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It appears my 4g radio is broken. Anywhere I go and try to ue 4g , the icon won't fully light up in the pull down menu or the settings menu. Its just kinda faded looking and acting like its working sayin turning on. Then after a minute it will just say "Unknown". No matter where I'm at. From my research , it appears to be he actual radio is dead. Anybody have thishappen? I've had many Epics and its the first problem I've had of its kind. I do have TEP but I'm past my limit of exchanges with them and they charge you that damn $100 to send it to you wich is ridiculous for a failed 4g radio wich is no fault of my own. However I have had a local sprint repair store fix cracked screens and blown out speakers for free for me. When I took it in yeserday for the broken 4g thoughb they were very irritated and told me they think that part is sottered down to the board inside and that they have to repllace the whole cpu and to come in during a weelday when a better tech is there. Anyone know anything about the actual replacement of the 4g radio? Is this gonna end up being a pain?
I don't understand how they could refuse you if they gave you a faulty replacement. Its not like it was physical damage. I would go back when a different tech was there. My touchscreen went bad and I have insurance. The tech first said he wouldn't do anything because of a hairline crack in the plastic around my screen (apparently that's the accelerometer) but I calmly explained that it happened prior to that happening. He ended up replacing my screen,keyboard, and even back cover. I basically have a new Epic. I would try going back. If you have 4G coverage and can't use it, that's rediculous.
Sent from my SPH-D700 using XDA Premium App
He was just sketchy because he could tell i had previously rooted it because even though i returned it back to stock ec05 that update for ef10 from ef02 popped up while he was looking at it wich put me in an awkward postiion to explain why lol.........i guess this post is ireelevant now seing as ive bricked my phone completley with the leaked update from today
Eh, I've never had good luck with the local repair store. Best bet is to call Sprint and explain to them, and they should ship you a replacement for free. Happened to me with a previous phone that would brick itself (Samsung Exclaim. Terrible Phone) and I got it replaced 6 times, without paying a cent.
carnivalrejectq said:
He was just sketchy because he could tell i had previously rooted it because even though i returned it back to stock ec05 that update for ef10 from ef02 popped up while he was looking at it wich put me in an awkward postiion to explain why lol.........i guess this post is ireelevant now seing as ive bricked my phone completley with the leaked update from today
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Also, if you truly had returned to stock, you shouldn't have gotten a prompt to update modems from EF02 to EF10. Now if you used old CWM 3 with EB13 file, it would prompt you to update to EC05 but that's the last official release.
Sent from my SPH-D700 using XDA Premium App
Both me and my wife each had this same problem 2 weeks after the original Epic release date. They both were doing exactly what you refer to (this was ECLAIR DI18). Anyway, they caved on the fix and gave us 2 replacements (new since we only had them 2 weeks). There is no known fix yet that I am aware of for the "unknow" 4G problem except phone replacement.
yea from everything ive seen on the net the unknown thing seems to be just a literal broken radio inside the phone.......and ya i dont normally have luck at repair centers but i found like a third party place that kinda dont give a **** and they just do it........whenever i call on the phone they make sure to tell me about the $100 deductable wich im so Fn tired of......if im gonna do that i might as well just start a new cotnract somewhere else as far as im concerned especially now that my epic is bricked...........the mytouch 4g slider is lookin awfully nice lol..........dunno bout tmobile though?!?
Alright, I've had my phone for just over a year and this problem has been getting worse and worse... (I've been rooted and flashed different roms throughout the time - and no difference)
Most of the time I get great reception with the phone. However there are a few areas (aka my house) that it's a lower signal and it creates this problem.
People on the other end can hear me (for the most part), but I get extreme clipping (think the drivethrough speaker, but worse!)
I've tried different modems and prls, and nothing really changes. I've called up sprint and they have no suggestions. Once they did a provisioning, and that helped for a week or so.
Today I tried something new. Before I made a call, I toggled Airplane mode off/on. When I made the call right after, it was fine. But try doing that when your getting an incoming call!
My wife also has an epic (rooted and with a few different roms), but she does not have this problem. I really don't want to return it to Best Buy, because I'm afraid that I'll get a refurb.
Any suggestions? Thanks in advance!
Seems like you have a bad radio someone had a similar problem not quite as bad but go to sprint and ask if they'll test the radio on the cell and it should fail and they'll fix it for you.
Sent From My Cyan Samurai
Also I have terrible signal in my house but clear as day voice so your radio may be limited with low signal and bad.
Sent From My Cyan Samurai
Biggoron said:
Also I have terrible signal in my house but clear as day voice so your radio may be limited with low signal and bad.
Sent From My Cyan Samurai
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bigg is right. plus, a refurbished phone is not always bad. a refurbished phone actually goes through more quality tests than new ones, especially to make sure the bugs are worked out.
Best Buy Black Tie Insurance gives you new phones. I have gotten 2 on my account so far.
kennyglass123 said:
Best Buy Black Tie Insurance gives you new phones. I have gotten 2 on my account so far.
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Well I guess I'm glad I have the insurance after all. How recent was your latest replacement?
Also, how was the process? I mean, for something that's obviously not physical damage like a cracked screen or something, do they just give u a new phone right then and there? Or do you have to wait for them to send it away for service/testing...?
I guess you did a factory reset beforehand - right?
altimuh said:
Well I guess I'm glad I have the insurance after all. How recent was your latest replacement?
Also, how was the process? I mean, for something that's obviously not physical damage like a cracked screen or something, do they just give u a new phone right then and there? Or do you have to wait for them to send it away for service/testing...?
I guess you did a factory reset beforehand - right?
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It was my 2nd phone on the account, my GFs and each time I go to Best Buy they don't even question it. Even if PRL won't update. They have Rapid Exchange, just did one 4 weeks ago. They take the bad phone and either loan you a Blackberry or bring in a phone you might still have, then 2 days later the new phone arrives and they swap it back.
I've been having an issue with my softkeys (settings, home, etc...). They will randomly press opening settings, going back and opening the recent apps. Usually it does a combination of all of them and the only way to fix it is to turn off the screen and turn it back on.
I first thought this was a rom problem and switched to a new one. This didn't help so I believe it has to do with hardware. I looked up online and people say that it is a screen or battery problem. So I flashed to stock ICS and brought it into sprint, the guy was nice and stuff but he said he couldn't do anything unless we could make it happen. It wouldn't do it, so he couldn't do anything about it.
I'm wondering if it actually is a software issue or something that I'd be able to fix myself. Has anyone had any problems like this? It's not too often but often enough to be annoying. Any help would be nice.
Thanks in advance
I've heard pepper have issues with soft keys in low signal areas but never heard of that issue.. When you left the store did you have the problem on stock ics still
-TeaM VeNuM Like A Boss
Well, I flashed back to Paranoid when I got back home and so far I've had no problems. I haven't been using my phone though, I'll have to see how this goes.
MiguelHogue said:
I've heard pepper have issues with soft keys in low signal areas but never heard of that issue.. When you left the store did you have the problem on stock ics still
-TeaM VeNuM Like A Boss
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I have the issue of menus open and close in all apps and from home screen in low to no signal areas. Some times making the phone unusable. If I turn mobile data off seems to cure the random menu opening issue... Becomes 1/2 a phone... No data and 10 a month for... What oh ya high speeds data... Used to get 10 Meg download on 4G until a couple months ago.. Now only getting 700K, I think the Sprint tower near my house was stolen lol is that a word? FI27 is out, might help. My phone has been flagged for liquid damage so hard to find out if it's a hardware problem causing the menu issues. My upgrade isn't until May so I will make the most till then. NOTE 2? Little Rant in your thread OP... Sorry
Sent from my SPH-D710 using Tapatalk 2
I don't mind the rant
I think it may have something to do with signal however. I was at work today and I got a bunch of random presses again. There was a good sized storm and I only had a bar or two. I'm also still wondering if it is software but I cant even stand to use stock ICS to see if it happens, if I couldn't use custom roms I don't think I would even own an android phone.
I was at the gym last night... 1 to no bars, menus and soft keys started poping like crazy... Turned off mobile networks.. 3G data and not one more Phantom menu press... If I wasn't so lazy I would use a custom prl and roam control... Bet that would cure my low signal areas. I will test that theory soon.
I had same menu action when I Odin stock el29 GB, with all modems I flashed
Sent from my SPH-D710 using Tapatalk 2
Xynche said:
I don't mind the rant
I think it may have something to do with signal however. I was at work today and I got a bunch of random presses again. There was a good sized storm and I only had a bar or two. I'm also still wondering if it is software but I cant even stand to use stock ICS to see if it happens, if I couldn't use custom roms I don't think I would even own an android phone.
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I have use menu other Android devices my first phone was a Samsung moment, i rooted all my phones and i 've never had this problem, i even called Samsung and they say its sprints network not software or hardware, so i will take my phone to another store to see if i have better luck
I was experiencing the same problem on Gamer Mod. Even reflashed after fully wiping everything and still had it happening... was using apex launcher...but never happened to me before. Anyway wiped again and flashed back to blue kuban and its gone.
Shame because I really liked gamer mod.
Sent from my SPH-D710 using XDA
I don't see how a network can cause an issue like this though.
Also, I've tried wiping and flashing multiple roms on everything from GB to JB and still the same thing.
It is a low signal issue. The end. Only solution.. Get it replaced. My co worker had it. So I had first hand experience with it.
Sent from my SPH-D710 using xda app-developers app
When I brought it in he said he can only do something if we could duplicate the problem. Should I call Sprints call center and see what they can do? Would they already know about the problem or are they going to pretend like they've never had an issue like it. Do I have to flash back to stock ICS or do they not care? Sorry about the questions, I'm just pretty new to having my own phone plan and my own problems and don't really know how to deal with them yet.
Xynche said:
When I brought it in he said he can only do something if we could duplicate the problem. Should I call Sprints call center and see what they can do? Would they already know about the problem or are they going to pretend like they've never had an issue like it. Do I have to flash back to stock ICS or do they not care? Sorry about the questions, I'm just pretty new to having my own phone plan and my own problems and don't really know how to deal with them yet.
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You have to unroot the phone or they will say the rooting its causing this problem or even worse they will say it's big no no to root phones and they will invalidated your warranty, show them this video http://www.youtube.com/watch?v=xKG-iq4XezU so they get an idea what the problem is
That is really odd, hadn't heard of that before. I instantly thought hardware, but it sounds like it has been proven otherwise. Is your device under warranty? If so, could be worth the hassle of a replacement, otherwise sprint call center is pretty worthless in general. They will give you pre made responses and tell you they were not aware of any such issue unless you get someone who actually gives any kind of a crap haha. Good luck! Be sure to post any updates!
Xynche said:
When I brought it in he said he can only do something if we could duplicate the problem. Should I call Sprints call center and see what they can do? Would they already know about the problem or are they going to pretend like they've never had an issue like it. Do I have to flash back to stock ICS or do they not care? Sorry about the questions, I'm just pretty new to having my own phone plan and my own problems and don't really know how to deal with them yet.
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The only way to duplicate the problem everytime on my phone is to go to a low signal area. Ask the Sprint tech to go with you maybe buy them a cup of coffee and a donut.
Sent from my SPH-D710 using Tapatalk 2
Xynche said:
I've been having an issue with my softkeys (settings, home, etc...). They will randomly press opening settings, going back and opening the recent apps. Usually it does a combination of all of them and the only way to fix it is to turn off the screen and turn it back on.
I first thought this was a rom problem and switched to a new one. This didn't help so I believe it has to do with hardware. I looked up online and people say that it is a screen or battery problem. So I flashed to stock ICS and brought it into sprint, the guy was nice and stuff but he said he couldn't do anything unless we could make it happen. It wouldn't do it, so he couldn't do anything about it.
I'm wondering if it actually is a software issue or something that I'd be able to fix myself. Has anyone had any problems like this? It's not too often but often enough to be annoying. Any help would be nice.
Thanks in advance
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Click to collapse
http://forum.xda-developers.com/showthread.php?t=1877155&highlight=ghost
Ok, before I call in I have one last question. Will they send me a loaner phone? I need my phone for work and what not so if I cant get something temporary then I'm not even going to be able to send it in.
Not sure if this will answer your question but a co-worker recently had to take his OG EVO in for service. They gave him a loaner phone, an EVO 3D.
My wife's E4GT had the same phantom soft key issue. It was recently replaced due to another unrelated issue and so far, no issues.
Sent using my HTC EVO 4G and a magic wand
Very last question, I promise. Should I call Sprint or call Samsung directly? I'm most likely going to try and get it replaced this weekend. Hoping that everything goes well.
Short of a sledge hammer or selling the phone is there any remedy?
Phantom keys were crazy on my phone yesterday. I hadn't seen the problem very much in a week or so. I have no idea what was going on, but cleared dalvik cache and that seemed to help. No problems with it today. I wish I could figure out a correlation besides poor signal.
Didn't want this to be my first post, but whats up.. Just coming from a Verizon Droid X , I love this phone EXCEPT the fact that the GPS just doesn't work.. I didn't even notice until after I flashed CM10 the first day. It find's 20+ satellites with the GPS status app, it just NEVER locks on to any of them and in Maps my phone thinks I am in N.C. when i'm in NYC.. I tried flashing other ROMS, I tried different kernels, I tried flashing a GPS fix through CWM I found here on XDA, I even tried flashing back to the stock OTA and kernel via Odin.. I've tried everything and still NOTHING!!! I bought the phone new in the box from a dude on Craigslist so I can't exactly take it to AT&T since I have no warranty and I am using Straight Talk (which kinda sux btw)... Not really sure what to do, i'm usually good at troubleshooting but i'm stuck.. Any advice would be super welcome!! Thanks.. I feel like such a n00b hahaha!!!
Just call samsung . They'll take care of you
Sent from my SGH-I747 using xda app-developers app
I would have to agree, if the GPS radios aren't working on stock it sounds like you have a bum device. If the problem is that severe it shouldn't be any problem to reproduce at the store where you purchased to device to have it replaced under warranty.
Yupp, thanks guys.. I think i'm gonna take it back to an AT&T store and see what they can do for me.. Only thing is I tripped the flash counter, its on 2 right now. I understand Triangle Away app takes care of that which I downloaded, but I don't know if I need to be rooted to run that app. I'm back to full stock unrooted right now.. Does anyone know??
As i have never used the app I can't say for sure that it requires root, although i do suspect it would. Certainly its worth the extra 15 minutes or so to root the device, triangle away, and then flash back to stock if it is going to cost you a warranty claim on an obvious hardware defect that is no fault of your own :good:.
Awesome.. Well I reverted back to stock and derooted. I then take it to an AT&T service center to replace, but they tell me they can't because I don't have an AT&T number.. I'm using Straight Talk but it runs on AT&T networks, whats the difference. It was payed for full price 3 weeks before at an AT&T store!!! Bunch of jerks.. Guess i'm stuck calling Samsung themselves, lets see where this one goes..
btw, they say that yes it has defective hardware.. Awesome I got the broken one!!! Just my luck...
Orsteezy said:
Awesome.. Well I reverted back to stock and derooted. I then take it to an AT&T service center to replace, but they tell me they can't because I don't have an AT&T number.. I'm using Straight Talk but it runs on AT&T networks, whats the difference. It was payed for full price 3 weeks before at an AT&T store!!! Bunch of jerks.. Guess i'm stuck calling Samsung themselves, lets see where this one goes..
btw, they say that yes it has defective hardware.. Awesome I got the broken one!!! Just my luck...
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I didnt notice the part about craigslist the first time i read your post, ouch...that sucks man. I'm not sure how the manufacturer warranty works with multiple owners, but the hardware is covered for a year through them...maybe leave out the part about craigslist hey.
dntesinfrno said:
I didnt notice the part about craigslist the first time i read your post, ouch...that sucks man. I'm not sure how the manufacturer warranty works with multiple owners, but the hardware is covered for a year through them...maybe leave out the part about craigslist hey.
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Haha yea I'm definitely leaving the part out about craigslist. I'm just gonna say my friend bought it for me as a gift.. I'm sure there'll be no problem concerning warranty, its a brand new phone for christ' sake!! Funny, my phone now thinks i'm in Florida.. Hilarious
Good luck with that, hows the weather down there this time of year?
I have been having a lot of problems with my new honey, namely in the signal department! I went through a whole thing with it right after activation...it worked, then didn't, then did...etc. A chat session, phone call, & 2 trip to the actual store (all in 1 day!) resulted in them doing a factory reset and sending me on my looney way. It seemed to have helped, for about a day and a half. Now it is dropping signal again! It seems to do so, sometimes, when I have the wifi on. But then sometimes not (I'm not sure if wifi is culprit or coincidence.)
The ATT store employees said I may have changed a setting (I'm sure I didn't as I don't know of any setting that would even cause that!) and also "explained" my signal will naturally fluctuate...(They think I am an idiot, obviously and of course the phone was working fine when I was there...duh!) They also gave me a new sim card.
I *really* want to love this phone! But I'm finding it frustratingly undependable. Texts won't send when I need them to. I'm not getting them either, always. Voice is hit or miss when it drops (sometimes it works, sometimes not.) I have ALSO noticed the signal is not as strong as my old beloved Cappy. That thing was a horse (and I'm thinking of going back to it if this new one doesn't wise up!) Seriously, $300 bucks for a brand new phone & it can't keep a proper signal?
Is it the radio? Is it the software (still 100% stock, unrooted)? Should I make them give me a new one? What if it doesn't work, either? Flashing it to fix the issue is fine for me, but I've been holding out for multi-view before I get flash-crazy. lol Not to mention I may have to return it so better to not mess with it [yet]. I'm very frustrated & tired of getting looked upon like I'm the typical woman idiot who is not as smart as her new smartphone!!! I am NOT imagining it!!!
k.babymamma said:
I have been having a lot of problems with my new honey, namely in the signal department! I went through a whole thing with it right after activation...it worked, then didn't, then did...etc. A chat session, phone call, & 2 trip to the actual store (all in 1 day!) resulted in them doing a factory reset and sending me on my looney way. It seemed to have helped, for about a day and a half. Now it is dropping signal again! It seems to do so, sometimes, when I have the wifi on. But then sometimes not (I'm not sure if wifi is culprit or coincidence.)
The ATT store employees said I may have changed a setting (I'm sure I didn't as I don't know of any setting that would even cause that!) and also "explained" my signal will naturally fluctuate...(They think I am an idiot, obviously and of course the phone was working fine when I was there...duh!) They also gave me a new sim card.
I *really* want to love this phone! But I'm finding it frustratingly undependable. Texts won't send when I need them to. I'm not getting them either, always. Voice is hit or miss when it drops (sometimes it works, sometimes not.) I have ALSO noticed the signal is not as strong as my old beloved Cappy. That thing was a horse (and I'm thinking of going back to it if this new one doesn't wise up!) Seriously, $300 bucks for a brand new phone & it can't keep a proper signal?
Is it the radio? Is it the software (still 100% stock, unrooted)? Should I make them give me a new one? What if it doesn't work, either? Flashing it to fix the issue is fine for me, but I've been holding out for multi-view before I get flash-crazy. lol Not to mention I may have to return it so better to not mess with it [yet]. I'm very frustrated & tired of getting looked upon like I'm the typical woman idiot who is not as smart as her new smartphone!!! I am NOT imagining it!!!
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I would definitely take it back and make them give you a new one.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
Sounds like your antennae is shorting out or something like it wasn't soldered properly or the cable isn't secure. Would explain why WiFi affects it. I'd go there and demand a replacement and if they don't wanna budge your within 30 day no questions return. Then go to a diff store and get a new one. I really don't see it being a software issue.
Sent from my SAMSUNG-SGH-I317 using xda premium
cjsspape said:
Sounds like your antennae is shorting out or something like it wasn't soldered properly or the cable isn't secure. Would explain why WiFi affects it. I'd go there and demand a replacement and if they don't wanna budge your within 30 day no questions return. Then go to a diff store and get a new one. I really don't see it being a software issue.
Sent from my SAMSUNG-SGH-I317 using xda premium
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Is it possible that whatever the problem was, it miraculously resolved itself? I had it drop signal two more times since this post, then nothing since. It's been working perfectly. I hate to keep it if it might arise again but I hate to return it if it was some weird fluke thing.
This may or may not be related to the above problem: has anyone noticed their reception is not as good as on a previous device? I had a Cappy and it always got great signal. I noticed this one is not as strong in the same places I previously visited with my old phone. Although admittedly, it seems to be improving. Does that even make sense or is even possible? Just like me, my phone has to be the goofball of the bunch!
k.babymamma said:
Is it possible that whatever the problem was, it miraculously resolved itself? I had it drop signal two more times since this post, then nothing since. It's been working perfectly. I hate to keep it if it might arise again but I hate to return it if it was some weird fluke thing.
This may or may not be related to the above problem: has anyone noticed their reception is not as good as on a previous device? I had a Cappy and it always got great signal. I noticed this one is not as strong in the same places I previously visited with my old phone. Although admittedly, it seems to be improving. Does that even make sense or is even possible? Just like me, my phone has to be the goofball of the bunch!
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Haha I'm glad its working better but I still think it may be hardware related. I get better signal now with this device then my sIII or my note before it. Have ya done anything to your phone at all? Root mod etc?
Sent from my SAMSUNG-SGH-I317 using xda premium
cjsspape said:
Haha I'm glad its working better but I still think it may be hardware related. I get better signal now with this device then my sIII or my note before it. Have ya done anything to your phone at all? Root mod etc?
Sent from my SAMSUNG-SGH-I317 using xda premium
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Nope. I've done nothing because I'm having this returning debate. lol I'm itching to though!
This is classic "my car doesn't work so take it to the garage then it works fine and they will make fun of you" If I do return it what do I say? It is documented about my "troubles" as per the ATT phone rep. Though if I can't reproduce the problem they're just going to send me on my way, I'm afraid.
k.babymamma said:
Nope. I've done nothing because I'm having this returning debate. lol I'm itching to though!
This is classic "my car doesn't work so take it to the garage then it works fine and they will make fun of you" If I do return it what do I say? It is documented about my "troubles" as per the ATT phone rep. Though if I can't reproduce the problem they're just going to send me on my way, I'm afraid.
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With enough "negotiating" they'll take it back haha. Plus are you still within your no ask return window? Just explain how its sporatic but annoying to the point its not functional for reliable use and they should do something within their power to help ya out
Sent from my SAMSUNG-SGH-I317 using xda premium
k.babymamma said:
Nope. I've done nothing because I'm having this returning debate. lol I'm itching to though!
This is classic "my car doesn't work so take it to the garage then it works fine and they will make fun of you" If I do return it what do I say? It is documented about my "troubles" as per the ATT phone rep. Though if I can't reproduce the problem they're just going to send me on my way, I'm afraid.
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You spent enough money on the device, you should be absolutely happy with it, not apprehensive. If you wait past the return date, it's going to sit in the pit of your stomach for 20 months and ruin your enjoyment of it until you can upgrade again. Not worth it. Smile your brightest smile, walk into the store, very nicely tell them that you've had multiple issues and the AT&T phone reps said to go in and ask for an exchange. That's it. They're going to count on you being intimidated and going away. Smile, be nice, and don't be intimidated.
If they say you have to reproduce the problem, invite them to spend the day with you. The Note 2 is amazing and you shouldn't settle if you believe your hardware is having problems.
UserNamer said:
You spent enough money on the device, you should be absolutely happy with it, not apprehensive. If you wait past the return date, it's going to sit in the pit of your stomach for 20 months and ruin your enjoyment of it until you can upgrade again. Not worth it. Smile your brightest smile, walk into the store, very nicely tell them that you've had multiple issues and the AT&T phone reps said to go in and ask for an exchange. That's it. They're going to count on you being intimidated and going away. Smile, be nice, and don't be intimidated.
If they say you have to reproduce the problem, invite them to spend the day with you. The Note 2 is amazing and you shouldn't settle if you believe your hardware is having problems.
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Yes. I have decided to take it in later today, as my 14 days is up on Friday. I hope they have stock of them. Anyhow...I have another question. If a phone is sitting still with no movement (and the weather is good, lol) will there be variations in signal strength? I get 3 bars with 4G showing, then it drops to one tiny bar. Sometimes the 4G disappears then reappears. The it will go back up to 4 bars. All in the course 5 minutes! I do realize signal will vary with movement but will it if your phone is just sitting there?
I am trying to experiment a little. I just realized/remembered that I had (uneventfully) dropped my phone (not hard, in-case) about the same time as my dropped signal problem pretty much resolved itself. So then I was like, hmm, maybe there IS something loose inside. I've tried gently shaking/jarring it here on my desk, coincidentally with the bars dropping back to just 1 as a result. But then again it may be coincidental as they are seeming to waiver A LOT. I just wondered if it is normal.
I never really stared at my old phone (Galaxy1) here at my desk but I'm almost positive it always had more than 1 bar at this same location and I never noticed it waiver like this one. But like I said I never had to make myself stare at it to check, either! lol Just wondering if someone knows a little more about cellphone signal 101 than me.
I have the issue of no 4G HSPA+ but I can get a strong LTE signal when in an LTE reception area. I'm wondering if you are in an LTE area and can get LTE? Where are you located?
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
I have noticed problems with my GN2 as well. Mine shows I have signal but my data stalls or doesn't seem to work as it should. I'm in an area where there shouldn't be any problems. Only seems to happen in non LTE areas. Whenever I have LTE signal this thing is blazing fast.
Sent from my Nexus 7 using XDA Premium HD app
Update: Took the phone in. Basically, they had never heard of the issue with this phone. But...I walked away with a replacement. So far so good though I've had it only a few hours. The girl was very nice & explained even though I was borderline limit she would take care of me. I told her I received it Fri the 9th but she said they were basing the 14 days on the 7th! I said I didn't physically have it till the 9th! Jeeze. Moot point since she was going to take care of it anyhow but it just concerned me how (corporate) att could chop 2 days of my in-store return time!
So no, I'm not in LTE land, unfortunately. 3g H+ & E only though I can't complain about the coverage or speed. Good enough for me 4 sure.
The signal bars waivered quite a bit even while in the store. They said while some fluctuation is normal it shouldn't be as much as it was doing especially with the close proximity of the tower & good weather and especially while just sitting on the counter.
I downloaded the free app "No Signal Alert" from the Play Store. In just a few hours it recorded lost signal 4 times! (In a very good coverage area) [my first phone b4 the exchange] Consider using it if you want to see if you are losing signal like I was. Handy app!
Hopefully this is a good one. I know it sounds goofy but this phone seems to even move faster than the other. Weird. It will be interesting to hear if anyone else is having this problem. Maybe there was a bad batch of them or something? Like the Nexus I read about & their signal problems.
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Haha im glad that they helped ya! No its not goofy or silly to think that one phones faster then another because no two phones are alike. The silicone chips are very different and performance can very greatly. I had an s3 that wouldnt take custom kernels to save its life but I got it replaced after a two year old and a toilet incident haha and that one took even the most abusive settings in stride!
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I have a similar situation with mine. LTE will be working fine but then I notice that once I connect to my home wifi and then either leave my wifi range or turn off wifi the LTE icon will show in the status bar and it will show that it's sending and receiving data but Web pages will stall and never load, Play Store will timeout, and SpeedTest.net will start up but the needle will freeze about 1/8 of the way up indefinitely. I've toggled data at this point but it never fixes it, I have to restart the phone at which point LTE works perfectly but once I get back on my wifi the cycle will repeat, this has happened reliably for about the past week.
Do you all think I have a defective radio or am I missing something? I'm still within my return Window and will probably swap it Friday.
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williamsjscott said:
I have a similar situation with mine. LTE will be working fine but then I notice that once I connect to my home wifi and then either leave my wifi range or turn off wifi the LTE icon will show in the status bar and it will show that it's sending and receiving data but Web pages will stall and never load, Play Store will timeout, and SpeedTest.net will start up but the needle will freeze about 1/8 of the way up indefinitely. I've toggled data at this point but it never fixes it, I have to restart the phone at which point LTE works perfectly but once I get back on my wifi the cycle will repeat, this has happened reliably for about the past week.
Do you all think I have a defective radio or am I missing something? I'm still within my return Window and will probably swap it Friday.
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Yea my wifi lte transfer is always spot on so something may be wrong
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williamsjscott said:
I have a similar situation with mine. LTE will be working fine but then I notice that once I connect to my home wifi and then either leave my wifi range or turn off wifi the LTE icon will show in the status bar and it will show that it's sending and receiving data but Web pages will stall and never load, Play Store will timeout, and SpeedTest.net will start up but the needle will freeze about 1/8 of the way up indefinitely. I've toggled data at this point but it never fixes it, I have to restart the phone at which point LTE works perfectly but once I get back on my wifi the cycle will repeat, this has happened reliably for about the past week.
Do you all think I have a defective radio or am I missing something? I'm still within my return Window and will probably swap it Friday.
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Sounds very similar to how mine is acting. I'm wondering if it is the ATT smart WiFi app causing the problem. Shows data incoming and outgoing but stalls.
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kkl0wn said:
Sounds very similar to how mine is acting. I'm wondering if it is the ATT smart WiFi app causing the problem. Shows data incoming and outgoing but stalls.
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That's exactly how it's acting for me. I just now disabled the AT&T Smart WiFi app and after a quick restart and toggle test there was no problems, but I'm not sure if the problem will only pop up after I've been on wifi for a while. I'm going to see if it keeps doing it tomorrow.
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Disabling Smart WiFi appeared to fix the problem.
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What I noticed today is that when this same issue happens, with 4G icon and wifi icon both active, it occurs after I manually check for a firmware update within the system settings. The 4G icon doesn't go away until I reset the phone.
Also I manually deleted the all the AT&T boat ware apps before this was happening so the smart wifi app is not causing this for me.
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Weird, if you get the issue and don't have the Smart WiFi app then it must be something else and it was coincidence that it worked normal for me today. I've only checked for firmware once (when I first got my phone) so it must be something else causing it. I'm hoping the multi view firmware will also have a fix for it.
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