Develop Bugs

[Q] Primary Camera flash greenish tint problem

Hey,
I just purchased a HTC Desire 820 dual sim about 3 days back, and on clicking pictures with flash on from the primary 13MP camera, an evident greenish tint is noticed.
Is anyone else having the same problem, or should I opt for replacement? Is it a hardware or software problem?
Attaching samples.
Please help ASAP. Thanks!

same problem here with me
I have exactly the same problem, however i requested the new replacement model from the retail online site. It's a software glitch, because playing with the setting like using florescent option it solves, so it is complete software issue, but in a replacement warranty scenario i am asking for the replacement, lets c what happens next..

write2vivek86 said:
I have exactly the same problem, however i requested the new replacement model from the retail online site. It's a software glitch, because playing with the setting like using florescent option it solves, so it is complete software issue, but in a replacement warranty scenario i am asking for the replacement, lets c what happens next..
Click to expand...
Click to collapse
I have opted for a replacement myself, but I doubt that will solve the problem. It is not a small issue, I don't know if I should persist with the device. Will HTC rectify it? Was it there before the software update too?

Urgent!
Guys please test on your own devices and post the results.

Do surely tell us
amankothari30 said:
I have opted for a replacement myself, but I doubt that will solve the problem. It is not a small issue, I don't know if I should persist with the device. Will HTC rectify it? Was it there before the software update too?
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Click to collapse
Dear when getting phone, do first is take picture firing flash and see whether the problem remains, do not update the phone, do it before updating the phone, and do tell us here. My new replacement phone is on the way, whenever i will get it.. i will surely share the experience..

write2vivek86 said:
Dear when getting phone, do first is take picture firing flash and see whether the problem remains, do not update the phone, do it before updating the phone, and do tell us here. My new replacement phone is on the way, whenever i will get it.. i will surely share the experience..
Click to expand...
Click to collapse
Received the replacement unit, issue still exists. It is a problem with the device itself I feel.

Same greenish tint issue
Guys,
This might sound funny to you that i first purchased this device on 25th Jan 2015 and there were no greenish tint issues in that phone but it was automatically rebooting itself when i tried to click pics with the FLASH ON. This didn't happen when I purchased the device, happened at a later stage (after a day). So I went up to HTC and asked for the repair of the device (I knew i'll get the DOA bcoz it was a faulty piece) and I got the DOA after they tested it.
Got the replacement and I'm seeing this issue on my phone. Searched around the forum to find out that I'm not the only one facing this issue.
I first thought that it would be a hardware issue but its not guys, its a software issue. Change the settings to "Flourescent" and the greenish tint disappears, though you'll see a light blue effect on it.
Lets just hope HTC releases an update for this.

iamsidv said:
Guys,
This might sound funny to you that i first purchased this device on 25th Jan 2015 and there were no greenish tint issues in that phone but it was automatically rebooting itself when i tried to click pics with the FLASH ON. This didn't happen when I purchased the device, happened at a later stage (after a day). So I went up to HTC and asked for the repair of the device (I knew i'll get the DOA bcoz it was a faulty piece) and I got the DOA after they tested it.
Got the replacement and I'm seeing this issue on my phone. Searched around the forum to find out that I'm not the only one facing this issue.
I first thought that it would be a hardware issue but its not guys, its a software issue. Change the settings to "Flourescent" and the greenish tint disappears, though you'll see a light blue effect on it.
Lets just hope HTC releases an update for this.
Click to expand...
Click to collapse
Not software, hardware. It was there on my unit even before the software update. It's there only on a specific batch I guess. I returned it. Can't tolerate the faulty piece.

amankothari30 said:
Not software, hardware. It was there on my unit even before the software update. It's there only on a specific batch I guess. I returned it. Can't tolerate the faulty piece.
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Click to collapse
So, is it working fine? What was the color of your phone which had the greenish tint? Mine is grey.

iamsidv said:
So, is it working fine? What was the color of your phone which had the greenish tint? Mine is grey.
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Click to collapse
Mine WAS grey too. I returned it for refund.

amankothari30 said:
Mine WAS grey too. I returned it for refund.
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Click to collapse
Okay, As I suspected that it would be a SOFTWARE ISSUE and NOT a hardware issue was TRUE.
Today I went to the HTC Repair Center and opted for the issue to get fixed. One of its representatives pointed it to be software issue.
They took my phone and FIXED it and now the camera works perfectly fine with FLASH ON.
Hope this helps other guys out there.
:good:

iamsidv said:
Okay, As I suspected that it would be a SOFTWARE ISSUE and NOT a hardware issue was TRUE.
Today I went to the HTC Repair Center and opted for the issue to get fixed. One of its representatives pointed it to be software issue.
They took my phone and FIXED it and now the camera works perfectly fine with FLASH ON.
Hope this helps other guys out there.
:good:
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Click to collapse
Did they give any reason as to why the problem was present? It it working perfectly now, with all problems solved?
What was your device color and batch of purchase? Which service center (city)?

iamsidv said:
So, is it working fine? What was the color of your phone which had the greenish tint? Mine is grey.
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i had the same green tint problem i ordered an replacement from an online retailer they gave 30 days replacement guaranty now on the new 820 there is no issue with the cameraworks perfectly

jeneel said:
i had the same green tint problem i ordered an replacement from an online retailer they gave 30 days replacement guaranty now on the new 820 there is no issue with the cameraworks perfectly
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Which online retailer specifically, if you don't mind? Which batch is your replaced device from? Were they able to specify any reason for the same?

amankothari30 said:
Which online retailer specifically, if you don't mind? Which batch is your replaced device from? Were they able to specify any reason for the same?
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Click to collapse
i bought it from flipkart india..........it is definately a hardware issue as i tried different camera app till the issue oersisted...if ur are in the 1st 15 days of your purchase htc will replace it at their service centre

amankothari30 said:
Did they give any reason as to why the problem was present? It it working perfectly now, with all problems solved?
What was your device color and batch of purchase? Which service center (city)?
Click to expand...
Click to collapse
1) They said it was a software issue.
2) Yes its working perfect now with the stock camera app and other camera apps as well.
3) ALL PROBLEMS SOLVED.
4) Grey Color.
5) Batch of purchase? Please explain this..
6) Service center is in new delhi, ansal plaza.

Speaker(ear) buzzing all of a sudden?

I got my 5x about a few weeks ago, and it's been perfect so far - until a couple of days ago. The earpiece speaker buzzes something awful when I'm talking to people. Any sound coming from that speaker makes this buzzing noise - almost like a blown speaker would. Oddly, I can't hear the buzz if I hold the phone up to my left ear.
I Googled around and haven't found anything about this which is odd because it's hard to believe it's just me. So, I'm checking in here to find out if anyone else has experienced this or heard of this problem.
Thanks!

I had this issue with my first 5X, a few weeks after launch. RMA'd it and haven't had the issue since.

powerdoesntrun said:
I had this issue with my first 5X, a few weeks after launch. RMA'd it and haven't had the issue since.
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How long were you without a phone? Man, I'm stuck if that's the situation, because this is my business phone

burgertime78 said:
How long were you without a phone? Man, I'm stuck if that's the situation, because this is my business phone
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If you bought it from Google, they send out advance replacements before you send back the defective one, so you never need to go without a phone.

powerdoesntrun said:
if you bought it from google, they send out advance replacements before you send back the defective one, so you never need to go without a phone.
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Click to collapse
nice!!!!! Score!!!!!!

And no sooner than 1 week did my new, replacement 5x do the same thing. What a huge disappointment this phone has been. So, now I have to get a 3rd phone, and do the RMA process. I explained to the guy on the phone that I don't have any confidence in this phone now, and that I don't want to be stuck down the road with a phone that has this problem. He said the warranty runs one year from the ORIGINAL phone purchase. That doesn't help me very much unless the 3rd time really IS the charm, and this phone will not have this problem. I'm really hoping, and my fingers are crossed. I asked to just be refunded so I could get an entirely different phone, but he told me no.
I'll be back to update this.

Speaker buzzing
Got the same issue - has anyone tried to install a different ROM?

Nxus5 said:
Got the same issue - has anyone tried to install a different ROM?
Click to expand...
Click to collapse
Well I just got phone #3. We will see how it turns out. I can't imagine installing a ROM would fix this. Plus, my phones were fine for a week, then this problem started.

burgertime78 said:
Well I just got phone #3. We will see how it turns out. I can't imagine installing a ROM would fix this. Plus, my phones were fine for a week, then this problem started.
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This is not a software issue, it's a hardware defect. Keep sending it back until you get a good one. I had to RMA four of these things for hardware defects. QC of Nexus devices has always sucked, and until this changes, I fully expect to go through this with every purchase.

I had this issue and this going to sound weird but put your mouth on the speaker and blow in and suck out. It's weird but it worked for me. Of course RMA is the best choice

bdivs11 said:
I had this issue and this going to sound weird but put your mouth on the speaker and blow in and suck out. It's weird but it worked for me. Of course RMA is the best choice
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Click to collapse
It's just crazy to me. I ditched my ATT Galaxy S4 (for multiple reasons), and I promised myself I would get an actual Google phone next time around. So, I did, and I always thought LG made wonderful electronics, but it seems not to be the case. Disappointed, but hopefully the 3rd time is the charm.

I bought one and I changed it myself. Spare part was different, made in plastic instead of metal. No issues till now

gpvecchi said:
I bought one and I changed it myself. Spare part was different, made in plastic instead of metal. No issues till now
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Bought what?

burgertime78 said:
Bought what?
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Aren't we talking of buzzing earspeaker?

gpvecchi said:
Aren't we talking of buzzing earspeaker?
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Click to collapse
Oh, you bought a new speaker. I was confused. Well, my third phone is doing the same thing, and oddly, blowing and then sucking from the speaker area fixes it temporarily.
I requested a refund from Google. I'm not interested in paying $350 for a phone that I have to blow into the speaker to make it perform properly - that just sounds silly.

Autofocus issue

Dears,
i have HTC 10 in Dubai , with update 1.3 but i have issue with the Auto-focus , is there is any solution ?
BR
Bikoo

Whats the problem? Doesnt focus anymore or what? Explain your problem
Verzonden vanaf mijn nexus6p

The camera is struggling to focus, I have to tap the screen to focus.
check the video
https://www.youtube.com/watch?v=J_ZAnc9uXiE
https://www.youtube.com/watch?v=7AJrj1GkIE8

If you look at the comments and answers on the "HTC Camera" app in play store you see HTC said they are releasing a software update soon that is supposed to fix this issue.
Fingers crossed ...

they already push update for USA unlocked devices 1.5 and ppl said problem has been resolved but for MEA still 1.3 !!!

In video or camera mode? I am having issues holding focus in video.

bturkel said:
In video or camera mode? I am having issues holding focus in video.
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Click to collapse
BOTH

bikoo106 said:
BOTH
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Click to collapse
Same here in video have to tap to focus then it loses focus and struggles to adjust

Same issue here. I am on 1.3 and updated camera app (with cleaned cash).
Is software version 1.3 in Europe and middle east is the same like 1.5 ?
Note: 1.3 is only 85 MB 1.4 is about 400 MB.
Should we wait 1.5 for Europe and Middle East?

Can someone confirm that this could not be a hardware issue and I just need to wait the update (1.5).

salah_shehadah said:
Can someone confirm that this could not be a hardware issue and I just need to wait the update (1.5).
Click to expand...
Click to collapse
It's not the hardware issue.

Black_Eyes said:
It's not the hardware issue.
Click to expand...
Click to collapse
do u have any idea about 1.5 update for MENA ?

I have the same problem too! HTC 10 unlocked, ATT, using HTC software number 1.53.617.5.
It's almost as if the focus is fixed at a short distance, and everything else is blurry. On a perfectly well-lit day outdoors, the landscape looks all blurry (like how my grandpa would see the world without his glasses!)
This is a terribly disappointing, and I've been on call with them for the last 3 days trying to get a replacement.
Finally the "escalation" department calls me, and here's the list of problems: 1) They do not have replacement units readily available, and it'll be a long wait to get one. What's more they'll still put a full holding charge on my credit card. They recommend option (2) below...
2) They tell me that it's quicker to return the faulty phone, refund the money, and order a new one from the store. Well the store is out of "Carbon Gray" which I currently have, but fine I'll be OK with the silver version too. There's an issue here, I had ordered the HTC10 with the $100 promo off (one of the first people to order right after launch) and of course the promo-code is no longer valid. So I'll have to spend $100 more to get a replacement which has a working camera!! And in the two weeks it takes to send in my faulty phone, place a new order and get it shipped, they expect me to have a spare phone around!
WTF HTC, GET YOUR **** TOGETHER! As one of the first loyal customers, send the damn replacement unit first, and I'll be happy to return the original right after I receive it. I shouldn't be expected to spend $100 more for a faulty phone that you sent in the first place!

I confirm this issue of all HTC 10, auto focus in video mode is disabled., have to touch the screen to focus.
I will send a report to my contact in HTC.

M. Bostan
I have the same problem too! How should I resolve this issue? Please help me

Clean the auto focus and it will work

Hi
I have had an HTC 10 stock phone for about 4 months now and in the last month or so the camera autofocus has stopped working for both photos (very noticeable when wanting distance photos which come out blurry) and video. I think this may be update related, but can't be sure. My phone is currently software version 1.95.401.4 (Android 6.0.1).
Anyway I have accidentally found a temporary workaround. If I press and hold down the volume key to put the phone into 'Alarms only' mode the autofocus works!! This doesn't appear to fix the problem long term, but at least allows the taking of a decent photo when required.
If anyone knows why this should be and can offer a permanent fix I would be grateful.

Autofocus Issue

Anyone having issues with their autofocus? Mine seems completely busted - not sure if it is just a hardware defect or something that has popped up through repeated flashing. Camera was great out of the box, but over the past month, I've had several issues with AF getting a clear lock on something and recently regardless of being on stock OOS (3.1.2, 3.2.4, 3.5.2, etc.) or one of the many roms hosted here my screen jumps back and forth, zooms in and out and fails to get a proper lock. Frustrating as can be - debating switching away from OP3 given the camera has become useless - any recommendations or anyone sharing this issue?

I haven't experienced any focus issues yet, but if the problem is identical regardless of the software driving it, I'd say there is something hardware-related at fault. Are you only using stock camera apps, or have you tried 3rd party camera apps and get the same thing?

Henaway said:
I haven't experienced any focus issues yet, but if the problem is identical regardless of the software driving it, I'd say there is something hardware-related at fault. Are you only using stock camera apps, or have you tried 3rd party camera apps and get the same thing?
Click to expand...
Click to collapse
Same across the board. Tried going back to 3.1.x versions, up to 3.5.2 CB, over to the CM and AOSP-roms in the hopes something would stick but it's terrible all around. Went as far as doing complete wipe and factory reset to potentially clear out any profiles stored on internal memory but still having issues. Took me 4 minutes today to take picture of grocery list for my wife - would not focus on text regardless of how close/far I moved the paper. Have session with 'remote tech support' for OP3 on Wednesday as if that's going to do anything...

Henaway said:
I haven't experienced any focus issues yet, but if the problem is identical regardless of the software driving it, I'd say there is something hardware-related at fault. Are you only using stock camera apps, or have you tried 3rd party camera apps and get the same thing?
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This pretty much sums it up right here - video not made by me, but after checking company forums and doing quick search for oneplus 3 camera focus this popped up - https://vimeo.com/182588240 - exact problem I'm having.

Hardware Issue...Got my camera replaced from the service centre.I am from India..Had to keep the phone in the service centre for 1 week.

dheerajshetty said:
Hardware Issue...Got my camera replaced from the service centre.I am from India..Had to keep the phone in the service centre for 1 week.
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Once they identified it as autofocus they didn't try to say it was software, they replaced no problem?

He told that in the beginning.I told him I wiped dalvik cache and stuff.He didn't believe it was a hardware issue,He then formatted the phone....The result was same! He ordered the camera on Thursday...I got the phone on next Saturday The camera has to come all the way from China!
Actually many people are facing this issue..

So.... just go the OS 4.5 and autofocus issue still not fixed..... How come they don't even answer when the issue is reported by so many people...
It occurred suddenly from one day to the next...

I had same issue. Auto focus progressively got worse. Issue was camera OIS.
Replaced the camera myself and back to normal. Cost about £15 for camera and tools and takes about 30 minutes to replace.

i'm not happy with my device anymore thanks to this issue, oneplus don't want to respond because they know that this is a hardware bug, i am not going to buy any other chinese trash in my life again, i miss my iphone ....

Hi, Had the same issue got the camera module replaced from SC. working fine since then.

nishidr14 said:
Hi, Had the same issue got the camera module replaced from SC. working fine since then.
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how much time did they take to replace the camera module

tdssmarty16 said:
how much time did they take to replace the camera module
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Click to collapse
Hi,
Waited an hour for them to touch my phone and 45 mins to get it replaced and boom good to go

nishidr14 said:
Hi,
Waited an hour for them to touch my phone and 45 mins to get it replaced and boom good to go
Click to expand...
Click to collapse
got mine replaced too today
too a maximum of 1 hour
oneplus service is great

tdssmarty16 said:
got mine replaced too today
too a maximum of 1 hour
oneplus service is great
Click to expand...
Click to collapse
Great enjoy

So...
After trying many things (3rd part apps, hoped for a fix with 4.5.0 or 4.5.1 OS updates but nothing, a hard reset, then a factory reset) I hoped that OP Service center would repair the phone that became unusable due to blurriness.... It was sent to Arvato service team in Czech Republic (I am in Sweden).
And then after a few days I learned about this "no partial repair" policy... They will fix the autofocus (no problem, under warranty) without saying what the issue is because.... my OP3 has a small crack on a corner of the screen and it enough for the Arvato service team to say that the screen needs to be replaced (not under warranty) because they don't do partial repair...
Even if the crack has nothing to do with the issue and repairing the screen is totally irrelevant in the matter, I am forced to pay these 110 EUR to get my phone back with a functional autofocus... (Option 2 is to pay 50 EUR to get it back not repaired and Option 3: Scrap the phone for free :cyclops: )
After doing some quick search I found out that this way of doing is common in the branch.... If they all do it, I guess it's not illegal.... quite unbelievable how the customers are handled... You learn everyday, isn't it?

Camera not focusing

Hey,
Anyone had or got issues with the rear camera not focusing?
It takes ages to focus and I mean 3+ minutes.
It won't do it when I tap on the screen either.

Using OOS or a custom rom?

I have the same issue also. Apparently it's a known hardware issue Contact OP for RMA

I'm using FreedomOS

i have the same issue OOS latest Beta.

Install the latest OOS stable and if it doesn't work, contact Oneplus and explain the problem. If it's a hardware problem they have to fix it (if you still have warranty).

****, I just noticed my camera has problems to start focusing. The whole picture strangely waves durning focusing. But it will focus after a couple of seconds.

I had this problem, and it nearly drove me to getting a new phone. It followed me through OS updates and many different ROMs. Not much help on the threads here, either.
My problem was that the camera would constantly try to refocus, and would never focus on the foreground...things in the background were clear, but nothing in the foreground. Videos were horrible, constant refocusing and blurring. Didn't work in 3rd party apps like check deposit on my bank app, Snapchat, etc.
I found a YouTube video of a hardware repair that seemed ridiculous, but it actually fixed the issue for me. It's not too hard to do if you don't want to wait for an RMA from OnePlus...but it literally involved sticking a staple between a magnet in the phone and the camera module. If you don't feel comfortable opening your phone up, I wouldn't attempt it, but my camera has been working perfect since I did this redneck fix.
here's a link to the video. Watch it first before trying, and if it seems like it's too much, you may have to do an RMA.
I didn't want to believe it was a hardware issues either, but this honestly did fix it for me.
Good luck!

Has anyone else tried @Redjax workaround. I'm going crazy. My camera focus problems are getting worse.
Also, has anyone of you tried a camera replacement. If so, which one, share the link.
I'm thinking on trying the staple mod first before ordering a replacement.

Vaizen said:
Has anyone else tried @Redjax workaround. I'm going crazy. My camera focus problems are getting worse.
Also, has anyone of you tried a camera replacement. If so, which one, share the link.
I'm thinking on trying the staple mod first before ordering a replacement.
Click to expand...
Click to collapse
This problem drove me crazy. I replaced the camera 2 days ago and now camera focuses perfectly, I did try the staple mod before this but I would sometimes focus, but not all the time.

CoronaDabs said:
This problem drove me crazy. I replaced the camera 2 days ago and now camera focuses perfectly, I did try the staple mod before this but I would sometimes focus, but not all the time.
Click to expand...
Click to collapse
Yeah, I thought so. The staple mod is just a temporary solution. Guess I'll order a replacement. Could you share the one you purchased?

Vaizen said:
Yeah, I thought so. The staple mod is just a temporary solution. Guess I'll order a replacement. Could you share the one you purchased?
Click to expand...
Click to collapse
I got you bud
http://www.ebay.com/itm/172403054111

CoronaDabs said:
I got you bud
http://www.ebay.com/itm/172403054111
Click to expand...
Click to collapse
Thanks mate. Finally got my replacement module and just installed it. Although it took forever to arrive and tearing down the phone wasn't as easy as YouTube makes it look, my camera is perfect again and I'm on love of my OP3 once again :good:

Vaizen said:
Thanks mate. Finally got my replacement module and just installed it. Although it took forever to arrive and tearing down the phone wasn't as easy as YouTube makes it look, my camera is perfect again and I'm on love of my OP3 once again :good:
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Click to collapse
Glad I could help

Got it fixed for free from service center
Jaymie1989 said:
Hey,
Anyone had or got issues with the rear camera not focusing?
It takes ages to focus and I mean 3+ minutes.
It won't do it when I tap on the screen either.
Click to expand...
Click to collapse
I was facing the same issue from couple of months. It started after a system update, don't remember the version tough.
So visited the service center today, the people there already had info about this issue. They replaced the camera module free of cost, even after my phone warranty is over! OnePlus knew the problem and they are fixing it for free.
I got my OP3 serviced at Pune, India.