Samsung near the bottom of the ASCI smart phone consumer satisfaction index - Samsung Epic 4G Touch

So, I was browsing Engadget, and came across the results of the annual ASCI survey.
Full results here. It's near the bottom of the page.
In fact, the only phones lower than Samsung, were manufactured by RIM. I'd like to know why this is, personally. I think it has something to do with them making a billion phone variations, and a bunch of cheap phones (like the Droid Charge) that are just garbage, which are bringing down the overall score. Maybe it's Sense. I can't really tell. But it just seems odd that they're literally the lowest of all Android manufacturers. Even lower than Motorola.
Ideas?

Well I'm surprised myself by the survey. I think you have a strong and valid argument the ''billion different phone variations''.
I really don't have any good ideas why.... but I'll just say this. I love this phone. There can be a thousand surveys from ppl I don't know stating how terrible Sammy is, doesn't make a difference to me.
My research was done thru XDA and Rootzwiki. Strong and active development was on top of my list among other things.
I just skimmed thru the survey and I doubt you'll find this question posted on any survey...... Does this Samsung device have a great XDA community with great Devs?
Yep.
Good enough for me.

This actually surprises me, as the E4GT ranked #1 in consumer reports for Sprint's line-up...which of course, is ranked by consumers lol.
Sent from my SPH-D710 using xda premium

Related

Gizmodo on Windows Phone 7

Gizmodo has just posted an article on WP7 (early Mango build) and they really seem to like it. Apparently the choice this fall is between iPhone and WP7 (unless there's a "killer Nokia" or a radical "Android redesign"). Not bad
Edit: Windows Phone Sauce has compiled a list of previews which you can see here - they all seem generally positive.
So far been pretty good reviews out there, really like how Gizmodo shows off the features in the video.
keyboardP said:
Gizmodo has just posted an article on WP7 (early Mango build) and they really seem to like it. Apparently the choice this fall is between iPhone and WP7 (unless there's a "killer Nokia" or a radical "Android redesign"). Not bad
Edit: Windows Phone Sauce has compiled a list of previews which you can see here - they all seem generally positive.
Click to expand...
Click to collapse
It's very nice they like it. But this "unless there's a a radical "Android redesign" is equally silly and shows they're not really serious.
Reading such positive reviews is great, normally Gizmodo has been very critical of the OS.
Doesn't matter how good the reviews are or how good mango is. As soon as you go into a best buy or an AT&T store the sales rep will tell you not to buy a windows phone. I really hate the bias against microsoft.
Didn't gizmodo originally like WP7? I remember a billboard here in the UK with the Gizmodo quote "This changes everything"... Then after launch they proceeded to slag it off at any opportunity.
http://www.engadget.com/2011/06/27/windows-phone-7-5-mango-in-depth-preview-video/
Everything looks good except for the multi-tasking feature...
It looks like iOS... it'll be nicer if its vert-scrolling like the main screen.
ryude said:
Doesn't matter how good the reviews are or how good mango is. As soon as you go into a best buy or an AT&T store the sales rep will tell you not to buy a windows phone. I really hate the bias against microsoft.
Click to expand...
Click to collapse
If you go into a grocery store and they try to get you to buy a nice dole banana or some generic rotten trash, is that being bias? No that's reccommending the correct item. Same premise.
Sent from my HTC Vision using XDA Premium App
xsteven77x said:
If you go into a grocery store and they try to get you to buy a nice dole banana or some generic rotten trash, is that being bias? No that's reccommending the correct item. Same premise.
Sent from my HTC Vision using XDA Premium App
Click to expand...
Click to collapse
So by recommending Android basically they are saying no other phone is worth buying? I find that to be biased, since I have used and even developed for Android in the past. I happen to like WP7 more now, I would have never figured that out by asking sales reps I had to learn that myself.
keyboardP said:
Gizmodo has just posted an article on WP7 (early Mango build) and they really seem to like it. Apparently the choice this fall is between iPhone and WP7 (unless there's a "killer Nokia" or a radical "Android redesign"). Not bad
Edit: Windows Phone Sauce has compiled a list of previews which you can see here - they all seem generally positive.
Click to expand...
Click to collapse
500,000 android devices activated daily worldwide, increasing 4% each month.
apparently people are choosing something... a whole lot.
positive is positive.
ohgood said:
500,000 android devices activated daily worldwide, increasing 4% each month.
apparently people are choosing something... a whole lot.
positive is positive.
Click to expand...
Click to collapse
I didn't say it's not, I was just showing that the press are becoming more positive towards Windows Phone. Engadget, who are notoriously anti-MS, even had good things to say about Mango (as doministry linked). Lets not forget the fact that Android doesn't suffer from the same retail bias, so it's nice to see some objective balance being brought in.
xsteven77x said:
If you go into a grocery store and they try to get you to buy a nice dole banana or some generic rotten trash, is that being bias? No that's reccommending the correct item. Same premise.
Sent from my HTC Vision using XDA Premium App
Click to expand...
Click to collapse
I have seen some pretty piss poor analogies but this one takes the cake. The correlation makes absolutely no sense, and assigning a "brand" to bananas is crazy. But congrats Dole, people believe a sticker make your product better than Chiquita, or any other "generic" banana (what exactly is a generic banana?) which could have very well been picked off the same tree (since they also import bananas as well).
By the way, you walk in Best Buy and they are pushing Playbooks at you. That means they are the best option available?
There are more than a handful of customer associates that recommend what is in their best interests.
keyboardP said:
I didn't say it's not, I was just showing that the press are becoming more positive towards Windows Phone. Engadget, who are notoriously anti-MS, even had good things to say about Mango (as doministry linked). Lets not forget the fact that Android doesn't suffer from the same retail bias, so it's nice to see some objective balance being brought in.
Click to expand...
Click to collapse
excellent response ! yes, the biased reviews are nice filtering mechanisms for folks (like you) that can see through them, and find better sources.
I'm still waiting for hard numbers of wp7 device sales. id imagine developers would flock to it -if- there was proof it was a viable 3rd place in handset sales. obviousely there is money in developing ios, some in android, but without numbers, are devs supposed to believe marketers ?
htc just stated they sold 1 out of 2 new wp7 devices, unfortunately, that's still not much to go with.
seeing reviews that show the hardwares weak points along with the softwares' is really nice. the bias makes it meh.
ohgood said:
excellent response ! yes, the biased reviews are nice filtering mechanisms for folks (like you) that can see through them, and find better sources.
I'm still waiting for hard numbers of wp7 device sales. id imagine developers would flock to it -if- there was proof it was a viable 3rd place in handset sales. obviousely there is money in developing ios, some in android, but without numbers, are devs supposed to believe marketers ?
htc just stated they sold 1 out of 2 new wp7 devices, unfortunately, that's still not much to go with.
seeing reviews that show the hardwares weak points along with the softwares' is really nice. the bias makes it meh.
Click to expand...
Click to collapse
Don't get me wrong, I'm not claiming that WP7 should be praised and others condemned. Every platform has its pros and cons (and it would be nice to not have any obvious bias in articles), but there's been, IMO, some unjust biased against WP7 in many mainstream articles simply because it has the MS tag on it.
I agree about the hard numbers as it's what's keeping a lot of developers away. There are some big names coming through though (Amazon, Angry Birds, PopCap etc..), so there may be something. I think a lot of devs, including myself, are getting some apps out there for now, hoping that Mango really delivers.
iPhone certainly has a market, but with a Mac required to develop for it, it seems a bit too much of a barrier for me. Android is okay to develop for, and I loved the openness of pretty much being able to do what you wanted. However, despite the market share of Android, there's still not much evidence that developers can make any real money either. There are too many free apps which do the same as paid apps and when users are conditioned to believe everything should be free on your platform, that's not great for devs. I thought it was interesting that Angry Birds went for a free, ad-based model rather than a paid model considering they had already had a following. Any new IPs trying to do something similar probably won't have the same large following, thus making the ad revenue pretty low.
ohgood said:
I'm still waiting for hard numbers of wp7 device sales. id imagine developers would flock to it -if- there was proof it was a viable 3rd place in handset sales. obviousely there is money in developing ios, some in android, but without numbers, are devs supposed to believe marketers ?
Click to expand...
Click to collapse
Isn't the Windows Marketplace growing at an unprecedented rate? Fact or fiction? So why do poor sales matter to you? It seems like it is only for bragging rights since Windows Phone has had no shortage of app development or software updates.
I understand all the good reasons why strong sales are desireous. But at this point in time it does not matter to you if your neighbour did not buy a Windows Phone. The phone is still progressing at a positive rate.
Currently 24,447 apps in the window phone marketplace. That's huge considering it's only been out since October/November of last year? We could see 50,000 apps by the end of this year. With Mango's 1500 new API's and better live tile support/multi-tasking I see apps only becoming better and better.
xsteven77x said:
If you go into a grocery store and they try to get you to buy a nice dole banana or some generic rotten trash, is that being bias? No that's reccommending the correct item. Same premise.
Sent from my HTC Vision using XDA Premium App
Click to expand...
Click to collapse
I have seen some pretty stupid things posted in this forum, but this has to be the dumbest. You're basically saying that Android is the "nice Dole banana" and WP is the "trash," and therefore, all sales reps are just doing their job by offering Android only and pushing you away from WP? Some of you people man... If you don't like the platform, just shut up... Touching on the actual topic, not only have I seen good reviews, but extensive ones, which I prefer much more... Whether the opinion is good or bad, I appreciate them taking a great deal of time outlining the platform...

Android or Apple?

I'll probably get yelled at for such a post, but I love Android and I was just curious as to what everyone here at xda thinks about this when comparing the two OS's and phones with the iphone 5 announcement and all ... What are your thoughts on the two?
My thoughts on iOS/iPhone: Yawn
The iPhone is not really for the tech savy. It's basically just an app drawer....that's it. You can't customize it and if your already part of this community, it goes against your very nature.
I have also read that Android users consume more data than iPhone users. I don't have the source though.
Also, I'm a bit miffed by the changes Sprint is making. However, the most important thing to me is rate plan prices. Sprint was bleeding to death and instead of raising prices, they changed some things in the background that really should hurt the majority of us.
This will stop the bleed and they can reinvest the money, hopefully, in the network. So I actually want to thank Sprint for not taking the easy road by raising prices.
I would imagine Sprint will get a crap load of new users that are unhappy with At&t or Verizon but were staying there because they can't live without their iPhone.
This was posted in another thread and i completly agree
Haha silver, I literally just read this same exact post in another thread somewhere...
Yes you did it was posted by ptfmedic in the sprint sold us out thread. And i think it perfectly answers the op's question
LOL
Nice one silver...

The Verge - LoS Post

Not sure if any of you guys have heard of The Verge yet, but its the new tech blog type of venture Joshua Topolksy (the Engadget guy). I like it but we will see if they become Apple fanboys over there too. I started a thread regarding LoS just to get the issue out there. Here is the link! Blow this sheeeeit up!
http://www.theverge.com/2011/11/1/2530362/sgsii-epic-4g-touch-loss-of-service
Ya know, it bugs me that every little issue with the new iPhone is plastered all over every tech blog on earth and yet our phone gets nothing mentioned about the major issues it has for some people. Hope something comes of this.
Sent from my SPH-D710 using xda premium
poppygt said:
Ya know, it bugs me that every little issue with the new iPhone is plastered all over every tech blog on earth and yet our phone gets nothing mentioned about the major issues it has for some people. Hope something comes of this.
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
Haha I agree!
ripalsanghani said:
Not sure if any of you guys have heard of The Verge yet, but its the new tech blog type of venture Joshua Topolksy (the Engadget guy). I like it but we will see if they become Apple fanboys over there too.
Click to expand...
Click to collapse
Lol the The Verge/This is My Next was started by the exodus of the Apple fanboys from Engadget.
Engadget's coverage of Android got significantly more even-handed after they left.
If you ask me, the only people who think Topolosky and crew are Apple fanboys are Android fanboys. Joshua's daily phone is the Nexus S which he's been very happy with, plus he had some fantastic coverage of ICS. (and was very impressed with ICS)
Ya know, it bugs me that every little issue with the new iPhone is plastered all over every tech blog on earth and yet our phone gets nothing mentioned about the major issues it has for some people. Hope something comes of this.
Click to expand...
Click to collapse
First the Android fanboys get mad because Engadget posted an article about how the Evo 4G had a capped frame-rate. (remember that EVO owners?? I sure do) They said, "how come Engadget only posts negative stuff about Android and not about the iPhone??" Never minding the fact that "Antenna Gate" got loads of coverage. Now you're complaining about them not covering the LOS issue?
Oh well, nothing to do but laugh I guess.
eagle63 said:
If you ask me, the only people who think Topolosky and crew are Apple fanboys are Android fanboys. Joshua's daily phone is the Nexus S which he's been very happy with, plus he had some fantastic coverage of ICS. (and was very impressed with ICS)
First the Android fanboys get mad because Engadget posted an article about how the Evo 4G had a capped frame-rate. (remember that EVO owners?? I sure do) They said, "how come Engadget only posts negative stuff about Android and not about the iPhone??" Never minding the fact that "Antenna Gate" got loads of coverage. Now you're complaining about them not covering the LOS issue?
Oh well, nothing to do but laugh I guess.
Click to expand...
Click to collapse
Yes I'm complaining. The iPhones issues will be addressed much faster because the average person can read about them anywhere and that puts pressure on Apple to fix a device that "just works". Our issues are listed here and on Sprint forums so the rest of the world doesn't know that Samsung and Sprint drag their feet with important updates. There's no pressure on these companies except from people they've already taken money from. Apple has to uphold an image and it will. Samsung and Sprint just have to keep blaming each other and putting off what they surely can fix.
Sent from my SPH-D710 using xda premium
eagle63 said:
If you ask me, the only people who think Topolosky and crew are Apple fanboys are Android fanboys. Joshua's daily phone is the Nexus S which he's been very happy with, plus he had some fantastic coverage of ICS. (and was very impressed with ICS)
First the Android fanboys get mad because Engadget posted an article about how the Evo 4G had a capped frame-rate. (remember that EVO owners?? I sure do) They said, "how come Engadget only posts negative stuff about Android and not about the iPhone??" Never minding the fact that "Antenna Gate" got loads of coverage. Now you're complaining about them not covering the LOS issue?
Oh well, nothing to do but laugh I guess.
Click to expand...
Click to collapse
I wasnt complaining! I just posted to help it get more attention. And i like the Verge its a pretty sick site. I also follow engadget religiously. Even the forum threads look like actual blog posts haha
Sent from my SPH-D710 using Tapatalk
No worries guys, didn't mean my post to come across so snippy. And I agree that it would be great to get some coverage of this issue (though I personally haven't had it yet.. knock on wood). I also completely agree with poppygt that Samsung/Sprint will just blame each other until someone puts some heat on them.
I love Android, but getting support for anything more than the most basic of functions is the one thing that is really frustrating. When you find a bug, there's almost nothing you can do except post about it on the internet. The problem is that there are 3 throats to choke: the carrier, the manufacturer, and Google. None of them is really setup to do much. Both the carrier and the manufacturer just want to get you off the phone as quickly as possible. Their only way to really help you is to replace your phone, which is usually pointless when dealing with a bug. I guess Google kinda/sorta has a support site where you can file bugs, but it's not exactly easy to find and it's hard to know if anyone ever looks at them, let alone fix them.
eagle63 said:
No worries guys, didn't mean my post to come across so snippy. And I agree that it would be great to get some coverage of this issue (though I personally haven't had it yet.. knock on wood). I also completely agree with poppygt that Samsung/Sprint will just blame each other until someone puts some heat on them.
I love Android, but getting support for anything more than the most basic of functions is the one thing that is really frustrating. When you find a bug, there's almost nothing you can do except post about it on the internet. The problem is that there are 3 throats to choke: the carrier, the manufacturer, and Google. None of them is really setup to do much. Both the carrier and the manufacturer just want to get you off the phone as quickly as possible. Their only way to really help you is to replace your phone, which is usually pointless when dealing with a bug. I guess Google kinda/sorta has a support site where you can file bugs, but it's not exactly easy to find and it's hard to know if anyone ever looks at them, let alone fix them.
Click to expand...
Click to collapse
+1
If everything was vertical within Google/Android like Apple is, it would be a lot less of a headache for us. Funny thing is, the sales for Android still don't really suffer even with bugs on the manufacturing side of things. It has the "bad ass" factor, haha. Majority of users (not us XDA folks) don't even realize the bugs, they will think its their phone and like you said just get a new one so that in itself prevents issues from getting more attention because everyday consumers don't really think of it as a bug but the phone itself.
Anyways, I love android. The end. haha.

HTC lowers Q2 expectations

Here are the "good" news for HTC...
Hopefully they will now care more about their customers and finally give us S-OFF devices and better customer support and not "kill" our warranty...
I guess they make a wrong decision ignoring people on XDA and dnt fix things faster and many customers were scared about buying a faulty flagship phone ?
muamers said:
Here are the "good" news for HTC...
Hopefully they will now care more about their customers and finally give us S-OFF devices and better customer support and not "kill" our warranty...
I guess they make a wrong decision ignoring people on XDA and dnt fix things faster and many customers were scared about buying a faulty flagship phone ?
Click to expand...
Click to collapse
So what is your estimate of the number of people in the world who considered buying a HOX compared to the number of people on XDA who own a HOX? I suspect you'll find that even if everyone in this forum never bought another HTC phone, the effects on HTC's global profits would be less than noticeable.
Plus, if you actually read the article it tells you what the root causes of the dip in sales are.
I truly wish it were otherwise.
berek9999 said:
So what is your estimate of the number of people in the world who considered buying a HOX compared to the number of people on XDA who own a HOX? I suspect you'll find that even if everyone in this forum never bought another HTC phone, the effects on HTC's global profits would be less than noticeable.
Plus, if you actually read the article it tells you what the root causes of the dip in sales are.
I truly wish it were otherwise.
Click to expand...
Click to collapse
"The main reasons for the sub-par performance are the lower than expected sales in Europe and the customs problems in the US (with Apple)."
They plane more and sell less ... if you ask me, thats because of the slow reaction on customers needs (not just for the OneX). For example, amazon UK has paused the OneX sales because to much returns.
The problems in the US dont affect this much because they had probably planed that Apple will stop the sales there, they always do such things (like they do now do with the SGS3).
Of course HTC will offer its shareholders a wealth of reasons for their abysmal performance, non of which, as a rule, due to bad management decisions.
Further, we at xda (and other forums) are the collective of lighthouse customers in this industry, who make or break devices. It's ancient american business theory that obviously hasn't reached over to either China yet.
Sent from my HTC One X using xda premium
schiphol said:
Of course HTC will offer its shareholders a wealth of reasons for their abysmal performance, non of which, as a rule, due to bad management decisions.
Further, we at xda (and other forums) are the collective of lighthouse customers in this industry, who make or break devices. It's ancient american business theory that obviously hasn't reached over to either China yet.
Sent from my HTC One X using xda premium
Click to expand...
Click to collapse
Your thinly veiled patronising or racist (depending on how charitable a mood I'm in) swipe aside, the fact that you think that XDA is a major influence reveals your major bias.
Also I mean all American companies are friendly and cuddly and consumer friendly, I mean they wouldn't force RIAA and MPAA down the throats of other companies nor spread the cancer of BS software patents everywhere or engage in monopolistic or cartel behaviour or.... oh wait....
And if you're the kind of person who tells a non-techie friend not to get XYZ phone because the vendor doesn't support SOFF (in spite of the phone itself being very good) then well I guess everyone gets the friends they deserve.
I would imagine that 99% of smart phone buyers have no idea what s off is and would think think that rooting a phone involved burying it in mud, IMHO the smartphone market is driven by fashion 1st, specs second and apps third. HTC are in the same boat as all other android headset makers on points 2 and 3 but who can predict the fickle nature of fashion?
wintermute000 said:
Your thinly veiled patronising or racist (depending on how charitable a mood I'm in) swipe aside, the fact that you think that XDA is a major influence reveals your major bias.
Also I mean all American companies are friendly and cuddly and consumer friendly, I mean they wouldn't force RIAA and MPAA down the throats of other companies nor spread the cancer of BS software patents everywhere or engage in monopolistic or cartel behaviour or.... oh wait....
And if you're the kind of person who tells a non-techie friend not to get XYZ phone because the vendor doesn't support SOFF (in spite of the phone itself being very good) then well I guess everyone gets the friends they deserve.
Click to expand...
Click to collapse
It's not about me telling my friends not to get a phone because it doesn't support s-off. It's about a collective of first adopters (generally thought to be around 13% of the total market), whose perception of a product acts as an inhibitor or catalyst for access to the remaining 87% of the market. I think it's no coincidence that HTCs decline started with abysmal early sales of the completely locked down Sensation.
Oh and the 99% that was mentioned here who supposedly wouldn't care. Think of this: titanium backup had already been installed 5M times by the time the total number of activated android phones had yet to reach 150M.
Edit: and I never said all American companies are customer friendly. But I would argue that they generally take the common sense approach of not actively cutting out early adopters from the markets they heavily depend on. O'well at least HTCs management saved some warranty expenses this year haha.
Sent from my HTC One X using xda premium
OK, 95% I stand corrected

The most bias article you could read!

Hey guys
I was just surfing an came across this article from Phonesreview.co.uk. In it, the writer is constantly blasting the S3 as not being that great and how the Iphone 5 will blast this disappointing phone away. I had to read the article twice as I thought maybe my eyes were having a seizure or something lol. Talk about bias...please read the link below....I know that Steve Jobs has passed but wow I would of thought that this article was written by him.
http://www.phonesreview.co.uk/2012/05/07/iphone-5-to-blast-disappointing-samsung-galaxy-s3/
hey! this means i can be a journalist too!
People are angry! what i say is fact! i have no sources or proof! its true because its on the internet!
see how good i am at this!?
its frustrating the level of ignorance some people have. i think we call them ''iSheep"?
stretchwookie said:
hey! this means i can be a journalist too!
People are angry! what i say is fact! i have no sources or proof! its true because its on the internet!
see how good i am at this!?
its frustrating the level of ignorance some people have. i think we call them ''iSheep"?
Click to expand...
Click to collapse
I am seeing too much of this these days. I saw an article just a day or two ago for the Nexus 7 and they keep comparing it to the iPad and even say something along the lines of how he didn't even want to take it.....what?
This guy looks like an idiot after the debacle that the WWDC turned out to be. I remember ifanboys were enraged on twitter when the new iOS wasn't even as good looking as ICS, much less Jelly Bean.
This was written before the s3 was released and we still don't have specs for "the new iphone". How do you write a comparison review before a phone's specs are even released??
I'd say samsung selling 10 million or so galaxy s3s in July speaks for itself though.
Sent from my SGH-T999 using xda premium
Your right. This made me laugh just a little bit! Plus if the iPhone doesn't have better specs when its released months later....Then Apple just isnt doing it right. As far as blowing it out of the water...I don't think so. Be better hardware then the S3? I would hope so. Plus at the end of the day I like my S3. So I will keep this over any Apple product. As I own none for my own personal reason and I don't plan too anytime soon.
Articles like this only prove that the sgs3 is a threat for the smartphone crown. Haters are noticing. Just check the sales.
Sent from my SPH-L710 using xda premium
Much of the media (even more so on the net) seem mostly concerned with gathering viewers, curious, supportive, or even angry. In this case they're probably successfully baiting more page views from angry Android fans than Apple fans. Congrats you're giving people like that just what they want.
This is not "the most bias article you could read", but the most biased article we should not read and should not give free publicity to. There are plenty of idiots disguised as tech reporters. The best thing we can do is to ignore them.

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