use the stock android browser when buying the games.
Sent from my XPlay using XDA App.
Is your carrier supported by gameloft?
you can do it with credit card/debit and they send the download link to your phone.
Deoxlar said:
How do they charge you then? There's no such option for me. I use the stock android browser when buying the games.
Sent from my XPlay using XDA App.
Click to expand...
Click to collapse
I buy games from my desktop computer. I created an account on Gameloft.com and buy games through there. Only when I created my account was I able to see my purchase history and was given the option to re-download games...
hairdewx said:
I buy games from my desktop computer. I created an account on Gameloft.com and buy games through there. Only when I created my account was I able to see my purchase history and was given the option to re-download games...
Click to expand...
Click to collapse
Related question
.....
Just got a trial version. and then it gave me an option to buy or cancel. I chose cancel and then the game downloaded and loaded up as if i pressed BUY and then i received a text. reads; txtNation. Thanks for your purchase. with a pin code and cost. with a website of sd.txtnation.com...
is my carrier being charged and it will show up on my next bill?? or what?
AND
are there any additional charges?
Im also in canada...
Anyone had same thing?/what were your results?
Mr_Rabo, You can buy games through your carrier and it shows up on your bill so I would think that's what happened to you.
Sent from my R800i using xda app-developers app

T-Mobile Name ID

This app seems pretty useful- it has a 7 day free trial period. But I am sure not going to pay $3.99/month to tmobile to continue service. Anyone have other recommendations for similar functionality. I'm guessing there's a lot of apps on the market that could replace this.
hoops129 said:
This app seems pretty useful- it has a 7 day free trial period. But I am sure not going to pay $3.99/month to tmobile to continue service. Anyone have other recommendations for similar functionality. I'm guessing there's a lot of apps on the market that could replace this.
Click to expand...
Click to collapse
I agree. It's actually a very good app. Would love a good replacement.
Same here!!!
Sent from my SGH-T989 using xda premium
hoops129 said:
This app seems pretty useful- it has a 7 day free trial period. But I am sure not going to pay $3.99/month to tmobile to continue service. Anyone have other recommendations for similar functionality. I'm guessing there's a lot of apps on the market that could replace this.
Click to expand...
Click to collapse
Would be helpful if u told us what the app actually does???
steb0ne said:
Would be helpful if u told us what the app actually does???
Click to expand...
Click to collapse
I think that's the one that instead of showing a unknown number calling you, it somehow looks up their billing name of what they are using to call you and displays that.
Precisely, it shows name, city, state
You should try truecaller app available at truecaller.com. This is ~$5 one time but does it's job. Very much same as T-mobile ID. This does show up even when dialing an unsaved contact number. I love this app and good thing is you can search for any unknown numbers. A must have app.
Cheers
Mr number is the best .. a lot of times will get the name as well
Sent from my PG86100 using xda premium
rakesh24 said:
You should try truecaller app available at truecaller.com. This is ~$5 one time but does it's job. Very much same as T-mobile ID. This does show up even when dialing an unsaved contact number. I love this app and good thing is you can search for any unknown numbers. A must have app.
Cheers
Click to expand...
Click to collapse
when did you pay for it?
it' free now!
I bought this long time back. I have been using this for past 6 months and worked 8 out of 10 times. truecaller.com/?p=price_plans, paid version gives you additional features.
netnerd said:
when did you pay for it?
it' free now!
Click to expand...
Click to collapse
The free version doesn't get you the caller id stuff. Its 2.99$ in app for the caller ID functionality.
Yes, but it's worth your bucks.
rakesh24 said:
truecaller.com/?p=price_plans, paid version gives you additional features.
Click to expand...
Click to collapse
there is NO PAID version for android, it' free now!
it said "Unlimited Usage
2.99 USD one-time fee (Free Android) "
"Where to pay?
You´ll find the payment option in the TrueCaller-app."
and i cant find the payment option on my FREE truecaller android app.
netnerd said:
there is NO PAID version for android, it' free now!
it said "Unlimited Usage
2.99 USD one-time fee (Free Android) "
"Where to pay?
You´ll find the payment option in the TrueCaller-app."
and i cant find the payment option on my FREE truecaller android app.
Click to expand...
Click to collapse
This now seems to be a free app.
Thanks everyone. Truecaller seems to be the way to go. I feel sorry for the people that actually get suckered into the bloatware. $3.99/month for this service is ridiculous.
Haaaaaa! This Tmobile name id labeled the VA hospital as an ecommerce company.
Sent from my SGH-T989 using xda premium
What do you guys think of the Whitepages.com free app? Any good?
How do you get Name ID to stop nagging you to pay for it since its cant be deleted without rooting.
hoops129 said:
This app seems pretty useful- it has a 7 day free trial period. But I am sure not going to pay $3.99/month to tmobile to continue service. Anyone have other recommendations for similar functionality. I'm guessing there's a lot of apps on the market that could replace this.
Click to expand...
Click to collapse
I use whitepages. Ot was like 6 or 7 bucks. But does more than cid. I stole it through downloading for about a year. But im paid now and more than worth it.
F_uck xda. Mods s_uck as_s here. You guys have ran off some of the best developers for our phones because of your arrogance. S_uck my dic_k lame as_s ****_s.
I cannot find truecaller on the market.
Edit: Seems some are having trouble finding it on the market. go to m.trucaller.com to get it.

[Q] No IMEI Bought From Ebay

Help I bought my gs2 off from ebay and it doesn't have an imei number. I tried installing hc-ktool to backup my efs but it gives me an error is there some way i can get the phones imei number back or put my hd2's on there
Better off just using eBay's buyer protection and returning..
No way no how are you gonna get it back or switch it...
Basically you got an expensive mp3 player and camera..
F all the douches on egay and craig**** who dish out **** devices .
Wish there was better news to throw your way..good luck with your search
Now that T-Mobile is blacklisting, it looks like this is becoming more commonplace.
Sent from my SGH-T989 using xda premium
+1
audi_on_u said:
Better off just using eBay's buyer protection and returning..
Click to expand...
Click to collapse
yeah, hurry up and get your money back, obviously the phone was from a dubious source
or simply the owner f-ed it up so badly that he wanted to sell it to get something else
+1, here ya go.
Ebay Resolution Center
If you payed with paypal (which you should have) file claim there too. Can't link because you have to be logged in to get to it.
Hmmm, yeah OP file a claim with ebay and get your money back.
setzer715 said:
+1, here ya go.
Ebay Resolution Center
If you payed with paypal (which you should have) file claim there too. Can't link because you have to be logged in to get to it.
Click to expand...
Click to collapse
Sorry for the hassle this guy gave you, but do it now before its too late!
Thank for you'll advice
I got my money back
That's good. Did the guy who sold it to you say anything about it?
Glad you got your money back!
no he just told me sorry for the inconvenience
Dont buy phones used on the internet. How oblivious does one have to be?
Sent from my SGH-T989 using XDA App

[PSA]Free Bluetooth Headset From Best Buy.

Hey guys, I just noticed in THIS thread that Best Buy has an offer going on where if you buy an AT&T or Sprint LGOG you should get a free headset with it.
From what it sounds like, it is a good headset.
I don't know when they started this or how long it will last, but it was confirmed still going on as of yesterday (1/5/2013).
If you bought an OG from Best Buy and didn't get a headset, you should be able to go in with your receipt and ask for the headset (others in the thread have been able to).
I have not been able to get mine yet, but my fingers are crossed.
Got mine today.
It didn't seem like well known information so I wanted to post it here, sorry if this is frowned upon.
HERE is the link to the offer from Best Buy.
Edit..............
You have to be within the 30 days that you purchased your phone.
Also, it is an online promotion, but they can match it in the store.
Just show them the link, the will pull it up.
Have them Google "best buy free headset with optimus g".
Do not know when they started this but I just hit my 30 days with this phone so I doubt I can take advantage of this deal
bizzshow26 said:
Do not know when they started this but I just hit my 30 days with this phone so I doubt I can take advantage of this deal
Click to expand...
Click to collapse
Another user said they called BB and they said the purchase does have to be within the last 30 days.
Just went to BB and got my free headset (was within the 30-day window). Had to wait over 45min because they couldn't bring this deal up on their own internal website and showing them the site on my phone wasn't good enough. I used their own computer to go to XDA, hit the link provided by bleached45, and showed them the deal was legit.
Well worth the wait. Thanks for posting this deal bleached45! :good:
I got the free headset with my OG when I picked it up for $99 at BB. They miss labeled the price, as it was supposed to be $199 with free headset, but since I caught it they gave me the deal anyways.
The headset I got was a wrap around neck style with ear buds. It was a neat concept, but the audio quality was only good for phone calls. It was horrible for music, which I was hoping to use it for since it was more like Bluetooth ear buds than a normal headset.
Sent from my LG-LS970 using xda app-developers app
signal34 said:
Just went to BB and got my free headset (was within the 30-day window). Had to wait over 45min because they couldn't bring this deal up on their own internal website and showing them the site on my phone wasn't good enough. I used their own computer to go to XDA, hit the link provided by bleached45, and showed them the deal was legit.
Well worth the wait. Thanks for posting this deal bleached45! :good:
Click to expand...
Click to collapse
Very cool, glad it worked.
Quick question, I got my OG as a gift and have the receipt but it has a family member's name and card number on it, did you need to show them ID or have your card (assuming you got it on a card).
Nope... Just needed my original receipt. They scanned it and it had all the info they needed. Didn't need to show a license or credit card.
Then again, after 45min they may have passed on all that info just to get me out of the store... Lol
signal34 said:
Nope... Just needed my original receipt. They scanned it and it had all the info they needed. Didn't need to show a license or credit card.
Then again, after 45min they may have passed on all that info just to get me out of the store... Lol
Click to expand...
Click to collapse
Haha, well thanks for letting me know.
If I wasn't out of thanks for the day I would hit it.
i constantly read xda forum for whatever device i have but rarely post. But I had to post a reply to this. I purchased a LGOG about a week ago from BB and no one mentioned headset. i ran out during my lunch break to BB and picked it up. No questions asked...in/out in about 10min. Thanks XDA
i bought my phone on january 2nd and just called them about this, they thought i was crazy and had no recollection of it even when i told them how to find the link offer and they were looking at it they said i was SOL
85gslse said:
i bought my phone on january 2nd and just called them about this, they thought i was crazy and had no recollection of it even when i told them how to find the link offer and they were looking at it they said i was SOL
Click to expand...
Click to collapse
Maybe try going in to the store and show them the link and ask if they will match the offer.
Go to the mobile section.
Sorry.
85gslse said:
i bought my phone on january 2nd and just called them about this, they thought i was crazy and had no recollection of it even when i told them how to find the link offer and they were looking at it they said i was SOL
Click to expand...
Click to collapse
bleached45 said:
Maybe try going in to the store and show them the link and ask if they will match the offer.
Go to the mobile section.
Sorry.
Click to expand...
Click to collapse
^^This^^
I used BB's own company computer to click the link provided by bleached45 in the first post to show them the deal was legit. So definitely go to the store.
Also, make sure you go back to the store where you purchased the LGOG. I figured all BBs are the same, but apparently not when it comes to purchasing phones. I went to one store and they told me too bad, I have to go to the store where I purchased the phone.
Not a good deal when you consider their phone price
Wow! $699 unactivated? That's pretty darn expensive, and makes the free $69 headset not worth it.
I got my OG for $579 direct from Ting, and I didn't think there was anything special about that price.
Swooby
bleached45 said:
Maybe try going in to the store and show them the link and ask if they will match the offer.
Go to the mobile section.
Sorry.
Click to expand...
Click to collapse
I ordered my phone online and unfortunately there is no best buy and the closest one is over an hour away, dont feel like spending 3 hours driving to have the chance of them not giving it to me.
I got mine for the $99 promotion the day after christmas at a best buy about 30 minutes away. I have the receipt. Any chance they can mail it to me? If not I will get it next time im in that part of the valley.
Ah! Y'all are $99 carrier contract buyers. That make more sense.
I bought my OG without a contract through ting.com and pay $25/mo, saving me $65/mo...the price of that free BT headset!
Peace
evodev said:
I got mine for the $99 promotion the day after christmas at a best buy about 30 minutes away. I have the receipt. Any chance they can mail it to me? If not I will get it next time im in that part of the valley.
Click to expand...
Click to collapse
I don't know, as far as I know, nobody has tried to get them to mail it.
I think your best bet is to go in, most people have reported that when they call about it bb said they couldn't match it, but in store they were able to get it.
bleached45 said:
I don't know, as far as I know, nobody has tried to get them to mail it.
I think your best bet is to go in, most people have reported that when they call about it bb said they couldn't match it, but in store they were able to get it.
Click to expand...
Click to collapse
okay, I got my parents to say I can go tomorrow or friday so is the music quality any good, or should I stick with my $100 wired headphones, and just sell it for other stuff I want to get?
Just stopped into my local BB they are out but there are some on the truck. Holding one for me when they put out the stock. Manager knew about the offer. Was way cool about it. Love best buy!
Sent from my LG-LS970 using xda app-developers app
Bought my LGOG on 12/22, went in today and asked about the headset, the BB guy couldn't find the ad online, so I brought it up on my phone from the link here in the forums. He said OK no problem. Got me some new earbuds! They sound alright, not great. Actually they seem a little too small in my ears even with the bigger rubber cones. But I'm not going to b***** when they were free! :good:

Replacing battery

Hi all
I have noticed my battery has slowly been getting worse, was just curious if anyone in the UK knows if there is any place where you can get a new battery put in?
Thanks all
Chris
@chrisnewton
Your best bet would be contacting ASUS directly in the UK.
I called them up last year and they sorted my Nexus by offering a replacement. They even replied to all my emails when I contacted them.
They also linked me to few franchises in case I do not want to deliver my device to them.
http://www.asus.com/uk/support/
Hnk1 said:
@chrisnewton
Your best bet would be contacting ASUS directly in the UK.
I called them up last year and they sorted my Nexus by offering a replacement. They even replied to all my emails when I contacted them.
They also linked me to few franchises in case I do not want to deliver my device to them.
http://www.asus.com/uk/support/
Click to expand...
Click to collapse
Thanks for your help
http://www.asusparts.eu/en/partfinder/Asus/Pad/Nexus/ME571K (Nexus 7 2013)#Battery
Why not replace it yourself? Buy a battery used on eBay then follow one of the guides on YouTube. Was planning to do this, but worried about the special tools needed to open case. Then tried the finger method and it was easy. One thing to check is if your usb port might be the problem. After scratching the pads to remove any build up my n7 is changing properly again.
Sent from my SM-N900T using XDA Free mobile app

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